BART Basics Guide

Create your own custom BART schedule at www.bart.gov. BART

For personalized help, call your Basics local BART Transit Information Center number: Guide San Francisco Berkeley, Oakland, (415) 989-BART San Leandro (510) 465-BART South Bay (650) 992-BART Richmond, El Cerrito (510) 236-BART Fremont, Union City, Castro Valley, Hayward Contra Costa County An Introduction to (510) 441-BART (925) 676-BART the BART System May 2018 FREE BART Transit Information Center Representatives are available to take your calls from 8 am to 6 pm, Monday through Friday.

Other important phone numbers:

BART Police Lost and Found (510) 464-7000 (510) 464-7090

TDD Service Bike Locker Info (510) 839-2220 (510) 464-7133

Elevator Availability Ticket Exchange/ (510) 834-5438 or Refund Information (888) 235-3828 (510) 464-6841

Parking Programs Carpool to BART www.bart.gov/parking Dial 511 or visit 511.org

Information described in this document is subject to change without notice. Train schedules published in BART brochures do not anticipate service disruptions and are approximations for a normal trip. BART cannot assume responsibility for inconvenience, expense or damage resulting from errors in time estimates, delayed trains, fares, failure to make connections or shortage of equipment.

Printed on an FSC® certified XX% FPO paper. Please share or Cert no. XXX-XXX-XXX recycle this brochure.

Bay Area Rapid Transit District P.O. Box 12688 Oakland, CA 94604-2688 BART... and you’re there.

BART Basics Getting to BART BART connects the San Francisco Peninsula with • Walk or ride a bike to BART. Bike racks and bike Oakland, Berkeley, Fremont, Walnut Creek, Dublin/ lockers are available at most BART stations. Pleasanton and other cities in the East Bay. BART also • Make a bus or rail connection to BART. See connects to AC Transit, Caltrain, Muni, SamTrans and the “Connecting Transit” section of this guide for other local transit systems throughout the Bay Area. more information.

BART Service Overview • Have someone drop you off BART provides service to 48 at a BART station. Curbside stations in the San Francisco Bay Why Take BART? passenger drop-off areas are Area. Hours of operation are available at most stations. generally from 4 am to midnight 1 Avoid the high costs • Drive to BART. Consider on weekdays, 6 am to midnight on of driving, sitting in traffic and parking. buying a reserved parking Saturdays and 8 am to midnight permit to ensure that a on Sundays and major holidays. 2 Get where you’re convenient spot is available Individual station closing times are going on time. each day. coordinated with the schedule for the last train beginning at around 3 Help improve air midnight. BART trains typically run quality and minimize BART Parking every 15 minutes, except weekends, energy consumption. Stations with parking are marked when trains run about every with a “P” on the BART System 20 minutes. For detailed train 4 Relax while we get you Map. Many BART stations offer schedules, pick up a copy of the to your destination. limited free parking, subject “BART Fares and Schedules” to availability. Special parking brochure or refer to the posted spaces are reserved for persons with maps and timetables at any BART disabilities and for carpools. Parking controls are in station. Schedule information is also available by place at some stations. Read and follow instructions calling the BART Transit Information Center (see back on signs in parking lots to avoid a citation. page for phone numbers) or visiting www.bart.gov.

BART Destinations Daily Fee Parking The BART system operates five lines, or routes, each Payment is required weekdays for parking at many represented by its own color on the BART System Map: BART stations. For a complete list of stations and daily parking fees, visit www.bart.gov/parking. For Antioch–SFO/Millbrae (Yellow) these stations, parking fees apply to all parking Dublin/Pleasanton–Daly City (Blue) including carpool, midday and disabled. Remember Richmond–Warm Springs/South Fremont (Orange) your stall number, pay your fee at the Addfare/Parking Warm Springs/South Fremont–Daly City (Green) Validation machine inside the station and keep your Richmond–Millbrae (Red) receipt.

