THE BLUEPRINT FOR OUR SUCCESS

CORPORATE SOCIAL RESPONSIBILITY REPORT PORT OF 2018 CONTENTS

CHIEF EXECUTIVE’S INTRODUCTION ...... 5

MARINE SAFETY ...... 6

PORT MARINE SAFETY CODE ...... 8

PORT SAFETY ...... 9

ENVIRONMENT ...... 10

POLICING ...... 14

WORKPLACE – PORT PEOPLE ...... 16

COMMUNITY ...... 19

PORT OF DOVER COMMUNITY FUND ...... 20

DOVER WESTERN DOCKS REVIVAL ...... 26

2 3 CHIEF EXECUTIVE'S INTRODUCTION CHIEF EXECUTIVE'S INTRODUCTION

The Port of Dover is the busiest CHIEF international roll-on roll-off ferry port in Europe handling up to £122 billion or 17% of the EXECUTIVE'S UK’s trade in goods. INTRODUCTION

The Port of Dover is the busiest international the best way possible while at the same time roll-on roll-off ferry port in Europe handling up creating valuable opportunity for our many to £122 billion or 17% of the UK’s trade in stakeholders, including our local community. It goods. It is also the UK’s second busiest cruise is a model that is self-perpetuating. port, has a growing cargo business, is To me, that is what corporate social increasing its marina visitor numbers and is responsibility is all about. regenerating the waterfront as part of its single biggest ever investment. The £250 I hope when you read this report that you see million Dover Western Docks Revival this is a port that is concerned with how it development will help us to grow each and conducts its business, supports its customers, every one of our businesses. works with its community, creates opportunity, provides robust safety and security for the With such an intensive and diverse operation millions of people and goods passing through, come great demands, but it is by how we values its professional staff and cares for the choose to conduct our business that we environment in which it operates. I hope you maximise our ability to fulfil our obligations in will see that this is a port that cares.

Doug Bannister Chief Executive

4 5 MARINE SAFETY MARINE SAFETY

Many cross channel swimmers use Dover as a starting point for their swimming challenges. Ross Edgley, a seasoned strongman from Lincolnshire was no exception. He broke a new world record and was the first person to swim around the entire mainland of in just 100 days. As Ross approached Dover, Port Control were heavily involved in the safety of the operation as he approached the eastern entrance. The Port’s Safety Team monitored the progress of the swim whilst maintaining contact with the vessel’s skipper throughout and ensured the safety of navigation throughout the Port’s jurisdiction. Matt Knight, Skipper on SY Hecate explains, “From the email communications, radio support, marina & port control and coastguard watches, right through to the fantastic close support from the HPL launch, everyone involved has made a huge difference to enabling this really critical MARINE SAFETY early stage of Ross's swim possible”. The Port accommodates a number of The Port of Dover is Europe’s busiest ferry port ensure that the highest standards of safety of £1.6 different types of leisure activities on the and as such is a vital international gateway for navigation and provision of marine safety Million water in the harbour and for the fifth year the movement of people and trade. information are maintained for shipping and running Vessel Traffic Services colleagues recreational marine stakeholders. Already investment met with marina berth holders, visiting Coordinating shipping movements for ferries, installed is a new tide gauge – the first of a in cutting yacht skippers, channel swimmers and cargo, cruise, marina traffic and the Port’s own suite of state-of-the-art environmental members of other clubs at the Royal Cinque vessels is a 24/7 all year round operation with monitoring systems that will ultimately give edge Ports Yacht Club to explain what VTS in marine safety being paramount. There can be maritime traffic live feeds on sea and weather technology general is about, VTS operations in Dover up to 120 ferry movements a day alone. conditions in the port. and the correct procedures required for safely entering and departing the port. Our efficient team are highly trained in The Port has also invested in new Terma solid overseeing the safety of navigation for our state radars to replace the existing radar shipping agents, ferry operators, cruise ships equipment on both the Eastern Arm and SHIPPING MOVEMENTS and recreational boat owners. Admiralty Pier. An additional infill radar will be installed on the new marina pier facility The Port has launched a major overhaul of its 2018 2017 currently being constructed as part of the Leisure 11000 crucial Vessel Traffic Services (VTS) navigation Dover Western Docks Revival programme. craft and maritime safety systems. In the biggest 9500 These new radars will link to improved CCTV upgrade of its kind for 14 years, our Harbour cameras, each equipped with thermal imaging Masters are overseeing £1.6 million of 35089 capabilities that will give Port Control Officers investment in cutting edge technology to Ferry greater ability to track, target, record and 36331 intercept vessels not complying with the requirements of the General Directions. Commercial 1486 “This is a major During 2018, there were 334 incidents, up by shipping 1760 investment in VTS port 25% from 2017, ranging from communications maritime safety which issues to a sunken catamaran. Jointly developed by Port Skills, Safety, and the UK Harbour Masters Association (UKHMA) and will serve the UK, endorsed by the Maritime & Coastguard Agency, our Harbour Master has in the last year received a new 151 communication issues were recorded and qualification - the Harbour Master Certificate. This voluntary qualification demonstrates capability, seafarers and passengers the new VTS navigation and maritime safety knowledge and understanding of the National Occupational Standards for Harbour Masters 2012. for years to come” systems that have been put in place will help improve the overall standard of marine Steven Masters communications. Harbour Master and General Manager, Marine Services.

