2021 Full-Year Result
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Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Ensuring Reliable Electricity Supply in Victoria to 2028: Suggested Policy Changes
Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes Associate Professor Bruce Mountain and Dr Steven Percy November 2019 All material in this document, except as identified below, is licensed under the Creative Commons Attribution-Non- Commercial 4.0 International Licence. Material not licensed under the Creative Commons licence: • Victoria Energy Policy Centre logo • Victoria University logo • All photographs, graphics and figures. All content not licenced under the Creative Commons licence is all rights reserved. Permission must be sought from the copyright owner to use this material. Disclaimer: The Victoria Energy Policy Centre and Victoria University advise that the information contained in this publication comprises general statements based on scientific research. The reader is advised and needs to be aware that such information may be incomplete or unable to be used in any specific situation. No eliancer or actions must therefore be made on that information without seeking prior expert professional, scientific and technical advice. To the extent permitted by law, the Victoria Energy Policy Centre and Victoria University (including its employees and consultants) exclude all liability to any person for any consequences, including but not limited to all losses, damages, costs, expenses and any other compensation, arising directly or indirectly from using this publication (in part or in whole) and any information or material contained in it. Publisher: Victoria Energy Policy Centre, Victoria University, Melbourne, Australia. ISBN: 978-1-86272-810-3 November 2019 Citation: Mountain, B. R., and Percy, S. (2019). Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes. Victoria Energy Policy Centre, Victoria University, Melbourne, Australia. -
Solar Energy Policy Setting and Applications to Cotton Production
SOLAR ENERGY POLICY SETTING AND APPLICATIONS TO COTTON PRODUCTION JW Powell I JM Welsh SOLAR ENERGY POLICY SETTING AND APPLICATIONS TO COTTON PRODUCTION Report outline Executive Summary 5 1. Energy in agriculture 6 • Energy Use in World Agriculture 6 • Energy Use in Australian Agriculture 7 • Energy Use in Irrigated Cotton 8 • The feasibility and development of renewable energy sources for cotton 9 2. Energy Policy Setting 11 • Australian Government Renewable Energy Policies 11 • Renewable Energy Target (RET) 11 • Emissions Reduction Fund 14 • Other Government Bodies 15 3. Electricity Markets & Pricing 16 • Advances in Solar Technology 20 • A Bright Future for Solar Energy in Australia 23 4. Associated solar technology 25 • Utilising ‘excess’ solar energy 25 • Battery Storage 25 • Electric Vehicles 26 Conclusion 27 Acknowledgements 27 References 28 2 SOLAR ENERGY POLICY SETTING AND APPLICATIONS TO COTTON PRODUCTION www.cottoninfo.com.au 3 SOLAR ENERGY POLICY SETTING AND APPLICATIONS TO COTTON PRODUCTION Executive Summary Energy is at the forefront of agricultural issues in Australia. Two key concerns dominate the discussion of agricultural energy: pricing volatility of energy and government policy supporting renewable energy. Together these concerns have resulted in a stimulated interest in the potential substitutes for fossil fuels. A scarcity in energy sources (particularly crude oil) has highlighted the dependence of energy-related agricultural inputs such as fertilizer, electricity and fuels for farm plant and irrigation pumping. As government policies develop, environmental concerns related to global climate change and market signals from the consumer to improve sustainability have encouraged investigation of alternative energy sources to transform the relationship between the energy and agriculture sectors. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
Statement of Corporate Intent 2011/2012 for Parliamentary Tabling
Statement of Corporate Intent 2011/2012 For Parliamentary tabling Prepared by the Directors and Management of CS Energy Ltd (ABN 54 078 848 745) for shareholding Ministers: Rachel Nolan MP Minister for Finance, Natural Resources and The Arts and Stephen Robertson MP Minister for Energy and Water Utilities This document contains highly confidential material relating to the business affairs of CS Energy Limited. The Right to Information Act 2009 only applies to CS Energy Limited in respect to its community services obligations. Any unauthorised disclosure of material contained in this statement may diminish the commercial value of that information and would have an adverse effect on the business, commercial and financial affairs of CS Energy Limited. Contents 1 Scope/policy position ................................................................................................ 