1 BART System Map Pittsburg/ Pittsburg Antioch – SFO/Millbrae Line Richmond Bay Point Center Dublin/Pleasanton – Daly City Line Antioch El Cerrito del Norte Richmond – Warm Springs/ North Concord/Martinez South Fremont Line El Cerrito Plaza Warm Springs/South Fremont – Concord Daly City Line North Berkeley Pleasant Hill/Contra Costa Centre NO EVENING OR SUNDAY SERVICE Downtown Berkeley Richmond – Millbrae Line Walnut Creek NO EVENING OR SUNDAY SERVICE Ashby Oakland International Airport (OAK) Lafayette SERVICE BETWEEN COLISEUM & OAKLAND Orinda INTERNATIONAL AIRPORT STATIONS Rockridge Transfer Station Transfer Station for Service to MacArthur TIMED TRANSFER (SOUTHBOUND) Oakland International Airport West 19th St/Oakland TIMED TRANSFER (NORTHBOUND) BART Parking Oakland SAN 12th St/Oakland City Center FRANCISCO EAST BAY Embarcadero Lake Merritt Montgomery St Fruitvale Powell St Coliseum TRANSFER FOR SERVICE TO OAKLAND INTERNATIONAL AIRPORT Civic Center/UN Plaza San Leandro 16th St Mission 24th St Mission Bay Fair Glen Park Castro Valley Balboa Park Oakland Dublin/Pleasanton Daly City International West Dublin/ Airport (OAK) Hayward Pleasanton

South Hayward Colma

South San Francisco Union City San Francisco International Airport (SFO) San Bruno Fremont MON-FRI after 9 pm MON-FRI after 6 pm MON-FRI before 9 pm SAT-SUN all day MON-FRI before 6 pm SAT-SUN all day Millbrae Warm Springs/South Fremont © BART 2018 PENINSULA

Full-color BART System Maps are posted in stations, on trains, and in the “BART Fares and Schedules” brochure.

Stations with parking offer free parking on weekends Parking Restrictions as well as holidays that fall on a Friday or a Monday. Cars may not be left in any BART parking lot for more Rates are posted at stations. Parking fees are subject than 24 hours, except in designated long-term permit to change. Visit www.bart.gov/guide/parking for more areas and on weekends and holidays at all stations. information. Parking lot restrictions are strictly enforced, so please read all parking signs carefully and obey curb markings. Permit Parking BART offers various reserved parking options at most Parking Information BART stations that have parking facilities. Permit For complete parking information, including available parking options include monthly reserved, single-day programs, regulations or to purchase a parking permit reserved, and airport and long-term parking. Permits visit www.bart.gov/parking. must be obtained online before arriving at BART stations. Visit www.bart.gov/parking for a full description of parking permit options. This program is operated by a third-party parking permit vendor.

2 Riding BART through the fare gates. Please keep your BART ticket away from magnetic objects. Follow these simple steps:

1 Find Your Route The most convenient and economical way to ride BART is to use the Clipper On the BART System Map, find the BART line (or multiple card. This all-in-one transit card is lines) that will take you to your destination. Next, find accepted on major Bay Area transit the name of the last station on that line. For example, if systems, including BART. For more you are traveling east from San Francisco to the Castro information, visit www.clippercard.com. Valley Station, the last station on that line is the Dublin/ Pleasanton Station. This means you’ll need to board a BART Ticket Vending Machines Dublin/Pleasanton train. BART ticket machines dispensing paper tickets are Transferring to another Train located at the entrance to each station. Stations also