6 7 PORT MARINE SAFETY CODE PORT SAFETY

PORT SAFETY Effective staff engagement is paramount and, as part of the Port’s wider safety campaign, PORT MARINE SAFETY CODE the Port’s safety team delivered a roadshow entitled ‘Stop and Think Before I Act’. So far, Safety is critical to all port operations. The Port Marine Safety Code seeks to ensure all ports in the 25 workshops have been delivered to 450 UK apply nationally agreed standards for the safety of marine operations within their jurisdiction. attendees. A successor roadshow ‘See it, Sort it, Report it’ went live in November 2018, As the duty holder for Dover under the Code, the Board is fully committed to providing a safe being attended by over 100 people by the end environment for every person within the Port’s harbour limits. of the year, with further sessions taking place during the first quarter of 2019. It has formulated a Marine Safety Management System in such a way as to embrace the concepts and standards of both the Port Marine Safety Code and the Guide to Good Practice, and is subject The Port’s integrated management system has to both internal and external audit. been recertified to the requirements of the updated ISO 14001:2015 and ISO 9001:2015 The Board formally declares its compliance with the Port Marine Safety Code every three years (the We are playing our part to ensure the standards, which better integrate risk last occasion being March 2018). safety of Port staff and the safety of our management and leadership into business customers and to keep traffic, Dover and processes. Port of Dover Cargo Ltd is included the UK economy moving. We ensure that within the scope of certification. staff, contractors and visitors stay safe by following our safety commitments. Certification to OHSAS18001 was also maintained for the Port. It is hoped to move to Overall, the Port has seen a positive decline in the ISO45001 standard of certification by the its 2018 accident incident rate (AIR), with an end of 2020 and to include Port of Dover average AIR of 1.23 in December 2018. This is Cargo Ltd once settled in to the new Cargo a noteworthy reduction from the December Terminal. ISO45001 is the new international 2017 figure of 1.81 and once again puts the standard for Safety Management Systems. Port of Dover below the industry average, It more closely aligns safety management which is currently 1.44. Throughout the 2018 standards with quality and environmental period the Port also successfully hit the lowest management standards and includes a greater AIR figure (0.82) recorded since June 2014 – a emphasis on leadership, stakeholder great testament to the focus on safety within engagement and consideration of opportunities such a high-intensity operation. as well as risks.

During 2018, the Port of Dover commissioned Overall, the Port has seen an independent survey of worker exposure to a positive decline in its Diesel Exhaust Emissions (DEE) which was undertaken by Royal HaskoningDHV. 266 2018 accident incident samples were taken over four days covering a rate (AIR), with an period of peak traffic flow in August.

average AIR of 1.23 in Measurements were of Elemental and Organic December 2018. Carbon in the ‘respirable particulate fraction’. Diffusive colorimetric gas detector tubes were In 2018, the Port of Dover reported zero used to measure CO2, CO, SO2 and NO2. All RIDDOR (Reportable Injuries, Diseases and samples were found to be below Workplace Dangerous Occurrences Regulations) incidents, Exposure Limits with the highest reaching only a very good improvement following seven 48% of the limit. The survey identified areas incidents in 2017. Within the wider group, four for continued good practice including staff job RIDDOR injuries were recorded within Port of rotation, maintenance and use of existing Dover Cargo Ltd during 2018 and Port Safety ventilation provision, which Port Safety will has been liaising with staff to build an entirely monitor during 2019. new safety system of work in preparation for the transition to the new cargo terminal in the Vicky Beatty Western Docks. Head of Health, Safety, Environment and Quality

8 9 ENVIRONMENT ENVIRONMENT

Increased engagement with cruise companies, shipping agents and waste handlers has ensured the success of the SEA Award for cruise waste management. Following the inaugural presentation of the award at the annual Seatrade Cruise Conference in 2018, a number of cruise companies contacted the SEA Port’s Environment team to see how they could AWARD improve their environmental performance. Safety Environment Awareness Award 10

DOVER HARBOUR WATER MARINE ECOLOGY

QUALITY Regular monitoring of environmental indicators Water quality within the Dover Harbour is are carried out to test for the presence of monitored biannually. Samples were collected common, rare, protected or sensitive species from eight sites across the harbour and were within the Port and its surroundings. It also analysed for a range of water quality provides a good baseline understanding of the parameters including temperature, pH, salinity environment from which to recognise changes and dissolved oxygen. or monitor the impacts of any activities or developments. Certain sites around the harbour The microbiological water quality testing are checked quarterly for the abundance and carried out found that the results from both types of benthic and pelagic species present. February and August 2018 in all locations remained consistent to those found in previous TRAWLING Carbon years. This meant the results met the ‘excellent ENVIRONMENT quality’ criteria stated in the Bathing Water Populations within the harbour are monitored every Trust Directive. All sites showed levels of physio- quarter, dependent on weather conditions. In 2018, chemical parameters to be consistent with four trawling surveys were carried out in February, Standard ranges normally associated with good surface May, August and December. A 3m benthic beam and continued 100% landfill avoidance for The Port of Dover is committed to pro-actively water quality. trawl, with a 4cm mesh net, is towed behind a general waste, which is sorted for recycling achieved managing and delivering a sustainable port vessel within the outer harbour under special before incineration of residual waste. operation that will minimise environmental dispensation granted by and Essex Inshore impacts, promote good environmental practice BATHING WATER QUALITY A variety of water quality monitoring activities Fisheries and Conservation Authority (KEIFCA) to and ensure the service of the Port's future 17% MONITORING monitor species. The survey includes recording the generations. are conducted at the Port of Dover, in line with best practice and relate to our various water Absolute Bathing water quality on Dover beach is size and abundance data of all the fish and other The Port of Dover achieved the Carbon Trust bodies and their use. Testing is conducted on carbon monitored on a weekly basis during the organisms found. For the four surveys conducted in Standard recertification for the period 2016- the River Dour as it enters the Harbour via the bathing water season (May to September) and 2018, there is an increased abundance and diversity 2018 with a 17% absolute carbon reduction Wellington Dock and flows out to sea. reduction is used to assess the water quality against the of fauna compared to 2017. microbiological requirements of the Bathing The survey for 2018 found and recorded 1,341 In 1992, the Port of Dover environmental Water Directive. Samples are taken and sent individuals such as Leander serratus, Maia monitoring programme was established to off for laboratory testing. The results are squinado, Aphia minuta and Nucella lapillus. “We continue to promote measure environmental quality across a wide published in the Marine Conservation Society’s range of natural and artificially created ‘Good Beach Guide’. a culture of habitats, within and immediately outside of the environmental awareness Port. This provides an understanding of the Bathing water quality data for 2018 shows that and corporate social habitats and species present within the Port of an overall ‘excellent’ water quality standard responsibility amongst Dover’s jurisdiction. It allows an appropriate was reached, indicating the beach as a safe level of protection to be implemented when place for recreational use. The water quality all staff and Port users to undertaking operations and developments. has improved from the ‘good’ standard make our operations as Quarterly and bi-annual monitoring draws achieved in 2017, a fantastic result that sustainable as possible”. attention to changes in spatial and temporal illustrates how hard the Port works to balance trends, which may be a result of natural or access to its facilities between significant anthropogenic factors. operational demands and community purposes.

