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In Action for Munich.

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The City’s Municipal Service Providers

In Action for Munich.

The City’s Municipal Service Providers

Table of contents

Foreword The Mayor of Munich, Dieter Reiter ...... 6 Introduction In Action for Munich ...... 8

Services Energy ...... 14 Transport ...... 16 Water ...... 18 Nature ...... 20 Wastewater ...... 22 Waste Management ...... 24 Communication ...... 26 Municipal Savings Bank Munich ...... 28 Health...... 30 Municipal Infrastructure...... 32 Hellabrunn – Munich’s Zoo ...... 34 Building and Housing ...... 36 Senior Citizen...... 38 Munich’s Market Halls ...... 40 Cemeteries and Burial ...... 42 Education ...... 44 Childcare ...... 46 Schools ...... 48 Sports...... 50

The Municipal Service Providers Munich City Utilities (SWM) ...... 54 Munich Transportation Corporation mbH (MVG) ...... 55 Department of Public Building Construction ...... 56 5 Munich Wastewater Authority...... 58 Department of Municipal Affairs – Munich Waste Management Corporation (AWM) .... 59 Central Telephone Service 115 ...... 60 Portal München Betriebs-GmbH & Co. KG ...... 61 Department of Labour and Economic Development – Europe Direct Information Centre ...... 62 Department of Municipal Affairs – Munich Agricultural Operations Department ...... 63 Department of Municipal Affairs – Munich Market Halls ...... 64 Department of Municipal Affairs – Municipal Forest Administration ...... 65 Department of Public Order ...... 66 Department of Urban Planning and Building Regulation ...... 68 GEWOFAG Holding GmbH ...... 70 HEIMAG München GmbH ...... 71 GWG Städtische Wohnungsgesellschaft München mbH ...... 72 MGS Munich Society for Urban Renewal mbH...... 73 MÜNCHENSTIFT mbH ...... 74 Municipal Savings Bank Munich (Stadtsparkasse München) ...... 75 Munich Municipal Hospital Group GmbH ...... 76 Department of Health and Environment (RGU)...... 78 Building and Construction Agency Munich...... 79 Municipal Funeral Service ...... 80 Munich’s Municipal Cemeteries ...... 81 Munich City Library ...... 82 Adult Education Institute (MVHS) ...... 83 Department of Social Services ...... 84 Department of Education and Sport ...... 85 Hellabrunn Zoo...... 86

Photo credits / Imprint ...... 87 Dear fellow citizens of Munich, Today the privatisation of municipal services as well as the unshackling of the finan- “In Action for Munich” – stands for the cial markets can be considered a failure. city’s many service providers, municipal Privatisation efforts were - alarmingly often businesses and facilities. They all contribu- - a complete flash in the pan. Privatisation te significantly to the effective functioning was at any rate no panacea, but a highly of everyday city life and its economy. The double-edged sword. The negotiations bet- services they provide include, for example, ween the EU and U.S.A. on the Transatlan- the delivery of electricity, gas and water, tic Trade and Investment Partnership (TTIP) the disposal of waste and wastewater, must be viewed through this same critical public transport, access to retirement lens, because the raison d’être of establis- homes and affordable housing, as well as hed municipal facilities is once again being medical care and extensive educational questioned. opportunities. In contrast to these trends a rethinking is The provision of municipal services has taking place, at least in Germany – a fresh stood the test of time for many decades. wind of optimism and economic change is However, there continues to be a strong sweeping through municipalities! The City lobby at European level wanting to open up of Kiel, for example, has re-acquired the these services to European competition public transportation services it privatised and privatisation. Not only industry repre- as early as 2001. The Free and Hanseatic sentatives and parliamentarians, but also City of Hamburg, which made headlines in foundations that purportedly serve the 2000 when it sold the electric utility HEW, public good have called on municipal lea- established a new public utility in 2009, ders to streamline the city and “Hamburg Energie”, and Berlin is planning sell off its public facilities. to hold a referendum on re-municipalising Apparently, the private sector its drinking water supply. can do it better. We were ad- vised to sell off public housing The State Capital Munich has always been 6 and use the proceeds to redu- fully committed to municipal public service debt. The savings banks ces – and with good reason: thanks to our (Sparkassen) were ridiculed for municipal businesses and facilities we can their conservative corporate actively plan the future together. This policy and for having missed applies for example to one of the greatest out on remarkable opportuni- challenges we face, climate protection. A ties in international financial number of Munich’s municipal facilities and speculation. This all took place businesses serve as role models to this end. not too long ago. Mention must also be made of social aspects. Our housing associations provide affordable housing. Furthermore they promote the modernisation of heating systems and the energy efficient refurbish- ment of buildings. Accordingly, the city’s GEWOFAG Holding, for example, plans to invest 300 million euros over the next ten years. The Munich Wastewater Authority (Münchner Stadtentwässerung) uses gas derived from sewage sludge to generate electricity and heat, and the Department of Public Building Construction (Baureferat) is successfully reducing CO² emissions from municipal buildings. The Department of Health and Environment (Referat für Gesundheit und Umwelt (RGU)) has developed an extensive funding programme to this end.

“In Action for Munich” – the city’s municipal service providers The Munich City Utilities (Stadtwerke Mün- All of these examples demonstrate that the chen (SWM)) are another cornerstone for city’s service providers and municipal future success: on the one hand, for their businesses are the best future investment. continued involvement in CO² emissions For them, contrary to the private sector, avoidance through the cogeneration of the public good is a top priority, not the 7 power and heat, on the other, the SWM pursuit of quick profits. Their efforts benefit rakes in an annual profit in the three-digit Munich’s citizens. Hence, any profits ear- million range, pays 90 million euros in con- ned by municipal businesses are subse- cession fees and 60 million euros in trade quently used to realise economic, environ- taxes. The SWM alone contributes a quar- mental and social goals. The State Capital ter billion euros annually to the city’s bud- Munich will therefore continue to staunchly get. support the provision of municipal public services. Moreover the SWM plans to invest billions over the next few years in the expansion of renewable energy, public transport and the fibre optic network. The objective of the SWM’s expansion programme “Renewable Energy” is to generate enough green electricity by 2025 to meet all of Munich’s energy needs – around 7.5 billion kilowatt hours annually. In Action for Munich.

A number of municipal facilities, factories This is not only attributable to their commit- 8 and businesses ensure that the wheels of ment, but also to the city council’s supervi- a city keep turning: in addition to traditional sory role as the democratically elected public services, such as the provision of representative of its citizens. electricity and water, wastewater treatment and waste management, and street clea- This means for citizens that municipal ning, comes public transport, housing, hos- businesses are committed to providing a pitals, the municipal savings bank (Stadt- broad range of services, guaranteeing high sparkasse), retirement homes, social hou- quality, compliance with environmental sing and many other services. standards and a consideration of social aspects. They strive for economic feasibili- A policy of “market liberalisation” is being ty and efficiency so they can continue to advocated, particularly at European level, offer their customers stable prices and postulating that such public services would fees, thus benefitting around 1,4 million allegedly be cheaper and better if they Munich residents. were delivered by the private sector. However, “private” does not automatically mean cheaper and it certainly does not mean better services. This was clearly revealed in the recent economic and financial crisis. The profit seeking of many private companies entailed incalculable risks. The city’s service providers are not mana- ged by a corporate headquarters located somewhere far away, and which first and foremost represents the interests of its shareholders. Their work prioritises the public good and needs of the local citizens. In action… Noise protection in a city is of particular to provide sustainable local services importance for a long-term healthy environment and a high standard of living. Highly Our city’s municipal public service provi- effective noise and vibration insulation is ders work in Munich for Munich. They used for example when building new focus exclusively on the citizens’ needs. underground (U-Bahn) lines in residential By providing long-term and sustainable areas. services, municipal businesses ensure that future generations will continue to enjoy a high standard of living. 9 The Munich City Utilities (Stadtwerke Mün- chen (SWM)), for example, is investing mil- lions in the maintenance and modernisation of the water supply network to ensure that Munich can continue to extract pure natural drinking water fresh from the springs in the foothills of the Bavarian Alps in future.

Investments of the Munich Wastewater Authority (Münchner Stadtentwässerung) in the sewerage system and in wastewater In action… treatment plants ensure that wastewater to maintain high environmental treatment remains optimal. The objective is standards sustainable water protection. State-of-the- art facilities guarantee that the treatment of The protection of the environment and wastewater greatly exceeds the legal requi- nature in a city ensures a high standard of rements. The use of sewage gas to gene- living. The municipal service providers set rate electricity makes an energy self-suffi- new environmental standards that often cient operation of the wastewater treat- considerably exceed those required by law. ment plants possible. It is not by mere coincidence that Munich’s drinking water is one of the best in the The State Capital’s exemplary waste dispo- whole of Europe. The Munich City Utilities’ sal and recycling company, the Munich comprehensive protection programme gua- Waste Management Corporation (Abfall- rantees the outstanding quality of our most wirtschaftsbetrieb München (AWM)), also important consumable. The initiative “Eco- bases its work on a long-term vision which, Farmers” (Öko-Bauern), which specifically after much public persuasion, was develo- promotes organic farming in the water ped and implemented using state-of-the-art catchment area of the Mangfall Valley, is waste treatment technologies. unique in Germany. As a forest owner, the city has for decades Munich”. The city council has taken a deci- sponsored natural healthy mixed forests sion to improve the climate protection stra- instead of spruce monocultures, thereby tegies of all municipal authorities. preserving both precious natural heritage and attractive recreational areas in twelve The municipality and its individual busines- conservation areas, from the floodplain ses serve as special role models to this forest in the north of Munich to the slope end. Not only do they themselves have to forests in Mangfall and Leitzach. The majo- reduce greenhouse gas emissions, they rity of forests are certified in accordance have to also motivate all segments of with the FSC (Forest Stewardship Council) society, including citizens, institutions, criteria. organisations and business enterprises, with campaigns to follow suit. Program- The Munich Agricultural Operations Depart- mes, such as the partnership “Munich for ment (Stadtgüter München) currently Climate Protection” (München für Klima- manages approximately 230 hectares of schutz), “Pro Climate – Contra CO² “ (Pro ecological compensation areas. It also Klima – Kontra CO²) for municipal buildings, manages around 822 hectares of urban “Fifty-Fifty” for child care centres and reserves according to the standards of schools, as well as the funding programme organic farming. “Energy Conservation” (Energieeinsparung) (FES) with an annual budget of 14 million The stretch of the Isar’s river bed in the euros, are only some of the many measu- city was renaturalised between 2000 and res taken so far. 2011. The State Capital Munich and the Free State of Bavaria invested in a world renowned water development and renaturation project.

The Department of Public Building Con- struction (Baureferat), the Department of Municipal Affairs (Kommunalreferat) and In action for… the municipal housing associations climate protection (Wohnungsbaugesellschaften) have already reduced the consumption of a consider- Climate protection is high on Munich’s able amount of fossil fuels through energy agenda and is an integral part of all urban efficient building refurbishments. Extensive planning strategies. On its own initiative, public relations campaigns work to raise the city has pledged to reduce CO² emissi- awareness among Munich’s citizens about ons by 2030 by at least 50 percent as com- how to protect the climate and save ener- pared to 1990. gy. The Building and Construction Agency Munich (Bauzentrum München) provides The State Capital’s comprehensive climate information on green building and energy protection activities are based on the “Eco- efficiency. The Department of Health logy Policy” included in the urban develop- and Environment (Referat für Gesundheit ment concept and the “Integrated Action und Umwelt (RGU)) devises long-term Programme: Climate Protection in strategies.

“In Action for Munich” – the city’s municipal service providers The solar and biogas facilities of the Munich Office of Real Estate Services contribute to the SWM’s generation of green electricity as well. Moreover, there are a number of solar panel installations on municipal and residential buildings. The operation of the AWM’s wastewater treatment The city of Munich has also made consider- plants will be fully energy self-sufficient in able efforts to improve the city’s climate: it future by using sewage sludge to generate plans to create an integrated network of electricity. green and open spaces by 2017. This will further enhance the English Garden (Engli- In action… scher Garten), one of the largest public to provide reliable services for everyone parks worldwide, and connect the surrounding green spaces. These ecological areas The municipal services are committed to represent Munich’s “green lung” and bind providing reliable public utilities for all of pollutants and CO². At the same time, they Munich’s citizens. help curb temperature extremes and function as corridors for fresh air supply to the The Munich Municipal Hospital Group densely populated city centre. (Städtisches Klinikum München GmbH) provides reliable medical care at its facili- In action for… ties in Bogenhausen, Harlaching, Neuper- environmentally-friendly energy supply lach, Schwabing and the Thalkirchner Straße for all citizens of Munich, regardless The Munich City Utilities (SWM) have been of illness, age or health insurance status. delivering electricity and district heating that is resource- and environment-friendly The SWM ensures a continuous provision for decades. In the last five years alone, of services. This is attributable to the high the SWM has invested half a billion euros quality electricity grids as well as to the in the expansion of the climate-friendly fact that the SWM updates them on a 11 cogeneration of power and thermal energy. regular basis. The SWM spends over 100 And SWM has been very successful: million euros annually on grid maintenance Today, around 75 percent of Munich’s elec- meaning that Munich’s citizens can rely on tricity supply is generated in state-of-the-art secure and reliable grids at all times. cogeneration plants, meaning around 1.1 They can also rely on SWM’s good price- million tons of CO² emissions are avoided performance-ratio. Despite the investments annually. in its grids or its expansion programme “Renewable Energy”, the SWM continues The SWM’s expansion programme “Rene- to remain among the lowest-cost electricity wable Energy” is equally ground-breaking. and gas suppliers in Germany’s ten biggest By 2025, the SWM aims to generate cities. enough green electricity in its facilities to meet all of Munich’s energy needs, amoun- The AWM provides the long-term secure ting to around 7.5 billion kilowatt hours per disposal of waste and recyclables at stable year. Munich will be the first city worldwi- prices, thereby also curbing price fluctuati- de with a population of over 1 million to ons in the market for reusable materials. achieve this goal. The SWM is allocating a budget of 9 billion euros to the expansion project.

SWM customers can actively support this expansion project via a voluntary surcharge when choosing to subscribe to “M-Green Electricity” (M-Ökostrom aktiv). The Munich Waste Management Corporati- on (AWM) produces both process heat and electricity from bio waste in its modern dry fermentation plants for the SWM’s distribution network. In action for… price stability

Munich’s municipal service providers offer excellent services at stable prices. The public good guides their pricing policy. The AWM’s fees for waste collection, for example, have remained virtually unchan- ged for many years. In fact, there have 12 recently been several consecutive fee reductions. As an owner-operated municipal enterprise, the AWM does not allocate any potential surpluses to anonymous shareholders or international investment funds, but to its customers. The waste collection and disposal fees are significantly lower in Munich than in the city’s suburbs, where these services are provided by private firms. Pricing policy becomes more difficult when The Munich Wastewater Authority is also the price trends in international markets an owner-operated enterprise and has been affect that of municipal businesses’: a case able to offer its customers stable prices for in point when it comes to energy costs. To over 14 years due to its commitment to reduce its dependence on large oil and efficient methods of operation. natural gas companies, the SWM is endea- vouring to secure access to natural gas sources.

