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GTR 2018 Timetable Consultation – Results (Phase One)

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GTR 2018 Timetable Consultation – Results (Phase One) GTR 2018 Timetable Consultation – Results (phase one) Date issued: Monday 26 June 2017 Our consultation – setting new industry standards An industry first Earliest a train operator has gone out to consultation in advance of major change. Phase one September to December 2016 detailing proposed structure, calling patterns and Two –phased frequency followed by phase two launching late spring / early summer 2017 detailing full approach weekday and weekend timetables one year prior to start of the May and December 2018 for further comment. Consulted the We sought expert views from Transport Focus, London Travelwatch, Transport for London, Network Rail and select independent user group representatives to evaluate the process consultation process ensuring it would be fit for purpose. All suggestions were implemented prior to launch. Range of Good press coverage at the start and throughout, social media, station and on train communication announcements, posters and announcements at every station affected, stakeholder channels meetings, MP briefings, London Assembly briefings prior and during the process. Fully accessible to all. 89 hard copies, one large print copy, one braille copy distributed. Met Accessible with disability groups to explain the consultation and potential impact. Opportunity for stakeholders and passengers to shape their future train service. All feedback Real and genuine will be considered prior to finalising timetable structure however not all suggestions will be possible. Once in a generation Opportunity to have open and honest transparent conversations about what the train service timetable change should be in the future addressing weaknesses in the current timetable structure. Consultation Demographics Consultation in numbers . 5845 responses to our survey site (94% from individual passengers) . Excellent response to the consultation with very strong constructive comments from a cross selection of business and leisure passengers . Some comments and views affected by situation affecting performance on our networks . The GTR Strategic Planning team have hosted 18 meet the manager and roadshow events across the network with approximately 2500 leaflets distributed at stations. We have met and attended 40 user group and council meetings to discuss proposals . A number of petitions received including: – 2726 e-mails from Catford loop stations (supporting) – 3493 signatures from Hadley Wood (against) – 882 signatures from Grange Park (against) . Responses received from 88% of GTR served stations . Combined total of 12,946 people have had a say in this process Number of responses received during phase one consultation . Phase one consultation period lasted for three months. The consultation was launched on our websites as a ‘soft launch’ on Thursday 15 September with 92 responses. The consultation was formally launched with press releases on Monday 19 September 2016 with 375 responses. Timetable roadshow and Meet the Manager events commenced during October and November. Noticeable uplift in responses from roadshow stations following the event in particular with Southeastern network stations. Over 40% of the total responses * Manual entries for hard copy & emails entered after the close were made in the last two weeks with the biggest surge of 1,373 5,845 responded to our dedicated survey site responses in the last four days. Top 10 station responses . Top responses were clustered into areas where specific local concerns have been raised. Top response station was Baldock with 649 responses which linked Position Station Number of with local media campaigns. replies . Seaford generated specific 1 BALDOCK 649 responses in connection with 2 KNEBWORTH 307 proposals for London trains. 3 SEAFORD 222 . Cooksbridge and Plumpton 4 HAYWARDS HEATH 187 generated almost equal responses 5 PLUMPTON 179 in relation to the potential new off 6 COOKSBRIDGE 173 peak service at Cooksbridge at the 7 GRANGE PARK 172 expense of some Plumpton calls. 8 ST NEOTS 151 . West Dulwich route stations also 9 WEST DULWICH 149 generated a high number of 10 FOREST HILL 145 responses in connection with the confirmed loss of Thameslink train 5,666 answered this question services after 2018. A number of responders would like the continuation of and increase of Thameslink services on this route. Phase one consultation – first heard about it . A range of methods were used to create awareness of our consultation. Extensive press coverage was given throughout including radio interviews. Posters were displayed at every GTR served station throughout the campaign. 