10 11 ENVIRONMENT ENVIRONMENT

BENTHIC FAUNA National Rail in 2016 to the adjacent railway algae across the estate. Algae growth is thereby providing a representative view line. Natural scouring and deposition has been directly relative to the abundance of nutrients throughout the year for the Port. Benthic grab sampling is undertaken on a seen but it is yet unknown if these will become in the water; it is therefore a good early quarterly basis, subject to weather conditions a long term feature of the wave-cut platform indicator of changes. Algal coverage changes Bird surveys were undertaken at the Dover from eight stations within the harbour. At each areas of Shakespeare Beach. This has changed with the seasons. One of the sites with the Western Docks Revival (DWDR) site to ensure station, up to three grab samples are taken and the abundance of rock pools and future clearest visible difference is the wall around by compliance with The Wildlife and Countryside a description of the sediment type is recorded. surveys will report if this has made changes to the Tug Haven (Figure 7) – coverage of Act 1981 and are included in 2018 results. The Samples are sieved using 1mm and 2mm mesh the species and habitats present. enteromorpha had increased by 350% during survey routes were adjusted as access changed sieves and fauna is enumerated and identified the three months between surveys, further to the active construction site for safety reasons. to species level where possible. Three surveys showcasing the seasonal variations of visible MARINE MAMMALS There were a total of 34 different species were conducted in 2018. The most common algae around the Port. sighted in 2018 across both the wintering and species found in 2018 were Nephtys hombergi, Environmental consultants carry out bi-annual breeding bird seasons. Angulus tenuis and Abra Alba. Surveys this Port staff report mammal sightings to the GROUND FLORA SURVEY year have been consistent with results from the Environmental department using the In 2018, breeding bird surveys showed a similar previous year, with no new species of note environmental reporting system. During 2018, Ground flora surveys are carried out annually variety and abundance of species, in both the found. there were 16 sightings - two harbour porpoise and encompass the entire Port estate. Species Eastern and Western docks. The most common and 14 seals. These sightings are mainly of occurrence is recorded in five classifications species found during the year were Herring Gulls LITTORAL SURVEYS individual adults and are logged as marine (dominant, abundant, frequent, occasional and (Larus argentatus), Cormorants (Phalacrocorax mammals. rare). The three most abundant species were carbo), Greater Black Backed Gulls (Larus marinus) Environmental consultants carry out bi-annual the common dandelion, perennial wall rocket and Jackdaws (Corvus monedula). The protected littoral (intertidal zone) surveys of Shakespeare and rock samphire. species Purple Sandpiper (Calidris maritima) were Beach. The littoral surveys in this area have seen again during 2018 surveys, a positive been undertaken since 2002 and are 2 The man-made beds on Dover beach have change from their lack of formally recorded completed at spring low water tide where the been designed to provide natural habitat presence in the 2017 records. full extent of the foreshore can be examined. habour porpoises and opportunities for coastal species. The original planting of these beds involved native species Bird species most commonly spotted at the The diversity seen on the foreshore was 49 14 and the results show a rise until 2016 and a DWDR site were Herring Gull (Larus species during both the Spring and Autumn seals were sighted in slight fall in 2017. Species numbers rose in argentatus), Greater Black Backed Gulls (Larus surveys. The diversity on the beach was 56 2018 following habitat management work to marinus) and Black Headed Gull species in the Spring and 47 in the Autumn, Dover Harbour in 2018 increase diversity. (Chroicocephalus ridibundus). both of which are considered average for the survey period. The Autumn survey was the first BIRD SURVEYS AIR QUALITY instance of lugworm found in a survey, and ALGAE indicates stable sand areas. A brittlestar was Ornithological data is important in ensuring A voluntary survey of ferry exhaust emissions is also found during this survey. Photographic monitoring of algae coverage is that port development and maintenance carried out quarterly on randomly selected undertaken quarterly at sites across the Port. projects are undertaken appropriately with ferries as they enter and exit the port. It is Changes to the beach profile and substrates Surveys are carried out at low water spring regard to protected species (The Wildlife and assessed against the Ringlemann scale. All ferry have been noted since construction work by tides to capture maximum coverage of the Countryside Act 1981). emissions monitored over each quarter of the year have remained low; and there have been no reports of adverse exhaust emissions from 34 ferries in 2018. Surveys were successfully completed for all the Different bird species monitoring activities undertaken by the Port sighted in 2018 again in 2018 and provide a complete view of the environmental wellbeing of the site. The results are mainly consistent with previous years showing no major changes. Over-wintering bird surveys are carried out The Shakespeare Beach littoral survey will between October and February and breeding continue to monitor changes in the beach bird surveys are conducted between March and profile and associated habitat on an ongoing May. The surveys are undertaken by walking a basis. The survey programme continues to predefined transect route encompassing all remain flexible to adapt to and monitor any potential wintering and breeding bird habitat changes within the Port’s natural environment. available. The programme is designed to ensure that surveys are undertaken at low and high Liz Fagg tides, and in different weather conditions, Environmental Manager

