Jet Airways 0.25

Subject: Performance of domestic airlines for the year 2017.

Traffic data submitted by various domestic airlines has been analysed for the month of July 2017. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Jul 2017 were 657.21 lakhs as against 560.87 lakhs during the corresponding period of previous year thereby registering a growth of 17.18 % (Ref Table 1).

800.00 Growth: YoY = + 17.18 % MoM = + 12.43 % 720.00 657.21 8 % 640.00 560.87 560.00 480.00 400.00 2016 320.00 2017 240.00

Pax Lakhs) Carried(in Pax 160.00 85.08 95.65 80.00 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in July 2017 are as follows (Ref Table 2):

100.0

94.4 94.5

89.6

89.4

88.4

87.8

86.4 84.6

90.0 83.7

82.8

82.5

81.0

80.7 80.7

80.2

77.0

75.7 75.5

80.0 74.0

70.0 63.1 60.0 50.0 40.0

30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Airways

Jun-17 Jul-17

The passenger load factor in the month of July 2017 has shown declining trend compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Jul 2017 has been 0.79 %. Airline-wise details of cancellations are as follows:

Zoom Air 75.81 Trujet 3.70 AI 1.60 Vistara 0.76 Go Air 0.47 IndiGo 0.45 JetLite 0.41 Spicejet 0.40 Air Asia 0.32 Jet Airways 0.25

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.3%

Conse/Misc 34.9%

Technical 54.2%

Commercial 0.9%

Weather 6.7%

Passenger Complaints during the month

During July 2017, a total of 678 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of July 2017 has been around 0.71. The airline-wise details are as follows:

Air India (dom) 1.7

Jet Airways+Jetlite 1.3

Go Air 0.9

Trujet 0.7

Spicejet 0.5

Air Asia 0.3

Vistara 0.3

IndiGo 0.2

Zoom Air 0.0

0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare 0.3% 7.5% 4.3% Refund Staff Behaviour 5.8% 5.5% Disability 0.4%

Customer Flight Problem Service 29.1% 27.3%

Baggage 19.9%

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0 32.8

29.1 28.7

30.0 27.8

27.3

25.4 25.1

25.0 19.9

20.0 16.6

15.0

8.8

7.8 7.5

10.0 7.5

6.3

5.8

5.5

4.3

3.8 3.5

5.0 2.7

2.1

0.5

0.4

0.3

0.3 0.3 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

May-17 Jun-17 Jul-17

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of July 2017 is given in the following table. Zoom Air did not operated in CAT I routes for the month of July 2017. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 126.0 1.60 27.4 Jet Airways + JetLite 74.1 1.33 13.3 Spicejet 96.1 1.71 30.7 Go Air 192.3 2.50 72.3 IndiGo 179.7 1.53 28.7 Vistara 65.5 1.23 19.9 Air Asia 1343.4 15.51 473.4 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50% 4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of July 2017 is as follows: OTP at Four Metro Airports

IndiGo 84.6

Go Air 78.2

Vistara 74.5

Spicejet 73.4

Air India (Dom) 65.5

Jet Airways+JetLite 64.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 80.9

HYD 74.2

DEL 67.5

BOM 53.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Jet Airways + JetLite

