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Historic Health Partnership Agreement Signed To Our Health TOGETHER LEADING THE WAY FOR A HEALTHIER TOMORROW. Southern Health-Santé Sud Newsletter // www.southernhealth.ca Spring 2016 Inside this Issue Judy’s Journey PAGE 5 Historic Health Partnership Agreement Signed On March 30, 2016, Southern Health-Santé Sud, First Nation BLURRING THE LINES partners, and the First Nation and Inuit Health Branch The agreement formalizes work already begun through the signed a historic Health Partnership Agreement Blurring the Lines project, a four-year partnership between at Long Plain First Nation Urban Reserve. the signatories. “We all recognize that First Nations’ health The signing of this agreement is on the heels of the is not the individual responsibility of any one organization; Aboriginal Partnership Agreement signed in 2010. The intent we’re doing this together,” says Doretta Harris, Regional of the 2010 agreement was to forge new ties with aboriginal Director - Aboriginal Health for Southern Health-Santé Sud. communities and other sectors, committed in partnership Harris says a lot of the work to date has been about building Physician Assistants to work together to support, prepare and develop the relationships and trust with First Nation communities and ...helping to improve access Aboriginal workforce and to increase the representation getting to know and understand each other better. “With PAGE 8 of Aboriginal peoples in all health care occupations. The this knowledge, we can now move forward together, and rippling effects of the 2010 agreement have been many … use our resources more efficiently so that we can offer a The March 2016 Health Partnership Agreement has a further broader range of options to integrate services, build more focus to improve First Nations’ health, achieve equitable capacity, and fill any gaps in the health needs of First health status and ensure First Nations access to health Nations people,” says Harris. services on-and off-reserve. It is essentially a rejuvenation of It’s a very exciting time, adds Harris. “All partners are a relationship and taking it on a new journey, building upon motivated by this transformation which is showing positive the strong and meaningful relationships that currently exist. results,” she says. “Aboriginal peoples are becoming “The signing of this partnership agreement will lead increasingly engaged and are participating in a collaborative to better coordinated services that will improve health effort, with Southern Health-Santé Sud, in areas of decision- outcomes for First Nations,” says Litonya Scott, Director making, planning, and problem-solving health issues of Health, Dakota Ojibway Health Services. “As we move together.” forward together, our First Nation communities, tribal Priorities for further action include developing processes that councils, and Southern Health-Santé Sud will engage will ensure the sustainability of the health partnerships and STARS in the Sky confidently with each other to address the identified gaps address the health status of First Nations in PAGE 11 in health care services, and work collaboratively to blur the (cont. on page 2) jurisdictional lines, and improve access.” Southern Health - Santé Sud Blurring the Lines Steering Committee: (lt.-rt.) Dennis Pashe, Health Director, Dakota Tipi First Nation; Litonya Scott, Director of Health, Dakota Ojibway Health Services; Keely Ten Fingers, Blurring the Lines Coordinator; Carol Beaulieu, Health Director, Long Plain First Nation; Joanne Roulette, Health Director, Sandy Bay Ojibway First Nation; Paula Cameron, Health Director, Swan Lake First Nation; Marianne Woods, Executive Director - North; Caroline Bercier, Tribal Nursing Officer, Dakota Ojibway Health Services; Doretta Harris, Regional Director - Aboriginal Health; Kathy McPhail, Chief Executive Officer; Donovan Fontaine, Manager Engagement, First Nations & Inuit Health Branch. Missing from the picture is, Guy Gosselin, Executive Director - Ginew Wellness Centre, Roseau River Anishinabe First Nation. perspective because, if they don’t understand what to look out for, they could end up back in the hospital,” says Morga. The Region has surveyed patients in the past about their hospital stay, but this survey is the first that uses evidence-informed survey questions originally created by the Canadian Institute for Health Information, which are being used across Canada. Manitoba is the first province to forward data as part of this national initiative roll out. Southern Health-Santé Sud’s Patient Experience Group – made up of regional community members and staff – had a chance to give its input into some of the questions. FORMING A BASELINE Positive This first patient experience survey provides a baseline to measure future changes and improvements to health