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CORPORATE SOCIAL RESPONSIBILITY Report PORT of Dover 2014 4 6 8 21 16 32 38 30

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CORPORATE SOCIAL RESPONSIBILITY Report PORT of Dover 2014 4 6 8 21 16 32 38 30 AT THE CORE OF OUR VISION CORPORATE SOCIAL RESPONSIBILITY report PORT OF DOVer 2014 2 CONTENTS CONTENTS Chief Executive’s Introduction ...................................4 Dover’s 2014 Stakeholder Benefit in Numbers ...........6 Transparency and Accountability ...............................8 Ethics and the Marketplace ..................................... 16 Supporting our Staff ............................................... 21 Improving our Environment and Public Realm ....................................................30 Investing in the Community and Reviving Our Heritage Assets .................................. 32 Summary ................................................................38 CONTENTS 3 4 CHIEF EXECUTIVE’S INTRODUCTION EXECUTIVE’S CHIEF CHIEF EXECUTIVE’S INTRODUCTION After the success of last year’s our future plans, bringing the Port We continued investing in local people encompassing Corporate Social and community together under a as the YES (Youth Engagement Scheme) Responsibility (CSR) Report, I am shared vision. I have been greatly initiative expanded with new delighted to introduce the 2014 encouraged to see such positive apprenticeship opportunities and a CSR Report. A great deal has and passionate engagement. The bursary scheme. I remain absolutely been achieved in what has been Port also celebrated new borrowing committed to providing a host of a transformative 12 months. powers to deliver for Dover, allowing opportunities for local young people. us to play a bigger part than ever I was pleased that the end of 2014 During 2014, new and old in the town’s regeneration. saw the creation of a new partnership partnerships have grown through a with East Kent College to match local process of accountability, openness The Port has strengthened community skills training with future development and mutual respect. CSR is at the support and activities and I was opportunities at the Port, including very core of Dover’s vision and delighted to announce that the Port the flagship Dover Western Docks commitment to be the best port of Dover had committed £250,000 Revival project. in the world for the benefit of to the launch of the Port of Dover our customers and community. Community Fund with a further £100,000 to follow in 2015. The Port As part of the Port’s transformation of Dover Community Regatta returned programme, we have brought bigger and better as thousands of forward greater community people enjoyed a vibrant waterfront participation with regular public and we all shared in the town’s strong workshops helping to establish maritime heritage. CSR is at the Very core OF DOVer’S Vision and commitment to be the best port in the world FOR the beneFit OF OUR CUstomers and commUnity. We are committed to continuing the take account of the balance that needs minimise our environmental impact major capital investment programme to be struck between responsible by driving sustainability throughout 5 in the port estate. The Traffic economic operations and environmental our operations. Management Improvement project protection. INTRODUCTION EXECUTIVE’S CHIEF continues to be delivered in the I am pleased that this report details ferry terminal. We are determined Big and small improvements to the the significant milestones reached in to complete this as soon as possible port estate are vital. Our Quarter 4 2014 by the many people, from the to improve capacity and help reduce Customer Survey identified two areas Board, management, employees, congestion through the town, with of improvement: the quality of Wi-Fi customers, suppliers and the community associated carbon and noise benefits. and overall appearance of the Port. that we serve, who are working These two issues have been taken up together to deliver the best port in Improved air quality was recognised by the management team and will be the world for the best town in the with Dover District Council removing improved in the year ahead as our major world on behalf of the nation. the Air Quality Management Area infrastructure projects are completed. at the Eastern Docks, while the Port’s carbon footprint reduced by 9.88 per Together we will continue delivering cent, contributing to a 26 per cent a growing and successful business. reduction since 2007. The Port of Dover handles £100bn of trade and with strong projected A constructive dialogue continues growth in the next 15 years, the Port with stakeholders around two will continue to play a vital part in Tim Waggott proposed marine conservation zones. keeping the UK economy moving. Chief Executive I am pleased that the Government 24 March 2015 has agreed to a 500m buffer zone While staying focused on delivering a around the Port. I remain confident first class service with our customers, that the eventual designation will staff at the Port continue to strive to 6 D O V E R’ DOVer’S 2014 S 2014 2014 st AK stakeholder E H O L de R B R beneFit in NUmbers ene FI T I N N UMB E R S £51.1m TotAL coMMUNITY BeneFIT £10.3m HERITAGE Assets AND