SECOND QUARTER 2015 – Edition 7 INTERNAL NEWS, EVENTS, BUSINESS, COMMUNITY & EDUCATION! CARGOchat The Lithium ‘‘Air Cargo-Africa’s Path Batteries Question to Sustainable Growth’’ The safe and secure transport of “Our stand lithium-ion batteries in all its forms is showcased our a critical issue for service providers in impressive portfolio the express parcel business as they are of airline partners, found in shipments of mobile phones, our route network tablets, laptops and other electronics. and capabilities and An aircraft industry group including our Bidvest group Boeing, Airbus and Bombardier issued credentials” a recent statement cautioning that high density packages of lithium batteries Roy Solomons pose fire risks. At the 9th World Cargo Symposium in Shanghai in March, The Jacob Pianko, our International Air Transport Association agent in Israel, with (IATA) Director General, Tony Tyler, Roy Solomons & Maria Jiyane. called for tough action to ensure the continued safe air transportation of BidAir Cargo was delighted with our Cargo, Turkish Cargo, Delta Cargo, lithium batteries. participation in Air Cargo Africa 2015, Air , Cargolux and BidAir Cargo is responding by Africa’s biggest aircargo event. The Airways Cargo. addressing the issue in two industry conference and exhibition took place “We welcomed international workshops. The first takes place at at Emperor’s Palace in the shadow delegates from the air cargo industry Harvard Cafe on 12 May from 14h30 of O R Tambo International, Africa’s as well as many from closer to home - to 16h30 the other at a date to be busiest airport during February. , , Accra and elsewhere,” announced. “Our stand showcased our impressive report Maria Jiyane and Laura Sham, We have asked our Chief Commercial portfolio of airline partners, our route who were among the team staffing the Officer Roy Solomons and Marketing network and capabilities and our stand. “Our prime position near the Assistant Kayley Carelse to lead the Bidvest group credentials,” says Roy cafeteria entrance and across from BidAir Cargo presence. They will be Solomons, Chief Commercial Officer. Airports Company gave us joined by Sean Reynolds and David “As the leading independent provider walk-in traffic. Visitors showed interest Alexander of PRISK Professional of customised cargo management in our African network, our Bidvest Cargo Security, who will share their solutions for airlines in South and East Group credentials and our relationship expertise and knowledge. Africa, we had a story to share with with sister company BidAir Services.” Clients wishing to join us should visitors from the Middle East, Europe, The BidAir Cargo proposition of please contact Kayley on kayleyc@ Asia and our continent.” “Revenue without Risk and Resources” bidaircargo.com. The aim of the event is to strengthen proved attractive to the heavyweight As this is such an important subject, networking opportunities between the carriers now focusing on this fast- we will be giving our clients password- world air cargo community and the growing market. The comprehensive protected access to a special website African Continent. The BidAir Cargo range of aircargo management which will be constantly updated from stand attracted attention from world encompasses sales and service, reliable sources such as IATA. players such as Qatar Airways, Etihad cargo operations and administration, Cargo, Emirates Sky Cargo, Saudia information technology, compliance Garry Marshall Cargo, Air France/KLM, Continued on page 6

Second Quarter 2015 – BidAir Cargo Chat 1 NEWS Cycle of Success

“I want to congratulate the staff concerned for the excellent service and attention to detail pertaining to the ‘Argus’. The staff were Extremely professional and I cannot be more Both airlines and cyclists expressed securely with the minimum of fuss, pleased with the their appreciation of the BidAir Cargo either at the airport or direct at the results of this year’s performance around the BidAir Cargo Centre. Cycle Tour 2015, contributing to the “At a time of intense competition, handling process. Well success of the world’s largest time cyclists are pleased to have the bother done!!” cycle race. of transportation taken off their hands, Bianca van Zyl, “We transported over 1600 cycles so they can concentrate on preparing Airport Manager , to and from the tour for riders using for the event,” says Karl. O.R Tambo International. , , It is estimated that 34 000 riders took and Lanseria Airports,” says Karl part in this year’s event, considerably Davids, Chief Operations Officer. “The shortened as a result of the Peninsular “We value our service is a boon for riders who are blaze. partnership with short of time to get down for the race The numbers of riders choosing to BidAir Cargo and we or simply prefer the comfort of flying send their bikes by air is growing year- are especially proud rather than a lengthy and expensive on-year as more become aware of this of how together we car trip.” economical and trouble-free option. were able to deliver a The service is also vital to partner BidAir Cargo was in good great service to kulula airlines because it makes it easier to company as the high profile event sell seats to cyclists who choose to is internationally renowned and passengers that took fly to Cape Town and want their bikes attracts the support of Cape Argus, part in the Cape Town to travel by air with them. BidAir Pick ‘n’ Pay, Momentum, Powerade, Cycle Tour 2015.” Cargo worked closely with its partner Mediclinic, Rotary, The Western Cape Shaun Pozyn, airlines to simplify procedures Government, City of Cape Town and Head of Marketing and Loyalty, and help riders book in their bikes the Pedal Power Association. kulula.com

