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South African Airways' WAR Policy

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South African Airways' WAR Policy Update 1: 17 March 2020 South African Airways Re-accommodation Policy Due to the ADHOC cancellation of SAA flights effective 18 March 2020. All flights operated by partner airlines, including SA Express, Mango, Airlink and all codeshare partners, including flights operated by our Star Alliance partner airlines will not be affected. These flights can be identified by their flight numbers and will operate as normal: SA 1000 – 1999, SA 2000 – 2999, SA 7000 – 7999 and SA 8000 to 8999. Assistance for SAA Customers Assistance will be provided to all ticketed passengers holding a South African Airways Ticket (only). Customers should refer to the issuing office for assistance. Customers who have booked through a travel agent should contact their travel agent directly. Customers who have booked their ticket through an SAA contact centre or website should contact the Johannesburg Call Centre on +27 (0) 11 978 1111 or 0861 606 606. Customers who booked through an SAA overseas Call Centre should contact their local SAA office. The following options will be available to SAA customers whose tickets were issued on or before 17 March 2020: REGIONAL FLIGHTS: 1) Between JNB-NBO SA operated flights cancelled from 18 – 31 March 2020 o Re-accommodate on the next available flight operated by SAA. o If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered to the original form of payment. 2) Between JNB-HRE: SA 028 and SA 029 operated flights cancelled from 18 – 31 March 2020 o Re-accommodate on the next available flight operated by SAA. 3) Between JNB-EBB: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA160 20-Mar-20 JNB EBB SA160 26-Mar-20 JNB EBB SA161 20-Mar-20 EBB JNB SA161 26-Mar-20 EBB JNB Re-accommodate on the next available flight operated by SAA. 4) Between JNB-LOS: FLIGHT NO DATE ORIGIN DEST SA60 21-Mar-20 JNB LOS SA61 21-Mar-20 LOS JNB SA60 23-Mar-20 JNB LOS SA61 23-Mar-20 LOS JNB Re-accommodate on the next available flight operated by SAA. Issued by Pricing Policy Date: 17 March 2020 Issue 1 1 5) Between JNB-LUN: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA64 19-Mar-20 JNB LUN SA66 24-Mar-20 JNB LUN SA65 19-Mar-20 LUN JNB SA67 25-Mar-20 LUN JNB SA66 20-Mar-20 JNB LUN SA64 25-Mar-20 JNB LUN SA67 21-Mar-20 LUN JNB SA65 25-Mar-20 LUN JNB SA66 21-Mar-20 JNB LUN SA64 26-Mar-20 JNB LUN SA67 22-Mar-20 LUN JNB SA65 26-Mar-20 LUN JNB SA64 23-Mar-20 JNB LUN SA64 27-Mar-20 JNB LUN SA65 23-Mar-20 LUN JNB SA65 27-Mar-20 LUN JNB SA66 23-Mar-20 JNB LUN SA64 28-Mar-20 JNB LUN SA67 24-Mar-20 LUN JNB SA65 28-Mar-20 LUN JNB SA64 24-Mar-20 JNB LUN SA64 29-Mar-20 JNB LUN SA65 24-Mar-20 LUN JNB SA65 29-Mar-20 LUN JNB Re-accommodate on the next available flight operated by SAA. 6) Between JNB-WDH: FLIGHT NO DATE ORIGIN DEST SA78 22-Mar-20 JNB WDH SA73 23-Mar-20 WDH JNB SA78 23-Mar-20 JNB WDH SA73 24-Mar-20 WDH JNB SA76 25-Mar-20 JNB WDH SA77 25-Mar-20 WDH JNB SA76 26-Mar-20 JNB WDH SA77 26-Mar-20 WDH JNB Re-accommodate on the next available flight operated by SAA. 7) Between JNB-LLW: FLIGHT NO DATE ORIGIN DEST SA170 21-Mar-20 JNB LLW SA171 21-Mar-20 LLW JNB SA170 25-Mar-20 JNB LLW SA171 25-Mar-20 LLW JNB SA170 26-Mar-20 JNB LLW SA171 26-Mar-20 LLW JNB SA170 31-Mar-20 JNB LLW SA171 31-Mar-20 LLW JNB Re-accommodate on the next available flight operated by SAA. Issued by Pricing Policy Date: 17 March 2020 Issue 1 2 If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered to the original form of payment. 