Healthcare Group Company’s businessstrategyincludes: The to grow its businesssustainably. and mission with theCompany’svision This approachisinline business andthesociety. which createssynergybetweenthe business strategy, the determining roles in responsibility corporatesocial business andits in society, and The Companyappliesits expertise environment. being responsibletocommunity, good corporate governance, including both in-processandafter-processbusinessoperations. to moveforward together and finally achievesustainablegrowth. The company’s Corporate Policy covers Social Responsibility hopes to see harmonious livingbetween the business sector and and the society.Thiswillenabletheentiresociety the communities such practices,thecompany With and thegeneralpublic. benefitstothelocalcommunities will bringlong-term that social activities responsible as gives highimportancetosocially,economicandenvironmentally well as ethical business operations tosupporting and private.Thecompany of public all debtor, creditor,andcommunity competitor, business partnersandrelatedorganizations, customers, employees, investors, shareholders, including stakeholders, Company’s andthe society the to addedvalues generating with TheCompanyaimstocreate growth society andenvironment. in thebusinessalong to community, policy and with responsibilities including economy, society and environment. The Company’s intention is tooperate the business based on good corporate governance 22 The Board of Directors of the Company oversees that the business is being operated in accordance with code of ethics and code ofethics accordance with operated in business isbeing the oversees that Company The BoardofDirectorsthe respects business inall sustainable focuses and developing a goodrolemodel The Company with perseverance on becoming ANNUAL REPORT 2020 Sustainable Development Environmental Area Social Area Economy Strategies forsustainabledevelopment 3. Cultivate the consciousness of the Company’s personnel to have socialandenvironmentalresponsibility. consciousnessoftheCompany’spersonneltohave Cultivatethe 3. forthegoodqualityoflifesociety. conservationofenergy,naturalresourcesandtheenvironment Promotethe 2. 1. 3. activityandpromotingofgoodhygiene. in socialresponsibilities oncampaignandhealthpromotion Participate 2. andsharing. Developthequalityoflifecommunitiesandsocietywithcaring 1. strengthsandcontinuouslygenerategrowth. ininvestmentsordertoincreasetheCompany’s Seekingopportunities 5. 4. 3. 2. and bondbetweentheCompany satisfaction with customers,creatingimpression, brand throughrelationship Building 1. efficient technologyandcontinuouslymonitoringtoavoidanyimpactontheenvironment. by using various contaminants and disposalofwaste including Preserve supervise themanagement the environment, including thestrictcompliancewithlawsandregulations. Conduct the business inaccordance with thegood corporate governance and ethic principle withtransparent,integrity ethics. provided tocustomersandensure of treatments that theservices medical provided are in accordance with thecodeof increase efficiency order to in knowledge andspecializations academic personnel ontheir Company’s the Developing levels andages. Not only providingmedicaltreatments,the Company also supports and promotes goodhealthamongthecitizenof all values betweenthebusinessandsociety. common in thebusinesstobuild and development innovation Creating global citizen. service providerto services provided by,Thaimedical of medical of, andstandardlevel potential and demonstrating and overseas to grow corporate image, In cooperationwithlocal partners, creatingopportunities the business,building and thecustomers. that relyoncustomersortourists fromforeigncountries. which affects a widerange ofbusinesses, those especially traveling fromabroad, when and theimpositionofdetention travel, measures forcross-provincialorinternational strict the home,work refraining fromleaving from home,and prevent thespread of disease,suchassocialdistancing, deterand stepsto take sectors,to andprivate public has issuedmeasuresandurgedpeopletocooperate,the many businesses.SinceJanuary2020,theThaigovernment situation. COVID-19 affectspeople’sdailylivesand opn’ cin uig the COVID-19 pandemic Company’s actionsduring In 2020, all over the world are faced with the epidemic In 2020,allovertheworld arefaced with theepidemic ANNUAL REPORT 2020 23

