Railcorp Annual Report 2005-2006
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Contact us Rail Corporation New South Wales Head Office Rail Corporation New South Wales 18 Lee Street Annual Report Chippendale NSW 2008 2005-06 Post Rail Corporation New South Wales PO Box K349 Haymarket NSW 1238 Phone (02) 8202 2000 (6am – 10pm 7 days) Facsimile (02) 8202 2111 Website www.railcorp.info Transport InfoLine 131 500 (6am – 10pm 7 days) www.131500.com.au Contents Strategic Framework .......................................... 4 Performance Summary ...................................... 6 Message from the Chairman .............................. 7 Message from the Chief Executive Officer ........... 9 Spotlight – 150 Years of Rail in NSW ................ 14 Safety ............................................................... 16 Managing our Assets ....................................... 21 Future Investment ............................................. 23 Customer Service ............................................. 26 Embracing our Social Responsibility ................ 30 Improving Access for Customers with a Disability ................................................ 32 Our People ....................................................... 34 Value for Money ................................................ 38 Corporate Governance ............................................... 40 31 October 2006 About RailCorp The Hon. Morris Iemma, MP Rail Corporation New South Wales is the merged entity of the functions of the State Rail Authority Premier of New South Wales and the metropolitan Minister for State Development, Minister for Citizenship functions of the Rail Infrastructure Corporation. Level 40, Governor Macquarie Tower, 1 Farrer Place, RailCorp was established as a corporation Sydney NSW 2000. on 1 January 2004 under the Transport Administration Amendment (Rail Agencies) Act The Hon. John Della Bosca, MLC 2003, with responsibility for the safe operation, Minister for Commerce, Minister for Finance, Minister for crewing and maintenance of passenger trains Industrial Relations, Minister for Ageing, Minister for and stations. It also owns and maintains the Disability Services, and Vice President of the Executive metropolitan rail network and provides access to Council, Leader of the Government in the Legislative Council, freight operators in the metropolitan area. Level 30, Governor Macquarie Tower, 1 Farrer Place, Sydney NSW 2000. Our Vision To deliver safe, clean, reliable passenger Dear Premier and Minister for Finance, services that are efficient, sustainable and to We have pleasure in submitting, for your information and the satisfaction of our customers. To deliver our presentation to Parliament, the Rail Corporation vision, we share a common set of values that New South Wales Annual Report for the period 1 July 2005 provide a framework for everything we do. to 30 June 2006. Our Values The report has been prepared in accordance with the Annual Reports (Statutory Bodies) Regulation 2005, the Annual Safety We will put safety first. Reports (Statutory Bodies) Act 1984, the Public Finance and Audit Act 1983, and exemptions under those acts. Customer service We will work hard to provide quality customer service. Yours sincerely Teamwork We will work together. Integrity We will seek to establish a just culture and will be honest and ethical. ROSS BUNYON VINCE GRAHAM Respect We will treat our customers and Chairman Chief Executive Officer each other equitably, and with respect. Continuous improvement We will encourage and support each other to improve the quality and productivity of our work, our systems and assets. Our Organisation Strategic Framework The RailCorp strategic framework underpins all of our current and future plans. This annual report documents work towards our key performance outcomes since July 1 2005. The outcomes form part of our strategic framework, as defined in the RailCorp Corporate Plan VISION OUTCOME KEY RESULT AREAS (KRA) • Passenger, workplace and public safety Safe Safe, clean and • Secure environment reliable passenger service Retaining and • Customer service and reliability Growing Patronage • Capacity – demand matching Efficient Value for Money • Financial efficiency Operations Sustainability • Responsible asset management Sustainable Business and planning • Efficient planning • Capable, positive and performance driven staff 4 Annual Report 2005-06 Rail Corporation New South Wales Our Structure* THE BOARD Ross Bunyon, Chairman, BComm, CIE Aust Arthur Butler, Director, BEc, FCPA The Hon. Barrie Unsworth, Director Bob Plain, Director Liza Carver, Director, BEc, LLB, LLM Gordon Messiter, Director, BSc (Tech), MEngSc Vince Graham, Director, BE(Civil), Grad Dip Mgmt, FAICD COMPANY GM INTERNAL SECRETARY AUDIT Irene Rusak John Holmes LLB FCA CHIEF