8) Between JNB-MPM: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA144 19-Mar-20 JNB MPM SA146 22-Mar-20 JNB MPM SA145 19-Mar-20 MPM JNB SA147 23-Mar-20 MPM JNB SA146 20-Mar-20 JNB MPM SA146 23-Mar-20 JNB MPM SA147 21-Mar-20 MPM JNB SA147 24-Mar-20 MPM JNB SA146 21-Mar-20 JNB MPM SA146 24-Mar-20 JNB MPM SA147 22-Mar-20 MPM JNB SA147 25-Mar-20 MPM JNB Re-accommodate on the next available flight operated by SAA. Re-accommodate onto a code share flight operated by TM. 9) Between JNB-FIH: FLIGHT NO DATE ORIGIN DEST SA58 20-Mar-20 JNB FIH SA59 21-Mar-20 FIH JNB SA58 27-Mar-20 JNB FIH SA59 28-Mar-20 FIH JNB SA58 30-Mar-20 JNB FIH SA59 31-Mar-20 FIH JNB Re-accommodate on the next available flight operated by SAA. If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered to the original form of payment. 10) Between JNB-DAR: FLIGHT NO DATE ORIGIN DEST SA186 25-Mar-20 JNB DAR SA187 25-Mar-20 DAR JNB Re-accommodate on the next available flight operated by SAA. Issued by Pricing Policy Date: 17 March 2020 Issue 1 3 INTERNATIONAL FLIGHTS: 1) Between JNB-GRU: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA222 19-Mar JNB GRU SA223 25-Mar GRU JNB SA223 19-Mar GRU JNB SA222 27-Mar JNB GRU SA222 21-Mar JNB GRU SA223 27-Mar GRU JNB SA223 21-Mar GRU JNB SA222 29-Mar JNB GRU SA222 23-Mar JNB GRU SA223 29-Mar GRU JNB SA223 23-Mar GRU JNB SA222 30-Mar JNB GRU SA222 25-Mar JNB GRU SA223 30-Mar GRU JNB Re-accommodate on ET via ADD to SAO. Re-accommodate on DT via LAD to SAO/RIO. If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered to the original form of payment. 2) Between JNB-IAD: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA209 23-Mar ACC IAD SA209 28-Mar ACC IAD SA209 23-Mar JNB ACC SA209 28-Mar JNB ACC SA210 24-Mar ACC JNB SA210 29-Mar ACC JNB SA210 24-Mar IAD ACC SA210 29-Mar IAD ACC Re-accommodate on the next available flight operated by SAA. 3) Between JNB-JFK: FLIGHT NO DATE ORIGIN DEST SA203 22-Mar JNB JFK SA204 23-Mar JFK JNB SA203 29-Mar JNB JFK SA204 30-Mar JFK JNB Re-accommodate on the next available flight operated by SAA. 4) Between JNB-PER: FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA280 21-Mar JNB PER SA280 27-Mar JNB PER SA281 22-Mar PER JNB SA281 28-Mar PER JNB SA280 23-Mar JNB PER SA280 29-Mar JNB PER SA281 24-Mar PER JNB SA281 30-Mar PER JNB Re-accommodate on the next available flight operated by SAA. 5) Between JNB-LHR: Issued by Pricing Policy Date: 17 March 2020 Issue 1 4 FLIGHT NO DATE ORIGIN DEST FLIGHT NO DATE ORIGIN DEST SA234 21-Mar JNB LHR SA234 25-Mar JNB LHR SA235 22-Mar LHR JNB SA235 26-Mar LHR JNB SA234 23-Mar JNB LHR SA234 27-Mar JNB LHR SA235 24-Mar LHR JNB SA235 28-Mar LHR JNB Re-accommodate on the next available flight operated by SAA. A) Voyager: Dynamic Award tickets to be re-accommodated per above procedure JourneyBlitz Awards: No re-accommodation permitted – refund policy will apply Voyager Star Alliance confirmed and ticketed bookings in I and X/class: re-accommodation permitted subject to X and I class being available. If no X and I available, taxes will be refunded and miles will be re-instated. JNB-SAO: re-accommodation on ET or any Star Alliance carrier in X and I/class Companion Tickets: Companion tickets must be cancelled and will be extended for a 12-month period. Please send all Companion ticket refund requests to [email protected] Voyager Upgrades: Re-accommodation of the original purchased economy class fare permitted. Miles for the unused upgrade awards will be re-instated, and the difference in taxes will be refunded. If customers no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) will be offered. Voyager will refund and re-instate the Miles of cancelled flights, according to the normal Terms and conditions applicable when flight cancelation occurs, should there be expired miles, miles will be re- instated for a period of 12 months. B) Other conditions: 1. Waivers to this policy will not be made. 2. Tickets to be endorsed “SKED CHG due SA FLT CXL/Date”. This policy is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This policy will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock. 3. Change of cabin will not be permitted.
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