Thonburi Healthcare Group Thonburi Healthcare Group personnel andvisitors spreading to reducecongestionandinstallalcohol sprayandgeltoeliminatedisease. arrangearea the chairs, doorhandles, of elevators, such aspushbuttons points touch the serviceprocess to reducetheexposureandclean the or someequipment modify chance oftransmission. and thosewho find theinfection are infectedwillbeaware of it faster, reducing the a large group of people haveaccess to to moretests,itwillhaveopportunity with alargegroupof exposure tocongestionmixed people withquickresults.If the patientsandtoreduce to facilitate Hospital Chanthaburi Hospital andSirivej drive-thru service for infection testatThonburi 2Hospital, Thonburi Bamrungmuang therefore addeda whoCompany group ofpeople were to at risk,the queues orlimited COVID-19 enough, causinglong extensive the test was not test, but atthebeginning facilities andmedicalequipment,respirators. in theeventof a large number of infected persons resulting ininadequatehealthcare patients accommodate to (ICU) careunit anintensive build areato the improve to plan services inthemainbuilding. services for people withfever, cough, sore throat withouthavingtowaitanduse the and dispensing treatment examination, provide set upto is a separatedrive-inunit provide aserviceprocess to reduce at ThonburiHospital, exposure. Forexample, and ARI (Acute Respiratory InfectionClinic) called Clinic respiratory symptoms who suffer from serve at-riskpatients to building up aseparateareafromthemain for atriskof we COVID-19 inpatients patients, have set infection. Fortheoutpatient and accommodate patients, for reorganizing areas example, improvingventilation patients, helpingtoreducetheriskofinfectionortransmission for for personnel and appropriate useinordertohaveadequateprotection medical procures andplans hospitals, therefore explorestheneedsof affiliated Company N95masks, (PPE) personal protective equipment and alcoholare in shortsupply.The and staffs,theexamplesofactionsareasfollows: and thesafetyofpatients manner inorderforthebusinesstooperatesustainably effectively andinatimely situation have takenstepstocopewiththepandemic 24 There is atemperaturemeasurementof people who come touse the service or 4. The outbreakduringtheearlyyears, many peoplewere worried and neededthe 3. In in the earlystages of addition, the pandemic, theCompanyalsoprepared a In theearlystagesofpandemic,affiliatedhospitalswere preparingto 2. such asfacemasks, supplies certain medical situation, Due tothepandemic 1. and sutiation were affectedfrom this of thegroup’sCompany hospitals The ANNUAL REPORT 2020 Implement of cleanliness and disinfecting measures for the safetyof measures forthe and disinfecting of cleanliness Implement COVID-19 to reducethespreadofdisease Increase access tothe test Area and infrastructure managementtoreduce the chanceof disease Preparation ofmedicinesandmedicalsupplies management plantoreducerisks travel tovisitthehospitals. follow upwithThaiandoverseaspatientswhocouldnot development oftelemedicinetocommunicate,treat,and at home,and vaccination travel, convenient to were not who patients forcurrent bymail delivery as medicine needssuch patients’ respondedto that services find to themselves with onlinetechnology.TheCompanyhad number ofunnecessaryhospitalvisitsandfamiliarized their behavior.Forexample,patientshadreducedthe affected bythesituation. support staff to welfare, such asfoodsubsidy, provided and care ofwell-being under thegrouptook hospitals Moreover, some oftheCompany’sprovincial . in that than ofinfections number hadahigher which Myanmar in personnel atAr Hospital Yu International established quarantinearea and specialcare for medical The Company Burana Hospital.for instanceatThonburi patients, senior service whomust forpersonnel screening also conductedspecial under thegroup.TheCompany for personnel insurancepolicies Covid-19 and tookout monitored symptoms,and recommended personal care, withpersonnel, Itcommunicated from virusinfection. to haveasafedistance. departments includingtheestablishmentofdiningarea reduce therisk of infection spacing for interactions between COVID-19 testforsurgicalpatients,personnelgroupingto rehearsal howtousetheanti-infectiondevice,increasing 5. Due to the Covid-19 pandemic, patients had changed Due totheCovid-19 pandemic,patients hadchanged 7. The Companytookcare of staff inrespect of safety 6. plan, atreatment make to There isameeting Make a treatment plan and a human resource Staff care Adaptation tochangesincustomer behavior ANNUAL REPORT 2020 25

