Contents About State Transit 3 Performance Highlights 7 Year in Review 8 CEO’s and Chairman’s Foreword 9 Reliability 12 Convenience 15 Safety and security 19 Efficiency 22 Courtesy - Customer Service 26 Comfort 33 Western Sydney Bus Services 37 Financial Statements 39 Appendices 73 Index 108 STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2003 - 2004 2 About State Transit: State Transit manages one of FAQ’s the largest bus operations of any city in the world. State Transit operates 3 businesses: Sydney Buses, Newcastle Bus and Western Sydney Buses (Liverpool-Parramatta Transitway services).Sydney Ferries was separated from State Transit on 1 July 2004 and now operates as the Sydney Ferries Corporation. Bus Fleet Safety • At year end, State Transit’s bus fleet totalled 1,926 • A high priority is placed on security and safety; all buses: buses are in radio contact with a control room in - 829 are air-conditioned (43% of fleet), the Sydney Traffic Management Centre, are fitted - 661 are low floor design (34.3% of fleet), with CCTV, door safety systems and special school - 553 buses are fully wheelchair accessible bus warning systems. (28.7% of fleet), - 402 buses are CNG powered (21% of the Sydney fleet), Passenger Information - 362 buses have Euro 2 diesel engines • Individual timetables for every bus service are (18.8% of the fleet), available from the State Transit information kiosks - 51 buses have Euro 3 diesel engines (2.6% at central points in the City, selected ticket of the fleet), and agencies or off the web at www.131500.com.au or - 453 buses comply with the Euro 3 emission by phoning the Transport Infoline on 131 500. standard (23.5% of the fleet). Handy route information is also available at bus stops and ferry wharves. Patronage • State Transit carried 198 million passengers in • Check out our website: 2003/04. • Every working day State Transit operates more than www.sta.nsw.gov.au 15,000 services carrying more than 600,000 passengers to their destinations. which is linked to: www.sydneybuses.nsw.gov.au Turnover www.newcastlebuses.info • $455M in 2003/04. Employees Tourism Services • Over 4,400 employees. • State Transit operates the Explorer tourist buses. Routes Legislation • Sydney Buses operates more than 300 routes in • the Sydney metropolitan area, extending to State Transit is established under the Transport Parramatta in the west. Administration Act 1988 and operates, as do all • Newcastle Buses operates 29 routes over a large NSW bus operators, within the regulatory framework part of the cities of Newcastle and Lake Macquarie. of the Passenger Transport Act 1990. Newcastle Ferries operates a service across Newcastle Harbour to Stockton. How we design our services • • Every year Sydney Buses travel around 80 million At State Transit we design our bus routes and kilometres and Newcastle Services travel around 8 timetables so that they are simple to understand, million kilometres. frequent, direct, reliable and accessible to the • More than 102,000 route services are operated majority of the community. Our experience shows every week, 95,000 services by Sydney Buses and that these characteristics provide the community 7,000 services by Newcastle Services. with better bus services that match their travel demands. 3 www.sta.nsw.gov.au About State Transit: FAQ’s • Bus services are designed to serve a number of purposes. Buses take people to work, school, university and TAFE, shopping, entertainment, hospitals and to visit friends. People use buses to connect with trains, ferries and other buses as part of the transport network. Bus services that perform two or more of these functions are generally well patronised. • As a general rule, 95 percent of people in areas serviced by State Transit are within 400 metres of a bus service operating between 6.00am and 6.30pm Monday to Saturday and within 800 metres of a service at all other times. • All routes are designed to provide local communities with connections to their regional centres and district centres. These principles were derived after conducting considerable research of travel demand, customer feedback and examining other successful bus services operated by State Transit. STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2003 - 2004 4 Network Maps Palm Beach Sydney Service Area Mona Vale Narrabeen Frenchs Forest Brookvale Epping Carlingford Macquarie Park Manly Chatswood Ryde Parramatta North Sydney Watsons Bay Auburn Homebush Drummoyne Bay Sydney Strathfield Leichhardt Bondi Junction Bankstown Canterbury Mascot Coogee Kingsgrove Rockdale Maroubra Hurstville La Perouse Sans Souci