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1 2 “√∫—≠ Àπâ“ §”π” à«π√“™°“√·≈–Àπ૬ߓπ√—∞«‘ “À°‘® √“™°“√ à«π°≈“ß °√–∑√«ß¡À“¥‰∑¬ (¡∑.) √—∞¡πµ√’«à“°“√°√–∑√«ß¡À“¥‰∑¬ (√¡«.¡∑.) ......................................................................... 9 ‡≈¢“πÿ°“√√—∞¡πµ√’«à“°“√°√–∑√«ß¡À“¥‰∑¬ (≈¢.√¡«.¡∑.) .................................................. 10 ∑’˪√÷°…“√—∞¡πµ√’«à“°“√°√–∑√«ß¡À“¥‰∑¬ (∑’˪√÷°…“ √¡«.¡∑.) .......................................... 10 √—∞¡πµ√’™à«¬«à“°“√°√–∑√«ß¡À“¥‰∑¬ (√¡™.¡∑.) .................................................................. 10 ºŸâ™à«¬‡≈¢“πÿ°“√√—∞¡πµ√’«à“°“√°√–∑√«ß¡À“¥‰∑¬ (º™.≈¢.√¡«.¡∑.) .................................. 11 ∑’˪√÷°…“√—∞¡πµ√’™à«¬«à“°“√°√–∑√«ß¡À“¥‰∑¬ (∑’˪√÷°…“ √¡™.¡∑.) ................................... 12 ”π—°ß“π√—∞¡πµ√’ °√–∑√«ß¡À“¥‰∑¬ ( √.¡∑.) ................................................................... 15 ”π—°ß“πª≈—¥°√–∑√«ß¡À“¥‰∑¬ ( ª.¡∑.) ª≈—¥°√–∑√«ß¡À“¥‰∑¬ (ª¡∑.) .............................................................................................. 19 √Õߪ≈—¥°√–∑√«ß¡À“¥‰∑¬ (√Õß ª¡∑.) ................................................................................. 19 𓬰 ¡“§¡·¡à∫â“π¡À“¥‰∑¬ ............................................................................................... 22 ”π—°ß“πºŸâµ√«®√“™°“√°√–∑√«ß¡À“¥‰∑¬ ( πß.ºµ.¡∑.) .................................................. 23 π—°ª°§√Õß 10 .......................................................................................................................... 28 ∑’˪√÷°…“¥â“𧫓¡¡—Ëπ§ß ......................................................................................................... 28 ∑’˪√÷°…“¥â“π°ÆÀ¡“¬ ............................................................................................................. 28 ”π—°ß“π»Ÿπ¬åÕ”π«¬°“√∫√‘À“√®—ßÀ«—¥™“¬·¥π¿“§„µâ (»Õ.∫µ.) ........................................ 29 ∂“∫—π¥”√ß√“™“πÿ¿“æ ( ¥√.) ............................................................................................... 33 «‘∑¬“≈—¬¡À“¥‰∑¬ Õ.∫“ß≈–¡ÿß ®.™≈∫ÿ√’ ....................................................................... 33 ”π—°π‚¬∫“¬·≈–·ºπ ( πº.) ............................................................................................... 36 à«ππ‚¬∫“¬·≈–·ºπ√«¡ ( º√.) .................................................................................. 36 à«π¬ÿ∑∏»“ µ√å¥â“𧫓¡¡—Ëπ§ß¿“¬„π ( ¡π.) ........................................................... 37 à«π¬ÿ∑∏»“ µ√å¥â“πæ—≤π“™ÿ¡™π·≈– à߇ √‘¡°“√ª°§√Õß∑âÕß∂‘Ëπ ( æ∂.) ................. 37 à«π¬ÿ∑∏»“ µ√å¥â“π “∏“√≥¿—¬·≈–æ—≤π“‡¡◊Õß ( ¡.) ............................................ 38 à«π°‘®°“√摇»… ( ∂æ.) ................................................................................................ 39 à«πµ‘¥µ“¡·≈–ª√–‡¡‘πº≈ ( µª.) ............................................................................... 39 3 Àπâ“ ”π—°æ—≤π“·≈– à߇ √‘¡°“√∫√‘À“√√“™°“√®—ßÀ«—¥ ( ∫®.) .................................................. 40 à«πæ—≤𓧫“¡√à«¡¡◊Õ¿“§‡Õ°™π·≈–°‘®°“√摇»… ( √Õ.) ........................................ 40 à«πª√– “π¬ÿ∑∏»“ µ√å·≈–°“√æ—≤π“®—ßÀ«—¥ ( ¬®.) ................................................. 41 à«π à߇ √‘¡°“√∫√‘À“√√“™°“√®—ßÀ«—¥·∫∫∫Ÿ√≥“°“√ ( ®∫.) ..................................... 