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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol
TheNEW YORK DIVISION BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol. 53, No. 2 February, 2010 The Bulletin NOR’EASTER HITS EASTERN SEABOARD Published by the New Although the “official” start of winter was not boarded a following train that got them to York Division, Electric until Monday, December 21, 2009, the first Ronkonkoma at 8:45 when they were sched- Railroaders’ Association, Incorporated, PO Box major winter storm, a Nor’easter, traveled up uled to arrive at 4:14 AM. Thanks to member 3001, New York, New the eastern seaboard, arriving in the metro- Larry Kiss, who filled in some details. York 10008-3001. politan area Saturday afternoon, December Later that day, at 8:45 PM, service was sus- 19. It continued through Sunday, December pended between Ronkonkoma and Green- 20, dumping up to 26” of snow in eastern port and there were scattered delays on the For general inquiries, contact us at nydiv@ Long Island. Portions of New Jersey also Port Jefferson, Babylon and Montauk erausa.org or by phone received significant amounts. In New York Branches. Traffic reports in the following days at (212) 986-4482 (voice City, approximately 11 inches were recorded also told of minor delays. mail available). The in Central Park, 13.2 inches in Sheepshead Our Editor-in-Chief, Bernie Linder, saw on a Division’s website is www.erausa.org/ Bay, six inches in the Bronx, and only a trace news report on Channel 7 that the lead car of nydiv.html. in Poughkeepsie. Many areas received re- each LIRR MU train, and probably also the cord amounts of snow. -
The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY
ERA BULLETIN — DECEMBER, 2016 The Bulletin Electric Railroaders’ Association, Incorporated Vol. 59, No. 12 December, 2016 TH The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY Published by the Electric by Bernard Linder Railroaders’ Association, Incorporated, PO Box (Continued from November, 2016 issue) 3323, New York, New York 10163-3323. As soon as the cars were in service, news- dynamic brake came into service first and papers reported that the passengers liked was increased as the brake foot pedal was For general inquiries, or the quiet, fast, comfortable cars. St. Louis depressed. At 3-inch pedal movement, the Bulletin submissions, Car Company’s booklet explains how the track brake cut in. The air brake completed contact us at bulletin@ company accomplished this feat. the braking cycle and held the car after it erausa.org. ERA’s The designers proceeded to develop a radi- stopped. Your Editor-in-Chief’s supervisor website is cally new control and braking apparatus for recalled that the Brooklyn cars’ magnetic www.erausa.org. smooth and rapid starts and stops. To deter- brakes were disconnected after they wore Editorial Staff: mine the maximum comfortable acceleration, out the track rails at the trolley stops. The Editor-in-Chief: your Editor-in-Chief’s supervisor sat in a car PCC’s brakes gave rates of retardation that Bernard Linder loaded with sandbags. Tests were conducted were not previously achieved. Tri-State News and in the Ninth Avenue Depot at different rates The PCCs were much quieter than the old- Commuter Rail Editor: Ronald Yee of acceleration and deceleration. These ex- er cars. -
North Jersey Coast & Morristown Lines: Hoboken & New York
North Jersey Coast & Morristown Lines: Hoboken & New York - Bay Head & Dover © Copyright Dovetail Games 2015, all rights reserved Release Version 1.1 Page 1 Train Simulator – North Jersey Coast & Morristown Lines 1 ROUTE INFORMATION ..................................................................................... 5 1.1 The Route ............................................................................................................. 5 1.2 Route Map ............................................................................................................ 5 1.3 Focus Time Period .................................................................................................. 5 2 GETTING STARTED ......................................................................................... 6 2.1 Recommended Minimum Hardware Specification .......................................................... 6 3 ROLLING STOCK............................................................................................. 7 3.1 Comet IV Cab Car .................................................................................................. 7 3.1.1 Cab Controls ........................................................................................... 8 3.2 NJT ALP-45DP ....................................................................................................... 9 3.2.1 Cab Controls ........................................................................................... 9 3.3 NJT ALP-46 ........................................................................................................ -
