Annual Report | 2 011 Main Roads Western Australia About This Report
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Annual Report 2 011 | Main Roads Western Australia About this Report Welcome to our 2011 Annual Report. This report is designed to provide you with easy to read information on how we performed over the past 12 months in our custodianship of Western Australia’s State road network. This report provides a comprehensive look at the services that we delivered to the Western Australian community over the past year. Not only does our report highlight our successes, but also recognises and addresses the challenges and opportunities facing us in the future. We remain committed to being recognised as a sustainable, transparent and responsive organisation that keeps stakeholders, community and the Government well informed of our operations. This year, our efforts have The Key Operations continued to focus on section identifies our future improving the readability and challenges and opportunities accessibility of our report. and is focused around the We have simplified the design services that we provide and layout and for the first to the community for each time, our online Annual Report of the Programs for which is available in a new format we receive funding. Each that is aimed at enhancing Program includes details of your reading experience and major projects and initiatives enabling quick access to undertaken over the past specific sections of the report. 12 months and looks ahead to what we will be delivering Our report is divided into in 2011–12. four areas. The Year in Review provides you with an The section on Social overview from our Managing Performance integrates Director, introduces you to our information on our people, Corporate Executive team and community, safety practices presents a snapshot of our and sustainability. This performance scorecard and year, once again we have financial outcomes. endeavoured to benchmark our organisation against best practice in sustainability and reviewing how we perform against the Global Reporting Initiative (GRI) G3. A principal shared path. ii The report concludes with details on our Governance Practices Online as we provide information on how we direct and manage our business activities to optimise performance, achieve regulatory Annual Report compliance and deliver value for our customers. As only limited copies As part of our continuous improvement approach we welcome any of the Annual Report are feedback you might have on this report and your queries on any produced, you may access aspect of the activities undertaken by Main Roads or suggestions our online Annual Report on how we can enhance the information we provide. To offer on the Main Roads website your comments or ask a question, please contact the Manager www.mainroads.wa.gov.au Business Performance by: in the About Main Roads, publications section. Our 2011 online report Phone 138 138 has been designed with accessibility and readability Web www.mainroads.wa.gov.au in mind, as we have and click on Contact Us endeavoured to take into Mail Write to us at account the diverse needs Main Roads Western Australia of our online audience. PO Box 6202 East Perth WA 6892 Visit Call into any of our offices located throughout the State. Statement of Compliance To the Honourable Troy Buswell MLA, BEc Minister for Transport; Housing In accordance with Section 63 of the Financial Management Act 2006, we hereby submit for your information and presentation to Parliament the Annual Report of the Commissioner of Main Roads for the year ended 30 June 2011. Main Roads The Annual Report has been prepared in accordance with the provisions of the Financial Management Act 2006. Annual Report 2011 Menno Henneveld Reece Waldock Managing Director of Main Roads Accountable Authority 16 August 2011 16 August 2011 1 Vision and Values Our Purpose To provide safe and efficient road access that will enhance community lifestyles and ensure economic prosperity. Our Vision To be recognised for excellence in customer service and world-class road access. Our Stakeholders We consider that every person who lives or does business in Western Australia is a customer. A wide range of groups are consulted within the course of conducting our business, including community, business and Government stakeholders and representatives. Strategic Direction We strive to achieve excellence through inspiring leadership and strong collaborative relationships. There are five strategic areas of focus that will assist in achieving this: Providing the right roads for Western Australia Making roads work for the community Creating our workforce of the future Inspiring leadership Enhancing relationships. By making decisions for tomorrow, not just today, we will be well-positioned to provide the best opportunities for current and future generations. 