Thonburi Healthcare Group Thonburi Healthcare Group followed theguidelinesandtakenfollowingactions: group has The thg.co.th/storage/ir/downloads/cg-principle/20190912-thg-cg-ethics-th.pdf. from https://www. which canbedownloaded Manual, Governance andBusinessEthics . FairBusinessPractice 1. Social ResponsibilityforSustainableDevelopment’spolicy 26 1.4 1.3 1.2 1.1 under Good Corporate business ethics,andguidelines hassetpolicies, The Company 1.5 ANNUAL REPORT 2020 - - - partners areasfollows: of trade for which isclearandtransparent.Theguidelinesselection policy has setaprocurement Company Therefore, the which ispronetocorruption. is adepartment Procurement any benefitsunlawfully. or receiving claiming The group treats stakeholders with fairness, neither takingadvantages nor listed companies by memorandum of information prescribed bySETandSECregardingsubmission equally and promptly andinaccordance with rules, conditions, andprocedures accurately, to stakeholders memorandum The grouphasdisclosedinformation aging society,whichhasbecomeaglobalproblem. and develop societyand atthesametime.Thisaccommodatesan environment “Phuketcare” which developonthegroup’s expertise tocreate economicvalues environment such as Jin WellbeingCountyProject andinnovationcalled The groupconductsbusinessthatisbeneficialtoeconomy,societyand would impacttrustin,assetsandimageofTHG. that actions ordisputes and therearenolegal business lawfully The groupconducts not dishonestly seek confidential information of competitors. not dishonestlyseekconfidentialinformationofcompetitors. framework andshall the competition fairly within The grouptreatscompetitors measure proposed by seller upon notification. measure proposedbyselleruponnotification. and rectification inspection, from product form, defectarising evaluation product from onayearlybasis onseller assessment Prepare quality and price prior toproposing toprocurement committeefor consideration. track records before/after saleservice, warranty,experience, reliability, Procurement Departmentshallconsider information on product/service, who commitsunlawfulact. person any personorjuristic be performedwith will No transaction new seller. Prepare register onseller’s information uponstartingselectionprocess of they areinlinewithchangesthebusinessandrelevantrules,regulationslaws: with theanti-corruptionpolicyon and examinedmonitoredcompliancea set thebelow regular guidelines basis to ensure that . Anti-Corruption 2. to employeesregardingpolicyandgoodpracticeinanti-corruptionpromotebehonestresponsible their organization test. Thetest includes questions relating toethics, work practice, andanti-corruption policy. It is toprovide knowledge to new employees. The policy has been determined as part of employee evaluation in which employees are assessedbytaking circular letterstoemployeesunderstandandacknowledge thepolicybysigningandusingaspartoforientations 2.2 2.1 has The Company in any event. of corruption nor acceptanytype carry out neither shall and employees Directors, executives The Company and its subsidiaries have communicated such policy to its employees and executives in the form oftrainings, form the in andexecutives employees its to suchpolicy havecommunicated subsidiaries andits The Company 2.5 2.4 2.3 decision makinginperformingtheirdutiesandresponsibilities. and ensure that itwouldnotaffect policy the and receivingofgiftentertainment with giving comply shall strictly present and or receiving giving and entertainment receiving be careful about shall employees and Directors, executives, indirectly. and in anycorruptiondirectly involve various channelssuchasstafftrainingandtheCompany’swebsiteshallnot Directors, executives,andemployeesshallcomplywiththeanti-corruptionpolicy bytheCompanythrough communicated regulations andmayreceivepenaltiesaccordingtothelawsifsuchcorruptionisconsideredanillegalact. are wrongdoings andthose Corruptions actions accordingtotheCompany’s who are receivedisciplinary corrupted shall such matter. on in fact-findingandinvestigation provide cooperation shall and employees Directors, executives, Policy. Blowing andshallnotifysuchacttosupervisor the Company or responsible personor through channelsaccordingtotheWhistle to relating corruption be potential which could or ignoreanyact neglect not shall andemployees Directors, executives, good corporategovernancepolicy. which allowsfor of thebusinesswith control compliance tosufficientandappropriateinternal gives importance with. TheCompany shall becomplied and moneysponsorshippolicies donation are transparent andverifiable.Charity andmoneysponsorshipshall beinaccordancewiththeCompany’sprocedures which Procurement, charitydonation ที่ to ensure100%compliance. employees tosignforacknowledgement handbook,andrequestedemployee of employees,includedthetopicin conducted assessment onunderstanding Both companies provided trainings, Limited. Company Ubonrak Hospital Chanthaburi Company Limited and companies, namelySirivej Hospital anti-corruption practiceofassociated tored compliance with ethics and andmoni has communicated roles andresponsibilities. ANNUAL REPORT 2020 In 2021,theCompany 27 -

Thonburi Healthcare Group Thonburi Healthcare Group of humanrightssuchas: to violation relating to express or filecomplaints to itsemployees opinion promotes andgivesopportunities status. TheCompany beliefs or any othertypesof race, political with respectof belief, background,assets, gender, religion, nationality, division origin or of humanresources,includingestablishingsocialrelations. caused 5employeesduetominoraccidentssuchasdroppingobjectonthefoot.Theaveragenumberofdaysoffwas3days. matter areasfollows: on such of implementation and safetyprocedures.Samples health of occupational development Directors focusesoncontinuous protection andsafety of employees atwork and thirdpartieswho may receive from an the business impact The activities. Board of . RespectforHumanRights 4. Healthsafetyandhygiene atwork 3. 28 • • • Therefore, the Companyhas a policy topromoterespect and for basic humanrightsand without discrimination equality The Companygivesimportancetorespect for life andhumanrightswhichare for and development fundamental management Emergencymanagement 3.2 Safety,welfare,andsecurity 3.1 and health prevention to pollution standards relating the lawsandrelevantindustrial with The BoardofDirectorscomplies ANNUAL REPORT 2020 at alllevels. employees laws byall under the rights of political and exercising participation political prohibit doesnot The Company suitable forallreligionsandalwaysincludesvegetarian. When havingreceptionsfor employees on specialoccasionssuchas company anniversary, the Companyselectsfood to bepromotedbasedonhis/herperformance. Christian and Buddhism, Islam. Theycan work prejudice. Everybodyhas together inharmonywithout the opportunity The managementandemployeesoftheCompanyconsistbothwomen andmenwhose religionbeliefsinclude The Company gives importance to health, safety and hygiene at work. In 2020,therewas safety andhygiene at work tohealth, which an incident givesimportance The Company systematically respondinanysituation. be preparedandcould to disaster responseplan reviewed natural It also plans. group accident practiced The Company replacement accordingtotheirusefullife. repaired andequipment the systemswere readyandsufficient for usage. Thesystemswere maintained, examined, maintenance of and water to ensure of toolsandequipment, electricity systems andwastewater that treatment medical maintenance of hazardous chemicals, elimination were focusedincluding that areas. Othermatters the and monitored inspected safety standards.Itpreparedsystem, adhere to structure to areas frombuilding managed The Company treated withsincerity-theiropinionshouldbeheardandsuggestionsgiventothemasfeedback. of ethics shallbepromotedamongemployeesandappropriatelevelof employee welfare shall be provided. The employees shallbe work and improving efficiency. Compliance their potentials bias. Theemployeesshallbeencouraged and supportedindeveloping in ordertoachievegoalsandobjectives. return toorganization.EachoftheCompany’soperationsrequireknowledge,capabilitiesanddevotions,bothphysicallymen 5 FairTreatment ofEmployees 5. 5.8 5.7 financial supportinthe form Providing of loans toemployeesso 5.6 5.5 5.4 5.3 5.2 5.1 In theyear2020,Companyorganizedfollowingkeyactivitiesrelatingtohumanresourcedevelopment: shall treattheemployeefairlyandwithout has The management for established a The Company employee treatment. guideline factor for human resources is themostimportant business operationswhichgeneratevaluesand believes that The Company to theBoardofDirectors. proposal andfurther procedures prescribed to according inspection or [email protected] or InternalAudit Unit [email protected] for [email protected] at email via directors who areindependent Governance and Business Ethics PolicytotheAuditCommittee act relatingtoviolationofrights,fraud,illegalacts,andCorporate anysuspicious ornotify acomplaint file may Employees work ifinfectionwasnotfound. public transportation byhimself and allowed employees toresume Covid-19 testfor all employeeswho travelled toprovincesusing hospital directorofThonburi Hospitalconducted stakeholders. The Caring of employees andfocusing onresponsibilities to that theemployeescouldborrowatalowinterestrate. and alldirectorsfortwoconsecutiveyears. executives, foremployees, policies insurance Covid-19 out Taking activity inhonorofHisMajestytheKingetc. revered eldersandaskingforblessingactivity,growing plants pouring wateronthehandsof activity, Songkran festival activity, to monksonreligiousdays,“Happy Father’s Day…With Love” organized bythe group, for instance makingmerit byoffering food Employees had the opportunities toparticipate invarious activities 23 hoursperpersonyear. hours perpersonis The averagetraining by variousinstitutions. daily life.Trainingswere and organized withintheorganization skills, professionalskillsandknowledge increase for usagein Trainings useful for employeedevelopmentincludingmanagement for child’seducation. and loan such asfuneralsupportpayments support andbenefits fee, othertypesofmonetary life andaccidentinsurance,child’stuition benefits such ashealthcarepayments, Employee The Companyalsoofferedhealthexaminationprogramsforemployees’familiesataspecialprice. for ageofeachemployee. program suitable examination a health by providing for employees examination Annual health ANNUAL REPORT 2020 29 tally, tally,

