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Standards Australia – Published Standards
Week Commencing 8 February Standards Australia – Published Standards Standards Australia has advised that the following Standards have been published. AS/NZS 5263.1.3:2021 Gas appliances, Part 1.3: Gas space heating appliances AS/NZS 5263.1.8:2021 Gas appliances, Part 1.8: Decorative effect gas appliances Hydrogen proposed for 40,000 customers in Albury-Wodonga Australian Gas Networks media release 4 February 2021 Australian Gas Infrastructure Group (AGIG) is proud to partner on two renewable hydrogen project bids to the Australian Renewable Energy Agency (ARENA), submitted last month. In Victoria, Australian Gas Networks (AGN) – part of AGIG – is partnering with global low- carbon energy company ENGIE to develop a renewable hydrogen project that will supply carbon-free hydrogen at volumes of up to 10 per cent, to around 40,000 existing residential, commercial and industrial connections. The 10MW Hydrogen Park Murray Valley (HyP Murray Valley) project will be co-located with the West Wodonga Wastewater Treatment Plant and supply renewable hydrogen blended with natural gas to customers on the existing Albury-Wodonga gas distribution network, with the facility also able to supply industry and transport markets. The HyP Murray Valley bid has been submitted alongside the Clean Energy Innovation Park (CEIP) project proposal, a joint venture between AGIG and international integrated energy group ATCO. The CEIP will be located alongside renewable electricity generation assets in Waradarge, Western Australia. It comprises a 10MW electrolyser and is capable of producing 4.0 tonnes of renewable hydrogen per day for use in gas networks, industry and transport. These projects add to AGIG’s current hydrogen developments in Hydrogen Park South Australia and Hydrogen Park Gladstone in Queensland and demonstrates AGIG’s commitment to target 10 per cent renewable gas in networks by no later than 2030. -
Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Australian Gas Infrastructure Group Annual Review 2018
Attachment 2.1 Australian Gas Infrastructure Group Annual Review 2018 January 2020 Delivering for Australians 2018 Annual Review We are Australian Gas Infrastructure Group (AGIG) One of Australia’s largest gas infrastructure Our portfolio of companies delivers for customers businesses. across Australia. Our vision is to Dampier Bunbury be the leading gas Pipeline Group (DBP) infrastructure Operates in Western Contents business in Australia. Australia and the Message from the Chairmen 03 We will achieve this Northern Territory. Message from the CEO 05 by delivering for our Multinet Gas Highlights 09 customers, being Networks (MGN) About AGIG 11 a good employer and Operates in Victoria. being sustainably Values and Vision 15 Australian Gas cost efficient. Our Role in the Gas Industry 17 Networks (AGN) Our Project Capabilities and Credentials 21 We own and operate Operates in Victoria, Delivering for Customers 27 infrastructure that South Australia, A Good Employer 39 delivers gas to Australian Queensland, New Sustainably Cost Efficient 43 homes, businesses, and South Wales and the Operational Statistics 59 communities. In 2018 Northern Territory. we surpassed two AGIG builds and million customers operates new pipelines on our distribution across the country. networks—more than any other gas distributor in the country. We also deliver and store gas that supports the Australian economy—for power generators, mines and manufacturers. Australian Gas Infrastructure Group Australian Gas Infrastructure Group 01 2018 Annual Review 2018 Annual Review 02 Message As the Chairmen of the companies that make up AGIG – DBP, MGN and AGN – from the we are proud of the achievements Chairmen of AGIG in working towards this vision. -
Distribution Annual Planning Report
DISTRIBUTION ANNUAL PLANNING REPORT December 2018 Powercor Distribution Annual Planning Report – December 2018 Disclaimer The purpose of this document is to provide information about actual and forecast constraints on Powercor’s distribution network and details of these constraints, where they are expected to arise within the forward planning period. This document is not intended to be used for other purposes, such as making decisions to invest in generation, transmission or distribution capacity. Whilst care was taken in the preparation of the information in this document, and it is provided in good faith, Powercor accepts no responsibility or liability for any loss or damage that may be incurred by any person acting in reliance on this information or assumptions drawn from it. This Distribution Annual Planning Report (DAPR) has been prepared in accordance with the National Electricity Rules (NER), in particular Schedule 5.8, as well as the Electricity Distribution Code. This document contains certain predictions, estimates and statements that reflect various assumptions concerning, amongst other things, economic growth and load growth forecasts that, by their nature, may or may not prove to be correct. This document also contains statements about Powercor’s plans. These plans may change from time to time without notice and should therefore be confirmed with Powercor before any action is taken based on this document. Powercor advises that anyone proposing to use the information in this document should verify its reliability, accuracy and completeness before committing to any course of action. Powercor makes no warranties or representations as to the document’s reliability, accuracy and completeness and Powercor specifically disclaims any liability or responsibility for any errors or omissions. -