12 13 POLICING POLICING

ROAD SAFETY STOLEN VEHICLE SEIZURES

Road safety awareness is promoted to tourists, Inside the Port our Police seized 77 stolen international freight drivers and motorcyclists. vehicles during 2018, plus other stolen vehicle The Port of Dover Police work in collaboration parts which were intercepted and returned to with partner agencies such as Kent County their lawful owners before they could be Council and Kent Fire and Rescue Service, exported to the continent with little chance of actively engaging with drivers and motorcyclists seeing them again. Our work in that field has and providing multi-lingual leaflets on driving been recognised internationally and four safely in Britain. They also hand out officers were invited to and attended a motorcyclist crash cards where the rider can reception at the Polish Embassy in London by place the card inside their crash helmet as a way of a thank you from the Polish Police. medic alert for ambulance crews if involved in a road traffic collision. Our Police also seized around 2,000 stolen beer kegs and a number of prohibited articles.

stolen vehicles during 2018 77 stolen vehicles seized during 2018... POLICING ...2,000 The Port of Dover Police is owned, operated stolen beer kegs were and funded by the Port Authority, Dover Harbour Board and does not receive any public also seized! funding.

Our Police are committed to keeping the Port and the community safe and carry out high TERRORISM AWARENESS visibility patrols. Neighbourhood policing During 2018, 30 counter terrorism briefings focusses on increased contact and interaction Officers provide a neighbourhood covering ACT Awareness Training (formerly between the Port of Dover Police and watch function for marina residents known as Project Griffin) were delivered to stakeholders, especially the wider Port and over 200 people including staff, contractors local community, to tackle local priorities in and boat owners, the promenade, and partner agencies. This training contains partnership with them, reduce the incidence of Marine Parade and Langdon Cliffs, information on the current threat from crime and disorder and anti-social behaviour, engaging with the public, reassuring terrorism, identifying and responding to and thereby improve community safety. our stakeholders and deterring crime suspicious behaviour, identifying and responding to suspicious items and staying safe Officers provide a neighbourhood watch and anti-social behaviour. during an attack. The emphasis is on function for marina residents and boat owners, communities defeating terrorism by being the promenade, Marine Parade and Langdon vigilant and reporting anything suspicious. Cliffs, engaging with the public, reassuring our stakeholders and deterring crime and anti- TRAFFIC INTERVENTION Other security training includes Insider Threat; social behaviour. this is aimed at departments who check It is vital we ensure that the approach roads to EVENTS identity documents, providing them with key PARTNER WORKING the Port remain free from congestion. Our features to check to ensure documents are Police intervene with traffic control outside the The Port arranges large scale events such genuine and educating them on the threat Port police undertake community safety joint Port in order to minimise the impact of Port as the Port of Dover Community Regatta, from documents used fraudulently. working initiatives, which involves joint traffic on the local community. Dover TAP Marina Open Day and the White Cliffs problem-solving with many agencies working (Traffic Access Protocol) is implemented to Christmas for the local community to enjoy. in the community. The established Homeless ensure the roads and accesses to the Port are Our Police are present at these events for Working Group also support a number of maintained clear of standing traffic and to security and reassurance and conduct Gary Clarke partner agencies such as Emmaus and ensure an adequate flow of freight traffic from HVM (Hostile Vehicle Mitigation) surveys Head of Policing Porchlight. the queue to fill all available Port capacity. for such occasions.

14 15 WORKPLACE – PORT PEOPLE WORKPLACE – PORT PEOPLE

APPRENTICE STORIES

WORKPLACE – PORT PEOPLE Oliver, 19 is SHEQ (Health, Safety, Environmental and Quality) Apprentice SUPPORTING EDUCATION AND YOUNG PEOPLE Administrator and joined the Port in September 2017. Some of Oliver’s We continue to “grow” our own talent members of the Women in Maritime responsibilities include report writing and through apprenticeships, bursaries and Charter in 2019, taking practical steps data collation, quality control of port graduate placements, working with schools, and setting measureable and ambitious documents and checking the battery on the colleges and universities, participating in a goals towards meeting the aim of the noise monitor for the Dover Western Docks number of external initiatives and encouraging Pledge. Revival Project. Oliver explains, “I really like more women into traditionally male-dominated that no two days are the same. There is lots occupations. In addition, we ensure that all of to learn about the Maritime Industry and our policies, practices and processes are fair the Health, Safety, Environmental and and free from bias, with recruitment practices Quality Industries”. I feel that I have aimed at attracting and retaining the best developed as an individual since joining the person for the job regardless of gender and organisation. I would recommend an employing locally whenever possible. apprenticeship as you are earning a salary We are proud that the Port has become one of and learning at the same time. over 80 signatories of the Maritime UK Women Lucy, 24 is doing a Level Four Associate in Maritime Pledge. As a signatory of the Project Manager Apprenticeship for two pledge, the Port of Dover has made clear its years. Her role involves assisting with and intent to create positive change within the coordinating engineering projects, organisation, and collectively across the UK Stakeholder communications and data maritime sector. The Port is already actively analysis. Lucy chose this apprenticeship as a involved in the work of the Women in Maritime way to get into a career in project Taskforce and we will go on to become management, where she could get the required experience and qualifications at the same time. She intends to eventually become a chartered project manager and SPOTLIGHT ON APPRENTICESHIP COURSES this apprenticeship has given her the APPRENTICESHIPS COMPLETED IN 2018 foundations needed to get to that stage.