Operator Profile 2002 - 2003
BUS OPERATOR PROFILE 2002 - 2003 Operator .Insp 02-03 .OOS 02-03 OOS Rate 02-03 OpID City Region 112 LIMOUSINE INC. 2 0 0.0 28900 CENTER MORICHES 10 1ST. CHOICE AMBULETTE SERVICE LCC 1 0 0.0 29994 HICKSVILLE 10 2000 ADVENTURES & TOURS INC 5 2 40.0 26685 BROOKLYN 11 217 TRANSPORTATION INC 5 1 20.0 24555 STATEN ISLAND 11 21ST AVE. TRANSPORTATION 201 30 14.9 03531 BROOKLYN 11 3RD AVENUE TRANSIT 57 4 7.0 06043 BROOKLYN 11 A & A ROYAL BUS COACH CORP. 1 1 100.0 30552 MAMARONECK 08 A & A SERVICE 17 3 17.6 05758 MT. VERNON 08 A & B VAN SERVICE 4 1 25.0 03479 STATEN ISLAND 11 A & B'S DIAL A VAN INC. 23 1 4.3 03339 ROCKAWAY BEACH 11 A & E MEDICAL TRANSPORT INC 60 16 26.7 06165 CANANDAIGUA 04 A & E MEDICAL TRANSPORT INC. 139 29 20.9 05943 POUGHKEEPSIE 08 A & E TRANSPORT 4 0 0.0 05508 WATERTOWN 03 A & E TRANSPORT SERVICES 39 1 2.6 06692 OSWEGO 03 A & E TRANSPORT SERVICES INC 154 25 16.2 24376 ROCHESTER 04 A & E TRANSPORT SERVICES INC. 191 35 18.3 02303 OSWEGO 03 A 1 AMBULETTE INC 9 0 0.0 20066 BROOKLYN 11 A 1 LUXURY TRANSPORTATION INC. 4 2 50.0 02117 BINGHAMTON 02 A CHILDCARE OF ROOSEVELT INC. 5 1 20.0 03533 ROOSEVELT 10 A CHILD'S GARDEN DAY CARE 1 0 0.0 04307 ROCHESTER 04 A CHILDS PLACE 12 7 58.3 03454 CORONA 11 A J TRANSPORTATION 2 1 50.0 04500 NEW YORK 11 A MEDICAL ESCORT AND TAXI 2 2 100.0 28844 FULTON 03 A&J TROUS INC. -
Montclair's Train Stations
Montclair’s Train Stations Compiled by Montclair History Center Trustee, Helen Fallon September, 2018 l www.montclairhistory.org l [email protected] Lackawanna Station 291 Bloomfield Avenue • Montclair has six train stations. • There have been three different train station buildings at this Bloomfield Avenue site. • Rail service to this Bloomfield Avenue station began in 1856, when Montclair was still known as West Bloomfield. The line was first operated by the Newark & Bloomfield Rail Company; shortly thereafter it became part of the Morris & Essex Railroad; and in 1868 the line became part of the Delaware Lackawanna & Western Railroad (DL&W).1 • The first station, from the mid-1800s, was fairly simple – seen in the photos and drawing that follow. • From this Montclair terminus, commuters or travelers (or goods) could ride to Hoboken, where they would switch to the ferry to New York City. Travel time was said to be 1.5 hours each way. First Lackawanna Station 291 Bloomfield Avenue First Lackawanna Station 291 Bloomfield Avenue First Lackawanna Station 291 Bloomfield Avenue Second Lackawanna Station 291 Bloomfield Avenue • The next series of maps and photos show the second station building—a bit more elegant than the first, but, in keeping with other train stations of the time, designed to accommodate freight as much as passengers. • The map details – from 1890 and 1906 – show the extensive network of sidings and some of the industrial/commercial uses around the station. • I especially enjoy the photo with the white Borden’s Condensed Milk carriages lined up next to the train—either loading or unloading. -
The Growth in Regional Passenger Rail Servie
ISSN 1052-7524 Proceedings of the Transportation Research Forum Volume 7 1993 35th TRF Annual Forum New York, New York October 14-16, 1993 298 Proceedings of TRF, Vol. 7, 1993 The Growth in Regional Passenger Rail Service' Philip M. Ryan Senior Engineer Metro North Commuter Railroad There have been many developments in including systems planning, capital commuter rail throughout North programs, operations, and labor America over the last several years. A relations. He has previously worked for recent article in Progressive Railroading Conrail's metropolitan region in New magazine stated that commuter rail is Jersey Transit. Mr. Waldron's last alive, well, and growing. The article assignment was Director of Operations discusses the growth that is occurring for the successful new start-up of the and the new opportunities that regional Virginia Railway Express. commuter rail service is having through- out North America today. Next is Mr.Jack Kanarek. Mr.Kanarek is currently Senior Director for Project We are fortunate to have a panel that Development for New Jersey Transit. represents a broad cross-section of the He has a B.S. degree in civil engineering regional passenger rail industry. Our from the University of Buffalo and an first panelist is Mr. Donald Nelson. Mr. M.S.degree in civil engineering from the Nelson is President of Metro North University of Pennsylvania. He has Commuter Railroad here in New York. previously worked for the New Jersey Mr. Nelson has a BA.in economics from Department of Transportation and has the University of Washington. He has been employed in the last 12 years by served in the U.S. -
