Contents Contents Letter to the Minister 2 Letter to the Minister 2 Chaiman and Chief Executive’s Foreword 3 Chaiman and Chief Executive’s Foreword 3 About State Transit 4 About State Transit 4 Network Maps 7 Network Maps 7 Performance Highlights 10 Performance Highlights 10 Year In Review 14 Year In Review 14 Customer Service 16 Customer Service 16 Environment 26 Environment 26 Safety 28 Safety 28 People 34 People 34 Competitive Business 42 Competitive Business 42 Western Sydney Buses 48 Western Sydney Buses 48 Financial Statements 50 Financial Statements 50 State Transit Authority State Transit Authority of New South Wales 52 of New South Wales 52 State Transit Authority Division 102 State Transit Western Sydney Buses Division 123 Authority Division 102 Western Sydney Buses Division 123 Appendices 144 Appendices 144 Index 179 Index 179 Annual Report 2008/09 State Transit Authority of New South Wales - Annual Report 2008/09 1 Letter to the Minister Chairman and Chief Executive’s Foreword The Hon. David Campbell MP In 2008/09 State Transit continued to build for the future with major investments and planning designed to cater for Contents Minister for Transport increasing patronage and an expanding bus fleet. Minister for the Illawarra Letter to the Minister 2 Level 35 Our focus throughout the year centred on a number of projects that, when complete, will provide the foundations needed to support future growth across the business. Chaiman and Chief Governor Macquarie Tower 1 Farrer Place Executive’s Foreword 3 Work continued on the redevelopment of Leichhardt and Brookvale depots, with these state-of-the-art facilities nearing SYDNEY NSW 2000 About State Transit 4 completion. Network Maps 7 This major investment in infrastructure has created modern, purpose-built facilities for staff and additional bus parking Performance Highlights 10 31 October 2009 to cater for fleet growth. The new depots also provide greater operational and cost efficiencies and significant environmental benefits. Further investment in infrastructure will also be made in the 2009/10 financial year to refurbish the Tempe Depot site for use Year In Review 14 Dear Mr Campbell as a fully operational depot. Customer Service 16 In March 2009, State Transit announced a new Metrobus network for Sydney following the successful trial of the first Environment 26 Metrobus service – Route 10 operating between Leichhardt and Kingsford. The new network will cater for future patronage Safety 28 On behalf of the State Transit Authority of NSW, it is our pleasure to present to you the Annual Report for the year ended growth by providing approximately 300,000 additional passenger spaces each week on Sydney’s busiest corridors. 30 June 2009. People 34 The first of the four additional Metrobus routes will begin service in October 2009, providing a high-capacity, high-frequency Competitive Business 42 This report has been prepared in accordance with the Annual Reports (Statutory Bodies) Act 1984 and the Public Finance service between Gore Hill and Mascot, via the City. and Audit Act 1983. The financial statements have been audited by the NSW Audit Office and the Auditor-General’s report Western Sydney Buses 48 is included. State Transit continued its program of network reviews throughout the year, ensuring services benefit all communities by reflecting the changing face of residential areas and business districts and meeting passenger demand. We wish to thank you for your support and we look forward to continuing to grow the business and improve our services Financial Statements 50 to offer an attractive and efficient public transport service for the people of New South Wales. New and improved networks were implemented in Newcastle and Sydney’s Eastern Suburbs (Region 9), following extensive State Transit Authority community consultation. Work also progressed on reviews of bus services in the Northern Beaches and Lower North Shore of New South Wales 52 area (Region 8), the North Western Suburbs (Region 7) and the Inner West and Southern Suburbs (Region 6). State Transit Yours sincerely These network reviews aim to improve the efficiency and reliability of services across the network and ensure services reflect Authority Division 102 passenger demand by operating where they are needed. Western Sydney In State Transit’s largest PrePay conversion to date, the Sydney CBD became cashless between 7am and 7pm weekdays, Buses Division 123 to help speed up boarding times and reduce overall travel times along major corridors. State Transit will continue the rollout of its PrePay campaign in 2009/10 targeting transport interchanges and major corridors. Appendices 144 Barrie Unsworth Peter Rowley As we put another successful year behind us, we look forward to a busy and challenging year ahead. With the redevelopment Chairman Chief Executive of Leichhardt and Brookvale depots due for completion, the reopening of Tempe Depot, the rollout of three network reviews Index 179 and the launch of four new Metrobus routes, we’re in for exciting year in 2009/10. Barrie Unsworth Peter