• Abstract and Figures
• Public Full-text

FOURTH QUARTER 2017 – Edition 17 INTERNAL NEWS, EVENTS, BUSINESS, COMMUNITY & EDUCATION! CARGOchat 2018 and beyond… I’d like to begin by thanking ability to deliver service with which welcomes regional our clients for their business in a smile and our responsibility managers around the table 2017. All of us at BidAir Cargo as management is to equip to ensure we are aware of look forward to expanding and empower them to do so. particular market needs in our relationship into 2018 We are continuing to invest in every centre. and beyond. The more we customer service training and work together, the more we to this end we have added a Partners understand of each other’s train-the-trainer programme Finally, I’d like to pay business and the better we to ensure that the message is tribute to many stakeholders Edward can anticipate and fulfil your relayed consistently across the who,with our clients, comprise needs. company. The closer we stay the express parcel business In reviewing our company to the customer, the more – our airline partners, the Flipper year, I find every achievement we can add value. It’s a recipe ramp handlers, the Airports attributable to the sterling that’s working. Company of South Africa, the Hands performance of BidAir Cargo aviation security community, people. We are proud of you. Unsung heroes other service providers and “Our new arrival Nor is it only the front- our shareholders. We wish all Performance Standards line people to whom we owe of you a happy and restful was in very good Without being complacent, our reputation for service holiday. condition”. we have reason to be pleased excellence. Management Cherie Lawrence, Bayworld’s with our service levels. In an is mindful of the “ghosts” New Year Wish for 2018 curator for sea birds and marine industry where we have to who keep the systems and Relief from congestion at mammals contend with the disruptive procedures working. Behind the O R Tambo cargo section. effects of weather, congestion, scenes, dedicated, willing yet Our clients’ vehicles coming The PetLounge has had the crime and technical issues, modest unsung heroes stick to to deliver or collect express honour of re-locating Edward our people still met service their tasks through thick and consignments are caught Flipper hands, a beautiful Sub- standards. When it comes to thin, many working through up in the stack as far as the Antarctic fur seal from Cape actual versus promised cargo the night while the rest of eye can see. Even inside the Town to Port Elizabeth, reports hand-out times, we reached South Africa sleeps. This being security area, space is limited Natasha Willis, PetLounge 99%, which we now aim to one of the motivations behind and attending to vehicles is a product manager sustain and improve on. the S.M.A.R.T. awards Initiative race against time. ACSA needs Edward needed transport to which we introduced for the a solution that preserves Port Elizabeth’s NSPCA approved Customer Delight peak period to encourage security while facilitating Bayworld Oceanarium to It isn’t enough simply to employees and clients to share rapid throughput. Our input is prepare him for the freedom of meet operational targets recognition for service delivery readily offered. the ocean again. During a storm – that’s efficiency – we’re under pressure. he had been washed up on the aiming for customer delight. Peace, Joy and cheers to 2018. beach in the Cape and separated Bushy Mbele, CEO of BidAir Management Committee from his mother. The NSPCA Services says “Service is In another move to stay looked after the malnourished rendered by people who want closer to customer needs, our pup for four months, during to serve.” Our people at BidAir Exco has now broadened to which time staff had to coax GARRY MARSHALL Cargo are selected for their a Management Committee – Chief EXECUTIVE OFFICER Continued on page 6 Fourth Quarter 2017 – BidAir CARGO Chat 1 NEWS Every time we open a newspaper, there’s a new story about THE RISK IS REAL the dangers caused by lithium ion batteries and the risks they pose during transportation. Compliance with regulation is so – LITHIUM ION critical that the South African Civil Aviation Authority, at its recent Aviation Security Conference, convened an expert panel BATTERIES discussion on Dangerous Goods with lithium ion batteries the focus. Every stakeholder in our industry is aware of the risks. So “A smoking package caused a scare it is regrettable that we still encounter situations where such and long delays at Orlando International Dangerous Goods are mis-declared or not declared when Airport on a busy Friday evening last tendered for shipment. This is the biggest issue confronting month. A lithium ion camera battery the express parcel industry. We accept that some members of the public or companies exploded inside a passenger’s bag and may still be unaware of the gravity of the situation but it is the caught fire just outside a security responsibility of the service provider to ensure that they are checkpoint.” informed