Thonburi Healthcare Group Thonburi Healthcare Group . ConsumerResponsibilities 6. 30 6.9 6.8 6.7 6.6 6.5 6.4 6.3 6.2 6.1

ANNUAL REPORT 2020 Thonburi-Chumphon Hospital,NakhonChristianandTrangruampatHospital. Hospital Chanthaburi, Hospital, Phatara-Thonburi Sirivej Rajthanee Hospital, Kalasin–Thonburi - Thonburi Et Roi 2 Hospital, Thonburi include transparencyandfairnesstocustomers.Thosehospitals This illustrates services in theyear 2019 were for rated “green” the mostaffordable by theMinistryofCommerce pricing. medicine for and comparisonbycustomers.Nine examination out of 16 localhospitalsof Thonburi Healthcare Group opened for of Commerce’swebsite on theMinistry and thecostsarealsopublished phones toscanQRCodefor mobile more details the criteriadeterminedbyCompany. was rateofOPD was 84% andIPDpatients patients In 2019,thesatisfaction 93% whichwere every month. higher than of services to creategoodimpression customer tocomeuse the service again.Thisprogramhas been followedup the and toimprove problems and identify the information order toanalyze in family or its service providerandpatient between and toprovideinformation standard byusingAIDET program whichisdevelopedtoassistoncommunication service and develop survey onsatisfaction the groupfocustoprovide“ServicebyHeart”andconduct in The hospitals hospital Facebookfanpage. the spreadof focused Covid-19, theCompany on educatingthepublicthroughvideoclipsandliveFacebookvia from hospitals withinthegroup to educatepeoplefor correct understandings and good healthinthe longrun. During personnel provide knowledgebydoctorsandmedical to and activities to thepublic screening unit health Promoting by customerswillnotbereusedanddestroyedforconsumer safety. returned Medicines caseofdrugallergy. in customers refundto andgive ofmedicines return group accept the in Hospitals and preparationintheeventofnewdiseasesuchasCOVID and aboveatthesametime 19. 5 patients to accommodate order in incident of masscasualty event the in such aspreparation of emergency forevents prepares itself The Company related persons. for and donotusesuchinformation their ownbenefitand/orother of customerinformation confidentiality To maintain and substantialrelationship. To disclose information abouttheservice in fulland on time and a do good to maintain not distortthefacts including quality service. to providecustomers receive with thehighestsatisfactionand complaints to ensure that customers receive excellent and to on howtosolvetheproblem channels. Toconsult To procurecustomerservicessystemandcommunication the negotiationshallbemadewithcustomerinadvanceordertofindsolutionsandpreventdamage. with, which are to comply transparent andequaltocustomers.Incase with terms andconditions of inability To comply technology aswellraisingstandardscontinuously. and priceunderappropriatesecurity terms ofquality customers in to beneficial To provideservices/productsthat All hospitals suppliesatcashiers. All hospitals and medical in thegrouppresentcostsof Customers canuse their medicines are asfollows:4k ofimplementation examples ofgarbage,the reducequantity orderto in andrecycle segregation waste promotes Company the addition, In pipe. from exhaust and exhaust of wastewater releasedfrombuilding quantity bycontrolling water andairpollution both control to determines The Company to nearbycommunities. impact environmental inordertopreventorminimize due careanddiligence importance toenvironmentalconservationandtheimplementationinaccordancewithISOstandard9001:2015 . Environmental Protection 7. “Stop • BagProject SayNotoPlastic 7.5 7.4 7.3 7.2 7.1 with exerciseof business operations its for conducting as guidelines policy an environmental has established The Company more our societyhasbeengiving Atthesametime, to humanliving. ofenvironment realizestheimportance The Company Promoting •