Any proceeds the municipal service providers earn in the energy sector are used to benefit the citizens. The SWM uses the profits it has made from the provision of energy and water to maintain a modern and efficient infrastructure: for example, by investing in transport networks, escalators and lifts which are operated by its traffic affiliate MVG, as well as for the operation of public swimming pools (M-Bäder).

“In Action for Munich” – the city’s municipal service providers In action for… more opportunities for everyone

The services offered by the municipal service providers promote equal opportunities. The city and its municipal businesses are aware of their citizens’ needs and take their social responsibilities seriously. Housing is one of the basic human needs. The city’s Social Housing Associations GEWOFAG, GWG München and HEIMAG The city provides for equal access to child- München are committed to building and care through a sliding fee scale. A fee maintaining affordable, high-quality housing exemption may even be granted up to a in Munich. certain income level.

Equal access to education for all is a parti- The Munich Grant Scheme (Münchner För- cularly important cornerstone of equal derformel) ensures education equity: muni- opportunities. Education is the prerequisite cipal subsidies for child care facilities are for participation in society and culture, and distributed in such a way that those who significantly contributes to the maintenance require more funding actually get it. of social stability. The courses at the Munich Adult Education Institute (Münchner Volkshochschule) offer Munich is a city of immigration. Over 30 youngsters and young adults a second percent of the population have an immigra- chance to acquire a school qualification or tion background. There are an increasing leaving certificate. On top of this, it is the number of single parents. The city of biggest institution in the city involved in the Munich’s response to these dynamic chan- linguistic, social and economic integration ges is a strong education system. This ent- of immigrants. ails needs-based child care facilities as well as schools with a unique pedagogical profi- The municipal service providers in Munich 13 le and full day childcare. The mission of all provide first-class training for school-lea- municipal schools is to provide knowledge, vers. The SWM, for example, provides and training in key areas, such as personal vocational training in 13 different career responsibility, conflict management and areas – which goes far beyond serving only tolerance. its own needs. ■

In Action for Munich. 14 Energy.

An intelligent combination of energy for Munich – reliable, environmentally friendly and affordable

Your municipal service providers: – Stadtwerke München (Munich City Utilities) (SWM) (for further details, see p. 54) – Bauzentrum München, Referat für Gesundheit und Umwelt (RGU) (The Munich Building and Construction Agency, Department of Health and Environment) (for further details, see p.78)

“In Action for Munich” – the city’s municipal service providers Climate and environmental protection in the generation of energy are of the utmost priority for the Munich City Utilities (SWM). Its strategy is based on an intelligent energy mix of renewable energy on the one hand and the energy efficient cogeneration of power and heat on the other. The result is a resource friendly energy generation and a considerable reduction in CO² emissions.

Through its expansion programme “Renew- Gwynt y Môr off the coast of North Wales. able Energy”, the SWM aims to generate The farm’s 160 wind turbines are expected enough green electricity in its facilities by to generate around 1.95 billion kilowatt 2025 to meet all of Munich’s energy needs, hours of electricity annually. That corre- amounting to around 7.5 billion kilowatt sponds to the annual consumption of hours annually. Munich will be the first big approximately 240,000 Munich households. city worldwide with a population of over This facility will reduce CO² emissions of 1 million to achieve this goal. The SWM is around 1.7 million tons per year. In collabo- allocating a budget of 9 billion euros to the ration with another partner, the SWM is expansion project. The SWM only gets building the wind farm Dan Tysk, which involved in self-sustainable economically consists of 80 wind turbines. The SWM’s viable projects. Projects in Munich and the share corresponds to the annual consump- surrounding region clearly take priority. One tion of roughly 250,000 Munich house- example is the combined geothermal heat holds. This facility will achieve an annual and power plant in Sauerlach, which com- reduction in CO² emissions of 1.1 million menced commercial operation at the end tons. of January 2014. It is one of the most efficient and modern plants in Germany. The Once all of these projects have been either SWM do not only use the thermal water initiated or completed, the SWM’s facilities for heating purposes, but also to generate will possess a total generation capacity of environmentally-friendly electricity for around 2.9 billion kilowatt hours of green approximately 16,000 households in electricity. This already corresponds to Munich. Consequently, 35,000 tons of CO² nearly 39 percent of Munich’s electric ener- emissions are reduced on a yearly basis. gy consumption and is significantly more 15 than the ca. 800,000 Munich households, Green electricity for Munich underground trains and trams require. The SWM cannot, however, generate enough green electricity to meet the ener- The most environmentally friendly form of gy needs of Munich and its surrounding energy, however, is energy not used in the region completely: the local potential is first place. The SWM provides advice to limited. The SWM is therefore also active the citizens of Munich on how to save in Germany and in Europe. The effect on energy, for example, through its program- the environment is nonetheless remarka- me for low-income households, with per- ble. The electricity grid can be compared to sonal consultations at SWM headquarters a lake. The more clean electricity is fed into and the Building and Construction Agency the “electricity lake”, the less electricity it (Bauzentrum München) or online at needs from traditional energy sources. As www.swm.de/energiesparen. well as water, geothermal energy, sun and biomass, wind energy also plays a central The Munich Building and Construction role in the SWM’s strategy. It is the most Agency cost efficient of the renewables. One of The Munich Building and Construction the largest offshore-wind farms in the Agency of the Department of Health and North Sea, Global Tech I, is currently being Environment informs and advises the citi- built. Upon completion, the wind farm’s 80 zens of Munich on all matters relating to turbines will be capable of generating 1.4 housing, building and renovation. On-site billion kilowatt hours of green electricity experts also provide advice on all forms of annually. The SWM’s share corresponds to building insulation and about the uses of the annual consumption of around 160,000 solar energy and heat pumps as well as Munich households. This facility will reduce wood or pellet heating. Sensible invest- CO² emissions of around 1.2 million tons ments in so-called building envelopes and per year. In collaboration with partners, the heating systems can reduce energy con- SWM is building the offshore wind farm sumption considerably. ■ 16 Transport.

The Underground, buses and trams – eco-friendly mobility in Munich

“In Action for Munich” – the city’s municipal service providers Traffic significantly contributes to air polluti- The MVG is also testing new technologies on through carbon dioxide which harms the such as hybrid- or electric engines. environment. The SWM’s subsidiary the Munich Transportation Corporation (Münch- The State Capital Munich has a modern ner Verkehrsgesellschaft MbH (MVG)) infrastructure for traffic control and traffic 17 offers a real alternative in Munich: management, such as the traffic control centre, accelerated buses and trams and Using the underground (U-Bahn), the bus synchronised traffic lights. Passenger mobi- or a tram is an eco-friendly way to travel lity is thus improved and the environment and minimises the use of resources and benefits as a result. ■ space. The citizens of Munich only need a few minutes to reach the nearest stop thanks to the dense transport network of 95 kilometres of underground, 79 kilometres of tram tracks and a bus network of a further 462 kilometres.

Approximately 544 million passengers use the MVG annually, leaving their car at home or no longer even owning a car. They actively contribute to cleaner air and to the reduction of fine particulate matter in Munich. Together with its customers, the MVG is one of the most significant climate protectors among all of Munich’s traffic participants: its vehicles are particularly envi- Your municipal service providers: ronmentally friendly – for example they are – Stadtwerke München (Munich City Utilities) (SWM) equipped with low-emission engines or (for further details, see p. 54) with energetic recovery systems. Both the – Münchner Verkehrsgesellschaft mbH vehicles and the infrastructure are conti- (Munich Transport Corporation) (MVG) nually being improved to reduce energy (for further details, see p. 55) consumption even further. – Kreisverwaltungsreferat (Department of Public Order) (for further details, see p. 66-67) 18 Water.

M-water: healthy and environmentally friendly

“In Action for Munich” – the city’s municipal service providers Munich’s drinking water is among the best The SWM’s laboratories continuously moni- in Europe and the SWM guarantees its tor the quality of M-water. Over 1,000 sam- excellent quality. The M-water is extracted ples are chemically and microbiologically from the foothills of the Bavarian Alps examined there every month. The entire (Mangfall and Loisach Valley). The SWM is supply chain is tested: at the extracting committed to protecting Munich’s drinking plant, in the supply pipes and reservoirs as water: it has been buying land in the drin- well as in the distribution network itself. king-water catchment area for decades, Moreover, SWM staff are on standby 24 19 which it farms in such a way as to protect hours a day, 365 days a year to ensure the the water’s quality. The SWM launched the supply of water. initiative “Eco Farmers” to promote organic farming in the Mangfall Valley. Over 150 SWM’s water collection methods have farmers have converted from traditional to been awarded EMAS certification. EMAS organic farming to conserve the soil and (Eco Management and Audit Scheme) is an water, and animals are kept in a species- extremely rigorous environmental perfor- appropriate environment. Together, they mance test which the SWM conducts on a work around 3,500 hectares: the largest voluntary basis. The 1,800 hectare forest inter-connected organic farmland in Ger- for source water protection, which is mana- many. ged by the Department of Municipal Affairs, Municipal Forest Administration To ensure that future generations also (Städtische Forstverwaltung) on behalf of benefit from Munich’s excellent water qua- the SWM, is even certified in accordance lity, the SWM have invested around 180 with the Forest Stewardship Council (FSC) million euros in recent years to construct a criteria. The FSC seal certifies that forest new water supply pipeline from the Mang- management complies with high environ- fall Valley, which will partially replace the mental and social standards ■ gravity-flow pipelines constructed in 1883. The decision to replace the original over 100-year old pipelines with modern, under- Your municipal service providers: ground high pressure pipes was made in – Stadtwerke München (Munich City Utilities) (SWM) the early nineties. A project of a lifetime for (for further details, see p. 54) Munich’s drinking water supply –it was suc- – Kommunalreferat, Städtische Forstverwaltung cessfully concluded in 2008 by the SWM. (Department of Municipal Affairs, Municipal Forest Administration) (for further details, see p. 65) – Münchner Stadtentwässerung (Munich Wastewater Authority) (for further details, see p. 58) 20 Nature.

City parks, forests and green spaces, lakes and riverscapes – local recreation areas for people and animals

Your municipal service providers: – Kommunalreferat, Städtische Forstverwaltung (Department of Municipal Affairs, Municipal Forest Administration) (for further details, see p. 65) – Baureferat (Department of Public Building Construction) (for further details, see pp. 56–57) – Referat für Gesundheit und Umwelt (RGU) (Department of Health and Environment) (for further details, see p. 78)

“In Action for Munich” – the city’s municipal service providers Munich’s green spaces and local recreation The renaturation of the Isar stretching right areas contribute significantly to the city’s from the very south of the city to the Deut- high standard of living and make it an sches Museum was achieved by the sum- attractive place to live. The State Capital’s mer of 2011, having taken 11 years to objective is to provide local recreation complete: an exemplary water develop- areas which are both easily accessible and ment and renaturation project for the State within close proximity to the homes, neigh- Capital Munich and the Water Manage- bourhoods and city districts of all citizens. ment Authority (Wasserwirtschaftsamt). The Department of Public Building Con- Flood control, the aquatic ecosystem and struction (Baureferat) manages over 1,200 the river’s recreational value were impro- public green spaces with a total area of ved by naturally recreating the Isar’s river around 2,300 hectares. bed.

The Municipal Forest Administration at the Along a stretch of nearly eight kilometres, Department of Municipal Affairs manages the Isar, in its near-natural state, also provi- around 5,000 hectares of forests, which des important protection from flooding. The not only absorb carbon dioxide, protect biotope and the sheer diversity of the ani- drinking water and supply natural resour- mals and plant species to be found in the ces, but serve as local recreation areas as natural habitat typical to the Isar have well. improved noticeably since the renaturation. Fish can now swim up and downstream Public green spaces also provide a valuable again and the diversity of microbes as an biotope for animals and plants. The city’s important food source has increased. The objective is to maintain and further expand conditions for other animal species living in these attractive local recreation areas as the riverbanks such as different types of well as playing fields and open spaces. For rove beetles and ground beetles, have the most part, they can be reached without improved as well. Pioneer plants, whose a car, thanks to the many footpaths and seeds have been washed up from the Alps bike routes: a plus for the purse and the by the Isar, are sprouting once again on the city’s climate. new gravel shores. ■

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Wastewater.

Wastewater management in the hands of the city: optimum service at low rates

“In Action for Munich” – the city’s municipal service providers The Munich Wastewater Authority is a In the sludge digesters, bacteria produce wastewater management enterprise and 66,000 standard cubic metres of methane serves to protect both the environment and daily, which is converted in gas engines citizens’ health. Its duties include wastewa- into 132,000 kilowatt hours of electricity ter disposal and treatment, and sewage per day. Around 20,000 three-person sludge disposal for the State Capital households could use this electricity to Munich as well as for affiliated waste fully cover their consumption requirements. management associations and adjoining The electricity generated is not, however, communities. fed into the public grid, but is used on-site to operate the wastewater treatment Munich’s wastewater network totals aro- plants. Heat generated in the cogeneration und 2,400 kilometres. The wastewater of plant is also used to operate the treatment 99.8 percent of Munich’s population runs plants. Sixty percent of the wastewater 23 through the network to the two wastewa- treatment plants’ electricity needs and 100 ter treatment plants, Gut Großlappen and percent of their heating needs are thereby Gut Marienhof. A total of 170 million cubic met. metres of wastewater is biologically treated and discharged annually, either into the Once the gas engine facility has been Isar’s middle canal (Gut Großlappen) or into further modernised, the generation of the Isar (Gut Marienhof). The amount of electricity for the plant’s own purposes wastewater treated annually at the waste- will increase. The energy consumption in water treatment plant Gut Großlappen alo- turn will be reduced by improving the ne could completely fill up Lake Schliersee biological treatment process of waste- within just six months. The biologically water. In the long term, the electricity treated wastewater is disinfected during needs of the wastewater treatment plants the summer months to ensure that it will be fully met through the energetic use meets hygiene standards before being fed of sewage sludge. The Munich Wastewa- into the Isar. ter Authority will be able to operate its plants self-sufficiently. In the case of heavy rainfall, 13 storm tanks with a total storage capacity of The wastewater management services pro- 703,000 cubic metres temporarily store the vided by the Munich Wastewater Authority wastewater which is then re-directed to are of the highest technical standards and the wastewater treatment plants. The end of first class ecological quality – product of the daily wastewater treatment all at charges that have remained stable for process is 3,000 cubic metres of sewage 18 years ■ sludge, which has a solid content of 160 tons and is directed into airtight sludge digesters and stabilised within roughly 22 Your municipal service provider: days. – Münchner Stadtentwässerung (Munich Wastewater Authority) (for further details, see p. 58) 24

Waste management.