Post-Show Report
POST-SHOW REPORT 2016 sponsors and exhibitors included: +61 (0)2 8188 7597 [email protected] www.energyweek.com.au | 1 AUSTRALIAN ENERGY WEEK 2016 REVIEW FROM THE CHAIR Dear Energy Executive, More than 400 attendees at Australian Energy Week in Melbourne in mid-June had the benefit of 88 expert presenters and panelists over 4 days, across 8 different tracks. They covered a wide range of issues that stand between the Australian community and achievement of the CoAG Energy Council’s recently-announced goal of integrating energy and climate change policies to deliver secure supply and the lowest possible prices. Not surprisingly, much of the speakers’ focus - and the audience’s questions - was on the drivers for change and the need for a durable, bipartisan approach to settle investors’ nerves and to encourage lenders’ support for new developments. One of the most interesting questions was posed by speaker Roberto Bocco, Head of Energy Industries at the World Economic Forum. “We are witnessing a continuous trend for decarbonisation,” he said, “but what if the future of energy is different from what we are expecting?” Diversity among leading nations pursuing the transformation of electricity supply, he pointed out, highlights that there is no single pathway to a more affordable, sustainable and secure energy system. The capacity of the Australian Energy Week presenters to pursue the prospects of diversity and the differing pathways to our national energy future was, I think, the major strength of the conference - which will be held again in Melbourne in May next year. Feedback from the attendees thronging the Albert Park venue for the event repeatedly pointed to the benefits of being exposed to a wide range of views in an environment notable for calm discussion - and, having organised and participated in a multitude of conferences over the past 35 years, I was struck by the high level of networking I saw around me. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
2020 Safety Performance Report on Victorian Electricity Networks
Safety performance report on Victorian electricity networks October 2020 Safety performance report on Victorian electricity networks October 2020 Energy Safe Victoria This report has been endorsed by the Director of Energy Safety in Victoria. Authorised and published by the Victorian Government Melbourne October 2020 © Copyright State of Victoria 2020 You are free to re-use this work under a Creative Commons Attribution 4.0 licence, provided you credit the State of Victoria (Energy Safe Victoria) as author, indicate if changes were made and comply with the other licence terms. The licence does not apply to any images, photographs or branding, including Government logos. ISBN-13: 978-1-925838-39-8 (print) ISBN-13: 978-1-925838-37-4 (online) This document is also available online at www.esv.vic.gov.au Energy Safe Victoria Foreword This year has seen Energy Safe Victoria embark on a period of major with other responsible parties. This will help us better target our regulatory transformation. Part of this was our continuing drive to implement the activities based on risk. recommendations of the Independent Review of Victoria's Electricity and Tragically, there were two fatalities and three incidents involving serious Gas Network Safety Framework and part was in response to the injuries this year. All involved the public. All were preventable. While holding extraordinary events of the last twelve months. those responsible to account is important, our primary focus is on After a decade, my predecessor Paul Fearon retired in February 2020. preventing such tragedies. I subsequently took over as Director of Energy Safety and Chair Designate The simultaneous bushfires in all states along the eastern seaboard were for the ESV Commission in March 2020. -
2009 Annual Report