departments includingtodevelopenvironmentcontinually. shall be part of the environment managementand it shallbeneficialto of the hospital covering environment topic and the objective is the staffs togetherwithENVnetworktosurveydepartmentsinallareas Committee “ENV goodthingstotell”project byproviding staffs of theEnvironment waste inorderforthesafetyofcollectionresponsiblestaff. of garbageandclassifying proper disposal the promote area to parking bin for and building each typeofwasteintheareas providing outside Waste separation projecttoreduce and globalwarming pollution by for poorpeople. materials of UHT rooftopandeducational by separating boxes tobuild Foundation Volunteers Need(of“PA”) in Friend of project Green rooftop to preventthemfromthesewagetreatmentsystem. is pumpedonceayear and wastes to reduce the sediment the sediment into theseptictankandthispumpwillbe turned ononce a week and sludge circulatingpumphasbeeninstalledfromthesedimentationpond Department. The Control accordance with thestandardofPollution in of wastewateris quality and the system sewage treatment Effective plastic bags. own boxfor of purchasing foodinhospital’scanteenreplacement boxes insteadandtopromote thestaffs to bringtheir biodegradable providing clothbagforreusing and returning. it also promote thestaffs to use cloth bag instead of plastic bag by and box or foam bag such asfoodcarrierinsteadofplastic container

using

staffs

foam

to

box reduce

for

wastes

food

packing” by

requesting

campaign

the

staffs

and

to

to

bring

use

ANNUAL REPORT 2020 31

Thonburi Healthcare Group Thonburi Healthcare Group to receivethebestbenefit.Examplesofactionsrelatingthismatterinclude: . EnergySaving 8. wear protectivemasksandensurethattheywerefarfromCovid-19infection. wash hands, frequently to were encouraged Participants reduce riskofinfection. awarenessprepare responsemeasures,and build and and 50 from participants School, CentralPlazaPinklaoand Plearnpattana Central PlazaSalayatoeducateand create understandings, , namely10participants from Hummingbird International Kindergarten, 35participants from Denla RamaV School Promoting healthknowledge, Raise awareness andself-protection measures tothecommunity together ofallsectors,theexampleactivitiesinpastyearareasfollows: which willresultingrowing protection to aware for of health general public the healthknowledgeandorganizingactivity providing and knowledges to create and the benefittosocietyand the environmentprotectionof stakeholders including local community focused partners, on theusingof entrepreneurs in returningtosocietytogether.Thisactivity resources to participant and customers for anditssubsidiarieshaveorganizedtheactivity public interestbysupportingthebusiness the business The Company operation. CommunityParticipationandDevelopment 9. 32 Changing air conditioners to magnetic system which was the oil free system to reduce the using Appointment of the Energy Conservation Committee at Thonburi Hospital. • • the usingofenergywithvalueandinfullefficiencyorder has concernedontheenergysavingbypromoting The Company Providing a knowledge on energy saving to staffs such as turning off air conditioner • Thonburi 2 Hospital organized activities to provide healthcare knowledge to a total of 5contractpartnersandschoolsinThawi to providehealthcareknowledgeatotal organized activities Thonburi 2Hospital Activities to educate the community • Itwasapartof of society. stakeholders of all caring andresponsibility regarding the activity focused onthe The Company New employee orientations relating to energy conservation in order to build awareness on • ANNUAL REPORT 2020 and toreducethemaintenancecost. instead ofelevator,etc. In addition,theprojectonenvironmentprotectionofCompany’sgroupwhich wasforenergysavingatthesametime.

during lunchbreak, using staircase energy saving. of energy at less 30% • Ratchathani Province. monks at Burapa Temple in Ubon hyperlipidemia and diabetes among order Project

to

reduce to

change

risk

health

of

hypertension,

habits

in

and Rajyindee Hospital organized activities Hospital and Rajyindee out intouristareas. wasmasks. Gelalcohol handed protective of andwearing handwashing promote Hospital inSongkhlahadawalk rally to in schools in the communities. Rajyindee to promotehandwashingpreventdiseases • Thonburi Bamrungmuang Hospital Bamrungmuang Thonburi Activities to promote healthcare ANNUAL REPORT 2020 33