41 ”π—°µ√«®√“™°“√·≈–‡√◊ËÕß√“«√âÕß∑ÿ°¢å ( µ√.) .................................................................... 43 »Ÿπ¬å¥”√ß∏√√¡°√–∑√«ß¡À“¥‰∑¬ (»¥∏.¡∑.) ............................................................. 43 ”π—°°ÆÀ¡“¬ ( °¡.) ............................................................................................................44 ”π—°ß“π§≥–°√√¡°“√¡“µ√∞“π°“√∫√‘À“√ß“π∫ÿ§§≈ à«π∑âÕß∂‘Ëπ ( °∂.) ...................... 46 »Ÿπ¬å‡∑§‚π‚≈¬’ “√ π‡∑»·≈–°“√ ◊ËÕ “√ (» .) ................................................................. 48 °Õß°≈“ß (°°.) ......................................................................................................................... 56 °Õߧ≈—ß (°§.) ........................................................................................................................... 58 ¡“§¡·≈–¡Ÿ≈π‘∏‘¢â“√“™°“√∫”π“≠¡À“¥‰∑¬ ............................................................ 59 À°√≥åÕÕ¡∑√—æ¬å°√–∑√«ß¡À“¥‰∑¬ ........................................................................... 59 °Õß°“√‡®â“Àπâ“∑’Ë (°®.) ........................................................................................................... 60 °Õß°“√µà“ߪ√–‡∑» (µ∑.) ....................................................................................................... 63 °Õß “√π‘‡∑» ( π.) .................................................................................................................. 64 »Ÿπ¬åªØ‘∫—µ‘°“√°√–∑√«ß¡À“¥‰∑¬ (»ª°.¡∑.) ..................................................................... 66 °≈ÿà¡ß“πÕ”π«¬°“√ª≈—¥°√–∑√«ß (°Õª.) ............................................................................. 68 °≈ÿà¡æ—≤π“√–∫∫∫√‘À“√ ª. (°æ√. ª.) ............................................................................... 69 °≈ÿà¡ß“πµ√«® Õ∫¿“¬„π√–¥—∫°√–∑√«ß¡À“¥‰∑¬ (µ¿.¡∑.) ............................................. 70 Àπ૬µ√«® Õ∫¿“¬„π ª. ................................................................................................. 71 »Ÿπ¬å¥”√ß∏√√¡°√–∑√«ß¡À“¥‰∑¬ (»¥∏.¡∑.) ‚∑√. 1567 Call Center .................................. 72 °√¡„π —ß°—¥°√–∑√«ß¡À“¥‰∑¬ °√¡°“√ª°§√Õß (ª§.) .............................................................................................................73 »Ÿπ¬åµÕ∫ªí≠À“°“√∑–‡∫’¬π ·≈–∫—µ√ª√–®”µ—«ª√–™“™π ‚∑√. 1548.......................... 80 °√¡°“√æ—≤π“™ÿ¡™π (æ™.) ..................................................................................................... 81 °√¡∑’Ë¥‘π (∑¥.) ......................................................................................................................... 85 »Ÿπ¬å¥”√ß∏√√¡°√¡∑’Ë¥‘π ................................................................................................. 88 °√¡‚¬∏“∏‘°“√·≈–º—߇¡◊Õß (¬º.) ............................................................................................. 89 »Ÿπ¬å¥”√ß∏√√¡°√¡‚¬∏“∏‘°“√·≈–º—߇¡◊Õß ..................................................................... 94 °√¡ªÑÕß°—π·≈–∫√√‡∑“ “∏“√≥¿—¬ (ª¿.) .............................................................................. 95 »Ÿπ¬åÕ”π«¬°“√∫√√‡∑“ “∏“√≥¿—¬ °√¡ªÑÕß°—π·≈–∫√√‡∑“ “∏“√≥¿—¬ ‚∑√.1784 ... 