ENVIRonMentAL coMMITMents EXPendITURE £350,000 PoRT OF DOVER COMMUNITY FUnd 7 STAFF TIME INVested IN KEY D O V coMMUNITY PROJects E R’ S 1,600 HOURS COMMUNITY And 2014 ENVIRONMentAL PROJects And EVents st INCLUDING: AK E H O L de R B R ene Port and Community Forum My Gallery support InVestMent IN stAFF FI T Port Users Group Christmas tree installation I TRAINING And N Dover Western Docks Revival Heritage Trail N LocAL RecRUITMent UMB workshops and presentations Young Enterprise (business advisers, competition and advisory meetings) Annual Consultative Meeting E R Port of Dover Community Regatta Big Local meetings S 1,371 Shakespeare Beach Clean Youth Engagement Scheme TRAINING Marina Open Day (including work with local schools, East Kent College, University of DAYS Dove of Peace event Kent, University of Greenwich, Bronze Age Boat meetings Canterbury Christ Church University, Port of Dover Race Festival University of Cardiff and others) 293 Outdoor Gym project Port tours and many other initiatives stAFF DIRectLY EMPLOYed 50 HOURS RoAD SAFetY EVents 10 APPRENTICES 4,535 HOURS (4 OF THE INITIAL 2013 IN-TAKE secURed NEIGHBOURHood POLICING BY FULL-TIME ROLes) THE PoRT OF DOVER PoLIce Attending to tombstoning, free running, local community engagement, assisting with Port of Dover Community Regatta, liaison with Porchlight, National Trust and Prince’s Trust 22,000 JOBS SUPPORTED BY PORT (DIRect, IndIRect, IndUced) 8 TRANSPARENCY TRANSPARENCY AND AN ACCOUNTABILITY D D A CCOUN T CSR POLICY: the Port OF DOVer is committed to engaging ABILI with as many DIFFerent stakeholder organisations as T Y possible, proViding releVant port-related inFormation where it is in the interest OF the stakeholders (SUBJect to normal commercial conFidentiality). 9 TRANSPARENCY AN D D A CCOUN T ABILI T Y STAKEHOLdeRS 2014 was a year of fundamental an inclusive discussion, the PUG consists about greater unity of purpose and change that harnessed in full our new of ferry operators, cruise lines, the understanding of key issues between communications and consultation cargo terminal operator, sister ports, both town and port. A positive framework. tenants, other local port users, cleaning example of their work has been the and security contractors, freight agents, development of a heritage trail for The two new independently chaired emergency services, trade associations Dover as well as bringing key players bodies – the Port and Community and relevant government agencies. together on issues requiring a joined Forum and the Port Users Group – have up approach, such as dealing with played a key role in contributing to The Chairman is James Ryeland, growing freight traffic in Dover in the progression of a number of Board Managing Director of Dover Cargo support of the UK economy. proposals, such as the development Terminal operator George Hammond of the Dover Western Docks Revival PLC and he is supported by Robert project, community representation Hardy, General Manager of MOTIS on the Board and a Community Fund Freight Services Agency. to support local projects. This is a role that I take incredibly PORT AND COMMUNITY FORUM PORT USERS GROUP The Port and Community Forum (PCF) seriously as we keep The Port Users Group (PUG) has met elected Derek Leach as its inaugural Dover’s interests regularly since its inception in late 2013 Chairman following an anonymous and has provided a valuable platform ballot. Mr Leach leads the PCF in its at the heart of all for port users to debate issues of mutual mission to promote positive and we set out to do. interest and to highlight customer vibrant community engagement. priorities and expectations. The PUG Derek Leach elected its first independent Chairman Mr Leach, Chairman of The Dover Chairman of Port and and Vice Chairman, reflecting the Society and a well respected member Port’s commitment to be open, honest, of the local community, is supported Community Forum, transparent and accountable. by Vice Chairman, Dick Fuller, one of January 2014 the two elected local representative In keeping with the breadth of port members of the public. Together, interests as well as Dover’s desire for they pilot the PCF as it works to bring A UK FIRST: representatives of the community Dover District Council, the Deputy 10 COMMUNITY NON-EXECUTIVE and the independently chaired Port Mayor of Dover, the local MP, and the BOARD DIRECTORS and Community Forum and Port chairmen of the Port and Community TRA In partnership with the Department Users Group, to debate the process Forum, Port Users Group and the South ns for Transport, the Board decided to for appointing the CNED. The East Local Enterprise Partnership – made PAR bring forward a lasting and symbolic wide-ranging workshop discussed a recommendation that Samantha a draft person specification, criteria Parker and Neil Wiggins should enc change to the corporate governance arrangements of the Port, by for eligibility and the timetable for represent the community on the Board. Y Y appointment with all parties confirming A introducing the mechanism to appoint ND ND the UK’s first community non-executive their desire to establish a process that To cement community representation was transparent, open and accountable.
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