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Jet Airways 0.25 Subject: Performance of domestic airlines for the year 2017. Traffic data submitted by various domestic airlines has been analysed for the month of July 2017. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Jul 2017 were 657.21 lakhs as against 560.87 lakhs during the corresponding period of previous year thereby registering a growth of 17.18 % (Ref Table 1). 800.00 Growth: YoY = + 17.18 % MoM = + 12.43 % 720.00 657.21 8 % 640.00 560.87 560.00 480.00 400.00 2016 320.00 2017 240.00 Pax Lakhs) Carried(in Pax 160.00 85.08 95.65 80.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in July 2017 are as follows (Ref Table 2): 100.0 94.4 94.5 89.6 89.4 88.4 87.8 86.4 84.6 90.0 83.7 82.8 82.5 81.0 80.7 80.7 80.2 77.0 75.7 75.5 80.0 74.0 70.0 63.1 60.0 50.0 40.0 30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Airways Jun-17 Jul-17 1 The passenger load factor in the month of July 2017 has shown declining trend compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Jul 2017 has been 0.79 %. Airline-wise details of cancellations are as follows: Zoom Air 75.81 Trujet 3.70 AI 1.60 Vistara 0.76 Go Air 0.47 IndiGo 0.45 JetLite 0.41 Spicejet 0.40 Air Asia 0.32 Jet Airways 0.25 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Operational 3.3% Conse/Misc 34.9% Technical 54.2% Commercial 0.9% Weather 6.7% 2 Passenger Complaints during the month During July 2017, a total of 678 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of July 2017 has been around 0.71. The airline-wise details are as follows: Air India (dom) 1.7 Jet Airways+Jetlite 1.3 Go Air 0.9 Trujet 0.7 Spicejet 0.5 Air Asia 0.3 Vistara 0.3 IndiGo 0.2 Zoom Air 0.0 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering Others Fare 0.3% 7.5% 4.3% Refund Staff Behaviour 5.8% 5.5% Disability 0.4% Customer Flight Problem Service 29.1% 27.3% Baggage 19.9% 3 The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 32.8 29.1 28.7 30.0 27.8 27.3 25.4 25.1 25.0 19.9 20.0 16.6 15.0 8.8 7.8 7.5 10.0 7.5 6.3 5.8 5.5 4.3 3.8 3.5 5.0 2.7 2.1 0.5 0.4 0.3 0.3 0.3 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour May-17 Jun-17 Jul-17 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of July 2017 is given in the following table. Zoom Air did not operated in CAT I routes for the month of July 2017. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 126.0 1.60 27.4 Jet Airways + JetLite 74.1 1.33 13.3 Spicejet 96.1 1.71 30.7 Go Air 192.3 2.50 72.3 IndiGo 179.7 1.53 28.7 Vistara 65.5 1.23 19.9 Air Asia 1343.4 15.51 473.4 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of July 2017 is as follows: OTP at Four Metro Airports IndiGo 84.6 Go Air 78.2 Vistara 74.5 Spicejet 73.4 Air India (Dom) 65.5 Jet Airways+JetLite 64.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 80.9 HYD 74.2 DEL 67.5 BOM 53.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 79.7 HYD 69.4 DEL 63.0 BOM 57.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 79.4 DEL 76.7 BLR 75.7 BOM 57.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD 90.8 BLR 85.8 DEL 83.1 BOM 68.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 90.9 BLR 90.3 DEL 88.6 BOM 68.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara BLR 78.7 DEL 75.5 HYD 75.3 BOM 68.