Miranda Newcastle Service Area Mayfield Wallsend Stockton Lambton Newcastle Glendale Broadmeadow Kotara Warners Charlestown Bay Redhead Valentine Belmont Swansea 5 www.sta.nsw.gov.au Network Maps Liverpool-Parramatta T-way Route Map Westmead Railway Station WESTMEAD PENDLE HILL Parramatta We Gre WENTWORTHVILLE stern at Mwy Western Hwy (M4) 2 FFinlaysoninlayson 0 ColemanColeman ArgyleArgyle Parramatta 1 Railway 0 Station MAYS HILL SOUTH PPittitt 00 WENTWORTHVILLE MaysMays HHillill Centenary PARRAMATTA Harris Park GREYSTANES t Railway Station t S C rnet e u n B Rd t t s en t S ne a Merryl t a a r 03 i nds Rd y st P rey R MERRYLANDS G d ) y Merrylands w H Railway Station d Railway to City nnd SSherwoodherwood E a 07 lal r Merr e ylan GGippsipps b ds Rd 06 d m s Rd GRANVILLE R on u Keny CumC d ( Wo odp oo Davis Rd ark R d d R E w CCanalanal Gipps Road Smithfield s Rd t er Sporting Complex t h e Newton S B W Rd WETHERILL Cooper oodpark Rd 04 MERRYLANDS d HORSLEY PARK d WEST R Rd t R HHassallassall re S PARK s ers u Fra t nk St p 5 WWarrenarren s Gi p err 0 F Woodpark The Horsley Dr 09 abeth 08 Cowpa Eliz Rd Vi n WOODPARK Victoria ctoria St arre Victoria WWetherilletherill W Rd Ne wton e Rd l McCred a EElizabethlizabeth Victoria SMITHFIELD ie V St E Rd Rd y Th Western Sydney Park e e Horsle d y Dr Th St e Guildford St H anl or sley D C r mithfiel West GUILDFORD HHorsleyorsley ll S The H Sportsground orsl ey Dr WEST Guildford Shakespeare assa St E St Railway Station Wetherill H Rd Br Et d ly E enan on S 10 St R Li t d ure Poldi t ng St B renan rfiel Stockland E Brenan St ai Park F Prairiewood Polding Cowpas St E th d Fairfield or N Hospital P a R Rd T d i ) fiel h n BOSSLEY PARK Braeside th e YENNORA Smi e Ho Hospital Fairfield R r d Mimos Golf Course s l nd Hwy ey a Stati Yennora PRAIRIEWOOD o D E rl n St t S r Railway Station Prairie Vale E E FAIRFIELD R Orphan School d FAIRFIELD E le M Cumbe l ( i Ha e milt WEST v on Rd d FAIRFIELD Nelson St y d ck d GREENFIELD PARK rtle R ar a t FAIRFIELD R R S Prair ichards S ie v Rd ev HEIGHTS V A e a ale l m r EAST u a d a tl o i b s E h enfield Rd B r Rd sture R e Tho a r W Gre St r ne B E C y Rd e ing e h l WAKELEY ud wpa E K a e Rd T i E a kd Fairfield c b o Co M t m S a ld Rd ll E M 11e Railway Station A fi e T ABBOTSBURY im Kalora St Johns Av h o ith e t Pd d S e sa m R y S e Ho d E a Rd R t ll R r d ne s Rd enso vi ilw t Ed ie rs f sba C r k a i a c R l o r n e r B ph a le y c Clear Paddock a Rd S idge S A n y m D a V u ve B E a H CANLEY n r ST JOHNS le el Avoc S B R EDENSOR d ambr t r d Carramar Railway to City C HEIGHTS i d sba PARK R PARK R e Ka g rn Railway Station via Regents Park E n u lan ran E o g R e de e el b Canle CANLEY E d m n R M y Vale R liza o so d E d E be r VALE th Bo Rd Canley Vale Dr e ) t St Jo S Pd Railway Station d hns Rd y Bonnyrigg e E l Bonnyrigg w l re R H vi y E St E k a tu Plaza c E E d St a lw i 1 CABRAMATTA n S Bart Bare ley a ena 2 a St St Gl E l e R ouc r es n E ington WEST owpas te E de e r B r E C St ro n to w sor R Jo s n d hn S d R Har t d la Cumb d ( E G n R Jo Cabramatta L li Cab hn St ongf ramatta Rd ield BONNYRIGG Ap E Railway Station St E Rd HEIGHTS d liza atta Brown R b ram e E ab th C y d CABRAMATTA r D d R e r w BONNYRIGG s R e y) m ie w w v H o Pd tgo n e E y a m ead ow d u Green Valley w E T Mon M (H R il N a G o w reen r R Val 1 th e ley Rd 3 L MT i ive v r n po GREEN o PRITCHARD w l Rd o E VALLEY T Or WARWICK Cabramatta a ng Cabramatta Sportsground Golf FARM Busby e Course Res G d ervoi r r ov R n R d HECKENBERG e o s Rd l BUSBY i W Warwick Farm El Sydney Rd izab Railway Station Cartwright et h D r LIVERPOOL 1 E 4 E ASHCROFT Westfield Liverpool Ge Hwy) e o HINCHINBROOK erdale Rd Liverpool m r g e Hospital Hu low Hinchinbrook ( Hinchinbrook S F MemorialMemorialMacquarie t ve SADLEIR l A N a Liverpool Legend ri 1 o 6 m Railway Station e M Banks Rd Hox ton Park Hoxton Park Rd Rd 1 Liverpool Miller 8 Liverpool T-way Bus Route 1 1 Maxwells 1 E9 5 Ash Brickmakers7 Brickmakers Railway to Campbelltown Railway Line with Station & Southern Highlands Shopping Centre E School / Educational Institution 00 Section Point Diagrammatic Map - not to scale For timetable, trip planning and other information, contact 131 500 or www.131500.com.au STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2003 - 2004 6 Performance Highlights • 52 new Volvo ultra-low-floor, wheelchair • Newcastle Buses had an excellent for reliability accessible, Euro 3 diesel powered, air conditioned achieving 97.9% on-time running and 99.92% buses were delivered in 2003/04 bringing the State service reliability.