Sustainability Report +1 888 400 7789 ROYAL DUTCH SHELL PLC SUSTAINABILITY REPORT 2010
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215mm 3 215mm otHeR sHeLL RePoRts WWW.SHELL.COM/ANNUALREPORT AnnUAL RePoRt ROYAL DUTCH SHELL PLC ANNUAL REPORT AND FORM 20-F FOR THE YEAR ENDED DECEMBER 31, 2010 Annual Report and Form 20-F for the year ended December 31, 2010 A comprehensive operational and fi nancial report on our activities throughout 2010. ALL INFORMATION FROM OUR REPORTS IS AVAILABLE FOR ONLINE READING AND FOR DOWNLOADING AS A PDF FILE The webpages contain interactive chart generators, downloadable tables in Excel format, hyperlinks to other webpages and an enhanced AnnUAL ReVIeW ROYAL DUTCH SHELL PLC ANNUAL REVIEW AND search tool. Sections of the reports can also be downloaded separately SUMMARY FINANCIAL STATEMENTS 2010 or combined into a custom-made PDF fi le. Annual Review and summary Financial statements 2010 A summarised operational and fi nancial overview of Shell. AVAILABLe FRoM InVestoRs’ HAnDBooK ROYAL DUTCH SHELL PLC FINANCIAL AND Royal Dutch Shell plc OPERATIONAL INFORMATION 2006–2010 +31 (0)888 800 844 Investors’ Handbook [email protected] 2006–2010 Five years’ detailed fi nancial and operational information, Annual Report/20-F service including maps. for US residents sUstAInABILItY RePoRt +1 888 400 7789 ROYAL DUTCH SHELL PLC SUSTAINABILITY REPORT 2010 97449_SHE_Sustainability_Report_Cover_v1.indd 1 12-04-11 08:28 215mm 3 215mm 215mm 3 215mm i Shell Sustainability Report 2010 Shell Sustainability Report 2010 37 Introduction Our performance contents occur after preparation of this report, they sHARe YoUR oPInION ABOUT SHELL ABOUT OUR DATA will be updated in the following year’s If you have any views on issues raised in this INTRoDUCTION publication. Data marked in the social report, or on the report itself, please email: shell is a global group of energy and petrochemical There are inherent limitations to the data table come from an internal survey i ABOUT SHELL companies employing 93,000 people in more than accuracy of environmental and social completed by the senior Shell representative [email protected] 1 INTRODUCTION FROM THE CEO 90 countries. our aim is to help meet the energy data. We recognise that our environmental in each country. The accuracy of needs of society in ways that are economically, and social data will be affected by these environmental and social data may be RePoRt sPECIFIcAtIONS oPeRAtInG RESPONSIBLY environmentally and socially responsible. limitations and continue to improve the lower than that of data obtained through The paper used for this report is Satimat integrity of our data by strengthening our our financial systems. Green, a Forest Stewardship Council 2 OUR BUSINESS STRATEGY UPSTReAM internal controls. (FSC) certified paper, produced from 60% 3 OUR PROJECTS and OPERATIONS Upstream consists of two organisations, Upstream International Data provided are subject to internal FSC-certified recycled fibre and 40% FSC- 4 SAFETY and Upstream Americas. Upstream searches for and recovers oil All non-financial data in this report are controls. Lloyd’s Register Quality Assurance certified virgin fibre. All virgin fibres are and natural gas, extracts heavy oil from oil sands for conversion reported on a 100% basis for companies Ltd has provided limited assurance of our Elemental Chlorine Free (ECF) bleached, 5 ENVIRONMENT into synthetic crudes, liquefies natural gas and is active in gas-to- and joint ventures where we are the direct and indirect greenhouse gas (GHG) without using chlorine gas. The inks used 6 COMMUNITIES liquids technology. It often works in joint ventures, including those operator. Environmental data are for our emissions data for 2010. Limited assurance are vegetable oil-based. The laminate used 7 LivinG by our principles with national oil companies. Upstream markets and trades natural direct emissions unless otherwise stated. means nothing has come to the auditor’s for the cover is eco-friendly and allows the gas and electricity in support of its business. Our wind power We report in this way, in line with industry attention that would indicate that the data report to be fully recycled. SECURInG DIVeRSE ENERGY activities are part of Upstream. Upstream International co-ordinates practice, because these are the data we are not correct. For GHG emissions we sustainable development policies and social performance across can directly manage and affect through provide more detailed data on our website. The printing of this document was carbon 8 BUILDING A SUSTAINABLE ENERGY SYSTEM the company. operational improvements. neutral: certified carbon-offset projects KEY PROJECTS 9 www.shell.com/ghg compensated for the CO2 emissions. 