Our apprenticeships are an excellent way of Level 2 Business Administration Ryan, 21 is on a two-year Cyber security helping our business grow, engaging employees apprenticeship; some of his tasks include and nurturing the skilled workforce we need for Level 2 HVAC (Air Conditioning) updates and patching of software, the future. For the individual, they enable learners monitoring logs on the network and giving Level 3 Electrotechnical Services to develop a broader and more specialist range of support on the IT help desk for staff. Ryan knowledge and skills to improve their career Level 2 Marina & BoatYard describes why he chose this apprenticeship: prospects - all whilst learning on the job and “Cyber security is such an important area earning a wage. right now and with the shortage of jobs in the sector, I feel this is an exciting area to The vast array of apprenticeships on offer includes get into. I hope to further progress my Mechanical & Electrical, Business Administration, ICT Apprentice Abigail Wilkins (Left) career to become a cyber-analyst”. Maritime, Construction, Project Manager and admirable achievement. As a result, Abi was Cyber Security. offered a permanent role as IT Technician. achieved Outstanding Apprentice of Chloe, 20 is undertaking an eighteen the Year at after month Business Administration ICT Apprentice Abigail Wilkins achieved The Port continues to upskill graduates for the Apprenticeship and some of her Outstanding Apprentice of the Year at East Kent workplace by partnering with a number of demonstrating exceptional responsibilities include meeting and greeting College after demonstrating exceptional universities that offer relevant marine or professional development in both her visitors, ordering stationery, updating the professional development in both her working role environmental courses. Two undergraduates working role at the Port and as a cruise schedule on the website and arranging at the Port and as a student at East Kent College. studying Marine Geography from Cardiff student at East Kent College. car park reservations for cruise passengers. Abi joined the Port’s IT department in September University were offered 13-month work Chloe wants to gain her qualification whilst 2015 on a 2-year apprenticeship. She completed placements joining the Safety, Health, Environment learning and earning at the same time and the Software, Web & Telecoms Level 3 NVQ within and Quality (SHEQ) team as Assistant her ambition is continue onto Level 3 and 18 months and has since completed Level 4 - an Hydrographer and Environmental Assistant. develop her career at the port.

16 17 WORKPLACE – PORT PEOPLE COMMUNITY

COMMUNITY

The Port of Dover is an integral part of the community where we live and work and a port that really cares about people, the people of Dover.

We continue to provide valuable funding to local charities and community groups through the Port of Dover Community Fund, provide sponsorship to local league teams in youth football and grassroots rugby, and deliver major community events such as the Port of Dover Community Regatta, White Cliffs Christmas and Marina Open Day.

STAFF ENGAGEMENT of the Police Forces of the ” and the qualifying period before eligibility to We continue to provide valuable Three focus groups have been established receive this award is 20 years of service. funding to local charities and following a staff engagement initiative which community groups through the include Communications, Processes/Business Change and an Employee Advisory Group Port of Dover Community Fund INDIVIDUAL GEMS: Each group is helping to promote new ideas, giving staff the ability to have a real input into Paul Biles We involve staff in the wider community and the direction of the organisation. Craig Groombridge have engaged university students with topical guest lectures, supported young people who GOING THE EXTRA MILE TEAM GEMS: are NEET (Not in Education, Employment or (GEMS) AND RECOGNITION Training) through a series of presentations AWARDS Andy Tanton about the Port, highlighting employability opportunities such as apprenticeships and have Sergeant Ian Hodges was presented with the Andy Stroud worked with youth organisations such as The Level 4 Award in Police First Line Management. Prince’s Trust, the National Citizens Service and Deniz Ethan This is the first time this award has been Betteshanger Pathways to Employment presented by Port of Dover Police since its Gordon Hay programme. introduction to the new police promotion Partnership working in the community is policy. After successful completion of the Tom Shearman important to us and we support and National Step 2 Legal Examination, and on collaborate with local charities, work together appointment to Temporary Sergeant, Ian with our contractors to deliver educational completed the Skills for Justice Level 4 Award interventions, fundraising initiatives and in Police First Line Management. TRAINING AND volunteering. Constable Peter Dean received the Colin Brice DEVELOPMENT Award for Lifesaving from the Kent Branch of the “Royal Life Saving Society” UK for saving A total of 574 days of employee training were the life of a young man whilst he was off duty. undertaken across the Port, including necessary competency development for various technical The Police Long Service and Good Conduct and professional jobs such as Proficiency in Medal was presented to one of our Constables. Survival Craft and Rescue Boat, Fire Prevention First instituted under Royal Warrant in 1951 by & Fire Fighting and Oil Spill Response Training. King George VI, the medal is awarded as a “mark of the Sovereign’s appreciation of long Emma Williams and meritorious service rendered by members HR Manager

18 19 PORT OF DOVER COMMUNITY FUND PORT OF DOVER COMMUNITY FUND

Angela Doggett, Debra Jones, PORT OF DOVER Chief Executive, Bechange Lipreading Coordinator, Community Hub, said: Hi Kent, said: COMMUNITY “We would like to say a big thank “We are so thankful for the Port of Dover you to the Port of Dover Community Community Fund which has helped us Fund for this award. It is enabling us this way. The future of this extremely FUND to provide activities to families that valuable class is guaranteed for the next helps them think about being 3 years and will benefit many local healthy in a fun, practical and people living with hearing loss.” Now in its fourth year, considerable financial The overall impact of the Fund since it began in innovative way The children love to support for local charities and community 2015 is significant, having reached the milestone cook with their parents, try new groups continues; during 2018 a further 21 of supporting 50 organisations with 76 individual foods and they really enjoy the organisations benefitted from the Port of Dover projects through £536,203 of grant allocations. interactive games and exercises Community Fund. The Port provides the Visiting the projects, we can see the difference which get them moving around. funding, however does not take part in any the Fund makes to groups and individuals and we They build up an appetite then all sit decisions regarding who receives the grants. continually encourage local organisations and down and eat together." The Kent Community Foundation administers charities to apply for a grant. the fund on our behalf.

The Fund has numerous elements of best practice that benefit the local community. Natalie Glover, These include the size of grant, particularly Projects Manager, Thanet within a tight geographical area, the ability to Community Development Trust, said: secure multiple year commitments and the “Thanks to the Port of Dover wide nature of initiatives we include in our Community Fund, we have been able scope. to literally transform the lives of local The 2018 donation of £100k continues to people who are now qualified to work support young people in Dover to develop on construction sites. By delivering employability skills, including additional these construction industry specific community groups that enrich the social, courses in an area undergoing a large cultural and environmental life of local housing development, we have seen communities, and bring people together to many people find work quickly, and raise aspirations. kick-start their career in construction.”