EXECUTIVE OFFICER Vince Graham BE(CIVIL), GRAD DIP MGMT, FAICD GROUP GM SERVICE GROUP GM ASSET GROUP GM CORPORATE DELIVERY MANAGEMENT SERVICES Robert Mason Gary Seabury Gary Pedersen MBA B.Sc (Hons) BE (Civil)(Hons), B.Ec, M.Comm FCPA MEng(Mgmnt) A/CORPORATE GROUP GM FINANCE GROUP GM HUMAN GROUP GM SAFETY A/GROUP GM COUNSEL Richard Lumley RESOURCES & ENVIRONMENT COMMUNICATIONS Irene Rusak FCA, MAICD, MIMC Fran Simons Clare Kitcher Kim Bryan LLB BA(Hons), B.Sc (Hons), NEBOSH BA (Public Relations), Grad.Dip.Ed, ASCM MA (Comms) GROUP GM STRATEGY GROUP GM PRODUCT GROUP GM ICT PROJECT DIRECTOR PERFORMANCE AND DEVELOPMENT ROLLINGSTOCK ACCESS Barry Garnham Vicki Coleman ACQUISITION STRATEGY Sharyn Gregory B.Comm, B.Sc(Econ) B.Sc IT Louise Hart M.Comm GDipAppFin BA LLB MBA C DipAF (Sec Inst) * As at 30 June 2006 Annual Report 2005-06 Rail Corporation New South Wales 5 Our Organisation Performance Summary Service provision Notes 01–02 02–03 03–04 04–05 05–06 CityRail Passenger journeys (millions) 276.4 273.4 273.3 270.3 273.7 Suburban trains on time (%) 1,2 92.6 90.9 71.6 67.1 88.7 Intercity trains on time (%) 1,2 92.4 91.1 77.6 72.4 89.6 Total CityRail trains on time 12 92.6 90.9 72.5 67.8 88.8 CountryLink Passenger journeys (millions) 3 2.2 2.1 1.9 1.77 1.74 Trains on time (%) 4 80.4 79.3 74.6 71.2 75.9 Notes Finance 1. CityRail on-time running statistics for 2001–02, 2002–03, 2005-06 2004–05 2003–04 and 2004–05 are adjusted to exclude delays ($ Million) ($ Million) due to force majeur events. Passenger revenue 526.5 520.1 2. On 1 July 2005, the on-time running benchmark was Other revenue 244.8 200.6 altered to five minutes for Suburban services and six Income from Operating Activities 771.3 720.7 minutes for InterCity services to bring them in line with other rail organisations. Data before that date refers to Government subsidies 1,114.8 1,010.2 a benchmark of three minutes and 59 seconds while Government concessions 200.1 206.1 Intercity data before that date refers to a benchmark Capital and other of five minutes and 59 seconds. Data for 2004–05 has 474.2 424.8 Government contributions been adjusted to the current thresholds. Income from Government 1,789.1 1,641.1 3. CountryLink passenger journeys include all train, Contributions InterCity and feeder coach services. Total income 2,560.4 2361.8 4. CountryLink on-time running is reported for train services Operating expenditure 2,317.2 2,341.5 only. Coach services are excluded. Cost per passenger journey1 $8.41 $8.61 Notes 1. Costs per passenger journey includes both CityRail and CountryLink passenger journeys. Customer Satisfaction In November 2005, the Independent Transport Safety and Reliability Regulator (ITSRR) conducted a mini survey of CityRail customers, supplementary to its usual annual summary which is carried out in June and July each year. It focused only on aspects of service likely to be affected by the September 2005 timetable. Respondents were asked to rate the importance and quality of each of these aspects of service. The table below shows these aspects with the largest statistical change. Aspect of CityRail service Percentage of customers with expectations met 2005 Annual Survey 2005 Mini Survey Frequency 52% 75% Punctuality 38% 78% Journey time 69% 77% Delays and cancellations 38% 67% 6 Annual Report 2005-06 Rail Corporation New South Wales Message from the Chairman In this, our second full reporting year, I am therefore pleased to report a much improved performance in terms of safety RailCorp is responsible for a vital piece of the NSW and reliability. The new timetables, introduced in September infrastructure. Our brief from the NSW Government is to 2005 and May 2006, not only allowed us to improve on-time deliver, maintain and provide for the future safe and reliable running by 23 percentage points, but also delivered a 17.9% rail services throughout the Sydney metropolitan area and reduction in safety incidents in the first six months of 2006 rural New South Wales. compared to the last six months of 2005. At a time of rapid urbanisation and rising fuel prices, this Given the increase in passenger journeys between service has never been more critical. In Sydney, almost September 2005 and May 2006, compared with the 1 million passenger trips per day are made on our services. previous year, this was a solid achievement and a credit to We provide a safe, environmentally friendly and sustainable all RailCorp staff. alternative to private motor vehicles. Equally important, for some inhabitants of rural New South Wales, rail is a vital Of course, safety improvements don’t just stem from connection between remote communities and vital services. timetable changes: safety begins and ends with a culture where every individual takes responsibility for With forecasts predicting that the combined population