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Responsible Business Report 2011 RESPONSIBLE BUSINESS REPORT 2011 1.3. MAN RESPONSIBLE BUSINESS REPORT ENERGA GROUP 2011 RESPONSIBLE BUSINESS REPORT 2011 1 TABLE1.3. MAN OF CONTENTS RESPONSIBLE BUSINESS REPORT ENERGA GROUGROUPP 20112011 INTRODUCTION ....................................................................................................................................4 SUSTAINED DEVELOPMENT UNDERLYING INVESTMENTS .....................................................6 1.1 ABOUT THE CAPITAL GROUP ................................................................................................7 1.1.1 VISION, MISSION, STRATEGIC VALUES AND GOALS ......................................................................................................... 7 1.1.2 TRANSFORMATION OF THE ENERGA GROUP ......................................................................................................................... 9 1.1.3 BUSINESS STRATEGY OF THE ENERGA GROUP AS A CONTINUOUS SEARCH FOR INNOVATIVE SOLUTIONS FOR THE FUTURE ............................................................................................................17 1.2 SUSTAINABLE DEVELOPMENT .......................................................................................... 30 1.2.1 REPORT ON SUSTAINABLE DEVELOPMENT OF THE ENERGA GROUP .......................................................30 1.2.2 MANAGEMENT OF SUSTAINABLE DEVELOPMENT IN THE ENERGA GROUP ........................................31 1.3 MAN. .......................................................................................................................................... 36 1.3.1 ENERGA FOR WORKERS ...........................................................................................................................................................................36 1.3.2 ENERGA FOR CUSTOMERS .....................................................................................................................................................................48 1.3.3 ENERGA FOR YOU ...........................................................................................................................................................................................54 2 TABLE1.3. MAN OF CONTENTS RESPONSIBLE BUSINESS REPORT ENERGA GROUGROUPP 20112011 1.4 ENVIRONMENT ...................................................................................................................... 62 1.4.1 GREEN ENERGY .................................................................................................................................................................................................63 1.4.2 SEMAS ECO MANAGEMENT AND AUDIT SCHEME ...........................................................................................................74 1.4.3 PRODUCTS AND INFRASTRUCTURE .............................................................................................................................................77 1.4.4 ENERGA FOR NAT ............................................................................................................................................................................................80 1.5 ENERGA.................................................................................................................................... 86 1.5.1 EFFICIENT ORGANIZATION .....................................................................................................................................................................86 1.5.2 KNOWLEDGE MANAGEMENT ...............................................................................................................................................................88 1.5.3 TRANSPARENCY ................................................................................................................................................................................................90 1.5.4 INVESTMENTS .....................................................................................................................................................................................................90 1.5.5 ENERGA FOR INNOVATIONS .................................................................................................................................................................98 1.5.6 ENERGA IN THE MARKET .......................................................................................................................................................................103 1.5.7 SUCCESSES OF THE GROUP ...............................................................................................................................................................107 1.6 GLOSSARY ...............................................................................................................................108 1.7 GRI TABLE ................................................................................................................................110 1.8 CSR COORDINATORS IN COMPANIES ............................................................................. 111 3 INTRODUCTION RESPONSIBLE BUSINESS REPORT ENERGA GROUP 2011 Dear Sirs, I present to you the first report from the sus- Mirosław Bieliński tainable development of the ENERGA Group. Executive Board President This publication is unique for us as it sum- ENERGA SA marizes the efforts and actions taken in an area that is important for the development of our Group. It also constitutes confirmation of our maintaining a balance between the operations, ethics, ecology and the needs of all the stakeholders. The said maintaining of appropriate pro- portions is material for us because of the values that underlie our operations: Man, Environment and ENERGA understood as transparency and integrity in action. The presentation of this report falls on the fifth anniversary of the establishment of the ENERGA Group. Both this jubi- lee and the range of projects we have been committed to so far encourage summaries. What was the year 2011 for us? It certainly meant further implementation of the investment program. Further investments in power grids and preparing the construction of new generation capabilities are our answer to the challenges faced by the power sector. In the case of the ENERGA Group, care for the natural environment is not an empty declaration. Thanks to consistent investments in water power plants, biomass combustion systems and the connection of further wind power plants, we are a leading vendor of green energy in Poland today. However, we aim higher. ENERGA is currently carrying out preparation work for the implementation of the management system compliant with the Eco Management and Audit Scheme (EMAS). In this way, we will confirm that the environmental management within the Group meets the European standards and translates into our environmental effectiveness. We are glad that our activities related to the development of an innova- tive and environment-friendly power industry are recognized among industry representatives and experts, and not only. Among other things, we can boast the Economic Award of the RP President in the Green Economy category and the title of Brand of High Reputation PremiumBrand. According to the “three Es” rule adopted in the ENERGA Group: effectiveness, economy and ecology, we try to persuade to our customers that these values do not have to be mutually exclusive. The sale of products from the Smart Eco line is 4 INTRODUCTION RESPONSIBLE BUSINESS REPORT ENERGA GROUP 2011 an example of such activities. Thanks to the solutions offered within that Group, our customers can reduce not only their energy expenditure but also their negative impact on the natural environment. We were the first on the domestic energy market to commence construction of intelligent networks. The ENERGA- OPERATOR company operating within the Group is among the European leaders in the implementation of intelligent metering technology. One example includes the Intelligent Peninsula (Helski) project in progress – it is a combination of several investments that will translate into a radical reduction in the number of interruptions in energy deliveries and will improve the possibility of connecting small energy producers to the grid. We are proud of our social commitment. Confirmation of the social sensitivity of the Group can be seen in the ENERGA for You program, covering five key areas: sports, education, philanthropy, patronage and nature. More than 40 thousand children took part in the Energy Planet educational project in late 2011 and early 2012 and learned what electric energy is and how to use it safely and rationally while protecting the environment at the same time. In turn, about 300 thousand young sports enthusiasts have already participated in our sports programs supporting the development of children and youngsters. We do not forget about our workers, without whom it would not be possible to attain the established goals. It is our pri- ority to guarantee extensive development prospects for them. We have introduced a motivation system thanks to which workers have an opportunity to improve their skills, which translates into business results for the Group. The title of Solid Employer 2011 is the best proof of our care for our employees. I am glad that, despite the unfavourable market situation last year, the ENERGA Group was able to respond effectively to the needs of its stakeholders and, at the same time, improve the financial results and work out the highest
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