St. Radigunds Community Centre Hi-Kent Bright Shadow CIO GRANTS AWARDED 2018 £7,000 £3,500 £9,700 Stay and Play FREE2ALL under 5’s Support for deaf and hard of hearing Supporting people with Dementia Oasis Domestic Abuse Take Off Community people with lip reading classes Service Ltd £5,000 Kitchen CIC Kent Mining Heritage Dover Gymnastics Club £3,000 Mental ill-health £7,000 Foundation Dover Smart Project £10,000 Just so you kNOw workshops support group Keen2cater Project £25,000 £9,200 To support volunteer coaching courses Betteshanger Pathways to Creation of a new volunteer Astor College Kent Wildlife Trust Employment project programme Future Foundry CIC Home-Start Dover £7,500 £6,500 £8,500 Apprentice admin support for Sixth £6,000 People saving Nature: Nature Be change Cross-Links Dover Training workshops in Practical help for families Form employability programme helping people £7,000 £9,700 entrepreneurship Smart Families Get Healthy Together Employing part time youth workers The Beacon Church and Christian Thanet Community Samphire RBLI Centre "Footprints" Development Trust £7,500 CXK Ltd Deal Festival of Music and Arts £6,383 £3,000 £4,500 The Road £8,000 £10,000 Information and advice events for Cooking on a budget Build a Future Community Hub Dover Business Links Project ‘Bold As’ Programme hard to reach veterans

20 21 PORT OF DOVER COMMUNITY FUND PORT OF DOVER COMMUNITY FUND

ANNUAL CONSULTATIVE The PUG consist of ferry operators, cruise lines, cargo representatives, sister ports, tenants, One of the more unusual donations, Port of MEETING (ACM) other local port users, cleaning and security Dover tug ropes were shipped to Wingham An advertised public meeting, the ACM contractors, freight agents, emergency services, Wildlife Park for apes to play on. Boat provides access to non-executive Board trade associations and relevant government crews handed over more than 100 metres members alongside the management team. agencies. of six inch diameter tug gear where keepers have incorporated it into three The PCF meets three times per year to promote This year’s ACM reported on the performance new primate enclosures. The lines are used positive community engagement between the of key business sectors including ferry, cruise to tow thousands of tonnes of cargo, cruise Port and local residents and representatives. and cargo and property, financial results, and ferry shipping in and out of Dover’s Sharing of important information includes operational performance and our Dover berths and are changed regularly to ensure updates on the Port of Dover Community Fund, Western Docks Revival development. they do not weaken or break while hauling port development updates, community events a load. The ropes help to mimic a rainforest The Board recognised the achievements of and Brexit. staff through the presentation of two setting and the park will have many more Meritorious Service Awards. We also celebrated As a measure of good governance (as set out years of use from them. a second sustainability award from CEEQUAL within the Ports Good Governance Guidance), the PUG and PCF members were invited to for Dover Western Docks Revival. The Port has supported Dover undertake a review of their own effectiveness. Athletic Football Club Under 15’s We were also delighted to update attendees with the latest news on the Port of Dover A comprehensive self-analysis of the team with kit sponsorship for two Community Fund and present a representative effectiveness of both forums was debated at years and continues to support from the Kent Community Foundation with both PCF and PUG meetings during 2018 and Nurturing Life Skills through Sport another major financial contribution. both groups were satisfied with the importance with grassroots rugby in Dover of the meetings, which offers the opportunity through its partnership with Dover for valuable face-to-face engagement to Rugby Football Club (DRFC). PORT AND COMMUNITY discuss wider issues. FORUM (PCF) AND PORT

USERS GROUP (PUG) CONSULTING ON MAJOR whole Port taking into account developments chaplaincy conducted over 200 port visits and in trade and the increased tonnage of ferries – a further 100 ship visits. This accounted for We continue to consult formally with our PLANS like the new DFDS vessel that is due to be nearly 600 hours of interactions with well over community and stakeholders through the Port We are Extensive stakeholder consultation processes deployed on the Channel in 2021. 2,000 people. The chaplains are always on call and Community Forum (PCF) and Port Users currently are employed for any major plans, allowing for staff within the port community who want Group (PUG), which are independently chaired numerous and meaningful ways for The first round consultation document relating someone to talk to in confidence as well as the statutory consultative forums. working on stakeholders to engage with our organisation. to the Port’s Masterplan for 2045 is available wider maritime community, such as when four a 30-year on our website. A masterplan is crucial to any The PUG provides an important platform for fishermen were plucked from the Channel by The Port is planning for the future – we’ve port as it sets out its strategy and vision for the open discussion on topics such as operational plan for the helicopter when their trawler sank under them. invested heavily in the Western Docks. We are next 20 – 30 years to ensure it can meet the performance, port master planning and Brexit. currently working on a 30-year plan for the whole Port needs of the future by steering shorter-term Although supported by Kent Workplace developments towards achieving the longer- Mission and Christians Together in Dover, the term vision. Port of Dover Chaplaincy team provides support to people of all or no faiths, and does PORT OF DOVER not restrict its service to spiritual matters. CHAPLAINCY During 2018, the chaplaincy was also heavily involved in Dover’s key ceremonies and services Since its launch in 2011, the Port of Dover including the Torch of Remembrance, Herald of Chaplaincy has provided pastoral support for Free Enterprise Service and Merchant Navy Day. seafarers, passengers, port workers and the Dover community. There are currently five chaplains, a mix of lay and ordained, all voluntary and from three different In 2018, the chaplaincy denominations. conducted over 200 Workplace chaplaincy is based on the principle port visits and a further that every person matters, is valued, and is worthy of support for their emotional, physical 100 ship visits. and spiritual well-being. In 2018, the