100 °√¡ à߇ √‘¡°“√ª°§√Õß∑âÕß∂‘Ëπ ( ∂) ..................................................................................... 101 4 Àπâ“ √—∞«‘ “À°‘®„π —ß°—¥°√–∑√«ß¡À“¥‰∑¬ °“√ª√–ª“π§√À≈«ß (°ªπ.) .................................................................................................... 107 »Ÿπ¬å∫√‘°“√ª√–™“™π 1125 °“√ª√–ª“π§√À≈«ß MWA Call Center ........................... 114 °“√ª√–ª“ à«π¿Ÿ¡‘¿“§ (°ª¿.) ............................................................................................... 115 »Ÿπ¬å∫√‘°“√ª√–™“™π√–∫∫ Call Center √à«¡¢Õß°√–∑√«ß¡À“¥‰∑¬ ·≈–°“√ª√–ª“ à«π¿Ÿ¡‘¿“§ ‚∑√. 1567 .......................................................................... 120 °“√‰øøÑ“π§√À≈«ß (°øπ.) ....................................................................................................... 121 »Ÿπ¬å∫√‘°“√¢âÕ¡Ÿ≈ºŸâ„™â‰øøÑ“‡¢µ °∑¡. ·≈–ª√‘¡≥±≈ ‚∑√. 1130 MEA Call Center ..... 128 °“√‰øøÑ“ à«π¿Ÿ¡‘¿“§ (°ø¿.) .................................................................................................. 129 »Ÿπ¬å∫√‘°“√¢âÕ¡Ÿ≈ºŸâ„™â‰øøÑ“„π à«π¿Ÿ¡‘¿“§ ‚∑√. 1129 PEA Call Center ..................... 140 Õߧ尓√µ≈“¥ (Õµ.) .................................................................................................................. 141 √“™°“√ à«π∑âÕß∂‘Ëπ °√ÿ߇∑æ¡À“π§√ (°∑¡.) ........................................................................................................... 145 »Ÿπ¬å√—∫√âÕß∑ÿ°¢å°√ÿ߇∑æ¡À“π§√ ‚∑√. 1555 BMA Call Center .................................... 157 √“™°“√ à«π¿Ÿ¡‘¿“§ (®—ßÀ«—¥) °√–∫’Ë ........................................................................................................................................ 159 °“≠®π∫ÿ√’ ................................................................................................................................. 162 °“à ‘π∏ÿå ................................................................................................................................... 165 °”·æ߇æ™√ ............................................................................................................................... 168 ¢Õπ·°àπ ................................................................................................................................... 171 ®—π∑∫ÿ√’ ...................................................................................................................................... 175 ©–‡™‘߇∑√“ ............................................................................................................................... 178 ™≈∫ÿ√’ ......................................................................................................................................... 181 ™—¬π“∑ ..................................................................................................................................... 184 ™—¬¿Ÿ¡‘ ....................................................................................................................................... 187 ™ÿ¡æ√ ......................................................................................................................................... 190 ‡™’¬ß√“¬ ...................................................................................................................................