Annual Report 1999

Summary

Highlights 5

Message from the President 6

FINANCIAL GROUP 9 • 11 • Lagun-Aro 13 • Seguros Lagun-Aro 14

INDUSTRIAL GROUP 15 • Automotive 18 • Components 19 • Construction 20 • Industrial Equipment 21 • Household Goods 22 • Engineering and Capital Goods 23 • Machine Tools 24

DISTRIBUTION GROUP 25 • 28 • Erkop 30

RESEARCH, TRAINING AND EDUCATION 31 • Research Centres 32 • Training and Education Centres 34

Financial Statements and Trading Account 37

Organisational Structure 42

Social and Management Bodies 42

List of MCC Companies 45

3

Highlights

In millions of pesetas In millions of euros 1997 1998 1999

Total Sales 726,706 889,760 1,043,893 4,368 5,348 6,274

International Sales 208,788 238,647 272,885 1,255 1,434 1,640

Assets Under Administration* 836,029 949,769 1,058,922 5,024 5,708 6,364

Equity ** 244,185 288,220 334,232 1,468 1,732 2,009

Investment 62,837 70,763 86,838 378 425 522

Results 52,316 68,907 76,479 314 414 460

* Caja Laboral ** Excluding Lagun-Aro’s Funds

Workforce

34,397 1997 42,129 1998 46,861 1999

5 veryone who forms attempt to maintain the part of MCC can essence of our history, EE feel legitimately updating its expression in satisfied with the accordance with the social achievements made in 1999. and economic framework in It was a year in which most which our actions in the of the objectives set were future must form an integral met. part.

Antonio Cancelo As far as the development of President of the General Council The year represented a step forward in the reality of a the Management Model is project that in its Mission concerned, we have now statement is defined as gone beyond the company “created by and for people, certification stage, and are committed to the community, making advances in EFQM competitive improvement assessment where, in overall and customer satisfaction, to terms, an average score in generate wealth in society by excess of 400 points has means of business been achieved. development and job creation”. The improvements achieved in People Satisfaction are of During this period of time particular importance. This is there has been a lot of one of the keys to a system reflection about basic based on the prominent role aspects of the organisation. of the human beings who There has been a redefinition form part of it. of the Mission statement, Corporate Values, Basic Our commitment to Objectives and General development is clear from the Policies in a successful investment of close to

6 87,000 million pesetas made, innovation and help shape the enabling 4,732 new jobs to be companies of the future. created. Finally, it should be pointed out that our The gradual application of the activities have been profitable in Business Promotion Model has made economic terms, with improvements on a significant contribution to past situations. This has enabled us to development, enabling new ideas, help each person, the workforce as a capable of becoming the embryo for whole and society in general make newprogress with the wealth generated. businesses, to be discovered and channelled.

The organisation of the activities most directly related to knowledge with an overall view enabled, among other things, work to be carried out on what will be, when it is approved in 2000, MCC’s first Science and Technology Strategic Plan. This will establish the path to be followed for the next few years.

The idea of the Garaia Centre of Innovation was also one of the outstanding milestones of the year. Collaboration between Mondragón Unibertsitatea, the technological centres and companies will make it possible to set up a network of advanced knowledge to boost

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FINANCIAL GROUP

9 FINANCIAL GROUP

n the financial area 1999 business recorded during the management process was also stood out for the fact that the year. Other factors which had a documented in order to be able II euro came into operation as favourable effect on profitability to transmit the best practices from a billable, although not yet physi- were the recovery in the stock one business centre to another. cal, currency, and the change in market in the last quarter of the the trend in interest rates, which year, with the resulting Training during the year was after falling during the first half of favourable effect on the mainly aimed at improving the the year began to rise in the investment portfolio, and the technical level of staff, promotion second half. significant reduction in courses and help for delinquency. All these factors complementary courses. It should MCC’s Financial Group helped to consolidate the results. also be highlighted that over the continued to record the high year, 1,381 million pesetas from levels of efficiency already Internationalisation. In 1999 Caja Laboral’s Education and demonstrated in the two previous there was an increase in 13% in Promotion Fund were earmarked years, having successfully the volume of commercial for co-operative training and overcome adverse circumstances operations abroad. 68% of this promotion. like the tightening of the gross business was with co-operative earnings margin and the volatility enterprises and the remaining Among the aspects relating to of the financial markets. 32% with other business clients. Lagun Aro, the positive During the year the network of performance of the Employment foreign correspondent banks was Aid benefit should be In 1999 MCC’s Financial reinforced, extending it to new highlighted, which enabled a Group’s compliance with its geographical areas, and taking reserve fund totalling 3,843 Basic Corporate Objectives has the total to more than 900. million pesetas to be set up for been as follows: the future. Mention should also Development. The activity of be made of the increasing Customer Satisfaction. During this Group increased significantly activity of the Company the year advances continued to be in 1999 with both assets under Medicine Service, due to the made in the continuous administration and bank increase in the number of improvement of quality, with ISO investment recording two-digit workers in the Group and the 9002 certification obtained for a growth. The considerable awareness among the co- number of activities, like Caja profitability obtained also helped operatives about the prevention Laboral’s telebanking service, to reinforce the soundness of the of occupational hazards and the Lagun Aro’s Company Medicine net worth of the institution, taking control of environmental Service and in the sale and Caja Laboral’s equity to pollution. management of car insurance. 125,453 million pesetas, a 13% increase and Lagun-Aro’s funds Juan María Otaegui In the banking area, customers to 333,303 million pesetas, a MCC Vice-president Chief Executive – Financial Group have been assigned to specific 16% increase. Geographical managers and products and expansion was concentrated services prepared for different mainly on the leading cities in the types of customers. Castilla-León region, where four Complementary sales channels, new branches were opened. like telephone banking and Finally, the increase of 2,074 in Internet banking (Caja Laboral the number of Lagun Aro NET), have been consolidated members stands out, as it was the and the number of branches largest increase in its history. opening in the afternoon increased. Worker Participation. In 1999 the opinion that members Profitability. The tightening of of this Group have of its Policy the gross earnings margins was and Strategy was assessed for offset by the increased volume of the first time. The knowledge

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CAJA LABORAL Sdad. Coop. de Crédito

aja Laboral is a credit institution set up by the C industrial co-operatives. From the start it has played a key role in the promotion, financing and business development of the co-operative movement, of which it has become the flagship, establishing the bases of what is today Mondragón Corporación Cooperativa.

1999 was a good year for Caja Laboral, in spite of a number of complications inherent in the Caja laboral, Elorrio branch. volatility of the financial markets and the historic minimum levels of interest rates, which put a lot of pressure on the gross earnings the institution’s capital central bank figures as well margin of the banking sector. adequacy ratio was 19.1%, as the net position with credit well in excess of the minimum institutions, fell by 15%, with Total assets on the balance sheet requirement of 8%, as well as a balance of 90,118 million accounted for 997,565 million the average for the sector. pesetas at the end of the pesetas at the end of 1999, year. which is an increase of 9.5% As far as lending business compared to 1998. was concerned, net bank In terms of the profitability investment increased by obtained in 1999, in spite of Customer assets under 19.5% over the year, taking the difficulties deriving from administration, including those the balance of this heading to the low interest rates in force administered off the balance 612,620 million pesetas. The during the year, the increase sheet, totalled 1,058,922 million most active type of loan is in business volume enabled pesetas at the end of the year, still the mortgage loan, with the gross earnings margin to with a notable increase over the an increase of 71,788 million be improved by 7%. This year of 12%. There was a pesetas. Mortgage loans now together with the fact that the change in the market trend, with account for 71% of all loans net commission on services a return to traditional savings to the private sector. was 4% higher than in 1998 schemes to the detriment of unit and that provisions made to trusts. Fixed term deposits as a Net investment of the the value of 3,431 million whole increased by 52%, while securities portfolio, consisting pesetas have been unit trusts and the other off- of fixed and variable income recuperated, means that balance sheet items fell by 12%. securities, as well as holdings profits before tax came to Equity continued to grow, in group companies, rose to 20,379 million pesetas, boosted by the high level of 192,028 million pesetas, a which was 10% higher than profitability obtained and the relative increase of 14%. in 1998. demanding policy of capitalisation of profits, taking For its part, investment in In this regard, it should be the final figure to 125,453 cash, banks and credit highlighted that the million pesetas. In accordance institutions, the balance of profitability achieved by with Bank of Spain regulations, which includes the cash and Caja Laboral on its average

11 FINANCIAL GROUP

total assets was 2.28% in company specialising in increase of 22% over the 1999, a “ratio” double the financial leasing, which has year and the doubtful debt average equivalent obtained belonged 100% to Caja ratio at 1.8%, an by Savings Banks. Laboral since 1996. improvement of 34% compared to the percentage Caja Laboral’s soundness is a In 1999, Aroleasing signed recorded in 1998, and bad reflection of this efficiency, as new contracts to the value of debt cover at 126%. recognised by “The Banker” 16,270 million pesetas, magazine published by the which represents an increase Financial Times Group, which of 23% over the 1998 figure. puts Caja Laboral among the Of all the investment made, one hundred most solvent 66% was channelled through banking institutions in the the branches of Caja Laboral. world, in 96th position. Loan investment at the end of Finally, a mention should be the year totalled 31,446 given to Aroleasing, a million pesetas, with an

Assets under Administrations Net bank Investment Equity In millions of pesetas In millions of pesetas In millions of pesetas In millions of euros In millions of euros In millions of euros 1,058,922 612,620 125,453 949,769 6,364 3,682 754 836,029 5,708 513,172 111,289 669 5,024 3,084 98,183 438,384 590 2,635

1997 1998 1999 1997 1998 1999 1997 1998 1999

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LAGUN-ARO the air and noise levels. Voluntary Social Welfare Institution Funds The activities of this department In millions of pesetas In millions of euros have been affected by the growth 333,303 2,003 in the number of members and he members of Lagun Aro 286,412 the concern of the co-operatives are members of co- 1,721 238,873 about the prevention of operatives, mainly 1,436 T occupational hazards and the forming part of Mondragón Corporación Cooperativa. It is control of environmental Lagun-Aro’s task to provide social pollution. welfare cover for these members and their families, at a similar In 1999, the following services level to the cover provided by the were carried out: 1997 1998 1999 state system. * Health checks: 2,289 medical At 31 December 1999, Lagun- examinations on possible new Aro had 22,665 members, in members and 28,432 analyses. The benefits for Retirement, 113 co-operatives. This figure * Industrial hygiene: 2,644 Widowhood and Invalidity, was an increase of 2,074 during assessments. which have to be guaranteed for * Industrial safety: 70 analyses. the year, the biggest in Lagun long periods of time and for a * Environment: 1,610 Aro’s history. 31% of the new large number of members, are assessments. members belonged to the new financed by reserves to limited duration or special quota guarantee the corresponding forms of membership. pensions and which accounted for funds totalling 333,303 As far as pro rata benefits are million pesetas at the end of concerned, these totalled 6,252 1999, once the returns on the million pesetas in 1999 and investment portfolio had been were mainly for: applied. * Sick Leave, 2,733 million pesetas (43.7% of the total). These funds enabled 5,923 * Health Care, 2,238 million million pesetas in pensions to be pesetas (35.8% of the total). paid out in 1999. At the end of the year, there were 5,207 Employment Aid should also be people receiving pensions. highlighted as it has fallen to 40 million pesetas, with a surplus of Lagun-Aro’s activities also include 1,339 million pesetas generated. a Company Medicine Service, This amount, added to the 2,504 which achieved AENOR million pesetas from 1998, gives certification to ISO 9002 in a positive balance of 3,843 1999 for the following activities: million pesetas on the balance sheet. * Preventive and company medicine. It should also be highlighted that * Clinical, toxicological and the Ministry of Health made a drinking water analyses. payment of 1,768 million pesetas * Ergonomics and safety at work. in compensation for collaboration * Industrial hygiene in the area of health in 1998. * Environmental measurements of

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Lagun-Aro, Mondragón.

