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Come on Board – an Introduction to Accessible Transport in London 3 Plan Your Journey It’S Advisable to Plan Your Journey Before You Travel

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Come on board An introduction to accessible transport in London MAYOR OF LONDON Transport for London Contents 4 Plan your journey 6 Help from staff 8 Learning to use public transport 9 Fares and tickets 10 Features on board 11 Step-free access 13 Road users and pedestrians 15 Local and door-to-door transport 16 People with sight and/or hearing loss 18 Further information and alternative formats Introduction London has a wide range of accessible transport options that help everyone get around. This guide introduces these To find out more, contact us via services and highlights the any of the methods listed on the information that is available to back page of this leaflet. help you plan and make journeys. It also outlines the level of assistance you can expect from our staff. Come on board – An introduction to accessible transport in London 3 Plan your journey It’s advisable to plan your journey before you travel. Use our online Journey Planner at tfl.gov.uk, call London Travel Information on 0343 222 1234* or use the maps and guides listed at the back of this leaflet. When accessing Journey All our maps and timetables Planner, use the ‘accessibility are on our website. You can and travel options’ to select also order or print our range of whether you want to avoid stairs accessibility maps and guides or escalators, which types of (see page 18). transport you want to use and how far you can walk. When you’re on the move, there’s lots of information to You can also check live travel information in advance and on the move by calling us, listening to local news bulletins, using social media or via our website. An increasing number of central London Tube stations now have WiFi access. Cabwise, travel alerts and Night bus information can also help with planning your journey. They can be found on the ‘Travel Tools’ section of our website at tfl.gov.uk/traveltools. *Service and network charges apply. See tfl.gov.uk/terms 4 Plan your journey help you find where you’re going buses and most trains, and keep you up-to-date: as well as at bus shelters, piers and stations • Maps at bus stops and shelters, stations, piers and on the street • Clear signs at stations, including for the lifts and • Real-time audio/visual level access boarding information on buses, river points on to trains Come on board – An introduction to accessible transport in London 5 Help from staff Our staff are trained to assist anyone who needs it and are happy to help. All Tube and London Overground If you can’t immediately find stations are staffed whenever station staff and you require services are running, at ticket halls information or assistance, or if and gate lines, and on platforms there’s an emergency, use a Help at busier times. We also have point (many have induction loops staff on all of our buses, at bus to work with hearing aids). They stations, on Docklands Light are also available on our river Railway (DLR) trains, trams and piers from this year. river boat services. 6 Help from staff On the Tube and London On buses, you should expect Overground, station staff are drivers to: happy to help you get to the platform and board the train. A • Pull in close to the kerb number of stations have either to reduce the gap manual boarding ramps or raised platforms. If you’re not sure, or if • Lower the bus to you’re completing the trip for the reduce the step up first time, please talk to staff at your starting station and they will • Put out the wheelchair ramp call ahead and arrange for you to be met at your destination. • Encourage passengers to clear the wheelchair space if needed If you’d like help with boarding and alighting when using the Our travel support cards can help Tube, you don’t have to pre-book people with learning difficulties – just ask a member of staff. or other hidden impairments However, there is a pre-booking to communicate with staff. service available on the London You can write down what Overground. If you plan to use assistance or information you Overground services, and would need. Order one via our website like to book, please call 24 hours at tfl.gov.uk/accessibility-guides, in advance on 0343 222 1234.* or call 0343 222 1234.* *Service and network charges apply. See tfl.gov.uk/terms Come on board – An introduction to accessible transport in London 7 Learning to use public transport Our free travel mentoring come and help you gain the service helps people to start confidence to become an using public transport. independent traveller. We offer advice on planning Visit tfl.gov.uk/mentoring to find journeys and a mentor can out more or call 020 3054 4361. 8 Learning to use public transport Fares and tickets The Freedom Pass allows many disabled and eligible older people to travel free on the bus, Tube, tram, DLR, London Overground and most National Rail services in the Capital. It also offers discounts on the Emirates Air Line and most river boat services. If you are over 60, but not Our station staff will help you eligible for a Freedom Pass, when using ticket machines. you can receive the same free They will also answer any queries and discounted travel with you may have about using your the 60+ London Oyster ticket or pass. photocard. You can find out more information about both schemes at tfl.gov.uk/tickets or by calling 0343 222 1234.* All wheelchair and mobility scooter users travel free on buses and trams. To find out if your scooter is suitable for travel, contact our travel mentoring team (details on page 8). *Service and network charges apply. See tfl.gov.uk/terms Come on board – An introduction to accessible transport in London 9 Features on board Our vehicles have a range of • All taxis have an intermediate facilities to make it easier to travel: step and many are fitted with a swivel seat to • There are dedicated priority make access easier seats and wheelchair spaces on all buses, London Overground trains, trams and most Tubes • Wheelchairs can be carried on many riverboats • For your safety and security, CCTV is used extensively on vehicles and at stations and piers • Trains have passenger alarms so you can contact the driver. You can find them next to doors and wheelchair spaces • There is always somewhere to hold on – all vehicles have colour contrast handrails 10 Features on board Step-free access We are increasing step-free access across our services. The provision of lifts, ramps and level infrastructure means you don’t have to use stairs or escalators, and can avoid the step and gap when you board our trains and buses. All bus routes are served by low- Some step-free stations, floor buses, with a wheelchair however, still have a gap and ramp, wheelchair space and the step between the platform ability to ‘kneel’ to reduce the and the train. Many station step up from the pavement. platforms are now level and ramps are available at all Around a quarter of Tube Overground and an increasing stations, half of London number of Tube stations to Overground stations, the help you. But if you need Emirates Air Line, most river assistance to board, see pages piers and all DLR stations 6 and 7 for information on have step-free access. getting help from staff. Come on board – An introduction to accessible transport in London 11 The Tube map shows which All taxis, trams, many boats, Underground, London the Emirates Air Line and Overground and DLR stations some private hire vehicles are step-free. The blue symbol are step-free. represents step-free access from street to train and the white symbol indicates step-free Step-free access access from street to platform. from street to train We also produce maps for step- Step-free access free journeys and avoiding stairs. from street to platform See page 18 for more details. 12 Step-free access Road users and pedestrians There are many parking If you hold a valid Blue Badge, spaces available to Blue Badge you’re eligible to register for a holders across the Capital. 100 per cent discount for the However, in parts of central Congestion Charge, even if you London, different rules apply. don’t own a vehicle or drive. If Visit bluebadgelondon.org.uk your vehicle has a disabled road to find out more or ask your fund licence (tax disc) you will local council. receive the 100 per cent discount automatically, and there is no need to register. Come on board – An introduction to accessible transport in London 13 Find out how to get this discount at tfl.gov.uk/congestioncharging or by calling us on 0343 222 1234.* Legible London maps are installed across large parts of the Capital to make it easier to find your way around. They are also at station entrances, bus shelters, tram stops and river piers. Almost all London’s pedestrian crossings are accessible, with tactile paving, audible signals and/or rotating cones on the push-button units. An increasing number have Pedestrian Countdown systems to show how much time you have to cross the road between the green man symbol going out and the red man symbol appearing. *Service and network charges apply. See tfl.gov.uk/terms 14 Road users and pedestrians Local and door-to-door transport London has a range of local and door-to-door transport services for which you may be eligible.
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