Journeys of a Lifetime
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Discovery exclusive cycling Asia’s rural regions are often national parks best explored on bicycle splendour the most scenic place to world wonders visit in all of Thailand explore Asia’s diversity through its heritage sites journeys of a lifetime ensuring the utmost comfort for all guests WHAT’S HAPPENING foreword contents issue 4 Will you be at any of these WHAT’S HAPPENING 3 upcoming tradeshows? For centuries Asia has offered CUSTOMER JOURNEYS 4 We will and would love to see you. a land of adventure, intrigue, Specially designed to enrich guests’ journey 5 Come and meet us! culture and cuisine to foreign travellers. Today, the vast LOCAL INSIDER 6 continent still excites travellers Uncovering Cambodia 6 with its varied destinations, Beyond Angkor 7 WHAT’S HAPPENING landscapes, traditions and CROSS COUNTRY 8 hospitality. Perfect pairings: Sri Lanka & Maldives 8 13 - 15 Jun 18 Pattaya Where East Asia meets Southeast Asia 9 CUSTOMER While it’s never been easier to dive deep into Asia, its DISCOVERING 10 1 JOURNEY OUR PEOPLE exotic allure hasn’t worn off. In fact, modern-day Asia’s National park splendour 10 8 mix of old and new, traditional and contemporary, familiar and unexpected is more interesting than ever WHEN TO TRAVEL 11 3-tier service level PHILIPPINES before, and known for its hospitality. Myanmar’s green season 11 Own fleet OFFICE Professional chauffeur 7 From visiting some of the world’s most ancient New Philippines office New Philippines office 25 - 28 Sep 18 Paris BIKING TOUR IN MYANMAR & BORNEO 12 Well-trained guide sites, like the Great Wall of China or Cambodia’s Angkor 24/7 multilingual concierge Wat, to relishing new luxury escapes in surprisingly OUR HONEYMOON STORY 14 Your Travel Expert booklet rural spots and everything in between, visitors to Asia WHAT’S NEW 16 can appreciate a wealth of diverse destinations and A DAY IN THE LIFE 18 experiences like nowhere else. In this issue of Diethelm Discovery, we show RIVER JOURNEY 21 ANIMAL how even the most well-known of destinations still Cruising through history 21 5 - 7 Nov 18 London FREE Wi 6 WELFARE having something special to offer and how travellers FOODIE TIPS 22 can truly make the most of their Asian journeys Delicious dim sum and savour Singapore 22 Our People Our World Our Actions through authentic experiences, connecting with local Khmer kitchen 23 CSR ambassador communities, travelling in comfort and, of course, HEALTH & DID YOU KNOW 24 Should simply having fun. We’ve covered everything from why SAFETY 5 reasons to visit Bhutan 24 2 not do! Cambodia deserves more time on your itinerary to World wonders 25 28 - 30 Nov 18 Barcelona Training where to explore new frontiers in Malaysia, chartering Fire safety guide a catamaran to sail through the Maldives in style to PASSION PARADISE 27 Incident reporting and investigating Responsible Travel where to find the best shopping deals in Singapore. SPECIAL OFFERS 28 Health and safety audits With more than 60 years working, living and Animal welfare DINE LOCAL 30 welcoming guests in Asia, the dedicated Diethelm Travel team is now sharing their secrets with you. FIELDS OF GOLD 32 CRISIS 3 - 6 Dec 18 Cannes SHOPPING TIPS 33 MANAGEMENT Get ready for a Journey of a Lifetime, 3 YACHTING 34 Sun kissed sailing in the Maldives 34 INSURANCE COVERAGE Stephan Roemer LUXURY TRAVEL 35 4 CEO of Diethelm Travel Group Move through Myanmar in Style 35 rd party liability insurance covering PARADISE FOUND: SONEVA KIRI 36 all regions SOFT ADVENTURE 38 CHF 20 Million Next-level tuk tuk rides 38 Where to take your next meeting 39 get social STORY FROM EXPERTS 40 COMMUNICATIONS CHANNELS 5 facebook.com/diethelmtravel BEST READS 42 twitter.com/diethelmtravelG STAFF OUT & ABOUT 44 FESTIVALS 46 Sitio web en español linkedin.com/company/diethelm-travel-group OUR POPULAR WEBINARS ARE BACK 47 google.com/+diethelmtravelG Spanish website Webinar Agent Portal Newsletter Diethelm Discovery WHAT PEOPLE SAY ABOUT US 48 Magazine instagram.com/diethelm.travel 10 REASONS TO BOOK WITH US 49 BE IN TOUCH 51 2 www.diethelmtravel.com www.diethelmtravel.com 3 CUSTOMER JOURNEY journeys of a lifetime specially created OUR REDESIGNED CUSTOMER JOURNEY ENSURES DIETHELM TRAVEL GUESTS ALWAYS TRAVEL IN THE UTMOST COMFORT DESIGNED TO ENRICH GUESTS’ JOURNEYS From being picked up at the airport upon arrival to being dropped off at one’s hotel, transferred in between destinations or guided through 24/7 Concierge Service Diethelm Travel Guide unique sites and attractions, Diethelm Travel has carefully redesigned the entire customer journey to not only be safe, convenient and comfortable Throughout all selected transfers, excursions and Of course, Diethelm Guides play an important role in but to also provide guests with a choice when it comes to their travel styles. For the more discerning customer, Diethelm Travel has created a new tours, guests have access to Diethelm Travel’s crafting the customer experience and are carefully signature concierge service, which is: prepared for the position. All guides are: service