For any given trip, there may be more than one possible have separate ticket machines that dispense Clipper transfer station. When transferring, keep in mind that cards. BART ticket machines accept $20, $10, your next connecting train may arrive on the same $5 and $1 bills, as well as coins. Some ticket machines platform, the opposite platform or on a platform that is give change (up to a maximum of $4.95). Change one level up or down. Check electronic destination signs machines are also available at each station. Select to be sure you are boarding the correct train. Also listen ticket vending machines available in many BART for audio announcements. Use MacArthur Station for stations accept debit/credit cards. Ticket machines the most convenient connections to your southbound allow you to add up to $40 in value to an existing destinations and 19th Street/Oakland Station for ticket once it has $7.95 or less remaining on it. Insert northbound destinations. your ticket into the “old ticket” slot, add more money (at least 5¢), and you’ll get a ticket worth the combined 2 Calculate Your Fare total. You can add cash value to your existing Clipper card at the paper ticket vending machines. Now that you know where you are going, you can calculate your fare and buy your ticket. Fares are based SPECIAL FARES AND ONLINE SALES on how far you travel. Fare charts are posted on each BART ticket vending machine. Destinations are listed Discount tickets can be purchased by mail (download alphabetically with the one-way and round-trip fares. a form at www.bart.gov) and at participating retailers, There are two sets of fares for adult full-fare tickets, select transit agencies and senior centers. Discount depending on whether you use a paper ticket or a tickets are also available at the BART Customer Clipper® card. You can save up to $1.00 on each Services Center at the Oakland Lake Merritt Station. round-trip ride by using a Clipper card. The “BART Fares and Schedules” brochure contains a description of special fares for eligible customers. 3 Buy a Ticket You’ll need to purchase a ticket at the station before 4 Enter the Fare Gate riding BART. Your ticket can cover a single ride or Once you have your paper ticket or Clipper card, you multiple rides. Each person must have his or her own will pass through a fare gate that will scan the ticket ticket, except children age 4 and under, who ride free and give it back to you. Keep your ticket with you; and do not need a ticket. Be sure to keep your ticket. you’ll need it to exit. Fare gates are usually located You will need it to enter and exit the BART station near the Station Agent booth.

3 Insert your BART paper ticket will be closing. BART train doors close automatically into the ticket slot located at and do not stay open for obstructions. Please keep the front of the gate. The gate yourself and your possessions clear of the doors. pulls your paper ticket through and returns it at the top. Pull 7 Exit at Your Station your ticket up and the barriers To exit at your destination station, locate the exit will open. Walk through the fare gates. Insert your BART ticket into the ticket slot gate. If you are using Clipper, tag your card on the located at the front of the gate. Clipper users can card reader located at the top of most fare gates or on tag their ticket on the Clipper reader at the top or the side of the accessible fare gate. If you have value on the side of the exit gate. At this point, one of the remaining, the gate will signal “OK” and will open for following will happen: you to walk through. • The exit gate pulls your ticket through and retains it. The barriers open to allow you to walk through If you change your mind the gate. You have exact fare to your destination. An excursion fare will be automatically charged if you enter and exit the same station, whether or not • The exit gate pulls your ticket through and returns you ride BART. If you decide to leave the station after it at the top. When you remove the ticket, the entering without taking a ride, contact a Station Agent barriers will open. You have more than exact fare in person or by white courtesy telephone before exiting to your destination. Keep your ticket and use it for through the fare gates. future trips. • The exit gate pulls your ticket through and returns 5 Find the Train Platform it at the top, but the barriers do not open. The The train platforms may be one level above, below or display on the gate indicates “Underpaid: Go To on the same level as the BART entrance and the ticket Addfare.” Your ticket does not cover the cost of this machines. Follow the signs indicating your destination. ride and you’ll need to go to an Addfare machine.

While You Are Waiting • The fare gate pulls your ticket through and returns it at the top, but the barriers do not open. The gate Wait safely behind the display indicates “See Agent.” Contact a Station yellow platform edge tiles Agent in person or by white courtesy telephone. for your train to arrive and There may be a problem with your ticket. supervise children carefully. The electronic overhead ADDING FARE TO YOUR TICKET signs and announcements If the remaining value on your ticket or Clipper card is on the train platforms provide helpful information, less than the required fare, go to the Addfare machine including the current time and number of minutes until to make up the difference. Addfare can only be used the next train. Electronic signs on the platform level at the exit station and will upgrade only to the value also flash the destinations of incoming trains. of your current trip. You cannot use Addfare machines

