FCC Environment Sustainability Report 2019 2 FCC Sustainability Report 2019

Welcome to FCC Environment from to resource

United Nations sustainable development goals

The United Nations has adopted 17 global goals to build a better world by 2030. Together with our employees, customers and partners, we are contributing to many of Front cover the goals, from clean energy to Connor McGowan — Connor arrived at sustainable cities and climate action. FCC Environment for work experience, then came back as a shift engineer.

This page Star apprentice Sara Afu-Clackett has come top of her class, winning BTEC Level 2: Top Student at the IPS Apprentice of the Year Awards.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 3 FCC Sustainability Report 2019

Foreword Paul Taylor Chief Executive Officer FCC Environment UK

In 2019, more than 280 local authorities At this time, the UK is facing unprecedented declared a climate emergency. FCC challenges from the arrival of COVID-19, and Environment works with some 60 teams have risen to the authorities across the UK, and we are challenge of maintaining services. Looking working with our clients to help them to ahead, we are also exploring projects – such realise their ambitions. as electric vehicles – that will support our local authority partners to achieve net zero. While has taken on a key role in the fight against climate change, the UK’s The LARAC findings showed that 78% of recycling rate continues to regress. For local authorities believe the climate agenda those yet to plan for net zero, I urge you to will make citizens more active in recycling. put waste and recycling at the heart of it. In The government’s Resources and Waste autumn 2019, we commissioned research Strategy aims to make recycling as simple among LARAC (Local Authority Recycling as possible, and our systems reflect this. As Advisory Committee) members, and an industry, we can lead a horse to water, discovered that waste and recycling was a but we can’t always make it recycle. priority for almost 90% of respondents.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 4 FCC Sustainability Report 2019

United Nations sustainable development goals

Who We Are and What We Do

As the landscape changes for consumers, legislators and industry, FCC Environment is pioneering sustainable UK solutions.

FCC Environment is a modern, progressive Our vision is to create sustainable, carbon- company that prides itself on innovation. neutral communities. Our portfolio of We focus on UK infrastructure and match strategic brownfield land holdings can steady growth with a commitment to play a significant role that will unlock employees that has been rewarded with land for development, create jobs and multiple awards. boost productivity, while also promoting economic growth. As the UK prepares to reduce the amount of waste exported for recycling, we are While contract wins make the headlines, the well-prepared. Our diverse range of seamless running of day-to-day operations Business & Recycling Green Energy Waste Processing infrastructure continues to grow, enabling is a testament to the professionalism of Municipal Services Our award-winning Our energy recovery We provide a fully us to extract maximum value from waste our teams on the ground. We look to the FCC Environment provides a household waste recycling capacity continues to grow, comprehensive service that cannot be recycled. Increasingly, our future, encouraging apprentices and young wide range of environmental centres and materials helping to keep Britain’s to all our customers, contracts include new ways to add value – people to learn with us, as we thrive from services across the UK and recovery facilities provide lights on without costing managing complex and reuse and community initiatives feature their enthusiasm and fresh ideas. As our delivers a superb level of the highest quality materials the earth. The heat and streams highly on our agenda. We also actively staff take care of collections and sites, service to both business and for reprocessing into new electricity generated by our as well as providing advice participate in debate and consultation our industry-leading health and safety local authority customers. products. For example, facilities replaces the need on compliance, waste around future policy. programmes take care of staff. Our facilities manage our food waste collections for fossil fuels and imported reduction and circular commercial, industrial, provide valuable green energy, while providing economy opportunities. municipal and third party energy and returns a safe and sustainable Our customers value our waste, ensuring consistent nutrients to British farmland, disposal route for non- cost-effective, trouble-free throughput and a thriving supporting a restorative, recyclable . and dependable service. business model. circular economy.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 5 FCC Sustainability Report 2019

280 4,000 885k FCC Environment UK sites, of which Customer sites We recycle 885,000 tonnes In Numbers 166 are operational of wastewater every year 7 117mw 1.3m PFI and PPP contracts Our facilities We collect waste and (Wrexham, RE3, generate 117MW recycling from 1.3 million We are one of the UK’s most trusted Lincolnshire, Mercia, of green energy people in the UK Buckinghamshire, resource and waste management Allington, Edinburgh businesses. We hold over 100 contracts and Midlothian) with some 60 local authorities up and down the country, recycling more than 1.8 million tonnes of waste each year.” 100 Over 100 major contracts with a total 2,325 of 60 local authorities Employees 6,000 Business waste customers

United Nations sustainable development goals 1.8m 3,500 Tonnes of waste Customer accounts recycled in 2019

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 6 FCC Sustainability Report 2019

The Reuse Shop was launched as a unique venture in our area three years Raising funds ago and I think it’s Highlights for Dove House fantastic that it will Hospice now benefit such England and Hull FC prop Scott Taylor a deserving East & Investments joined local dignitaries for the launch Yorkshire charity as of a unique retail outlet at Hessle’s Humberfield household waste recycling Dove House.” 2019: Landmark Year site. Items going on sale at the Reuse Shop will raise vital funds for Dove Councillor Symon Fraser House Hospice. East Riding of Yorkshire Council’s Some years, picking highlights from a host of new projects Portfolio Holder for Strategic Asset and innovations is a tough task. In 2019, for example, while our Management, Housing and Environment Lincolnshire and Greatmoor energy from waste plants both processed a landmark million tonnes, the newly-launched Millerhill Recycling and Energy Recovery Centre started operations, providing enough power for 32,000 households and businesses.