10 PRODUCING CLEANER ENERGY DoWNSTReAM Operations acquired or disposed of during www.natureoffice.com Natural Gas Downstream manufactures, supplies and markets oil products and the year are included only for the period we Unless otherwise noted, estimates of the NL–001–088802 Liquefied Natural Gas chemicals worldwide. Our Manufacturing and Supply businesses had ownership. Other data are collected number of homes served are based on include refineries, chemical plants and the supply and distribution from external sources, staff surveys and the electricity consumption of an average deLivering Energy ResponsiBly 14 of feedstocks and products. Marketing sells a range of products other internal sources as indicated. European household. Conversions into Deep Water including fuels, lubricants, bitumen and liquefied petroleum US dollars are based on the average Oil Sands gas for home, transport and industrial use. Chemicals markets We only include data in this report that exchange rates for 2010. Iraq petrochemicals for industrial customers. Downstream trades crude have been confirmed by the end of March Designed by Studio Dumbar Nigeria oil, oil products and petrochemicals primarily to optimise feedstock 2011. If incidents are reclassified or Printed by Tuijtel under ISO 14001 The Arctic for our manufacturing activities. The business also includes our confirmed, or if significant data changes raising living standards through enterprise 21 activities in biofuels, and it co-ordinates CO2 management activities Shell Foundation across the company. cautionary note 22 MAKING TRANSPORT MORE SUSTAINABLE The companies in which Royal Dutch Shell plc directly assumptions and involve known and unknown risks and with governmental entities, delays or advancements in Biofuels PRoJECTS & TECHNOLoGY and indirectly owns investments are separate entities. uncertainties that could cause actual results, performance the approval of projects and delays in the reimbursement Fuel Efficiency Projects & Technology manages the delivery of Shell’s major In this publication “Shell”, “Shell group” and “Royal or events to differ materially from those expressed or for shared costs; and (m) changes in trading conditions. Dutch Shell” are sometimes used for convenience where implied in these statements. Forward-looking statements All forward-looking statements contained in this Energy Efficiency projects and drives its research and technology development programme. Projects & Technology provides technical services and references are made to Royal Dutch Shell plc and its include, among other things, statements concerning publication are expressly qualified in their entirety by Road Safety subsidiaries in general. Likewise, the words “we”, the potential exposure of Royal Dutch Shell to market the cautionary statements contained or referred to in technology capability to the Upstream and Downstream businesses. 26 IMPROVING OUR PRODUCTS “us” and “our” are also used to refer to subsidiaries in risks and statements expressing management’s this section. Readers should not place undue reliance on It oversees safety and environmental performance and manages Chemicals general or to those who work for them. These expressions expectations, beliefs, estimates, forecasts, projections forward-looking statements. Additional factors that may contracting and procurement across the company. are also used where no useful purpose is served by and assumptions. These forward-looking statements affect future results are contained in Royal Dutch Shell’s Lubricants identifying the particular company or companies. are identified by their use of terms and phrases such as 20-F for the year ended December 31, 2010 (available Sulphur ”Subsidiaries”, “Shell subsidiaries” and “Shell ”anticipate”, “believe”, “could”, “estimate”, “expect”, at www shell.com/investor and www.sec.gov). These www.shell.com/about Bitumen companies” as used in this publication refer to companies “goals”, “intend”, ”may”, “objectives”, ”outlook”, ”plan”, factors also should be considered by the reader. Each in which Royal Dutch Shell either directly or indirectly ”probably”, ”project”, ”risks”, ”seek”, ”should”, ”target”, forward-looking statement speaks only as of the date oUR PeRFoRMANCE has control, by having either a majority of the voting ”will” and similar terms and phrases. There are a number of this publication, April 14, 2011. Neither Royal Dutch rights or the right to exercise a controlling influence. The of factors that could affect the future operations of Shell nor any of its subsidiaries undertake any obligation 28 2010 IN REVIEW companies in which Shell has significant influence but Royal Dutch Shell and could cause those results to differ to publicly update or revise any forward-looking Economic not control are referred to as “associated companies” materially from those expressed in the forward-looking statement as a result of new information, future