Released Under Official Information Act 1982

Total Page：16

File Type：pdf, Size：1020Kb

Released Under Official Information Act 1982

21 August 2020 By email only: Dear Official Information Act #20.024 – Spark: Lightbox to Neon 1. We refer to your request received on 31 July 2020 for whether the Commerce Commission (Commission) has received any other complaints, or how many complaints the Commission has received about Spark New Zealand Trading Limited’s (Spark) changes from their Lightbox New Zealand Limited (Lightbox) to Neon offering. 2. We have treated this as a request for information under the Official Information Act 1982 (OIA). Our response 3. We have decided to grant your request. 4. This exercise returned 24 complaints about Spark’s changes from Lightbox to Neon. This includes your complaint made on 31 July 2020. 5. Our complaints database contains a number of searchable fields including the date received, complainant name, trader name and complaint description. 6. We searched our complaints database using the following parameters: Released6.1 Trader Names: Under “Spark”, Official “Lightbox” orInformation “Neon” Act 1982 6.2 Complaint Description: “Spark”, “Lightbox” or “Neon” 6.3 Date range: 01/12/2020 – 04/08/2020 6.4 This date was chosen, as Sky announced the purchase of Lightbox in December 2019. 6.5 Enquiry Type: Report a Business 3854202.1 2 7. We then manually reviewed the results of this search to find complaints about Spark’s change from Lightbox to Neon.1 8. If there are additional keywords (or search parameters) you would like us to run please let us know. We are happy to have a discussion about how you can structure a request for further information. 9. This exercise returned 24 complaints about Spark’s changes from Lightbox to Neon. This includes your complaint made on 31 July 2020. 10. Please note the Commission will be publishing this response to your request on our website. Your personal details will be redacted from the published response. 11. Please do not hesitate to contact us at [email protected] if you have any questions about this request. Yours sincerely Mary Sheppard OIA Coordinator Released Under Official Information Act 1982 1 Please note this relies on complainants using one or more of the keywords in their complaint description. 3854202.1 .

Copy Link

Recommended publications

FY21 Results Overview
Annual Report 2021 01 Chorus Board and management overview 14 Management commentary 24 Financial statements 60 Governance and disclosures 92 Glossary FY21 results overview Fixed line connections1 Broadband connections1 FY21 FY20 FY21 FY20 1,340,000 1,415,000 1,180,000 1,206,000 Fibre connections1 Net profit after tax FY21 FY20 FY21 FY20 871,000 751,000 $47m $52m EBITDA2 Customer satisfaction Installation Intact FY21 FY20 FY21 FY21 $649m $648m 8.2 out of 10 7.5 out of 10 (target 8.0) (target 7.5) Dividend Employee engagement score3 FY21 FY20 FY21 FY20 25cps 24cps 8.5 out of 103 8.5 This report is dated 23 August 2021 and is signed on behalf of the Board of Chorus Limited. Patrick Strange Mark Cross Chair Chair Audit & Risk Management Committee 1 Excludes partly subsidised education connections provided as part of Chorus’ COVID-19 response. 2 Earnings before interest, income tax, depreciation and amortisation (EBITDA) is a non-GAAP profit measure. We monitor this as a key performance indicator and we believe it assists investors in assessing the performance of the core operations of our business. 3 Based on the average response to four key engagement questions. Dear investors Our focus in FY21 was to help consumers especially important because fixed wireless services don’t capitalise on the gigabit head start our fibre provide the same level of service as fibre - or even VDSL in network has given New Zealand. We knocked most cases – and these service limitations often aren’t made clear to the customer. on about a quarter of a million doors and supported our 100 or so retailers to connect As expected, other fibre companies continued to win copper customers in those areas where they have overbuilt our another 120,000 consumers to fibre.