2 1.1 Main undertakings.............................................................................................................................. 2 1.2 Corporate and operational objectives ............................................................................................. 3 1.3 Corporate and operational strategies .............................................................................................. 3 1.4 Corporate and operational performance outcomes ....................................................................... 4 1.5 Performance drivers ......................................................................................................................... -
What's Inside
™ AUSTRALIA MARKET GUIDE WHAT’S INSIDE SECTION 1: General market overview SECTION 2: Viridian and Click Energy SECTION 3: How to sign up © 2016 Viridian. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. SEPTEMBER 2016 GENERAL MARKET OVERVIEW Brisbane Adelaide Sydney Canberra Melbourne ELECTRIC NATURAL GAS © 2016 Viridian. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, VIRIDIAN • AUSTRALIA MARKET GUIDE 2 is strictly prohibited. Market Snapshot The National Electricity Market (NEM) is the wholesale electricity market that delivers electricity to almost 10 million homes and businesses in Australia. Established in December 1998, it’s one of the largest geographically interconnected power systems in the world, covering a distance of approximately 4,500 kilometres through New South Wales, Queensland, South Australia, Victoria, Tasmania and the Australian Capital Territory. The aim of the NEM is to make sure electricity is available when it’s needed, in a cost effective and reliable way. There are three main participants in the NEM: • Generators, which are coal, natural gas and renewable power stations that sell electricity to the market. • Distributors, who own and manage the infrastructure (poles and cables) which bring the electricity to residential and business customers. • Retailers, who buy electricity from the market. They then sell electricity on to residential and business customers. Click Energy is an Energy Retailer in Australia. Out of the 10 million residential consumers in Australia, the following percentages have switched to a market contract:1 • Victoria: 88% • South Australia: 84% • New South Wales: 69% • Queensland: 46% What is a distributor? Distributors are a core part of the constant supply of electricity and gas into homes and businesses. -
Capital Program 2020 Update Copyright Disclaimer This Publication Is Protected by the Copyright Act 1968
Capital Program 2020 update Copyright Disclaimer This publication is protected by the Copyright Act 1968. While every care has been taken in preparing this publication, to the extent permitted by law, the State of Queensland accepts Licence no responsibility and disclaims all liability (including without limitation, liability in negligence) for all expenses, losses This work, except as identified below, is (including direct and indirect loss), damages and costs incurred licensed by Queensland Treasury under a as a result of decisions or actions taken as a result of any data, Creative Commons Attribution-No Derivative information, statement or advice, expressed or implied, contained Works (CC BY-ND) 4.0 Australia licence. To view a copy of this within. To the best of our knowledge, the content was correct at the licence, visit: http://creativecommons.org.au/ time of publishing. You are free to copy and communicate this publication, Copies of this publication are available on our website at as long as you attribute it as follows: www.treasury.qld.gov.au and further copies are available © State of Queensland, Queensland Treasury, August 2020 upon request to: Third party material that is not licensed under a Creative Commons Queensland Treasury licence is referenced within this publication. All content not PO Box 15009, City East, QLD 4000 licensed under a Creative Commons licence is all rights reserved. Please contact Queensland Treasury / the copyright owner if you Phone: 13 QGOV (13 7468) wish to use this material. Email: [email protected] Web: www.treasury.qld.gov.au The Queensland Government is committed to providing accessible services to Queenslanders of all cultural and linguistic backgrounds. -
EWOV 2018 Annual Report OUR PURPOSE OUR GOAL OUR VALUES
