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Corporate Social Responsibility Report Port of Dover 2018 Contents THE BLUEPRINT FOR OUR SUCCESS CORPORATE SOCIAL RESPONSIBILITY REPORT PORT OF DOVER 2018 CONTENTS CHIEF EXECUTIVE’S INTRODUCTION ......................................5 MARINE SAFETY ........................................................................6 PORT MARINE SAFETY CODE ..................................................8 PORT SAFETY .............................................................................9 ENVIRONMENT ........................................................................10 POLICING ..................................................................................14 WORKPLACE – PORT PEOPLE .................................................16 COMMUNITY ...........................................................................19 PORT OF DOVER COMMUNITY FUND .................................. 20 DOVER WESTERN DOCKS REVIVAL ...................................... 26 2 3 CHIEF EXECUTIVE'S INTRODUCTION CHIEF EXECUTIVE'S INTRODUCTION The Port of Dover is the busiest CHIEF international roll-on roll-off ferry port in Europe handling up to £122 billion or 17% of the EXECUTIVE'S UK’s trade in goods. INTRODUCTION The Port of Dover is the busiest international the best way possible while at the same time roll-on roll-off ferry port in Europe handling up creating valuable opportunity for our many to £122 billion or 17% of the UK’s trade in stakeholders, including our local community. It goods. It is also the UK’s second busiest cruise is a model that is self-perpetuating. port, has a growing cargo business, is To me, that is what corporate social increasing its marina visitor numbers and is responsibility is all about. regenerating the waterfront as part of its single biggest ever investment. The £250 I hope when you read this report that you see million Dover Western Docks Revival this is a port that is concerned with how it development will help us to grow each and conducts its business, supports its customers, every one of our businesses. works with its community, creates opportunity, provides robust safety and security for the With such an intensive and diverse operation millions of people and goods passing through, come great demands, but it is by how we values its professional staff and cares for the choose to conduct our business that we environment in which it operates. I hope you maximise our ability to fulfil our obligations in will see that this is a port that cares. Doug Bannister Chief Executive 4 5 MARINE SAFETY MARINE SAFETY Many cross channel swimmers use Dover as a starting point for their swimming challenges. Ross Edgley, a seasoned strongman from Lincolnshire was no exception. He broke a new world record and was the first person to swim around the entire mainland of Great Britain in just 100 days. As Ross approached Dover, Port Control were heavily involved in the safety of the operation as he approached the eastern entrance. The Port’s Safety Team monitored the progress of the swim whilst maintaining contact with the vessel’s skipper throughout and ensured the safety of navigation throughout the Port’s jurisdiction. Matt Knight, Skipper on SY Hecate explains, “From the email communications, radio support, marina & port control and coastguard watches, right through to the fantastic close support from the HPL launch, everyone involved has made a huge difference to enabling this really critical MARINE SAFETY early stage of Ross's swim possible”. The Port accommodates a number of The Port of Dover is Europe’s busiest ferry port ensure that the highest standards of safety of £1.6 different types of leisure activities on the and as such is a vital international gateway for navigation and provision of marine safety Million water in the harbour and for the fifth year the movement of people and trade. information are maintained for shipping and running Vessel Traffic Services colleagues recreational marine stakeholders. Already investment met with marina berth holders, visiting Coordinating shipping movements for ferries, installed is a new tide gauge – the first of a in cutting yacht skippers, channel swimmers and cargo, cruise, marina traffic and the Port’s own suite of state-of-the-art environmental members of other clubs at the Royal Cinque vessels is a 24/7 all year round operation with monitoring systems that will ultimately give edge Ports Yacht Club to explain what VTS in marine safety being paramount. There can be maritime traffic live feeds on sea and weather technology general is about, VTS operations in Dover up to 120 ferry movements a day alone. conditions in the port. and the correct procedures required for safely entering and departing the port. Our efficient team are highly trained in The Port has also invested in new Terma solid