www.qcin.org National Fertilizers Limited 64 NATIONAL PROGRAM/ PANIPAT UNIT NTPC KAWAS PROJECT MANAGEMENT HAZIRA INDUSTRIAL AREA 67 The Journey of ISO 50001 Certification POLICY FRAMEWORK ROURKELA STEEL PLANT 70 (NPMPF) NITI Aayog and QCI jointly launched the NPMPF, envisaged to bring radical reforms in the way infrastructure projects are executed in India.

QUALITY INDIA A QCI PUBLICATION | October - December 2020 EDITOR’S NOTE

Dear Friends ideas for ramping up COVID-19 daily tests in the country. We have created a scheme The character of an organisation is visible with FSSAI for approval of hygiene rating in times of extreme adversity. The COVID- audit agencies to help consumers take 19 pandemic was one such example when informed decisions on food outlets which most of third-party assessments were has now been launched. stopped during lockdown. Yet, QCI found a way to surge ahead in its mission to bring Following the Hon’ble Prime Minister’s quality at the forefront. call for an “Aatmanirbhar Bharat”, we are piloting a concept for an Open Network During the lockdown we achieved for Digital Commerce to allow buyers and Dr. Ravi P. Singh several milestones in our fight against sellers to transact in an open framework Secretary General this pandemic. We accredited more than on similar lines to UPI. The network Quality Council of India 1000 private medical laboratories for will have a business multiplier effect RT-PCR Test to expand India’s COVID-19 for MSME and Kirana stores in India. testing infrastructure and accredited 137 QCI partnered with Ministry of Tourism testing laboratories for testing critical to implement the SAATHI (System for equipment and products such as medical Assessment, Awareness and Training for devices, ventilators, PPE, sanitizers etc. Hospitality Industry) initiative. More than Not only this, we accredited 6 calibration 7000 Hospitality Units have participated laboratories for medical device calibration so far. We launched a voluntary of Patient Monitor, Ventilator, ECG certification scheme for GI (Geographical Machine and Pulse Oximeter. Indication) goods in Agriculture, Food, Textiles and Manufacturing sectors. In order to modernize MSME processes, We developed Workplace Assessment for reduce wastages, sharpen business Safety and Hygiene (WASH) standards competitiveness and facilitate their for all workplaces to assist in their National and Global reach QCI is preparedness for mitigating Covid 19 partnering with Ministry of MSME to take risks under which 300 organizations forward the MSME-Sustainable (ZED) and were assessed and ~1500 participating MSME-Competitive (Lean) initiatives. organizations were trained. QCI helped in fast tracking redressal of COVID-19 related grievances. ~30,000 grievances I look forward to a wonderful 2021, and cleared at an average disposal time of wish all of you a Happy, Prosperous and 1.45 days. QCI also assisted NITI Aayog on Impactful New Year! 06 CASE STUDIES NATIONAL 64 67 70 National Fertilizers NTPC KAWAS The Journey of ISO 50001 PROGRAM/ Limited HAZIRA INDUSTRIAL Certification PROJECT PANIPAT UNIT AREA ROURKELA STEEL PLANT MANAGEMENT POLICY ARTICLES Challenges for National Critical FRAMEWORK 72 Information Infrastructure State sponsored (NPMPF) cyber-attacks A national launch for the NPMPF initiative and 75 Covid-19 and e-Learning unveiling the InBox Progress in Stagnation Strengthening Health Management 77 Information System A unique initiative of NABH-QCI for District Hospitals in India OUR OUR DIVISIONS/ BOARDS 79 Graphene- Based Flexible CELL Electronic Devices 20 NABL National Accreditation Board For Testing And Calibration Laboratories MEMBERS WRITE NABH 34 82 The Sublime Sound of Echoing Silence Traning and National Accreditation Board For Hospitals And Healthcare Providers 12 Capacity 84 National Integrated Database of Hospitality Industry (NIDHI) Building 40 NABET National Accreditation Board For 86 How Consumer Friendly is The New Consumer Protection Act 2019? Education And Training 89 Flipped Classrooms: The New Way of Learning 48 NABCB National Accreditation Board For 93 Energy Review for Green Building Projects Certification Bodies Project 16 Planning and 97 Mitigating Food Allergen Risk Under FSMA Implementation 54 NBQP Division National Board For Quality Promotion Editorial Team: Sanjay Singh | Pooja Singh | Shagufta Parveen Design: Nidhi Batra The NITI Aayog Envisioning the certified Project Management NATIONAL PROGRAM/ Professionals in India led Taskforce on NPMPF • Enhance institutional capacity Program and Project and capability of professionals The National Project and with a required skill-set, for PROJECT MANAGEMENT Management gave a Program Management Policy key infrastructure projects. Framework envisions to reform dual mandate to the • Set up a nodal body to certify the way large and mega Quality Council of professionals based on their POLICY FRAMEWORK infrastructure projects are merit, proven track record and India (QCI) to: managed in India, with the the right expertise. following action plan: • Build capability and train (NPMPF) Develop the National government officials based on an Indian Standard, Policy Framework “The National for program & project management • To envision the development Program of the profession in India and Project and recommend industry Executing the “Introducing a Common best practices to enable Management the adoption of Program Policy Mandate Language of Program/ Project Management. Management in India” Framework shall To guide this initiative, the Develop an Institute for prepare short- Taskforce entrusted the Quality Council of India (QCI) to Program Management term and long- facilitate and operationalise Infrastructure development, especially in The Mandate in India term strategies the adoption of the framework India has always been a challenge due to with the following successful • Create the framework for for improving developments: its complexities and multiplicity, and often A Task Force on Program and structuring and functioning obstructs the smooth execution of the Project Management was of the National Institute of infrastructure constituted by NITI Aayog towards Chartered Program/Project Constitution of a Steering projects. Presently more than 1,661 Public development, reducing impediments and Professionals (NICPP). Committee infrastructure projects in India have incurred improving the performance of and also align • Create a technical baseline Comprising secretaries of top infrastructure projects. The Task time overrun of over 32% and cost overrun of (The Indian Infrastructure them with the infrastructure ministries to Force laid out the National Project Body of Knowledge): The direct the policy framework over 4 Lakh crore rupees. At such a moment, / Program Management Policy global best InBoK will serve as the and operationalize the same when the infrastructural transformation of Framework to prepare short-term ultimate Indian standard for practices.” by establishing the Technical and long-term strategies for an entire country is involved, the executing the profession and its practice. Committee. improving Project and Program authorities require something more than • Develop operational management practices and guidelines for training and Technical Committee leadership, experience, and conventional align them with the global best • Adopt a Program Management certification methods. India needs a structured, seamless, practices. The initiative aims to approach to infrastructure Deliberations development in India. and integrated execution to deliver projects introduce a common language Comprising top infrastructure in the profession of program & • Institutionalize and promote industry experts from academia, within the desired timelines and cost to project management across all the profession of Program & project management institutes, unlock maximum potential. stakeholders. Project Management in India international and domestic and build a workforce of

infrastructure consulting October to 2020 7 December 6 Quality India Wednesday, Oct 28, 2020 5 pm - 6:10 pm QUALITY COUNCIL OF INDIA firms, large contracting firms, benefits of Program Management development banks, etc., also Creating an Ecosystem for Quality and the government. Quality approach. participated in the event. Council of India integrated the National Program & framework laid down by the Lauding the initiative, Union Technical Committee, i.e., the A National Launch Minister Nitin Gadkari said, Project Management Policy Framework Indian Infrastructure Body of ‘NPMPF will help in realizing A new Approach towards Planning & Executing Indian for the NPMPF Launch Event Infrastructure projects Knowledge (InBoK). the Prime Minister’s vision of an Initiative and Aatmanirbhar Bharat by building a stronger India, in which Developing the Indian Unveiling the InBoK we would need good quality Infrastructure Body of infrastructure; we would need to Knowledge (InBoK) NITI Aayog and Quality Council reduce costs and waste material, of India jointly launched the Contextualized for India, the without compromising on the ‘National Program and Project InBoK incorporates best global environment and ecology. We Welcome Address Chief Guest Special Address Closing Remarks Management Policy Framework’ Shri Amitabh Kant Shri Nitin Gadkari Shri Piyush Goyal Shri Adil Zainulbhai practices in infrastructure also need to ensure time-bound (NPMPF), envisaged to bring CEO, NITI Aayog Minister, MoRTH, Minister, Railways, C&I, Chairman QCI project management and was and result-oriented delivery of radical reforms in the way MSME CA, F&PD launched nationwide on October projects.’ infrastructure projects are 28, 2020. executed in India. He recognised the significance of program and project Union Minister for Road management tools and Launch Partner Transport and Highways CLICK HERE TO JOIN https://youtu.be/OP9osu6j6aQ “InBoK shall techniques for mega projects and Micro, Small and and appreciated the importance The event was graced by the presence of these dignitaries serve as a Medium Enterprises Nitin of InBoK to serve as a common Gadkari unveiled the Indian common reference for all practitioners of Infrastructure Body of the industry. reference for all Knowledge (InBoK), a book on highlighted the importance serve as pillars of the framework. as the nodal body for Program of program and project In the future, InBoK is envisioned and Project Management in practitioners of the practice of program and Union Minister for Railways, management for effective to have extensions, which will India. project management in India, Commerce and Industry, and the industry” project delivery, to achieve be specific to each domain or and launched the framework, Consumer Affairs Piyush Goyal • To ensure this initiative economic objectives through industry for infrastructure, for maintains its momentum the coordination of multiple example, a dedicated extension and makes an impact on projects. for roadways that captures projects being planned and A 4-Level National issues and best practices implemented currently, a Quality Council of India Certification System specific to that sector. capability development Chairman, Adil Zainulbhai, in Program & Project program to create awareness explained that the certification around program and Management system under the framework Next Steps project management, as Based on InBoK, links program/ links the scale and complexity well as to provide capsule project professional’s of projects to competence of • As per the direction of the training for mission-critical competence with project professionals. A self-paced NPMPF Steering Committee, projects, is being planned complexity. learning system, rigorous the National Institute for to increase the uptake and and comprehensive exam at Chartered Program/ Project adoption of the practice. Establishing NICPP each level with continued Professionals (NICPP) is being The team is undertaking a professional development will setup under the aegis of QCI comprehensive Capability A “National Institute of Development initiative, aimed Chartered Program and Project at sensitization, training and Professionals (NICPP)” shall capability development of house the certification system along with Union Minister also underscored that capable key stakeholders in Indian and be the nodal institute for Piyush Goyal, NITI Aayog and certified professionals with Infrastructure including, program/project management in CEO Amitabh Kant, and QCI an in-depth understanding government, PSUs, Project India. Chairman Adil Zainulbhai. of InBok would enable Management Consulting and Dignitaries from across the the transformation of the infrastructure firms through government, infrastructure Capability Development infrastructure landscape of India. workshops and programs. sector, global project • Pilot certifications to be To build capacity and upskill management companies, large NITI Aayog CEO Amitabh Kant carried out in March 2021 within government and PSUs contracting firms such as L&T led the inaugural address, and increase awareness of the India, PSUs, global and Indian

8 Quality India October to December 2020 9 Mr. Amitabh Kant CEO, NITI Aayog Launch of InBok by Mr. Nitin Gadkari, Hon’ble Minister, MoRTH, MSME, Government of India

Mr. Piyush Goyal Hon’ble Minister of Railways, C&I, CA, F&PD Government of India

Mr. Nitin Gadkari Hon’ble Minister, MoRTH, MSME, Government of India

10 Quality India October to December 2020 11 Appreciating the response, we The program is designed for PT safe operations., QCI, along TCB’s Virtual have announced new batches Providers, (Accredited /Applicant with industry stakeholders, of virtual training for the next /Potential), Quality Professionals has developed a harmonized Trainings: A quarter. Details are available on and Laboratories to know standard named “Workplace Discourse TCB website www.tcb.qcin.org. about ISO/IEC 17043:2010 Assessment for Safety and “Conformity Assessment – Hygiene (WASH)” to help the towards Progress By the end of 2020, TCB is General requirements for the organizations assess their pleased to announce that the proficiency testing”. Since its preparedness to restart and in Stagnation cell has trained more than 3000 launch we have received an run their operations safely. In professionals and conducted overwhelming response from the the last quarter, an eLearning around 100 training on virtual learners. on Workplace Assessment for Updates from ‘Training and Continuing the tradition of holding platform. Safety and Hygiene (WASH) was interactive virtual training, in this Another eLearning program introduced which has received Capacity Building’ Cell quarter we have successfully concluded has launched in the domain of a roaring response from the 21 training programs on various Ensuring environment viz ‘Solid Waste participants. accreditation & certification standards Management’. This course and other general topics. Efficacy focuses on Waste Management Currently, eQuest has 49 courses and its related aspects; from the which have been well received A series of programs on ‘Organizational through history of waste management nationally and internationally. Values, Ethics & Office / Work Place to several aspects such as Etiquettes’ have been introduced. Efficiency- storage, disposal, collection, All relevant information of our eLearning courses is available TCB has extended its assistance to other and treatment of the various Development on https://equest.co.in/ Boards / Divisions of QCI in conducting types of wastes. The learner will various webinars/online training of New get an in-depth training on all through the eQuest portal. these aspects and be educated eLearning on their environmental, social, 760+ professionals and university ecological and aesthetic students got benefited from these Modules ramifications. programs. The programs also include Amidst the Covid-19 pandemic, two exclusive session for Central eQuest, an e-learning portal of there has been a need for Institute of Petrochemicals Engineering TCB/QCI, along with National specific standards and protocols & Technology, Department of Chemicals Accreditation Board for Testing & Petrochemicals, Ministry of Chemicals for businesses, organizations, and Calibration Laboratories eLearning module on Workplace & Fertilizers, two for Uttar Pradesh Jal institutions etc. to ensure Assessment for Safety and Hygiene (NABL) has launched a new (WASH) is now available on eQuest Nigam and one for private Inspection program on ISO /IEC 17043 Body based in Mumbai. ‘Proficiency Testing Provider’.

Topics covered in 21 training programs are:

Management System and Internal Audit Training programs on ISO/IEC 17025:2017 for testing & calibration laboratories, ISO/IEC 17020:2012 for inspection bodies, ISO 15189:2012 for medical laboratories, ISO 13485:2016 for Medical Devices etc.

eLearning module on ISO/IEC 17043:2010 has recently been introduced on eQuest platform

12 Quality India October to December 2020 13 India shall soon see disruption Sharing’ during the ‘Assessor Third time happening in CSR Space. One Conclave’ of The Southern of the most significant being African Development Community a charm – the emergence of non-financial Accreditation Services (SADCAS) SWAYAM to reporting as a mandatory Botswana, a multi-economy requirement of business. A accreditation body in SADC run 3rd batch webinar on ‘Non-Financial region. Using accreditation by Reporting Framework using Government & Regulators to of CQI ISO 26000: Guidance on Social support their regulatory area Responsibility’ was conducted of National interest and how for corporates, businesses and accreditation is specified as SWAYAM, an eLearning platform organizations to operate in a part of Covid-19 testing in the of Ministry of Education has more socially responsible way. country was the subject of the decided to renew Continuous The webinar scheduled on 11th talk. Quality Improvement (CQI), a November 2020 was organized course by eQuest, QCI to run its to discuss how ISO 26000 helps Along with National 3rd batch on their platform. Till preparing the business for Accreditation Board for now, about 4500 professionals non-financial reporting which Certification Bodies (NABCB), nation-wide have benefitted is credible, accountable and virtual training/ Internship was through this program. transparent. The webinar also successfully organized for NCA, covered ISO 26000 for CSR Kazakhstan under bilateral reports aligned to SDGs and agreement signed with QCI. The India’s Development Goals as training was on the following Exploring New specified by Niti Aayog. standards viz. IEC 62443-3 ‘Industrial Communication Dimensions- Networks - Network and TCB going System Security’, ISO 22870 Understanding ‘Point-of-Care Testing (POCT) – International Requirements for Quality and Corporate Competence’ and on internship TCB Director delivered a talk on on Information Security Space ‘Testing, Inspection, Certification Management System (ISMS) & Accreditation -Experience

A glimpse of a virtual training for NCA, Kazakhstan

14 Quality India October to December 2020 15 set of facilities. and monitored real-time by a of Industry and QC team. After verification of Details Based on a robust framework, Internal Trade documents and analysis of the a total of 181 facilities were data, QCI submitted a detailed assessed over a period of two report to DGFT. The insights Department for Promotion of of Policy weeks. The facilities covered 15 derived from the assessment fed Industry and Internal Trade cities of India spanning across into allocation of import quota (DPIIT) has envisioned Open five zones (Center, East, West, for the larger set of facilities. Network for Digital Commerce Unit North, and South). The on- (ONDC), an open network ground inspection was based on High Quality Images of QCI team protocol that enables location Updates from ‘Project Planning & multiple parameters including and photos from the field are aware, local commerce across Projects the following: attached with this document. industries to be discovered and engaged by any network- Implementation Division’ • Geotagged Location enabled application. ONDC goes • General details of the beyond the current platform- Facility Millers/Refiners Open centric digital commerce model where the buyer and seller • Capacity and Machinery must use the same platform/ Assessment of Details Network application to do a business Pulses Importers • Facility Details for Digital transaction. Instead, in this • Accounting Requirements network-centric model, so long Commerce as platforms/applications are • Personnel Details Client: Directorate connected to the open network, General of Foreign Trade buyers and sellers can transact The assessment data was Client: Department (Ministry of Commerce no matter what platform/ captured on a mobile application for Promotion application they use to be and Industry) digitally visible. No of Status Description facilities Due to bumper harvest and As the Unified Payments Facilities with all the necessary documents Government’s commitment to ensure Complaint 48 Interface (UPI) is to the digital and machinery required better price for farmers, the import payment domain, as IMAP/SMTP Found with one or more NCs: documents, policy of Tur, Moong and Peas was Non-Complaint 107 protocols are for emails, as HTTP machinery, address of sales office, etc. changed from ‘Free’ to ‘Restricted’ is for data communication and Assessment browsing on the World Wide between August 2017 and April 2018 Facilities visited but access denied 20 based on the direction of the ‘Inter - Denied Web, the ONDC is expected Facilities with Facilities not found, does not exist, address to become the same for Ministerial Committee (IMC) to review 6 the prices of Agricultural Commodities’. address issues change digital commerce in India. The The quota for millers/refiners intending Grand Total 181 network will use APIs which to import is distributed through the IMC allow discovery, ordering, based on a well-defined transparent fulfilment and payment between procedure. (Table: Overall Status of Assessed Facilities) consumers and providers in the digital marketplace. It allows Directorate General of Foreign Trade basic interoperability of the (DGFT) had invited online applications commerce interactions on a from millers/refiners until 8th May 2020 digital medium. This open digital having own processing/refining facility infrastructure marks a departure of pulses/peas and intending to import. from the conventional platform- After initial scrutiny of applications, centric digital commerce. 1778 applicants were finalized by DGFT for allotment. To verify the existence In October, QCI prepared a and functionality of mills, DGFT had comprehensive proposal for requested QCI to assess 10-15% of the ONDC and submitted it to the facilities of importers of pulses (viz. Tur, Department for Promotion of Moong and Peas). The insights derived Industry and Internal Trade, from the assessment would feed into Ministry of Commerce and allocation of import quota for the larger Industry. After approving the

