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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol
TheNEW YORK DIVISION BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol. 53, No. 2 February, 2010 The Bulletin NOR’EASTER HITS EASTERN SEABOARD Published by the New Although the “official” start of winter was not boarded a following train that got them to York Division, Electric until Monday, December 21, 2009, the first Ronkonkoma at 8:45 when they were sched- Railroaders’ Association, Incorporated, PO Box major winter storm, a Nor’easter, traveled up uled to arrive at 4:14 AM. Thanks to member 3001, New York, New the eastern seaboard, arriving in the metro- Larry Kiss, who filled in some details. York 10008-3001. politan area Saturday afternoon, December Later that day, at 8:45 PM, service was sus- 19. It continued through Sunday, December pended between Ronkonkoma and Green- 20, dumping up to 26” of snow in eastern port and there were scattered delays on the For general inquiries, contact us at nydiv@ Long Island. Portions of New Jersey also Port Jefferson, Babylon and Montauk erausa.org or by phone received significant amounts. In New York Branches. Traffic reports in the following days at (212) 986-4482 (voice City, approximately 11 inches were recorded also told of minor delays. mail available). The in Central Park, 13.2 inches in Sheepshead Our Editor-in-Chief, Bernie Linder, saw on a Division’s website is www.erausa.org/ Bay, six inches in the Bronx, and only a trace news report on Channel 7 that the lead car of nydiv.html. in Poughkeepsie. Many areas received re- each LIRR MU train, and probably also the cord amounts of snow. -
The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY
ERA BULLETIN — DECEMBER, 2016 The Bulletin Electric Railroaders’ Association, Incorporated Vol. 59, No. 12 December, 2016 TH The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY Published by the Electric by Bernard Linder Railroaders’ Association, Incorporated, PO Box (Continued from November, 2016 issue) 3323, New York, New York 10163-3323. As soon as the cars were in service, news- dynamic brake came into service first and papers reported that the passengers liked was increased as the brake foot pedal was For general inquiries, or the quiet, fast, comfortable cars. St. Louis depressed. At 3-inch pedal movement, the Bulletin submissions, Car Company’s booklet explains how the track brake cut in. The air brake completed contact us at bulletin@ company accomplished this feat. the braking cycle and held the car after it erausa.org. ERA’s The designers proceeded to develop a radi- stopped. Your Editor-in-Chief’s supervisor website is cally new control and braking apparatus for recalled that the Brooklyn cars’ magnetic www.erausa.org. smooth and rapid starts and stops. To deter- brakes were disconnected after they wore Editorial Staff: mine the maximum comfortable acceleration, out the track rails at the trolley stops. The Editor-in-Chief: your Editor-in-Chief’s supervisor sat in a car PCC’s brakes gave rates of retardation that Bernard Linder loaded with sandbags. Tests were conducted were not previously achieved. Tri-State News and in the Ninth Avenue Depot at different rates The PCCs were much quieter than the old- Commuter Rail Editor: Ronald Yee of acceleration and deceleration. These ex- er cars. -
MTA HOMELESS OUTREACH Long Island Rail Road Metro-North
Meeting of Long Island and Metro- North Committees October 2018 Members M. Pally, Chair, LIRR Committee S. Metzger, Chair MNR Committee N. Brown R. Glucksman I. Greenberg C. Moerdler S. Rechler A. Saul V. Tessitore V. Vanterpool J. Vitiello C. Wortendyke N. Zuckerman Joint Metro-North and Long Island Committees Meeting 2 Broadway 20th Floor Board Room New York, NY Monday, 10/22/2018 8:30 - 10:00 AM ET 1. Public Comments Period 2. Approval of Minutes - September 24, 2018 LIRR Minutes LIRR Minutes - Page 5 MNR Minutes MNR Minutes - Page 14 3. 2018 Work Plans 2018 LIRR Work Plan 2018 LIRR Work Plan - Page 25 2018 MNR Work Plan 2018 MNR Work Plan - Page 32 4. PRESIDENT'S REPORT LIRR Safety Report LIRR Safety Report - Page 39 MNR Safety Report MNR Safety Report - Page 43 MTA Capital Construction Report MTA Capital Construction Report - Page 46 MTA Police Report MTA Police Report - Page 50 5. AGENCY INFORMATION ITEMS Joint Information Items 2019 Preliminary Budget (Public Comment) MTA Homeless Outreach MTA Homeless Outreach - Page 62 LIRR/MNR PTC Project Update LIRR/MNR PTC Project Update - Page 67 LIRR Information Items November Timetable Change & Trackwork Programs November Timetable Change & Trackwork Programs - Page 84 Bi-Annual Report on M-9 Procurement Bi-Annual Report on M-9 Procurement - Page 87 MNR Information Items Track Program Quarterly Update Track Program Quarterly Update - Page 103 6. PROCUREMENTS LIRR Procurements LIRR Procurements - Page 117 Non-Competitive (No Items) Competitive LIRR Competitive - Page 121 Ratifications LIRR Ratifications - Page 128 MNR Procurements MNR Procurements - Page 129 Non-Competitive MNR Non-Competitive Procurements - Page 133 Competitive (No Items) Ratifications (No Items) MTA CC Procurements MTA CC Procurements - Page 135 Non-Competitive (No Items) Competitive MTA CC Competitive - Page 138 Ratifications (No Items) 7. -