In addition, FCC Environment manages some 100 contracts across 60 local authorities. We make sure that bins are collected on time, and that recycling centres operate smoothly. Each contract is unique and, from community payback schemes to bees and bright ideas from schools, we continue to innovate to offer a greater level of reuse and services to improve the local environment.

United Nations sustainable development goals

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 7 FCC Sustainability Report 2019

Minimising waste — Moving towards a circular FCC Lincolnshire Young economy in Environmentalist Award 2019 England Deeping St Nicholas Primary School and St Faith & St Martin Church of England Junior School were chosen as the joint winners of the FCC Lincolnshire Young Environmentalist Award 2019. The event has been sponsored by FCC Environment for many years. All the finalists gave inspiring presentations that illustrated their commitment to living a more sustainable lifestyle, from shredding paper, making and picking in their local community, to cycling and scooting to school and planting trees.

Winners 2019

Resources and Waste Strategy for England In January 2019, the government launched its much-anticipated Resources and Waste Strategy for England. FCC Environment worked with think tank Bright Blue to provide a response.

To view our position in full, visit the news pages of our website: www.fccenvironment.co.uk

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 8 FCC Sustainability Report 2019 £188.6 million Central Bedfordshire Council contract win

A quarter of a Contract wins century with FCC Congratulations to driver loader Jonathan Bywater Suffolk County Council Central Bedfordshire on 25 years with FCC! Jonathan carries out collections across Herefordshire. In all that time, In January 2019, FCC Environment succeeded FCC Environment signed a £188.6 million contract he’s only ever taken one day off sick! in its bid to manage and operate Suffolk County for municipal collections and street cleansing in Council’s network of 11 recycling centres. Paul Central Bedfordshire. Councillor Ian Dalgarno, 25 years West, Suffolk County Council’s Cabinet Member Executive Member for Community Services service for Waste, says: “This is a high-profile service with at Central Bedfordshire Council, said: “We are over 1.5 million users each year. FCC Environment confident that the new contract will improve have demonstrated they have the experience and efficiency and deliver value for money, whilst ambition to deliver against our targets and work also giving us the opportunity to introduce new in partnership to provide an excellent service for recycling services to our residents.” residents throughout the county.” East Lothian Council Hertfordshire In April 2019, East Lothian Council, Scotland, County Council awarded FCC Environment a contract for the thermal treatment of residual waste. The contract FCC Environment was awarded a £27 million for £30.5 million will manage 35,000 tonnes per contract to manage the transfer, haulage and annum and run for 10 years, with the potential to treatment of residual waste across the county of extend up to a further five years. Hertfordshire.

£30.5 million East Lothian Council residual waste contract win

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 9 FCC Sustainability Report 2019

Right: The £142-million, state-of- Greatmoor has the-art Millerhill Recycling and Energy Recovery Centre totally changed the Below: Lostock Sustainability Plant way we handle our Case studies waste. The plant is News in Brief a tremendous asset Millerhill Recycling Lincolnshire Energy Greatmoor on target to be passing on and Energy Recovery Lincolnshire Energy from Waste plant has for £150 million to the new unitary Centre reduced the amount of waste going to council savings In September, we opened the £142-million, by a staggering 93%, by processing authorit y.” state-of-the-art Millerhill Recycling and a landmark million tonnes. Energy Recovery Centre. The joint venture In July, Greatmoor energy from waste plant marked its third Bill Chapple OBE between the City of Edinburgh Council anniversary by welcoming its 5,000th visitor. County Council Cabinet Member for Planning and Environment, and Midlothian Council will generate Greengairs Waste Buckinghamshire County Council The plant, which produces enough power to supply more electricity to power 32,000 households Management Complex than 40,000 homes, is run by FCC Environment on behalf and businesses. of Buckinghamshire County Council. It is the largest single FCC Environment is also proposing to investment the council has ever made and is on track to save “The capability of this new plant is develop a new facility at our Greengairs £150 million over 30 years. astonishing. With over 150,000 tonnes Waste Management Complex in North of waste diverted from ending up in Lanarkshire. The Drumgray Energy To mark the three-year celebration and the processing of landfill, this will be the key aspect of Recovery Centre will be capable of one million tonnes of non-recyclable waste, the plant is being on track towards reaching the receiving and treating up to 300,000 sponsoring 20 beehives for the county of Buckinghamshire. milestone target.” tonnes of non-recyclable waste each year.

“Councillor Cammy Day Deputy Leader of the City of Edinburgh Council Lostock Sustainability Plant

Our portfolio is expanding, with plans Sector Inclusion for one of Europe’s largest energy from Commitment waste plants. The £480-million Lostock Sustainability Plant is a collaboration with FCC Environment has joined forces with Copenhagen Infrastructure Partners that 28 other energy and utilities employers to will bring hundreds of local jobs to the launch a Sector Inclusion Commitment area. Operations will start in 2023. that will actively encourage, recruit and retain a more diverse range of talent. The collaboration aims to correct the historical under-representation of women, people with disabilities, the black, Asian and minority ethnic (BAME) community, and the under 24s.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 10 FCC Sustainability Report 2019