22 23 PORT OF DOVER COMMUNITY FUND PORT OF DOVER COMMUNITY FUND

Partnering with the Marlowe Theatre, Cruise photo shoots. Whilst here the crews utilise Over 170 Terminal 1 (the former Dover Marine Railway local services such as accommodation and Station completed in 1914) was transformed restaurants and during 2018, these production people into a place ‘To Remember’ with Return of the companies have generated economic benefit to attending at Unknown, a performance project led by the the local community of approximately Marlowe to challenge the limits of cultural £170,000. our local memory, seeking to discover what World War beach to 1 means to us today. EVENTS Working with communities across Kent, the collect Now in its sixth year, the Port of Dover Marlowe Theatre created a powerful piece of Community Regatta on the esplanade marine litter. drama about Remembrance and WW1, asking welcomes the whole community and beyond. what we remember, how we remember and Highlights include the Port of Dover invoking a more poignant question: "What Community Raft Race, nautical activities and have we forgotten?" Scenes took us back to demonstrations including Hovercraft, Port 1920, the home-coming for the unidentified vessels, and Dover Lifeboat. soldier of the Great War. passed through the Port on his way to Shore-side offered an array of entertainment , where he became an including a human football table, roundabouts, integral part of our national identity. bungee trampoline, crazy golf, model boats and giant board games. Performances on the Performed in the week of Armistice Day, this outdoor stage from a variety of fabulous was the largest community theatre production musical acts kept people entertained. Over 80 delivered away from the main theatre stage in stalls, including 25 food concessions braved the . wet British weather, offering refreshments, crafts and local produce as well as useful DOVER MARINA OPEN DAY A FILM LOCATION AND THE community and charity information.

Now in its sixth year, the Crosswall Quay COMMUNITY BENEFIT £3,000 raised from the Regatta was donated played host to the Dover Marina Open Day. The Port receives enquires about film locations to the Dover Outreach Centre, a local charity The event ran in conjunction with the Royal from TV and film producers. We have some supporting people out of homelessness. National Lifeboat Institute (RNLI) and Royal unique buildings that offer suitable sets for Back for a third year, the ever-popular White Cinque Ports Yacht Club to encourage more commercials, TV shows, feature films and people to get involved with sailing. Cliffs Christmas ICE-travaganza gets bigger and better. The Port of Dover’s main stand featured the Port’s marina, environmental, and safety teams, our event to teach visitors about the issues of Festively decked out Cruise Terminal One as well as a Neighbourhood Policing Unit. The marine litter, the harm it causes to our marine featured ice-skating on the fantastic indoor real free marine-based day was a fun filled family environment and how to prevent it. Our prizes ice rink, Father Christmas in his grotto and day with activities, various stalls and and handouts are all plastic free to reinforce rides including electric bumper cars, fun house information for the seasoned or novice mariner the message. and side stalls. and the community. Other exhibitors included Over the four-week period, around 75,000 Kent Fire and Rescue Service, Cullen’s The Port has backed The Royal Life Saving guests enjoyed a packed programme of conjuring, Sea Cadets, Boat-Shift and Dover Society (RLSS) for its crucial community safety entertainment with live music, bar, a variety of SeaSports. work. The UK’s leading drowning prevention charity has conferred the status of ‘Friend of food outlets and weekend market stalls the Society’ on the Port in recognition of its offering festive gifts. BEACH CLEANS years of ‘valuable service’ to the RLSS. Around 13,000 public skaters took to the ice We participate in beach cleans to remove and nearly 1,500 children visited Father marine litter washed up from the sea onto our Christmas to receive an early gift. beaches, including the annual Great British Beach Clean on Shakespeare Beach with the The event was made possible through White Cliffs Countryside Project, which is a sponsorship from DFDS, TW Services, WW national event run by the Marine Conservation Martin, N.T.Rix Scaffolding Ltd and E.J.Dittons Society. 2018 was our biggest ever event with & Co. Ltd. over 170 people attending at our local beach Richard Christian to collect marine litter. We run fun activities at Head of Policy and Communications

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COMMUNITY ENGAGEMENT WITH LOCAL SCHOOLS

Four Hundred Local Youngsters Create Marvellous Community Art

The Port of Dover and VSBW teamed up with Dover smART Project to enter the 2018 Ivor Goodsite Hoarding Competition for a second consecutive year.

Twenty two local schools were asked to design a community art project about what they love about Dover, how they value where they live and what is important to them about their “The Port is delivering home town. Dover Western Docks Pupils worked with local graphic designer and Revival as a priority for illustrator, Jack Cant, on refining the themes and designs from their sketchbooks. The chosen long-term port resilience entries were transformed onto the hoarding. For and thereby providing a the second year running DWDR’s Ivor Goodsite catalyst for waterfront Hoarding received second place in the national regeneration.” Considerate Constructors Scheme. Pupils from St Mary’s Junior School spent the summer holidays thinking about ideas for a Health & Safety poster for a construction site. Throughout construction, DWDR has had On return to school in the autumn, 75 children a major, positive impact on lives across presented their creative artwork to a panel of East Kent. DOVER judges and the hard task followed shortlisting It has created employment through a local the best 10. The winners worked with illustrator, employment policy, provided training and Jack Cant to finalise their submissions to give to WESTERN DOCKS education, uncovered and protected VolkerWessels for their 2019 Safety Campaign. archaeology, and supported many local REVIVAL community events and initiatives. Through the interim stage of the Dover Western Docks Revival project, an ‘Excellent’ CEEQUAL award was achieved for the Marine Civil Works and recertification of ISO 14001 Environmental Management System to the The Government has recognised the Port’s new 2015 standard. It is an evidence-based Dover Western Docks Revival (DWDR) project sustainability assessment, rating and awards as a major driver for regeneration, not only for scheme that promotes the achievement of the waterfront but also for the town. high environmental and social performance in Back in 2017, confirmation was received that a Civil Engineering, infrastructure, landscaping consortium of leading British and European and public realm projects. lenders had agreed a £200m package of loans A new wall surface in the marina to support the Port’s flagship capital building development as part of the Dover Western programme. Docks Revival project has been introduced, Allianz Global Investors agreed to provide the specially designed in conjunction with advice programme with a £55m private placement from the Environment Agency to promote bond; RBS and Lloyds bank provided a £35m macroalgae colonisation. Colonisation has revolving credit facility; and the European occurred rapidly and has evidenced successful Investment Bank confirmed a £75m loan. habitat creation as part of the project.