16 Quality India October to December 2020 17 proposal in November, the The open network protocol and B2C environments, with with different Union Ministries Ministry assigned QCI to be is expected to act as a force special push for covering the Ease of Doing and state governments to Technical the Programme Management multiplier for end-beneficiaries length and breadth of raw improve India’s performance Unit (PMU) for conducting the - customers, application materials producers, suppliers, Business- across these ten EODB Regulations pilot. ONDC initiative by DPIIT developers, governments, and manufacturers, distributers, parameters. QCI has had the Monitoring WTO Agreement on Technical in collaboration with QCI will businesses by creating an and retailers. The network opportunity to work with DPIIT Barriers to Trade (TBT) defines be a first-of-its-kind initiative to interoperable open playground would have standardized rules in certain aspects of this mega and Technical Regulation as a create a level playing field for to unlock value and innovation. for contracting, invoicing, reform coordination project. “document which lays down digital commerce at the scale of The network would help determining time essence, and Evaluation product characteristics or a country like India. aggregate all the service payments, which will help to QCI is assisting DPIIT to carry their related processes and providers, which would ease enhance efficiency of business out an EODB monitoring and production methods, including The Ministry has also set up a the business flow, enhance the operations. Sellers are expected Client: Department evaluation exercise to ascertain the applicable administrative Steering Committee (SC) for ease of doing business and to become more accessible if the business stakeholders for Promotion provisions, with which formulation, implementation, increase market opportunity for to a wider audience, while and professionals are aware / compliance is mandatory”. and policy oversight for ONDC. small players. An open network significantly reducing many of Industry and benefitting from the reforms Objectives of TR include The SC is keen to welcome will also bring many sellers of the pain points that are Internal Trade implemented by the government. protection of human safety or participation of local retailers into the world of ecommerce, involved in the current model Chartered accountants, company in sectors like FMCG and urban secretaries, advocates, logistics health, protection of animal and thus reducing the monopoly of e-commerce. Furthermore, Doing Business Report (DBR) logistics. The PMU will shortly and custom brokers, structural plant life or health, protection of larger players in the market the cost of doing business on an is an annual report published start conducting the pilot and engineers, architects, insolvency of the environment, prevention and increasing competition in open network is a small fraction by the World Bank, which ranks perform relevant analysis professionals etc. primarily of deceptive practices, and the space. This will be most of the current ecommerce or 190 countries by studying to track the progress and from Delhi and Mumbai are other reasons such as technical impactful for MSMEs and small regular commerce cost as it may their business environment. implement scale up. The PMU participating in this national- harmonization and trade traders looking to unlock value do away with intermediaries. This report covers ten broad would also actively engage level exercise. facilitation. TR is also known as and scale their operations It would also help open the indicators/parameters namely: with DPIIT, SC and private Quality Control Order (QCO) and through the digital commerce logistics market with greater Starting a Business, Dealing with stakeholders for any necessary These surveys, jointly developed may include packaging, marking space. competitiveness and access to Construction Permits, Getting activities related to ONDC, such by DPIIT and QCI, are helping or labeling requirements. Unlike sellers for procuring services. Electricity, Registering Property, as community development, The network would help digitize understand the feedback of standards, compliance to a TR is Getting Credit, Protecting marketing and communications the entire supply chain. The For consumers, the Open these users relating to time, mandatory. Minority Investors, Paying Taxes, etc. focus would be both on B2B Network solves the problem of cost, procedures, efficiency, Trading Across Borders, Enforcing In order to achieve the above matching quick demand with and ancillary opportunities Contracts and Resolving stated objectives, various the nearest available supply. for improvement in the Insolvency. The DBR assesses regulators in India have been This also gives consumers processes connected with the ease with which these ten issuing QCOs. QCI is constantly the liberty to choose their doing business in India. areas of business regulation are engaging with various preferred local business and The feedback and opinions completed across geographies. A stakeholders to improve the TBT rules out the possibility of received from the survey country is given scores across all system. A comparative study non-standardized customer conducted will be presented ten parameters and ultimately on machine safety regulations handling and payment by DPIIT to the relevant a final rank is assigned by of various countries outlining issues. It will solve for speed, government stakeholders and aggregating the scores with global best practices was done quality and trust and would help in developing insights equal weightage assigned to all and the report was submitted to be in synchronization with on success of current reforms, parameters. India has moved Department of Heavy Industries. consumer protection laws. designing future reforms, and from rank 142 to 63 between In addition, QCI has been Moreover, the Network has a communication cum capacity 2014 and 2020 owing to the participating in stakeholder the potential to enhance the development programme that tailwinds of major reforms being discussions and providing reach of e-commerce to all will speak to the businesses and undertaken by the Government comments on the QCOs. Some of parts of the country. (Existing professionals across the country. of India. India now aspires to be the recent QCOs for which QCI e-commerce reach depends in the top 25 by 2025. High quality images of provided comments are Omnibus a lot on availability and India’s parameter-wise EODB QCO on machine safety, QCO operations of private players Under the leadership of Hon. ranking and year-wise ranking on Iron Pipes, and QCO on Flux in certain pin codes.) Commerce & Industry Minister, comparison chart are attached Cored Electrodes. the Department for Promotion with this document. of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, is actively working

18 Quality India October to December 2020 19 L October 2020 NAB

NABL Stakeholders’ meeting for Testing Laboratories on BOARD 6th Oct 2020 H UPDATES NAB

October to nabl-india.org December

2020 BET NA More than 40 participants from various NABL accredited testing laboratories participated.

Concerns of Testing Laboratories w.r.t NABL accreditation were discussed which include:

• Laboratory Implementation of NABL 133 • Changes in NABL 163: Policy on PT participation BCB

NABL Stakeholders’ meeting NA for Calibration Laboratories on 7th Oct 2020

More than 25 participants from various NABL accredited calibration laboratories participated.

Concerns of Calibration Laboratories w.r.t NABL accreditation were discussed which include: NBQP • Laboratory implementation of NABL 133 • Changes in NABL 163: Policy on PT participation • Secondary level reference calibration laboratories • NALM ACRE Program updates • Metrological Traceability requirements National Accreditation Board for Testing and Calibration Laboratories ARTICLES 20 Quality India October to December 2020 21 Dr. Nivedita Gupta, He further emphasized that the excellent work done by Other points NABL Stakeholders’ meeting ICMR elaborated on these 770+ laboratories needs to be widely publicized in discussed were on for Medical Laboratories on the important role order to make the common man understand these important Waste Management, NABL accredited contributions at such difficult times. monitoring of vial 8th Oct 2020 molecular labs are genetic material, playing during this Mr. Venkateswaran, CEO mutation activity of NABL, reiterated that More than 25 participants from various NABL COVID pandemic. the virus, VTM, Sero all the requirements accredited medical laboratories participated in the surveillance. She explained how in accordance with ISO stakeholders meeting. from a handful of laboratories during April 2020 to around 15189 are thoroughly Dr. Varsha Poddar, NIV – Pune, presented on the Pandemic Concerns of Medical Laboratories w.r.t NABL accreditation 750+ molecular testing laboratories now were made possible checked which includes preparedness and Response measures taken by NIV-Pune and were discussed which include: through the proactive work done by NABL. calibration with ICMR. metrological traceability, • Laboratory implementation of NABL 133 Dr. R P Singh, SG, competence of laboratory personnel etc. NABL has also Information related to QCI iterated on how training of personnel • Changes in NABL 163: Policy on PT participation denied accreditation to laboratories which could not ensure perhaps for the first the required competence. through virtual mode • NABL M(EL)T Labs Program time the nation realized in aspects of sample • Update on provision in portal for change in CAB activities on the importance of collection to report / scope of accreditation collaboration within analysis were discussed. various sectors ranging Full genome sequencing • Laboratory Sample Collection Facilities (SCF) Technical Session 1 from Accreditation work of the virus from Bodies, regulators and government. This futher proved about 400 positive that the laboratory quality ecosystem of the nation could clinical samples and rise up to any challenge being put forward. Dr. R P Singh, Session Theme development of COVID Kavach ELISA kit, bio repository was praised all NABL officials, assessors and Accreditation presented. committee members for making this feat possible. He further Overview of national testing capacity Mr. Ravi Kant Sharma, CDSCO presented on the regulatory emphasised how NABL took great care to ensure the quality in RNA, sampling policy, estimation of is not compromised in the assessment process. requirements of CDSCO, status of import / export of medical workload in next 12 months, supply of devices. Dr. D K Aswal, IVDs (test kits- domestic capacity vs He emphasized on how Director, NPL explained imports, costs and pricing; Validation of that although RT PCR CDSCO had taken steps test is seen as a gold IVDs/ test kits (RT-PCR), random samples to ensure Atma- Nirbhar standard, the sensitivity testing of batches of kits for quality Bharat and improving and specificity are assurance. exports, IVD kits only 95% and not availability, affordability National Laboratory 100% and as large as & accessibility. 33% false negatives are being observed in case of low viral Session Chair: The joint work of CSDCO with ICMR for product validation Conclave: Focused load. Dr. Aswal explained that accreditation brings parity Dr. Aarti Kapil, Professor, AIIMS. were explained, along with availability of information in among all the laboratories and it is important to conduct CDSCO website. Further, CDSCO is fast tracking applications on Molecular Testing proficiency testing of laboratories. He advised on using Terra which are being received in all classes of medical devices. Hz spectroscopy and other recent techniques to increase the The first technical Laboratories on 9th Oct 2020 reliablity of test results. session consisted of speakers from various Manoj Chug, Transasia Bio-Medicals Ltd presented on SARS- CoV-2 and beyond: Ramping up testing capabilities for a NABL, in association with Institute of Quality, Mr. Adil Zainulbhai, technical back grounds future ready India. Transasia ELISA kit detecting COVID IgG. CII conducted the National Laboratory Conclave: Chairman, QCI and covered a myriad Focused on Molecular Testing Laboratories on 9th of topics in relation to expressed his views The presentation included information in regard to reduction Oct 2020 molecular testing and that it is a watershed of cost through multiplexing from the current singleplexing accreditation. moment as around which further increases the number of tests conducted. Mr. Anupam Kaul, 1200 government CII welcomed all Dr. Manju Bala, NCDC Testing strategies and policies of various countries around labs and 777 private the world were presented. the panelists and NABL accredited labs explained the labroatory particpants. The are helping the nation in the fight against the pandemic. challenges in RT-PCR Inaugural Session He reminisced the first conversation with ICMR and Mr. N and Rapid Ag testing was started with his Venkateswaran, CEO, NABL wherein the challenge to shrink along with their welcome address. the time taken for accreditation from months to weeks along limitations. with maintaining the quality of accreditation was envisaged.

22 Quality India October to December 2020 23 He stressed on the Dr. Rohit Chawla, positives and false negative results that are possible during Technical Session 2 important pre-requisites Maulana Azad Medical RT PCR testing. such as metrological College presented traceability of the on the different He reiterated that RT PCR is still the gold standard in RNA equipment, IQC & EQA, techniques used for testing for COVID-19. However, he opined antibody assays Session Theme Bio Medical Waste RT PCR, the variations would help gauge the immunity levels and support in vaccine Management and sample in the PCR test such as development. NABL Accreditation requirements handling. qPCR, RT-qPCR. for medical laboratories with specific Mr. K Udaya Bhaskar, NABL demonstrated the accreditation Calculation of the Ct / Cq values, efficiency, techniques for reference to real time RT- PCR testing process and the information which is required to be provided validation and verification, LOD, LLOQ were elaborately Technical Session 4 scope, online assessment, surveillance and by applicant laboratories on the digitalized NABL web portal. explained along with the mathematical calculations. unannounced checks, observation trends The pre-requisites which are required before submission of Mr. Ashok Kumar and concerns ICMR laboratory approval application to NABL and the process of filling the application Meena, IAS, CEO, Session scheme were explained. Ayushman Bharat, Haryana presented on Theme Session Chair: the situation of COVID- Dr. Anita Borges, 19 testing in Haryana Reporting S L Raheja Hospitals Technical Session 3 and its impact on trends, New managing the spread. developments

Dr. Neeraj Agarwal, He presented how the – rapid ICMR presented on Session Theme cases have increased with the timelines and month wise testing kits, ICMR approval of labs in trend along with the increase in testing 30 samples per day experiences in other countries reporting Discussion and review of technical to 30,000 per day. The 4T followed – Testing, tracing, tracking private sector for COVID-19 testing. of false positive / false negative results – processes including Sampling (swab/ and treatment along with use of mobile testing facilities and Brief on the COVID testing situation with relevant statistics. engagement of Ayush doctors for sample collection were causes and remedies, use of CRMs, PT/ILC blood), Test protocols – LOD/LOQ, Relevance of the testing technique based on the infection explained. programmes. timeline. laboratory test method validation, competency, test equipment, Dr. J Jayalakshmi, Prerequisites and regulations for laboratories w.r.t Biosafety, KMCH Institute of Session Chair: measurement uncertainty, Lab QA / BMW Rules. Health Sciences Dr. Sukesh Chandran Nair, QC covering a) Molecular RNA test; b) & Research spoke CMC, Vellore Ms. Ritu Kulshrestha, Antibody IgG, IgM, and IgG/IgM combo about the 3Cs which NABL presented on are Competency, key requirements of testing using Calibration and Dr. Ashok Garg, Mylab NABL accreditation for ELISA, CLIA, FIA Compliance in the Discovery Solutions Molecular testing labs and LFIA assays. context of Molecular Pvt. Ltd, presented on for RT PCR RNA Viruses. testing. the fully automated, compact RT PCR Importance of quality Session chair: She presented on the context of Molecular testing w.r.t equipment. This from Pre-analytical to Dr. Vandana Lal, the above 3Cs and how checklists and other tools help equipment setup reduces the laboratory space requirements Post analytical stage was explained. Dr. Lal Pathlabs Ltd laboratories to ensure these main requirements are adhered and is designed with a unidirectional work flow. The data to. in relation to the Explanation of NABL 133 requirements in respect to NABL Dr. Neelamani performance of the symbol and measure to be taken to prevent violation of Murthy, Vijaya Dr. Puneet Kumar equipment were misuse of NABL symbol. Diagnostic Centre Nigam, Metropolis shared. Lab presented on Dr. Rajesh Kannangai, Pvt. Ltd. presented the Quality Control Mr. Bivash CMC, Vellore and NABL on the challenges in techniques needed in Chakraborty, assessor explained molecular testing. Antibody IgG, IgM and BIOMERIEUX India about the methodology The importance of IgG/IgM testing using Pvt. Ltd. presented on of NABL assessment and Pre-examination process which includes donning and doffing ELISA, CLIA, FIA and the various regulatory the important aspects of PPE, sample collection, packaging, transportation, the role LFIA assays. requirements that are which are verified of disinfectants, hygiene and bio safety measures along with required to be followed during the assessment. associate risks were explained. He shared his experiences and trend analysis w.r.t the false for COVID testing.

24 Quality India October to December 2020 25 NABL meeting with Ministry Dr. Sankar Sengupta, reminisced about how, when a lab vertical was started in CAHO, a much-needed support was November of Jal Shakti on 10th Oct provided from NABL. He praised Mr. N Venkateswaran, CEO, NABL for being the torch- bearer for laboratory accreditation 2020 in India and ensuring that NABL started accreditation of medical laboratories as per ISO 15189 when very few 2020 NABL participated in a meeting with Shri Bharat Lal, international ABs were granting accreditation in accordance Additional Secretary (Water), Ministry of Jal Shakti. with ISO 15189. He further reiterated that the concept of laboratory conclave was the brainchild of Mr. Venkateswaran Swachhata Pledge on 2nd He lauded NABL on the initiatives taken in accrediting water which for the first time brought together the various testing laboratories under the ministry and informed that the laboratories in the nation together with NABL. Nov 2020 pace should pick up and even more water testing laboratories Mr. N Venkateswaran, CEO, NABL explained about the in every district and sub-district are to be accredited by NABL NABL officials in observance of Swachhata in a time bound manner. simple and easy interface designed for the NABL M(EL)T Labs NABL NSSH webinar on 5th Program. Pakhwada (Nov 1-15, 2020) took the The Jal Jeevan Mission progress of various states was Swachhata Pledge on 2nd Nov 2020. Nov 2020 discussed and the updates in regard to accreditation of The only important criteria required from the laboratory laboratories by NABL were presented. of participation in PT and other requirements such as National SC-ST Hub (NSSH) Office, Bangalore in association metrological traceability of equipment was explained. with NABL organized a webinar ‘Awareness program with NABL on Quality Product Development with special focus on The fees and other requirements for the NABL M(EL)T reimbursement of testing fee charged by various NABL Labs Program was designed to be affordable and simple accredited Labs.’ CAHO – NABL M(EL)T for the laboratories to upgrade themselves to ISO 15189 Awareness Program on 20th requirements. CEO, NABL answered more than 150 questions / comments Oct 2020 received from various participants and brought about more clarity on the program which was appreciated by all the NABL in association with Consortium of Accredited participants who lauded the initiative and patience to take Healthcare Organizations (CAHO) organized an awareness up such a challenging task. program on NABL Medical (Entry Level) Testing Labs Program {NABL M(EL)T Labs program}.

The program was attended by more than 800 participants representing various pathology laboratories. Integrity Pledge on 27th Oct

Dr. Vijay Agarwal, President, CAHO spoke about how 2020 accreditation body should ensure strict quality requirements The program sensitized more than 50 entrepreneurs on NABL In line with Vigilance Awareness Week – 2020 themed ‘Satark are in place which allow only competent and capable accreditation, how to search the NABL website for accredit- Bharat, Samriddh Bharat’ / ‘Vigilant India, Prosperous India’ laboratories to be recognized for their quality and ed testing laboratories and requirement of test report from from 27th October to 2nd November 2020. competency. NABL accredited laboratories, for uploading products on GeM portal.

CEO, NABL delivered the presidential address and explained about NABL, Accreditation and International linkages of NABL. Ministry of Jal Shakti National Level meeting on 3rd Nov 2020

NABL participated in the National Level Ministers’ meeting of Ministry of Jal Shakti.

All NABL officials took the Integrity Pledge maintaining social CEO, NABL explained about NABL Accreditation and the pro- Dr. Lallu Joseph, SG, CAHO reiterated that NABL and CAHO distancing and COVID-19 prevention guidelines. visions which can be utilized by Government water testing should come together with more awareness programs to laboratories to come forward for accreditation of their labora- sensitize laboratories on NABL requirements. tories to improve the confidence on their results.

26 Quality India October to December 2020 27 Ms. Mallika Gope, Director, NABL explained how to search NABL has also accredited more than 950 private medical for accredited laboratories on NABL website, and ways to NABL & Healthy You testing laboratories in record time to ensure access of the ensure that the product and test method which they are look- Foundation webinar on 12th common man for COVID testing. ing for are in the scope of accreditation of laboratories. Nov 2020 Ms. A Kokila, Branch Head, MSME, Bangalore informed the participants on the procedure to be followed for the Reim- bursement scheme.

More than 250 people benefitted from the awareness program. The Program started with welcome address by Dr. Babu T Jose, Patron, IGS Kochi Chapter. CEO, NABL gave the opening remarks wherein he highlighted the necessity of NABL Accreditation in technical testing. He explained how such technological improvements are bringing choice of quality to consumers and the importance Prof. Sivakumar Babu, President, IGS, Prof. N. K. Samadhiya, NABL in association with Healthy You Foundation organized a of NABL accreditation to ensure compliance to international President-Elect and Shri. M. D Nair, Chairman, IGS Kochi Webinar ‘NABL Accreditation: Assuring Quality to the Con- standards of quality. Chapter gave introductory remarks. sumers: North East as focus states.’ On the occasion of the World Quality Day, CEO, NABL Mr. C Venugopal, Joint Director, NABL delivered lecture on Mr. Subramani, NSSHO, MSME, Bangalore presented the Vote The program was conducted on World Quality Day 2020, launched the ‘‘The Aware Consumer Magazine’’ for the month NABL Accreditation Process specially focused on Geotechni- of Thanks and expressed gratitude for the presentations this year theme being ‘How to add value to customers’. Prof. of November 2020. cal Laboratories and Policies associated with the current ISO/ made by NABL and bringing awareness to entrepreneurs. Bejon Mishra welcomed all the participants and informed IEC 17025: 2017 standard. Prof (Dr.) Darlando Khathing, Vice Chancellor, North East how prominent the 8 North East states are with a separate Christian University, Dimapur, Nagaland spoke about how ministry looking after their development. Quality impacts the lives of common man and why quality is Prof. Bejon Mishra called for all laboratories in the northeast critical in the North East States. to come forward for accreditation as many new schemes of NABL such as Entry-level testing labs are available for laboratory benefit.

NABL-IGS Awareness The perspective of an end user on Geotechnical investiga- program on Accreditation of tions was shared by Er. Biju, Chief Engineer, Govt of Kerala.

Geotechnical Laboratories The need of NABL Accreditation was highlighted by Dr. K. He informed how inferior quality food products in the market Balan, Chairman, IGS-Thiruvananthapuram Chapter and are affecting the health and safety of consumers and such conducted for Kerala importance of Geotechnical testing was discussed by Dr. occurrences are becoming more and more common. Food Jimmy Thomas and Dr. Jayamohan. The experience with CEO, NABL explained how NABL impacts the lives of common adulteration has become a major challenge and with reduced Region (IGS Kochi ad IGS NABL Accreditation was highlighted by Er. A.V. S. Chakravar- man from the start to end of daily life. He also explained how value of nutrients in food and adulteration with heavy metal thy, GM, Geofoundations. The highlight of the program was NABL accredited testing laboratories ensure compliance of impurities like arsenic and lead are acting as catalyst in dete- Thiruvananthapuram to sensitize the participants about the significance of NABL products and services to the health, safety, environmental riorating the health of the populace. accreditation. All the attendees admired the efforts put in by Chapters) on 7th Nov 2020 aspects which effect the common man. NABL & IGS in augmenting the quality of the geotechnical Other examples such as quality of building materials i.e. laboratories across the country. They also felt the need for sand, steel used in infrastructure like bridges were quoted The NABL-IGS awareness webinar was jointly organized He further emphasized the importance of NABL Accredited such awareness programs on a regular basis. which emphasize the criticality of accurate testing to ensure by NABL, IGS Kochi & Thiruvananthapuram Chapters on Calibration Laboratories which maintain the metrological the safety and dependence on quality products. 7/11/2020. traceability requirements thereby ensuring that the consum- ers get the correct quantity of food grains, exact weight of He made a call for increased participation of NABL in bring- gold purchase and correct quantity of fuel in their vehicles.