Case studies Kent County West Devon Collection Crew 4 receive their award Council annual satisfaction survey Vale of results Glamorgan Over five months, Winning teams Overall customer satisfaction sorts out residual waste fell by an 87% West Devon – Nation’s recycling rates Entry into and around the site average of 60%. As well top collection crew! The Vale of Glamorgan’s pioneering strategy 94% as improving recycling Our West Devon Collection Crew 4 beat tough Very satisfied to sort black bags has reduced residual competition to become Britain’s Collection Crew of waste by 60%. rates, this saved the the Year at the national Awards for Excellence and Length of time queuing Working with FCC Environment to improve Recycling! recycling rates, the council introduced a council between 95% The team also won the Recycle Devon Thank You Very satisfied policy to split black bags arriving at its two £20,000–£30,000 each Awards – the second year in a row that a team from household waste recycling centres (HWRCs). Layout of the site FCC Environment has won. Residents arriving with bagged waste are month at just one site.” Regional Director Steve Longdon said: 95% asked to open the bags to show that they do Very satisfied not contain recyclable materials. FCC has This is a truly fantastic set up a dedicated sorting area at each of its result for a team that works Ease of access to recycling HWRCs for residents to sort black bag waste and waste disposal points on site for recycling. so hard, day-in day-out in all weather conditions, to deliver 93% The changes have had a major impact on Very satisfied recycling rates. At Barry, recycling rates rose a great service to the residents from 69% to 84%. of West Devon.” Site signage 94% Pepperhill HWRC Very satisfied voted best in county Cleanliness of the site The public awarded FCC Environment’s Pepperhill 94% household waste recycling centre top scores for Very satisfied all areas of management. In Kent County Council’s annual satisfaction survey, FCC Environment out- Safety whilst on site performed other contractors for the second year 96% running. Very satisfied

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 11 FCC Sustainability Report 2019

FCC Environment brand value In 2019, we updated our priorities, Environmental Commitment making a commitment to: • Care about efficiency – from lighting to vehicles Environmental • Think about our impact • Be a friendly neighbour – Commitment minimising our impact on local residents and habitats • Reach out and educate What do we mean by Environmental Commitment? • Love what we do and how we do it – operating safely, Protecting the environment lies at the heart of our business. carefully and economically We safeguard the earth’s resources by reusing and recycling as much as possible, and our systems for non-recyclable waste reduce the need for fossil fuels and help to cut carbon emissions. It is only natural for us to extend this philosophy across our entire business.

Pre-emptive reporting

Our award-winning Environment Team continues to develop internal training and refresher courses for staff across the business. In 2019, we rolled out a refreshed system for reporting environmental near-misses, which resulted in twice as many potential incidents reported as the year before. Each of these near-misses represents an actual incident which was averted. United Nations sustainable development goals

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 12 FCC Sustainability Report 2019

These standards are vital for our business, as they provide our customers and stakeholders with reassurance that we have the necessary processes in place to control health and safety risks, In 2019, FCC Environment became the The journey manage our environmental impact and first UK waste management company In the past, our standards were developed conserve energy, while maintaining to achieve BSI certification to the latest on a site-by-site basis. We wanted to versions for four globally-recognised establish a coherent plan that brought all quality service and satisfaction.”

standards: of our sites and members of staff together. Paul Stokes So, in 2012, we began to join the entire Head of SHEQ • ISO 9001 (Quality) company under one certification body. • ISO 14001 (Environmental management) We upgraded the content of our information management system (IMS) and • ISO 50001 (Energy management) made it more user-friendly. By 2017, the IMS scored higher than the industry average, • ISO 45001 (Health and safety) with 60% of staff rating it as ‘good’. We also worked hard on consultation and These standards represent key areas of our business. Achieving BSI ISO 50001 participation – we really go the extra mile to them not only proves our commitment to occupational health explain the requirements of the standards ISO 50001 is the internationally-recognised added benefit of saving FCC Environment and safety, environmental management, energy efficiency and and to include every area of our operation. standard that represents the latest best significant sums in energy costs. quality, it also reassures us that we are following best practice, practice in energy management, leading and helps to protect and grow our business. Demonstrating that we take energy to reduced energy consumption and efficiency seriously also helps us to win BSI’s assessments covered each of our 248 sites and involved costs, and lower carbon emissions. FCC Results new customers and motivate employees. 26 audits. Environment felt it was important to follow In 2020, we will tackle further challenges The new standards have resulted in positive the standard which best reflects our as we transition to the latest version of the change across the business. We are now commitment to energy efficiency. reporting: standard – ISO 50001:2018.

• Lower levels of absenteeism Energy initiatives We knew that BSI would • A more mature safety culture help to drive our business The new standards help In order to accomplish ISO 50001, we • A reduced number of map energy use in more detail, focus on forward. Externally, there’s a lot us to reduce staff time, environmental permit improvement measures, and quantify our of recognition of the BSI brand, breaches energy savings. To engage staff, we also and its reputation carries weight resources and costs. run campaigns and roadshows. with customers and stakeholders. • A reduction of over 18% in Internally, we wanted a None of this would energy usage per tonne of certification body that would waste processed have been achievable Results stretch us. There is no doubt that BSI has helped us enormously.” without the unwavering Meanwhile, our commitment to continuous Most noticeably, improved energy improvement means we update goals in management has led to a reduction of over Paul Stokes commitment of the CEO Head of SHEQ areas such as customer and employee 18% since 2014 in energy usage per tonne and management team.” feedback, internal audits and BSI of waste processed. As well as saving on assessments. fuel and reducing emissions, this has the Paul Stokes Head of SHEQ