[Show full text]
Tate Report 08-09
Tate Report 08–09 Report Tate Tate Report 08–09 It is the Itexceptional is the exceptional generosity generosity and and If you wouldIf you like would to find like toout find more out about more about PublishedPublished 2009 by 2009 by vision ofvision individuals, of individuals, corporations, corporations, how youhow can youbecome can becomeinvolved involved and help and help order of orderthe Tate of the Trustees Tate Trustees by Tate by Tate numerousnumerous private foundationsprivate foundations support supportTate, please Tate, contact please contactus at: us at: Publishing,Publishing, a division a divisionof Tate Enterprisesof Tate Enterprises and public-sectorand public-sector bodies that bodies has that has Ltd, Millbank,Ltd, Millbank, London LondonSW1P 4RG SW1P 4RG helped Tatehelped to becomeTate to becomewhat it iswhat it is DevelopmentDevelopment Office Office www.tate.org.uk/publishingwww.tate.org.uk/publishing today andtoday enabled and enabled us to: us to: Tate Tate MillbankMillbank © Tate 2009© Tate 2009 Offer innovative,Offer innovative, landmark landmark exhibitions exhibitions London LondonSW1P 4RG SW1P 4RG ISBN 978ISBN 1 85437 978 1916 85437 0 916 0 and Collectionand Collection displays displays Tel 020 7887Tel 020 4900 7887 4900 A catalogue record for this book is Fax 020 Fax7887 020 8738 7887 8738 A catalogue record for this book is available from the British Library. DevelopDevelop imaginative imaginative education education and and available from the British Library. interpretationinterpretation programmes programmes AmericanAmerican Patrons Patronsof Tate of Tate Every effortEvery has effort been has made been to made locate to the locate the 520 West520 27 West Street 27 Unit Street 404 Unit 404 copyrightcopyright owners ownersof images of includedimages included in in StrengthenStrengthen and extend and theextend range the of range our of our New York,New NY York, 10001 NY 10001 this reportthis and report to meet and totheir meet requirements.
[Show full text]
Bringing the Future Faster
6mm hinge Bringing the future faster. Annual Report 2019 WorldReginfo - 7329578e-d26a-4187-bd38-e4ce747199c1 Bringing the future faster Spark New Zealand Annual Report 2019 Bringing the future faster Contents Build customer intimacy We need to understand BRINGING THE FUTURE FASTER and anticipate the needs of New Zealanders, and Spark performance snapshot 4 technology enables us Chair and CEO review 6 to apply these insights Our purpose and strategy 10 to every interaction, Our performance 12 helping us serve our Our customers 14 customers better. Our products and technology 18 Read more pages 7 and 14. Our people 20 Our environmental impact 22 Our community involvement 24 Our Board 26 Our Leadership Squad 30 Our governance and risk management 32 Our suppliers 33 Leadership and Board remuneration 34 FINANCIAL STATEMENTS Financial statements 38 Notes to the financial statements 44 Independent auditor’s report 90 OTHER INFORMATION Corporate governance disclosures 95 Managing risk framework roles and 106 responsibilities Materiality assessment 107 Stakeholder engagement 108 Global Reporting Initiative (GRI) content 109 index Glossary 112 Contact details 113 This report is dated 21 August 2019 and is signed on behalf of the Board of Spark New Zealand Limited by Justine Smyth, Chair and Charles Sitch, Chair, Audit and Risk Management Committee. Justine Smyth Key Dates Annual Meeting 7 November 2019 Chair FY20 half-year results announcement 19 February 2020 FY20 year-end results announcement 26 August 2020 Charles Sitch Chair Audit and Risk Management Committee WorldReginfo - 7329578e-d26a-4187-bd38-e4ce747199c1 Create New Zealand’s premier sports streaming business Spark Sport is revolutionising how New Zealanders watch their favourite sports events.
[Show full text]
Thinktv FACT PACK NEW ZEALAND
ThinkTV FACT PACK JAN TO DEC 2017 NEW ZEALAND TV Has Changed NEW ZEALAND Today’s TV is a sensory experience enjoyed by over 3 million viewers every week. Powered by new technologies to make TV available to New Zealanders anywhere, any time on any screen. To help advertisers and agencies understand how TV evolved over the last year, ThinkTV has created a Fact Pack with all the stats for New Zealand TV. ThinkTV’s Fact Pack summarises the New Zealand TV marketplace, in-home TV viewing, timeshifted viewing and online video consumption. And, because we know today’s TV is powered by amazing content, we’ve included information on some top shows, top advertisers and top adverts to provide you with an insight into what was watched by New Zealanders in 2017. 2017 THE NEW ZEALAND TV MARKETPLACE BIG, SMALL, MOBILE, SMART, CONNECTED, 1. HD-capable TV sets are now in CURVED, VIRTUAL, 3D, virtually every home in New Zealand DELAYED, HD, 4K, 2. Each home now has on average ON-DEMAND, CAST, 7.6 screens capable of viewing video STREAM… 3. Almost 1 in every 3 homes has a internet-connected smart TV THE TV IS AS CENTRAL TO OUR ENTERTAINMENT AS IT’S EVER BEEN. BUT FIRST, A QUICK PEAK INSIDE NEW ZEALAND’S LIVING ROOMS • In 2015 New Zealand TV celebrated 55 years of broadcast with the first transmission on 1 June, 1960 • Today’s TV experience includes Four HD Free-to-air channels Two Commercial Free-to-Air broadcasters One Subscription TV provider • Today’s TV is DIGITAL in fact, Digital TV debuted in 2006 followed by multi-channels in 2007 • In its 58th year, New Zealand TV continues to change and evolve.