Energy and Ombudsman Water (Victoria) 2009 Annual Report Energy and Water Ombudsman (Victoria) 2009 Annual Report ELGAS KLEENHEAT ORIGIN ENERGY LPG POWERGAS SUPAGAS AGL SALES AUSTRALIAN POWER & GAS ENERGYAUSTRALIA ORIGIN ENERGYELGAS KLEENHEAT ORIGIN ENERGY LPG POWERGAS SUPAGAS AGL SALES AUSTRALIAN POWER & GAS ENERGYAUSTRALIA ORIGIN ENERGY RED ENERGY SIMPLY ENERGY TRUENERGY VICTORIA ELECTRICITY CITY WEST WATER SOUTH EAST WATER YARRA VALLEY WATER MELBOURNERED ENERGY SIMPLY ENERGY TRUENERGY VICTORIA ELECTRICITY CITY WEST WATER SOUTH EAST WATER YARRA VALLEY WATER MELBOURNE WATER BARWON WATER CENTRAL HIGHLANDS WATER COLIBAN WATER EAST GIPPSLAND WATER GIPPSLAND WATER GOULBURN VALLEYWATER BARWON WATER CENTRAL HIGHLANDS WATER COLIBAN WATER EAST GIPPSLAND WATER GIPPSLAND WATER GOULBURN VALLEY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER NORTH EAST WATER SOUTH GIPPSLAND WATER WANNON WATERWATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER NORTH EAST WATER SOUTH GIPPSLAND WATER WANNON WATER WESTERN WATER WESTERNPORT WATER GOULBURN-MURRAY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER WESTERN WATER WESTERNPORT WATER GOULBURN-MURRAY WATER GRAMPIANS WIMMERA MALLEE WATER LOWER MURRAY WATER SOUTHERN RURAL WATER AGL SALES AURORA ENERGY AUSTRALIAN POWER & GAS CLICK ENERGY COUNTRY ENERGY DODO POWER &SOUTHERN GAS RURAL WATER AGL SALES AURORA ENERGY AUSTRALIAN POWER & GAS CLICK ENERGY COUNTRY ENERGY DODO POWER & GAS ENERGYAUSTRALIA ENERGYONE INTEGRAL ENERGY JACKGREEN MOMENTUM ENERGY NEIGHBOURHOOD ENERGY ORIGIN ENERGY POWERDENERGYAUSTRALIAI- -
Power Assets Canada United Kingdom Continental Europe
BUSINESS REVIEW Investment in Infrastructure Investments in POWER ASSETS UNITED KINGDOM Infrastructure Investments in Infrastructure Investments in CONTINENTAL CANADA EUROPE Infrastructure Investments in Infrastructure Investments in AUSTRALIA MAINLAND CHINA Investments in Infrastructure Investments in INFRASTRUCTURE NEW ZEALAND RELATED BUSINESSES BUSINESS REVIEW Investment in POWER ASSETS CKI holds 38.01% of Power Assets, a global investor with assets in Hong Kong, the United Kingdom, Australia, New Zealand, Mainland China, the United States, Canada, Thailand, the Netherlands and Portugal. These investments include electricity and gas companies which serve millions of customers around the world. 28 CK INFRASTRUCTURE HOLDINGS LIMITED Power Assets’ 2017 audited profits attributable to In Canada, Canadian Power Holdings delivered shareholders amounted to HK$8,319 million (2016: high availability and Canadian Midstream Assets HK$6,417 million), an increase of 30% as compared progressed with the implementation of major pipeline to 2016. This was mainly due to a one-off gain on projects. Dutch Enviro Energy in the Netherlands disposal of properties recorded in 2017, the first full- expanded its portfolio to include waste separation year contribution from Canadian Midstream Assets, to better serve customer needs. During the year, contribution from the newly acquired investment the operations in Thailand, Mainland China, Portugal DUET Group (“DUET”) and more favourable and New Zealand also delivered strong operational exchange rates on translation of foreign currency performance and high levels of customer satisfaction. deposits to the Hong Kong dollar. The profit increase was partially offset by a one-off deferred tax credit In Hong Kong, Power Assets through HK Electric recognised in 2016 for a reduction of corporate tax Investments and HK Electric Investments Limited rate in the United Kingdom. -
Jemena Electricity Networks (Vic) Ltd
Jemena Electricity Networks (Vic) Ltd 2018 Distribution Annual Planning Report Public 31 December 2018 An appropriate citation for this paper is: 2018 Distribution Annual Planning Report Contact Person Ashley Lloyd Network Capacity Planning & Assessment Manager Ph: (03) 9173 8279 [email protected] Jemena Electricity Networks (Vic) Ltd ABN 82 064 651 083 Level 16, 567 Collins Street Melbourne VIC 3000 Postal Address PO Box 16182 Melbourne VIC 3000 Ph: (03) 9713 7000 Fax: (03) 9173 7516 EXECUTIVE SUMMARY EXECUTIVE SUMMARY Jemena is the licensed electricity distributor for the northwest of Melbourne’s greater metropolitan area. The Jemena Electricity Networks (JEN) service area covers 950 square kilometres of northwest greater Melbourne and includes the Melbourne International Airport, which is located at the approximate physical centre of the network, and some major transport routes. The network comprises over 6,0001 kilometres of electricity distribution lines and cables, delivering approximately 4,400 GWh of energy to over 345,000 homes and businesses for a number of energy retailers. The network service area ranges from Couangalt, Clarkefield and Mickleham in the north to Williamstown and Footscray in the south and from Hillside, Sydenham and Brooklyn in the west to Yallambie and Heidelberg in the east. The 2018 Distribution Annual Planning Report (DAPR) details the past performance of Jemena’s electricity network, summarises the asset management, demand forecasting and network development methodologies adopted by Jemena, and presents forecast electricity demand for the forward planning period (five year planning period from 2019 to 2023). The report also identifies existing and emerging network limitations to supplying forecast demand, and identifies and proposes credible options to alleviate or manage the identified electricity network limitations.