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 13 FCC Sustainability Report 2019

Land restoration Sand Martins Wildlife At our fully-restored Thorington As part of our commitment to the environment, quarry site on the East Coast, in Mitigation we go far beyond basic requirements to Suffolk, we have re-profiled sand mitigate the impact of our business. In 2019, martin habitats, which we hope will We try to ensure that projects are developed in a way which is sympathetic to protected FCC Environment planted over 75,750 trees, and encourage the birds to make their homes on the site. European species. Our aim is to conserve our work to protect wildlife ensures that species species numbers, while enhancing habitats continue to flourish well into the future. for the future. At Immingham and Greengairs landfill sites, FCC Environment is collaborating with Natural Tree planting England and Scottish Natural Heritage on vole mitigation schemes. Similar projects are also One of our biggest land restoration Almost one third of the 10 hectares taking place to protect newts at our Thurcroft projects for 2019 was mixed planted has been managed under and Gainsborough sites. deciduous woodland planting. a low maintenance approach. This At Brogborough landfill site, for replicates a natural environment, example, we planted 16,000 trees, moving away from the use of opting for deer fencing to prevent pesticides to deter weeds and tall the saplings from the resident grasses that compete for space muntjac and Chinese water deer, with the planted trees. instead of plastic tree guards. The creation of new woodland will eventually establish into a beneficial habitat resource for localised wildlife, which will also help contribute towards achieving the

UK’s 2050 net zero CO2 Inset: Re-profiled sand martin habitat emission targets, to help Woodland planting at Brogborough Right: Sand martin tackle climate change.”

Paul Brightwell Restoration & Ecology Manager

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 14 FCC Sustainability Report 2019

Greenhouse Gas Emissions – 2019 Indirect scope 2 emissions: Indirect GHG emissions from purchased grid electricity. Reporting period covered: 1 January 2019 – 31 December 2019 Indirect scope 3 emissions: Indirect GHG emissions predominantly from business travel. Direct scope 1 emissions: Direct GHG emissions from landfill activities, from the combustion of waste and fuel in energy from waste facilities, and from the use Reducing our greenhouse of fuel by our fleet. Indirect scope 2 GHG Indirect scope 3 GHG gas emissions Direct scope 1 GHG emissions emissions: electricity emissions: fuel One of our key aims is to operate a sustainable business. This includes a strong emphasis 8,907 on energy efficiency and, this year, we are 10,700 9,705 8,061 e e e 2 2 3,006,135 2 8,894

very pleased to report an 8% reduction in our 2,832,654 2,553,539

greenhouse gas emissions since 2018. 1,099,350 984,427 881,787 Tonnes C0 Tonnes C0 Tonnes Tonnes C0 Tonnes At FCC Environment, we are committed to monitoring and reporting 1,945 greenhouse gas emissions (GHG) and reducing our direct impact on climate 41,046 37,604 41,068 change by managing energy use efficiently, particularly by focusing on areas 2017 2018 2019 2017 2018 2019 2017 2018 2019 where we can have the greatest impact, such as employee business travel, and mobile plant and fleet fuel use. A sustainable approach is also required Landfill of us by many of our large customers, particularly local authorities. Energy from waste

Fuel (liquid & gas)

c.80% of total electricity use originates from 100% renewable Non-biogenic GHG emissions sources

Non-biogenic GHG emissions: Accounts for CO2 emissions GHG emissions resulting in fuel use (generated from fossil carbon) from , energy from (liquid fuel & natural gas) have waste facilities and the combustion of fossil fuels. 2,125,232 2,095,652

also reduced once again 1,941,952 Avoided GHG emissions: One of our key aims is to operate e 2 a sustainable business. This includes a strong emphasis We are very pleased to report a on energy efficiency and, this year, we are very pleased to further 8% reduction in our GHG report an 8% reduction in our greenhouse gas emissions emissions since 2018 C0 Tonnes since 2018. At FCC Environment, our entire business is based around the avoidance of GHG emissions. The electricity and 668,673 559,736 563,709 thermal energy produced from our and energy from waste plants reduces the need for fossil fuels and 2017 2018 2019 associated CO2. At the same time, our recycling processes, which supply secondary materials to manufacturing, Non-biogenic GHG emissions account for huge savings in GHG emissions over the Avoided GHG emissions extraction of virgin materials.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 15 FCC Sustainability Report 2019

FCC Environment brand value Future stars People Focus FCC apprentice Apprenticeships encourage new shines bright talent into the workplace and give ISO 45001 young people access to the support Star apprentice Sara Afu-Clackett has come top of her and expertise that will help them In 2019, FCC Environment class, winning BTEC Level 2: Top Student at the IPS excel. People successfully migrated from Apprentice of the Year Awards! BS OHSAS 18001 to the In 2019, FCC engaged with 38 Sara has been at FCC for two years. Initially, she was international ISO 45001 apprentices across operations, helping the FCC fleet to run smoothly. Since then, she standard. maintenance, transport, finance and Focus has worked in maintenance and operations – managing business administration. Compliance checks and assessments, and writing reports. with ISO 45001 has Eight apprentices have gone on It’s very different to my retail contributed to fewer to full-time employment with FCC Health and Safety background. I love the variation. I’ve signed accidents, less Environment. Others have chosen to up to Level Three now and, hopefully, I’ll be Waste management, with its heavy vehicles, absenteeism and a continue their apprenticeships. focusing more on operations going forward. machinery and manual handling is, in its nature, mature safety culture.” a risky business. Ensuring that all staff go home I was nominated for the awards by my Paul Stokes tutors – it was amazing to have my work safely at the end of the day is the starting point Head of SHEQ recognised. I went to the awards and then for any responsible business. came straight into work for a night shift!” But at FCC, experience has strengthened our resolve to take this even further. Over the last year we have extended our commitment to worker safety across 248 UK sites.

