Energy Policies of Iea Countries
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Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
NSW Infrastructure Capability Assessment: Energy Baseline Report
NSW Infrastructure Capability Assessment Energy Baseline Report April 2012 This document is intended solely for the use and information of Infrastructure NSW Report Outline • Key Highlights • Introduction • Energy Industry Overview and Current Situation • Electricity • Gas 22 Key Highlights – Electricity • The majority of electricity generation and all transmission and distribution infrastructure assets in NSW are government owned • The NSW government recently privatised the retail electricity sector and announced plans to sell electricity generation assets • 82% (or 16,600MW) of electricity in NSW is generated by 4 key state owned corporations . Electricity is transmitted over a 12,000km transmission system and distributed over ~250,000km distribution system. The book value of this infrastructure is $34bn and the annual capital expenditure is around $4.5bn • Electricity infrastructure is planned through a number of national and operator network plans including the Electricity Statement of Opportunities, the National Transmission Network Development Plan, TransGrid's Annual Transmission Network Development Plan, the distributors Annual Network Development Plans and Performance Reports, and the 5-year Regulatory Proposals and Determinations by the Australian Energy Regulator • These reports provide evidence that, while a number of the state owned electricity distribution assets are beyond or approaching their standard design lives, electricity infrastructure appears to be in good condition and is capable of meeting demand • The performance of electricity generation, transmission and distribution infrastructure is monitored via a number of indicators. The NSW Government sets reliability and security standards through its Network licences. Key electricity operating licence performance indicators such as the average duration and frequency of interruptions have been improving over time • Electricity demand has been flat for the past 5 years partly due to slower economic growth, efficiency and in response to large price increases. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Report: the Social and Economic Impact of Rural Wind Farms
The Senate Community Affairs References Committee The Social and Economic Impact of Rural Wind Farms June 2011 © Commonwealth of Australia 2011 ISBN 978-1-74229-462-9 Printed by the Senate Printing Unit, Parliament House, Canberra. MEMBERSHIP OF THE COMMITTEE 43rd Parliament Members Senator Rachel Siewert, Chair Western Australia, AG Senator Claire Moore, Deputy Chair Queensland, ALP Senator Judith Adams Western Australia, LP Senator Sue Boyce Queensland, LP Senator Carol Brown Tasmania, ALP Senator the Hon Helen Coonan New South Wales, LP Participating members Senator Steve Fielding Victoria, FFP Secretariat Dr Ian Holland, Committee Secretary Ms Toni Matulick, Committee Secretary Dr Timothy Kendall, Principal Research Officer Mr Terence Brown, Principal Research Officer Ms Sophie Dunstone, Senior Research Officer Ms Janice Webster, Senior Research Officer Ms Tegan Gaha, Administrative Officer Ms Christina Schwarz, Administrative Officer Mr Dylan Harrington, Administrative Officer PO Box 6100 Parliament House Canberra ACT 2600 Ph: 02 6277 3515 Fax: 02 6277 5829 E-mail: [email protected] Internet: http://www.aph.gov.au/Senate/committee/clac_ctte/index.htm iii TABLE OF CONTENTS MEMBERSHIP OF THE COMMITTEE ...................................................................... iii ABBREVIATIONS .......................................................................................................... vii RECOMMENDATIONS ................................................................................................. ix CHAPTER -
Annual Report 2017/18 Overview Agency Performance Significant Issues Disclosures and Legal Compliance Appendices