Munich’s ecological waste management – reliable, committed, dependable

Your municipal service providers: – Kommunalreferat (Department of Municipal Affairs), Abfallwirtschaftsbetrieb München (Munich Waste Management Corporation) (AWM) (for further details, see p. 59)

“In Action for Munich” – the city’s municipal service providers The Munich Waste Management Corporati- The AWM stopped untreated ordinary on (AWM) provides highly ecological waste waste from landfilling as early as 1994, disposal services for Munich households, twelve years before the legal ban was businesses, public facilities and events. imposed in Germany. The landfill Nord- The AWM empties around 58,000 bins of West was completely shut down in 2006, residual waste, paper and organic waste and the AWM has been conducting com- every day. Reusable material such as orga- prehensive rehabilitation measures ever nic waste and paper is recycled. The AWM since. converts organic waste into bio-gas in its dry fermentation plant, which is then used The AWM’s vehicles are exemplary from to generate electricity. High quality organic an ecological point of view, due to contin- soil is derived from the compost produced uous investments being made to meet there and distributed e.g. by recycling cent- high technological and environmental stan- res – the process thus comes full circle. dards. The AWM collaborates directly with The residual waste in the combined heat the manufacturers to promote the develop- and power station München Nord genera- ment of environmentally friendly vehicle 25 tes electricity as well as district heating. technology. For example, a hybrid-lorry is in This reduces fossil fuel consumption. It is a use, which consumes 15 percent less fuel, state-of-the-art facility in terms of environ- as well as a “light” dustbin lorry, which is mental compatibility and economic viability. 17 percent lighter than a conventional one. The AWM also runs electric vehicles. The AWM also operates twelve modern recycling centres located across Munich. The AWM contributes to the reduction of They are one of the Munich Waste Mana- CO² emissions via the energetic recycling gement Corporation’s key services alongsi- of waste, the operation of a state-of-the-art de the so-called Drei-Tonnen-System (3-bin dry fermentation plant and a modern fleet system). Reusable materials, bulky and proof vehicles. In 2012, the AWM avoided blematic waste are delivered here, collec- over 82,000 tons in CO² emissions. ted separately and professionally disposed. The AWM passes on defect items, particu- The AWM is a reliable and socially respon- larly electrical appliances, to social service sible employer with over 1,400 employees. facilities to repair and then resell for their It furthermore supports the Munich eco- own benefit. Additional services offered by nomy by collaborating with regional recyc- the AWM include collection lorries for reus- ling facilities. able materials (Wertstoffmobile), as well as containers for small electrical appliances The fees for waste collection in Munich are and used clothing. proof that economic viability, good services and high environmental standards are not contradictory – meaning that the waste disposal fees have been reduced several times over the past few years. ■ 26 Communication.

Information and Communication – Core components of public services

Your municipal service providers: – Portal München Betriebs-GmbH & Co. KG (for further details, see p. 61) – Zentraler Telefonservice (Central Telephone Service) (for further details, see p. 60) – Informationszentrum (Europe Direct Information Centre) (for further details, see p. 62) – Bürger-Services online (Citizen Services online) (for further details, visit www.muenchen.de/eogovernment)

“In Action for Munich” – the city’s municipal service providers Information and communication are essen- on shopping and dining trends are another tial prerequisites for cities to function effec- central feature of the portal. In addition, tively and are therefore part of the munici- information on places of interest and hotel pal public services provided by the State accommodation in Munich is available to Capital Munich. The city has introduced a tourists in several languages. muenchen.de number of measures over the last few is also available for mobiles as an iOS years to significantly improve the channels (Apple) and Android app. of communication between its citizens and the municipality—both for service providers Citizen Services online as well as for traditional administrative A number of online services (e-Services) departments. All municipal institutions have are already available on the Citizen Services expanded their online services and have Portal under münchen.de/online-services. improved the provision of individualised New electronic communication and access information and support services. Informati- channels to public authorities are being on and contact centres are of particular developed within the scope of the ongoing relevance in this context and provide timely project E- and Open-Government. Within and reliable assistance to the citizens of this context, an additional feature is “Open Munich. Government”: a new platform making the government’s open data more accessible Central Telephone Service and 115 to the public (OpenData). The objective is Service Centre to achieve a higher level of transparency in The Central Telephone Service (Zentraler council administration, strengthen citizen Telefonservice), which is also the LHM’s participation in local governance and provi- Service Centre, can be reached at 233-00, de the right context for dealings with the and has been available to citizens for many city. This feature is supported by the city’s years. Citizens can also dial the central W-LAN concept (M-WLAN) and enables the public service number 115, which was set mobile use of e-Services. Due to the up in July 2012. Callers are provided with expansion of the existing M-WLAN net- individual information and assistance on all work, access to online services will be avai- relevant matters relating to public admini- lable free of charge in the near future from stration and service provision. Whether the around 25 public areas. query concerns residence registration, a change of address, new identification docu- Europe Direct Information Centre ments, bulky waste collections or changes The EDI- Europe Direct Information Centre to vehicle registration – the contact service Munich & Upper Bavaria (Europa Direkt 27 provides information irrespective of the Informationszentrum München & Oberbay- internal administrative division of responsi- ern) is part of a Europe-wide information bilities. Queries which cannot be answered network established by the European Uni- immediately are processed by the service on in 2005. At present, there are 55 of centre’s back office or are forwarded to the these information centres (Informationszen- relevant department. tren) in Germany. The Munich Office in the City Library Am Gasteig is responsible for www.muenchen.de the City of Munich and the Upper Bavaria The use of online communication is becom- region. It has been the contact and meet- ing increasingly significant. muenchen.de is ing point for citizens interested in arts and the central online hub and the official portal culture since 2009. The Office advocates of the State Capital of Munich. The link more transparency in Europe and the EU, muenchen.de serves as the starting point promotes European awareness and encou- for finding information and services relating rages active involvement in the shaping of to city life. The portal muenchen.de acts as Europe. Among other services, the infor- the direct interface between citizens and mation centre also provides support for the City Hall (Rathaus), that is, to the city schools (e.g. teaching materials), individual council (Stadtverwaltung). All of Munich’s advice on questions relating to Europe, as services, public authorities and institutions well as the opportunity to offer feedback can be found here. The Munich Yellow to EU agencies. ■ Pages (Stadt-Branchenbuch), the most widely used business directory, includes a wide range of services and facilitates the search for the right business. Munich’s up- to-date events calendar is available under Events (Veranstaltungen) and lists leisure activities and cultural highlights. The cine- ma listings include film reviews, trailers and picture galleries. The vibrant categories 28

Municipal Savings Bank

Munich Savings Bank – Partner for Financial Services

Your municipal service provider: – Stadtsparkasse München (Municipal Savings Bank Munich) (for further details, see p. 75)

“In Action for Munich” – the city’s municipal service providers The Municipal Savings Bank Munich (Stadt- Municipal savings banks are the people’s sparkasse München) performs a public ser- most important financial partners through- vice: it ensures that all of the city’s private out Germany, and taken together constitute residents as well as small and medium one of the largest providers of credit servi- sized companies have access to a compre- ces in the world. As public institutions hensive range of financial products and ser- under municipal control, they have stood vices. the test of time, as has their business model, with its concentration on private With its 80 branches, the Municipal customers as well as its sustained promo- Savings Bank Munich has the densest net- tion of the regional middle-class economy. work of offices of all the city’s credit insti- On that basis the bank achieves steady tutions. On average every second resident returns on equity capital with manageable of Munich is a client of Bavaria’s largest risk. savings bank. It offers premium products at affordable prices, and does not allow its Moreover, savings banks are among the customers to overextend themselves. Its largest non-federal sponsors of social on-site professionals understand its clients’ welfare projects. In the past year alone, needs, and can reach decisions quickly. the six foundations established by the

The Municipal Savings Bank is committed Municipal Savings Bank Munich and the to providing exceptional quality service and bank itself have supported some 240 pro- ensuring ongoing customer satisfaction. jects with a total of 4.5 million euros spent. Day in and day out it demonstrates its It is particularly important for them to competence in dealing with all financial maintain Munich’s vibrant diversity. An issues. Dealings are characterized by initiative’s popularity does not determine openness and reliability, and the creation of the decision to support it. The savings long-term client relationships built on banks also gladly support niche invest- mutual trust is a priority. The main goal is ments, and in so doing help to promote to find individual solutions and to offer cli- new and innovative ideas. ■ ents comprehensive advice and support.

The Municipal Savings Bank Munich is city- owned. Its prime responsibility is to discharge its statutory obligations for the common good and not simply to maximize profits. 30 Health.

The Best Medical and Preventive Health Care

Your municipal service provider: – Referat für Gesundheit und Umwelt (RGU) (Department of Health and Environment) (for further details, see p. 78)

“In Action for Munich” – the city’s municipal service providers With 59 medical departments, 27 day cli- The communal authority benefits Munich’s nics, 4 departments of radiology, and the residents in various ways: its response to Medical Services Centre, the Munich Muni- the city’s manifold health issues is quick cipal Hospital Group (Städtisches Klinikum and locally-tuned and part of the public München GmbH) is one of the largest com- services provided in Munich. Among its prehensive care providers in Southern Ger- voluntary programmes are “Munich Seeks many. Whether in emergencies or on refer- Pleasure” (München sucht Genuss) and ral, with minor injuries or critically ill, with “Early Assistance.” (Frühe Hilfe) statutory or private health insurance, all patients are fast and competently cared for For all those who wish to take an active in the municipal hospitals. At 5 locations – role in their own healthcare, the Stadtwer- Bogenhausen, Harlaching, Neuperlach, ke München (SWM) provides some of the Schwabing, and Thalkirchner Straße – best and most affordable swimming and highly qualified doctors, nurses, and thera- bathing facilities in Germany. Eighteen pists are available around the clock. modern indoor and outdoor swimming

Appropriate experts at the medical depart- pools, ten sauna centres, the Prinzregenten ments specialized in oncology as well as in Ice Skating Rink, as well as two extensive cardiology, pneumology, vascular diseases, fitness and aquatic centres. With this diabetes/endocrinology, gastroenterology or attractive array of sports and recreational neurology provide interdisciplinary treat- facilities Munich’s residents have every ment based on the latest scientific rese- opportunity to keep themselves fit. Munich arch. In order to ensure highest-quality has opposed the trend in many other cities health care, the Munich Municipal Hospital to simply close down their old swimming Group emphasises cost effectiveness, per- pools. formance transparency, and the sustainable use of natural resources. On behalf of the City Council, the Sports Office (Sportamt) in the Department of The Department of Health and Environ- Education and Sports is in charge of further ment (Referat für Gesundheit und Umwelt, developing and improving sports facilities in RGU) encourages the city’s population to Munich as needs require. The sports and maintain a healthy lifestyle. It is the largest recreational facilities on offer free of charge public health office in Germany. It functions via the Sports Office enable all of Munich’s as a public health service, issuing various residents to exercise and keep fit. ■ medical certificates, overseeing infectious disease prevention, and monitering hospitals, nursing services, and doctors’ practices. In addition, the RGU develops preventive health care programmes and health protection initiatives. 32

Municipal Infrastructure.

Protecting the Environment

Your municipal service providers: – Baureferat (Department of Public Building Construction) (for further details, see pp. 56–57) – Kreisverwaltungsreferat (Department of Public Order) (for further details, see pp. 66–67)

“In Action for Munich” – the city’s municipal service providers The city’s infrastructure is vast: schools, The efficient operation of municipal buil- kindergartens, museums, theatres, play- dings is also crucial, for in addition to the grounds and green spaces, streets, roads, original investment for the construction of public squares, bridges, tunnels and under- buildings, one has to consider the ongoing ground stations, wastewater treatment costs for water, heat, electricity, mainte- plants, and much else. All these have to be nance, and repairs. Energy management in planned, constructed, and maintained. the city’s entire stock of buildings opens These tasks are overseen by the Depart- up further potential energy savings. ment of Public Building Construction (Bau- referat). At the behest of the City Council, Altogether, energy consumption in city- energy efficiency is a top priority in new owned buildings and the electric transpor- building construction and the maintenance tation infrastructure has dropped by 34 per- of the existing infrastructure. cent compared to 1990, and carbon dioxide emissions have been reduced by 39 per- In new constructions and fully modernised cent. This relieves the city’s budget of buildings the Department of Public Building roughly 22 million euros annually. Construction has achieved an average reduction 35 percent below that mandated Climate protection is also a major concern by the 2009 Energy Saving Ordinance in traffic safety. As part of the Integrated (EnEv2009). According to the Economic Climate Protection Action Programme Activity Packet II, within the framework of Munich (IHKM), each year the city is repla- 33 the Integrated Climate Protection Action cing 2,000 energy-inefficient street lights Programme Munich (IHKM), in 2013 the with lights with more efficient ballasts, bet- City Council made funds available to the ter lighting technology, and in part better amount of 47.2 million euros for the conti- lamp technology, saving roughly 50 percent nuation of the special programme “Energy- of the energy previously required. efficient Building Cladding and Heating Improvement.” Energetic renovation mea- Bicycle riders contribute greatly to noise sures in the city’s buildings can thus be reduction and climate protection. Adding continued with the same intensity. Especi- up to more than 17 percent of the entire ally worthy of emphasis is the new Trude- traffic load, Munich’s use of bicycles is ring high school, opened in 2013. With its absolutely respectable in comparison with multi-purpose sports hall, the building, desi- the rest of the country. The Department of gned to accommodate roughly 1,000 stu- Public Building Construction has already dents, is a model project for certified pas- expanded the network of bicycle routes to sive building construction. more than 1,200 kilometres. Gradually, additional one-way streets are being ope- Increased use of renewable energy sourc- ned up to bicyclists, “bicycle streets” intro- es for municipal buildings is an essential duced and more bicycle parking facilities part of the city’s climate protection pro- installed. To promote bicycle traffic and gramme. Among these are biomass facili- expand the network the city has tripled its ties, heat pumps, solar collectors, and budget since 2010 to 4.5 million euros solar panel installations. a year. ■ 34 Hellabrunn.

Munich’s Zoo

“In Action for Munich” – the city’s municipal service providers In the heart of the metropolis, yet idyllically Since 1928 the animals have been ar- situated along the Isar and far from the ranged by continents – Hellabrunn was city’s hustle and bustle, lies Munich’s zoo, the first zoo in the world to do so. A stroll Hellabrunn, where visitors can enter a fas- through Hellabrunn is like taking a trip cinating world that is home to 19,000 ani- through exciting wildlife habitats, from mals from all continents. The 40-hectare polar to African, European to Asian, and nature paradise, in the protected area of American to Australian. In natural commu- the Isar water meadows (Isarauen), pro- nities Hellabrunn’s animals inhabit large vides impressive experiences for animal communal com-pounds, just as they did 35 lovers large and small: Asian elephants, at home. kangaroos, chimpanzees, Seychelles giant tortoises, elk, and lions. Here visitors can The zoo operates as a non-profit corpora- discover and get to know more than 750 tion, and is careful with its resources. species of animals from around the world. With innovative energy technology and a Only panes of glass separate viewers from forward-looking development plan, the diving penguins and curious giraffes, playful facility is constantly changing, and in 2013 polar bears, and gorillas. Unforgettable it was placed fourth among the best zoos encounters are guaranteed. in Europe. In coope-ration with international breeding programmes the zoo maintains Munich’s Hellabrunn Zoo was established breeding records on greatly endangered in 1911, and is one of the most well-re- species. spected, scientifically run zoos in Europe. In its centennial year 2011 Hellabrunn saw In its enduring leadership style, this tradi- a record 1.8 million visitors. The cultural tional Munich institution keeps admission institution combines species protection and fees affordable and family-friendly, so that education with a restorative, experience- all the Bavarian capital’s social classes can rich atmosphere close to nature. enjoy a memorable zoo experience. ■

Your municipal service provider: – Münchner Tierpark, Hellabrunn (Hellabrunn Zoo) (for further details, see p. 86) 36

Building and Housing

GEWOFAG, GWG München, HEIMAG München, MGS, Social Services Department, Department of Urban Planning and Building Regulation, and Bauzentrum Munich – affordable, safe, socially responsible, ecological, high-quality housing

“In Action for Munich” – the city’s municipal service providers Munich is one of the few large German The Department of Urban Planning and cities with an extensive stock of public Building Regulation (Referat für Stadtpla- housing, and it has no intention of dispo- nung und Bauordnung) oversees state and sing of it in future. The supply of living municipal assistance programmes relating space lies in the hands of the city’s public to both ownership (private apartments, housing holding companies GEWOFAG and Munich Model) and rentals (income-adjust- GWG München, which assure that rents ed assistance (EOF) and Munich Model). are affordable to tenants of varied income Both low- and middle-income households levels seeking quality housing. In addition are eligible for low-cost living space if they to their ongoing, active improvement of the meet the necessary prerequisites for finan- city’s rental housing, they are responsible cial assistance. for the development of new and innovative dwelling types. They are particularly char- As Munich’s renovation agency, the Society ged with implementing the city’s environ- for Urban Renewal (Münchner Gesellschaft mental goals. A farsighted property policy für Stadterneuerung) carries out urban plan- 37 includes the planning as well as the con- ning and ecologically and socially responsi- struction and maintenance of city housing, ble public housing projects. ■ with important input from the Department of Municipal Affairs’ Division of Property Transfers and City Properties and the two holding companies.

