Contents

Module 1: Introduction ...... 10 Course Length ...... 10 Method of Instruction ...... 10 Housekeeping ...... 10 Course Book ...... 11 Booking Guidelines ...... 11 Course Objectives ...... 11

Module 2: Getting Started ...... 12 Module Objectives ...... 12 Signing on and off from the Galileo system ...... 12 Launching Galileo Desktop and Signing on to the Galileo System ...... 12 Signing on to the Galileo System (Focalpoint 3.5 users) ...... 14 Keyword ...... 18 Unlocking your sign-on ...... 19 Signing off from the Galileo System ...... 23 Moving between Work Areas ...... 24 Working with Encode/Decode ...... 25 Cities and Airports ...... 26 Lands (countries) ...... 27 Equipment (Aircraft types) ...... 28 Airlines ...... 29 Regions (states) ...... 31 City Records ...... 32 Sample Encode/ Decode Formats ...... 33 Locating the Nearest Airport to a City ...... 34 Working with the Ticketing Date Calculator ...... 35 Accessing Help ...... 36 ASK Travelport ...... 36 Identifying your Pseudo City Code ...... 37 Scrolling ...... 38 Using Focalpoint Keyboard Shortcuts ...... 38 Module Review ...... 39

Module 3: Itinerary Planning ...... 40 Module Objectives ...... 40 Checking Flight Availability ...... 41 Galileo Sequencing ...... 43 Displaying Flight Details ...... 44 Availability Display Options ...... 47 Flight Availability Formats ...... 50 Working with Timetable Displays ...... 51

Galileo for Travel Professionals 1 Contents

Timetable Formats...... 52 Booking an Itinerary ...... 55 Booking Class and Seat Availability ...... 55 Airline Link Indicators ...... 57 Selling Seats ...... 59 Selling Seats on Transfer Connections ...... 61 Waitlisting Flights ...... 62 Selling Formats ...... 63 Checking Minimum Connecting Times ...... 64 Displaying Minimum Connecting Times ...... 65 Additional minimum connecting time formats...... 66 Checking Local Time ...... 67 Module Review ...... 68

Module 4: Building a Booking File ...... 69 Module Objectives ...... 69 Entering the Name Field ...... 70 Passenger Type Codes ...... 70 Name Numbering ...... 72 Name Remarks ...... 73 Changing the Name Field ...... 74 Deleting a Name ...... 74 Entering the Phone Field ...... 75 Changing the Phone Field ...... 76 Deleting a Phone Field ...... 77 Displaying the Phone Field ...... 77 Entering the Ticketing Field ...... 78 Minimum Entry ...... 78 Ticket Review ...... 78 Ticket Number ...... 78 Changing the Ticketing Field ...... 79 Deleting the Ticketing Field ...... 79 Displaying the Ticketing Field ...... 79 Received From ...... 80 Changing the Received From Field ...... 80 Deleting the Received From Field ...... 80 Displaying the Received From Field ...... 80 Entering a Form of Payment ...... 81 Changing the Form of Payment Field ...... 82 Deleting the Form of Payment Field ...... 82 Displaying the Form of Payment Field ...... 82 Entering an Email Address ...... 83 Changing the Email Addresses...... 83 Deleting Email Addresses...... 83 Displaying the Email Field ...... 83 Linking Entries Together ...... 84 Displaying the Booking File ...... 84 Moving agency data using a Client File ...... 85

Galileo for Travel Professionals 2 Contents

Displaying the Agency File ...... 85 Moving the Agency File into the Galileo Booking File ...... 86 Ending Transaction ...... 88 Ignoring Transaction...... 90 Retrieving a Booking File ...... 91 Module Review ...... 93

Module 5: Optional Booking File Fields ...... 96 Module Objectives ...... 96 Entering a Review Booking Field ...... 97 Changing a Review Booking Entry ...... 98 Deleting a Review Booking Entry ...... 98 Displaying the Review Booking Field ...... 98 Entering a Notepad Item ...... 99 Historical and Confidential Notepad Items ...... 100 Changing a Notepad Item ...... 100 Deleting a Notepad Item ...... 101 Displaying the Notepad Field ...... 101 Entering a Written Address...... 102 Changing a Written Address ...... 102 Deleting a Written Address ...... 103 Displaying the Written Address Field ...... 103 Entering a Delivery Address ...... 104 Changing a Delivery Address ...... 104 Deleting a Delivery Address ...... 105 Displaying the Delivery Address Field...... 105 Module Review ...... 106

Module 6: Working with Itineraries ...... 107 Module Objectives ...... 107 Cancelling Segments ...... 107 Cancelling a Booking File ...... 107 Cancelling Individual Segments ...... 108 Changing Dates, Flights and Classes ...... 109 Direct Selling a Flight ...... 111 Entering an Open Segment ...... 112 Entering a Surface Sector ...... 113 Entering Passive Segments ...... 114 Manually Re-ordering Segments ...... 115 Formats ...... 116 Module Review ...... 117

Module 7: Passenger Servicing ...... 119 Module Objectives ...... 119

Galileo for Travel Professionals 3 Contents

Entering a Mileage Membership Number ...... 119 Displaying Mileage Membership Data ...... 121 Joint Membership Schemes (Cross Accrual) ...... 121 Changing a Mileage Membership Number ...... 122 Deleting a Mileage Membership Number ...... 122 Working with Mileage Membership Number Tier/Status Level ...... 123 Special Service Requirements (SSR) ...... 124 Adding an SSR Item ...... 125 SSR Infant with a seat ...... 127 Displaying Service Information ...... 127 Changing an SSR Item ...... 129 Deleting an SSR Item ...... 129 Updating an SSR Item ...... 130 Other Supplementary Information (OSI) ...... 132 Adding an OSI Item ...... 132 Displaying Service Information ...... 133 Changing an OSI Item ...... 134 Deleting an OSI Item ...... 134 Advanced Seat Reservations ...... 135 Seat Availability Maps ...... 135 Seat Characteristics ...... 137 Generic Seating Requests ...... 138 Changing a Seat Assignment ...... 138 Cancelling a Seat Assignment ...... 139 Enhanced Booking File Servicing ...... 139 Identifying Servicing Options ...... 140 Ticket on Departure (TOD) ...... 141 Displaying Enhanced Booking File Servicing Information ...... 143 Changing Enhanced Booking File Servicing Information ...... 144 Deleting Enhanced Booking File Servicing Information ...... 144 Prepaid Ticket Advice (PTA) ...... 144 Claiming Agency Incentives (TKI) ...... 146 Vendor Remarks ...... 147 Displaying Vendor Remarks ...... 148 Changing a Vendor Remark ...... 148 Deleting a Vendor Remark ...... 148 Module Review ...... 149

Module 8: Galileo Fares ...... 153 Module Objectives ...... 153 Identifying Classes of Service ...... 153 Economy Class ...... 154 Business Class ...... 154 First Class ...... 154 Identifying Fare Types ...... 154 Normal Fares ...... 155 Normal Fares ...... 155 Point to Point Fares ...... 156 Excursion Fares ...... 157 APEX Fares...... 158 PEX and Super-PEX Fares ...... 159

Galileo for Travel Professionals 4 Contents

Fare Basis Code Exceptions ...... 160 Interpreting Fare Basis Codes ...... 160 Class Code ...... 161 Seasonal Code ...... 161 Day of the Week Code ...... 162 Time of Day Code ...... 162 Fare and Passenger Type Code ...... 163 Maximum Stay ...... 164 Fare Level Identifier ...... 164 Miscellaneous Codes ...... 164 Recognising Normal Fares ...... 165 Recognising Restricted Normal Fares ...... 165 Recognising Special Fares ...... 165 International Fare Display ...... 166 Fare Rules ...... 168 Fare Routing...... 170 Fare Display Search Qualifiers ...... 171 Carrier Qualifier ...... 171 Journey Type Qualifier ...... 172 Passenger Type Code Qualifiers ...... 173 Combining Search Qualifiers ...... 176 Follow-up Inputs ...... 177 Fare Booking Classes ...... 178 Galileo Fares Formats ...... 180 Module Review ...... 181

Module 9: Fare Quote and Shopping ...... 185 Module Objectives ...... 185 Fare Quote Assumptions ...... 186 Fare Quote (FQ) ...... 187 Fare Quote Displayed in Linear Format ...... 189 Fare Quote Best Buy (FQBB) ...... 191 Rebooking the Itinerary ...... 193 No Rebooking Required ...... 194 Best Buy by Cabin ...... 195 Fare Quote Guarantee ...... 197 Statement of Guarantee ...... 197 Guarantee General Provisions ...... 197 Fare Quotes within IATA Europe ...... 198 Fare Quote Status Codes ...... 198 Fare Quote Qualifiers ...... 199 Passenger Qualifier ...... 199 Passenger Type Codes (PTC) ...... 201 Segment Qualifier ...... 204 Working with Filed Fares ...... 205 Fare Quote Formats ...... 206 Focalpoint Shopping...... 207 Booked Itineraries ...... 207

Galileo for Travel Professionals 5 Contents

Using Search Modifiers ...... 211 Without a Booked Itinerary ...... 213 Using Modifiers to Customise your Search ...... 214 Format Examples ...... 215 Module Review ...... 218

Module 10: Managing Booking Files in Queue ...... 221 Module Objectives ...... 221 Queue Structure ...... 221 Programmatic Queues ...... 222 Special Queues ...... 223 Non-Programmatic Queues ...... 224 Managing Queues ...... 225 Displaying a Queue Count ...... 225 Signing in to a Queue ...... 226 Status Codes and Advice Codes ...... 227 Updating Advice Codes ...... 228 Working the Queue ...... 230 Exiting the Queue ...... 231 Placing a Booking File on a Queue ...... 232 Module Review ...... 233 Module 11: Dividing, Repeating Booking Files, History, Booking File List and Past Dated Bookings ...... 235 Module Objectives ...... 235 Dividing a Booking File ...... 235 Creating a Repeat Booking ...... 239 Repeat all Customer Data (REALL) ...... 240 Repeat all Segments (RESALL) ...... 241 Repeat all Customer Data and Segments (REALLSALL) ...... 242 Booking File History ...... 243 Booking File List ...... 246 Booking File List provides the ability to list live booking files and display them to screen or send them to Queue ...... 246 Past Date Quick ...... 248 Module Review ...... 249

Module 12: Galileo Information System and Timatic ...... 251 Module Objectives ...... 251 Galileo Information System (GIS) ...... 251 Displaying the index ...... 251 Displaying a chapter ...... 252 Displaying a page ...... 253 Airline chapters ...... 253

Galileo for Travel Professionals 6 Contents

GIS Formats ...... 254 Working with Timatic ...... 255 Visa information ...... 256 Health information ...... 258 Country information ...... 260 Timatic Formats ...... 260 Module Review ...... 261

Module 13: Issuing a Basic Airline Ticket ...... 263 Module Objectives ...... 263 Types of airline ticket ...... 263 Electronic Ticket ...... 264 What needs to be in the Booking File before I can issue a ticket? ...... 264 Issuing an e-Ticket ...... 265 Displaying e-Ticket data ...... 265 Module Review ...... 268

Appendix A: Answer Key ...... 270 Module 2: Getting Started...... 270 Module 3: Itinerary Planning ...... 271 Module 8: Galileo Fares ...... 273 Module 9: Fare Quote ...... 275 Module 10: Managing Booking Files in Queue ...... 276 Module 11: Dividing and Repeating Booking Files and History ...... 277 Module 12: Galileo Information System and Timatic ...... 278

Appendix B: Client File Plus – Overview ...... 279 Customer Data Client Files...... 279 Information Client Files ...... 280 Client File Hierarchy ...... 280 Client File Formats ...... 281 Line Numbering ...... 282 Transfer Codes ...... 283 Customer Data Client File Examples ...... 284 Information Client File Example ...... 286

Appendix C: Working with Galileo 360° Fares in Viewpoint ...... 287 Fare Display ...... 287 Fare Rules ...... 289 Fare Routing...... 291 Fare Display Search Qualifiers ...... 292 Passenger Description Code Qualifiers ...... 294 Fare Quote ...... 299 Storing the Fare ...... 304

Galileo for Travel Professionals 7 Contents

Fare Quote Best Buy ...... 305 Rebooking the Itinerary ...... 307 Fare Quote Qualifiers ...... 308 Passenger Qualifier ...... 309 Passenger Description ...... 311 Segment Qualifier ...... 313 Working with Filed Fares ...... 316

Format Summary ...... 317 Signing On and Off ...... 317 Encode/ Decode ...... 317 Cities ...... 317 Lands - countries ...... 317 Equipment - aircraft types ...... 318 Airlines ...... 318 Regions ...... 318 Locating the Nearest Airport to a Town/City...... 318 Help ...... 318 Scrolling ...... 319 Focalpoint Keyboard Shortcuts ...... 319 Miscellaneous ...... 319 Flight Availability ...... 320 Timetable ...... 321 Booking File ...... 322 Name ...... 322 Phone ...... 323 Ticketing ...... 325 Received From ...... 326 Form of Payment ...... 327 Email ...... 328 Display ...... 328 Review Booking File ...... 329 Notepad ...... 330 Written Address ...... 331 Delivery Address ...... 332 Mileage Membership ...... 333 SSR ...... 334 OSI ...... 335 Advance Seat Assignment ...... 336 Enhanced Booking File Servicing ...... 337 Vendor Remarks ...... 338 Booking an Itinerary ...... 339 Reference Sell ...... 339 Direct Sell ...... 339 Open Segments ...... 339 Surface Segments ...... 339 Passive Segments ...... 340 Re-ordering Segments ...... 340 Cancelling Segments ...... 340

Galileo for Travel Professionals 8 Contents

Changing Dates, Flights Classes and number of seats ...... 340 Ending and Ignoring Transaction ...... 341 Retrieving a Booking File ...... 341 Galileo Fares ...... 342 Fare Display ...... 342 Fare Notes ...... 343 Fare Routing...... 344 Fare Booking Classes ...... 344 Fare Quote ...... 344 Fare Quote Best Buy ...... 345 Focalpoint Shopping ...... 345 Filed Fares ...... 347 Queues ...... 348 Working with Queues ...... 348 Dividing a Booking File ...... 350 Repeat Bookings ...... 350 Booking File History ...... 350 Galileo Information System ...... 351 Timatic ...... 351

Galileo for Travel Professionals 9

Module 1: Introduction

This course will provide you with the knowledge and understanding of the Galileo system so that you can provide your customers with a fast and efficient service.