OVERVIEW AGENCY PERFORMANCE SIGNIFICANT ISSUES DISCLOSURES AND LEGAL COMPLIANCE APPENDICES ANNUAL REPORT 2017/18 OVERVIEW AGENCY PERFORMANCE SIGNIFICANT ISSUES DISCLOSURES AND LEGAL COMPLIANCE APPENDICES Statement of compliance Hon. Ben Wyatt MLA Treasurer 11th Floor, Dumas House Havelock Street West Perth WA 6005 Dear Treasurer ECONOMIC REGULATION AUTHORITY 2017/18 ANNUAL REPORT In accordance with section 61 of the Financial Management Act 2006, I hereby submit for your information and presentation to Parliament, the annual report of the Economic Regulation Authority for the financial year ended 30 June 2018. The annual report has been prepared in accordance with the provisions of the Financial Management Act 2006, the Public Sector Management Act 1994 and the Treasurer’s Instructions. Yours sincerely, Nicola Cusworth Chair 2 / Economic Regulation Authority Annual Report 2017/18 OVERVIEW AGENCY PERFORMANCE SIGNIFICANT ISSUES DISCLOSURES AND LEGAL COMPLIANCE APPENDICES Contact details Accessing the annual report Office address The 2017/18 annual report and previous reports are Level 4, Albert Facey House available on the ERA’s website: www.erawa.com.au. 469 Wellington Street To make the annual report as accessible as possible, Perth WA 6000 we have provided it in the following formats: Office hours 9:00am to 5:00pm • An interactive PDF version, which has links to other Monday to Friday (except public holidays) sections of the annual report. Postal address • A version with separate chapters to reduce file size PO Box 8469 and download times. Perth WA 6849 • A text version, which is suitable for use with screen Telephone 08 6557 7900 reader software applications. Fax 08 6557 7999 Email [email protected] This report can also be made available in alternative formats upon request. -
Disaster Risk Reduction in Australia
Disaster Risk Reduction in Australia Status Report 2020 Disaster Risk Reduction in Australia Status Report 2020 ADPC Editorial Team Aslam Perwaiz Janne Parviainen Pannawadee Somboon Ariela Mcdonald UNDRR Review Team Animesh Kumar Andrew Mcelroy Omar Amach Cover photo: anakkml/ Freepik.com Layout and design: Lakkhana Tasaka About this report The disaster risk reduction (DRR) status report provides a snapshot of the state of DRR in Australia under the four priorities of the Sendai Framework for Disaster Risk Reduction 2015-2030. It also highlights progress and challenges associated with ensuring coherence among the key global frameworks at the national level; and makes recommendations for strengthening overall disaster risk management (DRM) governance by government institutions and stakeholders at national and local levels. As this report is based on information available as of the end of the year 2019, an update on the COVID-19 impact, response and recovery using a risk-informed approach by countries is provided at the beginning of this report. This report has been prepared by the Asian Disaster Preparedness Center (ADPC) on behalf of the United Nations Office for Disaster Risk Reduction (UNDRR) through country consultations and a desk review of key documents, including legal instruments and DRR policies, plans, strategies and frameworks, etc. UNDRR and ADPC acknowledges the government, international organizations and stakeholder representatives who contributed their valuable input and feedback on this report. This report was made possible by a generous contribution made by the Government of Australia, Department of Foreign Affairs and Trade, as part of the Partnership Framework with UNDRR on ‘Supporting Implementation of the Sendai Framework.’ This report serves as a reference document for the implementation and monitoring of the Sendai Framework. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Energy Charter 2020 IAP Disclosure.Pdf