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 5% Wx 1% ATC 16% Misc 1% Pax 2% Ramp 1% Reactionary 66% Tech 4% Ops 4% 8 select bucket fareon in highestthe EarnedRevenue 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% The revenue earned 0.86% 0.51% 0.97% 0.60% 0.19% 0.05% 0.47% 0.30% 0.64% 0.35% 0.65% 0.35% Highest Bucket Sold& Seats Fare in % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 0.40% 0.23% 0.41% 0.21% bucket fare Highest Sold in Seats of % 0.62% 0.39% 0.56% 0.37% 2.80% 1.00% and the number of seats sold 1.74% 0.61% 1.01% 0.47% 0.72% 0.41% 20 20 Jet Airways 1.03% 0.38% Jun-17 0.79% Jun-17 0.31% sectors 0.36% 0.08% 0.90% 0.18% 0.00% 0.00% Jul-17 Jul-17 0.00% 0.00% follows: is as 0.00% 0.00% 3.37% 0.24% 1.36% 0.38% 0.95% 0.26% 2.91% 0.88% 0.70% 0.31% by 1.07% 0.49% 0.91% 0.40% scheduled 1.17% 0.29% 0.87% 0.41% 1.74% 0.68% 0.34% 0.24% 3.14% 0.82% 1.99% 0.47% private airlines 0.97% 0.47% 0.94% 0.28% 1.26% 0.17% 0.06% 0.06% 9 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.14% 0.66% 0.17% 0.88% 0.03% 0.15% 0.12% 0.57% 0.05% 0.22% bucket fare Highest in Earned Revenue of % 0.05% 0.31% 0.06% bucket fare Highest Sold in Seats of % 0.20% 0.08% 0.03% 0.48% 0.09% 0.07% 0.01% 1.66% 0.33% 1.98% 0.37% 0.04% 0.01% Jun-17 0.00% Jun-17 0.00% Indigo 0.00% 0.00% 0.00% 0.00% 0.26% Jul-17 1.20% Jul-17 1.06% 0.20% 0.26% 0.08% 0.72% 0.15% 0.01% 0.00% 0.20% 0.05% 3.00% 0.67% 0.07% 0.01% 1.07% 0.28% 1.11% 0.28% 2.12% 0.42% 0.19% 0.04% 0.02% 0.00% 0.13% 0.02% 2.03% 0.52% 0.58% 0.12% 0.07% 0.01% 0.98% 0.19% 10 12.0% 15.0% 18.0% 10.0% 0.0% 3.0% 6.0% 9.0% 0.0% 2.0% 4.0% 6.0% 8.0% 3.84% 1.13% 3.53% 0.99% 7.40% 4.24% 5.25% 2.07% 0.00% bucket fare Highest in Earned Revenue of % 0.00% 0.72% 0.45% % of Seats Sold in Highest fare bucket fare Highest in Sold Seats of % 7.08% 2.21% 1.92% 0.69% 0.32% 0.10% 1.22% 0.27% 0.77% 0.17% 1.97% 1.13% Jun-17 5.69% Jun-17 1.96% 1.19% 0.39% Go Air 0.20% 0.05% 1.65% 0.45% Jul-17 Jul-17 1.50% 1.39% 1.18% 0.29% 5.96% 3.55% 6.49% 2.62% 1.62% 0.48% 3.39% 1.17% 9.30% 5.16% 4.22% 2.05% 0.02% 0.01% 0.10% 0.03% 14.54% 4.49% 2.43% 0.76% 3.42% 1.23% 1.47% 0.35% 0.00% 0.00% 0.00% 0.00% 11 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.02% 0.06% 0.06% 0.35% 0.00% 0.00% 0.05% 0.22% 0.01% 0.05% % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 0.01% 0.06% 0.00% 0.00% bucket fare Highest in Sold Seats of % 0.07% 0.02% 0.74% 0.16% 0.08% 0.02% 0.67% 0.13% 0.87% 0.17% 0.47% 0.09% 0.39% 0.08% Jun-17 Jun-17 1.07% 0.25% Spicejet 0.54% 0.11% 0.03% 0.01% 0.88% 0.18% Jul-17 Jul-17 0.02% 0.00% 0.67% 0.14% 0.00% 0.00% 0.00% 0.00% 0.90% 0.21% 0.41% 0.09% 3.18% 0.70% 0.78% 0.16% 0.24% 0.06% 0.57% 0.12% 0.40% 0.07% 1.99% 0.48% 1.29% 0.23% 1.13% 0.12% 0.35% 0.08% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 12 Vistara % of Seats Sold in Highest fare bucket 10.0% 9.0% 8.0% 7.0% 6.0% 5.24% 5.0% 4.0% 3.0% 2.0% 1.46% 0.76% 1.0% 0.47% 0.38% 0.31% 0.31% 0.29% 0.26% 0.21% 0.17% 0.10% 0.08% 0.05% 0.04% 0.03% 0.03% 0.02% 0 0 0 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL Jun-17 Jul-17 % of Revenue Earned in Highest fare bucket 24.0% 22.0% 20.0% 18.0% 16.0% 14.0% 12.0% 11.40% 10.0% 8.0% 6.0% 3.81% 4.0% 3.33% 1.76% 1.65% 1.12% 1.10% 0.92% 0.78% 2.0% 0.72% 0.42% 0.18% 0.17% 0.16% 0.16% 0.14% 0.04% 0 0.01% 0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL Jun-17 Jul-17 13 Air Asia % of Seats Sold in Highest fare bucket 10.0% 8.0% 6.0% 4.0% 2.0% 0.69% 0.52% 0.47% 0.05% 0.0% BLR-DEL DEL-GAU Jun-17 Jul-17 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.41% 0.33% 0.28% 0.04% 0.0% BLR-DEL DEL-GAU Jun-17 Jul-17 14 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
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