Ins. Note Galileo is a global distribution system referred to in the industry as a GDS or a CRS (computer reservation system). A GDS is used by travel

agents to instantly confirm reservations for their customers for airline General seats, hotel rooms, car hire and much more. introductions Galileo is represented in 115 countries, and more than 470 airlines have signed an agreement with Galileo, which means that their schedules and fares are displayed on your screen. There are also approximately 57,000 hotel properties and over 23 car rental companies with whom reservations can be made, giving you the flexibility to integrate air and land arrangements into one Booking File.

Galileo’s mainframe computer is located in Denver.

Course Length

This course is scheduled for two days for users migrating from another GDS and attending a Moving to Galileo training course, and four days for brand new users attending a Galileo Professional training course.

Method of Instruction Lecture Demonstration Hands on practice Module reviews

Housekeeping

The following should be noted: Fire exits Toilets Breaks and smoking policy Communication Mobile phones

Galileo for Travel Professionals 10 Module 1: Introduction

Course Book

The 13 modules contained in this course book have been developed to explain to you many of the functions and features of the Galileo system, and follow the process of booking a complete air reservation.

You can refer to it during the course, and after training you can use the course book as a reference guide on the job.

Booking Guidelines

Throughout this class, you will be accessing the live Galileo system, and all reservations that you make take space from a vendor’s inventory. To prevent loss of sales to a vendor, please follow these instructions: Book only the dates indicated by your instructor. Use your name for a passenger name unless instructed otherwise. Sell only the vendors specified by your instructor. Be sure to cancel all bookings when instructed to do so. Important note: Do not use names of famous people when creating Booking Files

Course Objectives

At the end of the course you will be able to: Sign on and off from the Galileo system and work with encode/decode Plan an itinerary for your customers Ins. Note Build a Booking File

Add optional Booking File fields Be sure to review the course objectives Work with Itineraries Add servicing items to a Booking File Work with Galileo Fares Fare Quote a Booking File Obtain fares using Focalpoint Shopping Divide and repeat a Booking File and interpret history Ins. Note Manage Booking Files in queue

Emphasise to the Access information in the Galileo Information System (GIS) and Timatic class that they must ask questions as we Prepare a Galileo system Booking File for ticketing and issue a basic air work through the ticket training material

Galileo for Travel Professionals 11

Module 2: Getting Started

You will be using Focalpoint to make air reservations in the Galileo system, and this module covers some basic introductory items to get you started.

Module Objectives

On completion of this module you will be able to: Ins. Note Sign on and off from the Galileo system and move between work areas Review objectives Change your password

Demo a basic Use the Galileo Password reset website booking end to end Change your keyword using the projector, for one adult, Work with encode and decode adding mandatory Locate the nearest airport to a city fields and a filed fare etc. Work with the ticketing date calculator

Suggestion would Access the Help facility in the Galileo system Be LONNYCLON Identify the pseudo city code for your agency with VS in Y class Scroll through screen displays Use Focalpoint keyboard shortcuts

Signing on and off from the Galileo system

You must sign on and off from the Galileo system at the beginning and end of each working session.

Launching Galileo Desktop and Signing on to the Galileo System

You sign on to the Galileo system using a sign-on code and password.

Note: Your agency manager or Galileo support executive assigns the sign-on code that you will use in your agency. When to use

Sign on to the Galileo system when you wish work in the Galileo system.

How to use

Take the following steps to sign on to the Galileo system.

Galileo for Travel Professionals 12 Module 2: Getting Started

1. Select the Galileo Desktop icon, and the Logon screen displays.

Screen response:

1. Click on the Start Galileo Desktop button at the bottom of the screen, and the Sign On screen displays. 2. Screen response: Ins. Note

As of 23rd April 2007all passwords need to be minimum 7 characters!

As of this date if a sign on is not used for more than 90 days it will be deleted by the system automatically

1. Enter sign-on and password provided by your instructor. Note: The Galileo system recognises each user by a sign-on code and password. This password is chosen by you or your Galileo support executive and must be between 7-10 characters, and must contain both alpha and numeric characters. When you have entered your password the system is ready for use. Screen response:

Galileo for Travel Professionals 13 Module 2: Getting Started

Screen explanation:

Callout: Explanation: 1 Sign-on to 5 work areas completed and today’s date. Area A is immediately available by default. 2 Time and date of last sign on and identity of work station 3 Front page news which varies day by day

Signing on to the Galileo System (Focalpoint 3.5 users)

If you use Galileo Focalpoint V 3.5 in your agency the sign on process is slightly different

When to use

Sign on to the Galileo system when you wish work in the Galileo system and you are using Galileo Focalpoint V 3.5.

Galileo for Travel Professionals 14 Module 2: Getting Started

How to use

Take the following steps to sign on to the Galileo system.

Note: Your sign on code for this training session will be provided by your instructor. 1. Enter: SON/sign on code Screen response:

Hands on 1. Enter password: The password will be provided by your instructor. Check that all students have Note: The Galileo system recognises each user by a sign on and signed in password. This password is chosen by you or your Galileo support successfully. executive and must be between 7-10 characters, and must contain both alpha and numeric characters. Get them to read When you have entered your password the system is ready for use. front page news if there is any. Screen response:

1

2

3

Screen explanation:

Callout: Explanation:

1 Sign-on to 5 work areas completed and today’s date. Area A is immediately available by default.

2 Time and date of last sign on and identity of work station

3 Front page news which varies day by day

Points to note: Your sign on and password is for your use only. If anybody else discovers your password you must change it immediately. To change your password you need to use the following procedure.

Display your sign-on by entering: STD/ZXX (z represents the mandatory qualifier for an agent sign-on and xx represents your agent sign-on)

Galileo for Travel Professionals 15 Module 2: Getting Started

Using your tab key, move the cursor to the PASSWORD field and overtype the asterisk’s with a new password. There are restrictions on passwords which can be found in ASK Travelport: What are Password Restrictions for my Galileo/Apollo sign-on?

You can press enter once you have entered your new password, you do not need to tab to the bottom of the screen. You will receive the following response to confirm that your profile has been updated if your change has been accepted.

When you enter your sign on and password, the Galileo system identifies you as a user, and records all transactions you make with your identification. As part of the system security, it is necessary to change your password Emphasise every 90 days. The Galileo system will prompt you when a change is required. When students start working live, they If you fail to use your Galileo system sign on for more than 90 days, it will must be sure to be automatically deleted from the system. If this happens a second level remember their user in your agency can create a new sign on for you. password and When you sign on for the first time, the screen response prompts you to keyword. Make a enter a new password and also a keyword. Use the tab key to move the note of them and cursor to the area marked NEW PASSWORD, and type in your new keep it somewhere password. Next, tab to the keyword field and input a 4-6 character safe. keyword which must be different to the password. It is recommended that your keyword is something memorable for example: Mother’s maiden name, first pets name, first street you lived in.

Galileo for Travel Professionals 16 Module 2: Getting Started

Once you have entered a NEW PASSWORD and KEYWORD, you will be asked to verify the information by entering the information again.

Tab back to the NEW PASSWORD field and re-enter your password and then do the same with your keyword. Once completed you will see the following screen which means your sign on has been completed and you are now signed in to Galileo.

Galileo for Travel Professionals 17 Module 2: Getting Started

Keyword

How to use If you do not currently know your keyword, once you are signed in to Galileo it is possible for you to reset it. This will mean you will be able to use Galileo Password reset website in the future.

Display your profile: STD/ZXX (z represents the mandatory qualifier for an agent sign-on and xx represents your agent sign-on)

Using your tab key, move the cursor to the KEYWORD field and overtype the asterisk’s with a new KEYWORD. This must be between 4-6 characters alpha and/or numerics. It is recommended your keyword is something memorable for example: Mother’s maiden name, first pets name, first street you lived in.

You need to tab to the tab stop after the USE KYWD N to enter.

You will receive the following response to confirm that your profile has been updated if your change has been accepted.

Galileo for Travel Professionals 18 Module 2: Getting Started

Unlocking your sign-on

When to use

If the locked field is set to ‘Y’ in your sign-on then after 5 incorrect sign on attempts you will be locked out of Galileo. If you know your keyword then you can use the Galileo Password reset to unlock your own sign-on. If you do not know your keyword then a second level authorizer will be able to unlock you sign-on for you.

How to use You can access the Galileo Password reset website using the following URL: http://support.travelport.com/gipwreset/

Ins. Note

Unless you have some agent sign- on’s that you can lock and demonstrate this with, you may only be able to walk them through the screens.You won’t be able to use the website to unlock any Galileo level sign-on’s.

Galileo for Travel Professionals 19 Module 2: Getting Started

Galileo for Travel Professionals 20 Module 2: Getting Started

Galileo for Travel Professionals 21 Module 2: Getting Started

Once you have completed the information and it has been accepted, you will receive an automated email advising you that you can sign back in to Galileo. At this point you will be prompted for your keyword.

Once you enter your keyword correctly, Galileo will request you to change your password.

You will now be signed back in to the Galileo system.

Galileo for Travel Professionals 22 Module 2: Getting Started

Signing off from the Galileo System

When you are not using your Galileo workstation, you must always sign off so that no one can use it and make transactions with your sign on and password identification.

When to use

Sign off from the Galileo system when you break for lunch or leave at the end of the day.

Note: The system will automatically prompt you to finish any incomplete Booking Files.

How to use

Take the following step to sign off completely from the Galileo system. Enter: SOF Screen response: Hands on

Have students sign off, and then sign on again.

Galileo for Travel Professionals 23 Module 2: Getting Started

Moving between Work Areas

There are five different work areas in the Galileo system - A, B, C, D, and E. When you sign on, you are automatically placed into area A, but you can move to an alternative area if you wish to do so.

When to use

Move to alternative area, in order to maximise use of the system.

How to use

Hands on Take the following step to move to area C. Enter: SC Have students move to work area Screen response: C, and then move back to area A.

Note: For further information on this topic refer to the help pages in the Galileo system, H/SIGN.

Galileo for Travel Professionals 24 Module 2: Getting Started

Working with Encode/Decode

Within the travel industry, codes are used to identify the following items. Cities and airports Lands (countries) Equipment (aircraft types) Airlines Regions (states)

Codes are set as an international industry (ISO) standard and are used to: Find general information Make reservations Access fares Issue tickets

To help you work with these codes, there is an encode/decode function in Ins. Demo the Galileo system. To help you find all the information that Galileo is

able to encode and decode, remember the word CLEAR: .CEFRANKFURT City codes (and airport codes) Land (country) information Equipment (aircraft) types Airline codes Region (state) information

Encode entries are used to establish a code, and decode entries to interpret a code. All entries start with a . (dot), followed by the C L E A R letter representing the information you require, E to encode or D to decode, followed by relevant data. For example:

.CEFRANKFURT (.city encode Frankfurt)

Galileo for Travel Professionals 25 Module 2: Getting Started

Cities and Airports

Each city and airport has a 3-letter city/airport code.

Encode

To establish the city code (encode) for Copenhagen, enter: .CECOPENHAGEN Screen response: Hands on

Instructor and students to practice encode/decode entries.

Screen explanation: Explain

>.CD SAO explain Detail: Explanation: the different airport CPH M M indicates the city has multiple travel ports names within a city code. CPH A A indicates an airport location

DK ISO country code

Decode

To decode the city/airport code RUH, enter: .CDRUH Screen response:

Galileo for Travel Professionals 26 Module 2: Getting Started

Lands (countries)

Each country has a 2-letter ISO country code.

Encode

To establish the country code for Angola, enter: .LEANGOLA Screen response:

Decode

To decode the country code JP, enter: .LDJP Screen response:

Galileo for Travel Professionals 27 Module 2: Getting Started

Equipment (Aircraft types)

Each equipment type has a 3-letter code.

Encode

To establish the code for an Airbus, enter: .EEAIRBUS

Screen response:

Note: J after the aircraft code indicates a jet aircraft. Other codes are: H helicopter P propeller aircraft T turbofan S surface transportation A amphibian

Decode

To decode the equipment code SF3 enter: .EDSF3 Screen response:

Galileo for Travel Professionals 28 Module 2: Getting Started

Airlines

Each airline has a 2-character code.

Encode

To establish the code for Jet Airways, enter: .AEJET AIRWAYS Screen response:

Screen explanation:

Detail: Explanation:

9W 2-character airline code

JAI 3-character airline code (for future use)

589 3-digit documentation code

A Indicates the carrier is a member of AIRINC G G indicates the carrier is a Galileo participant S S indicates the carrier is a scheduled passenger airline Note: Other codes may be seen: D indicates the code is assigned to two carriers (controlled duplicate) C indicates a non-SITA account

Decode

To decode the airline code NH, enter: .ADNH Screen response:

Galileo for Travel Professionals 29 Module 2: Getting Started

Airline record

You can establish the head office address of an airline by displaying an airline record. To display the airline record for Thai Airways International (TG), enter: .ARTG Screen response:

Galileo for Travel Professionals 30 Module 2: Getting Started

Regions (states)

Some countries, such as the USA, Australia and Brazil are divided into states or regions.

To display a list of countries divided into regions, enter: .RD Screen response:

To display a list of regions within Australia, enter: .RDAU Screen response:

Note: For further information on this topic refer to the help pages in the Galileo system, H/ENCODE.

Galileo for Travel Professionals 31 Module 2: Getting Started

City Records

Hands on To ensure that your customer’s journey runs as smoothly as possible, it is your responsibility to give them relevant information about the different

airports to which they are travelling. Look at a couple more examples, .CRFRA and Take the following step to display a city record for Budapest, enter: .CRLCY .CRBUD

Read through Screen response: information.

