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Santa Maria Area Transit (SMAT)

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Santa Maria Area Transit (SMAT) October 2019 TABLE OF CONTENTS Section I .................................................................................................................................. 1 Introduction ........................................................................................................................ 1 Overview of the Transit System ............................................................................................ 1 Section II ................................................................................................................................. 9 Operator Compliance Requirements .................................................................................... 9 Section III .............................................................................................................................. 17 Prior Triennial Performance Recommendations ................................................................. 17 Section IV ............................................................................................................................. 21 TDA Performance Indicators .............................................................................................. 21 Section V ............................................................................................................... 34 Review of Operator Functions ............................................................................................ 34 Operations ............................................................................................................................. 34 Maintenance .......................................................................................................................... 39 Planning.................................................................................................................................. 40 Marketing ............................................................................................................................... 41 General Administration and Management ............................................................................ 42 Section VI .............................................................................................................. 45 Results and Recommendations .......................................................................................... 45 Triennial Performance Audit Santa Maria Area Transit (SMAT) Section I Introduction California’s Transportation Development Act (TDA) requires that a triennial performance audit be conducted of public transit entities that receive TDA revenues. The performance audit serves to ensure accountability in the use of public transportation revenue. The Santa Barbara County Association of Governments (SBCAG) engaged Michael Baker International to conduct the TDA triennial performance audit of the public transit operators under its jurisdiction in Santa Barbara County. This performance audit is conducted for the City of Santa Maria’s transit system, Santa Maria Area Transit (SMAT) covering the most recent triennial period, fiscal years (FY) 2015-16 through 2017-18. The purpose of the performance audit is to evaluate SMAT’s effectiveness and efficiency in its use of TDA funds to provide public transportation in its service area. This evaluation is required as a condition for continued receipt of these funds for public transportation purposes. In addition, the audit evaluates SMAT’s compliance with the conditions specified in the California Public Utilities Code (PUC). This task involves ascertaining whether SMAT is meeting the PUC’s reporting requirements. Moreover, the audit includes calculations of transit service performance indicators and a detailed review of the transit administrative functions. From the analysis that has been undertaken, a set of recommendations has been made which is intended to improve the performance of transit operations. In summary, this TDA audit affords the opportunity for an independent, constructive, and objective evaluation of the organization and its operations that otherwise might not be available. The methodology for the audit included in-person interviews with management, collection and review of agency documents, data analysis, and on-site observations. The Performance Audit Guidebook for Transit Operators and Regional Transportation Planning Entities published by the California Department of Transportation (Caltrans) was used to guide in the development and conduct of the audit. Overview of the Transit System Background Transit service in Santa Maria began in 1975, when the City contracted with the Santa Maria Organization of Transportation Helpers (SMOOTH) to develop and operate a public transit system. In January 1978, a fixed-route service was introduced along the Broadway corridor. A second fixed route was added in 1981 and Saturday service was added in 1982. SMOOTH operated the service until 2004, when the City retained another contractor to operate the service. The City of Santa Maria Public Works Department, Public Transit Services Division provides system administration, planning, and oversight while enlisting the services of private contractors for bus operations, maintenance, Triennial Performance Audit 1 Santa Maria Area Transit (SMAT) janitorial services, marketing, and advertising. The current total local service area is approximately 34 square miles, encompassing primarily the City of Santa Maria and the adjacent unincorporated communities of Orcutt and Tanglewood. Santa Maria, which was incorporated in 1906, is located at the junction of US Highway 101 and State Routes (SR) 135 and 166 in the northern part of the county. Santa Maria has a total land area of approximately 23 square miles. The 2010 US Census data showed a population of 99,553 with 9.4 percent of total residents aged 65 and older. Compared with the 2000 Census figures of 77,423, the population increased by over 28 percent. Based on the 2019 California Department of Finance estimate, Santa Maria’s population has since grown to 107,356 residents and is the largest city by population in the county. The city serves as the administrative and commercial hub for northern Santa Barbara and southern San Luis Obispo counties. The local economy is supported by a productive agricultural sector characterized by wine grapes, vegetable crops, and cattle ranching. In addition, the region is known for its aerospace, communications, high-tech research and development, energy production, military operations, and manufacturing. Vandenberg Air Force Base, located 20 miles southwest of Santa Maria, plays an important role in the city's economic engine as being a major employer in the area. System Characteristics Santa Maria’s transit system currently operates intracity and regional commuter service as well as an Americans with Disabilities Act (ADA) complementary demand-response service. The local fixed- route service operates under the name of Santa Maria Area Transit, or SMAT. The regional commuter service provided by the City in conjunction with several local agency partners is called the Breeze and offers commuter-based general public transit connecting Santa Maria with various areas in the north county and the Santa Ynez Valley. SMAT operates seven days a week, with abbreviated schedules on the weekends. The system does not operate on New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, and Christmas Day. The weekend service schedule is operated on the following holidays: Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Labor Day, Veterans Day, the Wednesday before Thanksgiving, the Friday after Thanksgiving, Christmas Eve, the day after Christmas, and New Year’s Eve. Service changes were implemented on February 13, 2017, which involved eliminating Routes 61 and 62 as well as extending the hours of operation of Routes 1, 2, 3, 5, 6, and 7 until 9:30-9:45 p.m. Fixed-Route Service: SMAT’s current fixed-route service comprises eight main routes that operate on weekdays and weekends. Weekday hours are from 5:30 a.m. to 9:30-9:45 p.m., with limited service on Saturdays and Sundays from 7:00 a.m. to 7:11 p.m. Weekday tripper services are also available. The principal transfer point is the Santa Maria Transit Center, located at the southeast corner of East Boone and South Miller Streets. The facility opened in June 2011 and replaced the transfer location at the Town Center Mall. The downtown transit center enables passengers to more easily transfer among local and regional routes. Triennial Performance Audit 2 Santa Maria Area Transit (SMAT) Other transfer options are available throughout the system including key points at the County Government Center, Town Center Mall, and Miller at Orange. Service frequencies for local routes generally range from 30- to 60-minute headways on weekdays, 40- to 90 minutes on weekends, and 40- to 45 minutes on weekday evenings. SMAT has been working to reduce interlining of routes with more direct service. A summary of routes, frequencies, and destinations is presented in Table I-1. Table I-1 SMAT Fixed-Route Services Route Number Frequency/Operation Major Destinations 1 Weekdays ▪ Transit Center 5:35 a.m. to 8:49 p.m. ▪ Broadway and Alvin 40-minute frequencies ▪ Taylor and Casa Grande Weekend ▪ Railroad and Hidden Pines 7:40 a.m. to 6:38 p.m. ▪ Broadway and Orchard 40-minute frequencies 2 Weekdays ▪ Transit Center 6:30 a.m. to 9:27 p.m. ▪ Western and Harding 30-minute frequencies ▪ Railroad and Alvin Weekend ▪ Mussel Senior Center
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