28 Quality India October to December 2020 29 ing awareness to the various laboratories in the North East He explained how during the time of Lockdown and COVID He explained that digitalization and technology have brought He set them thinking with small scientific questions and ex- states and to ensure the quality of their results through NABL restrictions, NABL came forward with digital innovations to choice to customers and the way customers are approaching plained in clear examples as to how accreditation and quality accreditation. grant accreditation to laboratories developing the capacity quality services. He explained the new digitization technolo- infrastructure is helping in nation building. to test the new virus. The calibre of any person /organization gies of Metropolis which provides control to customer on the Shri Prafull D Sheth, Board Member, Patient Safety and gets identified during crisis situation and he praised NABL for service being provided along with real time updates. Access Initiative of India Foundation presented Vote of coming out with flying colours during such a crisis. Thanks. He opined that when laboratories are having The program concluded with an interaction session wherein accreditation, it ensures quality and accuracy in test results. He opined ‘Sirf Naam Nahee.. Kaam bhee badaa hai’ (Not only various queries from the participants were taken up. The laboratories also comply to international standards Name, Work is also Great) is what summarizes NABL. which specify the robust quality management systems and have documented quality procedures. He also emphasised how Pathkind Diagnostics has invested in developing the capability to test the SARS-COV-2 virus and how they approached NABL quite early to grant them accreditation.

Dr. Keisham Radhapyari, Scientist-B (Chemist), Regional Chemical Laboratory, Central Ground Water Board, North All the young participants got the opportunity to interact and Eastern Region, Guwahati shared her experience on their expressed their doubts which were further clearly explained water testing laboratory accreditation by NABL. with simple examples. The different aspects in accreditation such as Testing, Calibration, Proficiency Testing and Refer- ence materials were put forth in simple relatable terms to December boost the understanding of the participants.

CEO, NABL encouraged the participants to question whenever He further informed that whenever he checks whether a lab 2020 they have any doubt and emphasized that their learning will is accredited, very few turn out to be accredited. He suggest- be exponential as they try to explore and question on various ed NABL to further publicize the entry level schemes so that areas of science and technology. a greater number of laboratories can get accredited which will improves the access to quality services for all the citizens Program on NABL Dr. Omkar Rai, Director General, Software Technology Parks She shared her experience of how they applied through in the country. of India (STPI) explained how the IISF Vigyan Yatra Program online portal of NABL and received NABL accreditation in a accreditation in Vigyan Yatra had been influential in spreading different ideas and thanked Ms. Iti Saxena, Deputy Director, NABL presented on NABL very quick and succinct manner. NABL for organizing a program to increase awareness about Accreditation Schemes and Benefits. of IISF 2020 on 21st Dec NABL accreditation. He emphasised that this is jointly organ- Mr. M. K. Naik, Assistant Director (Legal Metrology), Region- ized by the Government of India in association with Vigyan al Reference Standards Laboratory, Guwahati explained how 2020 Bharati and this is the 6th edition which is planned digitally the process for NABL accreditation is clearly defined and the due to the covid situation. assessment process was comfortable as the assessment team NABL Accreditation: from NABL were cordial and experts in the calibration field.

Experience Sharing Dr. Puneet K Nigam, Chief Quality Officer, Metropolis Healthcare Ltd, explained how customers are the most critical component of the system and how today even though there is abundance of service providers, consumers are facing difficulty in choosing the correct service

NABL conducted a webinar on the role of NABL accreditation in Vigyan Yatra Program on 21st Dec 2020 in association with Haryana unit of Vigyan Bharti. This program was part of the He explained how in IISF 2020, 41 separate tracks / themes India International Science Festival 2020 which is conducted are being conducted which is an improvement from the 28 every year to reach out to students, teachers and research tracks / themes in 2019. Also, why the date of the festival He emphasized that NABL accreditation is the main criteria scholars in various parts of the country. was chosen in the particular dates, was briefed. Mr. Sanjeev Vashishta, MD & CEO, Pathkind Diagnostics Pvt. in choosing a quality service provider and that accredited Mr. N Venkateswaran, CEO, NABL presented the special Ms. Mallika Gope, Director, NABL explained how the practice Ltd., shared his experience of obtaining accreditation from laboratories should ensure they publicize the importance of address and interacted with all the school students who par- of standardization and measurement existed since the time NABL. accreditation and the quality of service it brings. ticipated in the program. of Indus Valley civilization.

30 Quality India October to December 2020 31 MARK OF EXCELLENCE

National Accreditation Board for Hospitals and Healthcare The journey of NABL since inception and its role in the Providers (NABH) is a constituent board of Quality quality infrastructure of the country was explained to the Council of India (QCI), set up to establish and operate participants. accreditation programme for healthcare organizations. NABH has been established with the objective of enhancing health system & promoting continuous quality improvement and patient safety. The board while being supported by all stakeholders, including industry, consumers, government, has full functional autonomy in its operation.

NABH provides accreditation to hospitals in a non-discriminatory manner regardless of their ownership, size and degree of independence. Ms. Anita Rani, Joint Director, NABL explained about NABL activities pertaining to scientific fields and public health. International Society for Quality in Healthcare (ISQua) has accredited NABH. The approval of ISQua authenticates that NABH standards are in She presented on using NABL website for information and consonance with the global benchmarks set by ISQua. downloading relevant documents and explained how to find Simple examples were shared to help the participants under- the authenticity of certificates issued by accredited laborato- stand about the requirement for testing and how accredita- ries. Vision Mission tion ensures trust and quality in testing. To be apex national To operate accreditation and allied programs in Mr. Sreeprasad M Kuttan, Organizing Secretary, Vijnana healthcare accreditation collaboration with stakeholders focusing on Bharati explained about VIBHA and its role in propagating and quality improvement patient safety and quality of healthcare based science among the young minds with a special emphasis on body, functioning at par upon national/ international standards, IISF 2020. with global benchmarks through process of self and external evaluation He explained the initiatives undertaken to educate people about the Indian spirit in science and technology which existed since the vedic period; and how VIBHA took upon the NABH Activities mission to inculcate scientific temper in younger generations.

Further, he explained how IISF being planned every year NABH Accreditation Programs NABH Certification NABH International Training & since 2015, was planned to break an existing record and Further, contributions of NABL in the fight against the COVID- Programs Education NABH offers accreditation to NABH has started its operations could make it to the Guinness World Records. 19 Pandemic and how testing by laboratories ensures safe NABH offers certification to NABH conducts food and drinking water were presented. Hospitals, Blood Banks, Eye Care, overseas under NABH He explained how students from backward villages used to SHCOs/ Nursing Homes, OST Medical Laboratories, Nursing International (NABH I). It offers Education/Interactive attend the program physically and thanked NABL in organiz- The participants cleared their doubts in the Q&A session and Centers, CHCs/PHCs, AYUSH Excellence, Emergency all accreditation programs as Workshops, ing the program virtually and helping in generating aware- were highly motivated to inculcate the culture of quality in Hospitals, Wellness Centers, Departments, Medical Value being offered in India. The Awareness ness about NABL and Laboratory Accreditation. their daily lives. Medical Imaging Services, Dental Travel Facilitator (MVTF), program is unique as in addition Programmes and Centers, Allopathic Clinics, Ethics Pre-Accreditation Entry Level to the accreditation standards it Programmes on Committees and Panchkarma for Hospitals, Pre-Accreditation requires compliance with local Implementation (POI) Clinics Entry Level for SHCOs regulatory requirements

For further details please contact: National Accreditation Board of Hospital and Healthcare Providers Quality Council of India 5TH Floor, ITPI Building, 4A, Ring Road, IP Estate, New Delhi-110002, India Ph.: 011-42600600; Fax: 23323415; Email: [email protected]; Website: www.nabh.co 32 Quality India October to December 2020 33 L

During the period NAB of October 2020 to December

2020 following H nabh.co BOARD

work has been NAB UPDATES accomplished:

October to Accreditation/Certification/ December Recommendations for 2020 Empanelment Granted BET NA

S.No. Program Accreditation/Certification Granted

1. Accreditation Program 18

2. Certification Program 132

3. Empanelment Program 45

Total 195 BCB

Accreditation, Certification & Empanelment Status NA from October 2020 to December 2020

250 195 200 150 132 100 45 50 18 0 Accreditation Certification from Empanelment Total Program Program Program NBQP

National Accreditation Board for Hospitals and Healthcare Providers ARTICLES 34 Quality India October to December 2020 35 NABH was knowledge partner with @ Virtual S.No. Program Assessment Conducted ASSOCHAM4India for virtual AYUSH Assessment 1. Assessment for Accreditation/ 838 Mela on 30th October 2020 to showcase Conducted Certification / Empanelment Program 2. Desktop Surveillance Assessments for 161 opportunities in AYUSH industry in post NABH team has initiated remote and Accreditation Programs COVID times hybrid assessments of HCOs using virtual platforms. To start with, virtual Total 999 assessments of HCOs were conducted on pilot basis and the outcome was Accreditation, Certification & Empanelment Status found to be favourable. It is expected from October 2020 to December 2020 that this will reduce the pendency 1200 in accreditation or certification cycle 999 1000 tremendously. 838 800 600 Total number of assessment 999 400 161 conducted for Accreditation, 200 Certification and Empanelment during 0 October 2020 to December 2020. Assessment for Desktop Surveillance Total Accreditation/ Certifica- Assessments for tion / Empanelment Accreditation Program Programs

Quality Connect-Learning with NABH

NABH announced the enriched continuation of “NABH Quality Connect-Learning with NABH” initiative under which free monthly training classes, webinars and seminars will be conducted. The training topics will cover all aspects of patient safety, including: Key Performance Indicators, Hospital Infection Control, Management of Medication, Document Control etc.

NABH Training Programs on Implementation (POI) & Educational Workshops on Virtual Platform

• Programs on implementation are conducted on NABH Accreditation Standards of Hospitals, AYUSH, Blood Bank and Nursing Excellence, Pre-Entry-Level Hospital & SHCO Certification Standards, Clinical Audit Workshop and Continual Quality: Tools and Techniques Workshop. • The objective of POI is to provide guidance to healthcare provider on implementation of NABH standards. These programs are instrumental in developing internal capability within the hospitals to work towards implementation of quality and patient safety standards, achieving accreditation and maintaining the same. • During the period from October 2020 to December 2020, 22 educational workshops were conducted on virtual mode wherein more than 1000 healthcare professionals participated.

36 Quality India October to December 2020 37 Webinar on National Accreditation Board for Hospitals and Healthcare Providers (NABH) Accreditation & Entry-Level Certification Programs for AYUSH Hospitals & Centres - Taking Quality to Grassroot Level

QUALITY COUNCIL OF INDIA National Accreditation Board Creating an Ecosystem for Quality for Hospitals and Healthcare Providers

Webinar on NABH Accreditation & Entry-Level Certification Programs for AYUSH Hospitals & Centres Taking Quality To Grass Root Level

16th December 2020 (Wednesday)

2:00 pm to 4:30 pm

NABH promotes this low cost but highly effective campaign and encourage people’s participation to adopt To sensitise AYUSH Hospitals & Centres about Programs of NABH COVID-19 appropriate Objectives behaviour Accreditation | Entry-Level Certification

To Impart knowledge about implementation of NABH AYUSH Standards Swachhta Pakhwada from November 1-15, 2020, recognizing the importance of Swachhta Mission of Government of India Overview of application & assessment process

Speakers

Dr. Atul M. Kochhar Dr. Prasanna N. Rao Dr. Raghuram Ayyagari Dr. J. Jeyavenkatesh Dr. Anoop M. Nigwekar

https://www.nabh.co/EventDetails.aspx?id=243 38 Quality India October to December 2020 39 L

Formal Education NAB Excellence Division (FEED Division)

BOARD FEED-NABET conducted H

various digital NAB UPDATES awareness workshops for administrators, schools and October to teachers. The workshops December were designed keeping in nabet.qci.org.in mind the need of the school 2020 BET stakeholders as well as the NA domain of FEED. Some of the screenshots are given below:

Digital Awareness Workshops on Preparing Schools for Pandemic (PSP) BCB NA NBQP

FEED-NABET conducted Digital Awareness workshops on Preparing Schools for Pandemic (PSP) to address reopening National Accreditation Board for protocol after COVID-19 lockdown and Education and Training further provide safety guidelines. ARTICLES 40 Quality India October to December 2020 41 The program was designed for: School Stakeholders Following were the takeaways of the programme: Digital workshops on Enhancing Following were the takeaways of the programme: • Understanding the requirements of accreditation Blended & Online Teaching standard • Creating broad context-based safety guidelines to • Implementation of the requirements of accreditation Capability through Hands-on reopen schools standard • Understanding protection, prevention, mitigation and Training • Understanding best practices: Benchmarking and recovery strategies innovation FEED-NABET conducted Digital • Instituting education continuity plans and business • Facilitation to prepare a Road map for accreditation workshops on Enhancing Blended & continuity plan for schools Online Teaching Capability through • Pandemic preparedness for school: Transport, School Speakers: Entrance, School Corridor, Classroom Seating, Teaching Hands-on Training. 6 Workshops have and Learning, Kitchen/ Canteen Hygiene, Toilet & • Ms. Madhu Ahluwalia (Sr. Advisor NABET) been conducted till date. Speakers: Bathroom Hygiene • Dr. Sheela Ragavan • Ms. Madhu Ahluwalia (Sr. Advisor NABET) • Surveillance activities by medical personnel, teachers & • Dr. Patanjali Mishra principals. Awareness about various • Dr. Gaurav Singh Speakers: components of Accreditation • Dr. Bhaskar • Ms. Madhu Ahluwalia (Sr. Advisor NABET) Standard for Quality School • Dr. Mamata Aswal • Dr. Sheela Ragavan Governance by NABET • Dr. Gaurang Tiwari • Ms. Aqsa Zaidi • Ms. Adiba Faiz • Ms. Meenakshi Arora Digital Awareness Workshops on Accreditation Standard for Assessment and Evaluation of ST The program was designed for: School Stakeholders Quality School Governance & SC Hostels in Odisha Speakers: • FEED has also initiated a project for comprehensive assessment and evaluation of ST & SC Hostels in 10 • Ms. Madhu Ahluwalia (Sr. Advisor NABET) more districts as part of Mission Suvidya and help • Dr. Patanjali Mishra improve the standard & quality of these hostels to lead them to achieve ISO 9001:2015 Certification (Phase • Dr. Gaurav Singh II). 2-day Training on the Virtual Assessment Portal for • Dr. Jai Singh 2000+ officials of 10 districts of SSD Department to FEED-NABET conducted workshops on • Dr. Mamata prepare hostels for the evaluation has been imparted components of Accreditation Standard and desktop assessment of all the hostels have been • Dr. Gaurang Tiwari for Quality School Governance by NABET. completed. • Ms. Adiba Faiz Various accredited and non-accredited • Feed has also initiated process of accreditation of 72 • Ms. Meenakshi Arora DAV Mukyamatri Public Schools in Chhattisgarh. Since schools participated in the workshops. 1st December 2020, 8 trainings have been conducted for DAV Schools on different topics. Digital workshop on Preparing FEED-NABET conducted Digital Awareness The program was designed for: School Stakeholders • Feed collaborated with Navodaya Vidyalaya Samiti and conducted 8 workshops on preparing schools for workshops on Accreditation Standard School for Competency-based Speakers: Competency-based Education, training 480 teachers for Quality School Governance to spread Education across different regions. awareness about the Standard. • Ms. Madhu Ahluwalia (Sr. Advisor NABET) • Dr. Sheela Ragavan FEED-NABET conducted Digital workshops on Preparing School for The program was designed for: Management Committee Members, Education System Coordinators, Teachers / Competency-based Education. 1 Workshop School Administrators (Core team members), Principals, has been conducted till date. Educationists / Curriculum Developers and Education Consultants who wish to implement Accreditation Standard The program was designed for: School Stakeholders for Quality School Governance in the schools.

42 Quality India October to December 2020 43 QCI- NABET organized 1st Virtual Quality Conclave (VQC) 2020 on 17th October 2020 in collaboration with National Board for Quality Promotion (NBQP). Quality Conclave was supported by South Delhi Municipal Corporation (SDMC), New Delhi. The theme of 1st VQC was ‘Accreditation – Increasing credibility of Consultants. The main objective of this VQC was to promote the importance of Accreditation especially in the field of Environmental Impact Assessment, Ground Water and Mining & Mine Plan Consultant Organizations.

Environment Division

Focus of meeting was on the following - Assisting MoEFCC for the 1. The scenario of post Environmental Clearance (EC) Meeting with EIA/EMP compliance monitoring in the country and role an Industry Association (IAs) may play in monitoring post Consultants on quality of EIA EC Conditions. Industry Associations may be involved The VQC was aimed at to fulfil the following goals: report under the Chairmanship in post EC monitoring in association with the regulatory • To increase awareness of Accreditation in the identified agencies (Ministry of Environment, Forest and Climate of Secretary (EF&CC)held on 7th field (EIA, Ground Water, Mining) Change (MoEFCC), Regional offices, State Pollution Control Board (SPCB), Central Pollution Control Board October 2020.(approximately • To increase awareness of the organizations and benefits (CPCB)etc). 385 participants attended the of accreditations • To increase awareness of the project proponent and role 2. Industry Associations may play an important role meeting). of accredited organizations in generating and maintain baseline environmental Expectations of Ministry from EIA consultants (ACO) – setting data in the industrial area. Industry Associations • To increase awareness of specific projects or missions A meeting was held on 7th October 2020 may help member industries to implement their • Make yourself fully aware of the rules and regulations Environmental Management Plan (EMP) through certified under Chairmanship of Secretary, MoEFCC Approximately 200 participants attended the conclave. with Accredited EIA Consultants and • Refrain from doing plagiarism and data manipulations environmental auditors/firm/institution. Non – Accredited Consultants, National • Discuss critical issues in the EIA report and suggest 3. National Productivity Council (NPC) will be instrumental Productivity Council (NPC), NEERI and mitigation measures Organized meeting with the in certifying the competent Environmental Auditors (EA) QCI -NABET with the following objective – • Advise Project Proponent with Full responsibility about various Industrial Associations / Environmental Managers (EM). requirements 4. Presentation was made on the framework for post MoEFCC highlighted that the perfect and technically sound of India on Post Environmental Environmental Clearance Monitoring EIA / EMP report may get Environmental Clearance in less Compliance Monitoring (29th than 105 days. 5. MoEFCC is in the process of developing 3-Tier System December 2020) involving MoEFCC/CPCB/SPCB, Industry Association and partners like National Productivity Council (NPC), Meeting was organized to lay importance Virtual Quality Conclave (VQC): National Environmental Engineering Research Institute Accreditation – Increasing on the involvement of Industry (NEERI), Quality Council of India (QCI,) The Deutsche Associations in the Post Environmental Gesellschaft für Internationale Zusammenarbeit (GIZ) Credibility of Consultants – 17th Clearance Compliance & monitoring as per and others. October 2020 expectations of MoEFCC.