Munich’s Building and Construction Agen- cy (Bauzentrum), part of the Department of Health and Environment, also offers advice – both at no cost and for a fee – to private real-estate owners, on all matters relating to construction, occupancy, and renovation. To real-estate purchasers especially, Munich’s Bauzentrum, as a neutral drop-in centre, helps to clarify all issues surrounding structural conditions and strict renovation standards. With a choice of suitable Your municipal service providers: – GEWOFAG Holding GmbH) (for further details, see p. 70) renovation measures, they are then able to – GWG München GmbH (Munich Social Housing Comopany) make optimum use of the various public (for further details, see p. 72) assistance offers. The Housing and – Münchner Gesellschaft für Stadterneuerung (MGS) (Munich Society Migration Office of the Social Services for Urban Renewal) (for further details, see p. 73) Department, in cooperation with the city’s – Referat für Stadtplanung und Bauordnung (Department of Urban public housing holding companies and Planning and Building Regulation) (for further details, see p. 68) private investors, also contributes to the – Bauzentrum München (RGU) (Building and Construction Agency construction, maintenance, and allocation Munich) (for further details, see p. 79) of affordable housing. – Sozialreferat (Social Services Department) (for further details, see p. 84) 38

Senior Citizens.

MÜNCHENSTIFT – Home for Munich’s Senior Citizens

“In Action for Munich” – the city’s municipal service providers The MÜNCHENSTIFT GmbH is a public The Menu Service provides roughly 300 company wholly owned by the City of people with meals each day, cooking meals Munich. With 1,800 employees and roughly both for residents of the homes as well as 3,000 residents in 13 homes, it is one of for Menu Service clients. They generate a Munich’s largest social service enterprises considerable amount of organic waste, for senior citizens. however due to a new waste removal system, the number of collection trips has The homes, distributed throughout the city, been reduced from 840 a year to only 96. provide seniors with the necessary and In this way carbon dioxide emissions have desired degree of safety, community and been reduced by roughly 4.2 tons a year 39 support. The MÜNCHENSTIFT is known for and the amount of particulate matter signi- its broad range of need-based forms of ficantly lessened. Renewable energy from hous-ing and care. These are supplemen- the organic waste provides a full year’s ted by a variety of cultural offerings, recrea- heat and electricity to 97 four-person hou- tional activities, and communal experien- seholds. This means that roughly 42,252 ces. Film evenings, parties, excursions, and litres of heating oil are no longer needed. courses provide entertainment, participation, and learning opportunities. The use of modern technology for energy supply, for example remote heating The MÜNCHENSTIFT attempts to provide connections and central heating plants also the most suitable living environment. It help to protect the environment. In collabo- encourages and maintains the greatest ration with Green City, on four of the possible degree of independence and self- homes innovative solar installations produ- determination and takes into account the ce a total annual output of 163,000 kilowatt desires and habits developed by seniors hours. To save energy, computer usage has over the years. Despite any respective limi- been shifted to so-called Thin Clients, and tations, clients are encouraged to make as workplace printers replaced with network many of their own decisions as possible. printers. This reduces energy use by up to Even those suffering dementia. 90 percent. Other reductions have been made by converting to more efficient Four outpatient nursing services visit older controls for the homes’ air-conditioning people at home, helping them to remain systems, with a saving of roughly 58,000 in their familiar surroundings. The Munich kilowatt hours each year. ■ Menu Service provides appealing, balanced, and freshly prepared meals for people who can or no longer wish to cook for themselves. Your municipal service provider: – MÜNCHENSTIFT mbH (for further details, see p. 74) 40

Munich Market Halls.

A Market with Many Markets

“In Action for Munich” – the city’s municipal service providers Whether regional or exotic, the market The reach of Munich’s markets is virtually halls of Munich always offer products of limitless. Its market halls, functioning as the highest quality. For more than 200 “international fresh food centres,” serve years they have been supplying Munich’s roughly five million people and send mer- population with fresh, high-quality food and chandise all over Europe. Their aim is to flowers. provide to the retail grocery trade and thus in turn present the final consumer with Munich’s markets range from the whole- varied offerings from a wide range of pro- sale market (Großmarkthalle), the whole- ducers. 41 sale flower market, the abattoir (Schlacht- hof), and four permanent market halls The city’s markets, with their comprehen- (Viktualienmarkt, Elisabethmarkt, Wiener sive and attractive product displays ensure Markt, Pasinger Viktualienmarkt) to more unforgettable shopping experiences. Of than 40 weekly and farmers’ markets. Both particular importance at the more than 40 wholesale buyers from restaurants and gro- weekly and farmers’ markets is the fact cery stores as well as private customers that the offerings are regional and organi- are presented with varied offerings every cally grown, meaning a significant contribu- day. tion to Munich’s quality of life.

In the wholesale market alone some 270 Their long tradition of quality and freshness import and wholesale firms of various sizes will be continued into the future, and to sell roughly 140 categories of goods from that end constant renovation of and invest- 83 countries with an annual value of more ment in the city’s markets is necessary – than 750 million euros. At the site of the and also helps to maintain Munich’s econo- wholesale market with its 310,000 square mic strength. ■ metres of space there are also 65 horticul- tural shops and 45 wholesale florists.

The abattoir complex also includes shops, crafts, and places to eat. In addition to wine shops, and shops selling Italian and Greek delicatessen goods, there are also catering companies. The facility is constantly being upgraded, and is an important Your municipal service providers: provider of high-quality, healthy, fresh foods – Kommunalreferat, Markthallen München which are primarily meat products. (Department of Municipal Affairs, Munich Market Halls) (for further details, see p. 64) 42

Cemeteries and Burial.

Dignified Burial and Excellent Cemetery Maintenance

“In Action for Munich” – the city’s municipal service providers Munich’s Municipal Cemeteries maintain The Municipal Funeral Service provides the 29 city cemeteries with roughly 260,000 same range of services as a private under- burial plots, and ensure that funeral servi- taker to those facing bereavement or those ces and burials are performed in a dignified recently bereaved. Its dedicated staff and a manner. wealth of collated experience since 1819 both guarantee the highest quality care Munich’s cemeteries are serene resting along with fair and transparent pricing. It places for the deceased, and comforting serves as an understanding, helpful, and settings in which the bereaved may reliable companion to all residents in such remember them. They are open to all, difficult hours. regardless of religious or cultural affiliation. As restful gardens with expanses of lawn Committed to fulfilling the wishes of the they enhance the cityscape and have a deceased and those left behind, the Muni- positive effect on the city’s climate. Preser- cipal Funeral Service attentively arranges ving the cemeteries’ traditional appearance every interment and takes care of all the yet responding appropriately to changes in necessary formalities. Its advisors are avai- burial conventions are central concerns of lable daily, including Saturdays, Sundays, Munich’s Municipal Cemeteries. and holidays, and can make home visits if

The needs of Munich’s residents are met desired. The Municipal Funeral Service can with a variety of plots and types of graves. be reached by phone around the clock 365 Keeping the costs of services stable is of days a year, ensuring that the removal and primary importance. care of the deceased as well as assistance to the bereaved is available at all times. ■ Employees of Munich’s Municipal Ceme- teries take time to provide information and advice, and deal with the issues of death and mourning with sensitivity and competence.

Your municipal service providers: – Städtische Friedhöfe München (Munich’s Municipal Cemeteries) (for further details, see p. 81) – Städtische Bestattung (Municipal Funeral Service) (for further details, see p. 80) 44 Education.

Life-long Learning Centres in Munich

Your municipal service providers: – Münchner Volkshochschule (MVHS), (Munich Adult Education Institute) (for further details, see p. 83) – Münchner Stadtbibliothek (Munich City Library) (for further details, see p. 82) – Stadtwerke München (SWM), (Munich City Utilities) (for further details, see p. 54)

“In Action for Munich” – the city’s municipal service providers Today life-long learning is essential if peo- This new educational centre will enable ple are to stay abreast of technological, people of all ages to engage in concentra- economic, social, and cultural change. ted and creative study. Nearly all the standard college curricula will be represented in Munich’s Adult Education Institute (MVHS) its programmes – health, political, general, designs its programmes to suit all sections and professional education as well as of the population, regardless of their cir- remedial courses. In addition, Einstein 28 cumstances and educational levels. It will include a central registration and offers both a reliable and continuous edu- information office, as well as an advisory cational programme as well as a broad ran- service, a kindergarten and a café. ge of innovative learning opportunities at decentralised locations. Discounted and With its educational foundation, the Munich group rates as well as free courses make it City Utilities (SWM) is moreover charged possible even for low-income residents to with improving Munich’s urban society. benefit from the Adult Education Institute. Under the motto “Enabling Opportunities- Experiencing Success” it offers educational As a public facility, the Adult Education and integrative opportunities to young peo- Institute is moreover committed to reach- ple who are disadvantaged because of their 45 ing all those who prefer to avoid the classi- origin or social situation, or who are unable cal educational institutions owing to past to develop their gifts owing to a lack of negative experiences. Especially in these support. The SWM foundation is one of difficult economic times, many people are Germany’s largest working in the educa- investing in further education. The Adult tional field. Education Institute is a dependable partner for their professional, general, and cultural For more than 170 years Munich’s City advancement. Library has been one of the city’s most important cultural institutions and most fre- In addition to the Gasteig, the Institute will quented communication centres. With its soon open a new educational centre “Ein- network of libraries in each of the city’s stein 28” at a central location in the city. districts it has become the largest and The historic complex of buildings on Max- most successful library system in Germany. Weber-Platz at Einsteinstrasse 28, with More than three million books, journals, space for 70 classrooms, is being renova- and new media items for professional, ted, expanded, and modernised, and is recreational, and general usage are availa- expected to open in the autumn/winter of ble to borrowers or for study on-site. 2016. Munich City Library, in cooperation with a number of partners and other city institutions, also stages cultural events such as film festivals, concerts, exhibitions, rea- dings and lectures. ■ 46 Childcare.

Education, learning and care – right from the start

Your municipal service providers: – Referat für Bildung und Sport [Department of Education and Sport] (for further details, see p. 85) – Sozialreferat [Department of Social Services] (for further details, see p. 84)

“In Action for Munich” – the city’s municipal service providers Needs-based expansion of childcare servi- intercultural training programmes, to the ces has been one of the city’s top priorities integration of children with disabilities, for quite some time. The number of places meet all of the children’s needs and com- in crèches (Krippen), kindergartens and plement the efforts of parents in their child- after school care centres (Horte), etc. has ren’s education and development. Scientific nearly tripled over the past 20 years. More studies confirm that the combination of than 50,000 new child care places for all high-quality early years education, with care age groups, from toddlers to school child- and learning make up the cornerstones of a ren, have been created since 1993. successful individual educational path. Pri- vate childcare facilities fall under the super- There are currently over 85,000 childcare vision of the Department of Education and places available in Munich in crèches, kin- Sport (Referat für Bildung und Sport). The dergartens, after school care centres, day city supports private childcare providers by care centres, afternoon care facilities, funding both building and operating costs parent cooperatives (Eltern-Kind-Initiativen) via subsidies. and child-minders. Demand for and availabi- lity of childcare places for children under A funding framework, the Munich Grant the age of three has increased significantly. Scheme (Münchner Förderformel), has The number of places in crèches has con- been established which supplements stat- sequently boomed from around 2,500 in utory funding provided under the Bavarian 1993 to currently more than 17,500. Law on Early Childhood Education and Care (Bayrisches Kinderbildungs- und Betreu- The number of places in kindergartens has ungsgesetz (BayKiBiG)). The purpose of the grown from roughly 23,400 in the school grants is to offer equal opportunities as year 1992/1993 to over 40,000 in the well as funding and education equity for all school year 2013/2014. The city will contin- children in Munich. Targeted funding is pro- ue to invest in the expansion of childcare vided as the amount of the grant is based facilities over the next few years. Approxi- on factors related to the child and the child- mately 390 million euros have been alloca- care facility. The Munich Grant Scheme ted up to 2017 to create an additional thus ensures that municipal grants are dis- 3,500 places in crèches, 5,000 places in tributed to those who actually need them. kindergartens as well as 1,500 places in after school care centres. Furthermore, The Department of Social Services (Sozial- 1,900 childcare places will become availa- referat) offers three different types of child ble in new, expanded and refurbished care through the city’s Youth Welfare Of- 47 schools. fice (Stadtjugendamt): child-minders, the child-minding networks (Münchner Groß- Municipal child care facilities attach great tagespflege) and parent cooperatives. importance to “Education in the early years”. Pre-school children are especially To guarantee and improve the quality of all inquisitive and learn through play. The ser- childcare facilities in Munich, the city offers vices offered, ranging from health and phy- professional internal and external advisory sical education to intensive language and services. ■ 48 Schools.

The City’s Schools Have Much to Offer

“In Action for Munich” – the city’s municipal service providers With 120 municipal schools, Munich ope- In July 2013 the City Council decided to rates Germany’s largest city school system. further extend full-day programmes in the It has 81 vocational schools alone. The city’s secondary and high schools; they are beginnings of the system go back to the to be doubled by the 2018 school year. To end of the nineteenth century. Its vocatio- that end the city will be providing an addi- nal schools and colleges in particular have a tional 3,378 teacher hours per week. long tradition, having been established by the reform pedagogue and city schools Full-day care for primary-school children director Georg Kerschensteiner, who deve- has also greatly increased. In the school loped two-track education around 1900. year 1992/93 there were roughly 8,000 full- The city’s vocational schools provide a high day places for six- to ten-year-olds. In the 49 level of training, producing skilled workers school year 2013/14 there are some 28,700 who enrich the labour force for Munich’s places available for primary-school children resident industries. in nurseries, day-care centres, midday care facilities, and full-day classes. With these, The city responds to developing demand in 71 percent of Munich’s primary-school the various vocational fields with the estab- children are now cared for on an all-day lishment of new schools; for example the basis. Vocational School for Automobile Technolo- gy and Electromobility opened in 2012. With its six school youth hostels (Schul- landheime) and a kindergarten camp, the The city schools see their job as both Department of Education and Sport provi- conveying knowledge and developing key des special opportunities for studying and skills. Among these are the ability to as- interacting with nature resulting in indepen- sume responsibility for oneself, to work as dent learning, as well as the opportunity to part of a team, to manage conflict situati- practise teamwork. All are located in ons, to exercise tolerance, and to treat delightful surroundings, and allow city nature and the environment responsibly. children the chance to experience nature The Department of Education and Sport up close. The hostel in Ambach on Lake places particular emphasis on the creation Starnberg, for example, focuses on nature and expansion of full-day programmes in and the environment, and has a mobile the city’s secondary and high schools (Real- environment laboratory for experiments schulen and Gymnasien). All 20 secondary in nature. ■ schools and 14 city high schools provide both obligatory and voluntary, demand- based full-day programmes. Your municipal service provider: – Referat für Bildung und Sport (Department of Education and Sport) (for further details, see p. 85) 50 Sports.