Thonburi Healthcare Group Thonburi Healthcare Group donated bloodwith totalquantityof223units. personnel jointly as The publicand hospital Thonburi 2Hospital. and 148monksreceivedsuchvaccination. for for monks in9temples to provideinfluenzavaccination Good Health.”Thonburi2Hospitalsentaunit under theproject“Smiling on aregularbasistoscreenriskofdiabetes,heartdisease,paresis,andparalysisetc. 34 Organized every year by hospitals within the group such the within Organized everyyearbyhospitals District provided vaccinestomonksinThawiWatthana Foundation, with Thammasapa in cooperation Thonburi 2Hospital, check shouldbeconducted was health encouraged tounderstandandbecomeaware of healthcare.Preliminary The community • • • ANNUAL REPORT 2020 Blood Donation Activities Influenza vaccination for monks in Thawi Watthana District Health screening unit for the community

improve environmentandscenery. were called “Doinggoodfor and King”underwhichtemples cleaned to Nation, Religion such asanactivity organized activities community, Noi Thonburi with in cooperation Hospital, Thonburi For instance, in thecommunity. of lifepeople quality disaster victims Building goodrelationship withcommunityanddonationstosupportassistthedisadvantaged The Companyassisted indeveloping the community inrespect of creating clean andlivable environments. This was topromote • • Donations to governmental agencies for provision to those in need Volunteer project for community development

ANNUAL REPORT 2020 35

Thonburi Healthcare Group Thonburi Healthcare Group Nakhon SiThammaratProvincetodonatedrinkingwateranddry foodtodisastervictims. 36 Rajyindee Hospital in Songkhla Province and Thonburi Thungsong Hospital in Nakhon Si Thammarat Province were Province andThonburiThungsong HospitalinNakhon in Si Thammarat Hospital inSongkhla Rajyindee • • ANNUAL REPORT 2020 Donation of drinking water and dry food to disaster victims in Nakhon Si Tham Donations to neighboring area affected by the Covid-19 pandemic Hospital andRajyindeeHospital. Thonburi 2Hospital, Thonburi Bamrungmuang Hospital, nearThonburi communities For examples, marat Province initiative ideaforbenefitsofstakeholdersareasfollows: information shallbedistributedto,andreach,allstakeholders. isnecessarytoensurethattheCompany’s bothdirectlyandindirectly,throughvariouschannelsofcommunication, acknowledgement, shall becreatedandproductivityincreased,whichultimatelyresultinmaximumbenefitstothesociety. better things way, sothat is tocreatechangesinapositive of innovations create value-addedproductsorservices.Theobjective Not of only development new things through new but alsoincludechanges methods, innovations to ideaor production inorder to Environment andStakeholders InnovationandTransfer ofInnovationDevelopedThrough Operations ResponsibleforSociety, 10. 1) that theCompanyhas The examplesof supported and innovation promoted toitsemployeeshave 2) 3) 4) 5) 7) 6) 9) 8) 12) Transfer of innovation is considered a socially responsible activity. The communication and notification to stakeholdersfor and notification The communication responsible activity. Transfer is consideredasocially of innovation The Company supports innovations developed boththroughinternalprocess and through cooperationbetween organizations. 11) 10)

cancer patientswithpersonalnurse. and atpresent,ithas been expanded to “ScanQR Code” for advice of caring of each patient. Super in thetreatmentOPD room. this producthasbeendevelopedtousewithotherpatientsinmanywaysthehospitaland before usingtheserviceanditalsoreducewaitingtime.Thecustomerhassatisfied order tofeelsafeandprivateforusingtheserviceresultinginconvenientefficiency Healthcare of Cancer Patient Knowledge Eiffel Tower rehabilitation center and daily activity walking exercise.Thisdevicehas been used in nurse and department to perform to havemoreconvenient after operation helpthepatient the floor.Itshall Kangaroo cooperated todoambulate.Thispanthasregisteredthepettypatentalready. which willreduce and preventhematuria UTI. have satisfiedand The patients to ambulate neuropathy patientand patients with This urinary pant willhelppatients catheterization. Innovation Fall Off Shirt Chinese patientsofOPDandIPD Drug label with other languages Miracle Hand KOL (YUTH): Knowledge Out Lab (Yearly Update Thonburi Hospital) Nutrition Red hyperglycemia. It hasbeenevaluatedfromtime totime. patient, cholesterol suchashigh ofdoctor plan treatment andmedical of eachpatient department. Board Control.Ithasbeeninstalledinalloperationroomsincluding sleeplab. for using easierandtherewas no requestofrepairmentlampfor operation inpartof breaker on-off the and installed side ofdevice the into power hasbeenremoved main the through telephone. out labthrough intranet which will have accurate result andwill reducethecommunication to 8hoursinorderreducethelossofblood.

Blood

Safe

Assessment

Cells for Blanket

Pants Sharing , the urine bag hanging device which will prevent the urine bag to contact urine bagto prevent the which will device urine baghanging , the has registered the petty patent since January2014andithasbeenusedinnurse patent hasregisteredthepetty

expansion , thedevicetotakefilterofdialysisliquidcore.