Note: )> at the bottom of the display indicates that there is more information to be seen. Move down, enter MD to see more.

The city record contains information on the: Location of the airport in relation to the city centre Journey time from the airport to the city centre Transportation available at the airport and approximate costs Terminals used by all airlines Airport to airport and terminal to terminal connection times Minimum airport check in times Airport facilities Post office and banking facilities and opening hours Car parking facilities

Galileo for Travel Professionals 32 Module 2: Getting Started

Sample Encode/ Decode Formats

Formats for encode/decode entries may be found in the Help pages.

Cities (H/AIRP)

Format: Explanation:

.CELONDON Encode London

.CDMEL Decode MEL

.CRSIN City record for SIN (Singapore)

Lands - countries (H/AIRR)

Format: Explanation:

.LESRI LANKA Encode Sri Lanka

.LDSE Decode SE

Equipment -aircraft types (H/AIRC)

Format: Explanation:

.EEBEECHCRAFT Encode Beechcraft

.EDF24 Decode F24

Airlines (H/AIRC)

Format: Explanation:

.AEBRITISH Encode airlines beginning with British

.ADSQ Decode SQ

.ARTG Airline record

Regions (H/AIRR)

Format: Explanation:

.RD Display all countries that are divided into regions

.RDUS Display all regions (states) for the USA

.RDUSOR Display name of US state OR

Galileo for Travel Professionals 33 Module 2: Getting Started

Locating the Nearest Airport to a City

You may use the Galileo system to locate the airport which is located nearest to a particular town or city which does not have its own airport.

When to use

Check the location of the nearest airport to a city which does not have its own airport.

How to use

Take the following step to locate the airport which is nearest to Walsall located in the United Kingdom. Enter: C MAP/UNITED KINGDOM–WWWW Input description:

Hands on Input: Description: Check nearest airport to Matlock C MAP/ Map function identifier and mandatory separator / C MAP/UNITED UNITED KINGDOM– Country and mandatory separator – KINGDOM–MMMM WWWW Cities/towns beginning with W …then MD

Screen response:

Note: The system response indicates that Walsall is 20 miles from Birmingham airport (BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view additional towns/cities beginning with W.

Galileo for Travel Professionals 34 Module 2: Getting Started

Working with the Ticketing Date Calculator

You may use the Galileo system to calculate a date for ticketing purposes and for minimum and maximum stay requirements on an air fare.

When to use

Use the Ticketing Date Calculator to determine a date for fare or ticketing purposes.

How to use

Take the following step to subtract 30 days from 1 June to calculate the date for a fare which has an advance purchase requirement of 30 days. Enter: TAA/1JUN/30 Screen response:

Sample entries:

Format: Explanation:

TAA/1JUN/30 Subtract 30 days from 1 June

TAA/1JUN/+60 Add 60 days to 1 June

TAA/330 Calculate furthest future date that can be used to make reservations in the Galileo system

Galileo for Travel Professionals 35 Module 2: Getting Started

Accessing Help

There is a help facility within the Galileo system to assist you with system inputs and formats. To access Help, type either HELP or H/ followed by Hands on the first letter of the subject, the subject name or format. The following are some examples: View Help pages with students. Format: Explanation:

HELPT or H/T Display index of subjects beginning with the letter T

H/FARES Display help pages for Fares

H/N. Display help pages for format code N.

H/ Display applicable help pages after an error response

ASK Travelport

ASK Travelport is a free-of-charge online help system available at Hands on www.asktravelport.com View ASK Travelport with From here access the Galileo on-line Formats guide, as well as questions students and set up and answers relating to various Galileo products. If you cannot find the users with a information required, you can always ask a question!. username and password.

Galileo for Travel Professionals 36 Module 2: Getting Started

Identifying your Pseudo City Code

The Galileo system recognises your agency by a pseudo city code. You may need to know what it is when you telephone the Galileo Service Centre.

Hands on Take the following step to find out your pseudo city code.

Enter: C

Screen response:

Ins. Note

Emphasise that when the students call the Galileo Help

Desk they will be asked for their Note: EA7 is the agency pseudo city code in this example. agency pseudo city code. They will also need this information if they use e-Learning or ASK Galileo!

Galileo for Travel Professionals 37 Module 2: Getting Started

Scrolling

Hands on When accessing pages of information such as city records or Galileo information pages, not all information may be visible on one screen. The Look a city record for following scrolling entries are available: Frankfurt (.CRFRA) and practice scrolling Format: Explanation: inputs MD Move down Point out MU Move up )> at the bottom of a screen display MB Move to the bottom of a display indicates that there is more info to be seen MT Move to the top of a display

MR Move down and display the remaining lines of a display

Points to note: Galileo Desktop users can use the Page Up and Page Down buttons instead of MU and MD

Using Focalpoint Keyboard Shortcuts

The following are some of the keyboard shortcuts that are available with Hands on Focalpoint.

Demo some of these shortcuts, and Function: Command: have students practice. Clear active window Ctrl + W

Clear all windows Ctrl + S

Focalpoint Replay Ctrl + Y

Move to (activate) window 3 Ctrl + 3

Redirect response to window 2 Alt + 2

Retrieve unsolicited messages Ctrl + U

Exit Focalpoint Alt + F4

Unlock the keyboard Ctrl + R

Zoom active window Ctrl + Z

Galileo for Travel Professionals 38 Module 2: Getting Started

Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.

1. PPT is the 3-letter code for which city

2. What is the 3-letter code for Riga? In which country is it located?

3. What type of aircraft is a DH4?

4. What is the 2-letter country code for Indonesia?

5. Your customer wishes to fly from London to Abu Dhabi with Etihad Airways. What is the 2-letter airline code?

6. Your customer is travelling to SCL. Which city is this, and what is the airport name?

7. How long does it take to travel by express shuttle bus from JFK airport to midtown Manhattan?

8. ORY serves Paris. Where is it located in relation to the city?

9. Which Help pages do you refer to for help with encode/decode entries?

10. Which airports are located nearest to Cadiz in Spain?

Galileo for Travel Professionals 39

Module 3: Itinerary Planning

To assist your passengers with their travel plans, you must obtain some specific information from them. You need to know: The date they wish to travel Where they are travelling from Where they are travelling to

When the customer contacts you to make their initial enquiry, they may not be clear about the type of journey they wish to make, whether it is by rail or air or road or whatever. You must take control of the conversation and ask specific questions to establish this information.

When you have established that their plans involve air travel, use the Galileo system to check for flight schedules and availability of seats.

Module Objectives

At the end of this module you will be able to: Check flight availability Ins. Note Work with a timetable display

Book an itinerary Review objectives Check minimum connecting times Check local time

Galileo for Travel Professionals 40 Module 3: Itinerary Planning

Checking Flight Availability Mention You may check flight availability in the Galileo system for 330 days from TAA/330 today’s date.

When to use

Make a flight availability entry to check seat availability for your customer.

How to use

Take the following step to check availability for travel from London to Johannesburg on 20 January. Enter: A20JANLONJNB Hands on Screen response from the Galileo system:

Response is an unbiased display 1 from the Galileo system (G GAL in top-right corner).

Display is for a 24- hour period 0000- 2359. 2

3 4 5 6 7 8 9 1 0 11 12 13 Note: If no date is entered the system defaults to today's date.

Galileo for Travel Professionals 41 Module 3: Itinerary Planning

Screen explanation:

Callout: Explanation:

1 General availability from the Galileo system for the day of the week and city pair requested for a 24 hour period.

2 Tab to A for more availability

3 Origin airport

4 Arrival airport

5 Local departure time

6 # indicates next day arrival indicates arrival 2 days later – indicates arrival previous day

7 Local arrival time

8 Airline code and flight number Point out Note: The @ symbol next to BD2505 and BD2507 indicates that they are code share flights operated by If no date is entered, the another carrier. system assumes today’s date. 9 Booking class and seat availability

If no board-point is Note: The order in which booking classes are specified in the displayed may be amended to suit your agency's availability entry, the requirements. system assumes the city 10 Not all classes can be displayed on the Focalpoint of the terminal screen, and # indicates that additional booking classes initialisation (the NDC exist. A follow-up entry can be made to display city). additional classes. For example, for an agent located in the UK, 11 Equipment (aircraft) type the entry A10JANMIA displays availability for 12 Link indicator London to Miami on 10 Note: indicates that the carrier has inside availability. January. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display.

13 E-ticketing indicator: E indicates that e-ticketing permitted X indicates that e-ticketing not permitted Blank indicates that no information has been received from the airline

Galileo for Travel Professionals 42 Module 3: Itinerary Planning

Galileo Sequencing

Flights shown in Galileo flight availability are displayed chronologically, but there are sequencing rules. The Galileo system displays flights in the following sequence: 1. Direct non-stop flights 2. Direct stopping flights 3. Transfer connections

Direct flights

Ins. Note A direct flight is a service that has the same flight number from origin to destination. It may be non-stop, or it may route via other cities before it Review sequencing reaches its destination. with students. Be sure that they all The number of stops made by a direct stopping flight is shown in the understand what is availability display between the city pair. Refer to the following flight meant by a direct availability for travel from Sao Paulo to Fortaleza. flight.

Direct does not necessarily mean non-stop.

Note: The flight on line 5 makes one stop between Sao Paulo and Fortaleza, the flight on line 6 makes two stops, and the flight on line 7 makes three stops.

More classes

If more classes exist than can be displayed on the first screen of the flight availability, enter A@# line number to reveal them. For example, to display more classes for RG2372 on line 3, enter A@#3

Screen response:

Note: Enter A R to return to the main screen display.

Galileo for Travel Professionals 43 Module 3: Itinerary Planning

Transfer connections

A transfer connection is a journey requiring a change of aircraft or flight number at an intermediate point. The city or airport where the change of Hands on aircraft takes place is referred to as the transfer point.

Look at a couple of A transfer between flights of the same airline is referred to as an on-line other examples: transfer, and a transfer between flights of different airlines is referred to BERSIN and as an interline transfer. MANPIT. Refer to the following flight availability for travel from Frankfurt to Manila.

Screen explanation:

Detail: Explanation:

Line 1 Direct flight from FRA to MNL on LH, stopping once.

Lines 2/3 On-line transfer connection on CX via HKG.

Lines 4/5 Interline transfer connection on LH and TG via Bangkok.

Lines 6/7 On-line transfer connection on TG via Bangkok.

Identifying Travelport Sponsored Flights ASK Answer AN7824

Sponsored Flights are flights that appear above the neutral air availability display. Typically, participating airlines use Travelport Sponsored Flights to promote a new service or promotional fares in the availability display in order to highlight flights you may not otherwise notice.

The Sponsored Flights section of the availability display automatically appears above the neutral availability display.

The neutral display remains separate and lists the same number of flights as it did previously. There may be a maximum of three Sponsored Flights in a display.

Galileo for Travel Professionals 44 Module 3: Itinerary Planning

Here is an example of an availability display with Sponsored Flights:

Galileo for Travel Professionals 45 Module 3: Itinerary Planning

Displaying Flight Details

The location of intermediate stopping points, together with journey times and departure and arrival terminal information may be found by making a follow-up entry.

When to use

Make a follow-up entry to display flight details to advise your customer of intermediate stopping points on a flight.

How to use

Take the following step to display flight details for LH 788 flight on line 1 of the flight availability display from Frankfurt to Manila shown on the previous page. Enter: TTL1 Screen response:

Hands on

Display flight availability for SAO FOR

A1JUN SAOFOR

Then … TTL6 or TTL7

Detail: Explanation:

Flight Boarding and off points, terminal information, flying details time and ground time, aircraft type and e-ticketing indicator.

Flight Total flying time, total ground time and total journey summary time.

Booking Appropriate booking classes classes

Note: To display flight details for a booked segment (1), enter TTB1.

Galileo for Travel Professionals 46 Module 3: Itinerary Planning

Availability Display Options

There are many ways in which you can reduce the number of flights displayed.

Specifying a departure time

You may specify an approximate departure time. For example for a Hands on departure at 1200, enter: A1JUNLONFRA.1200 Screen response: Ins. Note

The header line shows 1000 – 2359.

The system automatically shows flights starting 2 hours earlier than the time specified in the entry.

Points to note: Flights are displayed from two hours before the specified time. A.1200 may be used as a follow-up to update the previous basic availability entry

Specifying a preferred airline

Many passengers are members of an airline’s frequent flyer scheme, and Hands on wish to fly with a specific carrier. For example, to request flight availability for Deutsche Lufthansa (LH), enter: A1JUNLONDUS LH The response is from the Lufthansa system, and seats may be sold from the display:

Ins. Note

This response is from the Lufthansa system.

The display is similar to the one that you would see if you were working in LH reservations office. Note: Tab and enter AM LH to display more availability.

Galileo for Travel Professionals 47 Module 3: Itinerary Planning

Updating flight availability entries

Ins. Note You may update a flight availability one item at a time, or together in any order. Refer to the following flight availability for travel from London to The customer does Amsterdam. not always immediately provide all the information you need to make the most appropriate availability entry.

Sometimes you need to make a follow-up entry to “fine-tune” the previous display. How to use

To update the flight availability entry to specify a departure time of 1500 with KLM Royal Dutch Airlines, enter: A.1500 KL Screen response from the KLM system: Hands on

Note: Alternatively, you could have included all display options in the initial entry, A1JUNLONAMS.1500 KL

Galileo for Travel Professionals 48 Module 3: Itinerary Planning

Checking return flight availability

Once you have advised your customer of outbound flight details, you need to know if they are continuing their journey to another destination, or returning to their origin city.

To check return flight availability from Amsterdam to London with KLM on 8 June, enter: AR8JUN KL Screen response:

Note: AR reverses the city pair. If you omit *KL the system reverts back to general availability.

Galileo for Travel Professionals 49 Module 3: Itinerary Planning

Flight Availability Formats

Formats for flight availability may be found in the Help pages, H/AVAI.

Formats can be added to the initial entry, or used as a follow up entry when proceeded by A.