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FUNDRAISING EMPLOYMENT All three apprentices will be furthering their OPPORTUNITIES studies at university. The Three Peaks Challenge In Support of “Apprenticeships are a great route Teenage Cancer Trust into work for young people and Creating a legacy for future construction The project has provided an ideal environment leaders to allow a number of graduates to find their Members of the team delivering the DWDR mean proper training and invaluable place in the industry while they in turn have all development took on the gruelling Three Peaks experience, as well as a wage.” Considerable effort has been applied to ensure greatly contributed towards the delivery of this Challenge to raise vital funds for research into that opportunities for both apprentices and crucial development for the Port’s long-term teenage cancer. The famous endurance Dave Herrod, Port of Dover graduates have been an integral part of the resilience plans. challenge was tackled by eight members of the recruitment programme for both the Port and team and involved 26 miles of rough terrain to their contractors delivering the development. A total of six graduates have played their part climb the three largest mountains in , over the last three years of which four gained a Scotland and Wales (Ben Nevis, Scafell Pike and VSBW’S APPRENTICES taster during the placement period of their Snowdon) all within a 24 hour period. degree courses and chose to return following

Climbing approximately 3,000m - the Rory Sutton, Harry Quested and Ismail Gonul equivalent of walking one third of the way up started work for VSBW in July 2017 and were Mount Everest - and following intensive recruited from Mid-Kent College as Apprentice Civil Engineers. training - the aim to raise £2,500 for the “Nurturing talented pioneering charity ‘Teenage Cancer Trust’ was Since then, they have studied and gained their achieved. graduates is key to a NVQ Level 3 Diploma in Construction Learning skilled workforce in “The 3 Peaks Challenge was exactly that – on-the-job, training four days a week on the challenging! We are very proud to have taken construction of the VolkerStevin Boskalis the future.” part in this very worthwhile cause” – David Westminster’s (VSBW) marine structures and Frazer, Port of Dover bridge contract.

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graduation. The other two arrived as newly The uses for the many oak and beech timbers is Some images courtesy of Nigel Scutt – Dover Strait Shipping. qualified engineers and have quickly moved on to still to be determined, and our Heritage and CSR project manage certain elements of the scheme. Officers will be visiting schools with samples of the 400+ year old timbers and talking to children The Port has supported their professional about the history of the port and the many development, giving opportunities on the project, exciting finds resulting from the excavation works. secondment to the Port and also time working with one of the four principal contractors on site. All the engineers are currently working toward LOCAL BENEFIT TO THE chartered status within their own respective areas EAST KENT REGION of engineering expertise. In 2018, the project’s marine civil engineering Marius Baranauskas (Civil Engineering), Owen contractor VSBW confirmed that, of the 300+ Belmont (Environment), Nuno Djabi (Civil staff employed on site, 48% lived in the East Kent Engineering), David Frazer (Building Surveying), region and 29% within the immediate Folkestone/ Belle Sierina (Environment) and Josie Sinden Dover/Deal/Sandwich area. Women accounted for (Architecture) have all been able to bring latest 16% - above the industry average of 9%. thinking and best practice to the project and have demonstrated that their enthusiasm and The local economic benefit of the construction hunger to engage with new innovations have phase of the development from VSBW’s contract been of considerable value. alone reached £157 million. Further value from the three other contractors is being evaluated. The opportunity to work on such a high profile Throughout the development, VSBW provided and challenging project in the early stages of 1,817 staff training days, 1,517 volunteering hours their working lives is proving to be a useful and to support initiatives and charities, raising £47,119 beneficial stepping stone for career to benefit local good causes, a further thirteen development. Science, Technology, Engineering and Maths (STEM) events and a further seventeen school HERITAGE UPDATE educational visits to support the curriculum.

Following last year’s exciting finds, in the form of The Great Pent, timbers from both the The local economic Elizabethan and Victorian periods, and a couple of 14,000 year old mammoth teeth, this year benefit of the has been more about ensuring that the construction phase of heritage removed during construction is now being readied for reincorporation into the the development from Clock Tower Square public realm area. VSBW’s contract alone As part of the heritage protocol, granite reached £157 million. copings and sets from the Prince of Wales Pier have been renovated and are being used for flooring, planters and seating. The development site has been running the Considerate Constructor’s Scheme since the Lamp standard bases originally from the Prince of outset and as a result of achieving ‘Exceptional Wales Pier, which were suffering from years of Status’ with a score of 46/50 was awarded a exposure to the elements, have been fully Gold at the Considerate Constructors Scheme restored by specialists and re-sited in the Clock National Site Awards. Tower Square and around the new Marina Office. To cap this, a milestone of one million working hours was achieved mid-way through the year Also, Heritage Bollards from the former pier without recording any serious accidents. are being used to demarcate the original lining VolkerStevin used their bespoke behavioral of the pier from its first construction phase safety programme - Safety Ripple - to underpin back in 1893. The magnificent gates, which safety initiatives. used to secure the pier from twilight until dawn, will also be incorporated into the public Dave Herrod realm as a point of interest. DWDR Programme Director

30 PORT OF DOVER Harbour House, Dover, Kent CT17 9BU

T: +44 (0)1304 240400 F: +44 (0)1304 240465 E: [email protected] www.doverport.co.uk