Rescue hasreceivedtheinnovationaward1stprizeinareaofnursing

which will be used with a large number of health checkup customers in which willbeusedwith alargenumberofhealthcheckupcustomersin

in

through Caring

Can

of

lifetime , it will help adjust the time to keep blood stable from 30 minutes 30minutes , itwillhelpadjustthetimetokeepbloodstablefrom

of , the cancer center has organized thehealthcaresystemfor

Food

Continuous , thisservice and has been providedtoMyanmar,Cambodian

of

Lab Board , itwill helpadjust food toinlinewith symptom

Control

Patient

Main

Group

Power through Home Health Care Channel through Home Health Care Channel

On-Off

for , knowledge

Operation ANNUAL REPORT 2020 , 37

Thonburi Healthcare Group Thonburi Healthcare Group services withwellreceivedbythepublicunderprofessionalstandard. the for more thanfiveyears,hasbeenproviding Organization of PhuketAdministrative of Hospital Public HealthTeamof Thonburi Healthcare Group as Public CompanyLimited the service provider doctors and by having Health VolunteerofPhuket withVillage Organizationtogether Administrative Phuket Province. Phuket in and caringofchronicpatients for supporting Thousand BedsHospital” announcement of success of the project“PhuketCare” under the project“SufficiencyHealthof Ten of people which promote theparticipation received Organization was by the PhuketAdministrative the the agedpeopleinfuture which it is the lightatend of the tunnel thatsolve the problem of Thai Societywhich has to supporta lot of budget totake care people of and disabled can takecarechronicpatients where Organization the community Administrative with Phuket innovation goesforworkoutside. family in people during patient bedridden forthe community the in anddaycarecenter center rehabilitation the health screening,follow up of risk patients and patients in non-communicable disease:NCD.Inaddition, the communitywill organize of preliminary providing which isthe care model Phuket follow the will team medical of the of theagedpeopleefficiency.Therole the spiritcenter and of training center community for to have people infamilyand skills for community taking care Phuket Province resulting in the doctors and nurses have more time to promote healthcare to thepublic. healthcareto topromote time Phuket Provinceresultinginthedoctorsandnurseshavemore in services ofthehospitals health of public This strategyhelpstoreducetheburdenofcongestion doctor efficiency. to meet patients facilitate will if sicknessoccursofwhichit results tothehospital health screening reporting of and followupof including risk patients andincomplications disadvantaged peoplewhichcreates the aggressive for Ithas position health promoting. a preliminary for and energetically thebenefitof creatively sector isthecooperation place ofpublic at thepublic hospital services byprivate health Thepublic Organization. services ofPhuketAdministrative health the public Health SecurityAct,B.E.2545(2002). 39 (2)oftheNational according toSection ofhealthcarefundforcommunity for theestablishment Security Office, itwillsupport the healthpromotion together with thelocal administrative organization saving fundandfor peopleandthenational National Health of disabledpeopleanddisadvantaged Human Security,itwillsupportthebudgetfor of the agedpeoplefundandwelfare the establishment and Development ofSocial Fund accordingtothelaws.ForMinistry Fund andRehabilitation support allowance of aged people, disabled people, compensation of Village Health Volunteer, Healthcare in takingcare will to participate of organization and community such agedpeople.Thelocaladministrative supports personsinfamily that system andthe technology of information have theintegration that organization administrative sector andlocal servicecenter of public health public services fromthe this receive to his orherintention service areacansubmit the in aged people whereby the care system term 38 14) King’s Prajadhipok Award of 2017 for the local administrative organization that have transparentand that organization administrative local Award King’s Prajadhipok of 2017forthe Ten Thousand Beds Hospital of Phuket Model that Thonburi Healthcare Group Public Company Limited (THG) creates Limited Company Healthcare Group Public Thonburi Model that of Phuket Ten ThousandBedsHospital of of is VillageHealthVolunteerSchool is The mainmechanismthecapital community andtemple. The concept of new management gives the first opportunity for provide gives thefirstopportunity The conceptofnew private sectortojointly management 13) From the lesson learn of the Phuket Care for the Aged Society by using the community-based long long community-based the byusing AgedSociety Careforthe Phuket ofthe learn lesson the From 15)

ANNUAL REPORT 2020 health ofThaiDieteticAssociation. has receivedtheaward on research of well-beingThaipeoplewithgood and development Nutrisurvey Innovation “Phuket Care” for the Aged Society in Future. Nutrition knowledge andcanapplytodailylife. under thenameof“NutritionbySocialMedia”throughvisualstorytellingcausetoexchange through graphicinformationinformofeasyunderstandingwhich ispartofhealthpromotion