United Nations sustainable development goals

Star apprentice Sara Afu-Clackett wins Top Student at the IPS Apprentice of the Year Awards

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 16 FCC Sustainability Report 2019

Left: Proximity warning tags are active across all FCC sites

FCC News 2012 Recognitions The You Could be Next video took a Safeguarding direct line to communicate our new FCC 3rd Edition Health focus on safety. and Safety Awards our workers Risk Prevention 2016 2013 The last decade has been a major learning curve for IIRSM NE and Cumbria It Changed Everything drove safety FCC Environment. Following two fatalities that rocked the Outstanding Risk Management messages home by addressing the business, we set about establishing processes and support Award 2019 that would safeguard workers and visitors to any of our sites. two tragic fatalities in detail. Because... helps you to stay safe every day,

In 2019, we produced a ground-breaking video, FCC News, because it encourages engagement from British Safety Council to highlight our work and recognise the effort and 2014 our staff. It encourages people to identify Sword of Honour 2017 commitment of managers and staff teams. The video, which Our first three-year safety plan led to accidents before they happen, through the British Safety Council has been nominated for a major award, shone a spotlight on the Report it Every Time campaign. 5-Star Audit 2016 our most effective initiatives. Reporting all hazards and near-misses near-miss process, and allows us to discuss led to a 65% decrease in reportable as a team what actions we can take.” British Council International accidents. The follow-up, Let’s Keep Adrian Clarke Safety Award 2014 Safety Going, found that reporting General Manager, re3 Ltd. had increased by a staggering 300%. CIWM/ESA Health & Safety Best Practice 2015 Back-track Traffic Award 2013 Don’t Gamble With Your Health Repetitive lifting means operatives management FCC 2nd Edition Health and Safety saw the launch of the are prone to back pain. In 2019, and Safety Awards Because… programme. ‘Because… Traffic management systems FCC Environment introduced Back- Safety Management & Technical we want everyone to get home at the at materials recovery facilities track – a device used to monitor Innovation 2014 end of the day.’ (MRFs) and quarries help to avoid manual handling techniques collisions. when loading boxes onto FCC 2nd Edition Health collection vehicles. It highlights and Safety Awards improvements and feeds advice Proximity warning Personal Achievement Award 2014 back to operatives. systems ROSPA Gold Award At all of our sites, visitors and Occupational Health & Safety 2011 Auto Banksman employees are given a tag that ROSPA Silver Award triggers an alarm if they approach All vehicles Occupational Health & Safety 2012 heavy equipment. We have also are fitted with the radar-based improved pedestrianisation and reversing aide, which prevents ISO 45001 introduced walkways at safety collisions. FCC becomes first waste hotspots around the sites. management company in the UK to become accredited to ISO 45001, June 2019

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 17 FCC Sustainability Report 2019

Gender Employee surveys Gender Our employee engagement score pay update ■ 78.42% male continues to rise. In 2019, it increased ■ 21.57% female to 7.8, which places us in the top From April 2017, the government 10% of energy and utility companies. introduced gender pay gap reporting Our highest scoring drivers are for all companies with more than management support, meaningful 250 employees. The gender pay Male Female work, goal setting, peer relationships gap shows the difference between and autonomy. the average hourly pay for men and Total % employed 78.42% 21.57% women across all age groups, roles Median gender pay gap 0.26% and levels. Mean gender pay gap 2.44% Recognition While the national gender pay gap Programmes is 17.3%, our figure is particularly Lower quartile 82.41% 10.80% low. This is because we have a high Our recognition programmes Lower middle quartile 82.89% 17.11% proportion of women in non-manual continue to reward and incentivise support, technical and managerial Upper middle quartile 82.63% 17.37% staff. Last year, we awarded 1,200 roles within the business. These roles perks – including gift cards, coffee Upper quartile 81.05% 18.95% are typically paid higher than male- cards and chocolates – as well dominated manual roles. Received a bonus in this period 72.33% 84.39% as 772 recognitions. Employees were recognised and rewarded for Median bonus gender pay gap -3.47% IN FAVOUR everything from a simple ‘job well Mean bonus gender pay gap -3.58% IN FAVOUR done’, to teamwork, helping others, and environmental commitment. A significant proportion of accolades were awarded to teams.

The Royal Society for the Prevention of Accidents

Guidelines for using RoSPA Occupational Safety Awards logos

RoSPA Award Winners Logos

RoSPA Award winners are encouraged to publicise their success by putting the logo for their Award on their letterhead and other business stationery. The logo may also be used on website home pages and corporate literature such as annual reports, but must not suggest RoSPA has endorsed specific products or services. When displayed on a website, the logo must hyperlink to www.rospa.com.