Rowley Chairman Chief Executive 2 State Transit Authority of New South Wales - Annual Report 2008/09 3 AboutAbout StateState TransitTransit Contents Boasting the biggest bus fleet in Bus Fleet Australia and also one of the most At 30 June 2009, State Transit’s bus fleet totalled 2,065 buses: Letter to the Minister 2 modern, State Transit manages one • 1,368 buses are air-conditioned (66% of fleet) Chaiman and Chief of the largest bus operations of Executive’s Foreword 3 • 1,205 buses are low-floor design (58% of fleet) About State Transit 4 anywhere in the world. • 1,107 buses are wheelchair-accessible (54% of fleet) Network Maps 7 • 704 buses are Euro 3 compliant (CNG or Euro 3 diesel) Performance Highlights 10 Operating three businesses: Sydney (34% of the fleet) Buses, Newcastle Buses and Ferries • 312 buses are Euro 4/5 compliant (CNG or Euro 5 diesel) Year In Review 14 and Western Sydney Buses (15% of the fleet) Customer Service 16 (the Liverpool-Parramatta T-way), • 94 buses are high-capacity articulated buses (5% of Environment 26 State Transit carries around the fleet). Safety 28 207 million passengers every year. People 34 Patronage • State Transit carried 207.851 million passengers in Competitive Business 42 2008/09. Western Sydney Buses 48 • Every working day, State Transit operates more than 15,000 services carrying more than 600,000 passengers Financial Statements 50 to their destinations. State Transit Authority of New South Wales 52 Turnover State Transit • $587.1 million in 2008/09 Authority Division 102 Western Sydney Buses Division 123 Employees • Over 5,000 employees Appendices 144 Routes • Sydney Buses operates approximately 300 routes in the Index 179 Sydney metropolitan area, extending to Parramatta in the west. • Newcastle Buses operates 26 routes over a large part of the cities of Newcastle and Lake Macquarie. Newcastle Ferries operates a service across Newcastle Harbour to Stockton. • Every year the Sydney Buses fleet travels around 84 million kilometres, the Newcastle Buses fleet travels around eight million kilometres and the Newcastle Ferries fleet travels around 24,000 kilometres. 4 State Transit Authority of New South Wales - Annual Report 2008/09 5 About State Transit Network Maps Bus Fleet • Around 107,600 timetabled services are operated every Sydney Service Area Contents week, 99,000 by Sydney Buses, 7,000 services by At 30 June 2009, State Transit’s bus fleet totalled 2,065 buses: Newcastle Buses and 1,600 services by Western Letter to the Minister 2 • 1,368 buses are air-conditioned (66% of fleet) Sydney Buses. Chaiman and Chief Palm Beach • 1,205 buses are low-floor design (58% of fleet) • Sydney Buses operates 5,400 school services a week on Executive’s Foreword 3 708 bus routes. Newcastle Buses operates 1,400 school About State Transit 4 • 1,107 buses are wheelchair-accessible (54% of fleet) services a week on 149 bus routes. Network Maps 7 • 704 buses are Euro 3 compliant (CNG or Euro 3 diesel) Performance Highlights 10 (34% of the fleet) Safety • 312 buses are Euro 4/5 compliant (CNG or Euro 5 diesel) The highest priority is placed on safety and security. All buses are fitted with state-of-the-art digital CCTV systems, Year In Review 14 (15% of the fleet) driver protection screens and shatter proof film for windows. Mona Vale Customer Service 16 • 94 buses are high-capacity articulated buses (5% of Buses also feature door safety systems and special school bus warning systems. All buses are in radio contact with Environment 26 the fleet). the State Transit Radio Control Room in Sydney’s Traffic Safety 28 Management Centre and Newcastle’s Radio Control Room. Narrabeen People 34 Patronage Frenchs • State Transit carried 207.851 million passengers in Competitive Business 42 Forest 2008/09. Passenger Information Western Sydney Buses 48 • Individual timetables for every bus service are available Macquarie NORTHERN • Every working day, State Transit operates more than Epping from TransitShops at central points in the Sydney CBD, Park REGION 15,000 services carrying more than 600,000 passengers selected ticket agents and at www.131500.com.au Carlingford Financial Statements 50 to their destinations. or by accessing the 131500 mobile service. Handy WESTERN Manly route information is also available at bus stops and REGION State Transit Authority Chatswood of New South Wales 52 ferry wharves. Turnover Parramatta North State Transit • $587.1 million in 2008/09 • Check out our website www.sta.nsw.gov.au which is Authority Division 102 linked to: Sydney Auburn Watsons Bay Western Sydney www.sydneybuses.info Homebush Employees www.newcastlebuses.info Bay Drummoyne Buses Division 123 Sydney • Over 5,000 employees Strathfield Appendices 144 Tourism Services Routes The Tourism Services arm of State Transit manages the SOUTHERN Bondi sales and marketing of the Sydney and Bondi Explorer EASTERN • Sydney Buses operates approximately 300 routes in the REGION Index 179 hop-on hop-off bus services as well as the SydneyPass Sydney metropolitan area, extending to Parramatta in REGION Coogee the west.