2017 SWISS YOUTH HOSTELS Business Report 2017 on Sustainable Development Contents 02 Contents 03 Foreword 04 Key figures 07 Portrait 13 Target achievement in 2017 21 Our range of services 27 Our guests 31 Our employees 35 Our relationship with the environment 39 Our commercial viability 47 Structure and corporate governance 53 Financial reporting 61 Auditors’ report 63 Outlook and priorities for 2018 Readability For the sake of readability, the masculine form will be used throughout the business re- port on the sustainable development of the Swiss Youth Hostels. Wherever appropriate, use of the feminine form is of course implicit. Unless otherwise specified, the published data and figures relate to the 45 lend/ lease hostels (excluding franchises) operated independently by the Swiss Youth Hostels Association. ImprintIndex Page 1: Bern Youth Hostel Editorial team: Fredi Gmür, René Dobler, Janine Bunte, Tanja Arnold Page 6: Crans-Montana Youth Hostel Layout: Stern-Design, Zurich and Philipp Böhle, SYH Page 12: Davos Youth Hostel Printing: PROWEMA GmbH, Pfäffikon Page 20: Crans-Montana Youth Hostel Photography: Mischa Scherrer, Zurich and Thomas Andenmatten, Brig Page 26: Bern Youth Hostel Translation: USG Übersetzungs-Service AG, Ittigen Page 30: Service centre in Zurich Paper: Z-Offset, Offset PrePrint matt, super white, 150 g/m² (cover) and Page 34: Bern Youth Hostel 100 g/m² (content), wood-free, FSC-certified Page 38: Bern Youth Hostel Circulation: 2,500 German, 500 French, 500 English Page 46: Bern Youth Hostel Published by: Swiss Youth Hostels | Schaffhauserstrasse 14 | P.O. Box, 8042 Zurich | Page 52: Crans-Montana Youth Hostel Tel. +41 (0)44 360 14 31 | Fax +41 (0)44 360 14 25 | Email
[email protected] | Page 62: Davos Youth Hostel www.youthhostel.ch FOREWORD 2 /3 In recognition of the enormous potential of the tourist industry, the In the 2017 financial year, we achieved 714,455 overnight stays and United Nations (UN) proclaimed 2017 the «International Year of generated operating revenue of CHF 43.8 million.