overseeing the safety of navigation for our state radars to replace the existing radar shipping agents, ferry operators, cruise ships equipment on both the Eastern Arm and SHIPPING MOVEMENTS and recreational boat owners. Admiralty Pier. An additional infill radar will be installed on the new marina pier facility The Port has launched a major overhaul of its 2018 2017 currently being constructed as part of the Leisure 11000 crucial Vessel Traffic Services (VTS) navigation Dover Western Docks Revival programme. craft and maritime safety systems. In the biggest 9500 These new radars will link to improved CCTV upgrade of its kind for 14 years, our Harbour cameras, each equipped with thermal imaging Masters are overseeing £1.6 million of 35089 capabilities that will give Port Control Officers investment in cutting edge technology to Ferry greater ability to track, target, record and 36331 intercept vessels not complying with the requirements of the General Directions. Commercial 1486 “This is a major During 2018, there were 334 incidents, up by shipping 1760 investment in VTS port 25% from 2017, ranging from communications maritime safety which issues to a sunken catamaran. Jointly developed by Port Skills, Safety, and the UK Harbour Masters Association (UKHMA) and will serve the UK, endorsed by the Maritime & Coastguard Agency, our Harbour Master has in the last year received a new 151 communication issues were recorded and qualification - the Harbour Master Certificate. This voluntary qualification demonstrates capability, seafarers and passengers the new VTS navigation and maritime safety knowledge and understanding of the National Occupational Standards for Harbour Masters 2012. for years to come” systems that have been put in place will help improve the overall standard of marine Steven Masters communications. Harbour Master and General Manager, Marine Services. 6 7 PORT MARINE SAFETY CODE PORT SAFETY PORT SAFETY Effective staff engagement is paramount and, as part of the Port’s wider safety campaign, PORT MARINE SAFETY CODE the Port’s safety team delivered a roadshow entitled ‘Stop and Think Before I Act’. So far, Safety is critical to all port operations. The Port Marine Safety Code seeks to ensure all ports in the 25 workshops have been delivered to 450 UK apply nationally agreed standards for the safety of marine operations within their jurisdiction. attendees. A successor roadshow ‘See it, Sort it, Report it’ went live in November 2018, As the duty holder for Dover under the Code, the Board is fully committed to providing a safe being attended by over 100 people by the end environment for every person within the Port’s harbour limits. of the year, with further sessions taking place during the first quarter of 2019. It has formulated a Marine Safety Management System in such a way as to embrace the concepts and standards of both the Port Marine Safety Code and the Guide to Good Practice, and is subject The Port’s integrated management system has to both internal and external audit. been recertified to the requirements of the updated ISO 14001:2015 and ISO 9001:2015 The Board formally declares its compliance with the Port Marine Safety Code every three years (the We are playing our part to ensure the standards, which better integrate risk last occasion being March 2018). safety of Port staff and the safety of our management and leadership into business customers and to keep traffic, Dover and processes. Port of Dover Cargo Ltd is included the UK economy moving. We ensure that within the scope of certification. staff, contractors and visitors stay safe by following our safety commitments. Certification to OHSAS18001 was also maintained for the Port. It is hoped to move to Overall, the Port has seen a positive decline in the ISO45001 standard of certification by the its 2018 accident incident rate (AIR), with an end of 2020 and to include Port of Dover average AIR of 1.23 in December 2018. This is Cargo Ltd once settled in to the new Cargo a noteworthy reduction from the December Terminal. ISO45001 is the new international 2017 figure of 1.81 and once again puts the standard for Safety Management Systems. Port of Dover below the industry average, It more closely aligns safety management which is currently 1.44. Throughout the 2018 standards with quality and environmental period the Port also successfully hit the lowest management standards and includes a greater AIR figure (0.82) recorded since June 2014 – a emphasis on leadership, stakeholder great testament to the focus on safety within engagement and consideration of opportunities such a high-intensity operation. as well as risks. During 2018, the Port of Dover commissioned Overall, the Port has seen an independent survey of worker exposure to a positive decline in its Diesel Exhaust Emissions
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