44 Quality India October to December 2020 45 components and machine, Increase in system availability, MSME Division – Avoidance of unplanned downtimes, Plannable and cost- optimised repair. Lean Vertical ACCREDITATION A webinar was organized for the MSME Update on Skill STANDARD FOR Division – Lean Verical across India on Predictive Maintenance (IIOT) on Training and QUALITY SCHOOL 20th November 2020. The webinar was attended by more than 140 participants. Service Division GOVERNANCE Launch of New Scheme : Accreditation Scheme for Learning Service Provider Objectives of the webinar were National Accreditation Board for Education & Training (NABET) is one of the statutory board of Quality Council of India With the objective of improving the quality of training being mandated for accreditation in the eld of Education, Training & Services. Four distinct verticals have been formulated to Condition monitoring solutions for predictive provided by different Learning Service Providers, NABET provide focussed strategic direction to the activities of the Board. One of the verticals of NABET, Formal Education maintenance systems integrated into the frequency Excellence Division (FEED), fosters quality in school education through spreading awareness, conducting assessments and has developed an Accreditation scheme for Accreditation of inverter System is IIOT / Industry 4.0 READY! accreditation. FEED - NABET accredits schools on Accreditation Standard for Quality School Governance (ASQG) in the Learning Service Provider thereby improving the Governance Available for decentralised and control cabinet country with a view to provide framework for the effective management & delivery of holistic education program aimed at of Learning Service Provider involved in the process of solutions overall development of school. The standard has three interwoven domains. delivering courses in a different arena. The scheme caters to courses being delivered either online or blended or face • Sensors - Virtual sensors – the PLC can calculate to face mode. Accreditation Scheme introduced is open for information such as the optimal oil change time. accreditation of courses being delivered through different Interface for digital/analogue sensors medium across the sector. School Education & Performance Measurement • Communication interfaces - Threshold values or general Accreditation is a process of establishing the competence Governance Support Processes & Improvement status information can be communicated externally (via of Learning Service Provider in delivering the requisite normal Industrial Ethernet dialects) elements of Learning Service Provider and its ability to carry out an evaluation of competence acquired by the Learners. • Integrated PLC - Local pre-processing of data with the Some of the perceived benefits of accreditation of Training BENEFITS OF ACCREDITATION integrated PLC. Pre-processing of threshold values Courses is as follows:

• Mark of Distinction between Accredited and Non – OVERALL STUDENTS & PARENTS Key takeaways: Accredited Training Course Provider Standardisation of schools practices in alignment with Improved quality of education National & International Benchmarks Holistic education helping students for personality • Course Delivery Mechanism of Accredited Training Condition Monitoring – Predictive Better collaboration between stakeholders leading to development Course Provider Verified Maintenance (IIOT) improved effectiveness Organized and transparent school system for better A sound basis for school improvement, strategic day to day experience for students and parents • Training Course Provider deploys Competent Faculty for The Industrial Internet of Things (IIOT) focuses on internet planning, restructuring, and staff development. Feedback system to get student and parent's issues usage in industrial processes and procedures. IIOT aims at delivery of Courses A way to manage change through regular assessment, addressed increasing the operational efficiency, reducing costs and planning, implementation, and reassessment • Security and Confidentiality of Data being shared with speeding up processes. Sensors and sensor data playing a Training Course Provider central role provide the basis for Condition Monitoring and Predictive Maintenance. • Employer Prefers Accredited Training Course Provider SCHOOLS MANAGEMENT over Non Accredited Training Course Provider Capability development for delivering quality Benchmarking school against best in education eld Advantages for Our Customers education Establishing centre of excellence and continuous Details of scheme is available on NABET website : https:// Quality improvement in existing school system/ process improvement Detection and avoidance of impermissible operating states nabet.qci.org.in/skill-training-services-division/accreditation- System/ process driven activities Regular feedback on performance through internal at an early stage, Status-oriented maintenance replaces criteria/learning-service-provider International standards applied for local and national and external assessments time-based maintenance, Plannable machinery and plant school needs downtimes based on real drive and process data, Reduction of service and material costs, Longer service life of FEED-NABET has accredited and assessed 5,500+ schools till now in India and abroad.

46 Quality India October 6thto December Floor, ITPI 2020Building 47 www.nabet.qci.org.in/ [email protected] +91 98103 06844 4 - A, Ring Road, I P Estate, New Delhi - 110002 L

NABCB undergoes NAB Successful Peer Re-Evaluation Asia Pacific BOARD Accreditation H UPDATES Cooperation NAB (APAC)

October to NABCB underwent successful Peer Re-evaluation for all its accreditation schemes which include Management December System Scheme (QMS, EMS, EnMS, FSMS, ISMS, MDQMS,

nabcb.qci.org.in OHSMS), Product Certification including GlobalG.A.P., 2020 Personnel Certification and Inspection Bodies by Asia Pacific BET Accreditation Cooperation (APAC). NABCB was also peer NA evaluated for a new scheme related to GHG Validation and Verification bodies as per requirements of ISO 14065. The peer evaluation was conducted by a team of 8 evaluators from APAC with Ms Noriko Tominaga as Lead Evaluator. This evaluation was conducted remotely and was first peer evaluation undertaken by APAC through virtual means.

The objective of the evaluation was to reconfirm conformity against specified criteria for the continuation of NABCB

Signatory Status in the APAC Mutual Recognition Arrangement BCB (MRA) for the accreditation of QMS, EMS, EnMS, FSMS, ISMS,

MDQMS, OHSMS, Product certification including Global G.A.P., NA Certification of Persons and Inspection and for inclusion of GHG programme for validation and verification bodies. Renewal of mutual recognition by APAC will also support in establishing the mutual recognition by ILAC and IAF in applicable programme.

Based on successful APAC re-evaluation and initial GHG evaluation, NABCB is likely to be reconfirmed as APAC signatory for these accreditation programmes. NBQP

National Accreditation Board for Certification Bodies ARTICLES 48 Quality India October to December 2020 49 NABCB NABCB Participation in participation in IAF-ILAC Meeting online training 2020 organized by APAC

NABCB officers participated in various meetings of NABCB officers participated in various online training International Laboratory Accreditation Cooperation (ILAC) and programmes organized by Asia Pacific Accreditation International Accreditation Forum (IAF) conducted virtually Cooperation (APAC) on various conformity assessment held between the period of Oct to Dec 2020. The meeting standards in the month of November -December 2020. was attended by Mr Rajesh Maheshwari, CEO NABCB along with other NABCB officers i.e Mr. Mrutunjay Jena, Director; NABCB Officer Mr. Ajay Sharma, Joint Director and Ms. Chinmayi Salooja, Dr. Aparna Dhawan, Joint Director; Mr. Ajay Kumar Sharma Accreditation Officer attended training on “Accreditation , Joint Director; Mr. Anand Deep Gupta, Deputy Director; Chairs APAC CPC of ISO/IEC 17025:2017 Calibration Laboratories and Ms. Varsha Misra, Deputy Director and Ms. Poonam Gupta Measurement Uncertainty “on 10, 11, 12 and 16-17 ,Assistant Director. November 2020 (3-hour consecutive sessions). In this, key Meeting requirements of ISO/IEC 17025: 2017 were discussed with The meetings included various technical committee meeting, special focus on Measurement Uncertainty. Accreditation issues committee and General Assembly. Par- Dr Aparna Dhawan, Jt Director NABCB, Chaired the APAC ticipation in meetings was important as the meeting involved Communication and Promotion Committee Meeting on 2 Mr. Ajay Sharma, Jt. Director and Ms. Poonam Gupta, discussion related to accreditation requirements related to Dec 2020 which had participation of 40 plus participants Assistant Director attended Energy Management Systems Certification and Inspection bodies for global harmonisation. from different economies. The nomination of NABCB of- (ISO 50003) accreditation training. This was an introductory/ The challenges faced by Accreditation Bodies in the new ficer as Chair of APAC CPC is a moment of pride for NABCB. intermediate training course on the use of ISO/IEC 17021-1 normal of COVID-19 era was the main topic of discussion. The During the meeting various working groups were formed for and ISO 50003:2014, Energy Management Systems. experience and challenges of remote assessment were also different activities and in few working groups would also be Mr Rajesh Maheshwari, CEO NABCB, Dr Aparna Dhawan, discussed in detail in the meeting. convened by NABL. Jt Director NABCB and Ms Varsha Mishra, Deputy Director, NABCB attended the online training on requirements of ISO/ IEC 17065.

Mr Rajesh Maheshwari, CEO NABCB and Mr. Anand Deep Gupta attended the virtual training on requirements of ISO/ IEC 17024 organized.

50 Quality India October to December 2020 51 NABCB Interaction with Assessors

NABCB organized Assessors Conclave for Assessors of Inspection Bodies Scheme which was held virtually on 17 December 2020. This Conclave was an extension of previously organised NABCB IB Assessors Conclave wherein few unresolved issues were to be discussed. The session was focussed to issues related to Assessment in Inspection Bodies (IB) and was attended by 26 assessors. The discussions focussed on scope statement, competence requirements of IBs.

Assessors Conclave Webinar on NABCB 17th December 2020 accreditation for inspection Bodies and its benefits to Industry & Government Body

NABCB, with an objective to increase the awareness about the benefits of using NABCB accredited inspection body among the Government organisations, Regulators, Industry, Inspection Bodies, organized three monthly webinars from Oct to December 2020.The participation in the webinar was free of cost. NABCB received a very positive response for these webinars and the footfall was around 250+ participants.

The webinar covered a host of topics ranging from details of NABCB accreditation and its benefits, NABCB accreditation process and key requirements of ISO/IEC 17020:2012 standard. The speakers for the webinars were Dr Aparna Dhawan and Mr Ajay Sharma, Joint Director NABCB.

NABCB Conducts Online Assessor Training Programme

NABCB conducted a 3-day Assessors’ online Training Programme on ISO/IEC 17020:2012 on 28,30 Nov & 1 Dec 202020 in order to increase its assessor resources. The training was attended by 24 potential assessors. The faculty of the training programme were Ms. Rajalakshmi Subrahmanyam and Dr. S Ravi Shankar, Lead Assessor(s) of NABCB. NABCB used the online platform to train assessors and the programme was successful as there was lot of interactions.

52 Quality India October to December 2020 53 L

AS 9100 Rev D - NAB Aerospace and Defence QMS Introduction

Oct 10th, 2020 H BOARD Objective

This will help the MSME sector understand the Aviation, NAB UPDATES Space and Defence Industry specific Quality System Requirements made by the industry, and also support the Make in India Defence / Aatmanirbhar Bharat Program and they collaborate and compete with international players. October to About the Topic nbqp.qci.org.in December Quality, reliability and safety are critical values for the 2020 aviation, space and defence industry. AS 9100 helps the BET organisation enhance customer satisfaction, meet regulatory, safety and reliability requirements, and ensure consistency NA of quality throughout the supply chain. This program is meant to create an awareness on the requirements of ASD industry specific Quality Management Systems requirements.

Key Takeaways

• Understand the Aerospace Quality

• Introduction about AS 9100 series of standards BCB

• Explain how the additional requirements can be NA interpreted and implemented

Accreditation - Increasing Credibility of the Consultants

1st Virtual Quality Conclave NBQP

Oct 17th, 2020

Partners: National Accreditation Board for Education & Training (NABET)

Supported By: South Delhi Municipal Corporation (SDMC), National Board for Horticulture Department Quality Promotion Description: Quality Council of India (QCI) organised the 1st Virtual Quality Conclave (VQC) on Accreditation - Increasing ARTICLES 54 Quality India October to December 2020 55 Credibility of the Consultants on 17th Key Takeaways Objective global learnings, the Threat Scenarios, plan to implement proven strategies Objective October 2020. The primary objective the phases, the response strategies, and best practices in the area of of the conclave was to bring awareness • Understand the IRIS Certification Statistical Process Control has been the business continuity plans and how Quality 4.0. This workshop is focussing To help the participants learn how to and share insights on the importance Process used by quality and production organizations could proactively ensure on Q4.0 Principles, Q4.0 Tools and Best create a quality mindset can help them of Accreditation under the EIA Scheme, professionals worldwide for effective organizational resilience Practices. sustain improvements and optimise • Introduction about ISO/TS 22163 Ground Water and Exploration & process control and monitoring. organisational performance Requirements Mining Schemes and its accreditation This course aims at learning basic process, industrial safety & risk • Explain how the additional concepts in Variation, SPC and process Objective & Key About the Topic management and importance of Socio- requirements can be interpreted capability with hands on exercises in About the Topic Takeaways Covid-19 and Industry 4.0 has given Economic aspect in developmental and implemented control charting and process capability us a unique opportunity to look into project. calculation. • Risk Assessment with a specific the future of Quality of our product, Every organisation makes significant reference to the times of Corona process and services. These future improvements over a period of Low-Cost Key Takeaway • Investigating COVID-19 transmis- needs can be met with relevant Quali- time. However, these improvements sion ty 4.0 Strategies and tools (within the need to be sustained to benefit ISO/TS Automation: • Understanding Types of Data context of Industry 4.0). These Tools from them. However, this is where • Supporting Workplace procedure are playing a very unprecedented and the organisations face a challenge 22163 - IRIS Key to Post • Analyzing variation development and Reviews vital role in reshaping the future of to sustain the improvements, and quality and excellence. These tools therefore, they are not able to • Understanding Measures of Certification - • Health and Well-being Guidance are also helpful in digitisation and reap the benefits of the efforts and Pandemic Central Tendency, Measures of (including Ergonomic assessments able to meet challenges emerged with resources invested. The webinar aims Variation: Central Limit Theorem Railway QMS production and mental health factors) disruptive and exponential technol- to highlight how creating a Quality ogies. mindset can help the organisations • Plotting Control Charts, • Communication and Information Introduction sustain the improvements for a better Oct 23rd, 2020 Process Capability and Process • Leadership and Behavioural performance. Oct 22nd, 2020 Performance,Calculation using Control Charts factors Key Takeaways About the Topic • Understand the concept Quality 4.0 • Control Charts for Attributes and • Leading vs. Lagging Health Indi- Key Takeaways Objective Interpretation rules, examples and cators • What is LCA and its types, • Learn & Understand the Q4.0 Tools • Understanding the process of its evolution.LCA practices, guidelines This will help the MSME sector to No. of Participants: 94 like improvement technologies used in LCA. support the MakeinIndia Program • AI, Big Data, Analytics, Virtual • Identifying the reasons of failure and they compete with international • Application and methodology Reality, Mixed Reality, Emerging to sustain improvement players on Rail and Metro projects. - How these techniques can be Technologies like Sensors, Actua- implemented by organizations in Business tors, Cobots, 3DP etc. • Learn how to create a quality different manufacturing, support Quality 4.0: mindset to sustain improvement About the Topic and service processes. Continuity: Future of • Q4.0 Resources and perform better • How LCA can bring improvement in IRIS stands for International Railway the areas of Productivity, Quality, Organizational • Sharing Best Practices and Case No. of Participants: 101 Industry Standard. It is a globally Quality and Cost, Delivery, Safety, Morale etc. Studies recognized standard unique to the Resilience railway sector for the evaluation of No. of Participants: 123 Performance management systems. IRIS Certification through Excellence ( system is based on technical Lean requirements (ISO/TS 22163) and Pandemic Creating Quality in the Manufacturing conformity assessment (including Training Response Quality Mindset assessment methodology and a age of Industry Practices for common certification process). The aim Program on Preparedness to Sustain of IRIS is to create a culture of quality 4.0) that brings benefits to all stakeholders Cost Reduction Statistical Oct 28th, 2020 Improvements in the rail supply chain. The ISO/TS Oct 30th, 2020 and Efficiency 22163:2017 contains the requirements Process Control of the ISO 9001:2015 Standard Nov 02nd, 2020 Improvement and the supplemental rail-specific Oct 28th-29th, 2020 About the Topic requirements. Objective The purpose of this webinar is to un- Nov 04th, 2020 To bring awareness amongst derstand the genesis of the pandemics, participants, brain-storm, identify and

56 Quality India October to December 2020 57 Objective from ingredients right through to • ISO 19011:2018- concepts, termi- Partner: Foundation for MSME Clusters tion management, counterfeit part production, storage and distribution to nologies and the guidelines (FMC) and product safety Automations- sale and service of the final consumer. Objective of the program is to share • What are the types of risks and • Gain insight into the AS 9100 The preventive approach of HACCP and Supported by: GIZ, South Delhi Future of best Lean Manufacturing practices opportunities associated with audit requirements to augment/ GHP not only improves food safety Municipal Corporation (SDMC), for cost reduction and efficiency auditing sustain your existing program Pharma improvement. A deep dive into management but also complements Horticulture Department components of Cost whether fixed other quality management systems. • Preparing for risk-based auditing • Gain knowledge to help manage a Description: QCI, jointly with successful AS 9100 implementa- Industry or variable will help participants • Conducting audit adopting a risk- Foundation for MSME Clusters (FMC), tion projects brainstorm, understand, identify, assess based approach organized the Virtual Quality Conclave Dec 19th, 2020 and implement some of these practices Objective & Key • Provide professional credentials to • Evaluating the effectiveness of the (VQC) on ATMANIRBHAR BHARAT: in their own work area. your internal auditors Takeaways audit program LEVERAGING MSME on 27th November 2020. The primary objective of the • Saves your business money in the Objective conclave was to discuss about how Key Takeaways long run About the Topic Micro, Small and Medium Enterprise Automation is transforming Pharma, • Understanding of LEAN Practices • Avoids you poisoning your cus- As the need for managing risks within (MSME) sector in India can play a Commitment with regard to R&D, Manufacturing tomers crucial role in achieving the vision of and real-time monitoring by “Process • Best Tools and Techniques in business is increasing, it is placing self-reliant India by understanding the to Quality- Analytical Technology (PAT) & effective LEAN implementation 5S, • Food safety standards increase pressure on management to identify the areas that pose greater risks and current operations of the ecosystem, Quality by Design” implementation. TPM, SMED, QCO, Kaizen • Ensures you are compliant with Sustaining take necessary actions. In recent years, and pool in the necessary resources The industry is moving towards the law • Understanding of Wastes,3M,3G the need for risk-based auditing has available. Making in India and a Culture of minimum Quality issues. The Pharma & 3K • Food quality standards increase therefore become apparent. Modern supporting those who ‘Make in India’ Industry has realised that Cost of can build and boost the economy compliance is much less than Cost • Identification and implementation • Organizes your staff promoting quality management system coupled Improvement enabling Aatmanirbhar Bharat. of Non-compliance. It is essential of some best practices at work teamwork and efficiency with effective risk-based auditing place practices go a long way in mitigating to consistently comply with various • Organizes your process to produce 3rd Virtual Quality Conclave potential risks and help business regulatory agencies GMP standards. No. of Participants Attended: 110 safe Hygienic food Hence, Automation is the key to achieve its objectives. Dec 17th, 2020 No. of Participants Attended: 114 improve consistency in Manufacturing The ISO 19011: 2018 guidelines AS 9100 Rev D - & Quality Assurance. for auditing management systems Aerospace and Partner: D.L. SHAH include a new audit principle – “the Food Hygiene Supported by: South Delhi Munici- risk-based auditing approach: an Key Takeaways Defence QMS pal Corporation (SDMC), Horticulture How to conduct audit approach that considers risks & Food Safety – Department • Understanding of benefits of and opportunities”. Managing risks Risk-based Internal Auditor increasing automation to have through risk-based auditing plays a Description: Quality Council of India Introduction to streamlined work flows and end to central role in maintaining the integrity (QCI) organised the 3rd Virtual Quality Auditing program end transparency on compliances ISO 22000 of the auditing process by focusing Conclave (VQC) on “Commitment (based on ISO on matters that are significant for the Dec 10th & 11th, 2020 to Quality-Sustaining a Culture of • Knowledge sharing automated Nov 12th, 2020 audit client and for achieving the audit Improvement” on17th December 2020 process control can offer greater 19011:2018 program objectives. flexibility and reassurance to con- The event acknowledged the tinuous manufacturing Objective outstanding projects of the 13th cycle Objective standard) • Updates from current practices in of the QCI-D.L. Shah Quality Award • Fully understand and successfully Manufacturing & Labs and awardees of the 2ndCycle of the • To create awareness on food Nov 26th & 27th, 2020 interpret the AS 9100 require- Atmanirbhar QCI Quality Champion Award. The • Advantages of Emerging Technol- hygiene ments 3rd VQC also showcased some of the ogies in manufacturing & Quality • To create awareness about HACCP Bharat: • Understand how to audit using the award-winning technical case studies Control Labs in food safety Objective process approach and Risk Based Leveraging presentations of various industry, • Minimizing errors in Quality Con- • To create awareness about GHP in Thinking sectors that demonstrated their • What is risk-based auditing trol Labs due to Automations food safety • Audit to the AS 9100 Quality Man- incessant efforts and commitment to MSME • Role of Artificial Intelligence in the • What is the difference between agement Systems Quality that have transformed people, Pharma Industry risk based auditing and traditional processes and organizational culture, 2nd Virtual Quality • Identify and explain the require- About the Topic compliance-based auditing to make a significant difference. • Regulatory Guidelines on Emerg- Conclave ments of AS9100 Rev D including ing Technologies HACCP & GHP provide businesses with • When and why of risk-based process approach, project plan- a cost effective system for control auditing Nov 27th, 2020 ning, risk management, configura- No. of Participants: 68 of food safety and food hygiene,

58 Quality India October to December 2020 59 Quality Council of India Invites Applications

processes of managing Production, Data Analysis, Quality, Maintenance, Safety, Materials, Statistical Visualisation Inventories etc. Process Control In order to meet the changing (SPC) & Automation requirements, businesses need to have to depict more efficiency in business. Dec 22nd & 23rd, 2020 with Advanced A simple and low-cost spreadsheet automation solution could help Excel, Bar & QR manufacturers, suppliers, service Objective th codes providers or retailers to increase 13 Cycle of QCI-D.L. Shah Quality Award QUALITY COUNCIL productivity and achieve desired OF INDIA Statistical Process Control has been Creating an Ecosystem for Quality results from the workforce and the (Project Based) Dec 19th, 2020 used by quality and production business. One of the most coveted awards at the national level. Eligibility Criteria for the Award professionals worldwide for effective Started in 2007, it recognizes outstanding projects of Any kind of establishment within India like: Any Govt. process control and monitoring. establishments within India which have ensured continuous Technology advancement has made Enterprise | Manufacturing Industries | Service | This course aims at learning basic improvements on three aspects, namely, Operations & Objective spreadsheet automation possible and Infrastructure | Financial Service | Hospitality | IT/ITes | process/ Products & services/ Customers’ & stakeholders‘ affordable without much investment concepts in Variation, SPC and process Pharmaceuticals | Healthcare | Education | MSME | PSU satisfaction Program objectives is to share the and adjustment in the workforce. capability with hands on exercises in | NGO and other sectors importance of these spreadsheet control charting and process capability applications like advanced excel, calculation. Why QCI –D.L. Shah Quality Award There are 3 levels of the Award: google sheets etc. in managing Key Takeaways Provides a special recognition to the organization & its PLATINUM GOLD SILVER complete operations including project besides motivating and stimulating improvements production, inventories, materials, • Basic MS-Excel: cut, copy, paste, Key Takeaways and building customers’/ stakeholders’ confidence. resources etc. sort, filter, format, wrap, merge, find, replace, what if analysis, • Understanding Types of Data lookup, pivot table, IF, AND, OR etc • Analyzing variation About the Topic • Advanced MS-Excel: Data Analysis, • Understanding Measures of nd Visualisation and Automation 2 Cycle of QCI-Quality Champion Award QUALITY COUNCIL Every organisation and individual Central Tendency, Measures of OF INDIA Creating an Ecosystem for Quality have a crucial requirement of • Introduction of Bar Codes and QR Variation: Central Limit Theorem (Individual Based) working on spreadsheets like MS- Codes • Plotting Control Charts, Process This Award aims to honor outstanding individuals who have Eligibility Criteria for the Award demonstrated significant contribution in the field of quality Excel, Google sheets etc. They spend • How to create Bar Codes and QR Capability and Process Perfor- Individuals from any sector, who have demonstrated an (for example: outstanding promotional activities, innovation a substantial amount of their time mance, Calculation using Control outstanding commitment to the Quality principles through Codes in approach, promotion, effective application of quality tools its application, management, promotion etc. to elevate working on these apps and helping Charts etc.) in any sector organisations in decision making. • How to scan, read and record Bar/ Quality in any sectors, are eligible • Control Charts for Attributes and The recent advancements in the QR Codes related data Interpretation rules, examples and Why QCI Champion Award area of QR Codes and Barcodes are • Best Case Studies & Resources There are 3 levels of the Award: guidelines enabling organisations to use these Recognition to an individual for making a difference apart from motivating to continue to improve and develop a spreadsheets and automate their PLATINUM GOLD SILVER Culture of Quality.

