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Thameslink Programme Baseline Evaluation Report

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Thameslink Programme Baseline Evaluation Report Thameslink Programme Evaluation: Baseline Report Department for Transport March 2018 Thameslink Programme Evaluation: Baseline Report Quality information AECOM ref. no.: 60518666 Prepared by Checked by Approved by Jameel Hayat Richard Redfern Richard Redfern AECOM AECOM AECOM March 2018 Final Report to DfT Prepared for: Department for Transport AECOM | Ipsos MORI 2/162 Thameslink Programme Evaluation: Baseline Report Prepared for: Department for Transport Prepared by: Jameel Hayat E: [email protected] AECOM Limited Aldgate Tower 2 Leman Street London E1 8FA aecom.com Prepared in association with: Ipsos MORI © 2018 AECOM Limited. All Rights Reserved. This document has been prepared by AECOM Limited (“AECOM”) for sole use of our client (the “Client”) in accordance with generally accepted consultancy principles, the budget for fees and the terms of reference agreed between AECOM and the Client. Any information provided by third parties and referred to herein has not been checked or verified by AECOM, unless otherwise expressly stated in the document. No third party may rely upon this document without the prior and express written agreement of AECOM. Prepared for: Department for Transport AECOM | Ipsos MORI 3/162 Thameslink Programme Evaluation: Baseline Report Table of Contents Executive Summary .............................................................................................................. 9 1. Introduction ................................................................................................................ 14 1.1 Overview ........................................................................................................... 14 1.2 Methodology ..................................................................................................... 15 1.3 Data and Evidence ........................................................................................... 18 1.4 Structure of Baseline Report ............................................................................. 18 2. The Thameslink Programme ...................................................................................... 20 2.1 Introduction ....................................................................................................... 20 2.2 Background and Objectives .............................................................................. 20 2.3 Phased Roll Out of the Programme – Key Outputs 0, 1 and 2 .......................... 24 2.4 Service Improvements ...................................................................................... 26 2.5 Station Improvements ....................................................................................... 27 2.6 Track and Infrastructure Investment .................................................................. 30 2.7 Rolling Stock Improvements ............................................................................. 33 2.8 Summary .......................................................................................................... 34 3. Service Improvements ............................................................................................... 36 3.1 Introduction ....................................................................................................... 36 3.2 Journey Time Improvements ............................................................................. 37 3.3 Platform wait time ............................................................................................. 42 3.4 In-Vehicle time .................................................................................................. 49 3.5 Connectivity and interchange time .................................................................... 56 3.6 On-train crowding ............................................................................................. 73 4. Station Improvements ................................................................................................ 96 4.1 Introduction ....................................................................................................... 96 4.2 Blackfriars and Farringdon Improvements ......................................................... 96 4.3 London Bridge ................................................................................................. 112 5. Rolling Stock Ambience ........................................................................................... 122 5.1 Introduction ..................................................................................................... 122 6. Service Reliability ..................................................................................................... 129 6.1 Introduction ..................................................................................................... 129 7. Next Steps ............................................................................................................... 144 7.1 Ex-post evaluation milestones and monitoring ................................................ 144 7.2 Thameslink Programme .................................................................................. 144 7.3 Data collation .................................................................................................. 145 7.4 Primary data collection .................................................................................... 146 7.5 Contribution analysis ....................................................................................... 147 Appendix A Glossary ......................................................................................................... 150 Appendix B Thameslink Maps ........................................................................................... 151 Appendix C March 2017 Survey Questionnaire ................................................................. 154 Appendix D March 2017 Survey Method ........................................................................... 159 Figures Figure 1 Thameslink Route Map (2017) (not all stations shown) to illustrate the geographic scope of the Thameslink network prior to completion of the Thameslink Programme (see Appendix B Figure B1 for a more detailed map) .................................................................. 22 Prepared for: Department for Transport AECOM | Ipsos MORI 4/162 Thameslink Programme Evaluation: Baseline Report Figure 2 Proposed Thameslink Route Map (2018/2019) (not all stations shown) to illustrate the geographic scope of the Thameslink network post completion of the Thameslink Programme, showing key interfaces with Crossrail from 2018 (see Appendix B Figure B2 for a more detailed map) .......................................................................................................... 23 Figure 3 Class 700 train at Blackfriars, 2016 ....................................................................... 27 Figure 4 New Farringdon concourse ................................................................................... 28 Figure 5 New London Bridge concourse (August 2016) ...................................................... 29 Figure 6 Borough Viaduct (aerial view and ground view) ..................................................... 30 Figure 7 Bermondsey Dive Under (artist’s impression) ........................................................ 32 Figure 8 Class 700 train (left) alongside a Class 319 train at St. Pancras International (October 2016) .................................................................................................................... 33 Figure 9 Key Output 0 and 1 NRPS passenger satisfaction with train frequency (2008-2012)43 Figure 10 PPM moving annual average 2008/09 – 2012/13 ................................................ 44 Figure 11 Journey time (in mins) from St. Albans arriving at St. Pancras International in the AM peak period ................................................................................................................... 50 Figure 12 Journey time (in mins) from Sevenoaks arriving at Blackfriars or London Bridge in the AM peak period ............................................................................................................. 51 Figure 13 Key Outputs 0 and 1 NRPS passenger satisfaction with the length of journey (2008-2012) ........................................................................................................................ 52 Figure 14 Total passenger boardings by direction by station ............................................... 57 Figure 15 Boarders by direction by half hour time periods ................................................... 58 Figure 16 Key Outputs 0 and 1 NRPS passenger satisfaction with train connections (2008- 2012, % good or very good) ................................................................................................ 59 Figure 17 Key Outputs 0 and 1 NRPS passenger satisfaction with connections to other modes of transport (2008-2012) .......................................................................................... 60 Figure 18 Origin stations by mode....................................................................................... 62 Figure 19 Destination stations by mode .............................................................................. 64 Figure 20 Key Outputs 0 and 1 on-train crowding AM peak period autumn 2008 to 2012 (PiXC) ................................................................................................................................
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