Promoting Sport is a High Priority

Your municipal service provider: – Referat für Bildung und Sport (Department of Education and Sport) (for further details, see p. 85)

“In Action for Munich” – the city’s municipal service providers With more than a million residents involved With the increased introduction of full-day in sports and nearly 700,000 members programmes in Munich’s schools, the places belonging to sports clubs, Munich is one of and times where activities are available dur- the most active cities in Germany. ing and outside teaching hours are changing. It is important that children are provi- The Department of Education and Sport ded with ample opportunities for sports and promotes both recreational and professio- exercise in addition to the classical sports nal sports, and in so doing performs a instruction. Well-designed playgrounds are variety of assignments. It makes sports an important aspect of Munich’s philosophy venues available, operates district sports of including exercise in the educational cur- complexes, provides sports and leisure- riculum. The goal has always been to create time opportunities, and supports sports varied opportunities and places for exercise, associations with municipal subsidies. It combining learning and movement, creating also provides services to some 640 sports a positive outlook, and awakening interest clubs, unions, and associations, and organi- in new experiences. ses such major sports events as the 51 Munich Sports Festival on the Königsplatz Sports are also a proven path to integrati- and the international pole-vaulting and long- on. Anyone who plays in a team, shares an jump competition “Jump & Fly” on the hour at the gym, or acts as a belayer for a Odeonsplatz. fellow climber, is bound to forget any preju- dices he or she may have. Immigrant As for professional sports, the city sup- women especially, tend to stay away from ports international sports events like the communal sports. For this reason the city, Boulder World Cup (2013), and has estab- working together with the Bavarian State lished another elite sports school that is Sports Federation, has for several years being created on the site of the former offered special training for intercultural Kronprinz- Rupprecht Barracks on Knorr- female sports assistants. strasse. Sports are important for people with physi- The goal is to create a school with a sports- cal handicaps both for rehabilitation and friendly environment in which up and social integration. To better integrate handi- coming athletes can train close to home capped people into leisure-time and sports and combine schooling with competitive activities, the Department of Education and sports. Sport supports and promotes handicapped sports with various projects. For example, it organises the sports day “Collective Sports – Collective Fun” on Marienplatz, when people with and without handicaps come together to participate in sports. ■ 52

“In Action for Munich” – the city’s municipal service providers In Action for Munich.

The city’s municipal service providers 53 Munich City Utilities (Stadtwerke München – SWM)

Activities: Facts and figures (as of 2012): Generating and distributing power in keeping Service data: with ecological principles, asset and energy M-electricity: approx. 13 billion kWh management; providing the population of M-natural gas; approx. 58 billion kWh Munich and the Munich region with high qua- M-district heating: approx. 4 billion kWh lity drinking water; facility management inclu- M-water: approx. 89 million m³ ding infrastructure, project management and M-swimming pools: approx. the servicing of pipelines and plants while 3,8 million visitors providing adequate funding to maintain the high quality of service; planning, managing Capital assets/turnover (as of 2012): and operating Munich’s 18 modern, indoor, 4.5 billion euros turnover outdoor and combined swimming pools as well as the ice-skating rink/stadium; providing customer service for Munich City Utilities’ customers [SWM Versorgungs GmbH] for electricity, natural gas, district heating and Contact address: drinking water. Stadtwerke München (SWM) Emmy-Noether-Straße 2 Further activities: telecommunication, energy- 80287 München related products and services such as the Service-Centre M-security service, M-Wasserbar (a water Tel.: 0800 7967960* dispenser for home/work), and M-Partnerkraft Fax: 0800 7967969* (a virtual power station). Numerous participati- (Freecall Monday to Friday from 8am to 8pm) 54 ons and commitments beyond these services E-Mail: [email protected] (the SWM Educational Foundation, the www.swm.de Munich City Utilities Athletics Association, the *freecall within Germany Munich City Utilities swimming association, and an energy saving project for low-income households).

Founded: 1 November 1899, as Munich’s gas provider

Form of organisation: GmbH (Limited Liability Company), wholly owned by the City of Munich

Number of employees (as of 2012): 7,800

“In Action for Munich” – the city’s municipal service providers Munich Transportation Corporation [Münchner Verkehrsgesellschaft mbH (MVG)

Activities: Number of employees (as of 12/2013): The Munich Transportation Corporation (MVG) 2,897 operates Munich’s underground, bus and tram service. Modern, environmentally friendly, Facts and figures: wheelchair-accessible vehicles, well-trained – Number of passengers in 2013: staff and a comprehensive information and 544 million customer service are its main strengths. A – Number of vehicles (SWM transport total of over 508 underground carriages, 91 sector): 572 underground carriages, trams and more than 192 buses provided by 106 trams, 246 buses the vehicle fleet of the Munich City Utilities – Privately operated vehicles: 230 buses [SWM], (the MVG’s parent company) are in – Total length of routes: underground operation for Germany’s second-largest muni- 95 km, tram 79 km, bus 462 km cipal transport enterprise. In addition to this – Lines: underground 8, tram 13, city over 230 buses are operated by private part- and metrobus 69, plus 12 night lines ners. Wherever you are in Munich, the near- – Underground stations/stops: 100 under- est public transport stop is only a few minu- ground stations, 166 tram stops, tes away: with a 600 kilometre network, there 941 bus stops. is an underground, bus or tram stop within 400 metres of every household.

Founded: 1876 is considered to be the founding year, Contact address: with the first horse-drawn tram on rails. Münchner Verkehrsgesellschaft mbH (MVG) U-Bahn, Bus und Tram für München 55 Form of organisation: Emmy-Noether-Straße 2 Since 2001 a GmbH (Limited Liability Com- 80287 München pany) – a wholly-owned SWM subsidiary MVG hotline: Tel.: 0800 344226600 (Freecall Monday to Friday from 8am to 8pm) Fax: 089 21912378 E-Mail: [email protected] www.mvg.de Department of Public Building Construction (Baureferat)

Activities: Number of employees (as of 12/2013): The Department of Public Building Construc- Horticulture: 568 tion plans, builds and maintains public buil- Buildings: 491 dings, facilities and parks. The majority of the Civil Engineering: 208 employees work in the areas of running and Underground Engineering: 1,154 maintenance of public buildings, technical Administration and Legal affairs: 114 facilities for traffic control, as well as parks Departmental Administration/Management: 58 and open spaces, waterbodies and the public sewerage system. In addition the Department Facts and figures: of Public Building Construction renders impor- Parks and Gardens: tant tasks such as street cleaning and winter – 1,222 public municipal green spaces with services. a total area of 2,326 ha – 800,000 trees in public municipal green Founded: spaces In 1979, the Municipal Department of Building – 113,000 trees in green spaces with a and Planning was divided into the “Urban total area of 428 ha Development and Building Regulations – 712 playgrounds, including 149 adventure Department” and the “Department of Public playgrounds Building Construction”. In 1993, the “Munich – 995 grounds around municipal buildings Wastewater Authority” was established as a with an area of 926 ha (semi-public green separate enterprise and in 1998 the “Under- spaces with buildings) ground Railway Construction Department” – 60 nature reserves and forests was added. At the start of 2007 the already – 80 allotment areas covering 318 ha. of 56 existing “Underground Railway Construction which ca. 60 ha are public green spaces Department” merged with the T4 “Depart- – 189 ha waterbodies ment of Civil Engineering Structure and Waterbodies” from the “Department of Civil Main Department of Civil Engineering: and Underground Engineering” to form a new – ca. 1,350 civil engineering structures (such main “Department of Civil Engineering”. as bridges, road tunnels, subways, noise barriers, retaining walls, underground car Form of organisation: parks) The Department of Public Building Construc- – 100 underground stations tion has five main divisions: Horticulture, Buil- – 103,1 km of underground transport system dings, Civil Engineering, Underground – 128 km of watercourses Engineering and Administration and Legal affairs. Street cleaning is a publicly owned enterprise and is part of the Underground Engineering division. The Munich Wastewater Authority is a separate enterprise under the umbrella of the Construction Department.

“In Action for Munich” – the city’s municipal service providers Main Department of Underground Enginee- Capital assets/turnover: ring: The Department of Public Building Construc- – 2,380 km roads tion without the Munich Wastewater Authori- – 942 km bicycle tracks ty spends around 0.8 billion euros on building – 1,106 traffic lights activities annually. This includes on the one – 96,662 street lights hand the construction of facilities for its own – 4,400 parking meters department (roads, bridges, green spaces, commercial buildings etc.) while also building Main Department of Buildings: projects for other departments (schools, child – 2,600 buildings (schools, sports facilities, care facilities, theatres and museums). Appro- kindergartens and crèches, cultural and ximately 60% is spent on new buildings and administrative buildings, hospitals, fire stati- general maintenance and 40% on operation ons, municipal service buildings) and upkeep. There are currently projects – 356 fountains and monuments worth around 2.5 billion euros in total awaiting the department’s attention. Particulars: The Department of Public Building Construc- tion of the State Capital Munich combines all the technical know-how in the area of public Contact address: building under one roof. All the services are Landeshauptstadt München thus provided by a single source, and projects Baureferat are run centrally rather than by the individual Friedenstraße 40 departments. One example of this is the 81671 München Petuel Tunnel and the park above it: the tun- 57 nel, watercourse, park and café were planned Information service in the Construction and built by experts from the Department of Department: Public Building Construction, and the art con- Tel.: 089 233-62062 cept was developed and implemented with or 089 233-96211 the help of the department’s art team (QUI- Fax: 089 233-62065 VID). E-Mail: [email protected]

Energy efficient construction is for new muni- Up to date information can be found at: cipal buildings as well as for the general main- www.muenchen.de/baureferat tenance of existing ones an essential compo- nent of integral planning on the part of the department. Climate protection is key when it comes to road safety: for example innovative, energy saving and long-lasting LED technology has been employed in traffic lights since 2003.

More on the many activities and publications concerning the subject of Energy Manage- ment can be found under: www.muenchen.de/energiemanagement Munich Wastewater Authority (Münchner Stadtentwässerung)

Activities: Particulars: Sewerage collection and treatment as well as Sludge, unlike refuse, is impossible to pre- sewage sludge disposal for the City of vent. In 1994, after extensive exploration of Munich and joint waste management authori- the various possibilities for disposing of slud- ties for the surrounding communities. The ge, the Munich Wastewater Authority started Munich Wastewater Authority is actively com- building an incineration plant at the Gut mitted to water conservation. Großlappen Treatment Plant, which went into operation in 1998. More than 70 million euros Founded: were invested in the project, over half of In 1885, the Municipal Building Authority which was spent on the high-performance (Stadtbauamt) created a department to attend exhaust gas purification system. The invest- to the disposal of the city’s wastewater. ment paid off: the emissions are well below the legal limits laid down by the 17th German Form of organisation: Federal Emission Protection Ordinance An enterprise owned by the State Capital (BlmSchV). Munich, it is a department of the Department of Public Building Construction. The wastewater disinfection plant at the Gut Marienhof Plant – one of the largest in Europe Number of employees (as of 01/2014): - went into operation in August 2005. Since 901 then, the hygienic quality of the water in the River Isar, also to the north of Munich, has Facts and figures: improved substantially. – 170 million m³ of sewerage per year are 58 treated in the two plants Turnover (as of 2012): – 33.000 tons of sewage sludge are incinera- 217.6 million euros ted in the sewage sludge incineration plant – 2.406 km of sewerage network, 2 sewerage treatment plants, 13 storm tanks with a Contact address: storage volume of 703.000 m³, 144 pum- Münchner Stadtentwässerung ping stations, 70.000 street drains, Friedenstraße 40 142.000 household connections, 24 speciali- 81671 München sed vehicles with high pressure flushing Tel.: 089 233-96211 and suction units. Fax: 089 233-62065 E-Mail: [email protected] www.muenchen.de/mse

“In Action for Munich” – the city’s municipal service providers Department of Municipal Affairs – Munich Waste Management Corporation (Abfallwirtschaftsbetrieb München – AWM)

Activities: The Munich Waste Management Corporation Facts and figures (as of 2014): (AWM) is a certified waste management com- – Total number of waste bins (3-bin system): pany with an environmentally sustainable, 425,000 economically viable and publically oriented – Annual quantity of waste collected : ca. waste control concept. State-of-the art tech- 300,000 tons residual waste, ca. 100,000 nology and environmentally relevant aspects tons waste paper and ca. 40,000 tons are pre-requisites when it comes to waste organic waste planning. AWM’s core business comprises – Bins emptied daily: 58,000 all-embracing waste disposal services such – Quantity of reusable material and bulky as the collection, disposal and recycling of waste collected at the recycling centres: waste, waste paper and organic waste with more than 80,000 tons/year and 1,4 million the so-called region-wide “Drei-Tonnen- deliveries/year. System” (3-bin system). In addition there are – 200 waste collection vehicles twelve recycling centres which take bulky – waste incinerators in the combined heat and waste and reusable materials. The AWM has power station München Nord in Unter- also been collecting reusable materials since föhring with an incineration capacity of ca. 2012 via their mobile collection service, and 680,000 tons/year. there are also containers for small electrical appliances and used clothing. Capital assets (as of 31.12.2012): 460 million euros Furthermore the AWM is responsible for the amendment and enforcement of waste management law, as well as for the waste disposal 59 rates. Contact address: Landeshauptstadt München Founded: Kommunalreferat Established in 1891 as the Municipal House- Abfallwirtschaftsbetrieb München (AWM) hold waste Disposal Institute Georg-Brauchle-Ring 29 80992 München Form of organisation: The AWM is a owner-operated municipal The AWM-Infocentre answers all questions enterprise of the State Capital Munich concerning waste: incorporated in the Department of Municipal Tel.: 089 233-96200 Affairs. Fax: 089 233-31215 E-Mail: [email protected] Number of employees (as of 03/2014): 1,433 For more information about AWM’s services, please visit: www.awm-muenchen.de Central Telephone Service, 115 Service Centre (Zentraler Telefonservice)

Activities: Number of employees (as of 03/2014): The Central Telephone Service mans two ser- 40 vice numbers for residents of Munich: the number 233-00, in operation for roughly two Facts and figures (as of 03/2014): decades, and the uniform nationwide official The Central Telephone Service receives an number 115. average of more than 30,000 calls a month; the percentage of 115 calls runs to a constant To questions about registering a residence or 12 to 13 percent. applying for an identity card, for example, the On average the chance of reaching the Cen- Service Centre staff provides answers imme- tral Telephone Service lies at nearly 90 per- diately. More complex inquiries that cannot be cent. answered straight away are handled in a back Among the most frequent issues asked office or passed along to the specialist divisi- about: on. In any case, a response is provided within – Parking license zones and permits 24 hours. The aim is to provide residents with – Lost and Found Office reliable information. Service hours are Mon- – Foreigners’ Affairs day–Friday 8:00 a.m. to 6:00 p.m. Indepen- – Driver’s licenses dent of local and administrative authorities, – Passport and registration matters the staff provides all callers with prompt infor- – Social services mation and assistance in matters relating to – Registry office governmental affairs. – Traffic issues