to upgrade a ticket or Clipper card to a greater value 6 Board the Correct Train than what you’ll need to exit. Addfare machines will When the train arrives, allow disembarking passengers display how much additional fare you must pay to to get off the train before you board. Watch your step exit. when boarding and disembarking, as the car level as well as the gap between the platform edge and the Refer to the exit signs and station maps to see which train may vary. Listen for announcements that doors exit is closest to where you want to go. 4 Connecting Transit For information on connecting service, call your local BART Transit Information Center, pick up a “BART Transit Connections” brochure at any BART station or visit www.bart.gov.

Airport Connections Oakland International Airport (OAK) BART service to Oakland International Airport provides a seamless connection between the BART Coliseum Station and the new BART Oakland International Airport Station (OAK). Transfer at the BART Coliseum Station and board shuttle trains arriving at regular intervals throughout the day: from 5 am to midnight on weekdays, 6 am to midnight on Saturdays and 8 am to midnight on Sundays.

Keep your BART ticket handy because you’ll need it to enter the platform area to wait for connecting shuttle trains. When you begin your trip, buy a BART ticket with enough value to get to the BART San Francisco International Airport (SFO) Oakland International Airport Station (OAK), BART Station not the Coliseum Station. Tickets to all destinations from the airport can be purchased at ticket vending machines where you exit shuttle trains. The trip Caltrain at Millbrae Station between the Coliseum and Oakland Airport Stations At the Millbrae Intermodal Station, BART riders will take about 8 minutes. Visit www.bart.gov or may transfer to Caltrain to reach destinations on the pick up a “BART Fares and Schedules” brochure Peninsula and as far south as San Jose and Gilroy. for schedules. Caltrain riders can connect to any of BART’s 48 stations.

Separate tickets are required for Caltrain service San Francisco International Airport (SFO) and can be purchased from Caltrain ticket vending BART provides San Francisco and East Bay residents machines at the Millbrae Station. Visit the Caltrain with convenient and direct access to San Francisco website at www.caltrain.com for more information. International Airport.

The SFO BART Station is located on Level 3 of the Capitol Corridor/AMTRAK International Terminal, a short walk or AirTrain ride From the BART Richmond and Coliseum Stations, from domestic flights. For BART information at SFO, board Amtrak trains to points north, south and east. pick up a white courtesy telephone at any terminal For more information, call toll free (800) 872-7245 and dial *1196. or visit www.capitolcorridor.org.

5 Safety, Comfort and Security • Smoking, eating, drinking or using music/video players without headphones is not permitted in BART Police stations or on trains. Violation of BART rules may BART Police respond to and investigate all crimes lead to a citation and fine. and accidents occurring on BART property, including the trains, stations and rights of way. Uniformed and • Persons with disabilities may ride with their guide, plainclothes officers ride the trains, patrol the stations signal or service animal. Service animals must be and are equipped with police cars for quick response leashed or otherwise under their owner’s control to emergency situations. Call (510) 464-7000. at all times.

Emergencies • Please stay behind the yellow and black platform edge detection tiles and do not approach the train • An “Attendant Call” intercom is located at the end until it comes to a complete stop in the station. of each car, allowing you to talk with the Train Operator. • Please do not leave newspapers on trains. There are • Emergency door releases are located above the recycling bins in every station. seats next to the door. Move the cover panel and slide the lever in the direction of the arrow. • Make sure you have not left any valuables in • Emergency phones in the Transbay Tube, Berkeley Hills stations or on trains. Tunnel and subway areas are marked by a blue light. • Flammable liquids are not allowed in stations or Lift the receiver for a direct line to BART Central. on trains. • In case of emergency evacuation, rescue personnel will • Bicycle riding, roller skating and skateboarding are assist passengers with disabilities. If evacuation is not allowed in stations or on trains. necessary before rescue personnel arrive, please assist such passengers. Leave wheelchairs on the train. • Watch your step when boarding and disembarking trains. The level between the platform edge and • If it becomes necessary to leave the train, do not train car may vary. touch the electric third rail. • Pets completely enclosed within acceptable carrying • Read the Emergency Procedures poster in each car cases are permitted on BART. and follow the instructions. • Keep luggage and shopping bags close and do not • Each car has two fire extinguishers. Signs on the block aisles or doors. Two multi-use open space doors at each end of the car mark their location. areas on all cars can accommodate medium to Break the plastic to remove the extinguishers. large luggage. Smaller items can fit under seats. Lead cars have an extinguisher in the cab.