2 ) Values Our values form the foundation upon 2 which Main Roads is built. They represent our culture, guide our behaviours and influence the decision-making process and relationships (Km) Region Population Population with each other, our customers and partners. (Thousand) State Roads State Roads Area Covered Area Covered Our values are: (Thousand Km 1 Gascoyne 134 10 995 Roads Matter: taking pride in Working Together: Goldfields– 2 managing the road network for enhancing relationships Esperance 953 55 2,202 the benefit of the community and teamwork Great 3 Embracing Challenge: Professionalism: providing Southern 49 59 1,561 anticipating and taking high levels of expertise in 4 Kimberley 424 34 2,246 up challenges delivering our services 5 Metropolitan 5 1,583 846 Excellence in Customer Family: respecting and Service: understanding and supporting our customers, 6 Mid West 285 52 2,645 providing what is important to the community and each other. 7 Pilbara 510 46 2,738 our customers 8 South West 29 233 1,745 Wheatbelt 9 North 100 49 1,971 Wheatbelt 10 Our Role In Western Australia, we have South 57 23 1,554 one of the most geographically distributed road networks in the world which Main Roads, Total 2,546 2,144 18,503 as the State road authority, is entrusted with managing and providing access to all road users across the State. We work closely with our portfolio colleagues and Local Government to plan, build and maintain an integrated and efficient world-class road transport network of over 18,500 kilometres. We manage $41 billion of assets (road assets valued at $39 billion) that support the needs of all road users across the State. We operate from ten regions located throughout the State: Main Roads Annual Report 2011 3 Highlights Eliminating Worst Linking Mandurah Crash Site and Perth Construction of the $40.6 million Opening of the $155 million Mandurah Entrance Reid Highway–Alexander Drive interchange Road (Mandjoogoordap Drive) in October completed, eliminating the metropolitan 2010, almost three months ahead of schedule. area’s worst crash site. This provides motorists with a direct link between Mandurah and the Kwinana Freeway. $40.6m $155m Opening of Indian Ocean Increasing Women Drive Ahead of Schedule in Our Workforce Opening of the $98 million Indian Ocean Drive Launched our “Women in Management Policy” (Lancelin–Cervantes Stage 2 Project), completed aiming to increase the presence of women in our nine months ahead of schedule. workforce and in senior management positions. $98m Women in Management Community Responding to Satisfaction Climate Change Opening of the $98 million Indian Ocean Drive A Carbon Reduction Action Plan and Target (Lancelin–Cervantes Stage 2 Project), completed for a reduction of 5–15% of our 2010 carbon nine months ahead of schedule. emissions by 2020. Sustaining Our 97% Environment Working with Outstanding Local Government Contribution Award Signed Historic agreement with six members of Main Roads received the Alliancing Association the Mid West Regional Council helping to sustain of Australasia’s Outstanding Contribution Award communities in rural centres and forging stronger recognising our role in advancing alliancing links with Local Government. delivery methods. Sustaining Local Advancing Communities Alliancing 4 Table of Contents 2011 in Review Page Director General’s Foreword 6 Managing Director’s Message 7 Remembering Don Aitken 11 Our Corporate Executive Team 12 Finance Overview 18 Our Scorecard 20 Key Operations Achieving Government Goals 22 Significant Challenges and Opportunities 22 Road Safety 24 Road Efficiency 29 State Development 33 Maintenance 38 Community Access 43 Office of Road Safety 46 Road Management 51 Social Performance Sustainability 56 Enhancing Community Relationships 66 Our People 74 Safety, Health and Well-being 83 Main Roads Governance Practices Governance 90 Annual Report 2011 Performance Measures 103 Financial Statements and Notes 121 Appendices 166 Index 186 Glossary 189 Kwinana Freeway. 5 2011 in Review Director General’s Foreword The Transport portfolio reached a significant milestone on 3 May 2011, marking 12 months since I took responsibility for the State’s three transport agencies – Department of Transport, Public Transport Authority and Main Roads WA. In the past year, I’ve taken a In a year of changing priorities, more holistic view of the key the Transport portfolio role that transport plays in our has overcome challenges, State’s continued economic accomplished significant growth, and especially of the goals, while demonstrating considerable benefits offered an integrated model that by a cohesive, integrated acts as a benchmark for approach to the planning, other Government agencies. investment and operation The formal appointment of Western Australia’s of Menno Henneveld as transport system. Managing Director of Main Roads further strengthens the Together with the Minister position of Main Roads as a for Transport, we are setting leader in the operation and clear priorities and investing management of the State’s in our Transport system, road network. while planning for the next generation of transport users. As Director General – Transport, it is a privilege to lead such a strong team and I would like to commend the many individuals and teams across the Portfolio for their efforts over the past twelve months.