Founded: 60 The service number 233-00 was introduced two decades ago. The City of Munich signed on with the 115 federation in July 2012. Contact address: Landeshauptstadt München Form of organisation: Direktorium Board of directors, Main Division II residents’ affairs, Zentraler Telefonservice service and professional activities 115 Service Center Central Telephone Service and 115 Service Roßmarkt 3 Centre of Munich 80331 München Tel.: 115, 089 233-00 Fax: 089 233-68904 E-Mail: [email protected]

Direktorium

“In Action for Munich” – the city’s municipal service providers Portal München Betriebs – GmbH & Co. KG

Activities: Channels of muenchen.de: – Operation of a modern Internet platform for Facebook: www.facebook. de/muenchen.de Munich that considers itself a virtual image Blog: http://muenchner-momente.de of the city’s society Twitter: https://twitter.com/muenchen_de – Providing Munich-related information and Youtube: www.muenchen.de/youtube resident services Google Plus: https://plus.google.com/+muen- – Promoting tourism and Munich’s economy chende/posts Pinterest: www.pinterest.com/muenchen/ Founded: July 2002

Form of organisation: GmbH & Co. KG. Partners are Munich City Contact address: Utilities and the State Capital Munich Portal München Betriebs-GmbH & Co. KG Fraunhoferstraße 6 Facts and figures: 80469 München – muenchen.de is the official portal for Tel.: 089 230180 Munich Fax: 089 230018111 – with up to 2,4 million visits and 12 million E-Mail: [email protected] hits a month, muenchen.de is now by far the most-visited Munich service site and one of Germany’s most successful ones – muenchen.de is also a free app available for iOS (Apple) and Android 61 Department of Labour and Economic Development Europe Direct Information Centre Munich and Upper Bavaria (Europe Direct Informationszentrum München und Oberbayern)

Activities: Form of organisation: The Europe Direct Information Centre Munich A joint project of the Europe Division in the and Upper Bavaria (EDI) serves as a first drop- Department of Labor and Economic Develop- in centre for residents, institutions, and ment and Munich’s City Library as an instituti- schools for questions relating to the European on of the Department of Arts and Culture, Union. The information centre, supported by with co-financing from the European Commis- the European Commission, is a joint project sion of the Europe Division in the Department of Labour and Economic Development and the Facts and Figures: Munich City Library as an institution of – Roughly 500 Europe Direct information Munich’s Department of Arts and Culture. networks Europe-wide – 55 Europe Direct information networks Ger- The EDI is located near the entrance of many-wide, including a Europe Direct infor- Munich’s City Library Am Gasteig. It provides mation centre in Munich the following free services: – Interface between citizens and the EU on the local level – Information about European Union policies – EU citizen counselling – Advice relating to volunteer services, – Free informative materials about the Euro- student exchange programmes, and au-pair pean Union contacts – Events – Resident and consumer advice, for example – Projects regarding recognition of vocational qualifica- – Subsidy advice tions or complaints about unsafe products – Feedback to the EU 62 – Advice about enforcement of the rights of European citizens – Addresses of contact people and establish- ments in the Munich metropolitan region Contact address: and beyond Europe Direct Informationszentrum – Project-centred support in the search for aid München & Oberbayern programmes for projects, cooperation, and Münchner Stadtbibliothek Am Gasteig exchange with other member countries Rosenheimer Straße 5 – Exhibitions and presentations on current 81667 München themes in the framework of the Europa Tel.: +49(0)89 480983379 Forum of Munich’s City Library E-Mail: [email protected] www.muenchen.de/europe-direct Founded: 2009

“In Action for Munich” – the city’s municipal service providers Department of Municipal Affairs – Munich Agricultural Operations Department (Kommunalreferat: Stadtgüter München)

Activities – The farming of land owned by the Bavarian Contact address: capital. Preservation and planning of the Landeshauptstadt München typical farmland countryside in and around Kommunalreferat Munich, as well as recreational areas, bio- Stadtgüter München topes and nature reserves for endangered Freisinger Landstraße 153 animals and plants 80939 München – Production of healthy food products via Tel.: 089 3246860 extensive farming Fax: 089 32468620 – Nurturing of ecological buffer areas E-Mail: [email protected] – Cultivation of the Gutswald following ecological principles For more information please visit: – Management of the city’s own hunting www.muenchen.de/rathaus/Stadtverwaltung/ grounds and fishing rights Kommunalreferat/stadtgueter.html – Promoting communication between consu- mers and farmers via projects such as plan- ting herb gardens, organising agricultural festivals and holding potato harvesting events – Educational field trips for Kindergarten and school children

Founded: 1899 63 Form of organisation: City-owned enterprise since 1938, incorporated in the Department of Municipal Affairs [Kommunalreferat]

Number of employees (as of 2014): 47

Facts and figures (as of 2014): Responsible for an area of approximately 2,588 ha

Particulars: Six of the ten farms are organic with some of their electricity being generated from renewable sources.

Capital assets/turnover (as of 2014): 10.5 million / 6.0 million euros Grain production: ca. 2,690 tons Electricity from renewable sources: 4,298,000 kWh Department of Municipal Affairs – Munich Market Halls (Kommunalreferat-Markthallen München)

Activities: Wiener Markt The Munich Market Halls provide Munich’s The market is the centre of the Haidhausen residents with regional, fresh, prime quality district and attracts everyone looking for quali- food. ty produce.

In particular small and medium-sized food- The Munich weekly markets – just around the trading companies are supported, helping corner. More than 40 weekly markets and them to survive the competition with the farmers’ markets across the whole of the city. large food chains. Around 120 marketeers offer a wide range of fresh food products to their customers. Founded: 1912 Großmarkthalle (Wholesale Market) For market days and locations please visit: 1878 Schlachthof (Abattoir) www.wochenmarkt-muenchen.de 1807 Viktualienmarkt Wholesale market: Form of organisation: The international fruit and vegetable market in On 1 January 2007, the Wholesale Market the heart of Europe covers an area of 310,000 and the abattoir merged to form the Munich m². Around 400 import and wholesale com- Market Halls. They are incorporated as an panies are selling not only fruit and vegeta- owner-operated municipal enterprise into the bles but also flowers and delicatessen pro- Department of Municipal Affairs. ducts. Regional fruit agencies sell their goods from across the world here too. 64 Number of employees (as of 2009): 106 Abattoir: As well as the well-established abattoir, a Facts and figures: number of other grocers have set up shop in The city’s permanent food markets: the same 124,000 m² area. As well as Italian and Greek delicatessens, there are catering Viktualienmarkt companies and wine sellers as well as excel- A paradise for connoisseurs as there is lent restaurants here. nowhere else which sells the same range of fresh products and specialities! Capital assets (as of 2013): 45 million euros Markt am Elisabethplatz (Market at Elisabethplatz) Not only is the market a favourite place to meet for the residents of Schwabing, it is also a mecca for gourmets. Contact address: Landeshauptstadt München Pasinger Viktualienmarkt Kommunalreferat (Viktualienmarkt in Pasing) Markthallen München The kid brother is just as impressive when it Schäftlarnstraße 10 81371 München comes to regional, fresh and first-class pro- Tel.: 089 233-38500 ducts. Fax: 089 233-38595 E-Mail: [email protected] www.markthallen-muenchen.de

“In Action for Munich” – the city’s municipal service providers Department of Municipal Affairs – Municipal Forest Administration (Kommunalreferat – Städtische Forstverwaltung)

Activities: Particulars: Management of forest owned by the city, the The municipal forest administration is the Heiliggeistspital-Stiftungswald Forst Kasten second largest communal forest owner in and the SWM woodlands. Bavaria. It has been awarded the “FSC and Natureland Certificate” for exemplary forest Founded: 1950 management and cultivation.

Form of organisation: Capital assets/turnover: City-owned enterprise incorporated in the 40,000 solid cubic metres felled annually Department of Municipal Affairs (85% conifers): 3 million euros revenue. Headquarters: Forsthaus Gotzing/Weyarn, Miesbach region

Number of employees: 23 Contact address: Facts and figures: Landeshauptstadt München There are six forest stations within a radius of Kommunalreferat 100 km. The forest administration owns four Städtische Forstverwaltung special timber-towing vehicles, primarily for Kilian 1 towing timber on roads suitable for lorries, 83629 Weyarn/Gotzing three municipal vehicles for use by the for- Tel.: 08020 907570 esters and forest workers, special forestry Fax: 08020 907566 tools for the forest workers (e.g. two heavy www.forst-muenchen.de and light motor saws). 65 For guided forest tours please contact: District Forester Thomas Mayr The majority of the municipal forests perform Forstkastenstraße 47 a particular function: there are 1,600 ha of 82131 Stockdorf recreational forest, 2,280 ha of nature reser- Tel.: 089 85609834 ves and landscape conservation areas, 605 ha of soil conservation forest, 1,614 ha of forest which aid against emissions and noise, while protecting the climate and roads, and finally there are 560 ha of biotope conservation forests.

There are 150 guided forest tours with around 15,000 annual participants. Department of Public Order (Kreisverwaltungsreferat)

Activities: Number of employees (as of 01/ 2014): With roughly 5,000 client contacts a day, the 3,425 Department of Public Order considers itself not only an agency for security and order but Facts and figures (as of 2013): also a service provider and “citizens department.” Comprehensive services are offered Security and Order for a variety of life situations: – 22,055 business were registered – roughly 22,000 grocery stores (including The Department of Public Order accompanies 4,500 restaurants) in the city area all Munich residents quite literally “from – 20,497 inspections by the municipal food the cradle to the grave.” In the first days of inspectors life the office enters the newborn child into – 5,945 events and gatherings in Munich its birth registry. Further, it is responsible – 6,000 owners of weapons were screened for many important matters of daily life – for their trustworthiness childrens’ passports, identity cards, driver’s – 59,000 found objects were turned into the licenses, vehicle registration, voting papers, lost and found office – of which 38 percent residence registration, residence permits, could be returned to their owners marriages, business registrations, pension information, and death certificates. Resident Affairs – roughly 825,000 residents visit the In addition, among the varied activities of the residence registration offices each year Department of Public Order are such complex – 4,571 marriages and 255 registered life- areas as the inspection of foodstuffs, wea- partnerships were sealed at the Munich 66 pons control and traffic management. The registry offices, 21,850 births and 13,175 professional and volunteer fire departments deaths were registered are also to be found here. – 3,041 people were naturalized as German citizens Founded: – 375,428 foreign citizens from 182 countries Founded in 1949 as the “Department of reside in the city District Administrative Matters and Public – more than 100,000 residence certificates Order.” Structured into major divisions and and other residence documents were renamed “Kreisverwaltungsreferat” in 1976. issued

Form of organisation: Municipal department with the following structure:

Department for IT, Finance and Human Resources Main Division I: Security and Order Main Division II: Resident Affairs Main Division III: Traffic Management Main Division IV: Fire Department

“In Action for Munich” – the city’s municipal service providers Traffic Management Many of the most frequently requested servi- – 1,106 traffic lights are in operation ces of the Department of Public Order are – 1,200 km of bicycle lanes in the city area offered in five local branches and five district – 47 “bicycle streets” with priority for cyclists inspection centres, so clients can make the – 440 low-speed zones in the city area most important office visits close to where – 810,071 vehicles (motorcycles, automobiles, they live or work. lorries, buses) are registered in Munich – 55,000 driver’s licenses are issued each All information regarding locations, opening year times, and range of services can be found – 558 school crossing guards are employed in under www.kvr-muenchen.de Munich – 142,536 parking permits were issued In addition, in the Portal for Mobility and Traf- fic (Portal für Mobilität und Verkehr) under Fire department www.muenchen.de/mobil all relevant informa- – 4,757 fire calls tion for getting around Munich is also listed: – 9,412 calls for technical help (high water, all modes of transportation, all information storm damage, etc.) services and it is always up-to-date. – 51,599 calls to the ambulance service – 938,362 emergency calls Information on the professional fire department, volunteer fire departments, disaster Many services of the Department of Public protection, and emergency medical services Order can be handled online quickly and simply. are found under Under www.kvr-muenchen.de you can find: www.feuerwehr.muenchen.de – Information on all activities of the KVR 67 – Opening hours and addresses – Application forms of all kinds (change of residence, business registration, parking permits, and much more) Contact address: – Online orders that you can place from your Landeshauptstadt München home computer (personalised license pla- Kreisverwaltungsreferat tes, certificates, absentee ballots, and much Ruppertstraße 11/19 more) 80337 München E-Mail: [email protected] Department of Urban Planning and Building Regulation (Referat für Stadtplanung und Bauordnung) Sponsored Apartment Building in Munich

Activities: In “Munich Model Rental” (München-Modell- With the “Munich Model” (München Modell) Miete) designated social housing properties the city offers opportunities to middle-income are transferred at uniform prices, regardless Munich households, especially families with of the site, to developers who will build afford- children, to either buy an affordable dwelling able apartments on them. Households wan- in the city (Munich Model Ownership) or live ting an apartment through Munich Model in a rental apartment at a reasonable rent Rental require as authorisation an eligibility (Munich Model Rental). These offers are also certificate from the Department of Social Ser- aimed at the many commuting professionals vices, Office of Housing and Migration (Sozial- who live outside the city but work in Munich. referat, Amt für Wohnen und Migration). For In both models the household income cannot further information please call 089 233–40001. exceed a specific upper limit. In the announcement of city properties for In “Munich Model Ownership” (München- apartment building the plans of collectives Modell-Eigentum) the City of Munich makes and home-building cooperatives are given municipal building sites available at fixed special preference. prices independent of down payment, and therefore well below the actual market value. In all residential policies special attention is Supplementing this subsidy, the State of given to the urban-planning motto “Compact- Bavaria makes building loans available as well Urban-Green” and to the desire to assure the as loans from the Bavarian interest reduction typical Munich population mix (“Münchner program for the purchase of assistance-eli- Mischung”). The aim is to achieve a wide dis- gible property. Disbursement of these loans is tribution of income groups and corresponding 68 done throuth the BayernLabo, the Assistance residence offerings, especially in new devel- Institute of the BayernLB, as an organ of sta- opments. te residence policy. In this context, the City of Munich functions not only as a municipal enti- Founded: 1979 ty but as a state authority. An examination into whether a given household meets the eli- Form of organisation: gibility requirements for both property pur- A municipal department with the following chase assistance and for loans from the State divisions: of Bavaria is performed, after counselling and – Department Directors and Administration submission of application, in the Department – Main Division I: Urban Development Planning of Urban Planning and Building Regulation. – Main Division II: Urban Planning – Main Division III: Urban Redeveloping and Public Housing – Main Division IV: Local Building Commission

Number of employees (as of 03/2014): 700

Referat für Stadtplanung und Bauordnung

“In Action for Munich” – the city’s municipal service providers Facts and figures: To increase construction of rental apartments The action programme “Housing in Munich for households without compliance to income V” (2012–2016), adopted by Munich’s City limits the conceptual rental apartment con- Council, as the largest communal building pro- struction (KMB) was created with a long com- gramme, includes the following key aspects: mitment period and an upper rental limit at a – The building of up to 7,000 new apartments level comparable to the local marketplace. each year, including 1,800 subsidised apartments. In addition, the city’s more than twenty years – To fulfil this goal funds to the amount of 160 of successes with the programmes “Housing million euros/year (City of Munich) and 51 in Munich I” to “Housing in Munich IV” million euros/year (Federal Government, (1989–2011) have resulted in building permits State of Bavaria) are available. for nearly 55,000 residences, more than – Selling prices in Munich Model Ownership, 125,000 permits, and more than 115,000 affordable by Munich standards, currently completed projects. range between 2,800 and 3,200 euros per square metre, depending on income, in new building (in comparison, the average price for a new apartment on the open financial market is 5,950 euros per square metre; Contact address: see the April 2013 real-estate report of the Landeshauptstadt München Department of Municipal Affairs). Referat für Stadtplanung und – Through Munich Model Rental, eligible rent- Bauordnung ers pay affordable rents beginning at 7.50 Stadtsanierung und Wohnungsbau HA III euros per square metre with a limitation on Wohnungsbauförderung HA III/11 69 possible rent increases. Blumenstraße 31, 80331 München – The large municipal development zones are Fax: 089 233-28078 planned to achieve a balanced social distri- E-Mail: [email protected] bution, the so-called “typical Munich population mix”, of low earners, middle income For detailed information about assisted groups, and higher income groups with no residential building in Munich, visit: income limit. www.muenchen.de/rathaus/ – The Munich Model assists mainly middle- Stadtverwaltung/Referat-fuer-Stadtplanung- und-Bauordnung/Wohnungsbau.html income households with one or more children. – In addition, building associations and cooperatives are given extensive support (for example, allocation of specific sites). – Through new sponsorship programmes it is possible to provide support for trainees and city employees. GEWOFAG Holding GmbH

Activities: Capital assets/turnover (as of 09/2013): The company’s statutory purpose is primarily Capital assets: 1,185.4 million euros to provide safe and publicly accountable hous- Total assets: 1,465.4 million euros ing for a broad base of Munich’s residents and for those in the greater Munich area.