• Please listen for announcements and, if required, • For security reasons, please keep luggage under evacuation instructions. Please assist passengers your control at all times. who cannot hear or understand announcements. Access for People with Disabilities • Leave large packages and bicycles on the train BART has many accessibility features and programs. during evacuation. For an extensive description, visit www.bart.gov or pick up a copy of the “BART Accessibility Guide.” Safety and Comfort Here are a few of the more important features: Please follow a few simple rules to help keep BART safe, comfortable and clean for everyone. • All BART stations are staffed by Station Agents to

6 assist you with processing your ticket or answering • Regardless of any other rule, bikes are never allowed questions. To locate an Agent, visit the Agent’s booth, on crowded cars. Use your good judgement and only use one of the white courtesy telephones located board cars that can comfortably accommodate you throughout the station or use the “Agent Call” and your bicycle. button on the intercom box at the elevator. • Bicyclists must hold their bikes while on the trains. • All BART stations are equipped with elevators and • Bicyclists must use elevators or stairs—not escalators that can be used to get from street level escalators—and must always walk their bikes. to train level. In some stations, it is necessary to take two elevators or escalators to complete the trip. • Bicyclists must yield priority seating to seniors and people with disabilities, yield to other passengers, • At the platform level, changeable message signs and not block aisles or doors. and a public address system announce the arrival and departure of all trains, train destinations and • In case of an evacuation, leave your bike on the train important transit information. All stations have and do not let it block aisles or doors. telecommunication devices (TDDs) for customers with hearing disabilities. All stations have Braille • Bicyclists under 14 years old must be accompanied and large-print signs identifying entrances, exits by an adult. and other locations. • Gas-powered vehicles are never permitted.

• There is priority seating next to the door on all trains • On BART property, bikes must be parked in racks for seniors and people with disabilities. All trains can and lockers. Bikes parked against poles, fences or also accommodate wheelchair users. There is level railings will be removed. boarding from the platform onto the train. Once on Violation of the above rules is subject to citation under CA Vehicle the train, place your wheelchair at a right angle to Code Sec. 21113 and Sec. 42001. the direction of travel and lock the brakes. All station platform edges are marked with yellow rubber safety tiles that can be detected with a cane or foot. Black Getting Help tiles mark door opening locations. An extra row of Station Agents tiles marks the door opening locations of the two All BART stations are staffed by Station Agents who middle cars of every train. Stay behind the tiles until can answer questions and offer assistance with tickets, the train you are boarding comes to a complete stop. schedules and other information. Go to the Station Agent booth or use the white courtesy telephone Taking Bikes on BART to speak with a Station Agent. If you need help before you get to the station, call the BART Transit The BART system works to accommodate bicycles as Information Center using the phone numbers listed on much as possible. Please use your good judgement the back of this brochure or visit www.bart.gov. and observe the following bike rules:

• During non-commute hours, bikes are allowed on Lost and Found all trains except the first car or any crowded car. BART riders who have lost or found an item can report it online at www.bart.gov/lostandfound or call the Lost • During commute hours (7:00 am to 9:00 am and and Found Line at (510) 464-7090. The Lost and Found 4:30 pm to 6:30 pm), bikes are not allowed in the is located at the Oakland City Center/12th Street first three cars of any train. Station and is open Monday, Wednesday, and Friday • Folded bikes are allowed on the trains at all times. from noon to 2 pm and from 3 pm to 6 pm.