SEGUROS LAGUN-ARO adapted to the requirements of Lagun Aro branches, the the New Regulations for the application of the EFQM self- sector, which came into force at assessment model and the steps 999 was a very good year the start of the year. Mention taken in a number of areas in for Seguros Lagun-Aro and should be made of the additional which the need for improvement 11 Seguros Lagun-Aro Vida, effort required regarding was detected. with efforts having been technical provisions. concentrated on risk selection, the improvement of commercial productivity in priority segments Other events worthy of mention, and on claims management. included in the current Strategic Plan, were as follows: Income obtained from insurance premiums and financial income * Commercial development, with totalled 19,800 million pesetas, car insurance added to the range for both companies, of which of products sold through the 13,435 million pesetas branches of Caja Laboral. corresponded to premiums charged. In general insurance, there was growth of 17.6%, * Investment in new information taking turnover to 8,107 million technologies, mainly in the life pesetas, with a total of 181,417 insurance company, aimed at policies now issued. starting up new unit linked products and overall business management. In Life Insurance, turnover totalled 5,328 million pesetas, with a * Total quality management in growth of 58% in priority terms of ISO-9002 assurance for products compared to 1998. the sale and management of car In 1999 the company also fully insurance taken out in Seguros

14 INDUSTRIAL GROUP

15 INDUSTRIAL GROUP

999 began with the threat division, due to the increase in of an international family income and the boom in 11 economic crisis. However, the building of homes, which this fear was dispelled as the have boosted the sales of year went on and the European domestic appliances and and Asian economies began to furniture, and Industrial recover. Equipment, where the high level of profitability of the In tune with this improvement coach bodywork business on the expectations, the stands out. indicators for MCC’s Industrial Group gradually improved over Internationalisation. In the year. The good spite of the weakness of the performance of domestic sales international economy during was complemented by the the first half of the year, recovery in exports in the Ecotècnia, wind farm. with the plausible exception of second half of the year, as the the United States, progress result of the more favourable continued to be made on the international climate and the by the Basque Foundation for strategic objective of gradual weakening of the euro, the Promotion of Quality internationalisation. The which increased the (Euskalit), awarded the Gold Q Industrial Group achieved competitiveness of our products prize to Irizar and the Silver Q international sales, exports plus compared with those from the to Copreci and Electronica, sales from production plants dollar zone. as these companies exceeded abroad, totalling 213,491 500 and 400 points, million pesetas. This figure The main achievements as far respectively, in the assessment. represents a 16% increase over as the Basic Corporate the figure recorded in 1998, Objectives are concerned were It should also be highlighted leading to an increase in the as follows: that, in order to optimise proportion of international customer service, the co- sales over total sales from Customer Satisfaction. In operatives operating in the 46.9% in 1998 to 47.6% in 1999 progress continued to be automotive sector have 1999. made with this objective, with continued setting up the following among the manufacturing plants close to At the end of 1999, the Industrial actions taken: improvement in where their customers are Group had 23 manufacturing quality, reduction in delivery located, specifically in Brazil, plants abroad. The most time, increasing customer Great Britain and the Czech important events in 1999 were loyalty and the redesign of Republic. the incorporation of the commercial processes. companies set up in Mercosur by Profitability. The positive Promoauto, 50% of which was As far as the quality of the performance of demand in acquired at the end of 1998, the products and processes of the 1999 as a whole resulted in a purchase by Fagor co-operatives are concerned, high use of the Group’s Electrodomesticos of a majority 71 co-operatives now have production capacity. This holding in the Polish domestic ISO 9000 certification and together with other factors like appliance manufacturer most of them are also going on low interest rates and internal Wrozamet, as well as the new to do an assessment based on cost control led to a 17% plants set up abroad by Maier the EFQM methodology. In this increase in profits over the (Great Britain), Batz (Brazil), regard, it is worth highlighting year, with profitability over Cikautxo (Czech Republic) and that the Department of Industry sales in the order of 6.4%. The Irizar (Mexico and an increase in of the Basque Government, divisions that performed best in the existing investment in Brazil). after an assessment carried out this regard were the Household

16 INDUSTRIAL GROUP

Development. The development of the Industrial Total Sales International Sales In millions of pesetas In millions of pesetas Group has been significant In millions of euros In millions of euros 448,132 213,491 over the last few years, with 2,693 391,461 1,283 turnover and equity having 2,353 183,752 343,962 1,104 doubled in five years. 2,067 156,037 Turnover in 1999 accounted 938 for 448,132 million pesetas, with an increase of 14.5% compared to 1998. The most dynamic divisions were Household Goods and

Engineering and Capital 1997 1998 1999 1997 1998 1999 Goods, which have benefited from the positive situation in terms of spending and investment, respectively. The Investment Workforce growth in the Construction In millions of pesetas In millions of euros division also stood out. This 21,913 was due to the incorporation 35,639 19,585 31,400 214 18,797 of Ecotècnia, a Catalonian co- 189 25,791 operative producing 155 equipment for the renewable energy sector.

The investments tackled by this Group in 1999 accounted for 35,639 million pesetas, which is 14% more than the 1997 1998 1999 1997 1998 1999 investment figures for 1998. Industrial employment also rose by 2,328 jobs taking the total workforce to 21,913 the objectives established for systems, with 48 co-operatives people. Three new co- the different levels of the involved. operatives joined MCC in organisation to be aligned 1999: Consonni, engaged in with the strategies of the An extensive survey was also the manufacture of electric Business Units. carried out to assess people heating elements, Domusa satisfaction, and a boost was Calefacción, a manufacturer of Other basic aspects tackled in given to the policy of domestic central heating 1999 were the implementation increasing the number of co- boilers and Ecotècnia, of the Management Develop- operative members compared mentioned above. ment model –as a tool for to the total workforce. This led improving the knowledge, to increase of 1,582 in the Worker Participation. In capabilities and qualities of number of members compared order to increase participation management teams-, further to 1998. in management, a method for work in the area of internal the Deployment of Objectives communication, the prevention has been developed in of occupational hazards, with collaboration with the the involvement of 64 co- University of Deusto, operatives, and the Ibermatica and LKS implementation of Consultores. This will enable environmental management

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AUTOMOTIVE

The overall turnover of the Division increased T slightly in comparison with 1998 and international sales rose by 11%, in a year characterised precisely by the boost given to internationalisation.

Among the actions taken, the setting up of the company “Promoauto Desarrollo de Automoción S.A.”, to co- ordinate and promote activities in Mercosur, stands out. The first of the projects to be Fagor Ederlan. brought to fruition was Batz do Brasil, which started the production of jacks, pedal units significant investments to the capacity and thereby confirming and brake levers in the town of value of 3,728 million pesetas the consolidation of a business Taubaté, close to Sao Paulo. to extend its aluminium die- project launched in 1998. casting and machining plants Finally, Mapsa continued with In Europe, Maier began work by 50%. These have been its ambitious investment plan on the construction of a factory equipped with high quality, which will be concluded in in Lichfield, near Birmingham, precision machinery, placing 2000 and account for 3,000 with an investment of 2,500 the company at the forefront of million pesetas. It will increase million pesetas. Production is this sector in Europe, in the company’s production planned to start in the second technological terms. The capacity to two million wheel half of 2000. The plant will company also built a plant in rims. manufacture external Borja, to produce front thermoplastic car parts for car suspension columns for General José María Aldekoa makers in the United Kingdom Motors in Figueruelas, in its MCC Vice-president and north of France. The main capacity as a global supplier of Chief Executive - Automotive customer will be Nissan, as safety parts for the Corsa 2000 well as Honda, Toyota and the project, with supplies PSA group. beginning in July.

In millions of pesetas Cikautxo set up a production Its subsidiary FIT Automoción, in In millions of euros plant in the north of the Czech which Fagor Ederlan has a 33% 1998 1999 Republic to produce thermal equity holding, together with Sales 81,055 83,250 rubber parts, with an MCC Inversiones (33%) and the 487 500 investment of 400 million German company Continental Intern. sales 48,079 53,301 pesetas. Its aim is to supply the Teves (34%), had a very 289 320 German automotive and satisfactory year with 51% domestic appliance markets increases in the sale of brake COMPANIES: and facilitate the introduction systems for Volkswagen in Automódulos, Batz do Brasil, Batz Sistemas, Cikautxo, Cikautxo Cz, Fagor Ederlan, Fagor of its products into Eastern Germany. FIT Automoción will Ederlan Borja, Ferroplast, Fit Automoción, European countries. invest 1,500 million pesetas FPK, Galdan, Luzuriaga Tafalla, Luzuriaga over the three-year period 1999- Usurbil, Maier, Maier Navarra, Mapsa and Fagor Ederlan carried out 2001, doubling its production Promoauto.

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COMPONENTS In Electronics, Fagor Electrónica obtained QS-9000 certifica- tion, which is very important in The turnover of this the automotive industry and Division increased by won the “Prize for Continuous T 12% and its international Improvement” in the Basque sales in a similar proportion. Just Country. as in 1998, the investments of the Division played a strong role, In R&D, the company made accounting for 6,168 million significant advances in the pesetas and were earmarked for development of a electronification an increase in the capacities of project for domestic and home- the different lines of business, an comfort appliances, in the increase in productivity with regulation, control and safety greater automation and the functions, in collaboration with development of Orkli. various Universities and Research internationalisation. Centres.

In the R&D area, a carbon on the development of electronic Also in the field of R&D, the monoxide and methane sensor systems for induction cooking, development, as part of the Intek based on sensors-semiconductors using advanced control Programme, of cable TV head-end and fuzzy logic was developed. algorithms. systems, designed for interactive A project was also launched In the field of quality, mention digital TV services, should be within the framework of the should be made of Copreci highlighted. 5th IST (Information Societies being awarded the Silver Q Technology) programme, aimed prize after obtaining more José Luis Olasolo at developing intelligent chemical MCC Vice-president than 450 points in the EFQM Chief Executive - Components sensors for gas manufactured assessment carried out by the with low cost CMOS technology, Basque Foundation for Quality with integrated electronics and Assessors’ Club. sensitive hybrid layers. In the area of Home Comfort, In White Goods, Copreci the inauguration of Orkli’s new In millions of pesetas In millions of euros set up a joint venture with the installations, coinciding with the US company Burner Systems company’s 25th anniversary, 1998 1999 International (BSI), to 2 stands out. They occupy 10,000 m Sales 46,222 52,141 278 313 manufacture subunits for the and are engaged in the cooking appliance sector, for the production of ambient Intern. sales 29,024 32,825 174 197 UStemperature regulation and market. In the Mexican plant in control valves for domestic Guadalajara, there was central heating. investment to enable washing COMPANIES: machine components to be built In R&D, an independent supply together with cooking appliance Consonni, Copreci, Copreci México, Eika, system using photovoltaic Embega, Fagor Electrónica, Matz-Erreka, components, thereby converters was developed for Orkli, Tajo and Zerco. consolidating the activity of this gas domestic appliances and, important factory. as part of the Eureka-Eurimus Programme, work was carried In the area of R&D, an electronic out on a microsystem to energy control based on optical guarantee efficient, low-emission systems was developed for level combustion in gas boilers. application in domestic appliances. Work also continued

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CONSTRUCTION logistics involved in the CERN Kw wind-powered generator and laboratory particle accelerator in the signing of a technology Geneva. transfer agreement with the n line with the dynamic Japanese company Hitachi nature of the previous year, In urban buildings, mention Zosen stand out. the sales of this Division I should be made of the increased by 26%, a figure that includes the turnover of company’s participation in the In the Handling sector, Rochman the Catalonian co-operative second phase of the Bilbao metro inaugurated its new plant for Ecotècnia, which joined MCC at and the building of the structural packaging machines and the beginning of the year. dome for the “Grantecan” Biurraerna negotiated an telescope on the Canary Islands, agreement with Hyundai for the In Lifts and Elevators, Orona the biggest and most advanced exclusive distribution in Spain of increased its sales by 24%, with in the world. The lifting bridge in public works machinery an excellent performance and the the port of Barcelona, which will manufactured by the Korean consolidation of a lot of be the biggest in Europe and the multinational. investment in the industrial area. 500-tonne rotating bridge designed by Calatrava in Buenos In Construction Work and On the domestic scene, important Aires also stand out. Materials, Lana increased its projects were those completed at sales by 26% and launched an La Bretxa market in San Orona’s Spatial Structures ambitious investment plan in Sebastian, the Son Moix stadium Division built a number of sports excess of 2,000 million pesetas in Palma in Majorca and La centres in Spain, as well as the for the period 1999-2002, Galera wharf in Algeciras. On roof of the Science Museum in aimed at substantially increasing the international stage, Orona is Alcobendas. At the international production capacity of three-ply currently exporting to more than level, the company built the boards for construction, furniture 40 countries, with a strong pavilion inside the Millennium manufacture and decoration. The increase forecast for 2000. Dome in London, the Inezgane target is to increase turnover from sports centre in Morocco and the 2,400 million pesetas to 4,800 In Structures and Handling, roof of Loughborough University million, concentrating on foreign Urssa built the paper factories at in the United Kingdom. markets. Condat in France, Zicuñaga in Jesús Maiztegui Hernani (Guipúzcoa) and Saica- A special mention should be MCC Vice-president 3 in Burgo del Ebro (Saragossa). given to Ecotècnia’s first year as Chief Executive - Construction Important projects were also a member of MCC, in which the In millions of pesetas carried out in the iron and steel company achieved a turnover of In millions of euros industry, with the extension to the 6,310 million pesetas and won 1998 1999 Sidenor factory in Basauri, the numerous orders that will boost Sales 33,416 41,971 new plant in Vitoria and the one its growth enormously. This will 201 252 for the furnace for Aristrain in be helped by the creation a Intern. sales 6,632 5,631 40 34 Olaberría. company to promote wind farms in which bodies from the In industrial buildings, the Corporation will have a holding, COMPANIES: as well as the construction of a following orders stand out: the • Lifting systems: metal structure for the new new assembly plant in Buñuel Orona. Mercedes-Benz factory in Vitoria, (Navarra), which will provide • Structures and Handling: Biurrarena, Ecotècnia, Orona, Rochman to the value of 3,000 million work for 40 people. In and Urssa. pesetas and the structure of a technological terms, the • Construction Work and Materials: number of buildings for the development in house of a 1,200 Covimar, Etorki, Lana and Vicon.