[Show full text]
Bryan Donnell • Director of Photography [email protected] • Website Bryandonnell.Com • 213.321.3909 M
Bryan Donnell • Director of Photography [email protected] • website bryandonnell.com • 213.321.3909 m DOCUMENTARY TELEVISION E.P./PRODUCER/DIRECTOR NETWORK/CO. Untitled doc feature Chai Vasarhelyi/Jimmy Chin HBO/Little Monsters Untitled doc feature Erin Lee Carr Netflix/Story Syndicate This Is Life w/ Lisa Ling (multiple eps) Lisa Ling/multiple CNN/Part2 We’re Here Peter Logreco HBO/IPC • nominee best doc series Emmy, IDA, Independent Spirit Untitled doc series Nikki Calabrese HBO/WoW Rick James biopic Steve Rivo/Sacha Jenkins Showtime/Mass Appeal The Con Star Price ABC/IPC Empires of New York (add’l) Matthew Galkin CNBC/IPC The Witnesses Matt Testa Oxygen/Herzog Broken Steve Rivo Netflix/ZeroPointZero The Redemption Project w/ Van Jones Jason Cohen CNN/Citizen Jones Murder Mountain Jon Chinn/Matt Testa/Joshua Zeman Netflix/Lightbox QB1 Peter Berg/Rachel Libert Netflix/Film45 Kids Behind Bars Peter Logreco A&E/IPC Afflicted Peter Logreco Netflix/Doc Shop Criminal Confessions Dick Wolf/Adam Kassen Oxygen/Shed Media Religion of Sports Tom Brady/Sam French Dish/Dirty Robber Invisible Killers Steve Rivo/BJ Perlmutt Discovery/Doc Group Hot Girls Wanted: Turned On Peter Logreco Netflix/Herzog Truth and Power Brian Knappenberger Pivot/Luminant Media DB Cooper: Case Closed? Ted Skillman History Channel truInside: Iconic Comedies Lisa Kalikow, Meri Haitkin, et al. truTV/left/right Morgan Spurlock: Inside Man Morgan Spurlock/Matt Galkin CNN/Warrior Poets • IDA AWARD, best doc series Living in Secret Sarah Skibitzke LMN/Brownstone Years of Living Dangerously (add’l) James Cameron/Joel Bach Showtime/Years Project • EMMY AWARD, best doc series Summer Dreams Jonathan Chinn/Ted Skillman CBS/Mandalay Sport in America (add’l) Adam del Deo/James Stern HBO/Endgame 30 for 30: The Dotted Line Morgan Spurlock/Matt Galkin ESPN/Warrior Poets Intervention Dan Partland A&E/GRB • EMMY AWARD, best reality series • EMMY NOM, best cinematography (for me) 30 Days: Animal Rights Morgan Spurlock/Jonathan Chinn FX/Actual Reality DOCUMENTARY FILMS PRODUCER/DIRECTOR DISTRIBUTOR/PROD.
