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Program Goals Knowing Dogs 101: Dog Language Knowing Dogs 101: Staff Training for Pet Care Centers Dog Language Robin Bennett, CPDT-KA Susan Briggs, CKO This staff workbook belongs to: ii Knowing Dogs 101 Staff Workbook Knowing Dogs 101: Dog Language Staff Workbook By Robin Bennett, CPDT-KA, and Susan Briggs, CKO Published by: The Dog Gurus 1312 Harvard St. Houston, TX 77008 www.TheDogGurus.com All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the author, except for the inclusion of brief quotations in a review. Copyright © 2017, Robin Bennett and Susan Briggs Bennett, Robin and Briggs, Susan Knowing Dogs 101: Dog Language Robin Bennett, CPDT-KA Susan Briggs, CKO P.cm. Cover by Amanda Nelson at Nvoke Design All other photos courtesy of the authors Limits of Liability and Disclaimer: This book has been published with the intent to provide accurate information in regard to the subject matter within. While every precaution has been taken in preparation of this book, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information herein. Furthermore, the authors and publisher shall not be liable in the event of incidental or consequential damages or loss in connection with, or arising out of the furnishing, performance, or use of the instructions or suggestions contained in this book. 10 9 8 7 6 5 4 3 2 iii Program Goals Knowing Dogs 101: Dog Language Welcome to the Knowing Dogs 101: Dog Language, developed and produced by Robin Bennett and Susan Briggs. Information for this staff-training program is from the book, Off-Leash Dog Play: A Complete Guide to Safety & Fun, by Robin Bennett and Susan Briggs. The program has been designed so procedures discussed can be customized to your specific pet care center. Knowing Dogs 101: Dog Language was developed to keep pet care providers safe while working with dogs in a professional pet care center. Dogs have a language that they use to communicate with each other, with humans and with other animals. When you learn and understand their language you’ll recognize warning signs and signals that the dog is not comfortable and how to safely respond. We also want dogs that feel comfortable and enjoy their experiences in a professional pet care center. The information included in the Knowing Dogs 101: Dog Language program helps pet care providers recognize the early warning signs of discomfort and how to take action to make each dog comfortable. This will result in happier and healthier dogs that make your job easier, and satisfied clients that keep coming back. We are passionate about providing the information pet care providers need to be successful. Knowing Dogs 101: Dog Language, is a key foundation for further study. Dogs have a lot to teach us and we invite you to join us in learning and understanding their behaviors. Robin & Susan For those who are serious about training their staff in safe off-leash dog play, we invite you to become members of our online community at www.TheDogGurus.com where you can earn badges for using this resource and obtain other exclusive information on how to run a safe off-leash play program. Table of Contents Module Information and Tools ...................................................................................................... 1 Personal Learning Journal .............................................................................................................. 3 Pre-Course Assessment .................................................................................................................. 4 Module 1: Breed Behavior and Stages of Development Study Aids .............................................. 7 Module 1: Breed Behavior and Stages of Development Evaluation ............................................ 12 Module 2: Body Language Basics Study Aids ............................................................................... 17 Module 2: Body Language Basics Evaluation ............................................................................... 25 Module 3: Human & Dog Greetings Study Aids ........................................................................... 31 Module 3: Human & Dog Greetings Evaluation ........................................................................... 36 Module 4: Emotional States Study Aids ....................................................................................... 39 Module 4: Emotional States Evaluation ....................................................................................... 44 Module 5: Dogs in Stress Study Aids ............................................................................................ 47 Module 5: Dogs in Stress Evaluation ............................................................................................ 52 Module 6: Dog Aggression Study Aids ......................................................................................... 57 Module 6: Dog Aggression Evaluation ......................................................................................... 60 Module 7: Leadership Study Aids ................................................................................................. 63 Module 7: Leadership Evaluation ................................................................................................. 66 Module 8: Social Interactions Study Aids ..................................................................................... 69 Module 8: Social Interactions Evaluation ..................................................................................... 73 Post-Course Assessment .............................................................................................................. 77 Reorder Information .................................................................................................................... 81 Module Information and Tools The staff workbook is designed to be a resource of material covered in each training session for your ongoing reference. It is intended that you add your own notes to the resource material printed from the teaching presentations. The workbook also provides a summary of your progress in learning the material and developing skills during the training. Finally, the workbook includes evaluation questions and exercises of material learned, activity notes and case study observation results. We anticipate the workbook will get a lot of wear and tear during your adventure in learning dog language. Enjoy the experience! The following symbols are used in the workbook to alert you to an activity you will complete while watching the teaching sessions: a hand-out customized for your pet care center, a hands-on activity that you will perform after the end of the training session, a shift tip to continue the learning process on-the- job, or a place for you to write down questions you have for your supervisor about applying the material to your job. This symbol indicates there is an activity for you to complete in your guide during the session. This symbol indicates you will receive a separate handout from your supervisor of information that is specific to your pet care center. This symbol indicates that there is a hands-on activity for you to complete in your pet center using the material learned in the module. 2 Knowing Dogs 101 Staff Workbook This symbol indicates there are suggested shift tips to take on-the-job during your shift to continue the learning from the module. This symbol indicates the area for you to write down questions you have for your supervisor from this module. Personal Learning Journal The chart below is a personal learning journal you can use to track your progress as you complete this course. The course is self-paced as directed by your supervisor and each module builds on material presented earlier. It is important that you have a good understanding of the material presented in each module and are able to apply it when working with dogs before you proceed to viewing new material in the next module. The Personal Learning Journal chart will help you track your progress regarding dates you complete the viewing of each module and the related hands-on activity. The journal also tracks your Evaluation score from each module with a goal of 80% to be achieved prior to proceeding to the next module. You should also have completed the hands-on activity and received either an Excellent or Satisfactory score from your supervisor. Finally, you should feel either Good or Very Confident applying the knowledge and skills from the module to your job working with dogs. If you feel like another viewing of the module and more practice time would be helpful, then stop your progress and spend extra time with that material. Hands-on Hands-on Are you able Viewing Evaluation Module Activity Date Activity to apply to Date Score Completed Feedback your job? 1 – Dogs 101 2 – Body Language Basics 3 – Human & Dog Greetings 4 – Emotional States 5 – Dogs in Stress 6 – Dog Aggression 7 – Leadership 8 – Social Interactions The following pre-course assessment is a tool for you and your supervisor to know your current base of knowledge. It does not matter how you do on the pre-course assessment! Your goal is improvement in knowledge and skills after completing the course. Relax and just answer the following questions the best you can with the
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