2020 Disclosure Report to the IAP Leveraging high impact points to drive meaningful change for customers Message from our Chair The Energy Charter, starting to deliver The Energy Charter is a whole of sector initiative of 19 CEOs working together across electricity, gas and renewables to put customers at the centre of our businesses. We are not an industry body or a regulator – the Energy Charter is focused outward, on our customers, not on ourselves. We aim for “highest common denominator” – pushing each other to deliver for customers by promoting examples of best practice for signatories to adopt and collaborating in targeted groups to deliver specific projects through our #BetterTogether initiatives. Last year was foundational for the Energy Charter. In 2020, it is all about delivery: what is different and better for our customers because the Energy Charter exists? This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic. However, with these challenges also come unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to “deliver energy for a better Australia”. REAL CHANGE FOR CUSTOMERS What have we done that has made an actual difference for the customer this year? My top three: 1. Stakeholders have told us that it is hard to get an overall picture of the level of customer service that the industry provides. In response, we have committed that each signatory will disclose their customer satisfaction scores. -
SVDP NSW Tariff Tracking July13 Update Report
NSW Energy Prices July 2012 - July 2013 An update report on the NSW Tariff-Tracking Project May Mauseth Johnston August 2013 Disclaimer* The$energy$offers,$tariffs$and$bill$calculations$presented$in$this$report$and$associated$ workbooks$should$be$used$as$a$general$guide$only$and$should$not$be$relied$upon.$ The$ workbooks$ are$ not$ an$ appropriate$ substitute$ for$ obtaining$ an$ offer$ from$ an$ energy$retailer.$$The$information$presented$in$this$report$and$the$workbooks$is$not$ provided$as$financial$advice.$While$we$have$taken$great$care$to$ensure$accuracy$of$ the$information$provided$in$this$report$and$the$workbooks,$they$are$suitable$for$use$ only$as$a$research$and$advocacy$tool.$We$do$not$accept$any$legal$responsibility$for$ errors$or$inaccuracies.$The$St$Vincent$de$Paul$Society$and$Alviss$Consulting$Pty$Ltd$do$ not$accept$liability$for$any$action$taken$based$on$the$information$provided$in$this$ report$or$the$associated$workbooks$or$for$any$loss,$economic$or$otherwise,$suffered$ as$ a$ result$ of$ reliance$ on$ the$ information$ presented.$ If$ you$ would$ like$ to$ obtain$ information$ about$ energy$ offers$ available$ to$ you$ as$ a$ customer,$ go$ to$ Australian$ Energy$ Regulator’s$ “Energy$ Made$ Easy”$ website$ or$ contact$ the$ energy$ retailers$ directly.$ $ $ $ $ New$South$Wales$Energy$Prices$July$2012$–$July$2013$ An$Update$report$on$the$NSW$TariffQTracking$Project$ by$May$Mauseth$Johnston$$$ $ May*Mauseth*Johnston,*August*2013* Alviss*Consulting*Pty*Ltd* ABN$43147408624$ $$ $ $ ©*St*Vincent*de*Paul*Society*and*Alviss*Consulting*Pty*Ltd* -
Tariff Structure Statement (27 November 2015)
Tariff Structure Statement (27 November 2015) Supporting Documentation: Customer and Stakeholder Report TARIFF STRUCTURE STATEMENT CUSTOMER AND STAKEHOLDER REPORT NOVEMBER 2015 Further information contact: Kate McCue Manager Corporate Affairs, Endeavour Energy Ph: 02 9853 6141 Email: [email protected] Contents EXECUTIVE SUMMARY 3 OVERVIEW OF OUR TSS STAKEHOLDER ENGAGEMENT 6 TABLE 1 - PHASES ONE AND TWO: TSS STAKEHOLDER CONSULTATION AND ENGAGEMENT 2013-2015 6 TABLE 2 - WHAT STAKEHOLDERS SAID AND HOW WE RESPONDED 9 PHASES ONE AND TWO – HOW WE ENGAGED 17 TABLE 3 - PHASES ONE AND TWO - MODES OF TSS STAKEHOLDER ENGAGEMENT 2013 - 2015 17 TABLE 4 - PHASE TWO: INITIAL STAKEHOLDER ENGAGEMENT CONDUCTED BY ACIL ALLEN CONSULTING AROUND PREFERENCES ON ENGAGING THE NSW NETWORK BUSINESSES ON TSS ISSUES 20 TABLE 5 - PHASE TWO: INTERVIEWS (ONE-ON-ONE) OF UP TO ONE HOUR WITH TSS STAKEHOLDERS POST RELEASE OF THE NNSW TSS ISSUES PAPER 21 TABLE 6 - PHASE TWO: ENA AND NETWORKS NSW STAKEHOLDER WORKSHOP ON VULNERABLE CUSTOMER ISSUES AND FUTURE TARIFF