Correct display:

• Do not alter or add to the logo • Do not use other typefaces in conjunction with the logo • Do not combine with illustrations or graphics • Do not encroach onto the logo free space (see below) 2018 2018 • Do not reverse out of any colour • Do not bleed off the edge of the page

Colour Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix When printing: and What We Do Investments Commitment The logo can be printed in black, or in four colour print process the metallic references are as follows 2018 Gold and Gold Medal Award - Pantone Gold 871 Silver Award - Pantone Silver 877 Bronze Award - Pantone Bronze 876 Merit Award - Pantone 2758

For website use: The Award logos are also avaiable as colour jpeg files but please note that the metallic effect will not be achievable on screen.

Artwork

5mm Always work from an original logo file. EPS, Free space Minimum size 2018 JPEG, PNG files are available as standard. If 2018 15mm you require any other file type simply put in your request by email to [email protected] 5mm 5mm detailing how you intend to use the logo. 5mm

www.rospa.com Registered Charity No: 20783 ©The Royal Society for the Prevention of Accidents Version 1 April 2018 18 FCC Sustainability Report 2019

I am delighted to see our leading employers support the covenant. A good proportion of the 14,000 people that leave the armed forces every year possess highly sought-after skills. With their technical FCC Environment skills, professional drive and personal joins forces to determination, they are ideally placed for support ex-military a career in our rewarding sector, which personnel urgently needs 221,000 recruits by 2027 to meet its skills challenge.” FCC Environment has joined forces with other energy and utilities employers to retain and attract ex-military Nick Ellins Chief Executive of Energy & Utility Skills employees into the industry.

In total, 24 employers have come together as a partnership, to sign individual Armed Forces Covenants. Organised by the Energy & Utilities Skills Partnership At the signing of the Armed Forces Covenant, (a sector-focused skills partnership as part of the contract manager John Energy & Utility Skills Group), the covenant represents a Whitup was asked to share commitment to collaborate and work with the Ministry his path from the military into the waste sector. of Defence (MOD), Defence Relationship Management (DRM), and the Department for Work and Pensions (DWP).

The covenant supports serving military personnel, including reserves, service leavers, veterans and their families. Recognising the value and experience of the ex-military workforce, energy and utilities employers commit to work together to ensure the sector is recognised as armed forces-friendly.

Candidates learn about the supporting employers, and search for jobs and careers information through ‘Energy & Utilities Jobs’. Employers work collaboratively on the website and post over 550 roles per month, many of which are suited for ex-military personnel.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 19 FCC Sustainability Report 2019

Customer focus Competence Training training upgraded

Below: Mindful of Mental Modern recycling centre attendants FCC Environment staff around the At FCC Environment, it is our belief that all employees Health e-module, developed have the potential to develop, both in their work role and by the FCC training team are expected to manage more than just country are honing their skills and their personal lives. Our training reflects this. We cover recycling. Customer focus has increased, technical expertise with our new, uprated with new contracts asking for site Competence Management System (CMS). personal, business and legislative development, giving attendants to engage with the public, employees the confidence, proficiency and self-assurance direct them, and speak with authority The CMS, which is accredited by Lloyds that keeps them safe and gives them job satisfaction. on recycling. To help staff to manage Register, covers every aspect of a demands which arose from the new candidate’s role in recycling or landfill contract with Suffolk County Council, management. It supersedes the Certificate FCC Environment’s training department of Technical Competence as a means of designed a Customer Training course demonstrating technical aptitude, and Personal Mental health which catered to the needs of individual will be rolled out to our quarry and waste development = staff members. management divisions in 2020. Mental health issues can affect people of professional all ages and dispositions. Support at work As well as giving candidates feedback on excellence and knowing where to turn can make a their skill level, the task book has proved huge difference to anyone suffering from Ethical attitudes useful for training new managers and We encourage staff to buy in to the mental health challenges. In 2019, every supervisors. business by considering their personal member of staff in the company took part Last year, we also rolled out a Code of contribution to success. We support them in our Mindful of Mental Health e-module, Ethics e-module. Developed by our parent by allocating specific budget resources to which was developed by our dedicated company in Spain, it underlines the help them meet their goals. training team. We are extremely proud of standards and behaviour required of FCC this resource, which raises awareness and management and staff. The training was signposts people to the resources available rolled out worldwide and new members of Leaders programme for support. staff are expected to complete the module.

Taking the leap into a leadership role can be daunting, and new leaders need all our support and encouragement. Our Introductory Leadership Development We don’t just think people should Training helps team leaders and new supervisors to develop the skills needed be given the skills and knowledge to lead effectively. The six-day programme consists of leadership training, people to do their jobs effectively; we skills, coaching, problem solving and basic finance. seek out every opportunity to help them achieve their full potential.”