Eye on the Future
MTA - Eye on the Future Accessibility Text-only FAQs/Contact Us Home Schedules Fares & Tolls Maps Planned Service Changes MTA Info Doing Business With Us Transparency Letter from the Chairman and CEO Welcome to the latest MTA "Eye on the Future," in which we present capital projects that are planned to be advertised from December 2012 through June 2013. The "Eye" is hosted on our MTA Capital Program web site and this site assembles key information and resources about the Capital Program in one convenient location. It is another part of how we are changing the way we do business and we hope that you find it to be useful. The MTA Capital Program is not only very important for the safety and reliability of the MTA transportation system; it also is vital to the regional economy. As described in this issue of the "Eye," the MTA is preparing to undertake approximately $1.1 billion in capital work that spans many areas, including civil, structural, and electrical, as well as new technologies. This work is part of the overall capital program that, based on the October 2009 APTA publication on the Economic Impact of Public Transportation Investments, is projected to create more than 24 thousand jobs and generate more than $4 billion in economic activity for the New York region. Given the importance of the program to the reliability and growth of the system and to the regional economy, I look forward to our continued partnership on these vital projects. Contractors and suppliers have a critical stake in the success of the Capital Program. -
North Jersey Coast & Morristown Lines: Hoboken & New York
North Jersey Coast & Morristown Lines: Hoboken & New York - Bay Head & Dover © Copyright Dovetail Games 2015, all rights reserved Release Version 1.1 Page 1 Train Simulator – North Jersey Coast & Morristown Lines 1 ROUTE INFORMATION ..................................................................................... 5 1.1 The Route ............................................................................................................. 5 1.2 Route Map ............................................................................................................ 5 1.3 Focus Time Period .................................................................................................. 5 2 GETTING STARTED ......................................................................................... 6 2.1 Recommended Minimum Hardware Specification .......................................................... 6 3 ROLLING STOCK............................................................................................. 7 3.1 Comet IV Cab Car .................................................................................................. 7 3.1.1 Cab Controls ........................................................................................... 8 3.2 NJT ALP-45DP ....................................................................................................... 9 3.2.1 Cab Controls ........................................................................................... 9 3.3 NJT ALP-46 ........................................................................................................ -
January 8, 2015 Carmen J. Bianco Polly Trottenberg President
January 8, 2015 Carmen J. Bianco Polly Trottenberg President Commissioner MTA New York City Transit New York City Department of Transportation 2 Broadway 55 Water Street, 9th Floor New York, NY 10004 New York, NY 10041 Dear President Bianco and Commissioner Trottenberg: As elected officials who represent communities in Eastern Queens, we write in support of a Bus Rapid Transit (BRT) corridor that would improve commuter, vehicular, and pedestrian transportation in a portion of a city that is a transit desert: the Flushing-Jamaica area. As you know, Eastern Queens has only two transportation hubs on the edge of its western border that connect to the rest of the city: Flushing and Jamaica. The Flushing hub serves as the terminus for the IRT Flushing Line (7 train) and a point in the Port Washington branch of the Long Island Railroad (LIRR). The Jamaica hub serves the BMT Jamaica Line (J, Z train), IND Archer Avenue Line (E train), and LIRR. Bus service is the only mass transit option available to the rest of Eastern Queens. The area is served by the Q20A/B, Q44 on Main Street and the Q25, 34 on Kissena Boulevard/Parsons Boulevard. There are over 90,000 riders on these bus lines. Approximately half of near-by residents utilize bus and subway service for their commute. Growing ridership has resulted in a proliferation of “dollar vans” to supplement the lack of adequate service in the area. BRT service in this corridor would greatly benefit the residents of Eastern Queens by getting them to the Flushing and Jamaica hubs in an efficient manner that is quick and safe. -
