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Govia Thameslink Railway Govia Thameslink Railway Annual stakeholder conference Wednesday 14 June 2017, etc. venues, Eastcheap, London Agenda 1000 - 1010 Introduction 1010 - 1025 Charles Horton, GTR Chief Executive Officer 1025 - 1055 Performance - Nick Brown GTR Chief Operating Officer & John Halsall, Network Rail Route Managing Director 1055 - 1115 Q&A 1 1115 - 1140 Coffee break 1140 - 1205 Fleet update with Q&A - Gerry McFadden GTR Engineering Director Thameslink readiness - Stuart Cheshire Passenger Services Director Thameslink/Great Northern & George 1205 - 1225 McInulty GTR Service Delivery Director 1225 - 1245 Group session 1245 - 1305 Q&A 2 1305 - 1400 Lunch Customer Experience Improvement, Kerri Ricketts, Head of Customer Experience & Angie Doll Passenger 1400 - 1425 Services Director Southern/Gatwick Express 1425 - 1430 Customer Experience & Transport Focus - Linda McCord Transport Focus 2018 timetable - Phil Hutchinson Head of Strategic Planning & Jane Cobb Timetable Consultation Project 1430 - 1450 Manager 1450 - 1505 Stakeholder Communications update - Gavin Bostock GTR Head of Public Affairs & CSR 1505 - 1530 Q&A 3 1530 - 1535 Final remarks and close 1535 - 1600 Market place stands GTR annual stakeholder conference Charles Horton, Chief Executive Officer Why franchise was set up Where we’ve progressed on the journey 2014 Franchise starts 2015 London Bridge blockade starts Three Bridges depot commissioned New C387s on TL & GX New BML timetable 2016 Start of C700s on TL Oyster extension to Gatwick Complete new fleet on GX New concourse at London Bridge C387s on Great Northern 2017 Reinstate four track at London Bridge Completion of driver controlled operation on Southern Achievements Challenges Industrial Relations On board service Smart ticketing Next 12 months Our commitment Current operations and performance Nick Brown - GTR Chief Operating Officer John Halsall - Route Managing Director, Network Rail South East Complex and congested network • Doubling of passenger journeys in last 16 years • Doubling of journeys on Southern network into Victoria and London Bridge in last 12 years • Plethora of flat junctions • Density of services through Croydon area greater than in any other part of UK • Train planning rules stretched by need to provide sufficient capacity London Bridge works impact Industrial action on Southern One Performance Problem – One Performance Plan Incident Management & Service Recovery DPI Performance Improvement Plan All DPI for CP5 50 • Incident Management 45 Sub Threshold Performance Improvement Plan 40 • Service Recovery 35 30 25 DPI Network Management Performance Improvement Plan 20 15 Network Management Total Minutes for CP5 10 Weather/Seasonal 100,000 5 90,000 0 80,000 Asset Performance Improvement Plan • Seasonal Preparation 70,000 60,000 Asset Total Minutes - End of CP5 Period 70,000 50,000 Forecast (Period) Actual (Period) Forecast (MAA) Actual (MAA) 40,000 60,000 Minutes Total 30,000 50,000 20,000 ITEM ACTION EXPECTED BENEFIT WHO WHENSTATUS Incident Prevention 10,000 Installation of PODs as part of wider Pit Stop Maintenance 40,000 11,500 minutes delay reduction estimated per period (1.0 1 Programme covering 12 key locations. (Initial pilot at Balcombe AMc 19/04/2017 0 DPI equivalent) STATUS n ITEM Tunnel JunctionACTION and Windmill Bridge Junction) EXPECTED BENEFIT WHO WHEN 30,000 Installation of initial Platform End Panels, to be rolled out acrossDevelop 24 analytics 3,500 tominutes infer coarse delay reduction "attribution" estimated (both per periodAndrew (0.2 • Infrastructure reliability Minutes Delay 1 No2 attribution to root cause within sub-threshold data 08/05/2017AMc 26/04/2017n 20,000 of the top 30 critical locations historic and present)DPI equivalent) to sub-threshold causes Kennedy n Period 10,000 Unit swaps at termini stations impactTarget sub-threshold delay but to Forecastwhat Quantify the delay4,000 impactminutes of Actualdelay planned reduction and unplanned estimated per periodAndrew (0.25 • Fleet reliability 2 3 Development of Service Recovery guidelines at KICC AMc 01/06/2017 n extent has not been defined (based on Arcadis Recommendation) unit swaps atDPI termini equivalent) (start at Victoria) Kennedy 02/05/2017 n 0 Development of Service Recovery Guidelines in partnership with 5,000 minutes delay reduction estimated per period (0.35 STATUS ITEM Rostering4 decisionsACTION at termini stations causes additional delay EXPECTED BENEFIT WHO WHEN AMc 01/06/2017 • Prevention of external incidents GTR. - currently being displayed via big screen at TBROC DPI equivalent) Andrew n 3 during turnarounds but the contribution to Sub-Threshold is1050 unknown minutes Quantify delay reduction the impact/risk estimated to performance per period of rostering 02/05/2017 n Simplify Railway: