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State Transit Annual Report 2000-2001

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State Transit Annual Report 2000-2001 STATE TRANSIT ANNUAL REPORT 2000-2001 SYDNEY BUSES | SYDNEY FERRIES | NEWCASTLE SERVICES Table of Contents About State Transit 1 Performance Highlights 4 Year in Review 5 CEO’s and Chairman’s Foreword 6 Review of Operations 8 Reliability 9 Covenience 13 Efficiency 16 Courtesy – Customer service 19 Comfort 22 Safety and security 24 Sydney Ferries Reform 27 Financial Statements 28 Appendices 108 Index 135 About State Transit - FAQs State Transit manages one of the largest bus and ferry operations of any city in the world. State Transit manages one of the largest bus and ferry operations of any city in the world. State Transit operates 3 businesses: Sydney Buses, Sydney Ferries and Newcastle Bus and Ferry Services. Bus Fleet I 1,926 buses in Sydney and Newcastle. In this fleet State Transit has - • 492 low floor buses, 25.5% of the fleet • 381 fully wheelchair accessible buses, 19.8% of the fleet • 664 air-conditioned buses, 34.5% of the fleet • 283 CNG powered buses, 14.7% of the fleet Ferry Fleet I 32 ferries in run services in Sydney Harbour and 2 ferries operate on Newcastle Harbour. I The ferry fleet consists of four Freshwater class vessels, three Lady class, eleven First Fleeters, three JetCats, seven RiverCats, two HarbourCats and four SuperCats. I Sydney Ferries operates across the length and breadth of Sydney Harbour and along the length of the Parramatta River into Parramatta. I Newcastle Ferries operates services between Newcastle and Stockton. Patronage I State Transit carries 222 million passengers every year. I Every working day State Transit operates more than 15,000 services carrying more than 600,000 passengers to their destinations. Turnover I $483M in 2000/2001. Employees I Over 4,700 employees. STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2000-2001 3 1 About State Transit - FAQs Routes I Sydney Buses operates more than 300 routes in the Sydney metropolitan area, extending to Parramatta in the west. I Newcastle Buses operates 56 routes over a large part of the cities of Newcastle and Lake Macquarie. I Sydney Buses travel 6 million kilometres every month, Sydney Ferries travel 100,000 kilometres and Newcastle Services travel 788,000 kilometres. I More than 100,000 route services are operated every week, 90,000 services by Sydney Buses, 2,000 services by Sydney Ferries and 8,000 services by Newcastle Services. Safety I A high priority is placed on security and safety; all buses are in radio contact with a control room in the Sydney Traffic Management Centre, are fitted with CCTV, door safety systems and special school bus warning systems. I 38 ferry wharves are similarly equipped with CCTV and 2 way help points monitored from our ferry control room. Passenger Information I Individual timetables for every bus and ferry service are available from the State Transit information kiosks at central points in the City, selected ticket agencies or off the web at www.131500.com.au or by phoning the Transport Infoline on 131 500. Handy route information is also available at bus stops and ferry wharves. I Check out our website www.sta.nsw.gov.au which is linked to www.sydneybuses.nsw.gov.au www.sydneyferries.nsw.gov.au www.newcastle.sta.nsw.gov.au Tourism Services I State Transit operates the Explorer tourist buses, the Airport Express and Harbour Cruises. Legislation I State Transit is established under the Transport Administration Act 1988 and operates, as do all NSW bus and ferry operators, within the regulatory framework of the Passenger Transport Act 1990. How we design our services I At State Transit we design our bus and ferry routes and timetables so that they are simple to understand, frequent, direct, reliable and accessible to the majority of the community. Our experience shows that these characteristics provide the community with better bus services that match their travel demands. Bus services are designed to serve a number of purposes. Buses take people to work, school, university and TAFE, shopping, entertainment, hospitals and to visit friends. People use buses to connect with trains, ferries and other buses as part of the transport network. Bus services that perform two or more of these functions are generally well patronised. As a general rule, 95 percent of people in areas serviced by State Transit are within 400 metres of a bus service operating between 6.00am and 6.30pm Monday to Saturday and within 800 metres of a service at all other times. All routes are designed to provide local communities with connections to their regional centres and district centres. These principles were derived after conducting considerable research of travel demand, customer feedback and examining other successful bus services operated by State Transit. STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2000-2001 3 2 State Transit Network Broken Bay ly On y a d n MANLY Su The