Developer.Pdf
Exhibit A F'I SCAL IMPACT ANALYS I S GARWOOD STA|ION MIXED.I.]SE TRANSIT ORIENTED REDEVELOPMENT BOROUGH OF'GARWOOD LINION COLINTY NEW JERSEY FISCAL IMPACT ANALYSIS FOR GARWOOD STATION MIXED-USE TRANSIT-ORIENTED REDEVELOPMENIT IN GARWOOD BOROUGH LINION COL]N]'Y, NEW JERSEY Richard B. Reading Associates Princeton, Nerv Jersey April 15,2016 TABLE OF CONTINTS Page SUMMARYOFFINDINGS.. ........I INTRODUCTION ECONOMIC BASE AND FISCAL PROFILB . J General Charactcristics " . J PopLrlation J IloLrsingTrends ......8 Sclrool Systenr ......l0 Conrnrercial Developrnent l0 RATABLE BASE AND TAX RATE t4 Ratable Base l4 l:ffectire Tax Rates t6 C)vervie* ......16 PRO.IECT DESCRII'TION AND FISCAL IMPACTS l8 Pro.jectDescription ....18 PopulationDeterrrinants... ...19 Mrrlti-FanilyDenrographics.. .....20 Starrdard Dernoglaphic MLrltiplier.s .... ....20 TransitOrientedDcveloprrents ....21 AflbrdablehousirrgDernographics... ....,22 [:stinrated Erlployrnent . :) Added Population L) Municipal Services 1/ I}IPACT ANALYSIS 25 l- iscal Inrpact 25 AssLrnrptions. Conditions and Qual ifications 25 MUNICIPAL IMPACT 21 Murricipal Costs . 21 Non-Residential Costs 29 Residential Costs 29 Cost Allocations . 29 SCHOOL SYSTEM IMPAC'I' 30 Ganrood School District Costs . 30 COUNTY SEIi.VICES IMPACT 3l C'oirntr Costs . 3l Non-Residenlial Costs 32 Residential Costs . rl A\INUALITEVENUES.... .... JJ Current Ret'enues , . JJ Assessed ValLration 33 f\rrrrlrtr ttt'ti'trl Plnn,'"t. T..'-,. I lvPllt) ld.\9f, 33 I--inancial payrnents Agrcernent With ln-Lieu 34 Arrnual Gross revenue Method 35 Land Ta.r Crcdit 35 Annual In Lieu Pa1'rnents JO Total Annual Paynreltts 36 Annual Revenue Cornparisons . 36 FISCAL IMPACT OVERVIEW 38 Irnpact Surnlnary 38 APPENDICES SUMMARY OF FINDINGS GARWOOD STATION MIXED-USE TRANSIT-ORIENTED REDEVELOPMENT The development that is the subject of this evaluation involves the proposal by 490 South Avenue. -
Transportation Trips, Excursions, Special Journeys, Outings, Tours, and Milestones In, To, from Or Through New Jersey
TRANSPORTATION TRIPS, EXCURSIONS, SPECIAL JOURNEYS, OUTINGS, TOURS, AND MILESTONES IN, TO, FROM OR THROUGH NEW JERSEY Bill McKelvey, Editor, Updated to Mon., Mar. 8, 2021 INTRODUCTION This is a reference work which we hope will be useful to historians and researchers. For those researchers wanting to do a deeper dive into the history of a particular event or series of events, copious resources are given for most of the fantrips, excursions, special moves, etc. in this compilation. You may find it much easier to search for the RR, event, city, etc. you are interested in than to read the entire document. We also think it will provide interesting, educational, and sometimes entertaining reading. Perhaps it will give ideas to future fantrip or excursion leaders for trips which may still be possible. In any such work like this there is always the question of what to include or exclude or where to draw the line. Our first thought was to limit this work to railfan excursions, but that soon got broadened to include rail specials for the general public and officials, special moves, trolley trips, bus outings, waterway and canal journeys, etc. The focus has been on such trips which operated within NJ; from NJ; into NJ from other states; or, passed through NJ. We have excluded regularly scheduled tourist type rides, automobile journeys, air trips, amusement park rides, etc. NOTE: Since many of the following items were taken from promotional literature we can not guarantee that each and every trip was actually operated. Early on the railways explored and promoted special journeys for the public as a way to improve their bottom line. -
FLEET STRATEGY 2014-2020 September 2014
COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 1 TABLE OF CONTENTS Executive Summary 3 Factors to Consider 6 Forecasted Travel Demand 8 Equipment Acquisition, Rehabilitation and Retirement 10 • Passenger Fleet 10 • Locomotive Fleet 11 Service Plan 13 • Revenue Service 13 • Shop Margins 15 • Equipment Availability vs. Utilization 18 Metrics 20 • Capacity 20 • State of Good Repair 23 • Operational Flexibility/Amtrak Compatibility 24 • Customer Service 26 • Employee Welfare 28 • Operating Efficiency 29 • Capital Program 31 Implementation Timeline 34 Appendices 35 • NJ TRANSIT Commuter Rail Network 36 • Equipment Characteristics 39 • Definition of Terms 51 COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 2 EXECUTIVE SUMMARY NJ TRANSIT’s Commuter Rail Fleet Strategy reduces the size of the fleet, while at the same time increasing capacity, maintaining a state of good repair, and ultimately accommodating ridership growth to the year 2020. The centerpiece of the Strategy is the replacement of aging single-level equipment with modern, customer-friendly Multilevel railcars that have greater capacity. The Strategy increases existing train consists lengths, reduces passenger fleet shop counts, and minimizes impacts to the NJ TRANSIT Rail operating budget. The Strategy calls for The Fleet Strategy is a near repurposing equipment that had previously been term approach that is driven acquired for service expansion – which did not by the current infrastructure materialize – to instead be used for replacement of configuration, its aging railcars. This reduces demands on NJ programmed improvements TRANSIT’s Capital Program. Importantly, the new and the use of higher purchases proposed under this strategy are funded capacity vehicles. -
The Bulletin MTA NEW YORK CITY TRANSIT OPENS SECONDARY Published by the TH Electric Railroaders’ ENTRANCE at 34 STREET-HUDSON YARDS Association, Inc
ERA BULLETIN — NOVEMBER, 2018 The Bulletin Electric Railroaders’ Association, Incorporated Vol. 61, No. 11 November, 2018 The Bulletin MTA NEW YORK CITY TRANSIT OPENS SECONDARY Published by the TH Electric Railroaders’ ENTRANCE AT 34 STREET-HUDSON YARDS Association, Inc. P. O. Box 3323 STATION ON THE 7 Grand Central Station New York, NY 10163 by Subutay Musluoglu For general inquiries, (Continued from October, 2018 issue) or Bulletin submissions, contact us at (Photographs by the author) bulletin@erausa. org or on our website at erausa. org/contact As first reported in the October Bulletin, neighborhood was comprised of an assort- New York City Transit opened the secondary ment of tenement apartment houses, indus- Editorial Staff: th entrance to the 34 Street-Hudson Yards trial loft buildings, warehouses, and parking Jeffrey Erlitz Station on the 7 on September 1. This lots and garages used mostly for off-hour taxi Editor-in-Chief month we will examine the long process by and bus storage. Ronald Yee which rail transit came to the growing Hud- While the area had always been seen as Tri-State News and son Yards neighborhood, with a closer look the logical extension of the Midtown office Commuter Rail Editor at the three-year-old subway station that district, the right economic conditions never Alexander Ivanoff serves it. seemed to line up for redevelopment. It had North American and The opening of the entrance is the latest been hoped that the opening of the Javits World News Editor step in the development of Hudson Yards, Center would be followed by hotels and new where over 25 million square feet of commer- commercial office buildings; however, its lo- David Ross th Production Manager cial and residential space will ultimately be cation on 11 Avenue, a 10-15-minute walk built. -
February 9, 1996
PB97-916301 NTSB/RAR-97/01 NATIONAL TRANSPORTATION SAFETY BOARD Washington, D.C. 20594 RAILROAD ACCIDENT REPORT NEAR HEAD-ON COLLISION AND DERAILMENT OF TWO NEW JERSEY TRANSIT COMMUTER TRAINS NEAR SECAUCUS, NEW JERSEY FEBRUARY 9, 1996 6674A Abstract: This report explains the collision of two New Jersey Transit trains near Secaucus, New Jersey, on February 9, 1996. Three people were killed and 69 people were treated at area hospitals for minor to serious injuries sustained in this accident. The total estimated damage exceeded $3.3 million. From its investigation of this accident, the Safety Board identified the following safety issues: the medical condition of the engineer of train 1254, the adequacy of medical standards for locomotive engineers, and the adequacy of the response to the accident by New Jersey Transit train crewmembers. Based on its findings, the Safety Board made recommendations to the Federal Railroad Administration, the New Jersey Transit, the Association of American Railroads, the American Public Transit Association, the Brotherhood of Locomotive Engineers, and the United Transportation Union. The National Transportation Safety Board is an independent Federal agency dedicated to promoting avia- tion, railroad, highway, marine, pipeline, and hazardous materials safety. Established in 1967, the agency is mandated by Congress through the Independent Safety Board Act of 1974 to investigate transportation accidents, determine the probable cause of accidents, issue safety recommendations, study transportation safety issues, and evaluate the safety effectiveness of government agencies involved in transportation. The Safety Board makes public its actions and decisions through accident reports, safety studies, special investigation reports, safety recommendations, and statistical reviews.