2 BidAir Cargo Chat – Second Quarter 2015 NEWS and The PetLounge

British Airways and kulula in South Africa will shortly change their arrangements for pets and other animals, says Dear PetLounge Team, Comair, which operates the two airlines. Instead of checking A huge heartfelt thank you from in pets for travel as excess the owner: Yolanda Heyink for baggage, pet owners will now the great service received from see their little darlings pampered BidAir and PetLounge with the in The PetLounge, our specialised transportation of her 17 pets from animal travel facility, while awaiting Johannesburg to Port Elizabeth on air-conditioned transport to their Monday 26th of January 2015. flight. Some of these pets were already The PetLounge is a quiet, secure really old, and the one doggie had environment, away from the noise and a heart problem, but between us bustle of cargo operations and passenger at Pets En Transit and with the terminals. The result is less anxiety for the care and assistance from all at pet, peace of mind for the owner and a BidAir we got her pets safely and shorter separation time for both thanks to in very good health home to her in our short hand-in and hand-out Jeffrey’s Bay all in one go! times. From Pets En Transit side, a “We are delighted that huge thank you as well for the Comair has formalised this excellent service. It is service like arrangement, giving us the this that means the world to a chance to make travelling that worried pet owner. We checked in much more comfortable for at 22h00 at night on Monday, and pets and other animals,”says the pets were delivered by 05h00 Rene Rix, of The PetLounge the following morning. in Johannesburg. “The We at Pets En Transit take pride PetLounge team are animal in the shipping of all animals, big travel specialists and pet lovers, or small, and it really helps having so owners can be assured that an airline partner that takes the their beloved family members same care and pride in what they are in good hands.” do. From 1 April, kulula.com and These pets are tail wagging and have been handing sending sloppy kisses as a thank out leaflets to passengers to make you for reuniting them with their sure every pet owner is aware of owner. the beneficial new arrangements. A job well done!!!

Snakes on a Plane Kind Regards, It’s easy to say “I love all animals” but who is prepared to be put to the test? Marlene Bradbury Lenishia Naicker, Manager PETS EN TRANSIT of BidAir Cargo in Durban demonstrates her pet loving credentials by embracing an Albino Python during a recent shipment of snakes through The PetLounge.

Second Quarter 2015 – BidAir Cargo Chat 3 NEWS Hidden Dangerous Goods – correct description of contents on airwaybill – South African Civil Aviation Authority regulations

Our airline partners have strongly Generic Description May contain reminded us that all cargo handed-in Aircraft Parts Flares/oxygen generators/ fire extinguishers/ life-saving must be accompanied by an accurate appliances/ wet or lithium batteries) and detailed description of contents Automobile/ Fuel /batteries/compressed gases/fire-extinguishers/ on the airwaybill, in compliance with Automotive/ air-bag modules SACAA regulations and in the interests Motor Car - Spares of aircraft safety. If the accurate or Parts description is not completed on the COMAT/ Company Compressed gases/flammable liquids/first-aid kits / waybill we are unable to accept the material matches/magnetized material cargo until the contents have been Consolidated Any of the defined classes of Dangerous Goods verified. shipments Diagnostic Infectious substances Guidance may be found in DGR specimens Section 2.2 Hidden Dangerous Electrical Equipment Magnetised material, mercury and wet or lithium Goods and IGOM 3.3 and AHM 320 batteries Household Goods Any of the defined classes of Dangerous Goods There have been recent incidents including Flammable liquids, Paint, Adhesives, where the cargo did not fit the generic Aerosols, Bleach, Perfume, Drain Cleaners) description and in some cases Machinery Parts Compressed gases, adhesives, paints, sealants, contained undeclared dangerous solvents, mercury and wet or lithium batteries goods. Generic goods descriptions Medical Supplies Flammable liquids, flammable solids, oxidisers, may constitute a safety risk when peroxides, toxic or corrosive substances they contain items as follows: Pharmaceuticals Flammable liquids, flammable solids, oxidisers, peroxides, toxic or corrosive substances, radioactive materials Promotional Material Fireworks, compressed gases, flammable gas or liquid lighter refills, matches and aerosols Ship Spares Explosives (flares) compressed gas, paint and lithium batteries Toolboxes Explosives (power rivets)compressed gasses, aerosols, flammable gasses, flammable adhesives, paints and corrosive liquids Unaccompanied Fireworks, compressed gasses, flammable gas or liquid baggage/ Personal lighter refills, matches and aerosols Effects Vaccines May be packed in dry ice

Examples restricted” tagged on: e.g. “Automobile understand that all “Docs and spares” An accurate description of the Spares – Not-Restricted”) shipments cannot just be replaced goods is required on the Airwaybill. This applies to all the other generic carte blanche with “Automobile For example - Automobile spares – terms if the contents are too many Spares – Not-Restricted” for all future flanges, rings, gaskets is the correct to list – “Medical Supplies – Not- shipments. The airline needs to know type of description. If there is a large restricted” / “Pharmaceuticals – Not- exactly what is in the cargo being quantity of spares too long to list, restricted” etc. transported and be sure that none you may describe them with the It is important that the shipper and of the “hidden Dangerous Goods generic term but with the words “Not- the courier collecting the goods must contents” are in the shipment.