The Bulletin STATEN ISLAND’S 157-YEAR-OLD RAILROAD
ERA BULLETIN — SEPTEMBER, 2017 The Bulletin Electric Railroaders’ Association, Incorporated Vol. 60, No. 9 September, 2017 The Bulletin STATEN ISLAND’S 157-YEAR-OLD RAILROAD Published by the Electric (Continued from August, 2017 issue) Railroaders’ Association, Incorporated, PO Box Before the end of 1925, the railroad was Buses adjacent to the railroad appeared in 3323, New York, New able to operate full electric service from St. the 1920s, but the railroad still made a profit. York 10163-3323. George to Tottenville, South Beach, and Ar- Several years later, railroad riding declined lington with 100 new M.U. electric cars. The because of competition from the buses. For general inquiries, or fleet was composed of 90 motor cars num- When the Isle Transportation Company sur- Bulletin submissions, bered 300-389 and ten trailers numbered rendered its franchise on February 23, 1947, contact us at bulletin@ erausa.org. ERA’s 500-509, of which five were eventually con- the Board of Transportation started operating website is verted to motors. Freight was also carried on the buses immediately, retaining the five-cent www.erausa.org. nearly the entire line, including the non- fare with several five-cent zones depending electrified track extending from Arlington on the distance. On July 1, 1948, bus fares Editorial Staff: across the bridge to Cranford Junction, New were increased to seven cents, zone fares Editor-in-Chief: Bernard Linder Jersey. Because the passenger service usu- were abolished, and passengers could buy a Tri-State News and ally operated at a deficit, the company was 2-cent transfer valid on subway lines at Commuter Rail Editor: unable to spend $17 million to extend the South Ferry, Manhattan. -
Study of Redevelopment Zones and Their Potential Impacts on Identified Historic Properties
STUDY OF REDEVELOPMENT ZONES AND THEIR POTENTIAL IMPACTS ON IDENTIFIED HISTORIC PROPERTIES TOWNSHIP OF MONTCLAIR, ESSEX COUNTY, NEW JERSEY 07042 Prepared for: THE MONTCLAIR HISTORIC PRESERVATION COMMISSION Prepared by MARY DELANEY KRUGMAN ASSOCIATES, INC. (MDKA) December 2018 STUDY OF REDEVELOPMENT ZONES AND THEIR POTENTIAL IMPACTS ON IDENTIFIED HISTORIC PROPERTIES TOWNSHIP OF MONTCLAIR, ESSEX COUNTY, NEW JERSEY 07042 Prepared for THE MONTCLAIR HISTORIC PRESERVATION COMMISSION Montclair Municipal Building 205 Claremont Avenue Montclair, New Jersey 07042 Contact: Kathleen M. Bennett, Chairperson Prepared by MARY DELANEY KRUGMAN ASSOCIATES, INC. (MDKA) Historic Preservation Consultants 62 Myrtle Avenue, Montclair, New Jersey 07042 Preparer: Mary Delaney Krugman, JD, MSHP December 2018 STUDY OF REDEVELOPMENT ZONES AND THEIR POTENTIAL IMPACTS TO IDENTIFIED HISTORIC DISTRICTS IN THE TOWNSHIP OF MONTCLAIR, NJ Page | 3 Montclair Township Interactive Planning Map: https://mtnjplanning.maps.arcgis.com/apps/webappviewer/index.html?id=cb868e4816b94e52960fec6a3acfb1ff ACKNOWLEDGEMENTS This study was financed by the Historic Preservation Commission of the Township of Montclair, New Jersey. Special thanks to Commission Chair Kathleen M. Bennett, and Stephen Rooney, Planning Board Liaison, whose comments and guidance helped shape the final product, and to Graham Petto, P.P., AICP, Commission Secretary, who supervised the administration of the study. HISTORIC PRESERVATION COMMISSION MEMBERS Kathleen M. Bennett Chair* Jason Hyndman, Vice Chair Stephen -
February 2005 Bulletin.Pub
TheNEW YORK DIVISION BULLETIN - FEBRUARY, 2005 Bulletin New York Division, Electric Railroaders’ Association Vol. 48, No. 2 February, 2005 The Bulletin MYRTLE AVENUE “L” STRUCTURE Published by the New York Division, Electric IS 90 YEARS OLD Railroaders’ Association, Incorporated, PO Box Trains started running on the new elevated private right-of-way on the surface from Wy- 3001, New York, New structure between Wyckoff Avenue and Fresh ckoff Avenue to Metropolitan Avenue. Electric York 10008-3001. Pond Road and the new ramp east of there operation began in August, 1895, probably 90 years ago, February 22, 1915. with trolley cars. A year later, August 20, For general inquiries, This line has an interesting history. On July 1896, Flushing-Ridgewood trolley cars were contact us at nydiv@ 20, 1889, trains