Format: Explanation:

A22JUNBRUATH Specified date and city pair Note: If no date is entered, the system defaults to today’s date

A15MAYMANPAR.1100 Specified date, city pair and departure time

A23MARSYDSIN*SQ Specified date, city pair and carrier specific display

A23MARSYDSIN/SQ Specified date, city pair and preferred carrier

A# Change availability display to one day later

A#3 Change availability display to three days later

A- Change availability display to one day earlier

A-2 Change availability display to two days earlier

AR Return availability (reverses the city pair)

AR17NOV Return availability for specified date

A.0900 Change availability display to specified departure time

A/BA/UA/AA Change availability to show preference for specified carriers

A Display more flights

A BA Change availability to a carrier specific display

AM BA Display more flights from a carrier specific display

A@H BA Request specific class in a carrier specific display (does not work for all carriers)

AL1 Display last seat availability for specified line number

A.LHR Display availability for single connecting flights via specified airport

Galileo for Travel Professionals 50 Module 3: Itinerary Planning

Flight Availability Formats (continued)

ANPAR Display next availability to specified city from the off point of the previous availability display

ABLHR Display availability from a new specified board point

AOCDG Display availability to a new specified off point

A@#2 Display availability of more classes for the specified line number

Working with Timetable Displays

A timetable display can be particularly useful when planning a client’s itinerary, or to check if a direct flight operates on a route when only transfer connections are shown in an availability display.

When to use

Refer to a timetable display to check the frequency of flights.

How to use

Take the following step to display a timetable for flights from London to Nairobi on 20 March. Enter: TT20MARLONNBO Ins. Note Screen response:

Emphasise that timetable display 1 does not show availability – it only shows flights that are operating, regardless of whether seats are available.

2 3 4 5 6 7 8 9 10 1 1 12

Galileo for Travel Professionals 51 Module 3: Itinerary Planning

Screen explanation:

Callout: Explanation:

1 Date range. Defaults to approximately 28 days from the specified date.

2 Effective date

3 Discontinued date

4 Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.

5 Origin airport

6 Arrival airport

7 Local departure time

8 # indicates next day arrival indicates arrival 2 days later – indicates arrival the previous day

9 Local arrival time

10 Airline code and flight number

11 Equipment (aircraft) type

12 Link indicator

Timetable Formats

Formats for timetable entries may be found in the Help pages, H/TT.

Format: Explanation:

TT10DECLONRIO/RG Timetable display London to Rio 10 December with Varig

TTR Return timetable display Hands on A Move from a timetable display to an availability Have students work display for the same date and routing Availability and TT Move from an availability display to a timetable Timetable display for the same date and routing exercises. TTL4 Display timetable information for the flight on Remind them that line 4 of an availability display suggested answers may be found in TTB3 Display timetable information for segment 3 in a Appendix B. Booking File

Galileo for Travel Professionals 52 Module 3: Itinerary Planning

Flight Availability Exercise

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in the Appendix A: Answer Key.

1. Check flight availability from Paris to Frankfurt for travel today.

2. You have a customer who wishes to travel from Bangkok to Singapore during the middle of the day. Display flight availability.

3. What time is the earliest direct flight from London to Sao Paulo?

4. What time is the earliest direct flight on the following day from Sao Paulo to Belem?

5. Display flight availability from London to Sydney. At what time does QF 2 arrive in Sydney

Where does it stop en route, and how long does the journey take?

6. Which Help pages do you refer to for help with flight availability entries?

Galileo for Travel Professionals 53 Module 3: Itinerary Planning

Timetable Exercise

Use your study guide and the Galileo system as you work, and write down your entries and answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in the Appendix A: Answer Key.

1. Currently, on which days of the week does carrier NZ fly from Auckland to Honolulu?

2. Your client wishes to fly from London to Kolkata in approximately six months time. On which days of the week can she fly directly, and with which carrier?

3a. How often does Air Mauritius (MK) fly from London to Mauritius (MRU) during the last week of May?

3b. How often does British Airways fly in the opposite direction from Mauritius to London?

4. Your customer wishes to fly from London to Almaty in Kazakhstan. Which carriers operate direct flights, and on which day do they arrive?

5. Which Help pages do you refer to for help with flight timetable entries?

Galileo for Travel Professionals 54 Module 3: Itinerary Planning

Booking an Itinerary

Once you have selected the most suitable flights for your customer, you must check that the required booking class is available, and then make a reservation.

Booking Class and Seat Availability

Airlines show the availability of seats in one of the following displays: Numeric display Alpha display

Numeric display

When an airline uses numeric flight availability, the number of available Ins. Note seats follows the booking class code. Refer to the following flight

Try to find examples availability for travel London to New York: of alpha and numeric availability where flights are closed or have few seats available.

The following numbers/letters are relevant to numeric availability:

Number/ Explanation: Letter:

9 Maximum seat availability (some airlines may specify 7, 4 or 2)

1 - 8 Actual numbers of seat available

0 No seats available – request or waitlist only

C Class closed – cannot sell, waitlist or request

X Class (or flight) cancelled

Note: You will never see more than 9 seats in a flight availability display. If there are more than 9 passengers travelling together, it is considered a “group” booking and seats must be requested from the airline.

Galileo for Travel Professionals 55 Module 3: Itinerary Planning

Alpha display

When an airline uses alpha flight availability, a letter follows the booking class code. Refer to the following flight availability for travel from Delhi to Bangkok.

The following letters are relevant to alpha availability:

Letter: Explanation:

A Booking class is available

R Booking class on request

L Waitlist only

C Class closed – cannot sell, waitlist or request

X Class (or flight) cancelled

Galileo for Travel Professionals 56 Module 3: Itinerary Planning

Airline Link Indicators

Before you make a reservation, you must link to the airline to ensure that the seat is sold correctly, and that you get the appropriate guarantee. The way that you link to an airline is indicated by the B or C link indicator at the end of the line in the flight availability display.

Refer to the following flight availability for travel from London to Delhi.

The type of link that an airline has with the Galileo system is identified by the link indicator, and with the majority of airlines you will only receive the appropriate seat guarantee when the seat is sold from a numeric availability.

Important note: If you do not obtain the correct guarantee, the airline has the right to refuse the sale.

Changing alpha codes to numeric

Ins. Note Take the following action to ensure that you get the appropriate seat guarantee from the airline.

This is important. If a seat is not sold When the link And the availability Enter: correctly, then the indicator is: display is: airline has the right to reject the sale, B or C Numeric No action required resulting in inconvenience to C Alpha Enter A followed by the the customer. carrier code, e.g. A IC

Emphasise B Alpha Enter either A followed by the carrier code, or AL Always sell from a followed by the line numeric display number, e.g. AL2 (last whenever possible. seat availability)

Galileo for Travel Professionals 57 Module 3: Itinerary Planning

Non-link airlines

Not all airlines have a link with the Galileo system, and consequently do not have a seat guarantee agreement with Galileo. The availability display will be alpha, and there is no facility to change it to a numeric display.

Refer to the following display:

Note: RE flights are displayed on lines 1 - 2. There is no link indicator and you must sell seats from the alpha display.

Galileo for Travel Professionals 58 Module 3: Itinerary Planning

Selling Seats

When you sell seats for your customers be sure to sell from a numeric flight availability, whenever possible.

Note: Adults and children two years and over occupy seats. Infants (under two years) do not. For example, if a family of two adults, one child and one infant are travelling, you must sell three seats. However, if the infant requires a seat, the passenger must pay a child’s fare, and you would subsequently sell four seats.

When to use

Sell seats from the flight availability display to make a reservation for your customer.

How to use

Hands on Take the following step to sell 1 seat in Y class from line 5 of the Students to use the date following flight availability display for Lufthansa: on their card and book 1 seat in Y class … At time of writing cannot find airline responding with an S or a G as most now respond with an O

Enter: N1Y5 Screen response:

Continued on next page

Galileo for Travel Professionals 59 Module 3: Itinerary Planning

Screen explanation:

Detail: Explanation:

1. LH 4725 Y 1JUN LHRFRA Flight segment number, carrier code, flight number, date and city pair (airport codes)

HS1 HS action code - have sold 1 seat (inventory adjusted) SS indicates sold seat (inventory not yet adjusted)

0945 1215 Local departure and arrival times

O Guarantee indicator (option sell - the highest level of sell

E E-ticket indicator (flight is eligible for an e-ticket)

DEPARTS LHR TERMINAL 2, Flight information from the Galileo etc system

NON- SMOKING FLIGHT Flight information from Lufthansa (contained between asterisks)

OFFER CAR/HOTEL >CAL Automatic system prompts to remind >HOA you to offer to make car and hotel reservations

Sell indicators: There are three sell indicators that will be returned.

Indicator: Explanation:

O Option sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.

S Super guaranteed sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.

G Guaranteed sell. No vendor locator will be sent to the Booking File.

Reminder: Be sure to sell from a numeric display.

Galileo for Travel Professionals 60 Module 3: Itinerary Planning

Selling Seats on Transfer Connections

When your customer is transferring from one flight to another at a connecting city, you must sell all relevant flights from the availability display.

Refer to the following flight availability display for travel from Sydney to Mumbai, showing various connections.

How to use

Take the following steps to sell 2 Y class seats on SQ232 and AI473 (lines 4 and 5). 1. Change the alpha availability for AI473 on line 5 to a numeric display. Enter: AL5 1. Sell 2 Y class seats from lines 4 and 5. Enter: Hands on N2Y4Y5 Check availability Screen response: LON-KLU*OS

Sell 2 Y class seats on OS from offered availability, via VIE.

Ignore transaction

Galileo for Travel Professionals 61 Module 3: Itinerary Planning

Waitlisting Flights

Waitlisting is a system used within the airline industry when flights and booking classes do not have seats available. It is quite common for passengers to cancel confirmed seats prior to departure, so airlines maintain a list of passengers who wish to be confirmed if seats become available.

If the status of the flight your passenger wants is waitlist only, when you make an entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently confirm the seat, they advise you by changing the status code in the itinerary and updating the Booking File.

Be sure to cancel seats immediately when your passengers advise you that they are no longer travelling, so that other passengers may have seats confirmed.

Refer to the following flight availability display for Thai Airways.

C class on TG911 on line 1 is showing that no seats area available. To Instructor demo waitlist your passenger, enter: Research suitable N1C1 closed flight and sell (waitlist) 1 seat in Screen response: appropriate class.

Ignore the transaction.

Note: The response from the airline specifies that the flight is waitlisted only. The code LL means waitlist. Carriers apply their own policy with regard to handling waitlisted passengers.

Galileo for Travel Professionals 62 Module 3: Itinerary Planning

Interactive waitlist

Some carriers work more proactively with waitlist requests and utilise interactive waitlist.

When an interactive sell is requested and seats are not available, a Instructor demo carrier may respond to the sell entry with either of the following messages: Research suitable closed flight and sell 0 AVAIL/WL OPEN (waitlist) 1 seat in 0 AVAIL/WL CLOSED appropriate class and demo If the waitlist is closed there is no further action that can be taken, but if interactive waitlist. the waitlist is open the seat may be waitlisted with the following entry:

Ignore the N1Y1LL transaction. Screen response: Note: AA, BA and UA offer interactive waitlist.

Note: W after the arrival time indicates an interactive waitlist.

Selling Formats

Formats may be found in the Help pages. The following are sample entries.

Selling from Availability (H/NAIR)

Format: Explanation:

N1C2 Sell 1 seat C class from availability line 2

N1Y1J2 Sell 1 seat Y class from availability line 1 and J class from connecting flight on line 2

N3S4 Sell 3 seats in S class from availability lines 4 and 5

Booking File display entries

Format: Explanation:

R Display the Booking File

I Display itinerary

Note: Each Booking File field may be displayed individually if required.

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Checking Minimum Connecting Times

The time required to transfer from one flight to another may vary depending on whether a passenger is flying on an international or domestic flight, or whether he is transferring from one airport to another.

A minimum connecting time is agreed and published for each airport by IATA, and is the shortest period of time that may be allowed to transfer between flights, taking into account all factors. All transfer connections shown in a Galileo availability display adhere to the published minimum connecting time.

You can be sure that flights offered as connections on an availability Hands on display adhere to minimum connecting times, but when you build an itinerary over a connecting point, you can check that the connecting time Have students is valid. Enter: practice entry with @MT their Booking File created previously. Screen response:

Points to note:

 To check specific segments in an itinerary, include the relevant segment numbers in your entry, e.g. @MT3–4.

 If the minimum connecting time is not met, the system response advises you to check the appropriate segment numbers.

 Ensure airport codes are used

Galileo for Travel Professionals 64 Module 3: Itinerary Planning

Displaying Minimum Connecting Times

Minimum connecting times may be checked in the Galileo system without reference to an itinerary.

When to use

Use the formats below to check minimum connecting times when planning your customer’s itinerary.

How to use

Take the following steps to display the minimum connecting time at Frankfurt for an international flight arrival from London (LHR) on British Airways, connecting to a domestic flight to Berlin on Lufthansa. 1. Enter: DCTFRA-ID 2. Format: Explanation:

DCT Function identifier “Display Connecting Times”

FRA Airport code where connection is being made

- Separator

ID International sector connecting to a domestic sector

1. Screen response:

Screen explanation:

Detail: Explanation:

Standard Specified connecting times for domestic and Times international travel

Exceptions Number of listed exceptions

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Additional minimum connecting time formats

Format: Explanation:

H/DCT Help page for connection times

DCT Display fill-in format screen to check minimum connecting times

DCTLHR*BABA Display connecting times at LHR when BA is arrival and departure carrier

DCTLHR-ID*BABD Display connecting times at LHR for international connecting with a domestic sector with BA as arrival carrier and BD as departure carrier

Galileo for Travel Professionals 66 Module 3: Itinerary Planning

Checking Local Time

You may use the Galileo system to check the local time at any city in the world and to determine the time difference with GMT/UTC.

When to use

Check local time at any city in answer to a question from your customer.