Lesley Callaghan Head of Human Resources

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Diversity Charter Renewing our commitment

FCC Environment brand value As well as adhering to the most robust Doing the Right Thing The FCC Family standards across our entire portfolio, we The FCC Group was included in the apply our most creative minds to bring prestigious FTSE4Good index, a innovative, inspiring solutions to the series of ethical investment stock communities we work in. market indices launched in 2001 by Doing the the FTSE Group. We were also the In 2019, we successfully brought all FCC first construction company in the Environment sites under the scope of our world to join the UN Global Compact’s certification to BSI ISO standards: Sustainable Finance Group. Right Thing We renewed our commitment to the Diversity Charter and, in our ISO 9001 Quality 13th CSR report, we cemented our Setting clear expectations for staff, meeting independent core belief that ‘Ethics and business targets and making a positive contribution to our local Management are compatible; they should be communities help us to stay strong and work sustainably. inseparable’. ISO 14001 Environmental Management ISO 45001 Occupational Health and Safety Management ISO 50001 Energy Management

United Nations sustainable development goals

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 21 FCC Sustainability Report 2019

FCC Communities Foundation FCC Community Action Fund

In 2019, FCC In Scotland, projects ranged from landscaping, seating and the Projects funded in Scotland The FCC Community Action Fund provides funding to projects within Communities £11,281 to fit out a new community installation of three 7.5-metre metal include a number of different wellbeing hub in Lanark, to £90,643 sculpture supertrees, which have objects, including the restoration 10 miles of an FCC Environment site Foundation provided towards a new community park in been designed to allow planting to or heritage and listed buildings. In in England. In 2019, £5.9 million was more than £6.5 million Plains. The FCC Scottish Action Fund successfully grow on and within. 2019, we supplied funds of £12,376 divided among 110 projects. has provided £623,352 to 16 projects for the restoration of stonework to 126 projects across The project rejuvenated and across the whole of Scotland. at Coldingham Priory – a Grade A All projects funded in England are transformed the outdated space England and Scotland. Listed Ancient Monument. for the improvement of community We are also able to support Flagship by creating pedestrian and cycle facilities. They include larger Projects included Projects. In 2019, Oxford Museum of access, seating and resting Coldingham Priory is not only a grants such as funding of £99,595 over 50 community Natural History received £250,000 areas, and landscaping to create local church and major tourist site, towards the creation and fit out of buildings, 27 play to replace display cabinets and a biodiversity haven in an urban but also provides the local village improve interpretation in the Main setting. with a hub for social and community a new community room and toilets areas and facilities for Court, which is used to house some activities. St Ebba established one at Sutton Courtenay Church, to Built in a Victorian dry dock, the of the museum’s most significant of the first Christian settlements many smaller grants, including young people, and 43 Dock Museum at Barrow-in- and popular items. in the parish, and the church’s £6,848 given to Brickhill Village sporting facilities and Furness, Cumbria, explores the founding charter was issued in 1098. Hall in Buckinghamshire, to help In 2019, it was exciting to see life and industrial heritage of the outdoor spaces. The ancient building’s stonework many of our previous projects people of Barrow-in-Furness. FCC with the cost of replacing windows, was deteriorating and becoming complete their transformation. Communities Foundation provided to improve thermal efficiency and dangerous; the project involved Among these were Hoole Way £120,000 to create outdoor spaces reduce running costs. the removal and replacement of Sunken Community Garden as interesting and vibrant as the crumbling stones, and repointing of in Chester, which had received interior of the museum. The project the external walls. £48,000. The funding helped to included the restoration and siting 7.5-metre metal sculpture turn a neglected open space in the of the Herbert Leigh, the borough’s supertree installation at Hoole middle of a busy roundabout in longest-serving lifeboat, stationed at Way Sunken Community Garden the centre of Chester into a vibrant Barrow from 1951 to 1982. £5.9 community garden, with enhanced million FCC Community Action Funding for 110 projects in 2019

Far left and centre: Restoration of the Herbert Leigh and the Dock Museum, Barrow- in-Furness

Right: Restoration work at Coldingham Priory

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Landfill Communities Fund Projects 2019 — This next phase

of development Community Buildings Major Grants £1,645,963 (44 grants) brings us another £1,250,000 (2 grants) Bletchley Park early big step closer to realising our vision warning centre restored for Bletchley Park to former glory by to be recognised £1 million funding worldwide for the achievements that took place here Bletchley Park was the heart of temporary exhibition space which Community Britain’s codebreaking operation will support a vibrant and changing during World War Children and Outdoor Spaces during World War 2 and now programme. Two, and their Young People £914,187 (18 grants) welcomes over 250,000 visitors timeless relevance £1,277,348 (26 grants) Future plans include brand new each year. In 2019, FCC Environment Sports and Recreation exhibition spaces, which will reveal for present and provided this vibrant heritage site £822,013 (20 grants) more of Bletchley Park’s remarkable with £1 million to restore Block A, future generations.” people stories and insights into its the Naval Intelligence Section where Sir David Brown contribution to breaking Axis Naval codebreakers gave early warning of Chairman of Bletchley Park Trust codes and ciphers. The works will impending danger to Allied convoys. build capacity to welcome over Scottish Landfill Communites The project will allow visitors to 300,000 visitors and more than Fund Projects 2019 — learn about the problem-solving 50,000 students annually, as well as skills and resilience of the Bletchley cementing Bletchley Park’s reputation Park Codebreakers, and includes as a premier heritage site. the creation of a new permanent Conservation Community Buildings 300,000 £220,069 (7 grants) exhibition space, together with a and Biodiversity visitors £97,446 (2 grants) FCC Environment Churches and provided £1 million to Listed Buildings welcome over 300,000 £12,376 (1 grant) visitors to Bletchley Park Children and Young People’s Facilities £48,104 (1 grant)

Community Outdoor Spaces Sports and £90,644 (1 grant) Recreation £154,713 (4 grants)