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INDUSTRIAL EQUIPMENT

ontinuing the excellent performance of recent C years, 1999 was an exceptional year, in which the investments made abroad started to bear fruit, with more than 50% of turnover coming from international sales, which were 21% higher than in 1998.

Technology and development continued to be fomented from an overall point of view, based on a high level of profitability and investments over sales, with . figures of more than 10% maintained for both ratios. company continued to perform focus, by increasing their In Leisure and Sport, strongly on the international profitability and competitiveness. international expansion was stage, which accounted for 66% Osatu and Oiarso revitalised intensified, with the businesses in of total sales. their presence abroad, on the this area achieving solid basis of the development of positions. Dikar-Wingroup The growth and profitability of products of their own and extended its international Ederfil should also be increased sales activity. structure by taking holdings in a highlighted. This company number of companies in China implemented an automatic Iñaki Otaño production control system and an MCC Vice-president and setting up a sales company Chief Executive - Industrial Equipment in France. Eredu confirmed the occupational hazard consolidation of Enea with an management system. Urola increase in sales, which have consolidated its machinery activity, concentrating its efforts tripled over the last three years In millions of pesetas and the building of a plant on product development, In millions of euros specifically for this activity. 1998 1999 Orbea strengthened its Industrial Services also had a Sales 47,864 54,128 leadership in the Spanish market good year, with continued 288 325 and continued its penetration into expansion of its businesses and Intern. salec. 22,533 27,365 European markets. the culmination of the SENA 135 164 project in Colombia on the part Components and Technical of Alecop. Equipment had another COMPANIES: excellent year, based on the Alkargo continued to grow, with • Leisure and Sport: Dikar, Eredu, Orbea, Shanghai Dikar, thrust of Irizar, with a 29% a 33% increase in sales and the Wingroup and Wingroup Amazonia. increase in turnover and 47% extension of its range of • Technical Components and products. Coinalde strengthened Equipment: increase in international sales. Ederfil, Hertell, Irizar, Irizar Brasil, its international expansion and its Irizar Maghreb, Irizar México, Irizar capped its spectacular production capacity with the Tianjin Irizar Coach and Urola. construction of a new plant. The • Industrial Services: performance by obtaining the Alecop, Alkargo, Coinalde, Gold Q prize in the EFQM printing companies Elkar and Danona Litografía, Elkar, Oiarso, Osatu, assessment and with the start up Danona made advances in Prodeso and Rotok. of a new plant in Mexico. The establishing a common business

21 INDUSTRIAL GROUP

HOUSEHOLD GOODS to grow and consolidate its position in the office furniture range, with a 22% increase in his Division had a very sales abroad. Danona did not positive year, with perform as well as in 1998, due T excellent productivity to a fall in its exports which, levels and a 21.9% increase in however, were still high, turnover and a 19.4% increase accounting for 52% of total sales, in international sales, including and, once again confirming the production in plants abroad. company’s leadership in terms of exports. In Domestic Appliances, Fagor had an excellent year, with In Commercial Equipment, a 20% increase in sales. In the the sales of the subgroup again domestic market, the company’s recorded strong growth of 25%. Fagor Domestic Appliances. Kide achieved leadership in the growth was 12% above the Spanish market in the sale of market average, which was insulation panels, with a 33% 7.3%, thereby consolidating its increase in sales. leadership in the sector with a In Argentina, in spite of the market share of almost 24%, economic crisis, McLean again Fagor Industrial had an excellent according to data provided by increased its market share, year. The company extended its the Nielsen consultancy with 22% in fridges and 13% in traditional cooker and company. front-loading washing machines, dishwasher manufacturing lines a segment in which it is the with new washing machine and In the international sphere, it was market leader. industrial refrigeration lines in its very dynamic year, with a 21.2% plant in Lucena. Export sales rose increase in foreign sales and the The alliance with the German by 15%. adoption of important strategic company Vaillant continued to decisions. Among these, the work well by means of the Jesús Catania acquisition of 76% of the Polish Geyser-Gastech joint venture in MCC Vice-president Chief Executive - Household Goods cooker manufacturer Wrozamet, Bergara, which has an installed with its headquarters in capacity of 800,000 water Wroclaw, stands out. heaters.

Wrozamet achieved a turnover Fagor also continued with its of 12,775 million pesetas and, in high level of investment, with

addition to being the leading 3,785 million pesetas earmarked In millions of pesetas cooker manufacturer in Poland for its plants in the Basque In millions of euros with a 48.5% share, the Country, in addition to the 1997 1998 company has a growing 5,200 million pesetas it cost to Sales 120,515 146,901 presence in Germany, Czech acquire Wrozamet, together with 724 883 Republic, Hungary and the Baltic MCC Inversiones. In terms of Intern. sales 46,062 54,994 states. investment, the inauguration of 277 330 the refurbished refrigerator plant In Morocco, Fagor consolidated in Mondragón should be COMPANIES: its position of joint leadership, highlighted. This plant now • Domestic Appliances: Domusa, Edesa, Extra Electromenager, with a 22% penetration, houses all refrigerator Fagor Electrodomésticos, Geyser Gastech, successfully producing fridges, manufacturing and has a Mc Lean and Wrozamet. gas water heaters and washing production capacity of 800,000 • Furniture: machines at its plant in units a year. Coinma and Danona. • Comercial Equipment: Mohammedia. Fagor Industrial, Fagofri and Kide. In Furniture, Coinma continued

22 INDUSTRIAL GROUP

ENGINEERING AND CAPITAL GOODS An outstanding characteristic of this Subgroup lay in the continual efforts made to promote new here were two quite companies and activities, different side to the especially in the TT performance of this Telecommunications and Division in 1999: on the one Information Systems sector, which hand, the order book levels led to annual growth rates in previously achieved led to a 20% excess of 50%. increase in turnover, with historic sales levels totalling 42,000 However, the improvement in million pesetas. income means a significant increase in the number of highly Fagor Arrasate. At the same time, demand in the skilled jobs, with profitability also machinery and industrial performing very well. equipment sector fell, reversing technical and management staff. José Ramón Goikoetxea the upward trend of previous years and affecting the forecasts This high level of activity led to MCC Vice-president made for the Forming Machinery excellent profitability levels, in Chief Executive - Engineering and and Automation and Control addition to improvements in Capital Goods subgroups. quality indicators and delivery times in an increasingly In Automation and Control, demanding global context. turnover was balanced in spite of the recession in the sector, which The list of companies, both in had a greater effect in USA and terms of new orders and orders Canada. The position was supplied is ample and qualified. different in the European Union In the automotive sector it and there was a strong recovery includes: BMW, Daimler- in South-east Asia. Chrysler, Ford/Volvo, Renault, Benteler, Gonvarri, Magna, In millions of pesetas In millions of euros Technological development was Tower and Valeo. In the domestic intense and aimed at the appliance sector it includes: 1998 1999 completion of important Sales 35,927 42,246 Electrolux, Fagor, General 216 254 numerical control and display Electric/Mabe, Whirlpool and Intern. sales 17,197 23,730 projects, with management Orkli. Finally, in the iron and 103 143 based on organisation by steel sector, mention should be businesses. made of Thyssen and Acerinox. COMPANIES: • Automation and Control: In Forming Machinery, the Engineering and Consul- Fagor Automation. year was marked by project tancy also had a busy year in • Engineering and Consultancy: Diara, Enyca, LKS Consultoría, management, which exceeded terms of project management, LKS Ingeniería, LKS CDEE, LKS Intelcom, the 1998 volume by 28%, with with an average increase of 18% MSI, I3S, Ondoan and SEI. peaks of up to 50% in some compared to 1998, with increa- • Forming Machinery: Aurrenak, Batz Troquelería, companies and businesses, ses of up to 40% in some Fagor Arrasate, P.I. Proin, Fagor Sistemas, Cima and Ona-Pres. requiring a significant increase in businesses.

23 INDUSTRIAL GROUP

MACHINE TOOLS for the multinational’s Energy Generation Division plants in USA and France. he year was Danobat also has top level characterised by a 4% customers in the aeronautical increase in sales, a 10% T sector like: American Airlines, increase in exports and a moderate level of profitability. Boeing, British Airways, Delta, Less satisfactory were the order Sabena, Sikorsky Helicopters, books for the Division as a Iberia, Swissair, United Airlines, whole, which were at 65% of the Bendix, BNB, the Japanese figure for 1998, meaning that company IHI as well as the next year will be more aforementioned General Electric complicated. and Snecma. Danobat. In Machine Tools, the 12% In Woodwork Machinery, reduction in orders won was Tooling and Fixtures, sales quite a lot lower than the 22% were similar to the 1998, in a average recorded by the sector GM/Opel and Ford/Volvo. rather modest year, although Latz in Spain. However, the order In this context, mention should be and Zubiola improved their books only reached 62% of the made of the delivery of a number positions in their sector and 1998 level, although there was a of lines to the Iranian company ended the year with figures better certain amount of recovery in the Khodro, for the automatic than those forecast. last quarter of the year. production of two key engine parts: the block and cylinder Antonio Echeverría head. The complete order was MCC Vice-president Turnover increased by 5% and Chief Executive - Machine Tools worth more than 4,000 million exports by 13%, with Soraluce pesetas. standing out as the leading exporter in the world of milling In the aeronautics sector, new centres to Germany, a country to orders were won for grinding which it sends 41% of its machines for grinding turbine production. As far as foreign blades from the French company orders are concerned, Germany Snecma. This company ordered was once again at the top of the three machines to the value of ranking, accounting for 51% of 300 million pesetas. General the total together with France and In millions of pesetas Electric also ordered one for its In millions of euros Italy, followed by China. Italy plant in Wales, in addition to appeared for the first time in the 1998 1999 those already supplied for its list of the main countries that Sales 24,944 25,845 plants in USA and Egypt, and 150 155 purchase products from this another for Delta Airlines. Intern. sales 14,225 15,645 Division. 85 94 An important order was In the automotive sector, it should negotiated with General Electric, COMPANIES: be pointed out that the Danobat which will be confirmed in the • Cutting Machine Tools: Danobat, D+S Sistemas, Group has the leading product first Estarta Rectificadora, Goiti, Lealde and for crank shaft machining, which quarter of 2000. It will be for the Soraluce. has been sold to customers as • Woodwork Machinery, delivery of 15 machines to the Tooling and Fixtures: representative as Volkswagen, overall value of 650 million Doiki, Egurko, Latz, Ortza and Zubiola. Renault, Krupp, PSA Group, pesetas, for machining parts

24 DISTRIBUTION GROUP

25 DISTRIBUTION GROUP

Eroski, Elorrio headquarters.

n 1999 the positive perfor- and culture, etc. vigorous and the Distribution mance of consumer spen- Group achieved an excellent II ding meant that the retail The cold meats and fruit sections increase in sales of 20%, which sector had a satisfactory year, have obtained ISO 9002 represents a gain in market certification and the ground has which in the case of MCC’s Dis- share to the detriment of other been prepared for certification competitors. The composition of tribution Group enabled the for the fish section in 2000. the Group’s turnover has also quantitative targets to be met and The Natur meat product range improved, with more growth the Basic Objectives to be tac- was also presented. This range proportionally in fresh produce kled with success. provides full traceability of the and non-food items, which give product, with identification of the higher margins. This has led a Customer Satisfaction. In this source of the items offered to 30% increase in profits. area work has been carried out customers, and completely on the constant adaptation of guarantees quality. Internationalisation. The the stores, with an extensive Distribution Group operates range of new products and The Travel Agency extended its mainly in Spain. However, it is services that consumers can take offer in the business services also present in France, through its advantage of in the same segment, with the start up of a subsidiary Sofides, which has physical space that they do their “24 hour service” aimed at 3 hypermarkets and a chain of normal shopping. Some of these guaranteeing service for new services are as follows: in- professionals in the sector. 19 supermarkets. store bakery, newspapers and magazines, home shopping, Profitability. In 1999 The Group is also a member of telephony, jewellery, sale of art consumer spending was quite the Intergroup non-food

26 DISTRIBUTION GROUP purchasing group, located in Denmark and which has offices An important aspect during the Total Sales In millions of pesetas year was the implementation In millions of euros in Hong-Kong. 595,761 of a complete environmental 3,581 498,299 Development. The management system covering all 2,995 382,744 concentration that the retail processes, from the use of raw 2,300 business is undergoing means materials to the treatment of that companies must acquire waste. This has led to the first sufficient size to be able to environmental certification of a compete in a sector in which hypermarket in Spain. volume greatly determines competitiveness. Constan Dacosta MCC Vice-president 1997 1998 1999 Chief Executive - Distribution Group In this regard, in 1999 MCC’s Distribution Group has consolidated its alliance, which came into force last year, with its partners, to run and develop supermarkets together. Moreover, Investment during the year 121 new In millions of pesetas In millions of euros stores were opened together 46,439 with 17 travel agency branches. 279 The Distac, Disbor and Aundia 36,120 33,079 217 chains of stores were also taken 199 over.