How to use

Take the following step to check the local time in Sydney. Enter: @LTSYD Screen response:

Galileo for Travel Professionals 67 Module 3: Itinerary Planning

Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. If no date is specified in the question, use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.

1a. A customer wishes to fly with Philippine Airlines (PR) from Manila to Hong Kong in Y class. Display availability and sell one seat in the correct class on any flight.

1b. Two days later he wishes to travel onward to Bangkok with Thai International (TG) before 1000. Display availability and sell one seat in Y class.

1c. Display your client's itinerary and answer the following questions. What does "HS1" on both sectors signify? Please now ignore your booking.

2a. A customer wishes to travel on United Airlines from Hong Kong to San Francisco and return to Hong Kong two weeks later. He wishes to travel on the earliest direct flights. Sell one seat in Y class on each flight.

2b. What type of aircraft will operate the outbound flight?

2c. On which date will the customer arrive back in Hong Kong? You can now ignore the booking.

3a. You have a client who travels regularly to the Caribbean, and he wishes to travel from London to Bridgetown, Barbados on a direct flight with Virgin Atlantic (VS). He is travelling with his 9 year old daughter. Sell the required number of seats in Y class. (If there are no direct flights on your date, check flights for the nearest date.)

3b. What guarantee indicator did you receive?

3c. Four days later the party wishes to travel from BGI to Los Angeles. There are no direct flights. Book connecting flights via Miami with American Airlines in Y class.

3d. Two days later book seats from LAX to London with United Airlines.

3e. Which of these carriers will respond with a vendor locator if you were to end the booking?

Please ignore your booking.

Galileo for Travel Professionals 68

Module 4: Building a Booking File

Five mandatory fields are required to complete a Booking File. If all five fields are not present you will not be able to end transaction on the Booking File. The mandatory fields are: Itinerary Passenger name Phone number Ticketing information Received from (who gave instructions to make the booking)

Use the word PRINT to remember them:

Phone Received Itinerary Name Ticket

When you enter any of the mandatory fields (except the itinerary) into the Booking File, Galileo checks that all data is in the correct format. The system responds with an asterisk to acknowledge the entry.

Module Objectives

At the end of this module you will be able to: Work with the following Booking File fields  Name  Phone  Ticketing  Received From  Form of Payment Link entries together Move across agency information using a Client File End Transaction Ignore transaction Retrieve a Booking File

Galileo for Travel Professionals 69 Module 4: Building a Booking File

Entering the Name Field

The Booking File must contain the names of all passengers for whom you are making reservations. You must include infants, even though they do not occupy a seat. A maximum of 99 passenger names may be included in a Booking File.

Note: If you have more than 9 passengers travelling together in a Booking File, it is considered a “group” booking, and seats must be requested from the airline.

When making airline reservations or issuing tickets, the passenger name is added in a specific format: Family name, first name, title

For example, MR PETER BROWN must be input as BROWN/PETERMR. Use a slash to separate the family name from the first name and title.

Points to note: Use recognised titles, such as Mr, Mrs, Ms, etc. Do not use hyphens or spaces When you do not know the passenger’s first name, you may use initials. The passenger’ name that you enter into the Booking File must be exactly the same as the name shown in the passenger’s passport.

Passenger Type Codes When names are added into a Booking File, with the exception of infants, the Galileo system makes an assumption that all passengers are adults. Ins. Note When storing a fare in the Galileo Booking File previously, you would need to specify the passenger type code to obtain the relevant discount Adding PTC to the on the adult fare. It is now possible to add details of the passenger type name field is live as th code to the name field which will simplify the fare quote process (see of Jan 24 2007. It module 9 for information on Fare Quote) See H/PTC for a full listing of is optional, if PTCs Passenger Type Codes used in the Galileo system are not added to the passenger name, it will be possible to quote fares using

PTCs as part of the FQ entry

Galileo for Travel Professionals 70 Module 4: Building a Booking File

You may enter passenger names into the Galileo system individually, or combined into one entry. Name field entries begin with N. The following are sample formats:

Explanation: Format:

To enter a single adult N.CASEY/GEORGEMR passenger, Mr George Casey

To enter a single passenger N.CASEY/KATEMISS*P-C09 using a passenger type code, in this instance C09 for a 9 year old child

To enter multiple N.3BROWN/JAMESMR/MARYMRS/ passengers with the same ANNEMISS*P-C05 family name, Mr James Note: You must specify the number of Brown, Mrs Mary Brown and passengers entered if there is more than Miss Anne Brown aged 5 one of the same family name

To enter multiple adult N.KNIGHT/MARKMR+N.SCHMIDT/ passengers with different JOANNEMRS family names, Mr Mark Note: Separate name items may be input Knight and Mrs Joanne in one entry if linked by an end item + Schmidt

To enter an infant, Miss N.I/COOPER/LAURENMISS*12SEP09 Lauren Cooper with date of birth 12SEP09

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Name Numbering

Names are stored in the Booking File in the order of input and assigned a number. Numbers are used to identify each passenger in order to request items such as special meals or for fare quote. For example, assume the following passengers are travelling: Mr James Brown and Mrs Emily Brown Mr Malcolm Jones, Mrs Christine Jones and Miss Amy Jones Mr Bruce Somerset

Names may be entered as follows: Hands on N.2BROWN/JAMESMR/EMILYMRS

Students to enter N.3JONES/MALCOLMMR/CHRISTINEMRS/AMYMISS*P-C09 names opposite. N.SOMERSET/BRUCEMR

R The Galileo system acknowledges each entered item with an asterisk.

To display the name field at any time, enter: Review numbering. N Screen response:

Screen explanation:

Name: Explanation:

Brown Mr and Mrs Brown are passenger numbers 1 and 2. The first number of the name item (1) equates to the first individual passenger number in that item (1).

Jones Mr and Mrs and Miss Jones are passenger numbers 3, 4 and 5. The first number of the name item (3) equates to the individual passenger number in that item (3).

Somerset Mr Somerset is passenger number 6. The first number of the name item (6) equates to the individual passenger number in that item (6).

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Name Remarks

A name remark may be added to a passenger name so that additional information will print on a paper ticket to act as an alert for airline check- in staff.

Children and infants

A child is defined as a person who has reached their 2nd birthday but not their 12th birthday. When you add a child’s name, include the title Mstr Hands on for a boy, and Miss for a child.

Have students add Include a name remark to print additional information on a paper ticket a child with a name when it is issued. remark, and an infant also with a name remark. Explanation: Format:

R To enter an infant, Miss N.I/BROWN/LAURENMISS 21Aug09 Lauren Brown, with date of Review the birth 21Aug 09 numbering. To enter a child aged 5 N.LARKINS/MABELMISS P-C05 A servicing years, Miss Mabel Larkins message has automatically been Points to note: created.  A name remark may be added to any passenger name. Other examples could be the date of birth for a youth passenger, DOB 10JUN90 or COUR to identify a commercial courier.

Ins. Note  When an infant is added to a Booking File, a servicing message is automatically sent to all airlines included in the itinerary. An infant may not be entered as the  When a child is travelling, an SSR should be manually entered in the first name item in a Booking File to advise all airlines in the itinerary. Booking File. E-Tickets Important note: When an e-ticket is issued, name remarks are not communicated to the airline, so it is important that an appropriate SSR is added to the Booking File.

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Changing the Name Field

The majority of airlines do not permit name changes to be made after a Booking File has been ended. The name changes shown below are for Hands on corrections to names before end transaction.

Have students Explanation: Format: change passenger 6 (Bruce Somerset) to To change passenger name N.P2@MASON/OLIVERMR a new name. number 2 to show Mr Oliver Mason

To change passenger name N.P3-4@2BRADLEY/ALISTAIRMR/ number 3 and 4 to show Mr KATEMRS Alistair Bradley and Mrs Kate Bradley

To change a name remark / N.P2@ P-C07 PTC for passenger 2

Deleting a Name Explanation: Format: Hands on To delete passenger name N.P4@ Have students number 4 delete all names except passengers To delete passenger names N.P3-4@ 1 and 2. numbers 3 and 4

To delete a name remark for N.P3@ passenger 3

Name change on an ended Booking File

The majority of airlines do not permit name changes to be made after a Booking File has been ended. Check in Ask Galileo for If the airline does not permit a name change the system will respond as follows NAME CHANGE NOT ALLOWED

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Entering the Phone Field

Your agency phone number and your reference must be entered as the first phone item in the booking file, and this is automatically transmitted to all airlines in the Booking File for information purposes.

In addition, you should include home or business contact numbers for your customers.

Note: These may also be transmitted to the airlines in the Booking File, depending on the agreement that each airline has with Galileo.

Phone field codes

The type of phone number is indicated by the letter before the asterisk in the entry. The following are applicable:

Code: Identifies:

T Travel agency phone

H Customer’s home phone

B Customer’s business phone

E Customer’s email address

A Customer’s accommodation/hotel phone

F FAX

N No phone contact

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Formats Phone field entries begin with P. The following are sample formats:

Explanation: Format: Hands on To enter your agency name P.T 01753 679821 WORLD TRAVEL All to enter the agency and reference REF GEORGE phone number and Points to note: reference shown opposite.  Free format text is permitted after Also enter a home phone the asterisk number for your  The entry assumes the city of your passengers and also an agency location email address. Alternative email formats To enter a home phone P.H 0207 897 7871 MT. shown on page number for your customer

To enter a business phone P.FRAB 2278 1912 number in another city for Note: You may prefix any 3-letter city

your customer code to any phone field

To enter an email address P.LONE for your customer GEORGE.SMITH//GALILEO.COM Note: The city code must be included, and the conventional email @ symbol is represented by two slashes

Changing the Phone Field

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Any phone field in the booking file may be amended. The following are sample formats:

Explanation: Format:

To change the first phone P.1@T 01753 789871 REF JORGE Hands on (agency) field to show 01753 789871 and reference Have students JORGE change the home phone number to a To change the third phone P.3@B 0208 786 7812 new number. field to show business number 0208 786 7812

Deleting a Phone Field

Any phone field in the booking file may be deleted. The following is a Hands on sample format.

Have students Explanation: Format: delete the email address. To delete phone field P.4@ number 4

Displaying the Phone Field

The phone field in the booking file may be displayed as a separate entity if required. Enter: P

Screen response:

Galileo for Travel Professionals 77 Module 4: Building a Booking File

Entering the Ticketing Field

A ticketing field is required if an air segment is held in the booking file. There are three main types of ticketing entries: Minimum entry Ticket review Ticket number

Note: Only one ticket entry is permitted in a booking file. It is known as a single item field. If entered more then once the error “single Item field” is returned.

Minimum Entry

If the booking file is considered ticketed, the format for a minimum entry is shown as follows:

Explanation: Format:

Minimum entry T.T

Ticket Review

If your customer plans to return at a later date to your agency to pay for their ticket, a future ticketing date must be entered in the booking file.

Hands on Explanation: Format: Have students enter Future ticketing date T.TAU/10MAY a future ticketing date 7 days from With added free text T.TAU/10MAY*free text today. Note: The booking file will automatically be placed on queue 10 on the specified date for the ticket to be issued. When the ticket is issued the field is automatically updated to show the date and time of issue.

Ticket Number

A ticket number may be included in the ticketing field entry, if required.

Explanation: Format:

To include a ticket number in T.T 12563728942620 the minimum entry

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Changing the Ticketing Field

The ticketing field in the booking file may be amended. The following are sample formats:

Explanation: Format:

To change the ticketing field to T.@TAU/5SEP show a new review date of 5 September

To change the ticketing field to T.@T 125364783922254 show a ticket number

Deleting the Ticketing Field

The ticketing field may be deleted, but the Booking File contains an air segment it may not be ended until a new ticketing field is entered.

Explanation: Format:

To delete the ticketing field T.@

Displaying the Ticketing Field

The ticketing field in the booking file may be displayed as a separate entity if required. Enter: TD

Screen response:

Galileo for Travel Professionals 79 Module 4: Building a Booking File

Received From

A received from field is required in a Booking File when it is originated, and also each time it is retrieved from the Galileo system and subsequently amended. The field should contain the name or reference of the person who gave you the instruction to make the booking or to make any changes to it. The received from field is stored in history.

Hands on Explanation: Format:

All to enter a To enter a received from Miss R.MISS BRIDGES received from field Bridges

R.JONES MR If a customer has made the R.PSGR booking, and they are the only passenger in the booking file

Note: Only one received from field is permitted in a Booking File. It is known as a single item field.

Changing the Received From Field

The received from field in the booking file may be amended. The following is a sample format:

Explanation: Format:

To change the received from R.@SAM BROWN field to show Sam Brown

Deleting the Received From Field

The received from field may be deleted, but the booking file may not be ended until a new received from field is entered.

Explanation: Format:

To delete the received from field R.@ Displaying the Received From Field

The received from field in the booking file may be displayed as a separate entity if required. Enter: RV

Screen response:

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Entering a Form of Payment

The form of payment field indicates how the passenger will pay for their air ticket.

It is not a mandatory Booking File field, but it is a required item if a ticket is to be issued, so it is good practice to include it with the required mandatory booking file entries.

Note: The form of payment may also be added to a Booking File as a ticketing modifier prior to ticketing.

The following are sample form of payment formats: Hands on

All to enter form of Explanation: Format; payment: Cash F.S F.AX373900000000000/ D1212 Cheque F.CK Invoice F.INV (free text invoice number)

Non Ref F.NONREF (non-refundable without reference to the issuing agency)

Miscellaneous F.MS (free text)

Credit card F.AX373900000000000/D1212 AX373900000000000 expiry 12/12

Note: The form of payment field is a single item field.

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Changing the Form of Payment Field

The form of payment field in the Booking File may be amended. The Hands on following is a sample format:

Have students change the form of Explanation: Format: payment to cash. To change the form of payment F.@S field to show cash

Deleting the Form of Payment Field

The form of payment field may be deleted.

Explanation: Format:

To delete the form of payment F.@ field

Displaying the Form of Payment Field

The form of payment field in the booking file may be displayed as a separate entity if required. Enter: FOP

Screen response:

Note: XXXXXX appear in place of the credit card number as part of data protection.