care Response for programs and services, says Morga. She emphasizes it is just the beginning of the process to continue to improve the the Region’s First patient experience, which is a big focus of the Region’s new, five-year, strategic health plan. “Patient surveys and the Patient Experience Survey information they provide align very well with the Region’s strategic direction of transforming and improving the Results from the first year of surveying acute care patients they would recommend the hospital where they stayed to patient experience, so this fits perfectly with the work that who stayed in Southern Health-Santé Sud’s hospitals are family and friends. Another 95% of them said their pain was we’re already doing within that,” she says. largely positive, says Ales Morga, Manager-Planning & well controlled during their stay. Over 90% of people said “Our Governing Board is strongly focused on hearing Evaluation for the Region. communication with nurses and doctors was good, and their from patients,” says Southern Health-Santé Sud CEO, admission to the hospital was timely and well coordinated. “The surveys show a high level of satisfaction among patients Kathy McPhail. “The initial survey results are encouraging.” in terms of the level of care that they’re receiving, and the “This survey provides an excellent way to hear the patient “We’re learning lots about ourselves,” says Morga. “The communication and coordination with staff,” says Morga. voice and better understand their experiences in our survey is not meant to provide solutions, it’s meant to start hospitals,” says Jane Curtis, VP - Planning, Innovation, conversations. If we’re seeing results that are consistent over AN EXCEPTIONAL RESPONSE RATE Quality, Safety & Risk for Southern Health-Santé Sud. time, then that will be good information to help inform the Surveys were mailed out to around 4,000 patients, who Morga says the survey results also helped identify some planners and decision-makers. It also helps us to celebrate had stayed in one of the region’s hospitals, after their areas that need further work, such as improving the the successes because, overall, people are having good discharge. The response rate varied from 41% to 50% over information about what patients can expect when they experiences and the care that they’re receiving has a lot to an 11-month period (September 2014 to July 2015), which return home. “That’s very important from a patient’s do with that.” is a high response rate. More than 95% of respondents said Patient Safety Week. “I am liaising with the physicians, the Patient Safety patients, families and all the staff, so I have to be able to look at this from everyone’s perspective, and work with everybody so … More than just Words - that the patient gets the best, safest care that they can.” A TEAM EFFORT Promoting a Culture of Safety “The goal is to provide the best care that we can and if I can help empower staff to reach their full potential and succeed at Stephanie Neufeld does a lot of juggling in a day. She is the Clinical Resource Nurse on the that, then everybody wins,” says Neufeld. “It’s a team effort and 40-bed, medical and palliative care unit at Boundary Trails Health Centre (BTHC). Her job is to Stephanie Neufeld I give all staff lots of credit for what they do.” make sure the busy ward runs smoothly and efficiently. was recognized by “Safety is a culture at Southern Health-Santé Sud. What that her colleagues during “Stephanie is the driving force on the ward,” says Tina Bueckert, Client Services means is that everybody - no matter what their position is - is Patient Safety Week Manager - Medical/Palliative Care/Cancer Care/Dialysis/Spiritual Care at BTHC. “She knows for her commitment always looking out for the best interests of our patients,” says all the patients and their families and is continually watching out for things that could be to keeping physicians, Angie Cusson, Director of Health Services – Boundary Trails problematic for our patients - such as complications or interactions that could become patients, families and Health Centre. “Whether someone is coming in through the staff informed. possible clinical concerns.” emergency department, has a family member in crisis, are “We have a responsibility to provide safe, ethical, competent, compassionate care, and when saying goodbye to a loved one, or even waiting for someone to come out of the operating the public trusts us with their loved ones - that’s not a responsibility I take lightly,” says room, there’s never a moment where our staff isn’t checking in and making sure that they are Neufeld, whose colleagues recognized her commitment to keeping them informed during okay.” (cont. from page 1) Historic Health Partnership Agreement Signed Southern Health-Santé Sud. Follow-up
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