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2011-2012 Sustainability Report

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2011-2012 Sustainability Report 2011-2012 Sustainability Report Revised September 19, 2012 to correct tables on page 32 On the cover: Nature and its resources are critical to our business. Lake Tahoe, one of the world’s most pristine crystal blue alpine lakes, is just 15 minutes from The Ritz-Carlton®, Lake Tahoe (California), a LEED® Silver certified hotel (shown here). Contents Executive Letter 1 Marriott Business Values 12 Marriott and the Environment 30 About This Report 2 Workforce 13 Energy/Water/Waste/Carbon 32 Determining Materiality 2 Global Diversity and Inclusion 18 Supply Chain 37 Stakeholders 2 Human Rights 21 Green Buildings 40 Areas of Stakeholder Collaboration 3 Guest Satisfaction 22 Educating and Inspiring Associates and Guests 41 The Way We Do Business 6 Marriott Economic Hotel Development 23 Innovative Conservation Initiatives 43 Our Company 7 Marriott and Society 24 Awards and Recognition 45 Our Business Model 7 Shelter and Food/Poverty Alleviation 26 GRI Report Parameters 46 Global Growth 8 Vitality of Children 27 GRI Content Index 47 Governance 10 Readiness for Hotel Careers 28 Ethics 10 MARPAC Disbursements 11 1 To Our Stakeholders We are investing in sustainable development and innovative conservation initiatives, such as the following, that will provide long-term solutions to critical social and environmental issues. z In 2011, we announced our plan to open our first hotel in Port-au-Prince, Haiti, an area devastated by the 2010 earthquake. The tireless fundraising and volunteerism of our associates, hundreds with family connections in Haiti, inspired us personally to consider ways to help tourism return to the country. The hotel is scheduled to open in 2014, creating jobs and much-needed hotel and meeting space as Haiti recovers. z 2011 marked the three-year anniversary of our $2 million commitment to the Juma Sustainable Development Reserve in the state of Amazonas, Brazil, to protect 1.4 million acres of rainforest. Today, nearly 95 percent of the Juma rainforest remains intact. z In southwestern China’s Sichuan Province, we’re helping As Marriott International expands our global portfolio, we are protect the source of fresh water for more than 2 billion creating a world of opportunity for our associates, customers, people by investing $500,000 over two years in our Nobility owners and franchisees, business alliances and communities. At of Nature program in partnership with Conservation the same time, our business model remains grounded in a set of International. The initiative promotes sustainable jobs — core values: put people first, pursue excellence, embrace change, such as beekeeping and honey production — to lessen the act with integrity and serve our world. impact on the water supply. Nobility of Nature honey is currently being sold in nearly all Marriott hotels throughout We’ve seen some big changes at Marriott® recently, including China, with a portion of the proceeds going back to support our new appointments — with Arne being named president and the program. CEO and Bill becoming executive chairman; the reorganization of our lodging group into a continental structure that drives better We believe our long-time commitment to a sustainable business operating results and growth; and the spin-off of our timeshare sets us apart and our global reach gives us a unique business resulting in two strong companies with solid core opportunity to make a real difference in communities around businesses. Throughout these changes, we have remained the world. In this report, you’ll also find updates on the many steadfast in our focus on sustainability innovation and action that ways our associates are supporting our “Spirit To Serve Our fuel the way we conduct business and how we approach Communities®” philosophy. our responsibility to the planet and society. For decades we have been committed to being responsible in This report discloses the progress we’ve made toward our our business practices and global citizenship efforts. It’s a long sustainability goals over the past two years. And it highlights journey and we have much work ahead, but we believe we’re on how we are teaming up with diverse stakeholders — suppliers, the right path toward helping create a more sustainable governments, nongovernmental organizations, universities and business and global society. even our competitors — to find long-term solutions to some of society’s most critical challenges. J.W. Marriott, Jr. Arne M. Sorenson Executive Chairman President and Chief Executive Officer 2 About This Report As a publicly traded, global lodging company with managed Stakeholders and franchised operations, we recognize a range of stakeholder groups with interest in our company. These Our stakeholders play