Galileo for Travel Professionals 82 Module 4: Building a Booking File

Entering an Email Address

Hands on Although an email address can be added in the phone field, there are also specific email formats. Delegates to enter email addresses for The following are sample Email formats: themselves.

Explanation: Format;

Add a mail ‘to’ address [email protected]

Add a mail ‘from’ address [email protected]

Add or change email comment MC.1@HAVE A HAPPY HOLIDAY to first email address.

Changing the Email Addresses Explanation: Format:

Change the 2nd email address [email protected]@YAHOO.COM

Add or change email comment MC.1@HAVE A HAPPY HOLIDAY to first email address.

Deleting Email Addresses Explanation: Format:

Delete 1st email address MT.1@

Delete 2nd email comment MC.2@

Displaying the Email Field

To view the email field Enter: EM

To send emails see Ending Transaction section of this module.

Galileo for Travel Professionals 83 Module 4: Building a Booking File

Linking Entries Together

Items for different Booking File fields may be input as one entry if linked by an end item +.

For example, the following items may be linked together, each separated by + and entered as one item. N.2JONES/MICHAEL/JANEMRS P.LONT 01753 278761 WORLD TRAVEL REF GEORGE P.LONH 01494 458541 R.JONES/MR T.TAU/10MAY F.AX373900000000000/D1212

Screen entry:

Displaying the Booking File

The entire Booking File may be displayed. Enter: R

Screen response:

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Moving agency data using a Client File

It is possible to have frequently used information stored in a Client File and move it into the Booking File using one entry.

Information is stored for the travel agency in an Agency File. Information related to a corporation could be stored in a Business File and information for an individual traveller in a Personal File. This section will demonstrate how to move your agency information such as the agent phone number into a Galileo system Booking File

Displaying the Agency File

 C

Screen response:

All lines in the Client File are numbered. Any line numbers with an N after them are for information purposes only and cannot be moved into a Booking File. Any lines with the Y suffix can be moved into the Booking File. O is an optional line and R is a related line

Concentrating on the Agency File above, lines 3, 15, 16, 104 and 105 will move into the Galileo Booking File when the Agency File is moved

Galileo for Travel Professionals 85 Module 4: Building a Booking File

Moving the Agency File into the Galileo Booking File

Take the following steps to move information contained in the Agency File into Galileo system Booking File

 CM/+ PAUL

Ins. Note Format: Explanation: Refer students to appendix B for a CM/ Agency File move identifier more in depth overview of Client + PAUL Append PAUL as agent reference to Files if time permits agency phone field

Please try and System response: promote e-Learning and ASK Galileo

On redisplaying the Booking File all the lines from the Agency File with a Y suffix have been moved in

Galileo for Travel Professionals 86 Module 4: Building a Booking File

For more information on Client File, refer to appendix A. On line learning is available free of charge at http://support.galileo.com/sgc/lms or contact your account manager for details on classroom based Client File courses

Galileo for Travel Professionals 87 Module 4: Building a Booking File

Ending Transaction

When you have completed the Booking File you must end transaction to store the reservation details in the Galileo system.

When you end transaction the Galileo system checks that the following details are correct: All mandatory fields are included Hands on The itinerary is in chronological order

Have students book The number of passenger names matches the number of seats booked one segment of itinerary for 2 If any of the details are incorrect, the system displays a message to passengers in Y class. indicate the action you must take in order to end the Booking File satisfactorily. A1JUNLONNYC DL To end transaction, enter: N2Y2 E

Screen response: Hands on

All to end transaction.

Points to note:  When a Booking File is ended for the first time, a unique 6- character record locator is automatically assigned to it by the Galileo system.

End and Retrieve

Ins. Note If you wish to save data, and re-retrieve the Booking File immediately to Emphasise the EOK continue work on it, enter: response and record locator. ER Students to make a note of their record locator. End and Mail

Save data and also send copy of itinerary to default email addresses. (First email address stored) EM Ins. Note Other formats in Ask Galileo Save data, re-retrieve the Booking File, and also send copy of itinerary to to send to all email default email address. addresses or specific ERM address.

Galileo for Travel Professionals 88 Module 4: Building a Booking File

Vendor Locators

When the Booking File is ended, vendor locators will be received from airlines that have option sell and super guaranteed sell.

Refer to the following Booking File

Ins. Note Screen explanation:

Review Booking Detail: Explanation: Files and check that all students have Segment 1 - guaranteed sell: G No vendor locator received vendor locators returned. Segment 2 - option sell: O Asterisk indicates vendor locator has been received from the airline Keep Booking Files for Minimum Segment 3 - super guaranteed Asterisk indicates vendor locator Connecting Time sell: S has been received from the airline section later in this module. To display the vendor locators received from the airline, enter: VL Screen Response

Screen explanation:

Detail: Explanation:

1A*ZUUTPI/23AUG Vendor locator received from Air Mauritius (MK). 1A is Amadeus system.

TP*CEMY8S/23AUG Vendor locator received from TP

Note: Vendor Locators can be added manually to passive bookings with the entry RL.xx*LOCATOR (xx is the two letter airline code.)

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Ignoring Transaction

When you are creating or amending a Booking File, all reservations and details can be ignored at any time before end transaction.

Important note: If you are originating a Booking File all details will be lost.

To ignore transaction, enter: I Screen response

Ignore and Retrieve If you are working on a retrieved Booking File, you may ignore any changes and re-retrieve the Booking File in its original state. Enter:  IR

Galileo for Travel Professionals 90 Module 4: Building a Booking File

Retrieving a Booking File

Once you end transaction on a Booking File it is stored in the Galileo database. There are various ways to subsequently retrieve the Booking File from the system for review or further update.

Note: Although the booking may still be displayed on your screen it is no longer "live" in your work area.

The Galileo system secures your Booking Files to your agency by using your office pseudo city code. Other agencies are not able access your passengers bookings.

Those agencies that have more than one office location have a different pseudo city code for each, but are group coded by the Galileo system. This allows you to retrieve Booking Files from your own pseudo city, or any pseudo city (branch office) with which your office is group coded.

Booking Files may be retrieved by: Family name Hands on Date and name

Flight and name Have students retrieve their Booking File record locator Booking File by record locator. The following are sample formats:

Ignore transaction. Retrieve by: Format: Family name from your own –DRAKE pseudo city

Date and family name 15DEC–MASON

Flight and name TG887/12JUL–KNOWLES

Record locator 2VP45T

To retrieve a Booking File B–BARNARD made by a branch office of your agency

Galileo for Travel Professionals 91 Module 4: Building a Booking File

Similar names list

If you retrieve a Booking File by name, and there is more than one passenger of the same name, the Galileo system displays a similar names list. For example:

Hands on Screen response:

Have students retrieve their Booking File by name, and select from the similar names list.

Points to note: Important note Each Booking File is numbered across the screen Have students cancel any Booking X indicates a cancelled Booking File Files they have To display the required Booking File, select the appropriate item number, created. e.g. 2

XI (to be discussed later)

R.PSGR

E

Galileo for Travel Professionals 92 Module 4: Building a Booking File

Module Review

Use your study guide and the Galileo system as you work, and use the date provided on your name card.

1. Book 1 seat in Y class from London to Bangkok on Thai Airways International (TG), returning 7 days later back to London on Eva Airways (BR).

Use your own name.

The passenger’s secretary Miss Chen contacted you to make the booking.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.

Your customer’s home phone number is 01666 568654.

Your customer’s business number is 01865 783554.

Form of payment is cheque.

Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.

End transaction. Make a note of the record locator.

Note: Your instructor may require you to use this Booking File in subsequent modules.

Galileo for Travel Professionals 93 Module 4: Building a Booking File

2. Book 2 seats in Y class from London to New York on Delta Airlines (DL), returning 14 days later.

Use your own name: 1 adult 1 child aged 9 years 1 infant aged 18 months

The passenger’s secretary contacted you to make the booking.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as the agency reference.

Your customer’s home phone number is 01753 4987621.

Your customer’s business number is 0208 743 7155.

Enter an email address, to send the itinerary. Use your.name @galileo.com

Form of payment is American Express card 373900000000000, expiry date 12/12

Tickets will be collected seven days before departure. Enter a ticketing review date in the Booking File.

Before you end the transaction, answer the following questions:

What guarantee indicator is shown on each segment and what does it identify?

End Transaction. Make a note of your locator.

Note: Your instructor may require you to use this Booking File in subsequent modules.

Galileo for Travel Professionals 94 Module 4: Building a Booking File

3. Create a Booking File for two passengers, 1 adult and a child (7 years), using your own family name. Reserve seats from Singapore to Hong Kong in Y class on Cathay Pacific (CX) or United Airlines (UA), and return 7 days later. Mr Hung calls to make the reservation.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by Mary as the agency reference.

Enter a business telephone number for the adult passenger in your Booking File.

Enter form of payment as Non Ref.

Enter a future ticketing date 7 days from today.

End Transaction. Make a note of your locator.

Re-retrieve the Booking File, and make the following changes to it.

Change the business phone number to 01242 754343.

Add a home phone number for your passenger - 01666 505666.

End Transaction. Make a note of your locator.

Note: Your instructor may require you to use this Booking File in subsequent modules.

4. Retrieve the Booking File that you created earlier in exercise 1.

Miss Chen calls to advise you that your customer has now decided to pay for their tickets with American Express card 373900000000000 which expires December 2012. Change the form of payment previously entered in the Booking File.

When your instructor is satisfied with your work, end transaction. Be sure that you have a note of the record locator. The Booking File will be used in the next module.

Galileo for Travel Professionals 95

Module 5: Optional Booking File Fields

When you create a Booking File you may then want to add further information, other than the mandatory fields and form of payment detailed in the previous module. This information is purely for reference and information in your office, and airlines are not able to view these details.

When you enter any of the optional fields into the Booking File, the Galileo system checks that data is in the required format, and the system responds with an asterisk at the end of the entry.

Module Objectives

At the end of this module you will be able to: Work with the following optional Booking File fields  Review Booking  Notepad  Written Address  Delivery Address

Below is an example of a Booking File that contains an example of each of these optional fields.

Screen explanation: Ins. Note

Review the Booking Detail: Explanation: File shown on this page, and describe RBKG Review Booking briefly the relevant fields. DLVR Delivery address ADRS Written address

NOTE Notepad

Galileo for Travel Professionals 96 Module 5: Optional Booking File Fields

Entering a Review Booking Field Hands on Follow up actions that you have to take with your customer should be entered in the review booking field. The review booking field reminds you Students to create a what you need to do in the future concerning your customer’s booking, simple Booking File such as issuing hotel vouchers or booking car hire. with 1 segment of itinerary, and 1 The Booking File will automatically be placed on queue on the specified passenger with date to remind you to take the required action. mandatory items, in order to practice Note: The review booking field should not be used as a reminder to optional items in this issue a ticket, and a future ticketing date should be entered in the module. ticketing field, T.TAU/…..

When to use

Enter a review booking item to remind yourself to take some future action regarding your customer's booking.

How to use

Point out Review booking file entries begin with RB. Following are sample formats:

The Booking File will Explanation: Format: automatically be placed on queue 12 To issue hotel vouchers on RB.11NOV ISSUE HOTEL for the follow up 11November VOUCHERS action, unless an alternative queue Place review booking item on RB.11NOV/Q40 CHECK PSGR HAS number is specified. queue 40 on 11 November VISA Highlight individual queues number can The system responds with an asterisk. be used. Points to note: The Booking File will automatically be placed on queue 12 at 0700 on the Hands on specified date as a reminder for the action to be taken.

A maximum of 10 review booking file entries may be added to a Booking Add a review booking File, provided each has a different date. field for 1 month prior to departure, to call your passenger regarding possible car hire.

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Changing a Review Booking Entry

A review booking item may be amended to change the date, or the free text message. The following is a sample format: Hands on

Explanation: Format: Change the review booking field to 7 To change the first review RB.1@20NOV ISSUE CAR HIRE days later and booking file field, to show a VOUCHERS change text to date of 20 November and to CHECK IF AVIS issue car hire vouchers CAR REQUIRED

Note: When you amend the date of a review booking entry, you must retype the free text, otherwise it will be deleted.

Deleting a Review Booking Entry

A review booking item may be deleted. The following is a sample format.

Explanation: Format:

To delete review booking RB.4@ item 4

Displaying the Review Booking Field

The review booking field may be displayed as a separate entity if required. Enter: RB

Screen response:

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Entering a Notepad Item

The notepad field is a multiple item field, and may be used to store general information in the Booking File for in-house agency use.

When using the notepad function, type the entry in free text in the way that you would usually write a note to yourself or a colleague. In this way, you and your colleagues will have a record of actions taken in a booking file.

Notepad entries can be added as a simple free text messages, or they can be grouped into categories for display purposes by using secondary qualifiers for various items such as car hire or hotel accommodation.

A maximum of 999 entries are permitted in a Booking File.

When to use

Enter a notepad item to record actions taken in a Booking File.

How to use

Notepad items start with NP. The following are sample formats: Hands on

Enter notepad item Explanation: Format: NP.PASSENGER DECLINED Advised passenger that NP.ADVISED PSGR REFUND NOT TRAVEL ticket does not permit refund PERMITTED INSURANCE Advised passenger that NP.H SHERATON HOTEL AMS hotel requires a deposit REQUIRES A DEPOSIT Note: A secondary qualifier H is used to identify a hotel item. Similar notepad items may be grouped together for display purposes

Note: When a notepad item is entered, your sign on and date and time are automatically recorded with it.

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Historical and Confidential Notepad Items

A historical notepad item may be stored in the Booking File history by using the qualifier H

A confidential item may be created by using the qualifier C Confidential notepad items may only be viewed by your branch office.

When to use

Enter a historical notepad item so that it will be stored in Booking File history.

Enter a confidential notepad item so that it may only be viewed by your branch office.