BLR 79.7

HYD 69.4

DEL 63.0

BOM 57.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 79.4

DEL 76.7

BLR 75.7

BOM 57.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

HYD 90.8

BLR 85.8

DEL 83.1

BOM 68.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

HYD 90.9

BLR 90.3

DEL 88.6

BOM 68.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BLR 78.7

DEL 75.5

HYD 75.3

BOM 68.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 5% Wx 1%

ATC 16% Misc 1% Pax 2% Ramp 1% Reactionary 66% Tech 4%

Ops 4%

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.00%

0.88% 0.82%

1.0% 0.68%

0.61%

0.60%

0.51%

0.49%

0.47%

0.41%

0.40%

0.39%

0.38%

0.37%

0.35%

0.31%

0.30%

0.29%

0.28%

0.26%

0.24%

0.23%

0.21%

0.18%

0.17%

0.08%

0.06%

0.05%

0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket 6.0%

5.0%

4.0%

3.37%

3.14% 2.91%

3.0% 2.80%

1.99% 1.74%

2.0% 1.74%

1.36%

1.26%

1.17%

1.07%

1.03%

1.01%

0.97%

0.95%

0.94%

0.91%

0.90%

0.87%

0.86%

0.79%

0.72%

0.70%

0.65%

0.64% 0.62%

1.0% 0.56%

0.47%

0.41%

0.40%

0.36%

0.34%

0.19%

0.06%

0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.67%

0.52%

0.42%

0.37%

0.33%

0.28% 0.28%

0.26%

0.20%

0.19%

0.17%

0.15%

0.14%

0.12% 0.12%

0.09%

0.08%

0.06%

0.05% 0.05% 0.05%

0.04%

0.03% 0.03%

0.02%

0.01% 0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0%

3.00%

2.12%

2.03% 1.98%

2.0% 1.66%

1.20%

1.11%

1.07%

1.06%

0.98%

0.88%

0.72%

0.66%

0.58%

0.57%

0.48%

0.31%

0.26%

0.22%

0.20%

0.19%

0.15%

0.13%

0.08%

0.07%

0.04%

0.02%

0.01%

0.00%

0.00% 0.00% 0.0%

Jun-17 Jul-17

Go Air

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

5.16%

4.49% 4.24%

4.0% 3.55%

2.62%

2.21%

2.07%

2.05% 1.96%

2.0% 1.39%

1.23%

1.17%

1.13% 1.13%

0.99%

0.76%

0.69%

0.48%

0.45%

0.39%

0.35%

0.29%

0.27%

0.17%

0.10%

0.05%

0.03%

0.01%

0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket

18.0%

15.0% 14.54%

12.0% 9.30%

9.0%

7.40%

7.08%

6.49%

5.96% 5.69%

6.0% 5.25%

4.22%

3.84%

3.53%

3.42%

3.39%

2.43% 1.97%

3.0% 1.92%

1.65%

1.62%

1.50%

1.47%

1.22%

1.19%

1.18%

0.77%

0.72%

0.32%

0.20%

0.10%

0.02%

0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.70%

0.48%

0.25%

0.23%

0.21%

0.18%

0.17%

0.16% 0.16%

0.14%

0.13%

0.12% 0.12%

0.11%

0.09% 0.09%

0.08% 0.08%

0.07%

0.06% 0.06%

0.05%

0.02% 0.02% 0.02%

0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0%

3.18% 1.99%

2.0%

1.29%

1.13%

1.07%

0.90%

0.88%

0.87%

0.78%

0.74%

0.67% 0.67%

0.57%

0.54%

0.47%

0.41%

0.40%

0.39%

0.35% 0.35%

0.24%

0.22%

0.08%

0.07%

0.06% 0.06%

0.05%

0.03%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jun-17 Jul-17

Vistara

% of Seats Sold in Highest fare bucket 10.0%

9.0%

8.0%

7.0%

6.0% 5.24% 5.0%

4.0%

3.0%

2.0% 1.46% 0.76%

1.0% 0.47%

0.38%

0.31%

0.29%

0.26%

0.21%

0.17%

0.10%

0.08%

0.05%

0.04%

0.03%

0.02%

0 0 0 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket

24.0% 22.0% 20.0% 18.0% 16.0% 14.0%

12.0% 11.40% 10.0% 8.0%

6.0% 3.81%

4.0% 3.33%

1.76%

1.65%

1.12%

1.10%

0.92% 0.78%

2.0% 0.72%

0.42%

0.18%

0.17%

0.16%

0.14%

0.04%

0.01%

0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL

Jun-17 Jul-17

Air Asia

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0%

2.0%

0.69%

0.52%

0.47% 0.05% 0.0% BLR-DEL DEL-GAU

Jun-17 Jul-17

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.41%

0.33%

0.28% 0.04% 0.0% BLR-DEL DEL-GAU

Jun-17 Jul-17

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of Facilities No. of Status of Pax Facilities & Pax & Compensation Pax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Rebookedon  Refunds  Refunds where other flights  Rescheduling pax desired  Hotel  Hotel 28019  Rescheduling Air India 309 2913 accommodation accommodation  Amount spent  Compensation  Compensation of on facilitation of Rs. 10.26 Rs. 7.61 lakhs of Rs. 29.26 lakhs lakhs  Refund  Rebooked on  Refunds Jet other flights  Rescheduling  Refreshments Airways  Hotel 783  Hotel 4456  Refunds where 924 and accommodation accommodation. pax desired JetLite  Compensation  Compensation of  Rescheduling of Rs. 264.92 Rs. 3.47 lakhs lakhs  Refreshments  Refreshments  Transfer to 2530  Rescheduling 21514 other airlines SpiceJet 82 1.33 lakhs  Compensation of  Amount spent Rs. 22.93 lakhs on facilitation of Rs. 66.19 lakhs  All pax given refreshments 63  Refreshments 1298 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling Indigo Nil Nil 6054 1.14 lakhs 37210  Refreshments  Refreshments  Rescheduling Air Asia 8 0.36 lakhs 280 13.19 lakhs 2137  Amount spent on facilitation of Rs. 3.79 lakhs  Refreshments  Refreshments Vistara Nil Nil 1155 4887  Rescheduling  Rescheduling  Refreshments Amount spent  Rescheduling on facilitation TruJet Nil Nil 453 7  Compensation of of Rs. 0.31 Rs. 0.33 lakhs lakhs Zoom Nil Nil Nil Nil Nil Nil Air

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 276.88 Rs. 48.67 lakhs Rs. 99.55 1323 lakhs 14231 compensation 99528 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2017

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 13.50 82.29 95.79 85.9 14.1 Feb 11.71 74.83 86.55 86.5 13.5 Mar 11.80 78.66 90.46 87.0 13.0 Ist Quarter 37.01 235.79 272.79 86.4 13.6 Apr 11.80 79.54 91.34 87.1 12.9 May 13.23 88.51 101.74 87.0 13.0 Jun 12.49 83.19 95.68 86.9 13.1 IInd Quarter 37.52 251.24 288.76 87.0 13.0 Jul 12.92 82.73 95.65 86.5 13.5 Aug