Investment was very high, with material and financial investment to the value of 46,439 million pesetas, 29% more than in 1997 1998 1999 1998.

Worker Participation. The policy of this Group is that, like co-operative members, the workers in its subsidiaries Workforce should be worker-owners. By the end of last year, 90% of Erosmer 22,324 Ibérica’s permanent workers 20,182 were members of this joint business project. 13,291

The total workforce at the end of the year came to 22,324 people, with 2,142 new jobs created during the year. 12,267 new jobs have now been created over 1997 1998 1999 the last five years.

27 DISTRIBUTION GROUP

EROSKI GROUP

n 1999 the Eroski Group’s alliance with its partners II Vegonsa, Mercat and Unide for the running and development of supermarkets was definitively consolidated, with the unification of the brand image under the Consum name and harmonisation of management and commercial policy in all the stores.

Constant adaptation continued to the Group’s main response to the demands of competitiveness and customer requirements, Numerous Eroski, Baracaldo. innovations were made in the different store formats. In the Eroski hypermarkets, the design of the sales outlet. The range of textiles characterised by their excellent Consumer own-brand products, section was changed, a quality and high level of customer highly regarded by customers, jewellery section was set up, a acceptance. new type of wine department was extended, with new items Consumers, who are a priority created and art and travel and innovations including in the work of the Group, were also offered inside the the Consumer Natur range. benefited from a wide range store. The new Consumer Card was of educational activities in also given a boost, unifying which 282,000 people In the Maxi hypermarkets the under the same brand two participated. Special mention domestic appliance section was of the Group’s main marketing should be made of the work elements: the charge card and refurbished, improving the use of the Consumer Committees own brand products. Consumer of space and extending the and the five Consumer Schools, is today the leading charge card range on show. The fish and the interactive exhibitions, bakery sections were renewed in the mass-market product aimed at encouraging healthy and there were improvements in sector. habits and the organisation of the general ambience of the store the National Housewives and in customer information. Collaboration with suppliers Congress held in San Sebastian, underwent new advances in In the CONSUM supermarkets, attended by 600 members of qualitative terms, especially specialisation in fresh produce CEACCU. By the end of the year, with Spanish farmers, with whom received a boost and the use the Group had 418,000 agreements were reached for of surveys among customers consumer members. the distribution of chicken, pork, was extended. A fresh produce section was also beef, potatoes, etc. in a year of The Consumer magazine, with a added to Charter self-service bad news for the sector. circulation of 300,000 copies stores. The franchise outlets However, more than 1,000 small a month, continues to be a were equipped with a new producers have found in the required source of reference computer system, enabling them Eroski hypermarkets’ “Regional for consumers. In the publishing to control the products available Products Shop” the outlet for their field, mention should also be and improve management at the local farmhouse products, made of two guides published:

28 DISTRIBUTION GROUP

“Santiago from Roncesvalles” was the first hypermarket to do and “Almost everything about so. Several other stores are now In this context, training continued 100 NGOs”. also going through the to play a key role. 1.5% of In the environmental area, certification process. working time was dedicated implementation of the Clean This participation of the workers to training, which in absolute Points in the hypermarkets for in the ownership, management terms was 308,089 hours, recycling of materials was and profits continues to be a 7% more than in 1998. started, an energy cogeneration powerful way of involving the centre was set up at Quart workforce in the company and is (Valencia), the use of reusable something that has a direct effect containers became widespread on service quality and customer in the fruit and vegetable sections satisfaction. This participation is and the Group participated in a put into effect by the traditional number of Environmental channels available to the Eroski Programmes promoted by the and Consum co-operatives and Government. It should also be the activity of Gespa, which is mentioned that the Eroski the company or general hypermarket in Pamplona partnership that enables the obtained ISO 14.001 workers of Erosmer Ibérica to environmental certification and take a holding in their company.

29 DISTRIBUTION GROUP

new 20,000 m2 greenhouse and the construction of a sorting, packing and conservation warehouse, will help to improve processed products. In the qualitative sphere, audits were successfully carried out for maintaining ISO 9002 Quality Assurance certification for compound feeds and the central kitchens of the catering activity. Likewise, the increasing acceptance of the complete service offered to the healthcare sector should be underlined. This has been boosted by the increase in the number of centres using the service and ISO certification for the food service in several local Behi-Alde. hospitals.

ERKOP of the company engaged in the

he year was marked by the high level of production and sale of rabbits T growth of all the businesses, should be highlighted, in what with an overall increase of 28% was its first full year of business compared to 1998. The life. consolidation of the catering activity in the Levant region and In the horticultural area, a three-year the takeover of the Jangarria S.L. expansion plan was begun, with catering company in Navarra one of the most important stand out. The performance and investments in the sector in the profitability Basque Country. The installation of a

30 RESEARCH, TRAINING AND EDUCATION

31 RESEARCH, TRAINING AND EDUCATION

Ikerlan, Mondragón.

IKERLAN signed with the Cidetec product development covering Foundation in San Sebastian, for the complete cycle, from the research in the field of polymer original design to the production n 1999, Ikerlan’s 25th membrane fuel cells. A co- of an industrial prototype and, anniversary, total income operation project was also if appropriate, preliminary runs. I accounted for 1,650 million initiated with the Lawrence 149 researchers and technicians, pesetas, of which 399 million Berkely National Laboratory in in addition to 39 scholarship pesetas corresponded to generic the United States, to develop holders, work in its two centres in projects funded by the Basque metal oxide fuel cells. Mondragón (Mechatronics) and Government for the acquisition of Miñano (Energy). new technological knowledge Ikerlan also participated actively and the remaining 1,251 million in the drawing up of the Spanish pesetas to contracted projects. Government’s National Plan for Scientific Research, Development In the Microsystems activity, and Technological Innovation the initial research team was and in establishing MCC’s set up and co-operation with Science and Technology Plan. other centres and bodies The centre is also taking part in was strengthened, with the the European Union’s V R&D collaboration with the Provincial Framework Programme, with Council of Gipuzkoa in the three new projects having been preparation of a plan of action in approved. microtechnologies standing out. In the area of energy, a In its 25 years of life, Ikerlan has collaboration agreement was acquired a high capacity for

32 RESEARCH, TRAINING AND EDUCATION

IDEKO

n 1999, Ideko boosted integration with its Machine I Tool customers to make product development and innovation more dynamic. An overall approach was established covering: initial watchdog tasks, both in terms of technological references and the leading competition in the world; design and calculation tasks; validation and testing of new prototypes, including experimentation with new machining processes.

This activity has been carried out with joint working teams, made up of Ideko researchers and company personnel, with number of new clients and product increasing collaboration with families. The increase in the number European research centres and of Japanese and German customers final customers in the automotive, MAIER TECHNOLOGY is worthy of special mention. aeronautics and capital goods CENTRE (MTC) Income for the year totalled sectors. 749 million pesetas, with a M workforce of 107 people, mainly Work also continued on applied TC is a Technological made up of senior engineers and research projects, with nine Centre specialising in technicians. For the year 2000, international projects in M the research and partnership with centres from development of heat-formed the prospects for MTC continue to several other countries. Three plastic parts and units for the be good, bearing in mind the newautomotive, domestic appliance dynamic performance of the projects led by Ideko were also and consumer electronics sectors. Maier Group. It is hoped that the approved as part of the workforce will be increased by a V European Union Framework It works on the basis of concurent further 10 people. Programme. engineering in close collabortion with its clients. Its activities include The centre is also strongly design processes, simulation, committed to Internet styling, manufacture of injection technologies, which are going moulds, industrialisation of parts to facilitate relations between and the researching of new Ideko’s project teams and technologies applicable to its customers and suppliers. Ideko’s total income came to 558 work. million pesetas. 64% corresponded to projects for In 1999 and in line with the companies and the rest to trend of the previous year, medium- and long-term research there was another quantitative projects. leap forward, both in the number of projects awarded and the

33 RESEARCH, TRAINING AND EDUCATION

MU is open to the most advanced universal thought and co-operation and exchange of knowledge with centres, people and bodies from all over the world.

The new design also involves establishing a new management model and, in organisational terms, the strategic centralisation of the rector’s office and joint bodies, which, without detriment to the autonomy of the Centres making up Mondragón Unibertsitatea, will provide MU with more dynamic and complete organisation. Eskola Politeknikoa, Mondragón.

MONDRAGON Unibertsitatea can be taken in the UNIBERTSITATEA Basque language.

n this second academic year In 1998-99, MU had a total of (1998-99) as a university, 2,600 students and a workforce I Mondragón Unibertsitatea of 306, with a budget totalling (MU) has continued to consoli- 2,590 million pesetas and date the courses it offers with investment of 283 million pesetas. a Degree in Business Administration and Management On the qualitative side, and second level studies in Mondragon Unibertsitatea has Industrial Engineering and drawn up a Strategic Plan for Computer Engineering. the next eight years, involving profound changes in the concept Likewise, it continued to increase of the university itself, in its the number of Masters degrees management model and in its on offer with a new Masters in relationship with society and the Prevention of Occupational other bodies operating in the Hazards and the preparation of field of knowledge. another two for academic year 1999-2000: Masters in Business This new concept of university Project Management and implies that, in addition to Masters in Telecommunications meeting personal requirements, Systems. A boost was also given it must also take into account to third level courses. The level social requirements, by applying of use of the Basque language the technological revolution of in the University’s courses the 21st century to the should also be highlighted. education process. Moreover, More than 60% of the academic taking its roots in Basque culture credits available at Mondragón and society as a starting point,

34 RESEARCH, TRAINING AND EDUCATION

CIM and organisations interested, (Centro de Idiomas Mondragón) who agreed to participate in their funding with an overall he academic year 1998- contribution of 1,000 million 99 saw a significant pesetas. T increase in the number of students, with a total of 2,100 On the academic side, compared to 1,580 in 1998. significant steps were taken to It was also a good year on the incorporate Lea-Artibai in economic side, with a 25% Mondragón Unibertsitatea, as increase in turnover. well as to create the Azaro Foundation, to promote new A new centre managed by CIM business projects. was opened in Vitoria under the bai&by tradename, in which more than 300 students are studying English and Basque using this modern, customised and Germany, as part of the multimedia system. The decision Heziketan programme, was also taken to open a similar promoted by Confebask. It also centre in San Sebastián, which is participated with Alecop in a now in full operation. collaboration project in Colombia, by sending four For the first time, CIM was lecturers who did consulting also able to offer its students work and provided and those of Mondragón technological training for Unibertsitatea, the chance of lecturers in centres located in the sitting the University of Cambridge most depressed areas of English exams at CIM’s premises. Bogotá. This possibility was well received by students. In the area of Total Quality, self- assessment was carried out by applying the EFQM model.

LEA-ARTIBAI POLITEKNIKA IKASTEGIA TXORIERRI I In academic year 1998-99, 859 students studied uring the academic I secondary level, took year 1998-99 Txorierri part in Training Cycles or D had 470 students studied Polymer Engineering. within the state system. 4,480 In Occupational and In-Service hours of training were given in Training, more than 11,000 36 different courses, in the hours were given in different sphere of occupational and in- courses, to 500 students. service training, with 446 people attending. As part of “Agenda 2000- 2006”, 30 technological and Several students from the centre business development projects did ten weeks of practical were identified. These were training in companies in Austria well received by the institutions

35 RESEARCH, TRAINING AND EDUCATION

operative experience: close to 1,000 people from different countries came to Otalora to learn about the singularities of the Mondragón co-operative movement in situ.

As for the activities of the Sociological Studies unit, the EFQM satisfaction assessment tool continued to be applied in the co-operatives. It has now been applied to 90% of MCC personnel. From the comparative analysis, compared to last year, there was an improvement in the overall level of job satisfaction.