For further details please visit our website: https://qcin.org/nbqp/dsa/home/Home.aspx For any queries, please contact:

Ashutosh Kumar Priyanka Maithani Mail at : [email protected] Mail at : [email protected] Call at :011- 23323415/23321274/75 ext. – 306/305 +91-11-2332-3415, 1274, Ext: 305 60 Quality India Mob: 9625132098 , 8800891834 October to December 2020 61 Our Social Media Presence @QualityCouncilofIndia @QualityCouncil qualitycouncilofindia Quality Council of India (QCI)

62 Quality Quality India India OctoberOctober to to December December 2020 2020 63 ABOUT THE has been formulated which Significant energy uses (SEUs) NOTE: It is desirable that this stabilize control loops, process encourages optimum and efficient are energy uses that account for exercise should be as accurate interactions and shall operate ORGANISATION utilization of energy as per the substantial energy consumption as possible. However, it has the plant at the most optimum policy in achieving production and/ or have considerable to be kept in mind that the level and thus minimize the National Fertilizers Limited, targets of NFL Panipat unit. potential for energy purpose of this identification specific energy consumption. a Schedule-A Mini Ratna performance improvement. (e.g. exercise is to converge where to Category-I company under ventilation, lighting, heating, prioritize energy management Department of Fertilizers. 2nd Benefits Achieved JOURNEY TOWARDS cooling, production, etc.) work. A good estimation is often largest producer of Nitrogenous accurate enough. After implementation of APC Fertilizers in India with market IMPLEMENTATION OF At NFL Panipat 5 Significant reduction in SEC is ~0.041Gcal/ share of ~16%. NFL Panipat ISO 50001 Energy Consumption Areas are MT Ammonia. unit has an installed annual identified. FOLLOWING ENERGY capacity of 5.115 lakh MTs of NFL Panipat, being energy intensive Urea. Bentonite Sulphur plant of fertilizer manufacturing facility, is Ammonia, Urea, Steam and SAVINGS PROJECT Combustion 25,000 MT per annum capacity a notified Designated Consumer power generation plant (SMC), / SCHEMES ARE has been commissioned on 20th under fertilizer sector in PAT Offsites & Utilities (O&U) and Catalyst December 2017 at Panipat unit. scheme started by Ministry of IMPLEMENTED Electrical Combustibles coming along with Power, GoI. WHICH ARE ash were high which was direct In order to identify significant loss of coal. Use of Combustion MANAGEMENT A pilot project for Implementation energy uses (SEUs), the 1st and DISCUSSED AS catalyst (Thermact) was started. of ISO 50001:2018 Management foremost step is to know how UNDER SYSTEMS AT NFL This combustion catalyst is being system standards in select PAT much energy each process or added along with the pulverized PANIPAT industries was initiated by BEE in system consumes. In an ideal • Installation of LED lights coal. May 2018. Under this project, an situation energy sub-meters • Installation of APC Prior to implementation of EnMS, ISO 50001 preparedness check should be fitted to all large Unit is already equipped with • Combustion Catalyst was sent to NFL Panipat. Requisite energy uses which can be used Benefits Achieved latest versions of ISO 9001- check points in desired format were • Parallel Operation of S-200 to quantify the consumption Improved coal combustion, QMS (Quality).ISO 14001-EMS submitted to BEE and NFL Panipat & S- 300, Installation of of each energy use. In reality, Reduction in un-burnt (Environment) ISO 45001- was selected for this pilot project GTG in many cases there are not combustibles in fly ash, Health and Safety. for which QCI was the ISO 50001 enough meters installed. In Reduction in coal consumption implementing agency. such cases estimating the Installation of LED by about 2.7%. energy consumption based on MoU was signed between defined parameters can serve lights NFL Panipat unit and BEE on the purpose. This activity has to 18.02.2019 for Implementation NFL Panipat has replaced all old Parallel Operation National be carried out for each energy of ISO 50001:2018 Management and conventional fluorescent source, i.e. electricity and each of S-200 and S-300 system. lights with energy efficient fuel type. LED lights. All 7500 old Old redundant S-200 ammonia fluorescent lights in factory area converter was hooked up in Fertilizers The steps involved in & residential township were parallel with the new S-300 EnMS ROADMAP identifying and quantifying replaced with LED lights. converter. SEUs are: QUANTITATIVE Limited • Establish the total annual Benefits Achieved Benefits Achieved Enhanced energy performance (6.6 energy consumption of GCal/MT of Urea production by each source (ex: NG, Steam, Power consumption for lighting Higher Ammonia conversion March 2020), Increased efficiencies Electricity, etc) has reduced by ~19 lakh KWH. by ~1 %, Reduction of loop PANIPAT UNIT of plant, Reduced specific Annual savings of ~ Rs 1.5 crores. pressure by 2 kg/cm2, Reduction • List all known uses of each consumptions in steam consumption of energy source (ex. Heating, synthesis compressor by 1.5 MT/ combustion etc) Installation of APC hr, Annual Coal Savings of 3600 QUALITATIVE • Estimate the annual energy MT, Reduction of specific energy ORGANIZATION Energy management maturity, consumption of each use Installation of Advanced consumption by 0.025 Gcal/MT Process Control (APC) in existing Cultural change towards energy • The total should be as of Urea. ENERGY POLICY Distributive Control System savings, Energy related behavior, close to the total energy CASE of Ammonia Plant. APC is a As a part of ISO Commitment towards energy consumption as possible. 50001:2018(EnMS) efficiency. proven control and optimization STUDY Select the largest consumers of implementation, Energy Policy technology, shall automatically Energy

64 Quality India October to December 2020 65 Potential savings achieved/to be achieved by the unit Located in the Hazira Industrial itself. Our major beneficiaries Area, NTPC Kawas has an are namely Maharashtra, Gujarat, through identification & monitoring of SEUs under EnMS installed capacity of 656.2 MW. Madhya Pradesh, DNH, Daman Consisting of Four Gas turbines and Diu, Goa and J&K. Investment Energy Savings Savings and Two Steam turbines, the S. No . Project NTPC Kawas is taking various in Rs lakhs Giga Calories Rs lakhs per annum plant was commissioned fully on gas in the year 1992. steps to make its energy 1 Parallel operation of S-200 and S-300 reactors 112 13610 214 KAWAS GAS POWER PROJECT, portfolio greener by adding significant capacities of 2 Use of combustion catalyst 78/Year 26210 524 a combined cycle plant, Renewable Energy (RE) Sources. 3 LED lights 236.07 5637 150 has adapted itself to new technologies and accordingly We have commissioned India’s 4 Installation of APC 190 13728 384 various technologies were Largest Operational floating solar of 1MWp in our live Total 616 59185 1272 implemented, like in the year 1997 Liquid Fuel Capability reservoir in 2019. We have has been done. In year 2004 also signed MOU with Surat Mixed Fuel Firing has been done Municipal Corporation to install PROJECTS UNDER using both gas and liquid fuel 14.9 MW Waste-to-energy plant IMPLEMENTATION for firing of the turbine. In year at NTPC Kawas. Many other solar 2006 Multi fuel sourcing has projects both floating as well as Presently, Unit is in the process of installation also been started. We receive land PV are in pipeline. of Gas Turbine Generator (GTG) along with Heat our natural gas from two sources Recovery Steam Generation (HRSG). This will result GAIL and GSPCL. To meet the in stoppage of one coal fired Boiler. Thus, there will water requirement of the project JOURNEY TOWARDS be reduction in significant energy consumption for generation and auxiliary IMPLEMENTATION along with Green House gases emissions. Post purpose a pump house has OF ISO 50001 GTG commissioning expected Specific Energy been set at Variav for pumping consumption is 6.39 Gcal/MT of Urea. Reduction of NTPC Kawas has always been 0.6 Gcal/MT Urea is Expected with an investment of productivity & energy efficiency to each and every a frontrunner in implementing 215 crores. employee working in the unit. Regular training Energy Efficiency measures at programs on Energy Conservation are conducted by plant level and for the same Study is being carried by M/s PDIL for Urea revamp. Internal &External Faculty. Employees are also given reason we have been awarded Expected energy saving will be 0.4 Gcal/MT of Urea opportunity to attend External Training Programs. prestigious National Energy with investment of Rs 441 Crores thus reducing Productivity week is celebrated every year for NTPC Conservation Award in year energy and Green House gases emissions. increasing the awareness among the Employees by 2012, 2015 and 2017 and essay writing, slogan writing & quiz Competitions. CII Energy Excellence Award ABSOLUTE SAVINGS & ITS KAWAS in 2017 & 2018. Due to our efforts, we NTPC Kawas along PERCENTAGE OVER PREVIOUS ENERGY AUDIT with NTPC Simhadri and NSPCL Bhilai were shortlisted by BEE to YEAR ENERGY CONSUMPTION. Mandatory Energy Audit is being conducted every implement ISO 50001:2018 at three years by BEE empanelled Energy Auditors. HAZIRA NFL Panipat Unit has achieved the ever lowest our stations. An MoU between Last Mandatory Energy audit was conducted in Specific Energy Consumption of 6.695 Gcal/MT Urea BEE and NTPC Kawas was 2018. M&V audit for PAT cycle-II is conducted in for the year 2018-19 which is lower by 0.99 % as signed on 18th February 2019 July’2019. compared to last financial year. INDUSTRIAL for implementation of Energy Management System (EnMS) ISO Absolute Energy savings over previous year are 50001:2018. 55187 Gcal which is equivalent to Rs. 1545 lakhs. INTERNAL ENERGY CONSERVATION PROMOTIONAL AREA Quality Council of India ACTIVITIES (QCI) was appointed the BEST PRACTICES FOR ENERGY Implementation & Monitoring CONSERVATION ACTIVITIES Energy performance of the plant is evaluated and is out water from Tapti River to our Agency for the implementation displayed on local intranet website on a daily basis reservoir through 15 km pipeline. of the EnMS Standard. NFL Panipat Management intends to up skill the & energy sheet is also circulated internally through CASE Our power is purchased by the workers at all levels from shop floor to the unit electronic mail from Top Management to lower level STUDY DISCOMS of the states with head. It, therefore, imparts regular training on for awareness of all employees. whom long term PPAs have been signed from the inception stage

66 Quality India October to December 2020 67 • We have implemented phase just by changing various projects in past the operational practice EnMS ROADMAP few years, which have and they all have saved significantly reduced significant amount of our Auxiliary power energy. consumption. Few of the • EnMS implementation has MOU Signed for Understanding Progress 1st Internal 2nd Internal State 1 projects are: De-staging in benefited us in monetary ISO 50001:2018 and Review Audit Audit Audit High pressure boiler feed Implementation Awareness saving and increased our pumps, Energy Efficient profitability, which is the coating in Cooling water 18th Feb 9th-10th April 31st May 5th-6th Aug 18th-19th Oct 16th Nov crux to remain competitive pumps, VFD installation in today’s era. in Raw water pumps, Optimization of running • It has enabled us with hours of various drives like a systematic approach Service air compressor, Fin- (plan-do-check and act) February March April May June July August September October November fan coolers, Auxiliary Raw that leads to continuous cooling water pumps etc. energy efficiency improve- ment by making fact-based decisions. BENEFITS OF • It has contributed to IMPLEMENTING improve operational 29th-30th April 17th-18th June 17th Oct 8th 27th Nov ENERGY efficiencies and set us • It has helped us in on the path of continual reducing environmental Gap Internal 1st Management 2nd Management Stage 2 MANAGEMENT improvement. impacts by reducing our Analysis Audit Training Review Meeting Review Meeting Audit carbon footprint. SYSTEMS • An ISO 50001-based EnMS creates awareness • It improves the brand • The major change which and a commitment about image of the company and EnMS has brought is suggestion scheme, where by qualifying the BEE energy (i.e. consumption, stakeholder trust. NEW INITIATIVES Behavioral change. Energy stakeholders can suggest certified Energy Manager/ use, efficiency, renewable Conservation which was AND BEST ideas to improve energy Auditor Examination. We sources) within the taken as a task has now ENERGY SAVINGS efficiency or save energy. are proud to say that our organization. Saving PRACTICES BEING become a culture in the It has contributed to EnMS Team consists of energy is now a collective ACHIEVED IN THE institution. We have seen FOLLOWED AT NTPC approximate saving of 0.36 5 BEE Certified Energy approach with proper many zero investment YEAR 2018-19 & MU in 2019-20. Auditors and 2 Energy support from the KAWAS projects which have been Managers and 8 Internal leadership. 2019-20 • We have combined our implemented during this • We developed a Auditors. safety training/pep talks site-specific energy with energy efficiency pep • We also have an Award policy which is easily talks/training which are scheme where employees’ understandable by all given to every employee/ efforts in the field the stakeholders and contract labor who starts of energy efficiency covers all the aspects working in plant premises. are acknowledged which are important for by presenting them implementation of Energy • We are celebrating Energy prestigious GM Meritorious Management System. The conservation week where award. special thing about it is employees and their family that we gave all the points members are engaged in • We have developed in policy an acronym i.e. various competition like Standard Operating CONSERVE. The policy Slogans/Quiz/Poster/ procedures for almost all has been displayed at Suggestion Competition to process keeping in mind various locations in three sensitize everybody about energy conservation. energy conservation. languages i.e. Hindi, • We have Online energy English and Gujarati. • We at Kawas encourage monitoring system and we • We have also launched a employees to enhance run our equipment based site-specific stakeholder their knowledge in the on merit order determined field of energy efficiency by this system.

68 Quality India October to December 2020 69 ABOUT THE UNIT The plant that was initially HOW AND WHEN ABOUT THE EnMS ROADMAP visualized with a capacity of half Rourkela Steel Plant (RSP), a a million tonne (MT) of Crude THE JOURNEY S. No. Dates Activity pioneer unit of the Maharatna Steel per annum, was later STARTED AT THE Awareness training for ISO50001 Company Steel Authority of upgraded to produce 1.0 MT. 1 4th - 5th April 2019 EnMS India Limited, was set up with And hence after ‘Parvati’ within UNIT TOWARDS th th West German collaboration in 3 years came two other Blast IMPLEMENTATION 2 29 April – 4 May 2019 Preparation of Apex Manual the 1950s.Two German firms Furnaces ‘Laxmi’ and ‘Saraswati’. Preparation of Departmental proce- OF ISO50001 3 20th – 25th May 2019 namely Fried Krupp and Demag Thereafter, with a view to meet dure Manual by individual teams AG combined to form Indien the additional demand for flat The MOU was signed on 4 10th – 13th June 2019 Internal auditor training Gemeinschaft Krupp-Demag products in the country, the hot 18.02.2019 by SAIL, RSP metal capacity of the plant was First Internal audit of COB#6, BF, (IGKD) and signed an agreement with BEE for implementation 5 11th – 13th July 2019 on 21st December 1953 with increased to 1.8 MT in the late of ISO 50001:2018 Energy NPM and PBS the Govt. of India to set up the sixties with the addition of the Management System (EnMS). First Management Review meeting RSP. By 1958 things started 4th Blast Furnace ‘Annapurna’. Quality Council of India (QCI) 6 08th – 10th August 2019 and Second Internal audit of COB#6, taking shape and the first Coke was technical partner nominated BF, NPM and PBS Oven Battery was lit up in the by BEE for implementation. Second Management Review meet- 7 30th August 2019 month of December. Then came HIGHLIGHTS OF RSP ing of COB#6, BF, NPM and PBS At RSP, it was decided to the momentous occasion: the Awareness Training for Venders and The 1st Steel Plant in Asia implement EnMS in four units 8 10th September 2019 lighting up of the first Blast contractors Furnace ‘Parvati,’ by the then to adopt LD process of steel i.e. Blast furnace-5, Power and 30th September – 01st Stage-1 External audit of COB#6, BF, President of India Dr. Rajendra making; blowing station, Coke ovens 9 October 2019 NPM and PBS Prasad on 3rd February, 1959. Battery-6 and New Plate Mill. th th Commencement of operations The only Plant in SAIL 30 October 2019 - 05 Stage-2 External audit for Certifica- ISO 50001:2018 certification 10 of other units both upstream as producing large diameter November 2019 tion of COB#6, BF, NPM and PBS was issued by M/s Bureau Veritas well as downstream continued ERW/SW Pipes conforming to Final certificate issued by M/s India Limited, UK Division on for the next few years. RSP had 11 02nd January 2020 Bureau Veritas India Limited, UK most rigid standards of API; 2.1.2020. Division The 1st Steel Plant in the Implementation process of ISO SAIL family to produce 100% 50001 used to be constantly • Enhancement of power • Cost saving for wastages of steel through the cost monitored and facilitated till generation in TRT (Top and leakages The Journey completion of certification by Pressure Recovery Turbine) effective and quality centered • Improved house keeping continuous casting route; RSP top management under the from 11.30MW/Hr in leadership of Sri Dipak Chattraj, 2019-20 to 14.90MW/Hr CEO, RSP. by process optimization POTENTIAL SAVINGS of ISO 50001 The 1st Steel Plant in • Enhancement of power India to adopt external RSP acknowledges the technical ACHIEVED/TO BE generation in PBS (Power desulphurisation of hot metal support from QCI/NBQP officials and Blowing Station) from ACHIEVED BY THE by calcium carbide injection Certification for their guidance and active 10.10MW/Hr in 2019-20 UNIT THROUGH process. involvement during the whole to 12.60MW/Hr by through IDENTIFICATION & process. process optimization. The only plant in SAIL MONITORING OF ROURKELA producing Cold Rolled Non- SEUS UNDER ENMS Oriented sheets for use in BEST PRACTICES BENEFITS OF electrical industries. BEING FOLLOWED/ IMPLEMENTING BY THE END OF STEEL PLANT INITIATIVES TAKEN ENERGY MAR 31,2020/ DEC The 1st plant to adopt 31,2020 vacuum degassing metallurgy, BY THE UNIT MANAGEMENT

primarily for production of • Increase of Hot Blast SYSTEMS The approx. saving towards the unique identity of using the Silicon Steel for the CRNO reduction in coke rate and Temperature from 1159°C • Equivalent Energy saving LD technology for the first time sheets; and to 1180°C by enrichment additional power generation has CASE in Asia and was the third in the of LD Gas (Converter Gas) • Reduction in Specific been Rs 50.57 crores. It has also world. The first LD Converter was Has the 2nd largest in BF (Blast Furnace) gas Energy Consumption resulted in reduction in specific STUDY commissioned on 27th December operational Blast Furnace of line to hot blast stoves. thereby more profitability. energy consumption of RSP. 1959. the country- Durga. • Reduction in CO2 emission