4 BidAir Cargo Chat – Second Quarter 2015 NEWS

Air Cargo Europe 2015

BidAir Cargo will be representing our industry, our Group and our country at Air Cargo Europe 2015. The world´s biggest event for the air cargo sector takes place from May 5 to May 8 in Munich, covering 11,000 square meters of exhibition space. Over 200 companies from more than 40 countries are expected to attract more than 50 000 visitors from 110 countries. Sharing the South African stand and flying the flag along with BidAir Cargo will be Airports Company South Africa (ACSA) with whom we enjoy a close Cargo Africa, BidAir Cargo is now ready to showcase our services to the working relationship and Africa world. We look forward to great interest from major airlines who require cargo Flight Services. management services in South and Eastern Africa. Having made an impact at Air There will be a full report-back in the next edition of Cargo Chat. flyafrica

We are excited to report that flyafrica Falls (VFA) and Harare (HRE) with has appointed BidAir Cargo to Johannesburg. During the year they will represent them with a full range of launch flights between Johannesburg cargo management services on all and , Cape Town and their routes. Windhoek and Johannesburg and The airline currently links Victoria Lusaka.

More cargo options to and from going places MON TUE WED THU FRI SAT SUN fastjet has raised over R 900 million JNB 06H20 06H20 06H20 06H20 06H20 06H20 06H20 to expand its fleet and open up new HRE 07H55 07H55 07H55 07H55 07H55 07H55 07H55 routes. In a recent announcement, Ed Winter, chief executive of fastjet said JNB 10H45 10H45 10H45 “We will now be able to significantly expand our fleet and customer base, VFA 12H20 12H20 12H20 grow our operations organically, add new international routes and MON TUE WED THU FRI SAT SUN expand the fastjet model in Kenya, South Africa, , , and HRE 10H45 10H45 10H45 10H45 10H45 10H45 10H45 Zimbabwe. JNB 12H20 12H20 12H20 12H20 12H20 12H20 12H20 New route VFA 16H00 16H00 16H00 fastjet began flying between Kilimanjaro and Entebbe on 31 March JNB 17H45 17H45 17H45 every Tuesday, Thursday and Saturday. The flight times are : • Hand-in times 1 hour before departure. Kilimanjaro to Entebbe: 08:55 – 10:15 • For more information call (011) 230 4600 Entebbe to Kilimanjaro: 10:55 – 12:20

Second Quarter 2015 – BidAir Cargo Chat 5 NEWS Our New Websites

www.bidaircargo.com www.petlounge.co.za The new BidAir Cargo The PetLounge is a world-class animal travel service. website firmly establishes our Animals are travellers and their owners won’t book them credentials as the leading on any service which treats them like cargo or excess independent provider of baggage. customised cargo management solutions for That’s why The PetLounge website is so different. We airlines and the courier industry in South and East Africa. showcase our animal-friendly staff and their specialist It showcases the airlines we serve and outlines the qualifications to give peace of mind to people booking advantages these partnerships offer couriers. animals by air. In response to customer requests, we designed a website Everything about the website is animal-friendly, that is highly functional. It provides industry news, important designed to reassure pet owners going on holiday or contact information for our entire network, permits visitors to moving home, animal travel agents, associations & check flight times, plan cargo movements and access data breeders and vets. about their shipments. It also underscores our impressive Both websites proudly proclaim our membership of the pedigree, giving visitors access to our certification. Bidvest Group’s Travel and Aviation Division. ‘‘Air Cargo-Africa’s Path to Sustainable Growth’’

From page 1 with legislation and regulation, accounting, credit control and insurance, cargo care, aviation safety and security procedures and compliance. “All of this available to allow them to generate revenue from cargo operations without investing in infrastructural set- up,” Roy explains. “Furthermore, since our last appearance at the event two years ago, BidAir Cargo acquired the business of , putting three dedicated leased freighters at our disposal. These can be used to uplift incoming or outgoing cargo for regional or international carriers. We also continue to make inroads into Africa. Air France/KLM Cargo recently appointed us in and our latest regional partner acquisition, flyafrica, equips us to offer even more aircargo options to and from Zimbabwe.”

6 BidAir Cargo Chat – Second Quarter 2015