an important role in driving Marriott’s organizations are diverse — some operating globally and business success and helping to shape our sustainability others operating at the regional and/or local levels — and strategy. Engaging with our internal and external stakeholders include government and nongovernmental organizations. is an ongoing process. Our executive leadership team takes Marriott business leaders engage with a broad group of an active role in board membership and executive committee stakeholders as part of their management responsibilities. involvement with organizations including the World Economic Forum, World Travel and Tourism Council, Determining Materiality International Tourism Partnership, U.S. Travel Association, U.S. Travel and Tourism Advisory Board, and American Hotel To best demonstrate our impact, influence and approach and Lodging Association. We work to inform stakeholders within the context of sustainability, this report is organized about our priorities and actions, understand their evolving into three main sections, which together encompass the key expectations and viewpoints, and create opportunities to environmental, social and governance topics that Marriott address substantive issues through partnerships and prioritizes. In response to our stakeholders’ increasing desire collaboration. for transparency and disclosure, we have sought to include information that meets their needs. Each section describes the issues material (in the context of determining materiality for the Global Reporting Initiative) to our business, along with our resulting initiatives, targets and performance. MA RR IO ES T U T L A A V N Workforce Energy/Water/ D S S Waste/Carbon T E Global Diversity H N Supply Chain E I and Inclusion E S Green Buildings N U Human Rights V B I Educating and R T Guest Satisfaction O T Inspiring Associates N O and Guests I Marriott Economic M R Hotel Development Innovative E R Conservation N A Stakeholders and Initiatives T M Shareholder Value Shelter and Food/ Poverty Alleviation Vitality of Children Readiness for Hotel Careers MA Y RR IET IOTT AND SOC 3 The following chart identifies our key stakeholders and the various ways we engage and collaborate with them. Stakeholders Forms of Engagement Areas of Collaboration Associates Global Engagement Survey, Marriott Global Source (intranet), Associate Appreciation Week, Cultural Appreciation Day, Global executive town hall meetings, social media, newsletters, Business Compass (Arne Sorenson’s Blog), Living Our Core Values/Living Councils, community projects, wellness programs, Legal and The Gold Standards, Marriott Jobs & Careers and My Marriott Ethical Conduct Survey Hotel™ (Facebook), Ritz-Carlton Environmental Action Conservation Team, Spirit To Serve Our Communities Day, TakeCare wellness program Customers Guest Satisfaction Surveys, charitable donations of loyalty Global Business Travel Association (GBTA) standard Request for program rewards points, cause marketing, industry working Proposal (RFP) template, Juma Offset It Program, Marriott on the groups, sustainable guest room products, customer forums, Move (J.W. Marriott, Jr.’s blog), Marriott Rewards® Insiders, research, social media Ritz-Carlton VolunTeaming® and Give Back Getaways Communities Community engagement programs, volunteering, fundraising American Red Cross, International Federation of Red Cross and and cash contributions, in-kind donations, disaster relief Red Crescent Societies, Back on My Feet, Children’s Miracle Network Hospitals, Feeding America, Habitat for Humanity® International, Marriott Foundation for People with Disabilities, Marriott Scholars Program, National Academy Foundation, SOS Children’s Villages, The Prince’s Trust Fairbridge, United Way, Youth Career Initiative Shareholders Annual Report, sustainability reporting, carbon disclosure, Carbon Disclosure Project (CDP) Investor, Supply Chain and Water quarterly earnings releases and conference calls, annual Disclosure responses, Global Reporting Initiative (GRI) shareholder meetings, analyst meetings Associations Board memberships, executive committees, working groups, American Hotel & Lodging Association (AH&LA), Catalyst, Center advisors, research, partnerships, workshops, lobbying for Work & Family at Boston College, Corporate Voices for Working Families, Cornell Center for Hospitality Research, Families and Work Institute, Global Business Travel Association Sustainability Committee, International Tourism Partnership (ITP), U.S. Chamber of Commerce Business Civic Leadership Center, U.S. Green Building Council Greenbuild Working Group, U.S. Travel Association, World Travel & Tourism Council (WTTC ) Environmental Working Group, WorldatWork’s Alliance for Work-Life Progress Supply Chain Local supplier capacity building, supply chain screening, supplier
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