started operating from also operated on this right-of-way. electricrailroaders.org or by phone at (212) 986- Broadway to Wyckoff Avenue on a two-track On October 1, 1906, the ramp at Wyckoff 4482 (voice mail structure with island platforms at Broadway, Avenue connecting the elevated tracks with available). ERA’s Evergreen Avenue, Central Avenue, Knicker- the trolley tracks was placed in service. Myr- website is bocker Avenue, and Wyckoff Avenue. A con- tle Avenue “L” service was extended to Met- www.electricrailroaders. org. tract delivered on July 22, 1914 provided for ropolitan Avenue on the existing right-of-way. the rebuilding of the above stations. Side All elevated trains were equipped with trolley Editorial Staff: platforms were built at Central Avenue and poles, which made contact with the trolley Editor-in-Chief: Knickerbocker Avenue, an express station wire when the trains ran on the surface. -
INSTITUTION Congress Cf the US, Washington, DC House Committee
DOCUMENT RESUME ED 307 767 EC 220 276 TITLE H.R. 4904, Technology-Related Assistance for Individuals with Disabilities Act of 1988. Hearing before the Subcommittee on Select Education of the Committee on Education and Labor. House of Representatives, One Hundredth Congress, Second Session. INSTITUTION Congress cf the U.S., Washington, D.C. House Committee on Education and Labor. PUB DATE 30 Jun 88 NOTE 105p.; Serial No. 100-103. Some pages contain small print. AVAILABLE FROMSuperintendent of Documents, Congressional Sales Office, U.S. Government Printing Office, Washington, DC 20402. PUB TYPE Legal/Legislative/Regulatory Materials (090) EDRS PRICE MF01 Plus Postage. PC Not Available from EDRS. DESCRIPTORS *Assistive Devices (for Disabled); *Disabilities; *Federal Legislation; Hearings; Normalization (Handicapped); Program Development; State Programs; *Technology IDENTIFIERS Congress 100th; Proposed Legislation ABSTRACT Testimony is presented on H.R. 4904, "Technology-Related Assistance for Individuals with Disabilities Act of 1988." The legislation allows states to apply for grants to be used to- develop and implement a consumer-responsive statewide program of technology-related assistance. States may develop the program by providing assistive technology devices and services, by developing ,..n information dissemination system, by establishing or enhancing training and technical assistance, or by designing public awareness projects. Statements, letters, and supplemental materials are included from: (1) two Representatives in Congress, Steve Bartlett and James Jeffords;(2) representatives of government agencies, including the Minnesota Governor's Initiative on Technology for People with Disabilities and the Rehabilitation Services Administration; (3) representatives from private agencies, including Coalition on Technology and Disability, Apple Computer, Inc., American Society of Mechanical Engineers, and Council for Exceptional Children; and (4) a private citizen with quadriplegia. -
The Fare Box
,,,IIIIIIIIIIIIIIIIII111111III11111III .11111111 THE.I .1111.l FARE1 IIIIIIIIIIIII I BOXI 111111111111 .1 .11 .1 .1 . .1 .1111111111,,,11,1 A monthly News-hotter for Transportation Token Collectors 11111111111111111111111 . 111111.I. .IIII 111111 .11111111 II . .IIIIII .. .. .i111111111111IIIIIII. ..1 al .i all1111111111111111111111111111111 . .. .. .. .. .. .. .... .. .. ..... .. .... ..... .. .. .. ... NEW ISSUES EDITOR EDITOR $flH'HI NI11raliHiIt J JR; 634 ~Ashbury Street . jiL COFFEE, P. g. 4ox 1204 ,San Francisco, ~california 94117 (4oston, 14assachusetts 02104 Now Issues Service Parking Tokens jOI-I]V t. NICOLO$I$ DWINU I;. RFII$kfie 3002 ;Galindo Street P. 0. Box 1302 Oakland, (California 94601 Los Altos, California 94022 Volume 33, Plumber 1 JANUARY, 1979 Our379thIssue WALTER J. STUCKE and CLARENCE E . ZIEGLER We begin another year with an unhappy note . Walter J. Stucke, AVA #1616, of Chicago, joined us in 1976 . He was already retired at that time . I did not know him well, but his brief tenure with us resulted in some interesting correspondence, and I shall miss him, as will all of the Chicago members . He died last October at age 64 . Clarence Ziegler, AVA #1598, of' Port Huron, Michigan, also joined in 1976 . Clarence was a very active collector of all manner of tokens, and his frequent full page auc- tions in TANS JOURNAL are familiar to most of us . Ibny are the phone conversations I had with him, and more the letters I received from him . 1- could always count on re- ports of real estate tokens, taxicab charge coins, as well as other types of tokens in which I had an interest . His was a vital presence and a dear friendship .