OTALORA

n 1999, in the Management In the field of Co-operative Training area, a new Training, two “Ikas” courses I Masters course in Company covering Co-operative Business management was started with Management were organised, the academic support of a Social Body Development Mondragón Unibertsitatea and System “Ordezkari XXI” for the participation of 19 students. Governing Councils was An “Innovative Management designed and nine courses for Course” was also organised Governing Council members, for managers, consisting of 5 four for Social Council members seminars lasting 32 hours each and another four for new dealing with Innovative Tools members were held. for Business Management and attended by 86 people. In Internal Co-operative Communication, in addition to the monthly publication of the Two higher level Company T.U. Lankide magazine, two management courses were also new editions of the Internal organised for managers in the Communications Forum were Distribution and Business Service held, in which the experiences of sectors, with the participation Lagun-Aro and Urssa were of 32 people. The Management explained. Development System was also applied to 50 managers, in In terms of Co-operative accordance with the Corporate dissemination, work continued Management Model. on disseminating our co-

36 FINANCIAL STATEMENTS AND TRADING ACCOUNT ORGANISATIONAL STRUCTURE COMPANY AND MANAGEMENT BODIES

37 MCC Financial Statements and Trading Account as at 31-12-99

his part of the Annual Report offers an overall Balance Sheets for the last two years, as well as view of Mondragón Corporación the composition of Value Added generated overall T Cooperativa, by presenting the Corporation’s within the Corporation. financial statements and trading account at the end of 1999. Likewise, a comparison of these figures To obtain these integrated statements, balances with those for the previous year shows year-on-year reflecting operations between companies have been developments. offset, and internal economic movements have been removed, in order to delimit the actual situation of MCC The information given refers to the integrated as far as its outward appearance is concerned.

Balance Sheet Balance Sheet of Mondragón Corporación Cooperativa

(After Distribution of Net Surplus) (millions of pesetas)

31.12.98 31.12.99 Annual Variation HEADING Amount % distr. Amount % distr. Amount % distr.

ASSETS Fixed 336,421 17.7 380,324 18.9 43,903 13.1 Current 1,564,980 82.3 1,630,690 81.1 65,710 4.2 TOTAL ASSETS 1,901,401 100.0 2,011,014 100.0 109,613 5.8

LIABILITIES Equity 288,220 15.2 334,232 16.6 46,012 16.0 Lagun Aro’s Funds 184,844 9.7 218,217 10.9 33,373 18.1 External Partners 36,809 1.9 42,835 2.1 6,026 16.4 Long term creditors 172,484 9.1 275,338 13.7 102,854 59.6 Short term creditors 1,219,044 64.1 1,140,392 56.7 (78,652) (6.5) TOTAL LIABILITIES 1,901,401 100.0 2,011,014 100.0 109,613 5.8

BALANCE SHEET TOTAL (In M Euros) 11,428 100.0 12,087 100.0 659 5.8

MCC’s Balance Sheet at 31.12.99 showed a total Cooperativa as at 31.12.99 are detailed below: volume of assets under administration of close to two billion pesetas, an increase of 109,613 million pesetas over the year, which is 5.8% in percentage terms. Fixed Assets At the end of 1999, MCC’s fixed assets totalled Balance sheet growth was rather moderate 380,324 million pesetas, having increased by compared to the previous year, due to the 43,903 million pesetas (13.1%) during the year. slowdown recorded by the Financial Group, whose assets remained at practically the same level as at Total investment made during the year accounted the end of 1998. for 86,838 million pesetas, with depreciations rising to 38,268 million pesetas, which are The most outstanding features of each heading of respective increases of 23% and 15% compared the balance sheet of Mondragón Corporación to 1998.

38 Current Assets Lagun Aro’s Funds The current assets heading is the largest element Lagun Aro’s Funds attributable to MCC, after of the net worth of the Corporation and underwent having separated the proportional part growth totalling 65,710 million pesetas (4.2%) in corresponding to members from outside the 1999. Corporation, totalled 218,217 million pesetas at 31.12.99. This was an increase of 33,373 67% of this figure came from the Industrial Group, million pesetas over the year, as a result of and was due to the increase in turnover and the capitalisation quotas and the excellent also to the fact that new co-operatives joined returns obtained the Corporation. The items that experienced most growth in this Group were Customers and Short-term Investments. External Partners The opening of new channels of expansion for In the Financial Group, which usually records MCC, both on the domestic market and on the highest growth in circulating assets, there the international market, implies a gradual were compensatory movements between the increase in the participation of external growth in Caja Laboral’s bank investment and partners in joint ventures. the cancellation of the government stock that Lagun-Aro acquired by means of short term The capital holdings of these external borrowings. The net increase of this heading partners are mainly to be found in companies in this Group was only 10,822 million pesetas included in the consolidated statements compared to 1998. of the industrial co-operatives and the distribution sector, to which should be added the proportional part of members of Lagun-Aro Equity from outside the MCC co-operatives,mentioned Before going on to comment on this heading, above. it should be pointed out that, unlike in other editions of this Annual Report, it was decided to The total for external partners accounted for change the way Lagun Aro’s Funds were dealt 42,835 million pesetas at 31.12.99, an with, by including them as a specific heading on increase of 6,026 million pesetas (16.4%) the MCC balance sheet. over the year.

In homogenous terms, MCC’s Equity was considerably strengthened in 1999, registering Long-term liabilities an increase of 46,012 million pesetas (16%). The balance of MCC funding from third This increase was due to the satisfactory parties with a period of maturity of more profitability for the year, together with the than one year underwent growth of 102,854 demanding policy for capitalisation of surplus, million pesetas (59.6%) in 1999, to total which is mainly reinvested to self-finance 275,338 million pesetas at the end of development. the year. 87% of the increase pertains to Caja Laboral term deposits, which regained The most significant contribution to the the prominent role after having been given aforementioned increase came from the Industrial way to unit trusts in 1998. Group, which increased its consolidated equity by 26,037 million pesetas, 57% of the MCC total. Lagun-Aro’s Matured Liabilities Reserve Fund This was due to the high level of profitability should also be underlined in terms of size. attained and the incorporation of new co- This serves to meet obligations contracted operatives. with members receiving capitalisation benefits and at the end of 1999 totalled At the end of 1999, Equity totalled 334,232 million 87,048 million pesetas. pesetas, with 144,055 million corresponding to Share Capital and the remaining 190,177 million to Reserves.

39 Short-term liabilities VALUE ADDED This balance sheet heading fell by 78,652 To complete this commentary on MCC’s million pesetas (6.5%) during 1999. This Balance Sheet, the following table is was totally due to the Financial Group, and offered in which a comparison is made of more specifically to Lagun Aro, which the financial statements for the last two recorded a 108,555 million peseta fall years, after being structured on the basis of in borrowings, due to the reduction in the composition of Value Added. borrowing for short-term investment objectives, already mentioned in the The overall Value Added generated by MCC comments on Current Assets. in 1999 increased by 6.8% to total 327,318 million pesetas. This growth Mention should also be made of the growth in was moderated by the lower interest off-balance sheet savings schemes, mainly rates in force in 1999, which meant Caja Laboral unit trusts, whose balance came that the Financial Group recorded a to 372,803 million pesetas at the end of 7.5% reduction in yield, although this was 1999, after recording a 12% fall due to the subsequently offset by a reduction in move towards traditional term deposits. financial expenses.

Value added generated by Mondragón Corporación Cooperativa (millions of pesetas)

1998 1999 Annual Variation HEADING Amount % distr. Amount % distr. Amount %.

Value Added 306,588 100.0 327,318 100.0 20,730 6.8 Personnel cost (140,687) (45.9) (159,969) (48.9) 19,282 13.7 Internal Yield 165,901 54.1 167,349 51.1 1,448 0.9 Financial Costs (32,970) (10.7) (27,105) (8.3) (5,865) (17.8) Cash-Flow 132,931 43.4 140,244 42.8 7,313 5.5 Depreciations (33,376) (10.9) (38,268) (11.6) 4,892 14.7 Operating Profit 99,555 32.5 101,976 31.2 2,421 2.4 Transfers and other incom (17,192) (5.6) (9,828) (3.0) (7,364) (42.8) Lagun-Aro tech. int. Rate (13,456) (4.4) (15,669) (4.8) 2,213 16.4 Surplus on year 68,907 22.5 76,479 23.4 7,572 11.0

Surplus (in M Euros) 414 22.5 460 23.4 46 11.0

The biggest part of this Value Added was Added generated, which was an increase of generated by the Industrial Group, which 3 points compared to 1998. This was a result with 143,565 million pesetas accounted for of the fall in income of the Financial Group, 44% of the total. It was followed by where the amount of value added accounted the Financial Group with 31%, with the for by personnel costs rose from 9.7% in remaining 25% corresponding to the 1998 to 11.1% in 1999, and the Distribution Group. incorporation of new companies in the Industrial and Distribution Groups, which Personnel Costs rose by 13.7%, due to the means that the comparison between the two considerable creation of jobs in MCC. years is not totally homogenous. Wages accounted for 48.9% of the Value

40 The downward trend in interest rates in 1998 continued in the first half of 1999, with Non-trading income consists mainly of historic minimum rates for most of the year, transfers to provisions, minority partner before they started to rise again towards the interests and other non-trading income, and end of the year. This was reflected in MCC’s actuarial adjustments if required. The figure accounts, as Financial Costs fell significantly for 1999 came to –9,829 million pesetas, by 17.8% compared with 1998, due to a which was 42.8% lower than the figure for large extent to the lower remuneration on 1998. savings administered by the Financial Group. This fall means that the amount of Value Likewise, the trading profit is reduced by Added earmarked for Financial Costs fell by the application of the technical interest rate to 2.4 points compared to 1998, at 8.3%. Lagun-Aro’s reserves in order to restate actuarial liabilities. As a result, the The depreciations recorded by MCC in 1999 application of this technical interest rate totalled 38,268 million pesetas, with meant a decrease of 15,669 million pesetas year-on-year growth of 14.7%, which is in the profits for 1999, which is 16.4% more explained by the high level of investment. than in 1998. It should be highlighted that the Distribution Group now accounts for most of the Therefore, the Final Surplus on the year depreciation (17,651 million pesetas, 46.1% totalled 76,479 million pesetas, which is an of the total), followed very closely by the improvement of 11% over the figure recorded Industrial Group (17,540 million, 45.8% of in 1998. This represents 23.4% over the Value the total). Added generated, which is an increase of 0.9 points over the percentage achieved in 1998. As an effect of the behaviour of costs, a Trading Profit of 101,976 million pesetas The following table briefly summarises how was achieved, which was 2.4% higher than this Surplus has been distributed, compared the figure achieved in 1998. with 1998.

Distribution of Mondragón Corporación Cooperativa Surplus (in millions of pesetas)

31.12.98 31.12.99 HEADING Amount % distr. Amount % distr.

Company Tax 4,292 6.2 4,707 6.2 Education and Coop. Prom. Fund 3,978 5.8 4,667 6.1 Interest on Capital Contributions and Monetarised Dividends 7,555 11.0 8,216 10.7 Capitalised Profit 53,082 77.0 58,889 77.0 Total Surplus on Year 68,907 100.0 76,479 100.0

Total Surplus (in M Euros) 414 100.0 460 100.0

The first three headings in the table refer to external payments. The last one covers the significant capitalisation of the remaining Surplus, in the form of co-operative dividends or reserve funds.