70 Quality India October to December 2020 71 Challenges for annual growth rate of 44%”. In information about their targets, back to a particular state. These the midst of escalating tensions or access to their targets through usually involve using targeted National between China and India over trusted relationships with third- phishing emails followed by a border dispute in the Galwan party companies such as those use of recent, known unfortified Valley, Indian government supplying licensed software. areas the victim may not have Critical agencies and banks reported gotten around to patching. C S Sharma being targeted by DDoS attacks Such attackers rarely use much Joint Director, PAD Division, reportedly originating in China. malware, they stick mostly to Common using administrative tools like Quality Council of India Information Although identified as being normal system administrators state-sponsored, no country has Methodologies and they impregnate the been officially implicated for Employed systems in a persistent, long Infrastructure having been behind the cyber term, and relatively quiet and attacks, with little or no official in State- unobtrusive way - much like a commentary to the International parasite. mainstream press on the matter. Sponsored State sponsored However, experts believe that the cyber attacks can be safely Attacks cyber-attacks believed to be state-sponsored The challenge because of the “scale and Wherever possible, state- nature of the targeting and sponsored actors use standard of Detection heightened concern of espionage, nation state the trade craft used”, thus attack methodologies used by Critical attacks and hacktivism. In 2019, there was a 42% making it unlikely that a private other typical cyber-crime actors Most types of cyber attacks increase in cyber attacks attributed to foreign Infrastructure and organisation could manage the and penetration testers. They do are often visible for a short governments. Cyberattacks tied to cyberwar, or same without the state’s consent so because they work incredibly period of time, whether they Cyber Vulnerability geopolitical conflict, increased from 19% in 2018 at the very least. to 27% in 2019. Country’s critical infrastructure is a lot like In the not so bygone past, the world has observed the neighbourhood street cleaner – we only a specific type of cyber attacks. These attacks are notice when they’re not working. But critical Possible taking place against all levels of governments as infrastructure can be more underrated than well as services & businesses with unprecedented we think. Foundational Critical infrastructure Objectives frequency and unabating for over months at once. systems like those driving power generation, of State- water treatment, electricity production and Thus, it would not be unreasonable to assert that other platforms are interconnected to form the the threat from highly capable, highly motivated Sponsored “Collective Energy Grid” of our country. Although state-sponsored attackers is growing and deeply beneficial to the public, this grid is underscores the need to shift the country’s focus to Cyber Attacks vulnerable to cyber-attack by modern-day hackers Cyber vulnerability. or attackers. State affiliated or sponsored A recent prime example of how unpredictable actors often have specific Cyber-attacks on a country’s Critical Information the targets of such attacks can be is the attack objectives aligned with either Infrastructure (CII) may impact the delivery of on Israel’s wastewater treatment plants which the political, commercial, services that are essential in terms of protecting suffered a series of coordinated attacks or a case or military interests of their the nation’s four pillars - Security, Economy, Health where hackers from an unknown country conducted country of origin. The way we and Safety. These attacks result in unplanned a spear phishing campaign against organizations see this manifest quite often downtime and loss of critical information/data that in six countries involved in providing special via the targeting of third-party severely impact and/or limit the nation’s ability to temperature-controlled environments to support companies as a means to help respond to any foreign intrusion. the COVID-19 supply chain. achieve these objectives. What effectively and are so generic are due to hacktivism, are attackers are often attempting that they can’t be attributed to financially motivated, or merely In Indian context, according to a NITI Aayog report to gain in these attacks is any particular group or traced opportunistic. This is because by member VK Saraswat, “India ranks 3rd in terms Current Scenario of the highest number of internet users in the world after USA and China, the number has grown In light of recent geopolitical events, there is 6-fold between 2012-2017 with a compounded

72 Quality Quality India India October to December 2020 73 they lead to public disclosure of and military operations To prevent and detect such ineptitude, exposure of fraud, or undetected. The likelihood of attacks on critical Information Covid-19 often resource destabilization being able to attribute attacks Infrastructure requires a through denial of services. back to a particular country holistic approach to design and In case of state sponsored with sufficient rigor is extremely implement an ecosystem and and E-Learning attacks on Critical Information low and the success rate of robust frame work with specific Infrastructure, attackers often any concerted effort is almost strategies, tactics and proactive plant persistent mechanisms entirely unassured and fraught capacity building measures. (hidden malware) on systems with being labelled as a baseless Prapti Singh Progress in throughout victim networks alleger. The first step in this regard which may remain untouched can be the adoption Intern, TCB Stagnation or dormant for years. These can of international remain practically invisible until standards and global the victim attempts to extract “Cyber Defence best practices like the actors and, just as the victim cannot just ISO/IEC 27001 series thinks it was successful, the of standards for Ever since the outbreak of the Covid-19 pandemic, as Google Meet, Zoom etc. Microsoft Teams offers actors will utilize these to walk be a Public information security it seems that the world has come to a standstill. students, along with face-to-face interaction, the straight back in and continue management & With each and every country taking necessary perks of voting and marking one’s attendance operations. Policy subject, information security precautions to control the outreach of the virus, online, with a single stop for recorded classes controls in supply chain; many people have had to stay hidden within the and reading materials such as PDFs and Ebooks. State-sponsored actors rarely but would ISO 22301 for business confines of their homes. Schools, colleges, offices This has enabled the students and the teachers to make a lot of noise and cause continuity planning, and all other institutions of importance have hold and attend classes as per their convenience. sufficient disruption to warrant require the and a host of other brought their activities to a halt considering the Research reports that the retention capacity of suspicion or trigger detection. cooperation of internationally accepted situation outside. 1.2 Billion students across 186 students has increased from the 8-10% retained Their objectives are to remain standards for effective countries have been affected by the closures of in offline classes, to 25-60% since the inception persistent to retain surveillance all entities who training & personnel schools due to the pandemic. In the eerie silence of the virtual classes. The pandemic has made of communications, or access credentialing framework that has now spread across the world, where are to sensitive data. Their goal depend on the i.e. ISO/IEC 17024. the constant drones of lessons being repeated? is not to make noise but to Where are those intellectual debates students have systematically undermine a infrastructure It is important to with their professors, pontificating over schools of country’s networks – chipping that the state expose and mitigate all thoughts and what not? Well, it’s all online! away until the country finds possible vulnerabilities itself incapable of a proper provides, most by independent audits/ The concept of online learning is not a new one, response in case of an outright evaluation of critical and before the virus plagued our cities, learning strike. importantly infrastructure systems. portals such as Byjus and Eruditus ruled the This is best achieved by e-learning world in India with almost 50 million citizens and adopting the third party US$ having been invested in them by companies certification mechanism such as Bertelsmann, Kaizen Management Advisors Way Forward corporations.” available to us through etc. According to experts, the global e-learning the International market was valued at over 165 million US$ in – Systematic Accreditation & 2015 and is expected to grow at a rate of over 5% fortification Certification Structure. from 2016 to 2023, exceeding 240 US$. In the Critical infrastructure This structure is capable of recent times, all e-learning portals, whether they by adopting cybersecurity relies on security providing the sound foundation are language apps or online learning software, framework protection based necessary to achieve the have reported a record high usage of these Quality on layered vigilance, readiness paradigm shift needed to build facilities since the outbreak. After the Chinese and resilience. These fall under the new and progressive cyber government instructed a quarter of a billion Structure the guiding elements of risk defence network for a safe & students to resume their studies online, Tencent management and should be secure future. K-12 Online, a Chinese e-learning portal, reported State sponsored attacks can dynamic enough to counter that approximately 7,30,000 students have availed be highly rewarding and be such attacks by Identifying, their services since February, making it the largest achieved at a relatively low cost/ Protecting, Detecting, online movement in the history of education. low risk to carry out espionage Responding and Recovering. In India, since the closing of schools and universities, the traditional classroom has relocated itself to virtual conferencing sites such

74 Quality India October to December 2020 75 it possible for people to maintained when it comes to failed to cater to the needs discover and experiment with teaching them. On the flipside, of the minorities, making the Strengthening different aspects and avenues there are many students in our distribution of education uneven of online learning. Teachers country who do not have access and unequal. With the absence and students have been able to to the appropriate technologies of subtitles or options for audio Health gain knowledge on technology and resources required for modifications, differently abled through practice. Moreover, attending a class online. While people have had to struggle to teachers and students have almost 95% students in Norway, educate themselves in a way reported enhanced problem- Sweden and Austria have a that’s humane and inclusive. All Dr. Kashipa Harit Management solving and critical thinking stable internet connection and of these have been points of abilities. All of these benefits a laptop for their schoolwork, contention against the notion Deputy Director, NABH show how effective online the same cannot be said for of revolutionizing learning. Yet, Information learning is as a means of students living in some of the times of crisis teach us many education. remote places of India. This a valuable lessons, and as is gap in the income brackets of stated by Yuval Noah Harari in System However, as is the case with countries across the world may his book 21 Lessons for the 21st most things, there are cons be the catalyst for a digital Century, schools often focus on to e-learning as well. While rote memorization instead of critical thinking and A unique initiative adaptability. Whether or not online learning of NABH-QCI for is the answer to this, is something we as a society District Hospitals have yet to decide, it would be futile to ignore Arsh Hashmi the power that the notion in India and promise online Project Associate, PPID learning holds. Making education accessible for hundred thousands of people is an attractive notion by principle, with Public healthcare in India rests upon a three- NABH-QCI was on boarded by NITI Aayog with the an array of courses being tiered system of primary, secondary and tertiary aim of conducting an independent onsite review taught and introduced to health services which provide preventive, curative and validation of data items of the KPIs which are cater to the needs of our and promotive healthcare to the rural and urban submitted by 731 District Hospitals of the country dynamic economy. Not populace of the country. District Hospitals form on HMIS. This was an enormous exercise given only that, online learning an integral part of this organised system offering every district across the country had to be covered allows life to continue access to specialised healthcare. for assessing the hospitals. The exercise was also even in catastrophic significant as this was the first time any national Notwithstanding the significant funding from the scenarios such as natural survey was done at the District Hospital level at government and their critical role in healthcare, disasters, floods, or a such a large scale. there was no comprehensive system to assess pandemic. All of these district hospitals based on measurable health NABH-QCI formulated an assessment framework factors combined make outcomes and to evaluate health data management to validate the KPIs through onsite assessments. online education a strong practices at the facility level. In this regard, NITI The framework was finalised after extensive force to be reckoned with. Aayog, as mandated by the Government of India, consultations with the stakeholders, namely, NITI the information provided divide amongst the privileged created a framework based on 16 Key Performance Aayog, Ministry of Health and Family Welfare, through online classes is easy and those who are not, creating As I begin to end to my case, Indicators (KPIs) to assess performance outcomes Indian Statistical Institute and multiple field to retain, the hardest part, as inescapable hierarchies. If the a quote by author Donna J in district hospitals. The indicators chosen for tests. A survey instrument based on a mobile many instructors would agree unequal GDP quotients aren’t Abernathy comes to mind that the KPIs included number of functional beds, application was also designed to conduct the onsite upon, is getting the students an issue, then disorders such goes: “Online learning is not the ratio of doctors, number of laboratory tests per assessments and data collection. to participate and creating an as physical disability, autism next big thing, it is the now big engaging environment in the thing”, and looking onwards to technicians, C-section rate among others. The KPIs cause a rift amongst people. 400+ assessors were engaged for the assessments absence of a physical space. the rapid tide of change that is were based on more than 120 data items of Health Despite living in a day and which included NABH assessors as well as medical Children find it harder to stay to come, it might just become Management Information System (HMIS) which is age of technological marvel, professionals from institutes like AIIMS Rishikesh, focused during a class, making our New Normal. an online portal where district hospitals submit many e-learning portals have KGMU Lucknow, NEIGRIHMS Shillong among others. it imperative that a structure is data on health indicators.

76 Quality India October to December 2020 77 such as clothes or human skin. The recent progress The assessors were trained in like training and mapping the and Dibang Valley in Arunachal in this research field motivates for future electronic training programs conducted by assessors, operationalizing Pradesh, areas of Manipur and devices which could be bendable, stretchable, foldable, NABH-QCI in 17 cities across the the assessments, coordinating Nagaland among others. and even twistable. Flexible electronic technology country. with the state and district level has the potential to offer cutting-edge technological authorities, presenting the Based on the insights gathered application in biosensors and biomedical instruments The assessments of the 731 findings with the states and NITI in the assessments, NABH in medical field, as e-skin in robotics. It can also play a District Hospitals were executed Aayog and drafting the report recommended actionable vital role in flexible batteries, transistors, electrodes, simultaneously at a pan India among others. The collected policy reforms to NITI Aayog, Dr. Rajbeer Sharma display devices and conformable RFID tags. Thus, level. The assessors were Ministry of Health and Family immense interest has been generated in the scientific as data was rigorously scrutinised Head, Department of Physics, mapped to the District Hospitals at multiple levels including Welfare and State Governments well as industrial world. and a back-end NABH-QCI team approval of records from District to improve data reporting and Geetanjali Institute of Technical The main driving force for the electronics industry is the was assigned to the assessors Hospital health authorities, management at the District Studies, Udaipur, Rajasthan search of new materials that are capable of fulfilling for any operational assistance backend quality checks and Hospitals. This included the persuasive demand for lower power consumption and for engaging with the health final reconciliation with state proposing revisions in IPHS along with higher performance. Silicon, though widely officials at the district. The governments. standards, standardisation of data definition, trainings used in the electronic industry, has limited applications on HMIS operations in manufacturing flexible electronic devices due to among others. The efforts the intrinsic inflexibility and complicated fabricating of the team were greatly processes of its microstructure. Hence, search for new commended by Mr. Alok and highly flexible materials as substitutes for silicon Kumar, Advisor, Health, is of great importance. Flexible electronics demands NITI Aayog when he gave the ability to undergo large mechanical deformations a standing ovation to such as bending, twisting, folding, stretching or even the team on successful deforming into more complex shapes while maintaining completion of the Dr. S K Mishra the high performance of the device. Thus, materials exercise. to be applied to flexible electronics should be highly Head, RACB, QCI flexible besides other excellent physical and chemical The exercise as requirements of the device material. undertaken by NABH is significant as it would A decade since presentation of results on field-effect reveal comprehensive transport in few layers-graphene, the field is now ready insights into HMIS and Graphene- for serious consideration of graphene as an electronic the overall quality status material. In flexible nano-electronics, graphene is of record management primarily used in RF FETs, transparent conductive films, and data reporting at the Based Flexible heat spreaders, acoustic speakers and mechanical District Hospital level. actuators. Commercial products bearing graphene It has created immense are touch panels of smart phones by companies such awareness among the as Samsung, Nokia and Sony. Hybrid materials have Electronic extended functionalities of graphene in different concerned stakeholders about the importance of applications such as resonant tunnelling devices, light HMIS data in developing emission devices, photovoltaic devices, plasmonic, informed policies for Devices chemical sensors including gas sensors and flexible public healthcare. It electronics. planning and execution of the NABH successfully completed will also facilitate NITI assessments involved an array of the assessments of 700+ Aayog’s framework for District In this mobile internet era, portable electronic Today’s Prominent challenges given many District hospitals across the country in Hospital ranking and create a devices have become an indispensable part Hospitals to be assessed were a span of three months. This collaborative and competitive of human life as one of the most important Applications of situated in difficult terrains and included assessing District environment towards quality information processing devices. Processing sensitive areas of the country. Hospitals located in the difficult improvement in public information can be more convenient with portable Graphene terrains and sensitive areas of healthcare. electronic devices integrated with clothes or The entire project was Kargil and Pulwama in Jammu directly touching the skin known as wearable implemented with the and Kashmir, Dantewada and electronic device. Electronic devices are generally Functionalization of graphene NABH-QCI team working Sukma in Chhattisgarh, Tawang manufactured as integrated circuits on brittle but tirelessly on multiple tasks rigid and planar semiconducting wafers which Graphene and its derivatives can react with a wide cannot fit into irregular, soft or moving objects variety of chemical substances. These adsorbents

78 Quality India October to December 2020 79 Figure 1: The images depict the use of graphene as flexible electronic device (a) as a flexible smart phone wearable on the hand; (b) as transparent electronic gadget; (c) as foldable transparent substrate; and (d) as a wearable gadget to monitor and possibly treat diabetes. modulate the structures and organic materials from anode and a gate electrode. Source and drain properties of graphene to cathode, respectively. Injected electrodes also contact the channel, extend their functionalities and charge carriers are transported to through which charge flows from practical applications. Graphene the Electroluminescent Organic source to drain. If voltage is not is functionalized either in a non- Emitting Layer (EML), where applied to the gate, minimal current covalent or covalent manner. electrons and holes recombine. flows through the channel which Chemical doping of the graphene This process generates photon, is called off state. When voltage facilitates the tuning of the which can exit from the device is applied to the gate, charges are electronic structure and properties through a transparent conducting induced at the interface of channel by changing their electrical electrode. Therefore, at least and dielectric, so current flows properties from metallic to one electrode should have high through the channel. qualitycouncilofindia semiconducting behaviour. Dopants transparency to minimize optical present at the interstitial site in light loss. A graphene electrode with graphene can be removed by a high electrical conductivity that is Flexible encapsulation suitable heat treatment. comparable to that of ITO provides using graphene high efficiency in flexible OLEDs. Although organic electronics have Graphene as electrical been advancing to replace inorganic interconnect Graphene as an electronics, organic molecules are electrode for organic susceptible to oxygen and moisture, Graphene conducts either electrons solar cells (OSCs) so organic devices should be or holes with concentration as passivated to prevent degradation of high as 1013 cm−3. High carrier organic materials in device. The most OSCs are promising power- @QualityCouncil mobility (~500,000cm2/Vs) at supply devices owing to their widely-used method to encapsulate room temperature, high thermal light weight, flexibility and low organic electronics is to use hollow conductivity (5000Wm/K), higher fabrication cost based on ease glass encapsulant with UV-curable mechanical strength, reduced of large area processability. epoxy resin. capacitance coupling between Therefore, high transparency adjacent wires, width-dependent and electrical conductivity of a Bibliography transport gap, temperature transparent conducting electrode coefficient, low electrical noise and are essential factors to achieve high Rogers J A, Someya T, Huang Y., Science, ballistic transport properties make charge generation rate and charge 2010, 327 (5973), p. 1603 graphene a suitable replacement of collection efficiency for high JSC Zhu H, Wang X, Liang J, et al. Adv Funct. copper interconnects for electrical and FF, which together lead to high Mater, 2017, 27 (21), p. 1606604 connections in integrated circuits. PCE. For these reasons, graphene is X. Qiao, Y. Tao, Q. Wang, D. Ma, C. Yang, regarded as a suitable electrode of L. Wang, J. Qin, F. Wang, J. Appl. Phys. 2010, 108, p. 34508 Flexible light-emitting OSCs owing to its high transparency and sufficient electrical conductivity. Y. Zhang, J. Lee, S.R. Forrest, Nat.

diodes using graphene Commun. 2014, 5, p. 5008 @QualityCouncilofIndia H. Park, J. Kong, Adv. Energy Mater. Organic LEDs are composed of Field-effect transistor 2014, 4, p. 1301280 electroluminescent organic materials using graphene J. Son, S. Lee, S.J. Kim, B.C. Park, H.-K. sandwiched between two metallic Lee, S. Kim, J.H. Kim, B.H. Hong, J. Hong, electrodes. When a forward bias is FETs are thin-film transistors, in Nat. Commun. 2016, 7, p. 13261 applied to the electrodes, holes and which a semiconducting channel electrons are injected through HOMO is deposited on a dielectric layer, and LUMO energy levels of adjacent which has electrical contact with Members Write 80 Quality India October to December 2020 81 Members Write Meeta Asthana Business Improvement Consultant, NBQP/ QCI

Quality Have you ever heard, the sound of silence, The That speaks volumes, gives boundless guidance. Management A gloomy look, a dejected gesture, Sublime (Performance If you are willing, you shall see a clear picture. Measurement Not wanting to question the flawed practice, Sound of Ignoring those who swallow unbearable injustice. Beyond Naively neglecting the emotions, that in silence, slowly dies, Echoing Metrics) Following coin, creed or crown shall not be always wise. Silence Look within, around and beyond, Thought leadership, Encourage looking Let no simple sign go in vain. beyond numbers to drive performance, Retain your humanly compassion, Shifting attention to silence that exists Even when you are in agonizing pain. in a team / organization / customer / stakeholders There is so much dismay... What do you have to say? We always strive to be better, perform better, achieve Do you really realize? Do you know the way? better! but how? We chase numbers, we quantify Blue rose, If you listen, you may decipher, everything, we measure every act! but why? We listen For it’s not gonna get more loud and clear. to the loudest & harshest voices and somehow miss those haunting silences... This poem is in recognition Irrespective of the circumstances, of those leaders who manage to hear the sound of silence in their team, in their organization. This poem Take those first step before the trust shatters. is to celebrate those leaders who constantly strive to For courage, strength and integrity, look beyond just numbers… This poem is an ode to Is all that genuinely matters. every individual who contributes to build the culture of quality irrespective of challenges. This poem You still got time, to be brave, to create a better proposition, is a reminder to think beyond metrics as the only measure of performance! To be graceful, to be present, to see what is not in common vision. If you do you will never again miss another invisible violence, Nor the sublime sound of deafening silence.