Founded: 1928 Contact address: Form of organisation: GEWOFAG Holding GmbH GmbH (Limited Liability Company) Kirchseeoner Straße 3 81669 München Number of corporate employees Tel.: 089 4123-0 (as of 09/2013): 786 Fax: 089 4123-100 E-Mail: [email protected] Facts and figures (as of 09/2013): www.gewofag.de Management of around 34,300 places of residence.

Particulars: The GEWOFAG and its daughter company HEIMAG stand for social, ecological and economically viable housing and have been building affordable and attractive housing for over 70 85 years, as well as providing numerous accommodation-related services.

The GEWOFAG is Munich’s largest landlord and takes such a large responsibility very seriously.

“In Action for Munich” – the city’s municipal service providers HEIMAG München GmbH

Activities: On December 31, 2012, HEIMAG’s total The primary purpose of the (non-profit) assets amounted to roughly 469 million society is to provide safe and socially respon- euros. sible residences for a broad stratum of Munich’s population. To that end the society Turnover: constructs, maintains, operates, and admini- Proceeds from sales in the year 2012 amoun- sters buildings in all legal forms and types of ted to roughly 3.4 million euros. uses in its own name.

Founded: 1919 Contact address: Form of organisation: HEIMAG München GmbH GmbH (Limited Liability Company) Claudius-Keller-Straße 3c 81669 München Number of employees: 46 Tel.: 089 5142-02 Fax: 089 5142-205 Facts and figures: E-Mail: [email protected] GEWOFAG Holding GmbH holds 70% www.heimag-muenchen.de and GWG Baden-Württemberg AG 30% of Heimag München GmbH.

As of December 31, 2013, HEIMAG owns 5,034 apartments and 19 businesses in Munich. 71 GWG München – Munich Sozial Housing Company

Activities: Nearly 100 years of experience mean that the The provision of affordable accommodation GWG München is much more than a ‘typical’ for Munich’s residents is a central task of lessor. A comprehensive support service municipal responsibility. The GWG München steps in when illness, old-age or unforeseen is totally committed to this end. The complete personal circumstances confront tenants with spectrum of municipal housing from inexpen- new challenges in their lives. Industrial real sive apartments to ecological projects, as well estate is thus used for social facilities such as as innovative ways of living make up the women’s refuges, nurseries and cultural cent- GWG München portfolio. They currently res on the one hand, as well as for the major manage around 27,556 apartments as well as provision of local supplies on the other. 14,270 garages and parking spaces and 149,041 m² of industrial real estate. Tenant Founded: 1918 festivities, district cafés and youth centres all help to build a strong identification of tenants Form of organisation: with their neighbourhood. GmbH (Limited Liability Company)

Social Management is high on the GWG Mün- Number of employees (as of 12/2013): chen agenda and the fact that it employs five 396 social workers of its own is sure proof of this. In close co-operation with service centres aro- Facts and figures: und the city and along with the social servi- The GWG München has capital resources of ces, the GWG München offers comprehensi- 400,037,244.98 euros, of which 173,519,800 ve advice and a relevant service and mainten- euros is common stock. 72 ance portfolio to its tenants. Sole proprietor is the State Capital Munich. The GWG München believes that a good As of 31 December 2013, the total assets home does not only mean individual feasibility amounted to 1,323,526,820.19 euros, the but also collective support. WGplus – living in annual net income to 8,706,866.35 euros. a service-based residential community– is an auxiliary service provided by the GWG Mün- chen and is part of their integral supervision of accommodation for all needs. Contact address: GWG Städtische Wohnungsgesellschaft München mbH Heimeranstraße 31 80339 München Tel.: 089 55114-0 Fax: 089 55114-209 E-Mail: [email protected] www.gwg-muenchen.de

“In Action for Munich” – the city’s municipal service providers MGS Munich Society for Urban Renewal mbH

Activities: Facts and figures: The MGS is the renovation agency for the As a renovation agency-trustee the MGS is City of Munich and the project arm of the currently active in the following areas: GWG München. It engages in urban renewal activities on the basis of trust agreements. a) Officially designated renewal areas accord- The MGS has many years of experience, ing to § 142 BauGB extensive special knowledge, and interdisciplinary know-how in the following service areas: – Westend – Milbertshofen (including Petuelring) – Preliminary studies – Social city Innsbrucker Ring/Baumkirchner – Project development and guidance Strasse and social city Tegernseer Land- – Publicity work strasse/Chiemgaustrasse – Execution and renovation – Active centres Pasing – Energetic urban renewal – Active centres Trudering – Residential and business street management b) Study area in accordance with § 141 – Vacancy and urban property management BauGB – Active centres Neuaubing/Westkreuz MGS service areas in connection with the GWG München The society also provides project manage- – Project management (construction projects ment and building maintenance services to for the GWG München and third parties) the GWG München, including financial and technical management. Its main employer is Founded: the City of Munich. 73 1979 as a municipal holding company

Form of organisation: GmbH (Limited Liability Company), a subsidiary of GWG München since 2007 Contact address: MGS Münchner Gesellschaft Number of employees (as of 2013): für Stadterneuerung mbH 60 Haager Straße 5 81671 München Tel.: 089 233-33900 Fax: 089 233-33989 E-Mail: [email protected] www.mgs-muenchen.de MÜNCHENSTIFT a non-profit state capital corporation

Activities: Provision of care and assistance for Munich’s Contact address: senior citizens at home and in city-owned MÜNCHENSTIFT GmbH facilities. Severinstraße 2 81541 München Founded: Tel.: 089 62020-340 In 1995; at this time all of the municipal and Fax: 089 62020-336 foundation-owned old people’s residential and E-Mail: [email protected] nursing homes, including the Mathildenstift, www.muenchenstift.de belonged together.

Form of organisation: GmbH

Number of employees (as of 2014): Over 1,800 – including young people on their voluntary social year

Facts and figures: There are currently thirteen facilities, four ambulant nursing services, and a meals service delivering to a total of 3,000 residents.

Capital assets/turnover: 74 A little more than a third of the places in Munich’s senior citizen facilities are provided by the MÜNCHENSTIFT GmbH, making it the market leader. In 2012, its annual turnover was around 103 million euros.

“In Action for Munich” – the city’s municipal service providers Municipal Savings Bank Munich (Stadtsparkasse München)

Activities: The Municipal Savings Bank Munich has been Contact address: providing Munich’s residents with financial Stadtsparkasse München services for 190 years. It is Munich’s market 80791 München leader in the private client area, and every Tel.: 089 2167-0 second resident holds an account there and Fax: 089 900000 entrusts them with their banking matters. E-Mail: [email protected] With its partners from the Savings Bank www.sskm.de Finance Group (Sparkassen Finanzgruppe), the largest financial union in Germany, the credit institution offers the full spectrum of financial services, investment opportunities, and financing plans. The Municipal Savings Bank is particularly engaged in social and cultural affairs in the Munich region.

Founded: 1824

Form of organisation: Public institution

Number of employees (as of 12/2013): 2,400 bank employees 300 trainees 75 Facts and figures (as of 31.12. 2013): With roughly 800,000 clients and average assets of 16.1 billion euros, the Municipal Savings Bank is the largest savings bank in Bavaria and the fifth-largest in Germany.

With its 80 branches, 46 self-service locations, and 45 support centres (Kompetenz Center), it offers the densest location network of all the credit institutions in the region. Munichs Municipal Hospital Group GmbH (Städtisches Klinikum München GmbH)

Activities: The Medical Services Centre (Medizet) offers The Munich Municipal Hospital Group with a range of high quality services for the 5 affi- its 4 locations in Bogenhausen, Harlaching, liated hospitals as well as for external part- Neuperlach and Schwabing, as well as the ners within the health care system: phar- Department of Dermatology and Allergology macy, clinical chemistry, microbiology and at Hospital Thalkirchner Straße provides com- hospital hygiene, pathology and sterile pro- prehensive first-class medical care for the duct care, institute for Clinical Research citizens of Munich. The academic teaching hospitals are guided by the most up-to-date Founded: scientific research in the fields of care, medi- Munich’s hospitals and supporting top-level cine and rehabilitation. Alongside the care of facilities were merged in January 2005 to inpatients is an integrated care system for form the Munich Municipal Hospital Group outpatients, partially residential patients and (Städtisches Klinikum München GmbH), a those in rehabilitation. limited liability company. The history and tradition of some of the hospital locations goes Munich’s Municipal Hospital Group Academy back over a hundred years. is the group’s central educational facility and one of the largest training providers in Bava- Form of organisation: ria. The training department, incorporating the GmbH, sole proprietor is the City of Munich School of Nursing, has around 500 training places. The Academy’s department for conti- Number of employees (as of 2014): nuing and advanced training organises inter- 8,000 disciplinary training and professional develop- 76 ment courses for the staff members as well as for participants from external organisations. Facts and figures: – 5 hospital locations The Munich Municipal Blood Transfusion Ser- – 3 supporting top-level facilities vice (Blutspendedienst München), supplies – 3,350 beds the municipal hospitals as well as many other – 250 places in day clinics hospitals and doctors’ practices with around 200,000 blood components. Its round-the- In 2013 the Munich Municipal Hospital Group clock service offers advice on all questions of treated: medical diagnosis. – 136,300 patients on an inpatient basis – 14,700 patients on a day care basis

“In Action for Munich” – the city’s municipal service providers Particulars: Hospital locations: The Munich Municipal Hospital Group treats almost a third of all in-patients in Munich. Bogenhausen Hospital The municipal hospitals are open around the Englschalkinger Straße 77 clock. Around 160,000 people are treated in 81925 München the 4 emergency centres annually. Phone: 089/9270-0

Capital assets/turnover (as of 2012): Harlaching Hospital Total turnover: 653 million euros Sanatoriumsplatz 2 Capital assets: 322 million euros 81545 München Phone: 089/6210-0

Neuperlach Hospital Oskar-Maria-Graf Ring 51 Contact address: 81737 München Management Board Phone: 089 6794-0 Thalkirchner Straße 48 80337 München Schwabing Hospital Tel.: 089 5147-6010 Kölner Platz 1 (telephone exchange) 80804 München Fax: 089 5147-6703 Phone: 089 3068-0 E-Mail: geschaeftsfuehrung@klinikum- muenchen.de Hospital Thalkirchner Straße Thalkirchner Straße 48 77 For further information please visit: 80337 München www.klinikum-muenchen.de Phone: 089 5147-6011

Supporting Top-Level Facilities:

Munich Municipal Blood Transfusion Service Dachauer Straße 90 80335 München Phone: 0800 5757557 (toll free)

Medical Services Centre (Medizet) Kölner Platz 1 80804 München Phone: 089 3068-2303

Munich Municipal Hospital Group Academy Kraepelinstraße 18 80804 München Phone: 089 3068-7701 Department of Health and Environment (Referat für Gesundheit und Umwelt – RGU)

Activities: Founded: Protecting health and the environment is The Department of Health and the Depart- essential to the quality of life in our city. It is ment of Environmental Protection were mer- an indispensable foundation and investment ged in 1998. in the present and the future. The Depart- ment of Health and Environment (RGU) enga- Number of employees: ges in the protection, preservation, and regard Roughly 880 (including employees of the for these aspects of life. It aims to protect the Municipal Funeral Service and Municipal ecology, health, sustainability, and fairness. Cemeteries)

Relationships between human health and the Form of organisation: environment are apparent in daily life, in work, The Department of Health and the Environ- and in leisure time, and are also reflected in ment is organized into: the activities of the RGU. Among these are – Department administration protecting the soil, waterbodies, and the – Supervisory support population from noise and toxic substances in – Main Division: Health Protection the air. With the focus on keeping Munich a – Main Division: Preventive Health city worth living in and safeguarding sustaina- – Main Division: Environment ble values for future generations, the RGU – Municipal Cemeteries Munich develops environmental and climate protec- – Municipal Funeral Service Munich tion strategies – in the areas of electromobility, urban climate, and carbon dioxide reduc- The MS Clinic Kempfenhausen is overseen by tion. It is the largest communal environmental the RGU, and the Health Advisory Board of 78 agency in Germany. the City of Munich is part of the RGU.