and to be alert to any mistakes or evasions. “You see something – you say something” Vigilance is critical in averting As BidAir Cargo is Aviation security is a stakeholders and identifying threats to the integrity of air thoroughly committed concern without borders, so platforms to improve cargo. Employees have to to operational safety and delegates were exposed to aviation security. All links in remain alert throughout their security, the seminar was the Global Aviation Security the express chain need to shift to detect any accidental attended by Roy Solomons Plan (GASeP) which provides be on the same page. It was or deliberate attempts to Chief Commercial Officer the foundation for States, resolved that SACAA would short circuit safety and and Lenishia Naicker, industry, stakeholders and invite representatives from security measures. They Regional Manager KwaZulu- ICAO to work together with the express cargo industry must be properly trained, Natal, accompanied by the shared and common more often to future educated and equipped to Yaseen Sayed – Operations goal of enhancing aviation gatherings. spot existing risks and new, Manager and Rixon Moodley, security worldwide. Underscoring the multi- emerging threats. Equipment Key Accounts Manager. They Then the seminar zoomed faceted nature of the supply and procedures alone will not joined senior, high-powered in on South African issues chain was recognition that do the job. management from Airports and concerns. a significant road freight This was the underlying Company of South Africa component – inter-city, message of the National (ACSA) SACAA, airlines linehaul, local collections Aviation Security Seminar including Comair, Mango, “Coming together and deliveries – experienced convened by the South SAA, Airlink , ground handlers is a beginning, vulnerabilities of its own and African Civil Aviation Authority and international experts. staying together practical risk management (SACAA) at Garden Court, They were addressed by, is progress and was the subject of discussion. Marine Parade, Durban 1-3 among others, international One area which has perhaps November. experts, Aiden Yeo, Assistant working together enjoyed less prominence From the opening remarks Director (Security Policy) of is a Success.” has been the question of by Luvuyo Gqeke, Executive the Singapore Ministry of cyber-attacks. These can Ms Bongiwe Pityi, Aviation Security, SACAA, Transport and Justus Nyunja, range from endangering the General Manager: O.R. for three days high-powered Regional officer International safety of aircraft operations, Tambo International Airport delegates focused on the Civil Aviation Organisation operational reliability or Stakeholder Collaboration practical responsibilities (ICAO) Aviation Security for snooping on high-value cargo, stressed the need for needed to keep aviation safe Eastern and Southern African resulting in financial loss and relationship-building among and secure. based in Kenya. Continued on page 4 2 BidAir CARGO Chat – Fourth Quarter 2017 NEWS “Lithium ion batteries are dangerous goods that can pose a safety risk if not prepared in accordance with the transport regulations” – IATA Failure to adhere to the regulations can cause delays to your shipment or consolidation and to the flight and may result in criminal damage to people and property. There is no room for complacency or shortcuts when dealing with lithium ion batteries. Panel Discussion – Mis-Declared and un-declared dangerous goods (L) Mr David Alexander, General Manager, Professional Aviation Services; Alwyn Rautenbach, Executive Manager Airlink Cargo; Mr Roy Solomons – Chief Commercial Officer Bidair Cargo; Jillian Clement, Consultant Sales and Marketing ,DGM; (R) Mr Nico Smit, Senior Manager, Dangerous David Alexander, General Manager, Roy Solomons – Chief Commercial Lenishia Naicker – Regional Goods & Cargo Security, SACAA. Professional Aviation Services Officer Bidair Cargo Manager Bidair Cargo – Durban and Eastern Cape Fourth Quarter 2017 – BidAir CARGO Chat 3 NEWS Continued from page 2 “You see something – you say something” business interruption. “The to call centre to front line. wheels of regulation turn Companies must recognise slowly,” says Roy. “A dynamic that training is not selective high-speed industry like ours but applies to all staff in the cannot wait for regulators. industry – including drivers We need to anticipate and and sales people who engage protect against problems with senders. such as these before they The conclusion is that gain a hold.” express parcel movement As the question of Dangerous remains a people-driven Goods is critical and topical, service industry. The more (L) Lenishia Naicker – Regional Manager Bidair Cargo – Durban and this was the subject of a panel we introduce technology, the Eastern Cape (R) Mr Lesibana Marks Shikwane – Inspector Air Cargo Security (SACAA) Q & A moderated by Nico Smit, more important our people Senior Manager: Dangerous become to make sure it Goods & Cargo Security, works. SACAA.

Load more

  6

Copy Link