[Show full text]
2021–24 Media Rights Sales
Media rights sales: 2021-24 UEFA Europa League™/ UEFA Europa Conference League™ Last Update: 24 August 2021 The media content rights sales process for the UEFA Europa League and the UEFA Europa Conference League (seasons 2021/22, 2022/23 and 2023/24) will be conducted on a market-by-market basis with such media rights being offered on a platform neutral basis and in accordance with the principles established by the European Commission. The sales process will usually be effected initially by means of an ‘Invitation to Submit Offer’ (ISO) process under which qualified media content distributors will be invited to submit offers before the submission deadline (as indicated in the Schedule A below) for the media rights in their respective territories. Schedule B lists the relevant territories for which media rights agreements have been signed (including details of the respective partners). The sales process will be administered on behalf of UEFA by TEAM Marketing, UEFA’s exclusive marketing agency for the exploitation of certain media and commercial rights relating to its club competitions. All enquiries in respect of the acquisition of such rights should therefore be directed to TEAM Marketing at the following e-mail address: [email protected]. Further communications and updates shall be provided as and when UEFA commences the media content rights sales process in respect of any other territories. Schedule A: ISO list The list of dates (subject to changes at UEFA’s discretion) on which an ISO has been or will be issued is, by territory, as follows:
[Show full text]
New Zealand Guide
WridgWays Global Guide to Living in New Zealand Image source: Photo by Laura Smetsers on Unsplash Disclaimer: Though WridgWays strives to maintain the materials in this document, keeping them as accurate and current as possible, the information is collected for reference purpose. WridgWays assumes no liability for any inaccurate or incomplete information, nor for any actions taken in reliance thereon. Table of Contents 1. General Information 2 2. Culture, Lifestyle and Language 4 3. Visa and Migration 7 4. Housing 8 5. Banking Services 11 6. Medical Services 12 7. Schooling 16 8. Utilities 18 9. Telecommunications 19 10. Public Transport 20 11. Driving 23 12. Moving your Pet 27 13. Household Goods Shipment and Customs Information 28 14. Shopping 29 1 1. General Information Geographic Location Main Locations New Zealand or Aotearoa, the Māori name, is an island country in Almost three-quarters of the population live on the North Island of the southwestern Pacific Ocean, with a total land area spanning New Zealand. Of this, one-third of the population live in the largest city, 268,021 km2. It consists of two main landmasses, the North Island Auckland. (Te Ika-a-Mui) and the South Island (Te Waipounamu), and Auckland is the commercial heart and international hub of New approximately 600 smaller islands. Aotearoa’s literal translation Zealand. It is considered one of the world's most liveable cities, and is “land of the long white cloud.” The country is long and narrow, offers a culturally diverse and cosmopolitan lifestyle. 1,600 kilometres north to south, and 400 kilometres at its widest point.
[Show full text]
The Export of European Films on SVOD Outside Europe
The export of European films on SVOD services outside Europe Christian Grece September 2019 A publication of the European Audiovisual Observatory Table of Contents Overview of 79 SVOD services in 21 countries worldwide Analysis by region and country ▪ North America – Canada and USA ▪ Latin America – Argentina, Brazil and Mexico ▪ South East Asia – Indonesia, Malaysia, Philippines, Singapore and Thailand ▪ East Asia – China and Japan ▪ India ▪ Oceania –Australia and New Zealand ▪ Middle East – The United Arab Emirates, Egypt and Saudi Arabia ▪ Individual countries - Russian Federation, South Africa and Turkey Introduction The aim of this report is to give a picture on the export of EU films on SVOD services outside of the European Union. 79 SVOD services in 21 countries worldwide are part of the sample. The report looks at the circulation of unique film titles and the volume/occurrences of films available on these services, on a regional and service basis. The first part gives a snapshot of the availability of EU films around the globe after which a overview for each region is provided. Methodology The analysis has been carried out based on data provided by Ampere Analysis and comprehends SVOD catalogue data collected in June 2019. A film is defined as a feature film, fiction film, documentary or other film content available in the “Film” / “Movie” section of the SVOD catalogues part of the sample. For the origin of a film, only the first country of production is taken into account. The production countries are based on data collected from the Observatory’s LUMIERE database on admissions to films in Europe, IMDb and the Movie database.
[Show full text]
Annual Telecommunications Monitoring Report
ANNUAL TELECOMMUNICATIONS MONITORING REPORT 2014 CONTENTS EXECUTIVE SUMMARY 3 INTRODUCTION 5 Purpose of this report 6 Data sources 6 MARKET OVERVIEW 7 700MHz spectrum auction completed 7 Orcon sold again 7 Telecom becomes Spark 7 Wholesale copper pricing reduced but not finalised 8 Fibre becoming more common 8 New online streaming services keep arriving 8 2degrees buys Snap 8 UFB continues to underpin high level of telecommunications investment 9 Broadband connections of all types continue to grow 10 Calling volumes continue opposing trends 11 Total revenue declines again 12 RETAIL FIXED-LINE MARKET 13 Market overview 13 Fall in calling largely continues 15 All but broadband revenues continue to fall 16 Spark’s retail and wholesale voice share continues to decline 17 Further consolidation in broadband market 18 Broadband subscribers using more data 19 Mixed results in broadband price benchmarking 21 Broadband prices continued to trend down in 2014 23 Significant rise in average broadband speed 24 RETAIL MOBILE MARKET 25 Market overview 25 Spark claws back market share while 2degrees marks time 26 Mobile voice minutes per connection continue to climb 28 Off-net calling shows strongest growth 29 Texting continues to slide from peak 29 Mobile data consumption nearly doubles again 30 New Zealand below average price for all levels of mobile phone usage 30 Mobile prices have fallen dramatically in recent years 31 Mobile broadband still expensive 32 THE TELECOMMUNICATIONS CONSUMER 34 THE 2014 YEAR IN REVIEW 47 LIST OF DEFINED TERMS AND ABBREVIATIONS 54 2 Commerce Commission Annual Telecommunications Monitoring Report 2014 Executive Summary This is the Commerce Commission’s eighth annual telecommunications market monitoring report.