How to use

The following are sample formats: Hands on

Enter historical Explanation: Format: notepad NP.H ADVSD Advised passenger that NP.H PSGR ADVISED THAT PSGR THAT HE hotel must be guaranteed, HOTEL MUST BE GUARANTEED MUST PRESENT A entered as a historical item. WITH CC CREDIT CARD FOR CAR HIRE Cash payment only, entered NP.C CASH ONLY DO NOT as a confidential item. ACCEPT CHEQUES Note: This notepad item can only be viewed in the agency in which it was created. Branch offices cannot view it.

Changing a Notepad Item

A notepad item may be amended to change the free text message. The following is a sample format:

Explanation: Format;

To change the free text of NP.2@NEW TEXT the second notepad item

Galileo for Travel Professionals 100 Module 5: Optional Booking File Fields

Deleting a Notepad Item

A notepad item may be deleted. The following is a sample format. Hands on

Delete first Explanation: Format; notepad item To delete notepad item 3 NP.3@ NP.1@

Displaying the Notepad Field

The notepad field may be displayed as a separate entity if required. Enter: NP

Screen response:

Explanation: Format;

Lines 1 and 2 Basic notepad items

Lines 3 and 4 Notepad items with H secondary qualifier, to identify hotel items

Line 5 Notepad item with C secondary qualifier to identify a car item

Line 6 A historical notepad item

Line 7 A confidential notepad item

Points to note: To display notepad items with H qualifier, enter NPH To display notepad items with C qualifier, enter NPC

Galileo for Travel Professionals 101 Module 5: Optional Booking File Fields

Entering a Written Address

The written address is the full mailing address to which correspondence or documentation to your customer must be sent. It is a single item field.

The address text is separated into sub-fields by an asterisk, and a maximum of five sub-fields are permitted. The address must start with an alpha character, and an indication of a postcode is mandatory.

When to use

Enter a written address in a Booking File to record the mailing address for your customer.

How to use

Hands on The following is a sample format:

Students to enter Explanation: Format: their home address as a written address Passenger’s mailing W.MR A JACOBS 10 THE STREET address BENSON OXFORDSHIRE P/ OX97YE A written address is Note: Each sub-field is separated by an entered in exactly asterisk, and the postcode identified with P/ the same way as you would address Note: A postcode is a mandatory item in a written address field. If your an envelope. customer does not have a post code, P/ must be entered as the last item The asterisks act as to satisfy the system requirement. carriage returns.

Changing a Written Address

A written address may be amended to change the free text message. Hands on The following are sample formats:

Make a change to the second sub-field Explanation: Format:

W.@2 10 THE To change the detail of a W.@MR B GUNNER 27 THE STREET HIGHWAY mailing address OXFORD P/OX7 9RE

To change the detail of the W.@2 25 THE STREET second sub-field of a mailing address

To insert an additional W.@/3 OXFORDSHIRE sub- field after existing Note: Additional sub-fields may be inserted, sub-field 3 provided the maximum number of sub-fields does not already exist

Galileo for Travel Professionals 102 Module 5: Optional Booking File Fields

Deleting a Written Address

A written address or individual sub-fields may be deleted. The following are sample formats.

Explanation: Format:

To delete an entire written W.@ address

To delete the third sub-field W.@3

Displaying the Written Address Field

The written address field may be displayed as a separate entity if required. Enter: AW

Screen response:

Galileo for Travel Professionals 103 Module 5: Optional Booking File Fields

Entering a Delivery Address

The delivery address is different from a written address and is a more general address or location to which documents are to be hand- delivered, perhaps by a courier. It is a single item field.

The address text is separated into sub-fields by an asterisk, and a maximum of six are permitted. A postcode is optional.

When to use

Enter a delivery address in a Booking File to record the address to which documents must be hand-delivered to your customer.

How to use

Hands on The following is a sample format:

Add a delivery Explanation: Format: address similar to the one opposite Passenger’s delivery D.MR A JACOBS RECEPTION address GROUND FLOOR SHELL BUILDING MANCHESTER Note: Each sub-field is separated by an asterisk

Changing a Delivery Address

A delivery address may be amended to change the free text message. The following are sample formats:

Explanation: Format:

To change the detail of a D.@MR B GUNNER FINANCE OFFICE delivery address SHELL MAIN OFFICE CHEPSTOW

To change the detail of the D.@2 BUILDING 3 second sub-field of a delivery address

To insert an additional D.@/3 FIRST FLOOR sub-field after existing sub- Note: Additional sub-fields may be field 3 inserted, provided the maximum number of sub-fields does not already exist

Galileo for Travel Professionals 104 Module 5: Optional Booking File Fields

Deleting a Delivery Address

A delivery address or individual sub-fields may be deleted. The following are sample formats.

Explanation: Format:

To delete an entire delivery D.@ address

To delete the third sub-field D.@3

Displaying the Delivery Address Field

The written address field may be displayed as a separate entity if required. Enter: AD

Screen response:

Galileo for Travel Professionals 105 Module 5: Optional Booking File Fields

Module Review

Use your study guide and the Galileo system as you work, and use the date provided on your name card.

Retrieve the Booking File that you created in exercise 1 of the module review in Module 4.

1. You have advised your client that anti-malarial drugs are recommended for travel to Thailand. Enter this in the Booking File as a general notepad item.

2. You must remember to call your customers in two weeks time to advise them of hotel rates in Bangkok. Enter a review booking file item, to appear on your personal Queue.

3. Your passengers already hold travel insurance. Add a historic notepad item to the Booking File using a secondary qualifier I (insurance).

4. What is the entry to display all notepad items in your Booking File?

5. You made an error, and you remember that you must contact your customers tomorrow regarding hotel rates in Bangkok. Amend the review booking file item accordingly.

6. Air tickets are to be mailed to your customer’s home address. Add the following written address to your Booking File: 10 The Street, Matlock, Derbyshire, DE1 7YH (hint: do not forget the name as the first line of the address)

7. Amend the ticketing review date to 14 days before departure.

When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.

Galileo for Travel Professionals 106

Module 6: Working with Itineraries

You will often need to modify the itinerary in a Booking File. The passenger may request a change because of business requirements, or for personal reasons. Additionally, you may need to change the itinerary yourself to amend a booking class code, or to obtain a link guarantee.

Module Objectives

On completion of this module you will be able to: Cancel segments, whether all or part of an itinerary Change a date, class or flight number Direct sell a segment Input open segments and surface sectors Enter passive segments for ticketing purposes Manually re-order a segment

Cancelling Segments

You may cancel all or part of an itinerary.

Cancelling a Booking File

To cancel a Booking File, you must cancel the whole itinerary.

When to use

Cancel the whole itinerary when your customer advises you that he no Hands on longer wishes to travel.

Have students book a short itinerary for this module: 1 Y class seat

LON- NYC on UA

7 days later NYC-BUE on AA

Galileo for Travel Professionals 107 Module 6: Working with Itineraries

How to use

Take the following step to cancel the itinerary for your customer. Enter: XI

Explanation: Format:

Cancel the whole itinerary XI

Note: To complete the cancellation process, it is necessary to add a received from field, and end transaction. The Galileo system will respond with EOK and the record locator.

Cancelling Individual Segments

You may wish to cancel individual segments in an itinerary.

When to use

Cancel an individual segment when your customer’s plans change.

How to use

Take the following step to cancel individual segments for your customer. Sample formats:

Explanation: Format:

Cancel segment 2 X2

Cancel segments 2, 3, 4 and 6 X2–4.6

Note: A hyphen indicates through, and a dot indicates and. Hands on Cancel segment 2 and book a new flight NYC to RIO on AA

Galileo for Travel Professionals 108 Module 6: Working with Itineraries

Changing Dates, Flights and Classes

Many changes required to itineraries are minor alterations as such, changing the date of travel or booking class code for a particular flight. It is possible to cancel the original segment and rebook the correct flight, or alternatively you may use a ‘quick change’ cancel and rebook entry.

When to use

Use a quick change entry to make an alteration to your customer’s itinerary. Refer to the following partially created Booking File:

How to use

Take the following step to change segment details for your customer. Sample formats:

Explanation: Format: Hands on Change the date of segment 1 @1/3JUN Change the date of to 3 June the first segment to the following day: Change segments 2 and 4 to H @2.4/H class @1/2JUN Change the booking code to H @A/H Change the number class on all flights of seats booked to 2: Change the booking code to M @2–4/M

class on segments 2, 3 and 4 @A/2

Note: A hyphen indicates through, and a dot indicates and.

Galileo for Travel Professionals 109 Module 6: Working with Itineraries

Changing the number of seats booked

It is possible to amend the number of seats booked when you are creating a Booking File. Often you will book one seat for a customer only to discover than you should have booked two!

Explanation: Format:

Change the number of seats @A/2 booked to 2 for all segments

Ins. Note Points to note:

This function is not available with all airlines, and you may receive an Emphasise the error response UNABLE - DUPLICATE SEGMENT points to note opposite >>> You cannot use this format when you are working with a Booking File that has previously been ended. You must create a new Booking File if there are additional passengers to be booked, or divide the existing Booking File if you wish to reduce the number booked.

Galileo for Travel Professionals 110 Module 6: Working with Itineraries

Direct Selling a Flight

You can sell seats on a flight without first obtaining an availability display. When a passenger frequently travels on the same flight, or you have recently checked flight schedules, you do not necessarily need to check availability each time you book, because you know the flight number.

When to use

Use a direct sell entry to make a reservation on frequently booked flights.

How to use

Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS) flight 7 on 8 December, from London Heathrow to Los Angeles. Enter: 0VS7Y8DECLHRLAXNN2 Input description: Hands on Input: Description: Direct sell 2 Y class 0 Segment (sell) seats 7 days later: VS7Y Flight number and booking class 0AA904Y10JUN 8DEC Travel date GIGMIANN2 LHRLAX City pair (airport codes) NN2 Request 2 seats

Note: Airport codes must be used in a direct sell entry. Screen response:

Galileo for Travel Professionals 111 Module 6: Working with Itineraries

Entering an Open Segment

An open segment is a flight segment on which the passenger has yet to make a reservation. For example, a business traveller may wait on the outcome of a business meeting before making a firm reservation to travel.

Note: An open segment is included in when a fare is quoted, and a flight coupon will be issued.

When to use

Enter an open segment in an itinerary to indicate that the passenger intends to fly that sector, but has yet to make a reservation.

How to use

Refer to the following Booking File. The passenger is travelling on business and has made reservations for transatlantic travel, but is unsure when he will fly from JFK to LAX.

Take the following step to enter an open segment for travel from Los Angeles to New York with American Airlines in Y class. Enter: 0AAOPENYLAXNYCNO1

Hands on Screen response:

Enter an open segment with AA from Miami to New York in Y class:

0AAOPENYMIANYCNO2

Additional sample formats:

Hands on Explanation: Format: Sell 2 Y class seats Open segment specifying a 0BAOPENC10MAYLHRCPHNO2 on UA from WAS to date LON 14 days after GIGMIA sector, use Open segment with no 0YYOPENYFRAROMNO3 airport codes specified carrier Note: YY indicates no specified carrier

Galileo for Travel Professionals 112 Module 6: Working with Itineraries

Entering a Surface Sector

Your passenger may travel part of their journey by means other than air. This must be identified in the itinerary as a surface sector.

When to use

Add a surface sector to your itinerary when your customer is travelling by road, rail or sea between two cities.

How to use

Hands on Refer to the following Booking File. The passenger is flying to Zurich on a business trip. She will then hire a car and drive to Vienna before flying Enter a surface sector back to London.

Y

Note: 0A also adds a surface sector

If the agency is using automatic segment placement the system will automatically place the surface sector between the Take the following step to add a surface sector between Zurich and MIANYC and Vienna. Enter: WASLON sectors Y

Screen response:

Points to note: ARNK is an acronym for ARrival Not Known The surface segment is placed automatically between segments 1 and 2

Galileo for Travel Professionals 113 Module 6: Working with Itineraries

Entering Passive Segments

Passive segments are held in a Galileo booking file for information and ticketing purposes only.

For example, your passenger may make reservations directly with an airline, but as they have an account with your travel agency they want you to issue their ticket. In order to issue a ticket in the Galileo system, there must be a Booking File.

If you sell a seat, your passenger would be holding two reservations for the same flight. This is known as a duplicate booking, and the airline can cancel both reservations.

When to use

Enter a passive segment to issue a ticket for your customer.

How to use

Refer to the following flight availability. Hands on

Enter a passive sector London to Frankfurt in Y class with Lufthansa

Take the following step to enter a passive segment for 2 C class seats for TG917 on line 2. Enter: N2C2AK Screen response:

Points to note: AK status identifies a passive status Hands on The segment could also be added to the booking file using a direct “sell” entry, 0TG917C10JUNLHRBKK AK2 Cancel the itinerary

XI and Ignore

Galileo for Travel Professionals 114 Module 6: Working with Itineraries

Manually Re-ordering Segments

If your agency is set up for automatic segment placement, flight segments will automatically be placed in chronological order in the Booking File, no matter in which order they are booked.

If your agency is not set up automatic segment placement, the following Hands on formats may be used to re-order segments in an itinerary.

Have students re- order their Explanation: Format: segments then cancel the itinerary Move segment 6 to follow segment 3 /3S6

Move segment 3 – 5 to follow /2S3-5 XI and ignore segment 2 transaction

Galileo for Travel Professionals 115 Module 6: Working with Itineraries

Formats

Direct Sell (H/NAIR)

Format: Explanation:

0UA907Y1DEC LHREWRNN2 Direct sell 2 seats in Y class on specified flight

0UA907Y1DEC LHREWR LL2 Interactive waitlist 2 seats in Y class on specified flight

Open Segments (H/SOS)

Format: Explanation:

0CXOPENYHKGBKKNO2 Open segment with 2 seats in Y class for specified city pair

0TGOPENY12MARLHRBKKNO2 Open segment with 2 seats in Y class for specified city pair and date

Surface Segment (H/ARNK)

Format: Explanation:

Y or 0A Surface segment

Passive Segments (H/SRS)

Format: Explanation:

0UA907Y1DEC LHREWRAK2 Add passive segment for specified flight

N1C3AK Add passive segment, one seat in C class from specified line number

Galileo for Travel Professionals 116 Module 6: Working with Itineraries

Module Review

Use your study guide and the Galileo system as you work, and the date provided on your name card.