Esplanade PARRAMATTA NORTH SYDNEY NEUTRAL BAY MOSMAN BAY Charles St Hayes St Avenue St RYDALMERE High St John St HOMEBUSH BAY Bennelong Rd KIRRIBILLI KURRABA POINT OLD CREMORNE Hoolbrook St Kurraba Rd Green St Palm Beach MEADOWBANK Bowden St CH KISSING POINT Kissing Point Park SOUTH MOSMAN tia St n WOOLWI ICH Musgrave St Newcastle Whale Beach CABARITA Vale Cabarita Point NWt OINT NT S IN EE A e OI CRUISES v P CREMORNE POINT ABBOTSFORD GR th NE N u Milsons Rd Great North Rd Y Mitchell d MAI St T BALM St awson A CHISWICK L s g St So Avalon in cMAHONSry L P d Y Bortsfield Drive isa R EASrl M n MILSONSre A Pittwater BIRCHGROVEu BA a f ell Park o D He Al GLADESVILLEDRUMMO L Thame DARLING POINT McK Huntleys Point Rd Wolseley St TARONGA ZOO Bradleys St DOUBLEy B Clareville Head Rd Ba AY E B ROSe Park yn DARLING HARBOUR L Aquarium TSONS BAY Church Point WA Newport Military Rd BALMAIN WEST Monday to Friday Elliott St Weeke n Bayview d s PYRMONT BAY & H BIRKENHEAD o Casino/Maritime Museum lida Henley Marine Drive ys McCarrs Creek Mona Vale WHARF WHARF WHARF WHARF WHARF 6 5 4 3 2 Denotes Wheel Chair accessible wharf Sydney Ferries Ramp grade varies up to 1.8 depending on tide. STATE TRANSIT CIRCULAR QUAY FERRY TERMINAL North Narrabeen Wheeler Narrabeen Heights Cromer Heights Collaroy Cromer Frenchs Forest Beacon Dee Why Hill North Epping East Lindfield Allambie Brookvale Epping Heights Carlingford Marsfield Macquarie Park Bantry Eastwood Chatswood Bay Queenscliff Fairlight North Dundas Seaforth Parramatta Denistone East Balgowlah Valley West East Ryde Manly Ryde Willoughby Castlecrag Dundas Parramatta Lane Cove Ryde Artarmon Northbridge The Spit Rydalmere Melrose Lane Cove River Clontarf Ermington Park Meadowbank Riverview St Leonards Gladesville Balmoral Parramatta River Crows Nest Mortlake Linley Cammeray Middle Harbour Putney Point Rhodes Mosman Hunters Hill North Sydney Henley Watsons Bay Concord Birchgrove West Abbotsford Drummoyne Neutral Bay Port Jackson Taronga Vaucluse Australia Centre Russell Zoo Concord Lea Rozelle Balmain Lidcombe Rodd Point Sydney Rose Homebush Five Dock Pyrmont Bay Double Bay Glebe Croydon Lewisham Kings Cross Rookwood Leichhardt Annandale Ashfield Edgecliff Cemetery Strathfield Stanmore Ultimo Redfern Woollahra Burwood Petersham Newtown Moore Park Bondi Enfield Croydon Park St Peters Bondi Alexandria Dulwich Hill Junction Bronte Sydenham Kensington Randwick Belfield Hurlstone Park Marrickville Campsie Tempe Rosebery Waverley Belmore Kingsford Coogee Newcastle to Stockton Lakemba Canterbury Hunter River Ferry Service Bankstown Undercliffe Mascot 0 5 Punchbowl Pagewood kilometres Sandgate Stockton Hurstville Sydney Airport Eastlakes Arncliffe approximate distance Newcastle Clemton Park Earlwood Kyeemagh Banksmeadow Maroubra Bexley North Chifley Hamilton Kingsgrove Rockdale Brighton- Le-Sands Port Botany Glendale Malabar Broadmeadow Bexley Ramsgate Tasman Sea Cardiff Kogarah Botany Bay La Perouse Sans Souci Charlestown Georges River Taren Point Speers Point Legend N Belmont Miranda Railway Line Lake Macquarie Tasman Operating Area Sea Sydney Bate Bay Swansea Caves Beach Sydney Buses Newcastle Buses and Ferries STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2000-2001 3 3 Performance Highlights Mark Whybrow, Employee Relations New Mercedes Benz Ultra Low Floor with wheelchair access, air conditioned and compressed Natural Gas (CNG) powered Syndey Bus I 89 new Mercedes Benz Ultra Low Floor, wheelchair accessible, Compressed Natural Gas (CNG) powered, air conditioned buses were delivered in 2000/2001bringing the State Transit bus fleet to 1,926 by June 2001. 179 of a total of 300 new Mercedes Benz have now been delivered at a total project cost of $60 million. I Patronage increased to 222 million passenger trips across State Transit in 2000/2001 – an increase of 5 million trips over 1999/2000. I Thanks to the Olympics Sydney Ferries patronage grew by 12.5% or 1.6 million passenger trips in the year. I During the Olympics, Sydney Ferries finally broke the record for patronage set on Federation Day 1901. On one day during the Olympics, 29 September, Sydney Ferries carried 96,000 passengers. I 20% of the fleet, 381 buses, is now fully accessible for people in wheelchairs. Sydney Buses now operates 70 routes with timetabled wheelchair accessible services across Sydney with more coming on stream. I Since the acquisition of the North and Western and Riverside bus companies in December 1999, patronage in these areas has increased by 12%. In some areas, patronage was up by 140%! I Stage 1 of the Better Buses service review project in Sydney’s north western region was implemented on 4 March 2001 following the acquisition of North & Western and Riverside bus companies. Just nine weeks later, patronage was up by 7.5% or 21,000 passengers per week. I The first of the refurbished Manly ferries, the Collaroy, was launched in September 2000 followed by the Narrabeen and the Queenscliff to be refurbished in 2001/02.
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