[Show full text]
A Guide to Smartphone Astrophotography National Aeronautics and Space Administration
National Aeronautics and Space Administration A Guide to Smartphone Astrophotography National Aeronautics and Space Administration A Guide to Smartphone Astrophotography A Guide to Smartphone Astrophotography Dr. Sten Odenwald NASA Space Science Education Consortium Goddard Space Flight Center Greenbelt, Maryland Cover designs and editing by Abbey Interrante Cover illustrations Front: Aurora (Elizabeth Macdonald), moon (Spencer Collins), star trails (Donald Noor), Orion nebula (Christian Harris), solar eclipse (Christopher Jones), Milky Way (Shun-Chia Yang), satellite streaks (Stanislav Kaniansky),sunspot (Michael Seeboerger-Weichselbaum),sun dogs (Billy Heather). Back: Milky Way (Gabriel Clark) Two front cover designs are provided with this book. To conserve toner, begin document printing with the second cover. This product is supported by NASA under cooperative agreement number NNH15ZDA004C. [1] Table of Contents Introduction.................................................................................................................................................... 5 How to use this book ..................................................................................................................................... 9 1.0 Light Pollution ....................................................................................................................................... 12 2.0 Cameras ................................................................................................................................................
[Show full text]
Utility Report Card Security Rating Price Yield 12-Mo
Conrad’s Utility Investor Utility Report Card Security Rating Price Yield 12-Mo. 3-Mo. DVD / Payout Quality Ex-DVD DVD 3-Year DVD Debt/ Capital Industry (Exchange: Ticker) Total Total Share Ratio Grade Date Payment Growth Return Return (CAD) Date AES Corp Buy<28 24.64 2.44 43.81 -0.66 0.15 39.1 B 7/30/2021 8/16/2021 5.3 77.2 Utility, Renewable (NYSE: AES) Energy Shares of leading renewable energy generator and developer are low priced at 14.3 times expected next 12 months earnings with Moody's upgrade to investment grade credit rating nearing. Alto Maipo hydro project in Chile is on track for full operations in December, company has built 100% of tunnels and starts negotiations for permanent financing, remaining financial share of project is $46 mil, has invested $972 mil. Asset encumbered by lower spot prices for output due to faster than expected Chilean renewables build, output limited by drought in country near term but financial risk to parent now appears low. Company plans 72 megawatt of new solar capacity in Michigan for in service by mid-2022. Earnings guidance mid-point remains $1.54 per share in 2021, 7-9% annual profit growth rate target through 2025. Quality Grade B (No Change). AGL Energy Buy<7 4.9 6.33 -50.46 -23.89 0.25 100 C 8/24/2021 10/6/2021 -6.6 36.6 Int'l Electricity (OTC: AGLXY, ASX: AGL) See August 13 Alert "AGL Bottoming, Algonquin a Buy." FY2021 (end June 30) are in line with management guidance, FY2022 net profit after tax on which dividends are set is expected to be 25-30% lower on weak wholesale power market.
[Show full text]
Study of Mobile Telecommunications Markets in NZ Submission
Study of mobile telecommunications markets in NZ Submission | Commerce Commission 26 October 2018 Public Version Contents Executive Summary .............................................................................................................. 1 Introduction ........................................................................................................................... 4 1. Current market outcomes .................................................................................................. 5 Assessing competition and market outcomes .................................................................... 5 Price, quality and innovation .............................................................................................. 6 Data the paper seeks further information on ...................................................................... 7 2. Looking forward .............................................................................................................. 13 5G network deployment ................................................................................................... 15 Emerging trends .............................................................................................................. 17 Promoting 5G deployment ............................................................................................... 23 3. Industry structure ............................................................................................................ 24 MVNOs ...........................................................................................................................
[Show full text]