41 Organisational Structure CONGRESS

Presidency General Council

INDUSTRIAL GROUP FINANCIAL DISTRIBUTION Automotive GROUP GROUP Components

Construction

Industrial Equipment

Household Goods

Engineering and Capital Goods

Machine Tools

Research, Training and Education Centres

Social and Management Bodies

STANDING COMMITEE OF THE CONGRESS GENERAL COUNCIL

President: Otaegui, Juan Mª President: Cancelo, Antonio

Vice-president: Salegui, Francisco Vice-presidents: Aldekoa, José Mª Members: Andrés, José Luis Catania, Jesús Ansoategui, Juan José Dacosta, Constan Arabaolaza, Juan José Echeverría, Antonio Arrieta, Juan José Goikoetxea, J.Ramón Celaya, Adrián Maiztegui, Jesús Domaica, Ramón Olasolo, José Luis Esnal, Jokin Otaegui, Juan Mª Gantxegi, Javier Otaño, Iñaki Garnica, Agustín Gaztañaga, J. Domingo Officers: Gárate, José Ignacio Herrera, Miguel Goienetxe, Jesús Mª Larramendi, José Mª Herrasti, Jesús Mª Markaide, Agustín Laspiur, Miguel Angel Villaescusa,Emilio Retegui, Javier Uzkudun, Juan Mª

General Secretary: Erdocia, Javier General Secretary: Erdocia, Javier

42 GENERAL COUNCIL

José Mª Aldekoa Jesús Catania Constan Dacosta Antonio Echeverría

Jesús Maiztegui José Luis OlasoloJuan Mª Uzkudun Iñaki Otaño

José Ignacio Gárate Jesús Mª Goienetxe Jesús Mª Herrasti Miguel Angel Laspiur

Javier Retegui Javier Erdocia J.Ramón Goikoetxea

Juan Mª Otaegui Antonio Cancelo President of the President of the Congress General Council

43

LIST OF MCC COMPANIES

45 List of MCC Companies

FAGOR EDERLAN FPK BORJA Bº San Antolín, 16 Pol. Barbalanca, s/n 48170 Zamudio 50540 Borja (Bizkaia) Zaragoza Tel.: 34 944 523 605 Tel.: 34 976 869620 Fax: 34 944 522 156 Fax: 34 976 869642 E-mail: E-mail: [email protected] [email protected] MCC Inversiones has Fagor Ederlan has a a 50% holding 100% holding Financial Group Industrial Group Activities: Activities: Plastic assembly supports. Automotive assemblies. Engine covers. Noise Banking Insurance CIKAUTXO shields. Bº Magdalena 2, B GALDAN ARO LEASING LAGUN ARO Pol. Ibarra, s/n VIDA 48710 Berriatua LUZURIAGA C/ Gran Vía 35-6º (Bizkaia) Alsasua, Navarra C/Gran Vía 35-1º TAFALLA 48009 Bilbao Tel.: 34 946 137 000 Tel.: 34 948 563 675 48009 Bilbao Tafalla (Navarra) (Bizkaia) Fax: 34 946 137 040 Fagor Ederlan has a Tel.: 34 944 244 350 (Bizkaia) AUTOMOTIVE 50% holding Tel.: 34 948 700 250 E-mail: Fax: 34 948 702 054 Fax: 34 944 236 669 Tel.: 34 944 798 300 [email protected] Fax: 34 944 169 803 Activities: E-mail: Activities: BATZ SISTEMAS Activities: Aluminium die [email protected] Financial leasing Activities: Bº Torrea 32-34 casting. Injection moulded and Activities: of capital equipment. Life Insurance. 48140 Igorre overmoulded parts. Cylinder blocks and heads (Bizkaia) AUTOMODULOS Rubber mixes. for engines. CAJA LABORAL SEGUROS Tel.: 34 946 305 000 Parque Tecnológico, LAGUN ARO Pº José Mª Fax: 34 946 305 020 CIKAUTXO CZ. Ed. 103 LUZURIAGA Arizmendiarrieta s/n C/Gran Vía 35-1º E-mail: [email protected] Letni,3867 48170 Zamudio USURBIL Tel.: 34 944 798 300 (Bizkaia) 20500 Mondragón Activities: PSC 46801 C/ Txiki-Erdi Fax: 34 944 169 803 Tel.: 34 944 209 370 (Gipuzkoa) Assemblies, Jablone Nad Nisou 20170 Usurbil Fax: 34 944 209 369 Tel.: 34 943 719 500 Activities: bodywork assembly. República Checa (Gipuzkoa) MCC and Ederlan Fax: 34 943 719 778 General Insurance. Hand brake levers. Jacks. Tel. 00 42 042 8302224 Tel.: 34 943 370 200 Servicio.de.Atencion.al.C Pedal units. Rear axles. Fax 00 42 042 8302239 have a 40% holding Fax: 34 943 365 564 [email protected] E-mail: Activities: http://www.cajalaboral.es Activities: BATZ DO BRASIL [email protected] Complete axles for cars. Social Welfare Brake housings and Activities: Avda. Eurico Ambrog Activities: LAGUN ARO 2100 Taubaté SP suspension arms. Banking. Rubber parts. FIT AUTOMOCION Pº José Mª Estado de Sao Paulo, Barrio San Juan, s/n Brasil MAIER Arizmendiarrieta s/n FAGOR EDERLAN Apdo. 80 20500 Mondragón Tel. 00 55 122 86 1573 Pol. Ind. Arabieta, s/n Gaztanadui, 42 20570 Bergara (Gipuzkoa) Fax 00 55 122 86 1553 Apdo. 103 20540 Eskoriatza (Gipuzkoa) Tel.: 34 943 790 100 Batz has a 48300 Gernika (Gipuzkoa) Tel.: 34 943 769 044 Fax: 34 943 793 531 50% holding and (Bizkaia) Tel.: 34 943 719 000 Fax: 34 943 769 156 E-mail: Promoauto a 40% Tel.: 34 946 259 200 Fax: 34 943 719 001 MCC Inversiones and [email protected] holding Fax: 34 946 259 219 E-mail: Fagor Ederlan have a E-mail: Activities: Activities: [email protected] 66% holding [email protected] Social welfare cover for co- Jacks, brake levers, pedal Activities: Activities: Activities: operators. units. Brake calipers. Suspension arms. Knuckles. Plastic injection moulding. Mechanism casings. Clutch Die making. housings. Finishes: chrome-plating, Gearbox covers. screen-printing, heat Discs. Drums. Calipers. engraving, painting, laser, Cylinder head covers etc. Differential gear-boxes. Gearboxes.

46 MAIER NAVARRA ZERCO FAGOR Polígono Ind. Elordi, s/n Komenského 274 ELECTRONICA 31979 Iraizotz-Ultzama 793 68 Dvorce u Bº San Andres, s/n (Navarra) Bruntálu Apdo. 33 Tel.: 34 948 309 210 Czech Republic 20500 Mondragón Fax: 34 948 309 333 COMPONENTS Tel.: 420 646 74 54 92 (Gipuzkoa) CONSTRUCTION E-mail: Fax: 420 646 74 54 95 Tel.: 34 943 71 25 26 [email protected] E-mail: Fax: 34 943 71 28 93 CONSONNI [email protected] E-mail: TAJO Activities: Bº Trobika, s/n [email protected] Polígono Ind. Plastic injection moulding. Activities: 48100 Munguía [email protected] Aranguren s/n Manufacture of taps and (Bizkaia) Apdo. 35 http://www.fagorelectronica.com Bº Arragua FERROPLAST Tel.: 34 946 156 331 safety systems for domestic E-20180 Oiartzun Polígono “A Granxa” Fax: 34 946 156 281 gas applications. Activities: (Gipuzkoa) Parcela 2, Rua 1 E-mail: Discrete semiconductors for Tel.: 34 943 26 00 00 36400 Porriño [email protected] EIKA axial and SMD surface Fax: 34 943 49 13 63 (Pontevedra) Etxebarria mounting. HYPERECTIFIER Activities: E-mail: Apdo. 6015 Apdo. 20 technology. Systems for [email protected] 36210 Vigo Heating elements for E-48270 Markina analog and digital TV Tel.: 34 986 342 020 washing appliances, (Bizkaia) reception: Receivers, Actividad: Fax: 34 986 342 999 water heaters, central Tel.: 34 946 167 732 Modular, Amplifiers, satellite Plastic injection. Mould E-mail: heating equipment, Fax: 34 946 167 746 dishes... construction for plastic [email protected] small domestic appliances E-mail: Distribution components. injection. Maier has a 51% and industrial use. [email protected] Home systems. Electronic holding subcontracting: regulation COPRECI Activities: and control circuits for the Activities: Avda. de Alava, 3 Shielded heating elements. domestic appliance and Thermoplastic injection E-20550 Aretxabaleta Electric hotplates. Heaters automotive sectors. moulding. (Gipuzkoa) and touch controls for glass Tel.: 34 943 71 94 99 ceramic hobs. MATZ-ERREKA MAPSA Fax: 34 943 79 23 49 Bº de Ibarreta, s/n Ctra. Echauri, 11 E-mail: EMBEGA E-20577 Antzuola 31160 Orcoyen [email protected] Pol. Industrial, s/n (Gipuzkoa) (Navarra) Apdo. 63 Tel.: 34 943 78 60 09 Activities: Apdo. 1002 E-31200 Estella Fax: 34 943 76 63 75 31080 Pamplona Taps and thermostats for gas (Navarra) E-mail: ovens and hobs. Tel.: 34 948 325 011 Tel.: 34 948 54 87 00 [email protected] Electrically operated pumps, Fax: 34 948 325 323 Fax: 34 948 54 87 01 http://www.matz-erreka.mcc.es timers, pressure switches, E-mail: E-mail: Activities: [email protected] thermostats and electronic [email protected] controls for washing Plastic injection. http://www.embega.com Activities: machines and dishwashers. Fixing elements. Automation Manufacture of aluminium Transformers for microwave Activities: equipment for doors and wheel rims. ovens. Components for gas Decorative metal trims. shutters. Manufacture of water pump heaters. Thermostats for Printed gaskets. housings. washing machines, Membrane switches. ORKLI Low pressure and gravity convectors and electric Ctra. Zaldibia cast aluminium parts. ovens. E-20240 Ordizia (Gipuzkoa) PROMOAUTO COPRECI MÉXICO Tel.: 34 943 80 50 30 Portal de Gamarra, 40 C/Uno, nº 736 Z.I. Fax: 34 943 80 51 85 Apdo. 628 Guadalajara E-mail: [email protected] Jalisco-México 44940 01080 Vitoria Activities: Tel.: 34 945 129 100 Tel.: 52 36 610 6065 Safety components, Fax: 34 945 129 110 Fax: 52 36 610 6046 Regulation and Control for MCC inversiones has E-mail: central heating systems, a 50% holding [email protected] domestic hot water and Copreci has a 75% fluids. Thermoelectric safety Activities: holding Development of automotive systems for gas: domestic parts. Activities: appliances: electromagnetic Valves for gas barbecues units and thermocouples. and taps for domestic gas cookers.

47 List of MCC Companies

Lifts and ECOTÈCNIA (Gipuzkoa) EREDU IRIZAR elevators Amistat, 23-1º Tel.: 34 943 789 022 Ola Auzoa, 4 San Andrés, 6 Fax: 34 943 789 024 ORONA 08005 Barcelona 20250 Legorreta 20216 Ormaiztegi Tel.: 34 932 257 600 E-mail: (Gipuzkoa) (Gipuzkoa) Pol. Ind. Lastaola Fax: 34 932 210 939 [email protected] Tel.: 34 943 806 100 Tel.: 34 943 809 100 20120 Hernani E-mail: Fax: 34 943 806 374 Fax: 34 943 889 101 INDUSTRIAL Activities: (Gipuzkoa) [email protected] E-mail: [email protected] Buildings and homes. E-mail: [email protected] Tel.: 34 943 551 400 EQUIPMENT http://www.irizar.com Fax: 34 943 550 047 Activities: Industrial premises. Activities: E-mail: Design, manufacture Metal furniture for outdoor Activities: [email protected] and maintenance of Construction use: countryside, Luxury long- and medium- wind-powered generators Work and Leisure and sport beach and garden. distance coach bodywork. Activities: and wind farms. Materials Modern furniture for Manufacture and DIKAR indoor use. IRIZAR BRASIL installation of lifts and COVIMAR Urarte Kalea, 26 ROCHMAN Botucatu, Brasil escalators. Maintenance Bº Leguineche Apdo. 193 48210 Ochandiano ORBEA Tel.: 55 14 8213336 and repair of lifts and Apdo. 20 (Pol. Ind. San Lorenzo) (Bizkaia) Pol. Ind. Goitondo Fax: 55 14 8213735 escalators. Manufacture 48340 Amorebieta 20570 Bergara Tel.: 34 945 450 075 48269 Mallabia Irizar has a 100% and installation of spatial (Bizkaia) (Gipuzkoa) Fax: 34 945 450 257 (Bizkaia) holding structures and enclosures. E-mail: Tel.: 34 946 730 546 Tel.: 34 943 765 548 Tel.: 34 943 171 950 Installation and [email protected] Fax: 34 946 734 491 Fax: 34 943 760 814 Fax: 34 943 174 397 Activities: maintenance of pedestrian E-mail: [email protected] Activities: E-mail: Coach manufacture. doors. Activities: [email protected] Rollways. Handling Work surfaces and funerary Activities: art in marble, graphite and Muzzle-loading weapons. http://www.orbea.mcc.es IRIZAR MAGHREB installations. Oulja, Km 0.300 Packaging and stone. Supply of worked Activities: Structures Sal-e - Morocco wrapping machines. material. Fitting of material SHANGHAI DIKAR Bicycles. and Handling in situ. LEISURE AND Tel.: 212 7 81 01 15 Tel.: 212 7 81 01 13 BIURRARENA URSSA SPORTS ETORKI EQUIPMENT Irizar has a 34% Pol. Bidebitarte Campo de los Palacios Technical holding Donostia Ibilbidea, 28 Apdo. 284 Pol. Ind. Murga, 16 Mengjing, Village, Components and Apdo. 887 01006 Vitoria (Alava) 01479 Murga-Aiala Huangdu Town Equipment Activities: 20014 Astigarraga Tel.: 34 945 135 744 (Alava) Jinding District, Coach manufacture. Shanghai (Gipuzkoa) Fax: 34 945 135 792 Tel.: 34 945 399 072 EDERFIL P.R. China Tel.: 34 943 554 350 E-mail: Fax: 34 945 399 223 Pol. Industrial, s/n IRIZAR MÉXICO Tel.: 8621 59594169 Fax: 34 943 555 360 [email protected] E-mail: 20250 Legorreta Parque Ind. Bernardo Quintana Fax: 8621 59594769 http://www.http://www.jet.es/ [email protected] (Gipuzkoa) Parcelas 7 al 12-Manzana14 Activities: urssa Tel.: 34 943 806 050 Municipio El Marqués Machinery and After Activities: WINGROUP Fax: 34 943 806 349 Queretaro-México Sales Service (Public Pine boards and planks. Activities: Apartado 168 E-mail: Tel. 00 52 42 382500 works and forestry) Engineering, manufacture Amillaga, 28 LANA [email protected] Fax 00 52 42 215395 Maintenance and of metal structures. 20570 Bergara E-mail: industrial supply. (Gipuzkoa) C/ Santxolopetegui Activities: [email protected] (Maintenance management, Auzoa, 24 Tel.: 34 943 769 056 Electric conductors. Irizar has a 100% marketing of hydraulic and Fax: 34 943 769 178 20560 Oñati holding pneumatic material, (Gipuzkoa) Activities: HERTELL assembly of structures Tel.: 34 943 780 111 Activities: Camping, exercise Poligono Industrial, s/n and installations). Fax: 34 943 783 222 Coach manufacture. equipment and tools. 20267 Ikastegieta E-mail: (Gipuzkoa) [email protected] Tel.: 34 943 653 240 http://www.lana-scoop.es WINGROUP AMAZONIA Fax: 34 943 653 332 Activities: Avda. Buriti, E-mail: Formwork boards. 5940 Manaus [email protected] Boards for furniture. AM-Brasil Activities: Three-ply boards. Tel. 00 52 92 6154545 For the agricultural sector: Boards for structural use. Fax 00 52 92 6154747 Depressors. Valves. Reducers, accessories. VICON Activities: Sports equipment and tools. Water pumps and Padre Larroca, 3 milking pumps. 20001 San Sebastian (Gipuzkoa) Tel.: 34 943 270 300 Fax: 34 943 273 047 Elgeta