Trial and implement a modified Simplified Train Kennedy (based on Arcadis Recommendation) Jasmin Sen 1 (aspirational) 12,000 minutes delay reduction estimated per10/04/2017 period (1.1 C Regulating PolicyMultiple5 mid-journeyDeployment crew changes of additional can contributeS&T Resource to sub-threshold at critical locations AMc 30/06/2017 n Period Quantify the impact/riskDPI equivalent) to performance of mid- Andrew 4 delay but the amount and locations is unclear (based on Arcadis700 minutes delay reduction estimated per period 15/05/2017 Valuestream the attribution processTarget with GTR to create a moreForecast journey crewActual changes Kennedy n 2 (aspirational) Jasmin Sen 01/05/2017 efficient processRecommendation) that delivers same day attribution n Work with GTRNoise and inSE movements to implement data co-located makes it teamsdifficult to distinguish 1100Sub- minutesDevelop delay reduction multiple estimated metrics to permeasure period subthreshold Andrew ITEM 5 ACTION EXPECTED BENEFIT WHO WHEN STATUS 15/05/2017 3 Start a daily attributionThreshold conference delay on small call thatsections delivers or stations same day (aspirational)delay, to aid understanding of the effect of noiseJasmin Sen 31/05/2017Kennedy n n Thameslink to provide furtherattribution training for London Bridge distribution 40 minutes delay reduction estimated per period Martin 1 team to operate and maintain AC/DC Interface Equipment at 30/03/2017 Undertake a review of the application of the attribution(aspirational) process 600 minutes delay reduction estimated per Sigristperiod C Ludgate Cellars4 - investigate the attribution of primary delay cause (aspirational) Jasmin Sen 30/06/2017 n Review to identify if locations- review of Linereactionary side store delay and attribution welfare processpods 400 minutes delay reduction estimated per period John 2 31/03/2017 required Undertake detailed analysis of univestigated and(aspirational) unexplained delays 1200 minutes delay reduction estimated perBurrows period C 5 - delay alerts versus attributor workload to assist with resourcing (aspirational) Jasmin Sen 30/06/2017 n 300 minutes delay reduction estimated per period Tom 3 Complete support to Ops- identify programme location hotspots 31/03/2017 (aspirational) McNamee C Tom Agree and purchase a minimum equipment requirement for 600 minutes delay reduction estimated per period 4 McNamee 08/05/2017 Reponse Vans across the Route by E&P sub-discipline (aspirational) n Bob Enhanced testing & fault finding on the 387 Track Circuits in the 0- 200 minutes delay reduction estimated per period Bob 5 30/09/2017 8m area by the additional IP Signalling Installation team (aspirational) 1 Coulson n 6 Joint Performance Plan Joint Performance Plan Temporary Speed Restrictions: New approach History:- • End of January 2017, 68 TSR’s Route Wide • 2,905 mins delay per/day • 19 TSR’s caused 70% of delay • 16/17 KPI “target” of 46 by achieved end of March 2017 New Focus:- • Identify performance impact as the primary reason for action (speed and time) • Sophisticated prioritisation is being developed by NR and is being piloted by the SE Route. • Top 5 delay affecting TSRs monitored via the South East Route L2 Scorecard • Sustained Network Rail funding Temporary Speed Restrictions: Results • South East Route: March 2017 - 1,600 minutes per/day saved • 14 TSR’s have been removed ‘bulk of impact’ • Sussex 12 TSR’s (4 passenger affecting) • Causing more than 520 delay minutes per/day • Sussex by end of May 2017:- • 12 speeds (2 passenger affecting) • 2 passenger affecting are for Yapton LC • More than 350 minutes per/day saved (68% Reduction) Driver recruitment • Across GTR, we are undertaking the UK’s largest ever recruitment and training exercise for drivers. • On Southern, 172 drivers have passed their training since January 2015. 122 Southern drivers in training. • On Thameslink, 99 have passed their training in same period. 157 in training. • On Great Northern, 152 have passed their training in same period. 72 in training. • January recruitment drive on Southern saw an overwhelming level of interest. Network Rail Improvement Fund • £300m funding confirmed for NR to boost resilience of infrastructure on GTR routes. – £200m London - South Coast – £100m main routes north of London • Work will include: • replacing tracks and signalling and renewing key junctions; • improving security by the railway; • improving drainage in old tunnels; • shoring up cuttings and embankments. • Anticipated reduction in delay minutes of up to 15% Increased engineering access • More access on Brighton Main Line enabled by removal of overnight services • More time for preventative maintenance on the busiest part of network • Doing more routine work overnight work enables more productive
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