STRUCTURES 21 TABLE 7 – PHASE TWO: NETWORKS NSW ELECTRICITY RETAILERS STAKEHOLDER ROUNDTABLE ON FUTURE TARIFF STRUCTURES 22 TABLE 8 - PHASE TWO: NETWORKS NSW FOOD AND FIBRE STAKEHOLDER ROUNDTABLE ON FUTURE TARIFF STRUCTURES 23 TABLE 9 - PHASE TWO: NETWORKS NSW ENVIRONMENT AND CONSUMER ADVOCATES ROUNDTABLE ON FUTURE TARIFF STRUCTURES 24 TABLE 10 - PHASE TWO: NETWORKS NSW ENVIRONMENT AND CONSUMER ADVOCATES SECOND ROUNDUNDTABLE ON FUTURE TARIFF OPTIONS 24 TABLE 11 - PHASE TWO: NETWORKS NSW ENVIRONMENTAL AND CONSUMER ADVOCATES THIRD ROUNDTABLE ON FUTURE TARIFF STRUCTURES 25 PHASE TWO: POST TSS ISSUES PAPER RELEASE INTERVIEWS WITH TIER ONE STAKEHOLDERS 26 1 TABLE 12 - ONE-ON-ONE STAKEHOLDER INTERVIEW QUESTIONS 27 1. -
PISA 2015: Financial Literacy in Australia
PISA 2015: Financial literacy in Australia Sue Thomson Lisa De Bortoli Australian Council for Educational Research First published 2017 by Australian Council for Educational Research Ltd 19 Prospect Hill Road, Camberwell, Victoria, 3124, Australia www.acer.org www.acer.org/ozpisa/reports/ Text © Australian Council for Educational Research Ltd 2017 Design and typography © ACER Creative Services 2017 This book is copyright. All rights reserved. Except under the conditions described in the Copyright Act 1968 of Australia and subsequent amendments, and any exceptions permitted under the current statutory licence scheme administered by Copyright Agency (www.copyright.com.au), no part of this publication may be reproduced, stored in a retrieval system, transmitted, broadcast or communication in any form or by any means, optical, digital, electronic, mechanical, photocopying, recording or otherwise, without the written permission of the publisher. Cover design, text design and typesetting by ACER Creative Services Edited by Kylie Cockle National Library of Australia Cataloguing-in-Publication entry Creator: Thomson, Sue, 1958- author. Title: PISA 2015 : financial literacy in Australia / Sue Thomson (author); Lisa De Bortoli (author). ISBN: 9781742864785 (ebook) Subjects: Programme for International Student Assessment. Educational evaluation--Australia--Statistics. Students, Foreign--Rating of--Australia--Statistics. Young adults--Education--Australia--Statistics. Financial literacy--Australia--Statistics. Other Creators/Contributors: De Bortoli, -
Country Energy’S 3,000 Employees Are the Backbone of Our Business and the Foundation for Our Success
POWERFUL STUFF Country Energy’s 3,000 employees are the backbone of our business and the foundation for our success. Their knowledge and experience is demonstrated through the strength of our network and the level of customer service we provide. The 2003-2004 Annual Report is testimony to our employees’ commitment to our corporate values – safety, teamwork, fun, accountability, excellence and enthusiasm. Rod Turner, second year apprentice lineworker, Walcha Field Service Centre. OUR ORGANISATION Country Energy is a leading Australian energy services We are a competitive energy retailer in five states and corporation owned by the New South Wales Government, territories, with a product range that includes electricity, with around 3,000 employees and 750,000 customers. natural and bottled gas, internet services and energy advice. We own Australia’s largest power supply network, with 185,000 kilometres of powerlines serving three quarters Country Energy’s commercial success is driven by business of New South Wales – from Bega to Tweed Heads, west decisions that meet local priorities and the needs of our to Bourke and south to the River Murray. customers, employees, stakeholders and shareholders. Country Energy’s retail operations span five states and territories, while our network operations cover country and coastal New South Wales. Far North Coast Region Northern Region North Western Region Mid North Coast Region Central Western Region South Western Region Riverina Region South Eastern Region ii COUNTRY ENERGY ANNUAL REPORT 2003–2004 CONTENTS