48 TIANJIN IRIZAR PRODESO ELKAR connectology. Probes. OSATU FAGOR COACH Uribe Auzoa, 10 Larrondo Beheko Etorbidea Anaesthesia equipment. Travesía de Padure, s/n ELECTRODOMESTICOS 218 Hong Qi 202500 Mondragón Edificio 4 Anti AIDS kit. 48240 Berriz Bº San Andrés, s/n Nankai District (Gipuzkoa) 48180 Loiu (Bizkaia) Apdo. 49 Tianjin (China) Tel.: 34 943 712 630 (Bizkaia) Tel.: 34 946 225 371 20500 Mondragón Tel.: 86 022 761 3041 Fax: 34 943 711 717 Tel.: 34 944 536 205 Fax: 34 946 225 391 (Gipuzkoa) Fax: 86 022 761 3345 E-mail: Fax: 34 944 535 776 Tel.: 34 943 719 100 Irizar has a 36% [email protected] E-mail: Activities: Fax: 34 943 796 881 holding [email protected] For the health sector: E-mail: Activities: Monitors. Single or [email protected] Activities: Education and training Activities: three-channel http://www.fagorelectrodomesti Coach manufacture. systems. Consultancy Industrial catalogues. electrocardiographs. cos.mcc.es and technical assistance Books. Advertising leaflets. Defibrillators. Ergometers. UROLA in education. Teaching Annual Reports. Magazines. Spirometers. Ultrasound Activities: Urola-Kalea, s/n material. Technological Graphic products in general. scanners. Cookers. Ovens. Extractor Apdo. 3 research centres. Domestic appliances fans. Microwave ovens. Company creation and Air conditioning. Fridges 20230 Legazpia DOMUSA (Gipuzkoa) innovation centres. and freezers. Washing Tel.: 34 943 737 003 General consultancy. Bº San Esteban, s/n machines. Dryers. Fax: 34 943 730 926 20737 Régil Dishwashers. Water heaters. E-mail: ALKARGO Aptdo. 95 - 20730 Boilers. Storage heaters. Azpeitia [email protected] Bº Belako, s/n Kitchen units and Tel.: 34 943 813 899 [email protected] Apdo 102 kitchenware. Fax: 34 943 815 666 http://www.urola.com 48100 Mungia HOUSEHOLD GOODS EXTRA Activities: (Bizkaia) Activities: Tel.: 34 946 740 004 Individual boilers. ELECTROMENAGER Construction of blowing Avenue Hassan II machines for the Fax: 34 946 744 417 E-mail: Mohammedia manufacture of hollow ROTOK INDUSTRIA EDESA [email protected] Cervantes, 45 BP 179 - Marocco thermoplastic bottles. GRÁFICA Tel.: 212 3 32 74 12 Manufacture of blowing Activities: Edificio Danona 48970 Basauri (Bizkaia) Fax 212 3 32 74 25 moulds. Plastic extrusion. Distribution transformers. Litografía Fagor Plastic injection moulding. Medium-power Pol. Ugaldetxo, s/n Tel.: 34 944 491 200 Fax: 34 944 495 096 Electrodomésticos Plastic blowing. Plastic transformers. 20180 Oiartzun has a 100% holding injection moulding-blowing. Autotransformers. (Gipuzkoa) http://www.edesa.mcc.es Dry encapsulated Tel.: 34 943 491 250 Activities: Activities: Manufacture of domestic transformers. Fax: 34 943 491 660 White goods. Industrial Services E-mail: appliances. COINALDE [email protected] ALECOP Concejo, 10 MCC Inversiones has GEYSER GASTECH Loramendi, s/n 01013 Vitoria a 37% holding and Bº San Juan s/n 20500 Mondragón (Alava) Keslan, Danona and Apdo. 151 (Gipuzkoa) Tel.: 34 945 264 288 Elkar a 38% holding. 20570 Bergara Tel.: 34 943 712 405 Fax: 34 945 253 997 Activities: (Gipuzkoa) Fax: 34 943 799 212 Tel.: 34 943 769 004 E-mail: Activities: Rotary press. Nails. Wire. Metal mesh. Fax: 34 943 767 136 [email protected] Fagor http://www.alecop.mcc.es OIARSO DANONA Electrodomesticos Bº Zikuñaga, 57-F has a 50% holding Activities: LITOGRAFIA Polígono Ibarluze Technical educational Pol. Ugaldetxo, s/n 20128 Hernani Activities: equipment. Prefabricated 20180 Oiartzun (Gipuzkoa) Gas water heaters. electrical installations. (Gipuzkoa) Tel.: 34 943 335 020 Tel.: 34 943 491 250 Fax: 34 943 335 210 Fax: 34 943 491 660 E-mail: E-mail: [email protected] [email protected] Activities: Activities: For the health sector: Catalogues. Infusion equipment. Magazines. Books. Transfusion equipment. Posters. Leaflets. Catheters. Epicraneals. Annual Reports. Enteral nutrition. Parentaral nutrition. Accessories and

49 List of MCC Companies

MC LEAN Commercial Automation and ENYCA LKS INGENIERIA Valentín Gomez, 151 Equipment Control Avda. La Cerrada, 37 Pº José Mª 1706 Haido FAGOR FAGOR 39600 Maliaño Arizmendiarrieta, 5 Buenos Aires (Argentina) INDUSTRIAL AUTOMATION (Cantabria) 20500 Mondragón Tel.: 54 11 4489 8989 Tel.: 34 942 261 096 (Gipuzkoa) Santxolopetegui, 22 Bº San Andrés s/n Fax: 54 11 4489 8988 ENGINEERING AND Fax: 34 942 260 506 Tel.: 34 943 770 335 Aptdo. 17 Apdo. 144 E-mail: E-mail: Fax: 34 943 793 878 CAPITAL GOODS 20560 Oñati (Gipuzkoa) 20500 Mondragón [email protected] [email protected] E-mail: Tel.: 34 943 718 030 (Gipuzkoa) Fagor http://www.enyca.es [email protected] Fax: 34 943 718 181 Tel.: 34 943 799 511 Electrodomesticos DANONA The Engineering and http://www.lks.ingieneria.mcc.es E-mail: Fax: 34 943 791 712 and MCC Inversiones Anardi Area, 2 Consultancy [email protected] E-mail: have a 50% holding Apdo. 42 Subgroup has a Activities: http://fagorindustrial.com marketing-info@faborautomation. 20730 Azpeitia 66.66% holding Consulting in engineering. Activities: mcc.es Property valuations. (Gipuzkoa) Activities: Manufacture of domestic http://www.fagorautomation.mcc.es Activities: Civil Engineering. Building. Tel.: 34 943 815 900 300 to 3,000 dishes/hour appliances. Telecommunications Fax: 34 943 151 481 dishwashers. Activities: engineering. LKS INTELCOM E-mail: Glass washers. 7-10-14-25-50 Numerical controls. WROZAMET [email protected] Plaza Larrín, nº1 kg. washing machines. Digital readouts. Linear and LKS CDEE Ul. Zmigrodzka 143 http://www.danona.mcc.es Ranges. Brat pans. rotary transducers. Feed and 20550 Aretxabaleta General Arrando,40-3º 51-130 Wroclaw Convection and combi headstock regulators. (Gipuzkoa) Activities: 28010 Madrid Polonia steamers (gas and electric). Feed and headstock motors. Tel.: 34 943 712 451 Veneered and melamine Tel.: 34 913 191 299 Tel. 00 48 71 3244542 Fryers. Fry-tops. Commercial Fax: 34 943 712 351 lounge furniture. Fax: 34 913 198 102 Fax 00 48 71 3253363 refrigeration. E-mail: E-mail: Veneered and melamine E-mail: [email protected] Engineering and [email protected] dining room furniture. [email protected] LKS Ingenieria has a FAGOFRI Consultancy MCC Inversiones Veneered and melamine AIC, LKS, S.Coop and 70% holding Ctra. Córdoba-Málaga and Fagor bedroom furniture. LKS Ingeniería have km. 8 DIARA Activities: Electrodomesticos Veneered and melamine a 64% holding 14900 Lucena (Córdoba) Pol. Basabe Design and implementation have a 75.96% children’s bedroom furniture. Tel.: 34 956 516 179 Edif. Oficinas EO 13-14 of communication networks. holding Upholstered sofas. LKS CONSULTORIA Fax: 34 957 515 621 20550 Aretxabaleta (Gipuzkoa) Pº José Mª MSI Activities: Fagor Industrial have Arizmendiarrieta, 5 Manufacture of domestic a 51% holding Tel.: 34 943 771 015 MONDRAGON Fax: 34 943 790 587 20500 Mondragón appliances. (Gipuzkoa) SISTEMAS DE E-mail: INFORMACION Activities: Tel.: 34 943 770 335 [email protected] Ama kandida, 21 Furniture Domestic appliances. Fax: 34 943 771 012 Activities: E-mail: (Denac) 20140 Andoain COINMA KIDE Product design. Packaging [email protected] Vitoriabidea 4-Z.I. design. Graphic design, (Gipuzkoa) Pol. Ind. Gardotza, s/n Ali - Gobeo corporate image. Activities: Tel.: 34 943 594 400 48710 Barriatua Consulting: 01010 Vitoria (Alava) Fax: 34 943 590 536 (Bizkaia) Management Advice. Tel.: 34 945 241 616 E-mail: Tel.: 34 946 833 510 Specific solutions. Fax: 34 945 240 637 [email protected] Fax: 34 946 833 133 Training in Strategy, E-mail: [email protected] E-mail: Quality and Continuous [email protected] improvement, Marketing, [email protected] Activities: http://www.sidi.es/coinma Organisation and Computer systems and Activities: Human resources, Activities: services. Insulated panels and doors Industrial Engineering Wooden office furniture. and logistics, Economic- for coldrooms, cold stores Financial matters. and miniboxes. Account auditing.