level which aims to provide a new easy up-sell tool for agents and further choice to their customers’ holiday experience. Special services • Available 24/7 with one phone number per • Fully licensed and holders of a Certificate of have been carefully included into our operation that will enhance your customers experience from the minute they arrive until they complete their language (guests are welcome to use their guide Excellence from the Diethelm Travel Academy – an journey, all of which are now categorised under our new three-tiered travel options. or chauffeur’s phones to call the concierge when initiative to streamline the ongoing education and they’re on the road) training of both Diethelm Travel’s permanent and Three-Tiered Travel Options ’Diethelm Quality’ • Branded umbrellas • Multilingual: English, French, German, Spanish and freelance employees Three specially designed tiers of travel style options Created specifically to cater for independent FIT • Branded bottled mineral water and signature Russian • Enthusiastic and charismatic, offering genuine allow guests to better tailor their personal journey to travellers, Diethelm Quality is a uniquely high scented cold towel service, tissues and candy • Available for guests relations, assistance, destination insights and in-depth knowledge fit their budget and lifestyle preferences. quality standard designed by Diethelm Travel to • Local snacks/seasonal fruits additional service bookings (anything from • Able to cater to major languages and are carefully further enhance the customer journey as well as • Baby/child seat or wheelchair upon request restaurant reservations to dentist appointments), selected and assigned to perfectly match the Budget to differentiate from other local operators with a recommendations and itinerary changes nature of the excursion/tour The most cost-effective option for budget-conscious combination of unique and distinctive added values Luxury • Able to make special arrangements with suppliers • Dressed in a professional Diethelm Travel uniform travellers, Budget service is available with both seat- including: Diethelm’s Luxury level raises the bar even higher, for birthdays, anniversaries, etc. or national dress (when required by country) in-coach and private options. This is the same level of • Comfortable and spacious vehicles equipped with encompassing the benefits of Diethelm Quality plus • Able to help with any unexpected incidents or service as other local operators (basic standard) and proper insurance, GPS, safety gear and first aid box a range of additional surprise touches to further itinerary changes and coordinate plans in the case Your Travel Expert still meets all the stringent requirements for Diethelm • A uniformed Diethelm Travel chauffeur elevate the customer experience and upgraded vehicle of cancelled flights, sickness, etc. Our decades of arranging Asian travel itineraries open Travel’s safety standards. • A highly experienced and well-trained guide options, such as Porsche Cayenne, Mercedes E/S Our excellent concierges receive training on world the doors to endless possibilities for an unforgettable • 24/7 multilingual concierge team Class, Mercedes VITO and BMW 7 Series. Classic car class service and guest relations, and are constantly journey. We aim to show the best of Asia culturally, • WiFi router/hotspot models can also be considered when maintained as per updated on destination news and trends, emergency historically and spiritually, focusing on authentic • Electrical sockets Diethelm’s safety standards. plans and more. and innovative experiences that unveil all that a destination has to offer. With this in mind, we’re Diethelm Travel Chauffeurs publishing tailored guides to each of the countries Diethelm Quality and Luxury excursions and transfers we operate in to help guests learn more about the are operated with a private fleet of excellently destination and make the most of their holiday. maintained vehicles and professional chauffeurs. Called Your Travel Expert, the booklets are given Along with extensive training in safe driving skills, to Diethelm Travel guests travelling with Diethelm traffic regulations and first aid to ensure safe and Quality and Luxury tiers. Your Travel Expert booklets correct transfers, chauffeurs are guided through are filled with optional excursions and local travel tips, maintaining a service-oriented work ethic and as well as expert recommendations on where to dine, meticulous grooming. All chauffeurs are also required shop and more. to follow a daily safety checklist. It’s just one more way we make sure guests experience true Journeys of a Lifetime! Disclaimer: There may be slight differences in the level of services guests will receive in each of our 13 countries due to local requirements or restrictions. 4 www.diethelmtravel.com www.diethelmtravel.com 5 LOCAL INSIDER GO LOCAL Tried beyond Angkor & Tested MY VISIT TO SAMBOR PREI KUK & PREAH VIHEAR TEMPLE hough Angkor takes centre stage, Cambodia is home to other significant sites, such as Sambor Prei Kuk and Preah Vihear, which are also UNESCO listed.