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DELIVERING BUSINESS ESSENTIALS TO NTA MEMBERS APRIL/MAY 2017 Hats off to St. Louis! Fun, business, camaraderie rule at Travel Exchange PAGE 25 EXPLORE FAITH TRAVEL’S VARIED TERRAINS PAGE 20 WELLS GRAY SEES GREEN IN ANNIVERSARY TOURS PAGE 14 TIMELESS (AND TIMELY) BOSTON PAGE 35 TREX ’17—and delegates—earn rave reviews 24336 BMP April 2017 Travel_02_B.indd 1 3/13/17 12:01 PM April/May 2017 VISITSCOTLAND Rocks of ages: The Isle of Iona is home to one of the oldest sacred sites in Europe: Iona Abbey, which was founded in A.D. 563. To learn about this and other terrains of faith travel, turn to page 20. Features Compass 38 Midwest U.S. Snowfall in love with Iowa Total eclipse of the heartland Konnichiwa, Nebraska! Get your brew on in Kansas City 40 West South Central U.S. A Sooner State six pack 25 Ready to ‘saur’ in Houston NAIM HASAN PHOTOGRAPHY Travel Exchange Recap Set your sights on San Antonio Look back on a week of building business and forging friendships Eureka Springs bubbles over with at Travel Exchange ’17 in St. Louis. arts options Is it Arkansas or Parkansas? 45 Africa Tanzania brims with historical and cultural treasures Visit Kenya’s pilgrimage sites with Africa Safari Classics 35 City Spotlight: Boston This history-rich destination along the U.S. Atlantic coast remains timeless … and timely. NTAonline.com 1 NTA BOARD OF April/May 2017 | Volume 44, Issue 4 DIRECTORS NTA President Executive Committee Pam Inman [email protected] Chairman Jay Smith Editorial Sports Travel and Tours [email protected] Editor Bob Rouse [email protected] Vice Chair Senior Writer Pat Henderson [email protected] J. Chris Babb Writer Gabe Webb [email protected] The Group Tour Company [email protected] Contributors Kendall Fletcher, Linda Fort Harvell, Catherine Heeg, Pam Inman, Donald Leadbetter, Roland Neave, The Signal Group Secretary Paul Larsen Graphic Design Jeff Quire Ed-Ventures [email protected] Advertising Immediate Past Chair President, NTA Services Inc. Kami Risk [email protected] Justin Osbon Account Executive/Eastern U.S. & International Beth Engel [email protected] Image Tours [email protected] Account Executive/Western U.S. Kelley Burchell [email protected] DMO Director Account Executive/Central U.S. & Canada Bond Milburn [email protected] Kelly Dean Production Manager Ashley Fish [email protected] Ottawa Tourism [email protected] Billing Inquiries Mary Catherine Dorsett [email protected] Tour Supplier Director PLANNING AHEAD Jodi Danyluk Norwegian Cruise Line The 2017 editorial calendar can be found at NTAonline.com/advertising. Members are [email protected] encouraged to submit tour product information or editorial queries to [email protected]. For advertising information, please call +1.859.264.6559. Directors JULY ISSUE AUGUST/SEPTEMBER ISSUE Misha Jovanovic Destinations South Central U.S. (Kentucky, Destinations Coastal California (Los Angeles, Misha Tours Tennessee, West Virginia); Pacific Northwest San Diego, San Francisco); Great Lakes (Illinois, [email protected] (British Columbia, Oregon, Washington); Indiana, Michigan, Minnesota, Ohio, Wisconsin); Edita Krunic Germany and Switzerland; India Southwest U.S. (Arizona, New Mexico, Oklahoma, Select International Tours City Spotlight: Louisville, Kentucky Texas); Eastern Europe (Croatia, Czech Republic, [email protected] Poland, Romania, Slovakia, Slovenia) Special Coverage Jim Magrath Travel Exchange ’17 Preview (San Antonio) City Spotlight: Denver Delta Air Lines Guide: Shopping Special Coverage [email protected] Space Deadline May 5 Museums Frances Manzitto Guide: Museums Material Deadline May 15 Visit Clarksville Space Deadline June 2 [email protected] Material Deadline June 12 Dennis McDonnell Alaska Coach Tours [email protected] John McGlade Euro River Cruises PUBLISHED BY NTA SERVICES, INC. Email: [email protected] [email protected] COURIER (USPS 602270, ISSN 0279-4489)(Vol. 44, Issue 4) published 10 times a year by NTA Jim Warren, CTP Services, Inc., 101 Prosperous Place, Suite 350, Lexington, KY 40509. Periodicals Postage Paid at Anderson Vacations Lexington, Kentucky, and additional mailing offices. Subscription rate is $60 per year. [email protected] POSTMASTER: Send address changes to Courier, 101 Prosperous Place, Suite 350, Lexington, KY 40509. Tracie Wingo COURIER is the official licensed publication of NTA®, an international trade association of the packaged travel Globus industry. Copyright© 