21% first heard about it through this method. Station announcements were made at regular intervals inviting passengers to have their say. 9% first heard from this method. We e-mailed all registered GTR and Southeastern stakeholders, 8% first heard from this method. We have a number of active Rail User Groups throughout our Franchise, 9% heard about the consultation from their rail user group. Word of mouth was the most heard about method at 31%. The consultation was prominently displayed on our websites (including Southeastern) 5,404 answered this question throughout the consultation period. Proposed train service levels consulted Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation Bedford Brighton TL1 2tph London Bridge Daily (fast from St Albans City) (fast via Gatwick Airport) Gatwick Airport Mon-Fri Bedford (semi fast via Redhill) (peaks) TL2 2tph London Bridge (fast from St Albans City) Gatwick Airport Daily (semi fast via Redhill) (not Mon-Fri peaks) Bedford Mon-Fri TL3 2tph London Bridge East Grinstead (fast from St Albans City) (peaks) Bedford Littlehampton Mon-Fri TL4 2tph London Bridge (fast from St Albans City) (via Hove) (peaks) Horsham Mon-Fri Peterborough (semi fast via Redhill) (peaks) TL5 2tph London Bridge (semi fast) Horsham Daily (semi fast via Redhill) (not Mon-Fri peaks) Cambridge Brighton TL6 2tph London Bridge Daily (semi-fast) (fast via Gatwick Airport) Cambridge TL7 2tph London Bridge Maidstone East Mon-Sat (stopping) Welwyn GC Mon-Fri (semi fast) Sevenoaks (peaks) TL8 2tph Elephant & Castle (via Catford Loop) Daily Blackfriars (not Mon-Fri peaks) Luton Mon-Fri (semi-fast) Orpington (peaks) TL9 2tph Elephant & Castle (via Catford Loop) Daily Kentish Town (not Mon-Fri peaks) Luton Rainham TL10 2tph London Bridge Daily (semi fast) (via Greenwich) St Albans City Sutton then Wimbledon TL11 2tph Elephant & Castle Daily (stopping) (via Streatham) St Albans City Wimbledon then Sutton TL12 2tph Elephant & Castle Daily (stopping) (via Streatham) Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation Daily SN1 2tph London Victoria Gatwick Airport Brighton (not Mon-Fri peaks) SN2 1tph East Croydon Clapham Junction Milton Keynes Central Daily SN3.1 2tph London Victoria Crystal Palace London Bridge Mon-Sat Mon-Fri (peak, eve) SN3.2 2tph West Croydon Sun London Victoria Crystal Palace SN3.2A 2tph Coulsdon Town Mon-Sat (daytime) SN3.3 2tph London Victoria Sutton Epsom Daily Dorking (2tph) SN3.4 2tph London Victoria Sutton Mon-Sat Horsham (1tph) SN3.5 4tph London Victoria Norbury Sutton Daily Epsom Daily SN3.6 2tph London Bridge Sutton Guildford Mon-Fri (peaks) Caterham and Tattenham SN3.7 2tph London Bridge Purley Daily Corner SN3.8 2tph London Bridge Sydenham West Croydon Daily SN3.9 2tph London Bridge Tulse Hill Beckenham Jn Daily SN3.10 West Croydon Mon-Sat (daytimes) 2tph London Bridge Tulse Hill SN3.10A Caterham Mon-Fri (peak), Sun SN3.11 2tph London Blackfriars Herne Hill Wimbledon then Sutton Mon-Fri (peaks) SN3.12 2tph London Bridge Tulse Hill Sutton then Wimbledon Mon-Fri (peaks) Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation SN4.1 2tph London Victoria Oxted East Grinstead Daily 1tph (off peak) SN4.2 London Bridge Oxted Uckfield Daily 2tph (peak) SN5.1 TBC London Victoria Redhill Reigate Daily SN5.2 TBC London Victoria Redhill Tonbridge Daily SN6.1 1tph London Victoria Horsham Portsmouth Harbour Daily SN6.2 1tph London Victoria Horsham Southampton Central Mon-Sat SN6.3 2tph London Victoria Horsham Bognor Regis Daily SN6.3A 2 trains London Bridge Horsham Bognor Regis Mon-Fri (peaks) SN6.4 2tph London Victoria Haywards Heath Littlehampton Daily SN7.1 1tph London Victoria Haywards Heath Eastbourne Daily SN7.1A 2 trains London Bridge Haywards Heath Eastbourne Mon-Fri (peaks) SN7.2 1tph London Victoria Haywards Heath Hastings Daily Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation SN8.1 2tph Brighton Hove Daily SN8.2 2tph Brighton Worthing West Worthing Mon-Sat SN8.3 1tph Brighton Worthing Portsmouth Harbour Daily SN8.4 1tph Brighton Worthing Southampton Central Daily SN8.5 1tph Littlehampton Barnham Bognor Regis Daily SN8.6 1tph Littlehampton Barnham Portsmouth & Southsea Daily SN9.1 2tph Brighton Lewes Mon-Sat SN9.2 2tph Brighton Lewes Seaford Daily SN9.3 1tph Brighton Eastbourne Hasting Mon-Sat SN9.4 1tph Brighton Hastings Ashford International Daily Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation Mon-Sat 2tph London Victoria Gatwick Airport Brighton Sun (to Gatwick) GX1 2tph London Victoria Gatwick Airport Daily Timetable altered from May 2018 but with same frequency levels compared to current levels. Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation 1tph London Kings Cross Cambridge Kings Lynn Daily GN1 1tph London Kings Cross Cambridge Ely Daily Mon-Fri GN2 2tph London Kings Cross Stevenage Royston (peaks) Mon-Fri GN3 2tph London Kings Cross Stevenage Peterborough (peaks) Consulted train service pattern Route Trains per hour Origin Via Destination Days of Operation GN4.1 2tph Stevenage Daily 4tph GN4.2 Moorgate Finsbury Park Hertford North Daily 6tph (high peak) Mon-Fri GN4.3 4tph Gordon Hill (peaks) GN5 4tph Moorgate Finsbury Park Welwyn Garden City Daily Results indicator The following slides contain raw data showing results with some initial analysis of specific comments and themes raised. Further work was undertaken to assess any underlying trends. RAG Range Comment Grey Split vote or No overall majority.
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