Sep

IIIrd Quarter 12.92 82.73 95.65 86.5 13.5 Oct

Nov

Dec

IVth Quarter

Total 87.45 569.75 657.21 86.7 13.3

Percentage Share Air India Private Total Data of 2016 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 35.38 194.65 230.03 84.6 15.4 IIndQtr 37.84 207.92 245.76 84.6 15.4 IIIrdQtr 12.61 72.47 85.08 85.2 14.8 IVthQtr

Total 85.83 475.04 560.87 84.7 15.3 Growth (%) = + 1.89 +19.94 +17.18

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2017 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Trujet Air Zoom (Dom) Airways Jet Costa Asia Carnival Air Jan 81.4 86.8 85.4 93.6 90.8 90.0 81.1 87.4 85.1 74.8 56.6 - Feb 79.8 86.8 84.9 93.7 90.9 87.7 84.9 88.1 85.0 77.0 73.6 59.0 Mar 74.6 79.8 79.2 91.4 84.8 81.6 - 87.8 82.2 76.0 64.8 74.6 Apr 78.7 82.8 83.3 93.4 84.7 86.9 - 90.1 83.6 74.6 66.7 80.2 May 80.9 85.3 84.3 94.3 93.0 91.1 - 89.4 86.8 80.3 - 80.1 Jun 77.0 81.0 82.8 94.5 89.4 87.8 - 89.6 86.4 75.7 - 74.0 Jul 75.5 80.2 80.7 94.4 82.5 83.7 - 88.4 84.6 80.7 - 63.1 Aug Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2017) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Costa Air Asia Vistara Zoom Air Trujet Air Carnival Pax Carried 13.50 14.84 2.40 12.29 7.88 38.09 0.44 2.86 3.03 - 0.33 0.11 Jan Market Share 14.1 15.5 2.5 12.8 8.2 39.8 0.5 3.0 3.2 - 0.3 0.1 Pax Carried 11.71 13.67 2.15 11.32 7.49 34.19 0.40 2.38 2.70 0.01 0.39 0.14 Feb Market Share 13.5 15.8 2.5 13.1 8.7 39.5 0.5 2.8 3.1 0.0 0.4 0.2 Pax Carried 11.80 13.97 2.30 11.93 8.02 36.11 - 2.83 2.92 0.02 0.41 0.13 Mar Market Share 13.0 15.4 2.5 13.2 8.9 39.9 - 3.1 3.2 0.0 0.5 0.1 Pax Carried 37.01 42.49 6.85 35.54 23.40 108.39 0.84 8.07 8.65 0.04 1.13 0.38 IstQtr Market Share 13.6 15.6 2.5 13.0 8.6 39.7 0.3 3.0 3.2 0.0 0.4 0.1 Pax Carried 11.80 13.90 2.22 11.77 7.40 37.79 - 2.98 2.97 0.03 0.48 0.01 Apr Market Share 12.9 15.2 2.4 12.9 8.1 41.4 - 3.3 3.2 0.0 0.5 0.0 Pax Carried 13.23 15.51 2.46 12.79 8.64 41.91 - 3.32 3.34 0.03 0.51 - May Market Share 13.0 15.2 2.4 12.6 8.5 41.2 - 3.3 3.3 0.0 0.5 - Pax Carried 12.49 14.58 2.18 12.73 8.05 38.26 - 3.51 3.44 0.02 0.42 - Jun Market Share 13.1 15.2 2.3 13.3 8.4 40.0 - 3.7 3.6 0.0 0.4 - Pax Carried 37.52 44.00 6.86 37.29 24.09 117.96 0.00 9.81 9.75 0.08 1.41 0.01 IIndQtr Market Share 13.0 15.2 2.4 12.9 8.3 40.8 0.0 3.4 3.4 0.0 0.5 0.0 Pax Carried 12.92 15.12 2.25 13.58 7.42 36.99 - 3.43 3.49 0.01 0.44 - Jul Market Share 13.5 15.8 2.4 14.2 7.8 38.7 - 3.6 3.6 0.0 0.5 - Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried 12.92 15.12 2.25 13.58 7.42 36.99 0.00 3.43 3.49 0.01 0.44 0.00 Market Share 13.5 15.8 2.4 14.2 7.8 38.7 0.0 3.6 3.6 0.0 0.5 0.0 Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 87.45 101.61 15.96 86.41 54.90 263.34 0.84 21.31 21.89 0.12 2.98 0.39 Market Share 13.3 15.5 2.4 13.1 8.4 40.1 0.1 3.2 3.3 0.0 0.5 0.1

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 9 0.3 9 0

Vistara 9 0.3 9 0

Go Air 64 0.9 64 0

Indigo 86 0.2 86 0

SpiceJet 71 0.5 71 0

Jet Airways + JetLite 218 1.3 218 0

Air India (Dom) 218 1.7 163 55

TruJet 3 0.7 3 0

Zoom Air 0 0.0 0 0

Total 678 0.71 623 55