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Awards andcertificatesoftheCompany anditssubsidiaries 18. ThonburiHospital receivedHospitaloftheYearAwardfromTheHealthcare AsiaAwards2019inSingapore. 17. 16. 15. fromAZAYinyear2016. hasreceivedtheServiceAppreciationAward Thonburihospital 14. 13. 12. 11. 10. fromAIAinyear2014. hasreceivedthePlatinumHospitalQualityAward Thonburihospital 9. 8. 7. 6. 5. 4. 3. 2. 1. Awards 2019in Singapore. of the Year Service Initiative Award Hospital receivedClinical Thonburi Bamrungmuang from The Healthcare Asia in year1993. Thonburi hospitalhasreceived theCertificationinQuality ofWaterinaccordance withWorldHealthOrganization for thecompletenessandaccuracyinaccordancewithregulation ofMinistryEnergy. 86101-0016 TSIC-ID: Building 2013forControlled EnergyManagement in Certification the hasreceived hospital Thonburi Thonburi hospitalhasreceivedtheRunnerupAward fortheExcellent ofHealth CheckupServicefromAZAYinyear2015. in year2015. of ManagementandMedicalServicefromAZAY for has received theAward the Excellent Winning Thonburi hospital Muang ThaiLifeAssuranceinyear2015. Award Need ofCustomers from and Understandingthe Service, GoodQuality Fast has receivedthe hospital Thonburi year 2015. Thonburi hospitalhasreceivedtheExcellentHealthcareManagementAward fromMuang ThaiLifeAssurancein healthcare intheHANationalForumNo.20. in accordance standard and with thehospital has receivedtheHospitalAccreditationCertification Thonburi hospital standard inprovisionofdiagnosis,treatmentcoronaryangiogram,cardiaccatheterization,andsurgery. Thonburi Heart Patalung Center was awarded by NationalHealthSecurityOffice, Health for Ministry of Public quality with convenience,modern,safe,fair,andequally. accessible andabletouse make it that conditions wheelchair users, everyone, allages,physical patients, including friendly designwhich was created of for disabled public interesttosupporttheagingsocietyandpromoteequality for of and HealthInnovation All No. location 4 orFriendlyDesign and initial Expo 2019,as Thailand the community Design Awards 2019”from theFriendly Design For All Foundationwhich organized theThailandFriendly Design Expo has receivedthe“Friendly and family of retriedpeople for community of health city model the County, Jin Wellbeing Guru ThailandPropertyAwards. from Property lifestyle population design andrespondingtoaging outstanding Design Development asprojectwith for Universal and HighlyCommended County Projectwas Jin Wellbeing awarded Development Best SeniorLiving including healthcareandsafetyofresidence,aesthetics,innovation. that meet theneeds environments of The projectswere living aging population. evaluated based attractive on criteria and functional creating in criteria the acceptance world whichmet across the from 36otherseniorresidenceprojects Theprojectwas EFA one of Magazine intheUnitedStates. the sevenprojects,andonlyprojectfromAsia, selected by Showcase Design forAging 2018Environments from Mention” wasawarded“Honorable Project County Wellbeing in by DepartmentofMedicalService,MinistryPublicHealth. (Stroke Unit) for Thonburi 2Hospitalwas care unitstrokepatients awardedup intensive for standard insetting quality for physicalandmentalhealthofelderly. in respect and environment services of coursetechnology provided socialcontribution medical and training on suitable Thonburi 2Hospital receivedacertificate from ProvincialAdministrative Organization asorganization which (Public Organization). Accreditation as hospitals withstandard health care services and medical by theHealthcare Accreditation Institute Hospital, Ubonrak 2Hospital,Rajyindee Thonburi Hospitalwere Thonburi awarded the Hospital Thonburi Hospital, ANNUAL REPORT 2020 39

Thonburi Healthcare Group Thonburi Healthcare Group organization asfollows: reduce therisktoacceptablelevelandreportingitBoardofDirectorsregularly. to to time the planfromtime improve to up theevaluation with following for suchrisktogether guideline measure orprevention providing thesuggestions,control of and the anti-corruptionpolicywithin the organization including evaluating the implementation corruption measure in order the anti-internal for and support of monitoring with theguideline for efficient implementation complying approved bytheAuditCommitteeandreportingresultofauditinkeyissuessuggestiontoCommittee. governance and to from provide suggestion in accordance time toby with theannualinternalauditplanwhich auditing has been Additional GuidelineforthePrevention ofInvolvementinCorruption 40 6. 5. 4. 3. 2. 1. for andfollowingupof to monitor prevention risk oncorruptionwithinthe the guideline has The Company determined has for assessment of The determined theguideline Risk ManagementCommittee risk from internal corruptiontodetermine The CompanyhasprocuredtheInternalAudit Department tomonitortheinternalauditsystem,riskmanagementandcorporate ANNUAL REPORT 2020 for preventingcorruptionintheorganization. to follow uptheperformanceassessmentinaccordancewithguideline theguideline has determined The Company organization policyregularly. in the the anti-corruption and Company’sbusinessethicsincluding to thegoodcorporategovernance principle relation The Company has determined thatthe managements and employees shallperform and evaluate theirperformance in authority respectively. heads are The department the operations,correctionof responsible for errors monitoring (if any) and report to the Directors tocarryoutimprovementswithinthetimeframethatAuditCommitteedeemsappropriate. or shall informtheBoardof wrongful actionsrelatingtolegalor business ethicsof the Company,AuditCommittee transactions oractionsthatmaysignificantlyimpactthefinancial statusandCompany’s performance includingviolation If after or may haveevidencetobelievethatthere the factfinding,itfindsthataudited information complaint in relationtotheappropriatesolution. the suggestion workingcover providing important systemstoprotectandfollowuptheriskoncorruptionincluding which assessment of control systemandriskmanagement has procured audit, internal The Company to haveinternal Company willinformitsactioninwriting. and determine thedisciplinaryactionsand/or legal actions.If the Companyis able to contact thewhistle-blower, the of protection, anditwillkeeptheinformation whistle-blower as The Companyalsohas confidential. measure to review of the Companyor doubt infinancialreport or internal controlsystem.TheCompanyhas policy onwhistle-blower The Companyprovideschannelsfor actions or receiving cluesor regarding business ethics illegal complaints violation,