EWOV 2018 Annual Report OUR PURPOSE OUR GOAL OUR VALUES To independently To be a fair, Independence, and efficiently impartial and highly access, equity, resolve disputes respected dispute quality, effectiveness, between customers resolution service efficiency, community and energy and awareness, linkages water companies in Victoria and reduce their occurrence REPORTING RESPONSIBILITIES DATA NOTE MORE ON OUR WEBSITE Our Annual Report is prepared and This report reflects data for the year The online version of this report distributed in accordance with the 1 July 2017 to 30 June 2018, run at 2 at www.ewov.com.au presents Ombudsman's responsibilities under July 2018. Percentages are rounded visualisations and graphical the EWOV Charter and the Benchmarks to the nearest whole number, so representations of the cases for Industry-Based Customer Dispute may not always total to 100%. EWOV received in 2017-18. Resolution (CDR Benchmarks). EWOV acknowledges the Aboriginal and Torres Strait Islander people of this nation. We acknowledge the traditional custodians (the Wurundjeri people) of the land where our organisation is located and where we conduct our business. We pay our respect to Aboriginal ancestors and Elders, both past and present. IN OUR REPORT ABOUT EWOV 2 2017-18 SNAPSHOTS 3 GOVERNANCE 6 Chairman's message 6 EWOV Limited Board 7 FROM THE OMBUDSMAN 8 Ombudsman's overview 8 Explaining 'embedded network' 11 OUR PERFORMANCE 12 OUR CASEWORK AND PROCESS 18 ISSUES AND TRENDS 26 Billing issues and trends 28 Credit issues and trends 32 Provision -
CS Energy Welcomes Callide Mine Sale Announcement
Monday, 31 October 2016 CS Energy welcomes Callide Mine sale announcement CS Energy welcomes the announcement that Anglo American’s sale of the Callide Mine to Batchfire Resources was completed today. CS Energy’s Callide Power Station is the major customer of the Callide Mine as it is the sole, economic source of coal for the power station. CS Energy Chief Executive Officer Martin Moore said Batchfire’s acquisition of the mine provides ongoing stability and certainty for the operations at the Callide Power Station. “The Callide Power Station is an important asset in CS Energy’s portfolio and a key part of the Queensland electricity supply chain,” Mr Moore said. “Maintaining a reliable supply of coal is essential for the ongoing operations of the power station. “CS Energy has negotiated with Batchfire amended terms to the current Coal Supply Agreements (CSAs) for the supply of coal to the Callide Power Station,” he said. Mr Moore said that the announcement provides increased certainty for the Callide Power Station’s employees and the local Biloela community. CS Energy owns and operates the Callide B Power Station, and has a 50 percent interest in the Callide C Power Station. ENDS Media enquiries CS Energy Media Line 07 3854 7399 About CS Energy CS Energy is a Queensland energy company that has more than 400 employees, operates three power stations and has a trading portfolio of 4,035 megawatts. CS Energy operates the 1,510 megawatt Callide Power Station near Biloela in Central Queensland, the 750 megawatt coal-fired Kogan Creek Power Station, near Chinchilla in South West Queensland and the 500 megawatt pumped storage hydroelectric Wivenhoe Power Station, near Esk in South East Queensland. -
9110715-REP-A-Cost and Technical
AEMO AEMO costs and technical parameter review Report Final Rev 4 9110715 September 2018 Table of contents 1. Introduction..................................................................................................................................... 1 1.1 Background .......................................................................................................................... 1 1.2 Purpose of this report........................................................................................................... 1 1.3 Structure of this report ......................................................................................................... 1 1.4 Acronyms and abbreviations ............................................................................................... 2 2. Scope ............................................................................................................................................. 4 2.1 Overview .............................................................................................................................. 4 2.2 Existing data ........................................................................................................................ 4 2.3 Format of data ...................................................................................................................... 4 2.4 Existing generator list and parameters ................................................................................ 4 2.5 New entrant technologies and parameters .......................................................................