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 23 FCC Sustainability Report 2019

FCC Environment brand value Today, as I write, we are in the middle It is uplifting to hear that our unseen Forward Thinking of the COVID-19 pandemic. I am very heroes are receiving plaudits from the cognisant of the fact that this not communities they serve. It is also our only affects each and every one of us people that we will rely on to get the personally, it also places the value of country back on its feet when this is our skills, knowledge and abilities under all over. Attracting new blood into the Forward threat. We have all followed the stringent sector, whether it is recruiting those that measures that the government has set are currently displaced, STEM students, out to protect our people. But it is our graduates or apprentices, will be vital to Jan Ward, CBE people that are keeping our country continue to keep our sector resilient and Non-Executive Chair, Thinking running: keeping the lights on, our homes to renew our ageing workforce. Energy & Utility Skills heated, providing us with clean water and removing and managing all our waste. Attracting talent to cement business excellence

Energy & Utility Skills is a not for profit organisation helping employers in the energy and utilities sector to attract, develop and maintain a sustainable, skilled workforce. Following the inaugural publication of the sector’s first Workforce Renewal and Skills Strategy in 2017, we published the 2020–2025 strategy in June 2020.

Jan Ward, CBE. Non-Executive Chair, Energy & Utility Skills

United Nations sustainable development goals

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 24 FCC Sustainability Report 2019

Energy & Utilities Energy & Utility Attracting new blood into the sector, whether it Skills Partnership Skills Register is recruiting those that are currently displaced, The Energy & Utilities Skills Partnership (EUSP), Throughout 2019-2020, the Energy & Utility Skills STEM students, graduates or apprentices, will consisting of 30 of the sector’s CEOs, is focused team has focused on delivering real results for its be vital to continue to keep our sector resilient on recognising and growing the vital human members whilst securing excellence across the capital that will not only provide the nation’s gas, services that the business provides. For example, and to renew our ageing workforce.” power, water and waste management strategies the high-profile Energy & Utility Skills Register but, ultimately, deliver the nation’s net-zero carbon (EUSR) invested in a new digital platform, resulting Jan Ward, CBE Non-Executive Chair, Energy & Utility Skills 1,500 commitments. in customer lead times improving by an average of 90%. The sector’s End Point To help increase sector attraction and the Assessment service recruitment of new talent, the EUSP established Critical competence schemes were updated and has celebrated over a number of projects, one of which is Energy upgraded to the latest sector and technology 1,500 engineering- & Utility Jobs (EUJ), currently chaired by Lesley standards, in partnership with employers. based apprentices graduating Callaghan from FCC Environment. EUJ promotes and illustrates what the sector does, its vital role in Energy & Utility Skills, in collaboration with society, and the range of occupations and scope the sector employers, has achieved tangible of careers available. It is essential that the sector’s outcomes and credible results by convening workforce reflects the communities that are senior stakeholders, policy makers, regulators, served, so the jobs hub presents the roles available unions, regulated businesses and the critical across the sector, enabling individuals to apply on supply chain. For the very first time, the outcomes employer websites. EUJ runs several campaigns included securing workforce resilience within two throughout the year to recruit graduates and regulatory price reviews. It has been an impactful apprentices from under-represented groups, year, culminating in Energy & Utility Skills being such as females, Black, Asian and Minority Ethnic shortlisted as a finalist for the second year running (BAME), ex-service personnel and people with at the Utility Week Awards 2019 in the Utility disabilities. It signposts them to places where they Partner of the Year category. can apply for jobs. There is no doubt, we are living in unprecedented Many of our members recruit an annual cohort of times, with unique challenges to deal with. But apprentices. The sector’s End Point Assessment we will emerge from this and get back to a new service has celebrated over 1,500 engineering- normal. Our sector is strong, but we will still based apprentices graduating – receiving explicit face the same challenges, ensuring workforce praise from the apprenticeship regulator, the resilience, addressing skills shortages and having Institute for Apprenticeships and Technical the right people with the right skills. We need to Education. know what skills our sector will need in the future and continue to attract new talent from diverse backgrounds.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment 25 FCC Sustainability Report 2019

Appendix Reducing our greenhouse gas emissions

Tonnes C02 e

Direct Scope 1 2017 2018 2019

Landfill 3,006,135 2,832,654 2,553,539

Energy from Waste 881,787 984,427 1,009,350

Fuel (liquid & gas) 41,046 41,068 37,604

Indirect Scope 2 2017 2018 2019

Electricity 8,907 8,061 1,945

Indirect Scope 3 2017 2018 2019

Fuel 10,700 9,705 8,894

Gross GHG emissions 1,886,831 3,875,915 3,701,332

Biogenic Outside of Scope emissions 1,823,343 1,780,263 1,759,380

Non-biogenic GHG emissions 2,125,232 2,095,652 1,941,952

Avoided GHG emissions 668,673 559,736 563,709

Reporting period covered – 1 January 2019 – 31 December 2019

Biogenic outside of scope emissions: Accounts for biogenic CO2 emissions (generated from non-fossil carbon) from landfills & Energy from Waste facilities in addition to an extremely small element within our diesel & petrol use.

Welcome CEO Foreword Who We Are FCC in Numbers Highlights and Environmental People Focus Doing the Right Thing Forward Thinking Appendix and What We Do Investments Commitment To find out more call 0844 736 9992 fccenvironment.co.uk