2017, NTA Services, Inc. All rights reserved. No part of this publication may be reproduced, [email protected] stored in a retrieval system, or transmitted in any way or by any means, electrical, mechanical, photocopying, recording or otherwise, without written permission of Courier, except for quotations made for purposes of a review. All inquiries should be sent to Courier magazine, 101 Prosperous Place, Suite 350, Lexington, KY 40509, Directors at Large +1.859.264.6559. Additional subscriptions can be purchased by calling +1.859.264.6559. Printed in USA. Lydia Grieg-Hansen Advertising rates are available upon request. For a change of address, Destination Southwest subscribers may notify Courier directly, by email or letter. [email protected] COURIER’S MISSION STATEMENT Dean Jacobberger Courier aims to facilitate member-to-member partnering by spotlighting member product and Visit California destinations worldwide, to provide information on current industry trends and issues, and to [email protected] inform members about NTA initiatives, events and benefits. Chris Van Meter Courier is printed on 100% recyclable material Carlson Rezidor Hotel Group [email protected] 2 April/May 2017 April/May 2017 4 From the Editor 12 Livestreaming video: Examples, strategies ... and success Resources 6 Voices of Leadership Catherine Heeg highlights success 47 Courier ’s Restaurants Guide stories NTA members have had with livestreaming video and details how Business it can help travel companies and des- Community tinations increase their social reach. 8 InBrief 50 Meet the Members NTA product development trips Teatro ZinZanni | Unlimited Croatia headed to Louisiana, Iowa | 14 Celebrating anniversaries, from Reno to Juneau May 7–13 is U.S. National Travel and 52 Community News Roland Neave of Wells Gray Tours Tourism Week | NTA adds new Visit Philadelphia announces new shares stories from his company’s corporate and strategic partners staff and promotions, Mexico sets a 45-year history and touts the value visitation record, and additional news he sees in offering anniversary tours. 9 Relating to Government from the NTA family. The changes taking place at the U.S. 16 NTA Working for You Transportation Security Administration 54 New Members are all geared around safety and Take a look at the social media buzz improving the customer experience. about all things Travel Exchange, 55 Ad Index/NTA Events Calendar from business appointments to 10 After a successful centennial, entertainment to dazzling evening 56 AfterWords what’s next for the U.S. National events that showcased St. Louis. Linda Fort Harvell recounts a Park Service? memorable evening at Travel Donald Leadbetter passes along details 18 What’s On Exchange in St. Louis when a group on the unprecedented media cover- Erosion in motion of longtime association members, age the U.S. National Park Service’s Long live the Georgia Queen the Old War Horses, gathered for centennial celebration brought in 2016 a reunion. and outlines what’s ahead for the organization’s second century. 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ADP A more human resource is a service mark of ADP, LLC. Copyright © 2016 ADP, LLC. NTAonline.com 3 FROM THE EDITOR Bob Rouse Editor 101 Prosperous Place, Suite 350 Lexington, KY 40509 USA +1.859.264.6548 [email protected] DANG IT! I let Travel Exchange ’17 in St. Louis slip through my with each other. There was no shortage of hugs and handshakes fingers. when NTA’s Old War Horses convened. Linda Fort Harvell’s essay There are so many of you I wanted to speak to but didn’t. on page 56 describes the vitality of that gathering. So many members I wanted to interview but couldn’t. So Faith travel encompasses a wide assortment of groups and many hugs and handshakes that never connected. experiences, and it also covers a variety of terrains. Turn to Don’t get me wrong. I enjoyed our time in St. Louis page 20 to check out five examples. And take a look at our immensely, and I did touch base (or elbows or cheeks) with destination coverage, brought to you in words hand-picked by many members. But I missed many more. Plus, I had more Pat Henderson, Gabe Webb and Kendall Fletcher, on pages 38 ground I wanted to cover with you. I guess I had a long to-do through 46. And Pat directs the City Spotlight on Boston; see list with not enough hours in the day. pages 35–36. So with that in mind, I propose a new time zone—TREX I hope you enjoy this issue.