82 Quality India October to December 2020 83 On the occasion of World Tourism Day NIDHI will enable the Central and 2020, India brought forth a database State Governments to deliver better (NIDHI) of the hospitality industry. This support and services including policies Members Write database will help in boosting Guests’ and strategies. It will also empower Dr. Himanshu Talwar confidence that has taken a beating the hospitality industry to benefit because of the COVID-19 pandemic. from technology in availing various ASG, FHRAI The system is worked out in association services. It will be a game changer with the Quality Council of India (QCI) for the industry by not only serving to boost confidence in the minds of the as a platform for the Hospitality Guests. The platform will enable the organizations to ideate, share best hospitality industry access services of practices, and connecting with the Ministry of Tourism such as COVID- the Government for ease of doing 19 related protocols through SAATHI, business but also by acting as an National Integrated classification and re-classification interface between the Government, the services, listing on incredible India hospitality fraternity and the Guests. web portal and mobile app, skill development and capacity building Applying emerging technologies in Database of programs and other such services. the hospitality industry may help hospitality businesses gain the upper Availability of digitised information hand and stand out from competitors. about hospitality units across the The changes hospitality industry can Hospitality Industry country will be crucial in framing go through due to the digital revolution policies and strategies for the are immense. Fortunately, introducing promotion and development of innovations is a rewarding experience, (NIDHI) hospitality and tourism sector. It since guests instantly respond with will provide a clear picture on the increased satisfaction, positive feedback, and higher retention rates. The platform has a simple registration Hospitality Industry the GDP and overall service, and retain process for hospitality units in various Consolidating is recognised as one economy of a nation. As these digitally-enabled categories viz., Hotels, Resorts, of the key sectors of demand of exemplary travel consumers across Guest houses, Bed and Breakfast/ Hospitality development in all services in the hospitality multiple digital touch Homestays, Farm stays, Lodges/Tourist for a Better countries and a major continues to rise points and all digital homes, Houseboats, Heritage Homes, source of income, jobs, overall, its contribution channels and devices. Timeshare units, Apartment hotels, and wealth creation. to GDP has taken a Tented accommodation, Standalone Future National Integrated It also plays a wider new leap, however, F&B units etc. The registered unit is Database of Hospitality role in promoting the the competitiveness given username and password and can Industry (NIDHI) is image and international challenge takes on new update the information at any time. perception of a country/ features with the growth an initiative towards state/ city externally of emerging economies, Aatmanirbhar Bharat It is indeed necessary for the hospitality as well as influencing resulting in creating a to use technology to to engage, register themselves and complementary domestic new pressure on the empower hospitality avail the multifaceted benefits attached policies. This range of market position of businesses. NIDHI is not to the scheme. It will also help the influence and importance developed economies. just a database. It aspires geographical spread of the hospitality fraternity to consolidate its efforts creates opportunities to become a gateway sector, its size, structure, and existing and map its contribution towards, With the explosion of and as well as bring to opportunities for the capacity. This will help in assessing GDP, Job Creation - both direct and the “Digital Way of Life”, the challenges faced to Hospitality Industry. carrying capacities of various indirect, infrastructure development, the guests journey has measure competitiveness The National Integrated destinations and in planning for foreign exchange earnings, etc however become increasingly in Hospitality. Database of Hospitality various new destinations. It will serve above all in the overall growth and complex, forcing Industry (NIDHI) is a joint as a common repository of data from development of our beloved nation. In recent years, hospitality professionals initiative of the Central Ministry of Tourism, State Departments For more information, you may visit Hospitality has emerged to overhaul not only their and State Governments of Tourism and Industry and enhance https://tourism.gov.in/ https://nidhi.nic. as one of the world’s corporate and marketing in partnership with the preparedness to manage any in/HotelDivision/Default.aspx https:// most important strategies; however, also the fraternity to create crisis such as COVID-19 pandemic by saathi.qcin.org/ industries in terms of their technology stack, in a digital platform for disseminating information, guidelines its contribution toward order to engage, acquire, Hospitality Industry. and protocols.

84 Quality India October to December 2020 85 Act, 2019 was finally passed in mechanisms for alternate friendly? Will it genuinely August 2019 and has come into dispute resolution, shorter empower the Indian consumer force on July 20th, 2020. deadlines to effect refunds and who has so far found himself Members Write requests, etc. at the mercy of sellers and Prof. Bejon Kumar Misra The new law heralds a huge service providers? Does the law cause for cheer with a slew of Much has been said and really have teeth for curbing International Consumer Policy Expert fresh measures and tighter rules discussed about these ground- fraudulent practices that were to regulate the manufacturers, breaking revisions which also easily escaping the net until traders and sellers who were include revolutionary provisions now? easily escaping the net or like imprisonment for false and getting away lightly with their misleading advertisements by Even though the new consumer unfair practices. The biggest celebrities, harm caused by act has been drafted with care win is obviously the expanded defective products, unfair trade and precision keeping the public How Consumer purview to include the booming practices and more. interests in view, there is still e-commerce industry along with some room for improvement. A telemarketing, direct selling and conspicuous shortfall is that the multi-level marketing models. healthcare sector has not been Friendly is The New expressly included in the ambit Till date, online platforms of the law. Medical negligence are playing the field by their – both in clinical outpatient and own rules – they can get away inpatient hospital treatments – Consumer Protection with not issuing bills, refuse calls for unambiguous inclusion to take back defective goods, in the consumer policy. There inordinately delaying refunds is a rousing dissent with the Act 2019? and even disclosing personal aviation sector on account of information of the consumers. the unreasonably steep charges Counterfeit goods are often sold for cancellation and changes in I have to admit I have feeling disillusioned and definition and scope of online and the consumers didn’t travel plans which needs to be often been induced to cheated. Unfortunately, consumer rights opened have an effective forum to file taken into account on an urgent use a shampoo or lotion there has been no formal glaring loopholes that complaints or sue the offending basis. only because it was legal recourse till now were unscrupulously parties. E-commerce platforms endorsed by one of my and most often, the exploited by the traders like Amazon, Flipkart and other Furthermore, it is alarming to beloved actors. You too embittered consumers and sellers. giants are ensconced in a note that the policymakers may have purchased a had to swallow the bitter safe haven built on the crafty continue to turn a blind eye to Alas, we the consumers bike or mobile phone pill and live with the argument that they are merely the concept of accountability were left in an because your favorite disappointment. the aggregators and cannot be for public services and utilities. increasingly vulnerable cricketer was insisting held liable for the fake products. Prima facie, the new consumer Why is it that the services Circa 1986, the position once again. that it is the best! But now e-retailers are going legislation is hailed as a positive provided by the government Consumer Protection There was a pressing to be brought under the radar and welcome step that is in like transport, sanitation and Celebrity endorsements Act was a landmark need for a complete with all rules of regular selling sync with socio-economic water supply are still excluded are the norm in our legislation for its times. It overhaul of the outdated being extended to e-commerce developments and new-age from consumer laws? Are we country and can instituted protection for consumer laws to keep websites. markets. It does usher in a new not paying for them by the way implicitly sway public consumers in the form pace with the changing regime of timely and effective of taxes and other additional opinions and behaviors. of legal remedies and business models on the The new Consumer Protection administration and settlement charges? Doesn’t the public have However, scores of financial compensation one hand and increasing Act, 2019 has much more to of consumer disputes and the right to complain against people end up fuming for defective goods customer expectations rejoice about in the form of a other issues. The holistic law unsatisfactory and deficient when they realize that and services as well as on the other. central regulator – the Central has managed to cover a lot of services or expect redressal the hair oil they so unlawful and inefficient Consumer Protection Authority The incoming Modi new ground and has efficiently when the actions violate their enthusiastically bought trade practices. – with suo moto powers, the government lived up to bestowed much more power on interests? does not grow healthy introduction of a framework However, more than its promise of tackling the consumers in the form of and shiny hair as for product liability and unfair The new act deserves kudos three decades later, the the emerging consumer greater protection, expanded depicted. Some of the contracts, key changes in for expanding the scope of the law has progressively issues and reforming the benefits and streamlined advertisements even redressal of grievances like definition of the consumer and lost its relevance in the laws - so commenced processes. cross the line by being e-filing of complaints, increased attempting to make it more face of dynamic changes the first draft of the new grossly misleading and pecuniary jurisdiction, changes But the question lingers – is comprehensive. However, it is and digitization in the legislation in 2014. The the consumers end up in territorial jurisdiction, the new policy truly consumer still fuzzy when it comes to the marketplace. The narrow new Consumer Protection

86 Quality India October to December 2020 87 rights of the consumers. They Will the CCPA be empowered companies to adopt better need to be simplified in explicit enough to don the mantle of a practices? language so that they can be tough regulator that can protect easily understood by the final and enforce the interests of the In sum, it is too early to Members Write beneficiary – the Consumer! consumers? determine the actual efficacy of the new Consumer Protection Saurabh Jain Certain provisions regarding The law does provide for Act, 2019. It can definitely be Managing Director, the misleading advertisements, stringent action in the form of hailed as a huge leap in the right constitution of the Apex Central large monetary fines as well direction; but we still have a Vidya Prakashan Mandir [P] Ltd. Protection Authority, direct as criminal penalties, but how long way to go to transform from selling, etc. have still to be strictly will they actually be caveat emptor (let the buyer notified. For instance, proper enforced? beware) to caveat venditor (let clarity is needed on the duties the seller beware)! of the regulatory body and the Where is the legal backup for consequences of violating the protecting the consumers from Coming to think of it, everything Flipped Classrooms: rules also have to be clearly unfair trade practices? hinges on the effective defined. enforcement of the policy by the Won’t the district forums need authorities. We have to allow the The New Way of Many more doubts and more personnel to handle the law to takes it course and await questions are popping up on the increased workload and execute further clarity on the crucial horizon – the cases quickly? matters in the days to come. Further amendments to the Act Learning Can the mediation cells are hopefully in the offing. provide a speedy redressal mechanism or will they become In addition, there are a lot an additional burden for the of apprehensions in various consumers? quarters – especially among India is a land of instruction to its school- progress of modern-day consumer rights activists - about diverse geographies inclined section of civilizations across the Will the consumers not avoid the actual implementation by and ethnicities. The society, beyond closures. world. India’s fertile soil the mediation route in favor of the different states. The state challenges of educating The informal brick-and- has witnessed turmoil of directly approaching the traders governments are notorious such a vast country with mortar educational endless dynasties and or sellers for settlement? for a glaring apathy towards a sizeable rural populace facilities, too, were forced tussle among rulers to consumer rights and protecting Isn’t there a need for friendly are enormous. The art to think out-of-the-box to own supremacy through customers’ interest, which mechanisms to make complaint of imparting education survive the catastrophe. intellect and acumen. ranks quite low on the resolutions easy for the also reflects its strong This led to emergence The present-day ‘Bharat’ priority list. consumers and punitive for association with its of various e-strategies is a product of eminent the service providers and the informal counterpart or consolidating the scholars and educational manufacturers? in Coaching for various existing ones to educate establishments of job-linked competitive those left in abeyance international repute, Why don’t the screenings. The nation, out of inevitable, the prevalent in the country forums have as a whole, has been pandemic. Consequently, over the ages. the authority battling a war-of- ‘The Flipped Classroom’ of enforcing compulsion to deliver has been one of the serious quality education to key teaching-learning Impact of its remotest of citizens strategic turnarounds COVID-19 on An extremely poor track since its inception. The towards educational record of enforcement is intricacies involved, attainment of the taught, the Teaching- staring us in the face. never got as complex as all round. Learning consequences on the onset of Covid-19, in case of violation of the court Yet, it is only when the consumer the disease of terrifying Education has been Paradigm in What about the huge backlog of orders? policy provisions are effectively horror and error, alike. a game-changer for India consumer cases already pending executed in both letter and spirit When people were societies and nations with the courts? Will the online functioning of that we can hope for a radical falling innocent preys galore. It has been one of The educational the District, State and National the crucial prerequisites Finally, will the laws actually improvement in the position and to the viral outbreak, institutions in India Commission work out to be user- for development of the give sleepless nights to the rights of the Indian consumer….. India grappled with ways were caught unaware friendly for the consumers? human race and all-round corporates and compel the to continue academic- when the deadly virus

88 Quality India October to December 2020 89 struck the nation already on mode. In absence of tested and content to the student-users the economic roller-coaster. tried teaching methodologies, along Apps like Zoom and The segments to have suffered the challenges had been Google Meet for live sessions. the most included, the schools numerous to reach the targeted The pre-acquaintance of local and colleges, government and audiences in remotest of populace with the social-user- private, though the extent could corners in rural and urban interfaces certainly added lot of have been different for both. India. The lack of appropriate value when it came to prompt The professional educational equipment and gadgetry was a and assailable interaction institutions and coaching big lacuna apart from clueless between a Teacher and the facilities have also shared the teachers who had no idea how Taught. As per the data for brunt, irrespective of their size to go about harnessing the India, courtesy UNESCO, during and location. The modern-day digital-teaching-interface. The monitoring the School closures student and teacher may have social ambition of reaching globally, makes it evident as technology at its footsteps when the virtually-distant learners far as the volume of affected it comes to social-networking- who had been on a constant learners are concerned, as sites or mobile telephony, but look-out for bits and bytes of shown in figure 1. Teaching-Learning was found academics, the limitations were to be altogether a different outscored by the passion to We can summarise the data Fig 2: Involvement of males Fig 3: Enrolment figures based on latest proposition during conduct of excel in adverse circumstances. above to find out that more and females at different levels UNESCO Institute for Statistics data COVID-affected-education. The Models-of-Instruction than 320 million school-bound like Flipped Classrooms have learners have got affected measures like DIKSHA and are making inroads into the solving in a live classroom in The unprecedented closure of been unknowingly put to in India due to intermittent e-pathshala for knowledge e-learning segment, the flipped- presence of a mentor. Such a schools as a fallout of preventive tremendous use especially closure of schools and this transfer, Teacher-training, and side of it has been catching classroom has functions flipped freezing-of-activities across the by school-educators and can eventually have grave as a Teacher-student resource attention of the educators where traditional classwork is nation, left millions of taught in seasoned Coaching Pros as repercussions for future of lakhs for learning with phenomenal magnanimously. done at home and the usual the lurch. The after-effects were a part of blended Teaching- of students in exile, as shown in success. The schools in the homework in the class, hence The inverted structure of felt more by the marginalized Learning strategy to maximise figure 3. private sector have invented the connotation. This enables learning first came into being and under-privileged sections the desired learning-outcomes. innovative edu-delivery the learner to utilise the face- The digital teaching initiatives around 2007 as conceived of the society. The job-aspirants The Coaching segment meant solutions in customised Apps to-face class time in hands-on in India have broken the by Jonathan Bergmann and were also kept at bay on for competitive screenings, as a for attendance, live delivery of activities, inquiry and project- worn-out and age-old shackles Aaron Sams. The High School suspension of facility-bound whole, went further to embrace content, administering periodic based learning for effective and leading to many-firsts in the Chemistry teachers in Colorado, tutoring sessions. Besides the awkward situation as a assessments and evaluation. The meaningful research of its own. scholastic arena and across US, Bergmann and Sam utilized disruption in Teaching-Learning lifetime opportunity to remain Coaching giants in India who coaching sector catering to technological means on disposal process, the social-support ahead on the digital front in have been in the digital hunt aspirants of varied nature. The in an attempt to optimise face- programs integrated into the facilitating instruction to all its since its advent still re-invented Flipped Learning government-operated schools to-face time with students. state-run schools like Mid-day aspirants-turned- consumers. their ways to garner learners have been using various online The strategy of learning thus according to Flipped meal scheme and distribution of The social-networking platforms in the adjoining alleys. The assumed form and framework essential freebies also came to a like WhatsApp and Facebook objective of continuing school- Learning Network Fig 1: Enrolment statistics on which was eventually christened standstill. also made an instant medium for oriented-instruction amidst the (FLN) different educational levels as Flipped Learning through a teachers to deliver customised COVID-induced-hindrances has Flipped-Classroom. been met even if the extent, Flipped learning is a pedagogical Non-conventional means and desired learning A Flipped Classroom is a approach in which direct outcomes are far from being Teaching-Learning type of Blended Learning in instruction moves from the desired. strategies adopted which content is presented to group learning space to the students at their homes while individual learning space, and in India in the wake the resulting group space is Flipped-Classrooms they practice it to strengthen it of Covid-19 further at school or a designated transformed into a dynamic, are there to stay classroom. interactive learning environment In response to untimely post COVID-19 where the educator guides interruption in providing It is, in fact, an instructional students as they apply concepts strategy with a definite purpose and engage creatively in the formal instruction, academic A concept that has been to augment student engagement subject matter. institutions had to retort to making waves in context of digital platforms for imparting and learning through reading digital learning worldwide is a A Flipped Classroom employs necessary education to the the content at home while Flipped-Classroom. As more and the above definition and deprived, in online or offline working on actual problem- more market-players in India underlying concepts to direct

90 Quality India October to December 2020 91 Members Write Ashoka Kumar Nanda EnMS Principal Consultant, NBQP/ QCI

Energy Review for Green Building Projects

students towards a more of into a digital-coaching-provider COVID-affected and have hence The present day of major changes in the self-paced strategy to grasp for the benefit of government initiated a social endeavour comfort and the world needs field of green buildings content delivered to them in job-inclined-aspirants, who have to organise Free-of-cost well being green buildings to be in India and the local diverse Interactive modes. The been dependant till now on Masterclasses for more than 56 constructed newly as green building industry • Water available content may be in form high-ticketing physical coaching lakhs of Board exams bound- well modify the existing has evolved significantly management of pre-recorded videos, digital facilities. We have recently students of ‘Uttar Pradesh buildings to have the over the past few years. slideshows, digital research, launched eVidya, the one-stop Madhyamik Shiksha Parishad’, • Use of green building status. Many organisations like text readings, online student- e-coaching solution for all such due to appear for annual First of all we have to ASSOCHAM,IGBC, GRIHA sustainable discussions and Teacher-student job-seekers, especially those assessment in 2021. The 30 days know what is green etc are working in this building online communication. Such a residing in tier-2 and tier-3 prolonged Classes by reputed building and how they field. Classroom provides the learner cities in state of Uttar Pradesh, educators on eVidya TV, eVidya’s materials are to be designed for with plenty of opportunities to to facilitate their preparation YouTube channel, will target • Solid waste the Indian Construction For the green clarify and apply the imbibed for a respective competitive Grades 10 and 12 students to sector. There is a need management knowledge through a variety of screening, at an affordable price. help them prepare hassle-free building to have reduction in mentored activities. Our dedicated team, comprising during times of interrupted construction • Socio economic cumulative annual of technocrats and renowned school instruction while strategies energy consumption the following educators, have succeeded in coaching facilities have been in and also installation of aspects play • Performance The 4 Pillars of making the utility functional on a disarray. renewable energy. As the lines of Flipped Classrooms and vital role for the monitoring Flipped Learning as fossil fuels are depleting Learning. We have been aiming I would like to conclude by project to be and validation at a faster rate due to per FLN at simplified and Incentivized conveying my heartfelt gratitude process huge demand of energy successful. learning through ease of to Quality Council of India for in various sectors like Figure 4 shows the determinants language used, flipped-content letting me express my sincerest • Training and Industry, domestic uses, identified as the four pillars, by resources, live activity-based of views though with a die- • Site planning capacity transport etc. Through Flipped Learning Network to interactive classes and high-end hard optimism that a Flipped • Construction building of the green building projects carry-on Flipped Learning: assessment tools for immediate Classroom is here to stay post project team we can reduce the management feedback. COVID-19, too. It has been an earnest desire of domestic consumption • Energy • Corporate social Vidya Prakashan Mandir Private All the stakeholders at VPML substantially to around management Responsibility Limited (VPML), a distinguished feel sympathetic towards the 30-40% of the present etc. publishing house, to develop demand. There have been • Occupant

