Energy Essentials Tipsheet Click Energy

Useful information for your reference when selling Click Energy services

Distributors

A distributor is the company responsible for transmission of energy from the source to a customer’s premises. Distributors ensure supply of energy and maintain the network (poles and wires). Distributors are the responsible party in the event of severe weather or other causes of network outages. The tables below include NMI and MIRN / DPI prefixes to assist you in identifying which distributor services a particular customer.

Electricity Distributors

State Distributor NMI prefix ACT ActewAGL 700 NSW Ausgrid 410 NSW Endeavour Energy 4310 NSW Essential Energy 4001, 4204, 4407 VIC Ausnet 6350 VIC Citipower 6102, 6103 VIC Jemena 6001 VIC Powercor 6203 VIC United Energy 6407, 6408 QLD Energex 311, QB SA SA Power Networks 2001, 2002

Gas Distributors

State Distributor MIRN / DPI prefix

ACT ActewAGL 526

NSW Jemena 524

NSW Envestra 522

VIC Ausnet 533

VIC Envestra 532

VIC Multinet 531

SA Envestra 503, 551

Industry terms and terminology The energy industry has its own norms and conventions along with its own specific terms and terminology to describe standard processes and physical network items.

Term Definition Tariff A pricing structure for electricity or gas. The fixed charge a customer must pay for each bill in order to have the service available at the Service / Supply Charge property. Energy used during the times designated as “peak” under the customer’s current arrangement Peak Usage (usually 7am-11pm daily for electricity). Energy used during the times designated as “off peak” under the customer’s current arrangement Off-peak Usage (usually 11pm-7am for electricity). The company that purchases energy on behalf of the customer and provides them with billing and Retailer other customer services. Distributor The company responsible for supply of energy and maintenance of network facilities. NMI National Meter Identifier – used for electricity meters. MIRN Meter Installation Reference Number – used for gas meters in VIC, SA. DPI Delivery Point Identifier – used for gas meters in NSW. Kilowatt Hour (kWh) Unit of measure. Used to register how much electricity has been consumed. Mega Joule (MJ) Unit of measure. Used to register how much gas has been consumed. The process of connecting the customer’s electricity supply. Otherwise known as a fuse-insert / Energisation turn-on Change of Retailer Refer to the transfer of a customer from one retailer to another A situation where two different retailers submit a request to win the same account at the same Concurrent Transfer time. Results in cancellation of both requests.

Tariff refresh schedules Electricity and gas tariffs (usage rates) are refreshed at a standard frequency, typically on an annual basis. Tariffs are scheduled to be refreshed at the intervals outlined below for specific regions.

Fuel type NSW VIC QLD SA Electricity 1st July 1st January 1st July 1st July Gas 1st July 1st January N/A 1st July

Transfer timeframes When transferring an electricity or gas meter from one retailer to another, there is a standard process which must be followed to ensure successful transfer and account creation. These timeframes will vary based on the standard meter reading schedules in a customer’s distribution network.

Electricity meters (Change of Retailer) Electricity meters are typically read once every quarter (three months). To transfer an electricity meter from one retailer to another, a quote must be submitted, approved, and the billing rights must be won by the new retailer. After these steps are completed, the customer must wait until the next scheduled meter read before their meter is transferred to their new retailer.

Gas meters (Change of Retailer) Gas meters are typically read once every 60 days. To transfer a gas meter from one retailer to another, a quote must be submitted, approved, and the billing rights must be won by the new retailers. After these steps are completed, the customer must wait until the next scheduled meter read before their meter is transferred to their new retailer.

Move-in requests When a customer is moving in to a new premise address, a special meter read must be scheduled to ensure billing coincides with the customer’s move-in date. Special meter reads attract a one-off meter read cost. This cost is passed on from the distributor (who performs the meter reading).

Concessions Energy concessions are legislated by state governments, which determine both the dollar value and eligibility criteria. Click Energy makes concessions available to its customers.