Pet Travel & The UAE JIM DAVIES, CEO, SNOOPY Jim Davies, CEO, Snoopy Pets

 Over 30 years in UK and international outdoor media with Clear Channel  Moved to the UAE in 2007 to pioneer new outdoor media projects and develop start up businesses across Qatar, Bahrain, Oman and the UAE.  In 2013, with his wife, Lindsey, who was then managing the company, they purchased Snoopy Pets.  6 years of development has established Snoopy Pets as the largest Relocation company in the UAE whilst continuing double digit growth. Jim Davies, CEO, Snoopy Pets

 In 2015 the company opened its own kennels and cattery and incorporated a full grooming salon in to the business alongside its already successful Pet Relocation and Pet Taxi services.  Voted on to the IPATA board of Directors in 2017 and appointed Regional Director for the MENA region. Jim Davies, CEO, Snoopy Pets

 Awarded official partnership with Emirates Airlines for their Emirates Pets scheme in 2018  Acquired one of Dubai’s largest daycare and boarding facilities expanding both B2C and B2B service offerings.  Won Best Pet Care Service Provider, Best Pet Taxi & Best Dog Daycare Facility in the UAE Business Awards 2018. Agenda:

 Snoopy Pets – Quick Info  What’s so special about the UAE?  Relocation Process  Requirements  Import Breakdown  Middle East Regional Trends  Consumer Perception & Airline Response  Market State, Challenges & Opportunities About Snoopy Pets

Over 6,000 Fully licensed Strong animals Official Partnerand ministry partnershipsOver 25 full time transported to of Emirates Petsapprovedwith ATA / IPATA staff and from the facilities members UAE (since 2013) What’s so special about the UAE?

AUH DXB

 2 international hubs

 2 of the largest airlines in the world

 24.5 million PAX annually  5 years as world’s busiest airport

 Midway  89.1 million PAX annually

 DXB runway closures

http://www.adac.ae/english/media-centre/press-releases/2016/16-01-2017-Passenger-traffic-at-Abu-Dhabi-International-Airport-reaches-24-5-million-in-2016 www.thenational.ae/business/aviation/dubai-international-handles-88-2m-passengers-in-2017-retains-top-rank-1.701835 Al Maktoum International (DWC) Abu Dhabi International (AUH)

Customs Clearance

Main Terminal Dubai International (DXB)

DNATA Clearance Emirates Clearance

Terminal 3 The UAE has a very high proportional rate of pet travel

Emirates alone carried 7,900 pets Internationally in 2018

Source: Emirates Why does the UAE see so much pet travel?

10 week summer Flying a pet Luxury lifestylesThe population Expat flow: 2 holidays –costs the same and high is a staggering year contracts temps over 50c,as boarding for salaries 88.52% expat humidity overa long holiday 90-100 daily

https://www.globalmediainsight.com/blog/uae-population-statistics/ UAE: Modes of Pet Entry

No Excess Baggage or Manifest Cargo Service Animals Requirements

A blood Dog - Rabies, travelling Some pets Cat - Rabies,All pets must be test isUAE NOT Banned Caninefrom AustraliaAll pets must beAll petsrequire must a Rabies All pets must be Feline Pan treated for requiredBreeds for pets from Distempermust have Virusat tested least 12 weekstravel Blood with test a which at least 15 weeks Leukcopeniainternal and travellingImporting: from (CDV),negative Canine old within at the timegovernment of must be drawnStaffordshire Bull ; American old (FPV), Feline external the countriesTerrier; American Staffordshire Terrier; Parvo30 Virus,days priorthe to primaryhealth at certificate least 21 days American Bully; Brazilian (Fila microchipped & Rhinotrachiticsparasites, within listedBrasiliero below:); Argentinian Mastiff (Dogo Argentino); Any Mastiff; Japanese Tosa; rabies from theafter country theAustralia, primary Austria, Andorra, Barbados, Bahrain, Infectiousexport for Belgium, CzechRottweilers; Republic, Denmark, Doberman Estonia, ; Fiji, Canario fully vaccinated. (FHV-1), Feline14 days prior to Finland, French Polynesia, Falkland Presa;Island, Germany,Boxer: vaccination of originHongrabies Kong, Iceland,Any Ireland, mixed Italy, breed Jamaica, or hybrid Japan, of any of the Canine LeptospirosisHepatitis, Kuwait, Liechtenstein, Mauritius, Malta, New *Leptospirosis, (Ictohaemorragea(Leptospira canicolaCalicivirus& and travel. Caledonia, New Zealand, abovePortugal, dog Qatar, breeds Canicolaicterohaemorrhagiae). ). vaccinationSingapore, San Marino, Seychelles, Sweden, Switzerland, UK, Vanuatu, Netherlands, Bulgaria, Bosnia and Herzegovina, Slovenia, Palau, Latvia How it works in the UAE: Import

Online application form completed for import permit How it works in the UAE: Import

Relocation CompaniesCopy Copy of of Rabies gather theVaccination Blood Test report following book (RNATT) information: How it works in the UAE: Import

RelocationAgent booksAgent then Agent then Companiesdeparture then flightsendsAgent then sends Internal & raise the andImport sendsGovernment sends UAE Annex External Parasite Permit andRelocation sends Health certificate treatment thisCompany to Certificate Air client/agentWay Bill (AWB) How it works in the UAE: Import

Flight arrives in UAE Pet off loaded Pet fromdeparts flight in air- home countryconditioned for UAEtransport and goes to AVI holding How it works in the UAE: Import

UAE Ministry vet Clearance timeDocuments inspects and in theDocuments UAEClearance takesforwarded go to confirmsfees to approx.DNATA 4hrs /from paidAirlinecustomsdocuments for are flightfor arrival.processingclearancecorrect and inspects pet How it works in the UAE: Import

Pet delivered Pet releasedand reunited with owner Regional Trends in Charts…

Inbound Markets Outbound Markets Business by Species

Asia EU UK Cats Dogs Other Pets North America South America Africa Asia EU UK North America South America Africa Australasia B2B Connections Drive the Market

B2B vs B2C  Over 60% of business is done in partnership with ATA and IPATA registered companies

B2B B2C Consumer Perception

 Establishing consumer trust is key for all players involved in animal relocation 75% of pet owners do not trust airlines to safely care for their pet in cargo

Source: Harris Interactive (Dogvacay.com) Airlines are using their brand equity to encourage customers… The Bigger Picture

Pet Relocation Revenue Growth Rate (Global 2016-2018) 22.2

22

21.8

21.6

21.4

21.2

$US (Millions) $US 21

20.8

20.6

20.4 2016 2017 2018

Source: Eticast Global Pet Relocation Study: Secondary Sources, Hoover’s, Company Publications, Primary Interviews, and Pet Analysis Challenges & Opportunities

 e.g.

 Brexit situation

 All other bits that people can relate to

 Service animals

 Jim to complete On a lighter note Thank you JIM DAVIES, CEO, SNOOPY PETS