92 Quality India October to December 2020 93 In todays topic we will be consumption varies in different 3. Lighting power density these values depends on the unit temperature difference focussing more on energy areas of India based on its which is expressed as watt Efficient Electric agencies who is going to certify between the two sides of the management along with climatic condition. per m2. Equipment And the building as per their rating unit component. So both SHGC efficient electric equipment, Systems system. and U value plays an important and imperishable energy. On For the energy management • For building exterior role in energy saving. For the day the above aspects listed from system, the energy efficiency and parking space the NOTE: 1)For industrial projects lighting purpose ECBC section By installing efficient electric A-K the energy management has plays a very important role value considered to be only non- process electric 4.2.3 is considered with its two equipment and systems we will been given maximum weightage on the construction of the =2.2watt per m2. demand loads are considered approaches for compliance. Two be able to reduce electricity for the green building project. building like use of energy for sizing the imperishable approaches are: 1) Simulation • For interior common consumption to a substantial We need to know certain efficient fixtures, energy efficient energy system capacity. 2) approach which is carried out spaces it is 6.5 watt per value say around 20-30%. For manadatory requirements along building materials. Towards Solar water heater system through computer. As per clause m2. ex: 1)ECBC compliant power with additional points to be the energy conservation are not considered as power 4.2.3.1 of ECBC ,some considers transformers where we consider taken care while constructing or and energy efficiency many generation sources for energy atleast 40% of the area of any • For residential interior the minimum acceptable renovating a building to provide guidelines are available on the saving purpose.3) The offsite occupied space should comply spaces the value =7 watt efficiency at 50% and full it the status of green building. Bureau of Energy efficiency renewable energy system should with the day light requirement. per m2. load rating.2)Energy efficient website. However we will be prefferably located within the 2)The second alternative motors confirming to IE2/EFF1 In India we have five climatic discuss few points here for 4. HVAC(Heating Ventilation same utility service area as the approach is the manual class/BEE 3 star rated as the zones (1.Composite, 2.Hot the general awareness. and Air Conditioning) facility. 4) The green building approach .This approach makes minimum requirement. IE2 is and dry, 3.Warm and humid, ECBC(Energy Conservation equipments: project can sign a contract with use of daylight extent factor as the international efficiency for 4 Moderate ,5. Cold).Various Building Code)and NBC(National the offsite renewable energy per section 4.2.3.2 of ECBC. climatic conditions have Building Code) provides many • All unitary and split high efficient motors. Similary, developer for a period of atleast different temperatures and guiding factors on the same. AC system are to be IE3(premium efficiency) and 2/3 years. For the purpose of daylight humid conditions. In India we ECBC provides guidelines minimum BEE 3 star IE4(super premium efficient design only sky illumination experience six seasons. If the for commercial projects rating . motors) can be considered as is considered for illumination temperature is which have a) mandatory more efficient ones . Optimal use of of the building interior. Direct requirements(section4.2 , • For other HVAC solar illuminance should not NOTE: For industrial projects the natural light in 1. >30degree C and humidity 5.2 ,6.2 & 7.2). Similarly the equipement refer ECBC be considered. For ex: wide and motors installed for non- process <=55,then it is considered ECBC also has prescriptive 2017. green building low height openings are easier applications are only considered. as hot and dry climate. Ex: method(section 4.3, 5.3, 5.4, projects: to shade against sunlight entry. Ahmedabad. 5.5 & 6.3 ) or whole building Energy Performance However glare can take place performance method(section due to excessive contrast of 2. Between 25-30 degree C Index Use of imperishable The aim is to reduce the 9) along with all mandatory illumination or from an excess and humidity<75,then it is reliance on artificial lighting requirements. The commercial energy resources: illumination in the field of considered to be moderate This is defined as ratio of and save lighting energy. The buildings has to comply all view. Glares can be reduced by climate. annual energy consumption to building spaces are designed the mandatory requirements The intent or the aim is to reduce over hangs, shades, balcony, or total built up area excluding to deliver visual ,thermal and and either the prescriptive the dependency on exhaustible louver system as they reduce 3. For the warm and humid basement. However EPI ratio acoustical comfort to the method or the whole building fossil fuels and to ensure the effective height of opening. climate the temperature is which is the ratio of EPI of building accupants. Solar heat performance method. incorporation of renewable The sil height of the windows >25degree and humidity proposed building to the EPI gain coefficients are taken lies between 55-75. Ex: energy resources in the project. into account and accordingly are kept low to allow increased For Residential Buildings we of standard building is also Kolkata, Chennai, Mumbai This is achieved by installing the Window Wall Ratio WWR illumination. need to consider different values considered while designing and Bhubaneswar. onsite or offsite imperishable and SRR Skylight Roof Ratio as per NBC. For ex: the new building. The EPI Diffusing glazing should be used energy system to offset a part are considered for designing of standard building can be properly within the normal field 4. If the temperature is or electric contract demand of the building. Solar heat gain 1. Glazing(window, door, obtained from ECBC. For Ex: A of views. It can scatter direct <25 degree C then it is the project. A minimum % is coefficient is the ratio of solar façade off condition space). residential building located in incident solar beam. Hence all considered to be cold fixed by different agencies for heat passing through the glazes The shading coefficient has moderate climate should have of the above can be used for climate. Ex: Himachal giving the rating to the green to the total incident solar to be <=0.35 EPI benchmark of 50KWH per optimum use of natural day light Pradesh. building project. For ex: 5% radiation. Lower the SHGC value m2 per year. EPI is calculated and thereby reduce the energy 2. The overall heat transfer offset for onsite and 10% offset is better. High albedo materials 5. The composite climate taking the interior lighting and consumption. coefficient for a roof for the off-site installations can be used in roof and non- prevails in the area like HVAC load only. For outdoor assembly <=0.8watt per m2 are considered as essential by roof (parking) areas to reduce Delhi , Allahabad, etc. illumination, the lamps are per Kelvin. Similarly for the some agencies.. Other agencies the heat island effect as well Similarly other areas in India required to meet the luminous wall assembly the overall like GRIHA considers 2.5% for as cooling energy consumption are covered under different efficacy level of around 75 heat transfer coefficient day time commercial buildings .Similary the U value(overall heat climate conditions. lumens per watt. value is <=1.5 watt per sq.m and 0.5% for 24/7 occupied transfer) is the rate of heat flow buildings as mandatory for Hence accordingly the energy per kelvin. through a unit area of building onsite installations. However component through an overall

94 Quality India October to December 2020 95 Water management for energy consumption: Members Write Dhruv Kishore Bole 1. Focus is given to reduce the building water consumption Trainer - Hospitality & Food Safety through the use of low flow fixtures. Ex: water closets with dual flush type with WAY flush rates 4.6/2.6 LPF. For the kitchen sink faucets 4.5LPM at 3 bar design pressure may be used. FORWARD Mitigating Food 2. Censor based water fixtures can be used in common areas .Water flow The green building projects not only saves Allergen Risk restrictors/ aerators can be energy but also ensures the use of locally avail- installed in the high flow able construction materials and also ensures the fixtures. compliance to various statutory and regulatory Under FSMA 3. We can have water efficient rules and laws, thereby reduction of pollution, irrigation system to reduce the demand for landscape proper handling /reuse of generated waste during Global consumers have controlling allergen of food allergy in these water as well as by planting pre/post construction activity. Hence, the green Regulatory a universal quest for cross contact, accurate susceptible consumers native/naturalised flora in building projects should be made mandatory for safe and nutritious food. allergen declaration and continues to increase the project. Perspective and With rise in international ingredient information over time. There has the all future new buildings as well renovation of Best Practices food trade and retailing, on food packaging been a significant rise 4. we also have to focus on existing buildings. There are many examples of the global food supply labels. Food allergy is in incidents of food recycle and reuse of waste saved energy by renovating the very old existing for Indian Food chain has become an abnormal immune- allergies in the United water as well as reusing susceptible to food mediated response to a States in recent years the captured rain water buildings .This could be possible by use of proper Manufacturers allergen control failures, protein in food. These witnessing undeclared through rain water recharge use of efficient building materials and technolog- owing to a complex web food allergens cannot be allergens on food wherever allowed .The ically developed efficient electrical and mechan- of relationships among processed out through packaging labels that central ground water board multi-tier supply chain cooking or heating and have increasingly CGWB suggest that if the ical equipments ,fixtures and fittings. Certified actors operating across trigger potentially deadly compromised public ground water table is high professionals for the green building projects can international borders. allergic reactions in health. Allergen then ground water recharge be of much help for supervising the green build- susceptible customers contamination remains should not be done. India is one of the causing rashes, tingling the common reason ing project works taken up by the rating agencies. leading exporters of in the mouth and for food recalls in the Other criteria like sustainable building materials food in the United States respiratory distress. In United States. This (US). Around 32 million and the construction management along with the a fraction of people, leads to increased people in the United allergen exposure scrutiny for Indian food site planning also plays a vital role for the energy States have food-related causes anaphylactic manufacturers exporting efficient green building projects. Reference can allergies. US Food and shock, a dangerous to the United States. Drug Administration be made to the websites of BEE , ASSOCHAM allergy response As the global food (FDA) recognizes requiring treatment in industry continues to ,IGBC and GRIHA etc for getting the details about eight common food as the emergency room. struggle with Allergen the green building projects. “Big 8 Allergens”that Food allergic consumers Control Program, includes Milk, Eggs, Fish, have their own set of food and beverage Crustacean Shellfish, challenges and varying products adulterated Treenuts, Peanut, Wheat degrees of sensitivity with allergens make and Soybeans. As these in selecting safe food their way to US food account for 90% of food products. The prevalence market. With a view allergies, US law requires

96 Quality India October to December 2020 97 to strengthen the domestic allergen cross-contact food safety landscape, The US may arise out of common FDA brought into an effect, agricultural equipment used Food Safety Modernization in harvesting both allergic Act (FSMA) in 2011, requiring and non-allergic products foreign producers involved and food processed in in manufacturing, processing, shared environments without packing or holding human food contamination controls. to determine food allergen hazards and create, implement Running allergen-free and document Allergen Control products before allergenic Plan based on Hazard Analysis products, separating and Risk-Based Preventive employees on product lines, Control (HARPC) to combat using dedicated pallets Image 2. Allergen Risk Management. Adapted from Dr. Boyacioglu, 2019. https://www. bakingbusiness.com/articles/49216-the-vital-components-of-an-effective-allergen- food safety problems including and cleaning thoroughly Image 1. Allergen Controls & FSMA. Adapted from (Allergen Controls and FSMA, control-strategy. ©2020 SOSLAND Publishing Company allergen contamination. 2015). https://www.aibinternational.com/en/Food-First-Blog/PostId/11 at changeover is crucial Meticulously striving for food Copyright 2020 by AIB International to prevent allergen cross- formulations must be clearly and controls on the issue of allergy controls as one area of contamination. Administering Allergen has been categorized packaging error is classified as communicated with the quality packaging articles for allergic focus, US importers corroborate stricter internal process as a chemical hazard in the an unintentional introduction. and safety team and also down and non-allergic products. imported foods present the controls through identifying and food and beverage industry Senior management commitment the production line to ward off Packaging controls in allergic same degree of public health segregating manufacturing areas and with its permissible level to Allergen Control Plan by formulation failure induced foods have the predominant protection equal to the food with cross-contact potential not established under Food dedicatedly implementing allergen contamination risk. objective of communicating and produced in United States. by installing mechanical Safety Modernization Act, the preventive control food safety barriers and preventing helping consumers in making US Importers need to ensure Food packaging is a very crucial allergen management remains system facilitating quick proximity between allergen better purchase decisions by that their foreign suppliers are point requiring significant a high-level challenge and discovery time of issues with and non-allergen products identifying the presence of registered and compliant with control for allergen risk an uphill task for Indian food real-time visibility is pivotal to through hygenic zoning, allergic products which may the Foreign Supplier Verification management. Food packaging manufacturers exporting to the success of food allergen allergen mapping, segregating significant public health risk. Program (FSVP) regulations articles regulated under FSMA the United States. With FSMA management and control and to storage rooms, manufacturing Verifying labeling accuracy, under FSMA laws. The law regulations are considered in effect, the Indian food foster strong food safety culture equipment, storage containers, packaging controls to avoid also empowers US importers raw materials that need manufacturers must implement throughout the organization. sampling devices and packaging mispackaging of products and to conduct regulatory and approval and procurement FSMA Proposed food safety Managing allergens and allergen tools are productive strategies. facilitating accurate information consultative food safety audits controls. Getting the packaging and quality management cross-contamination right Also eliminating possibility of disclosure of consumer interest of Indian food facilities on label right is important but solutions with absolute clarity from incoming ingredients crossover of open conveyors to is significant for public health preventive control food safety keeping it right all the time is on the farm to table continuum, to the final product remain protect product from allergen protection and promotion. system either themselves or equally important. Effective mapping risks and interactions a critical aspect. Proactively cross contact is important. Food As a preventive control, food through third party certification communication between all in different supply chain stages vetting Allergen Management processing equipment must be facilities dealing with both bodies accredited by US FDA. parties involved in packaging that facilitate meeting FSMA Plan in food manufacturing of food grade non-absorbent allergenic and non allergenic When inspecting and auditing design is a prerequisite. allergen requirements, mitigate facilities begins with supplier material with easy-to-clean food products must control their foreign food facilities, auditors Approving packaging suppliers, allergen contamination risk, risk assessment and evaluation and pit-s free surfaces to avoid reworked products through color look out for allergen-specific checking incoming packaging avoid product recalls and meet of logistic threats. To mitigate trapping of allergenic materials. coding, segregating labeling risk assessment and level of deliveries for compliance and consumer demand of food risk poised by supply chain, Compressed air system and accuracy and reevaluating to documentation and record- labeling standards, removing or safety. ingredient supplier approval and cleaning equipments like avoid rework failures. As one of keeping maintained by the destroying obsolete packaging controls are pivotal. Practicing vacuum cleaners and brooms the preventive controls, food site. The Act proposes that Allergen incidences can occur from the site, verifying new good communication with carry residual allergen laden facilities must write an effective the manufacturing units must through the intentional and packaging and controlling the suppliers through means of dust or aerosols that could product recall action plan modernize their Current Good unintentional presence of packaging review process are allergen focused procurement, inadvertently introduce describing recall procedures Manufacturing Practices allergenic components in food significant allergen controls. seeking certificate of analysis allergens into non-allergic and steps for initiating product (CGMP) and deploy risk-based and beverage products. Food In food manufacturing units with full information disclosure products and trigger cross- recalls, direct consignee and preventive controls to address products containing allergenic preventive controls on packaging on raw materials, conducting contamination risk. Controlling public notification, effectiveness allergen related public health components as a base ingredient and labeling begin by delegating supplier on-site audits are dust emission and transmission checks, mock recalls and product concerns in finished food like is a case of intentional authority and accountability for critical to allergen control. The and sampling compressed air are disposal with a view to quickly allergen cross-contamination, introduction. The existence label management. Preventive manufacturer is expected to important risk control measures. remove products from the packaging and labeling of allergenic components in strategies under the plan have a clear understanding of Careful consideration of the commerce. As mandated in the errors and incorrect allergen food products through cross- include labeling advisory, data points to ensure supply introduction of new allergens FSMA Act, indian food facilities declaration. contact, accidental addition and accurate allergen disclosure chain controls. Unintentional into revised or new product exporting to United States

98 Quality India October to December 2020 99 Advertisement/ must have inter-disciplinary food facilities must establish, no known cure to allergic Advertorial QUALITY food safety team and atleast implement, document and reactions, accurate allergen one“Preventive Controls communicate written corrective labeling and allergen removal A QCI PUBLICATION Tariffs October to December 2020 Qualified Individual”(PCQI) action plan and assign corrective practices in food manufacturing INDIA responsible for developing, action procedures and measures units are only vital controls implementing and managing for preventive controls in line Indian food manufacturers Half Page Full Page Inside Cover Back Inside Back Cover HARPC Plan to ensure safe with the nature of the hazard. have, to provide safe food to CASUAL PREINSERTION COST food production. Employees Monitoring in form of continuous US consumers, protect public are the eyes and the ears observations and measurement health and avoid allergen- Non-Members ₹ 18,000 ₹ 30,000 ₹ 80,000 ₹ 90,000 ₹ 1,00,000 of a manufacturing unit and to assess outcomes of specific nonconformity. After Member (10% Discount) ₹ 16,200 ₹ 27,000 ₹ 72,000 ₹ 81,000 ₹ 90,000 employees should be trained implemented control measures all, achieving consumer trust of ANNUAL CONTRACT FOUR INSERTION COST on easy storage for correct is crucial to keep process in safe food imports, reliable food identification of packaging check. Verifying and validating product information and creating Non-Members ₹ 70,000 ₹ 90,000 ₹ 2,20,000 ₹ 2,00,000 ₹ 2,50,000 materials, matching multi- allergen control plan by transparent food supply systems components of packaging like incorporating best practices that brigde the confidence gap Member (10% Discount) ₹ 63,000 ₹ 81,000 ₹ 1,98,000 ₹ 1,80,000 ₹ 2,25,000 lid and pots and exercising like product testing, routine between brand and US consumer JACKET AD: ₹ 1,60,000 preventive controls ensuring inspections, internal audits, is a matter of global priority and product gets housed in documentation and record- public health protection. * Payment to be made by cheque/ DD drawn in favour of Quality Council of India right packaging. Segregating keeping ensures preventive employees through color- controls are consistent and Mechnical Data Other Informations coding to ensure the correct achieving the desired outcome References: Bleed Size : 21.6 cms x 29.4 cms Language : English work station is another control of controlling allergen risk. Not Non-Bleed Size : 21.13 cms x 28.76 cm Frequency : Quarterly measure to strengthen the all allergen testing methods https://www.cnbc. allergen management plan. are created equal. For allergen com/2016/09/09/allergies-are- For futher details, please contact: Ms. Pooja Singh - [email protected] | +91 9990699909 Visually clean is always the in question, understanding on-the-rise-and-here-are-three- Ms. Shagufta Parveen - [email protected] | +91 8448827826 primary evidence and the acceptable level of sensitivity, reasons-why.html first standard to validate the detection potential and the Quality Council of India https://www.fda.gov/food/ cleaning. Validating sanitation limit of quantitation are the nd food-safety-modernization-act-fs- Institution of Engineers Building, II Floor, 2 - Bahadur Shah Zafar Marg, New Delhi - 110002, India. effectiveness before the restart guiding factors in selecting the ma/full-text-food-safety-moderni- Tel: +91-11- 2337 9321 | Fax: 91-11-2337 8678 | Email: [email protected] and in between allergic and allergen detection tests. zation-act-fsma non-allergic product run is From US FDA regulatory crucial to warding off allergen https://www.fda.gov/food/guid- perspective, FSMA non- cross-contamination risk. The ance-regulation-food-and-di- compliance in terms of cleaning and sanitation program etary-supplements/food-safe- Professional Membership Scheme allergen labeling could lead in the manufacturing unit ty-modernization-act-fsma must be validated by verified to enforcement actions with allergen clean changeover and financial penalties and recall https://www.foodsafetymagazine. Dear Quality Aspirants / Professionals, demonstrate consistency in order. Allergen contamination com/magazine-archive1/decem- Warm greetings ! achieving the desired level of induced product failures ber-2016january-2017/get- NBQP is one of the five constituent Boards of QCI. The “Professional Membership Scheme” is one of the allergen residue removal from translate into a huge liability for ting-ready-for-fsmae28099s-al- initiatives which is being operated by the NBQP in order to make “Nationwide Quality Movement” a reality, as food and non-food contact Indian food manufacturers and lergen-guidelines/ well as integrate the organizations, institutions and individuals working in the field of quality. surfaces through application of has a long term negative impact potent cleaning agents. Training on financial performance in the https://www.foodallergy.org/ This “scheme” is open for all as per their eligibility and it would give you an edge over the other Professionals/ employees on hygiene and form of product rejection at the resources/facts-and-statis- Corporates as QCI has earned the reputation of being a very credible, successful and highly sought after accreditation/ sanitary practices dedicated point of imports, destruction tics+&cd=1&hl=en&ct=- registration institution. Besides getting the membership certificate, a copy of quarterly “Quality India” magazine and to allergen management will or product rework, increased clnk&gl=in an opportunity for placing articles/ads in it, discounted registration for the Awareness/Training programs & events such as further push back allergen cross- public health risk, falling Conclaves, Seminars/Workshops, access to the upcoming Knowledge Repository etc. will be provided. http://www.fnbnews.com/Top- contamination risk. In cases consumer trust and rising News/Food-exports-from-India- If you have the passion to become a part of this movement for quality promotion, stay abreast with the latest on the quality front, where food facility has been into business litigations. Indian top-refusal-list-prepared-by-US- connect with other professionals, advance your knowledge and career, or grow your reputation as a thought leader, this membership indentical food allergen profiles, exporters must demonstrate a FDA-44-alerts would put you on the right track. only labeling accuracy needs to clear understanding of allergen related FSMA regulations, as be addressed as there remains https://www.nist.gov/blogs/ Best Regards, risk-based preventive controls no possibility for cross contact. manufacturing-innovation-blog/ CEO-NBQP(QCI) leverage to mitigate allergen In view of food safety and for food-safety-moderniza- contamination risk ensuring successful allergen control plan, tion-act-nutshell For any membership related queries, you may connect: federal compliance. With Work: +91-11-23321274 / 23323415 | Ext: 307 / 302 Mr. Kushal Kanwar Mob.: 09654170686 / 09717062729 100 Quality India October to December 2020 101 QCI Professional Membership Scheme

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