50 I3S (Bizkaia) LEALDE Plaza del Museo,1-3º Tel.: 34 944 523 808 Barrio Cortazar, s/n 48009 Bilbao Fax: 34 944 523 980 Apdo. 11 Tel.: 34 944 241 993 E-mail: I-48288 Ispaster [email protected] Fax: 34 944 238 348 ESTARTA (Bizkaia) MSI, MCC Tel.: 34 946 844 004 MACHINE TOOLS Activities: RECTIFICADORA Inversiones and the Hydraulic presses. Fax: 34 946 844 130 Engineering and C/ Autonomía, 1 E-mail: Consultancy Apdo. 147 [email protected] Subgroup have a E-20870 Elgoibar http://www.lealde.com 51% holding (Gipuzkoa) Tel.: 34 943 743 705 Activities: Activities: Fax: 34 943 741 758 Horizontal CNC lathes. Consultancy and sale of Metal Forming E-mail: Vertical CNC lathes. computer services. P.I. PROIN Machine Tools [email protected] AURRENAK Avda. Carlos I, 10-1º (Cutting) SORALUCE Vitorialanda 15 Activities: ONDOAN San Sebastián Ali - Gobeo Construction of centreless Bº Osintxu Tel.: 34 943 376 012 DANOBAT Parque Tecnológico 01010 Vitoria grinding machines. B-20570 Bergara Fax: 34 943 365 942 Arriaga kalea, 21 Edif. 101 módulo C Tel.: 34 945 244 850 (Gipuzkoa) E-mail: Apdo. 28 48016 Zamudio Fax: 34 945 246 912 Tel.: 34 943 748 050 [email protected] E-20870 Elgoibar GOITI (Bizkaia) E-mail: Fax: 34 943 765 128 Fagor Arrasate has (Gipuzkoa) Arriaga Kalea 1 Tel.: 34 944 522 313 [email protected] E-mail: Fax: 34 944 521 047 a 100% holding Tel.: 34 943 740 250 Apdo. 80 [email protected] E-mail: Activities: Fax: 34 943 743 138 E-20870 Elgoibar http://www.soraluce.es Activities: (Gipuzkoa) [email protected] Tooling for different iron E-mail: Manufacture of Tel.: 34 943 748 323 Activities: [email protected] and aluminium casting [email protected] machine tools Fax: 34 943 748 144 Moving column milling http://www.egroups.com/grou technologies in the http://www.danobat.com (Sheet metal E-mail: centres. Fixed bed CNC p/ondo-news/info.html automotive sector. processing systems). Activities: [email protected] milling machines. Grinding machines: Activities: BATZ http://www.goiti.com Machining centres. Radial Engineering/Consulting FAGOR SISTEMAS CNC, cylindrical, drilling machines. TROQUELERIA Activities: (Environment). Polígono Industrial exteriors and interiors, Bº Torrea 32 - 34 CNC sheet metal punching Turnkey systems Basabe, pab. E. flat surfaces, 48140 Igorre machines. (Environment). Apdo. 198 bridge and special for Machinery for (Bizkaia) 20550 Aretxabaleta the aeronautical sector. CNC punching machines Wood, Tooling Tel.: 34 94 6315 707 (Gipuzkoa) Lathes: CNC, lathe centres, with shears included. and Fixtures SEI Fax: 34 94 6315 566 Tel.: 34 943 712 080 vertical. Automatic Laser cutting machines. Le Forum E-mail: DOIKI Fax: 34 943 712 210 handling. Automatic press brakes 64116 Bayonne CEDEX [email protected] Pol. Ind. Goitondo 5 E-mail: and flexible bending (Francia) D+S SISTEMAS and punching systems. 48269 Mallabia Tel.: 33 559 580 000 Activities: [email protected] (Bizkaia) Arriaga Kalea, 1 Punching tools. Fax: 33 559 580 199 Die manufacture. Tel.: 34 943 171 600 Activities: Apdo. 80 E-mail: Fax: 34 943 174 273 Automatic assembly E-20870 Elgoibar sei@eureka. FAGOR E-mail: systems. Robotics. (Gipuzkoa) archimedia.fr ARRASATE [email protected] Tel.: 34 943 748 050 MSI has an 85% Bº San Andrés, 20 CIMA ROBOTIQUE Fax: 34 943 743 767 Activities: holding Apdo. 18 Parc d‘activités Les E-mail: Dimensional verification 20500 Mondragón Activities: Pradines viniguez@ds- tooling. High precision (Gipuzkoa) Computing and software Route Nationale 7 - Nord sistemas.com mechanics. Electronic, Tel.: 34 943 719 999 development. 84100 Orange, France http://www.ds-sistemas.com pneumatic and mechanical Fax: 34 943 799 677 Tel.: 33 49 0111 660 gauges. Machining fixtures. E-mail: Activities: Fax: 33 49 0511 878 [email protected] Special machinery. Fagor Sistemas has Special and transfer http://www.fagorarrasate.mcc.es a 99% holding machines. Flexible Activities: Activities: machining lines. Presses and stamping Automatic assembly systems. systems. Robotics. Strip processing systems. Welded tube and section manufacturing systems. ONA-PRES Transfer, progressive and Pol. Industrial conventional dies. Ugaldeguren II Engineering and consulting. Bº San Antolín, s/n 48170 Zamudio

51 List of MCC Companies

ZUBIOLA Distribution EROSKI ERAMA Bº Landeta, s/n Bº San Agustín, s/n RESTAURACIÓN 20730 Azpeitia CONSUM 48230 Elorrio (Bizkaia) Centro Comercial (Gipuzkoa) Avda. de Espioca, s/n Tel.: 34 946 211 211 Garbera, local 68 Tel.: 34 943 157 056 46400 Silla (Valencia) Fax: 34 946 211 222 20015 Donostia Fax: 34 943 150 026 Tel.: 34 961 974 050 E-mail: (Gipuzkoa) E-mail: Fax: 34 961 974 092 [email protected] Tel.: 34 943 394899 [email protected] E-mail: http://www.eroski.es Fax: 34 943 401388 E-mail: Actividad: [email protected] Activities: [email protected] Tools for wood: HSS drills. Activities: Retailing in small and large Eroski has a 50% MD drills. HSS milling Retailing of consumer stores: Fruit and vegetables, holding and Distribution Group cutters. MD milling cutters. products in small and large meat and cold meats, fish, Auzo-Lagun has a Discs. Cutter heads. stores: Fruit and vegetables, dairy products, groceries, 50% holding EGURKO Window units. Cutters. meat and cold meats, fish, drinks, frozen food, dairy products, groceries, sundries and cleaning Activities: Basusta Bidea, 9 drinks, frozen food, materials, textiles, Catering. Apdo. 25 cleaning materials and domestic appliances, 20750 Zumaia household goods, textiles, leisure articles, FORUM SPORT (Gipuzkoa) domestic appliances, do-it-yourself, sound and Tel.: 34 943 860 100 Bº Kortederra, s/n leisure articles, vision, kitchenware, Fax: 34 943 143 107 48340 Amorebieta do-it-yourself, sound and travel and petrol. E-mail: (Bizkaia) vision, kitchenware. [email protected] Tel.: 34 946 300 094 Fax: 34 946 300760 Activities: EREIN COMERCIAL E-mail: Machinery for wood. Pol. Ibur Erreka, s/n [email protected] Edge veneering machines. Apdo. 242 The Eroski Group Profiling machines. 20600 Eibar (Gipuzkoa) has a 52% holding Combined veneering + Tel.: 34 943 208 544 profiling machines. Fax: 34 943 208 634 Activities: Sanding machines. [email protected] Shopping and Sports Activities: Centres. LATZ Marketing of food products Avda. de los Gudaris, to the catering trade and EROSMER s/n collectives. Apdo. 56 Bº San Agustín, s/n 20140 Andoain 48230 Elorrio (Bizkaia) (Gipuzkoa) Tel.: 34 946 211 211 Tel.: 34 943 592 512 Fax: 34 946 211 222 Fax: 34 943 591 391 78,07% holding E-mail: Activities: [email protected] Retailing of consumer Activities: products in large stores. Standard HSS, HSSCo and solid carbide drills. Special HSS, HSSCo and solid carbide tools.

ORTZA Pol. Areta, s/n 31620 Huarte-Pamplona (Navarra) Tel.: 34 948 330 438 Fax: 34 948 330 002 E-mail: [email protected] Activities: Machinery for wood. Equalising and sectioning saws. Machining centres.

52 BARRENETXE MIBA Research MTC LEA-ARTIBAI RESEARCH, Okerra, 7 Ctra. Etxebarria, s/n Centres MAIER TECHNOLOGY Avda. Jemein, 19 48270 Markina (Bizkaia) 48270 Markina IDEKO CENTRE 48270 Markina EDUCATION AND Tel.: 34 946 168 143 (Vizcaya) (Bizkaia) Arriaga kalea, 2 Pol. Ind. Arabieta TRAINING CENTRES Explot. Berriatua: Tel.: 34 946 167 884 Tel.: 34 946 167 552 Apdo. 80 48300 Gernika Tel.: 34 946 139 157 Fax: 34 946 167 886 Fax: 34 946 166 674 20870 Elgoibar (Bizkaia) Explot. Etxeberria: Olaeta-Aramaiona http://www.leartik.com (Gipuzkoa) Tel.: 34 946 259 265 Tel.: 34 946 166 173 (Alava) Tel.: 34 943 748 000 Fax: 34 946 259 258 Agricultural-food E-mail: Granja: Activities: Fax: 34 943 743 804 E-mail: Technical education. [email protected] 34 945 450 259 [email protected] AUZO-LAGUN E-mail: Activities: Uribarri Auzoa, 13 Activities: [email protected] Activities: MONDRAGON Horticulture in greenhouses 20500 Mondragón Compound feeds. Small http://www.ideko.es Research and development ESKOLA and the open air. (Gipuzkoa) agricultural machinery. in automotive assemblies POLITEKNIKOA Tel.: 34 943 794 611 Fertilisers and seeds. and components made with C/Loramendi, 4 Phytosanitary products. thermoplastics. Development 20500 Mondragón Fax: 34 943 794 366 BEHI-ALDE E-mail: Veterinary service. SUPPORT BODIES AND of new technologies. (Gipuzkoa) Olaeta-Aramaiona [email protected] INTERNATIONAL SERVICES Tel.: 34 943 794 700 (Alava) UNEKEL Fax: 34 943 791 536 Activities: Apdo. 44 (Mondragón) Barriada de Berrio, s/n Education and E-mail: [email protected] Catering. Cooked dishes. Tel.: 34 945 450 100 48230 Elorrio (Bizkaia) Training Centres Activities: Cleaning of buildings and Granja: 34 945 450 100 Tel.: 34 946 167 884 premises. CIM (AHIZKE) Technical education. Activities: Fax: 34 946 167 886 Activities: Complete service for the Avenida de Alava, 4 Milk. Livestock for breeding Development of and health care sector. Activities: 20500 Mondragón MONDRAGON and meat. Breeding of rabbits. innovation in machine tools UNIBERTSITATEA and systems. Product (Gipuzkoa) Tel.: 34 943 712 055 C/Loramendi, 4 development. Improvement 20500 Mondragón COMISLAGUN of production processes. Fax: 34 943 712 181 Padre León, 9 http://www.cim- (Gipuzkoa) Technical support. Tel.: 34 943 794 700 Alaquas- Valencia Technology monitoring. idiomas.com Tel.: 34 961 988 016 Fax: 34 943 791 536 Activities: Fax: 34 961 515 907 E-mail: [email protected] IKERLAN Language training. E-mail: José María Translation and interpreting Activities: [email protected] Arizmendiarrieta, 2 service. University education. Auzo-Lagun has a Apdo. 146 73.4% holding 20500 Mondragón ETEO OTALORA Activities: (Gipuzkoa) ESCUELA UNIVERSITARIA Palacio OTALORA Catering for groups. Tel.: 34 943 771 200 ESTUDIOS EMPRESARIALES Barrio Aozaraza s/n Complete service for Fax: 34 943 796 944 Larraña, 33 20550 Aretxabaleta health care sector. E-mail: 20560 Oñate (Gipuzkoa) [email protected] (Gipuzkoa) Tel.: 34 943 712 406 JANGARRIA http://www.ikerlan.es Tel.: 34 943 781 311 Fax: 34 943 712 338 Katuarri, 20 Activities: E-mail: E-mail: Ansoain- Navarra Contracted R&D projects [email protected] [email protected] Tel.: 34 948 140 192 for the development of new Activities: Activities: Fax: 34 948 131 892 products or for the Training in business Co-operative and business Auzo-Lagun has a improvement of production administration. training. 100% holding processes. Activities: Mechatronics: electronics IRAKASLE ESKOLA and technical design and Catering for groups. 20540 Eskoriatza production systems. Complete service for (Gipuzkoa) Energy: rational use of health care sector. Tel.: 34 943 714 157 energy, renewable energy. Fax: 34 943 714 032 E-mail:[email protected] Activities: University Teacher Training College.

53 Mondragón, 25 May 2000