At the same time the RGU is the largest com- It supports numerous associations, unions, munal health organisation in the country, and initiatives, and organizations. The RGU admi- is concerned with the protection and preventi- nisters the 10,000-euro Munich Environ- ve care of the people of Munich. The departmental Prize and accepts applications for it. ment oversees the sanitation of health facilities. Counselling centres provide information on health issues, medical services, and in addition to its obligatory tasks it offers numerous voluntary programmes. Contact address: Landeshauptstadt München It also administers the Municipal Cemeteries Referat für Gesundheit und Umwelt and the Municipal Funeral Service, both part Bayerstraße 28 a of Communal Public Services. With their 80335 München green spaces, the 29 cemeteries contribute Tel.: 089 233-96300 E-Mail: [email protected] to a balanced city climate. The Municipal Funeral Service helps to regulate the market, For more information about the depart- ensuring dignified and affordable burials. ment’s programmes please visit: www.muenchen.de/rgu

“In Action for Munich” – the city’s municipal service providers Building and Construction Agency Munich An annual seminar programme and numerous (Bauzentrum München) events help specialists offer the most up-to- date and innovative technologies and services Activities: with an eye to climate protection. A special drop-in centre for the public and pro- A permanent exhibition in the Trade Fair Cent- fessionals is the Building and Construction re Riem provides information about products Agency Munich at the Trade Fair Centre (Mes- and services relating to construction, green sestadt) in Riem. Each year roughly 30,000 living, and renovation. Munich residents make use of its services as a centre for expertise and counseling on con- Facts and figures (per year): struction, living, energy, and renovation mat- 8,000 free counselling sessions ters. 270 events 3,500 specialists at events The Building and Construction Agency, a facili- 30 foreign delegations and visiting groups ty of the Department of Health and Environ- ment (RGU), helps residents develop effective measures for energy saving and thereby contributes to the reduced costs of dwellings and buildings. It is the only facility in Germany Contact address: offering comprehensive and unbiased coun- Bauzentrum München selling on construction and energy-efficient Willy-Brandt-Allee 10 81829 München living and renovation. Its roughly 70 volunteer Tel.: 089 546366-0 counsellors currently provide information on Fax: 089 546366-20 some 90 topics. They include energy-efficient 79 E-Mail: [email protected] heating systems and hygienic water heating, storage, and distribution. It also provides tips Hours: on proper insulation, mildew prevention, plan- Monday–Saturday (except holidays) ning handicapped-accessible apartments and 9.00 a.m. to 7.00 p.m. buildings, and loft conversions. Entry free

It offers support to residents planning any For more detailed information about the kind of construction, weighing bids, and deci- Building and Construction Agency, please visit ding which firms and professionals are right www.muenchen.de/bauzentrum for the job.

Information evenings provide tips and assistance on topics of current interest. In addition to these information evenings at the agency, lectures are organised at various places by the Munich Adult Education Institute (Münch- ner Volkshochschule). Special assistance is offered to immigrant residents. Municipal Funeral Service (Städtische Bestattung)

Activities: Performance of all the relevant funeral servi- Contact address: ces (interment, cremation, burial at sea, aerial Städtische Bestattung burial, transportation, grave maintenance, Palais Lerchenfeld funeral floral decoration, alternative forms of Damenstiftstraße 8 burial etc.) 80331 München Tel.: 089 23199-02 Founded: 1819 E-Mail: [email protected]

Form of organisation: For further information please visit Publicly owned enterprise incorporated into www.bestattung-muenchen.de the Department of Health and Environment

Number of employees: 70

Facts and figures: Ten hearses in service 24 hours a day, 365 days a year.

Particulars: Municipal undertakers

Capital assets/ turnover: 80 Annual figures: handling and organising of ca. 6,500 funerals, drawing up of ca. 1,500 funeral insurances and 400 grave maintenance contracts, management of more than 18,000 funeral insurance and 4,000 grave maintenance contracts. Annual turnover over 20 million euros.

“In Action for Munich” – the city’s municipal service providers Munich’s Municipal Cemeteries (Städtische Friedhöfe München)

Activities: Burial law enforcement, cemetery administra- Contact address: tion and operation, conducting funerals and Städtische Friedhöfe München approving tombs and graves. Palais Lerchenfeld Damenstiftstraße 8 Founded: 1819 80331 München Tel.: 089 23199-201 Form of organisation: Fax: 089 23199-209 Publicly owned enterprise incorporated into E-Mail: the Department of Health and Environment. [email protected]

Number of employees: 292 For further information about the municipal cemetery administration please visit Facts and figures (as of 2013): www.muenchen.de/friedhof 29 municipal cemeteries with ca. 260,000 graves 4,100 burials 6,700 urn interments

Capital assets/ turnover (as of 2013): 34 million euros

81 Munich City Library (Münchner Stadtbibliothek)

Activities: Facts and figures (as of 2013): As a municipal storehouse of knowledge and – City Library Am Gasteig information, the Munich City Library makes – 22 district libraries important documents available from the past – Monacensia Library in the Hildebrandhaus, and the present. In a global information with literary archive society every city requires a source for both – Legal library in City Hall new and traditional media. With its offerings – 5 mobile libraries the Munich City Library helps its users form – 7 hospital libraries political opinions, find specific factual and pro- – mobile home book delivery service fessional information, develop life values, and – Munich Lending enjoy literature and reading. As an “informati- – 19,000 users daily on marketplace” it plays an essential role in – 54,000 media loans daily (including roughly continuing education. The Munich City Library 12,400 in the City Library Am Gasteig) aims to be a resource centre for all the city’s – 4,665,000 visits and 13.2 million media residents. Its media offerings are on the one loans hand intended to appeal to the specific interests of its users, while at the same time it Special services: also fulfills its mandate to provide the popula- Self-reserve by means of radio frequency tion with every possible kind of information. technology

Founded: 1843 Capital assets/revenue: Total budget: 41.0 million euros Form of organisation: Income: 3.5 million euros 82 A division of the Department of Arts and Culture (Kulturreferat)

Number of employees (as of 2013): 531 Contact address: Münchner Stadtbibliothek Rosenheimer Straße 5 81667 München Tel.: 089 48098-3203 Fax: 089 48098-3233 E-Mail: [email protected] www.muenchner-stadtbibliothek.de

“In Action for Munich” – the city’s municipal service providers Adult Education Institute (Münchner Volkshochschule – MVHS)

Activities: ons at its own city district centres, as well as The MVHS is a municipal further education branches and divisions outside the city, in centre and one of Munich’s institutes suppor- Munich schools, theatres, studios, museums ting the concept of life-long learning. 16,000 and public buildings. high-class educational courses are part of the yearly programme, covering a broad range of Capital assets/ turnover: subjects from general topics to professional End of year accounts 2012: expenditure 31 training, as well as political and cultural million euros; revenue 13,7 million euros courses: an indispensable service, ‘in action for Munich’. More than 240,000 participants benefit yearly from its programme.

The MVHS welcomes everyone regardless of Contact address: social background, nationality, religion, cultural Münchner Volkshochschule (MVHS) orientation or age. Learning here happens in a Kellerstraße 6 free and open environment, allowing the Eingang Rosenheimer Straße 5 varied learning needs inherent within the Tel.: 089 48006-0 population to be met. In particular the MVHS Information service (Infothek): aims to reach people in certain areas of 089/48006-6220 society which may not have gained access to E-Mail: [email protected] other educational facilities in the course of www.mvhs.de their lives. General mailing address: Founded: 1896 Postfach 80 11 64 83 81611 München Form of organisation: Non-profit GmbH within the Department of Arts and Culture (Kulturreferat)

Number of employees (as of 2013): 250 full time jobs (372 employees)

Facts and figures: Around 8,000 courses and events per term

Particulars: In order to assure easy access to everyone, the MVHS educational programme is on offer to Munich’s citizens at a wide range of locati- Department of Social Services (Sozialreferat)

Activities: Facts and figures: The Department of Social Services supports – 12 community centres and the central people in difficult life situations; provides homeless shelter living spaces for the socially disadvantaged; – 167 endowments with social agendas supports, strengthens, and protects children – 32 elderly and service centres and young people; supports both families and – 35 community centres people living together the young and the old, – 130 regional and trans-regional recreational of all nationalities and places of origin. It thus locations contributes to the city’s social solidarity, assu- – Many other city- and privately sponsored ring peaceful cohabitation, equal opportuni- facilities and social services ties, and participation in society. Part of its job is strengthening people’s abilities to structure their own lives.

The mission of the Department of Social Ser- Contact address: vices is derived from the German Constitu- Sozialreferat tion’s protection of the individual, the Social Orleansplatz 11 State imperative, and subsequent legislation. 81667 München It holds to the following fundamental values: E-Mail: [email protected] www.muenchen.de/sozialreferat – Social justice – Equal-opportunity participation in the life of society for all, with all rights and obligations – Respect for individual dignity and character 84 – Solidarity within diversity – Respect for individual lifestyles

Form of organisation: – Department administration – Social Security Office – City Youth Office – Office for Living and Migration – Community centres including job centres – Endowment administration

Number of employees: 3,660, including the job centres

“In Action for Munich” – the city’s municipal service providers Department of Education and Sport (Referat für Bildung und Sport)

Activities: Form of organisation: The Department of Education and Sport admin- The department includes: isters 450 municipal facilities providing for – 5 specialised pedagogical divisions the education and care of children ages 0 to – The Sports Office (Sportamt) 12. It also oversees roughly 800 privately – Pedagogical Institute spon-sored facilites. As for schools, the City – Centre for Information Technology in Educa- of Munich is responsible for 120 municipal tion schools with their own faculties and finances – Central real-estate management all 344 public schools. In this capacity the – Legal Division, with legal oversight of the Department of Education and Sport oversees State School Office 224 state schools in addition to municipal – Staff placement planning, coordination, and ones, that is to say it is responsible for the control construction, maintenance, and furnishing of – Central administration these facilities. Number of employees: In addition, the department develops an inte- 13,000 grated educational strategy followed by both municipal and non-municipal institutions. Its primary aims are greater equality in education Facts and figures (as of 12/2013): and increased school participation by all – 450 municipal kindergarten facilities with Munich residents. One strategic goal is the places for 33,000 children expansion of full-day education in all types of – Oversight of 800 non-departmental child- schools. To realize this goal, in February 2011 ren’s day-care facilities it established the Munich Service Agency for – 120 municipal schools with 72,300 pupils 85 Full-Day Education (Münchner Serviceagentur – Financing for 221 state schools für Ganztagsbildung). – 720 municipal sports fields – Budget: 1.5 billion euros The Department of Education and Sport is responsible for the city’s sports infrastructure, support of sports associations, and realisation of playground and sports projects in kindergarten and school facilities. It supports 22 Contact address: district sports complexes, two municipal sta- Referat für Bildung und Sport diums (Grünwalder Strasse, Dantestrasse), Bayerstraße 28 80335 München two ice rinks, 32 school swimming pools, and 468 sports and multi-purpose halls. Its own E-Mail: [email protected] recreational programmes round off its activi- www.muenchen.de/bildung-und-sport ties. Additional online information: Founded: 1869 – Kindergarten facilities: www.muenchen.de/kita – Munich schools: www.muenchen.de/schule – Municipal educational and continuing education advice: www.muenchen.de/bildungsberatung – Education and advancement promotion: www.muenchen.de/afa – Sports: www.sport-muenchen.de Hellabrunn–Munich’s Zoo

Activities: Form of organisation: The Hellabrunn zoo is a fully modern facility. Non-profit company Naturalistic enclosures with adequate space in which the animals can retreat provide visi- Number of employees (as of 2013): tors with fascinating encounters of both wild 141 and tame animals. Facts and figures (for 2013): The zoo is an educational institution, one 1.8 million visitors dedicated to teaching visitors about the diversity of the animal world and providing insights into biological and ecological relationships. In daily shows and at narrated feedings visitors are presented with exciting information about Contact address: animals. Signs and displays provide clear Münchener Tierpark Hellabrunn AG explanations of scientific subjects and raise Tierparkstraße 30 visitor awareness about the need to protect 81543 München certain endangered species. Tel.: 089 62 508-0 Fax: 089 62 508-32 Guides inspire with live biology instruction. E-Mail: [email protected] The zoo engages in and sponsors zoological, www.hellabrunn.de ecological, physiological, and ethological research as well as advances in veterinary medicine. 86

“In Action for Munich” – the city’s municipal service providers Photo Credits: Page 45 Design: www.kunst-oder-reklame.de Text: Karl Armer Cover Archive Page 46 Referat für Bildung und Sport Page 5 Elke Wildraut (Department of Education and Sport) Page 6 Presse- und Informationsamt Page 47 Archive München (Munich Communications Page 48 Archive Office) Page 49 Referat für Bildung und Sport Page 7 Stefan Obermeier, Stadtwerke Page 50 Referat für Bildung und Sport München (SWM) Page 51 Referat für Bildung und Sport Page 8 Heinrich Hülser, SWM Page 54 Geothermie Sauerlach, SWM Page 9 Top: Heinrich Hülser, SWM Page 55 Kerstin Groh Bottom: Alexander Walter, SWM Page 56 Baureferat Page 10 Left: Arnulf Grundler, AWM Page 58 Belebungsbecken Klärwerk Gut Right: Archive Marienhof, Jens Weber Page 11 Top: Stefan Obermeier, SWM Page 59 AWM Bottom: Heinrich Hülser, SWM Page 60 115 Page 12 Top: Bernhard Lang, AWM Page 61 Portal München Betriebs-GmbH Centre: Westbad, Jan Kobel & Co. KG Bottom: Jens Weber Page 62 Europe Direct Informationszentrum Page 13 Stefan Obermeier, SWM Page 63 Stadtgüter München (Munich Page 14 Geothermie Sauerlach, SWM Agricultural Operations Department) Page 15 SWM Page 64 Michael Nagy, Presse- und Page 16 Kerstin Groh Informationsamt, München Page 17 MVG Page 65 Kommunalreferat Page 18 Alexander Walter, SWM (Department of Municipal Affairs) Page 19 Mangfalltal, SWM Page 66 Kreisverwaltungsreferat Page 20 Arnulf Grundler, AWM (Department of Public Order) Page 21 Baureferat (Department of Public Page 68 Referat für Stadtplanung und Building Construction) Bauordnung (Department of City Page 22 Faultürme, Luftbildverlag Planning and Building Regulation) Bertram GmbH Page 70 Theresienhöhe, GWG München Page 23 Jens Weber, Belebungsbecken Page 71 Lieberweg, GWG München Klärwerk Gut Marienhof Page 72 Lieberweg, GWG München 87 Page 24 AWM Page 73 MGS Münchner Gesellschaft für Page 25 AWM Stadterneuerung mbH (Munich Page 26 Presse- und Informationsamt Society for Urban Renewal) München Page 74 Münchenstift GmbH Page 27 Tobias Hase Page 75 Johann Hinrichs Page 28 Johann Hinrichs Page 76 Städtisches Klinikum München GmbH Page 29 Johann Hinrichs Page 78 Archive Page 30 Städtisches Klinikum München Page 80 Städtische Bestattung GmbH (Munich Municipal Hospital Page 81 Städtische Friedhöfe München Group) Page 82 Münchner Stadtbibliothek Page 31 Städtisches Klinikum München Page 83 Eberhard Gronau, GmbH Münchner Volkshochschule Page 33 Netzleitstelle, SWM (Adult Education Institute) Page 33 Wigand von Sassen Page 84 Referat für Bildung und Sport Page 34 Tierpark Hellabrunn (Hellabrunn Zoo) Page 85 Referat für Bildung und Sport Page 35 Tierpark Hellabrunn Page 86 Tierpark Hellabrunn Page 36 Theresienhöhe, GWG München Page 37 MGS (Munich Society for Urban Renewal) Page 38 Münchenstift GmbH Page 39 Münchenstift GmbH Page 40 Michael Nagy, Presse- und Imprint Informationsamt, München Page 41 Michael Nagy, Presse- und Publisher: Landeshauptstadt München Informationsamt, München (State Capital Munich) Page 42 Städtische Friedhöfe München Editors: Arnulf Grundler, Elke Wildraut (Munich‘s Municipal Cemeteries) English Language Translation & Copyediting: Page 43 Städtische Bestattung Vanessa Magson-Mann, So to Speak English (Municipal Funeral Service) Language Services, Icking Page 44 Münchner Stadtbibliothek Design: Egerer Designteam, München (Munich City Library) Date of Publication: May 2014 In Action for Munich.