1. Book 2 seats in Y class from Belfast to London on BMI (BD) in the early afternoon.

Use your own name and one other passenger name.

The passenger contacted you to make the booking.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.

Enter a minimum entry in the ticketing field.

One day later, book 2 seats in Y class on Lufthansa on the latest flight of the day from London to Frankfurt.

Your customer will take a train from Frankfurt to Zurich. Enter a surface sector.

Enter an open segment from Zurich to London for travel in Y class on British Airways, 7 days after the date of the original flight from Belfast.

When your instructor is satisfied with your work, end transaction.

Make a note of your locator.

The Booking File will be used in the next exercise.

2. Retrieve the Booking File you created in the previous exercise.

Use a change entry to change the date of the Belfast to London segment to the previous day.

Use a change entry to change the Lufthansa flight to H class.

Direct sell 2 seats in Y class on BD 086 from London Heathrow to Belfast, 14 days after the date of the beginning of the journey.

When your instructor is satisfied with your work, end transaction.

The Booking File will be used in the next exercise.

Galileo for Travel Professionals 117 Module 6: Working with Itineraries

3. Retrieve the Booking File you created in the previous exercise.

Cancel the whole itinerary.

End transaction.

4. Your customers have booked flights directly with Gulf Air. Create a Booking File with passive segments in AK status for ticketing purposes. GF002 Y class London to Bahrain GF007 Y class Bahrain to London

Use your own name and one other passenger name.

The passenger contacted you to make the booking.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.

Enter a minimum entry in the ticketing field.

When your instructor is satisfied with your work, end transaction.

Make a note of your locator.

5. Retrieve the Booking File you created in the previous exercise.

Cancel the whole itinerary.

End transaction.

6. Check with your instructor and cancel any unwanted Booking Files that you created in module 4.

Galileo for Travel Professionals 118

Module 7: Passenger Servicing

Many passengers have individual preferences and requirements when they travel. To ensure good customer service, you must advise the relevant airlines of these requirements at the time that you make reservations.

Module Objectives

At the end of this module you will able to work with the following items in Hands on a Booking File:

Students to create a Mileage Membership simple Booking File Special Service Requirements (SSR) with 2 flight segments for 2 passengers in Y Other Supplementary Information (OSI) class Advanced Seat Reservations

LON NYC with UA Enhanced Booking File Servicing Vendor Remarks next day NYC MEX with AM

Entering a Mileage Membership Number

Most airlines have frequent flyer or mileage membership schemes to encourage customers to fly with their airline. If your customer has a mileage membership number, that number must be entered in the Booking File.

The number is transmitted to the airline when the booking is ended, and appropriate mileage will be credited when travel takes place.

When to use

Add a mileage membership number to the Booking File to ensure that your customer is credited with air miles when he travels.

Galileo for Travel Professionals 119 Module 7: Passenger Servicing

How to use

Refer to the following Booking File:

Mr John Richards has mileage membership number A56789 with United Airlines. Take the following step to add it to the Booking file. Enter: M.P1/UAA56789 Note: As there is more than one passenger in the Booking File, the Hands on entry must be passenger related.

Input description: Enter a mileage membership number for AM for Input: Description: passenger 2 M. Function identifier M.P2/AM123456 P1/ Passenger number and mandatory separator UAA56789 Airline code and membership number

Galileo for Travel Professionals 120 Module 7: Passenger Servicing

Displaying Mileage Membership Data

Mileage membership data is not stored in the “face” of the Booking File, and is contained in a separate area.

When to use

Display the mileage membership field to view data.

How to use

Refer to the following Booking File:

Take the following step to display the mileage membership field. Tab to the prompt, or enter: MM Screen response:

Joint Membership Schemes (Cross Accrual)

Hands on Many airlines offer joint membership schemes, and a customer who is a member with one airline, can also accrue mileage when he flies with

another. For example, Emirates (EK) and Sri Lankan Airlines (UL) have Check cross accrual a joint scheme. for UA and AM

M UA This scheme is referred to as cross accrual, and before you add a M AM mileage membership number to a Booking File, you should check for any existing agreement to ensure that the membership number is forwarded to the appropriate airline (provided they are present in the itinerary).

When to use

Check joint membership agreements when you have different carriers in your Booking File.

Galileo for Travel Professionals 121 Module 7: Passenger Servicing

How to use

Take the following step to display the membership accrual table for United Airlines. Enter: M UA Screen response:

Note: To enter a UA mileage membership number into a Booking File containing BD and LH segments, enter: M.UAA6789/BD/LH

Changing a Mileage Membership Number

There is no entry to change a mileage membership number in a Booking File. You must delete the appropriate item, and re-enter the correct number.

Deleting a Mileage Membership Number

A mileage membership number may be deleted. The following are sample formats.

Explanation: Format:

To delete all mileage membership M.@ numbers for all passengers

To delete mileage membership M.P2@ information for passenger 2

To delete mileage membership M.P2 AA@ information for AA for passenger 2

Galileo for Travel Professionals 122 Module 7: Passenger Servicing

Working with Mileage Membership Number Tier/Status Level

Many airlines assign a tier or status level to a mileage membership number which indicates the level of membership that the passenger has attained, such as gold, platinum, executive, etc.

Hands on The appropriate tier level may be included with the mileage membership number entry in the Booking File and is transmitted to the airline. It enables the airline to determine eligibility for requests such as waitlist or Enter a mileage upgrade. membership number for UA for passenger 1 The following are sample formats. indicating gold tier status Explanation: Format:

M.P1/UA54321*-G Add UA mileage membership M.P2/UA123456A*-G number for passenger 2, indicating tier level Gold. Add LH mileage membership M.P3/LH654321/BD*-E number for passenger 3, cross accrual with BD, indicating tier level Executive.

Points to note: The tier level component of the mileage membership number is optional, although it is good practice to include it with the entry if you have the information available. The mileage membership display shows the tier level if applicable Screen example:

Galileo for Travel Professionals 123 Module 7: Passenger Servicing

Special Service Requirements (SSR)

A service request that requires an action by an airline is defined as an SSR (special service requirement). The airline needs to be aware of the passenger’s requirements in advance of travel in order to make the necessary arrangements.

There are many types of SSRs that you may need to request for your Hands on customers. The following are some examples:

Show GC 200/9 Special meals which details meal Excess baggage definitions and codes Wheelchair assistance Language assistance and GC 200/7 Bassinet/carry cot which shows AIRIMP codes Presence and age of a child Infant with a seat Unaccompanied minor (a child travelling alone who requires airline crew assistance) Ticket numbers (for some carriers)

In addition, for travel to many destinations, airlines require information regarding passports, forms of identification and phone contacts to be used in emergency situations.

Standard codes are used to describe the type of service required, and a list of SSR programmatic codes is contained in GC*605/32. There are example formats in the Help pages, H/SSR. Codes may require: Additional text No additional text Optional additional text

Note: Entries must be segment and passenger related, otherwise the request will automatically be transmitted to all airlines in the Booking File for all passengers.

Manual SSR Items

Not all requirements may be entered in a Booking File using a programmatic code, and some items must be entered as a manual SSR.

Refer to the Help pages H/SSR for example entries.

Galileo for Travel Professionals 124 Module 7: Passenger Servicing

Adding an SSR Item

When to use

Add an SSR to the Booking File to organise a service request for your customer.

How to use

Refer to the following Booking File.

Hands on Take the following step to add a diabetic meal for Mrs Kaur (passenger 2) for all three flights on the itinerary. Enter:

Request a VGML for SI.P2/DBML passenger 2 for UA flight only Input description:

SI.P2S1/VGML Input: Description: and language SI. Function identifier assistance for passenger 1 all flights P2/ Passenger number and mandatory separator SI.P1/LANG SPEAKS DBML Diabetic meal SSR code ONLY FARSI

Galileo for Travel Professionals 125 Module 7: Passenger Servicing

Take the following step to request language assistance for Mr Singh (passenger 1) on the Qantas flight from Bangkok to Sydney (segment 3). He speaks only Hindi. Enter: SI.P1S3/LANG SPEAKS ONLY HINDI Input description: Hands on

Add a ticket number Input: Description: for passenger 1 for UA flight SI. Function identifier

P1 Passenger number SI.P1S1/TKNM* 93212345678903 S3/ Segment number and mandatory separator

LANG Language assistance SSR code

SPEAKS ONLY Mandatory asterisk and free text HINDI

Take the following step to advise QF ticket numbers. These must be entered individually for each passenger. Enter: SI.P1S3/TKNM 93212345678903 SI.P2S3/TKNM 93212345678914 SI.P3S3/TKNM 93212345678925

Note: Generally, when tickets are issued in the Galileo system ticket numbers are automatically transmitted to airlines participating in the Booking File. However, on occasion you may be required to enter them manually in the Booking File, either as an SSR or OSI, depending on the requirements of the airline. The check digit for each ticket must be included.

SSR Child

The SSR entry for CHLD informs airlines of the presence of a child passenger. The child's birth date may be added. The Airline does not recognise there is a child in the booking from the name.

Entry for child, with optional date of birth. SI.P2/CHLD*07APR05 Input: Description:

SI. Function identifier

P2/ Passenger number and mandatory separator

CHLD Child passenger SSR code

*07APR05 Mandatory * and date in format DDMMMYY

Galileo for Travel Professionals 126 Module 7: Passenger Servicing

SSR Infant with a seat

The SSR entry for Infant with a seat informs the airline and infant passenger normally seated on the adults lap will require a seat and pay the Child fare.

Entry SI.P2/INFT*02AUG09

Input: Description:

SI. Function identifier

P2/ Passenger number and mandatory separator

INFT Infant with a seat SSR code

*02AUG09 Mandatory * and date in format DDMMMYY

Displaying Service Information

Service information is not stored in the “face” of the Booking File, and is contained in a separate area.

When to use

Display the service information to view data.

Galileo for Travel Professionals 127 Module 7: Passenger Servicing

How to use

Refer to the following Booking File:

Take the following step to display service information. Tab and enter: SI Screen response:

Screen description: Hands on

Display service Flight Explanation: information and segment: view inputs 1 (VS) Requesting DBML for passenger 2

SI 2 (TG) Requesting DBML for passenger 2

3 (QF) Requesting language assistance (LANG) for passenger 1 Advising ticket number (TKNM) for passenger 1 Requesting DBML for passenger 2 Advising ticket number (TKNM) for passenger 2 Advising ticket number (TKNM) for passenger 3

Note: NN is an action code requesting the relevant service from each airline.

Galileo for Travel Professionals 128 Module 7: Passenger Servicing

Changing an SSR Item

Generally, there is no entry to change an SSR item. You must delete the original item, and re-enter a new one. Hands on The only change that is permitted is to the free format text of an item. Change the text of the The following is a sample format: SSR for language assistance Explanation: Format:

SI.P1/LANG@ To change the free text of an SI.P1/SPML@ NO EGGS SPEAKS ONLY HINDI SPML item

Deleting an SSR Item

SSR items may be deleted. The following are sample formats.

Explanation: Format:

To delete a seafood meal for SI.P2/SFML@ passenger 2

To delete all SSR items for all SI.S2@ passengers on segment 2

Galileo for Travel Professionals 129 Module 7: Passenger Servicing

Updating an SSR Item

When a reply is received from an airline confirming an SSR request, you should advise your customer, and update the Booking File to acknowledge the confirmation.

When to use

Update the Booking File when you have advised your customer of a confirmation.

How to use

Refer to the following Booking File. Advice code KK indicates that the diabetic meal has been confirmed by VS and QF.

The advice code must be changed to a status code HK. The following is a sample format.

Ins. Note Explanation: Format: Advise caution when Change status of all segments, @ALL using @ALL as it may SSR and seats be easy to overlook some of the updates To update advice KK to status SI.S1.3/DBML@HK that the system makes code HK for segments 1 and 3 e.g. @ALL when (DBML) only looking at meals will update air segments Note: Refer to Module 10: Managing Booking File in Queue for more etc information.

Galileo for Travel Professionals 130 Module 7: Passenger Servicing

Advance passenger information

Transmission of passenger data in a Booking File to an airline takes into consideration security and immigration procedures. Information stored in a Booking File using the following SSR keywords may be communicated to customs and immigration authorities.

Keyword: Explanation:

SSR DOCS Passport information

SSR DOCO Visa information

SSR DOCA Destination address or home address

Refer to the Help pages H/SSR for example entries. Also refer to ASK Travelport

Galileo for Travel Professionals 131 Module 7: Passenger Servicing

Other Supplementary Information (OSI)

Additional information that an airline needs to be aware of in order to handle a passenger efficiently is defined as an OSI. The airline does not need to make any advance arrangements, but needs to know certain facts.

The following are some examples of information communicated as an OSI: VIP Elderly passenger / Child Ticket numbers (for some carriers)

Adding an OSI Item

When to use

Add an OSI to your Booking File to forward information to an airline.

How to use

Refer to the following Booking File. Hands on

Add an OSI for both segments

Passenger 1 is a VIP

SI.YY VIP Jane Goddard DIRECTOR

Swires group Hong Kong. Take the following step to add an OSI item to advise both airlines that Jane Goddard is a director of Swires in Hong Kong. Enter: Mention many airlines SI.YY VIP GODDARD/JANE DIRECTOR SWIRES GROUP HONG now ask for pax contact KONG details using an OSI entry to confirm the Note: YY identifies all airlines in a Booking File. booking i.e. Input description: SI.YY*CTCP1111111- B SI.YY*CTCP1111111- Input: Description: P Point out SI. Function identifier

YY identifies all YY Carrier code carriers if more than one airline is GODDARD/JANE.… Mandatory asterisk and free text featured in an itinerary

Galileo for Travel Professionals 132 Module 7: Passenger Servicing

Take the following step to advise CX ticket numbers. SI.CX 16012345678906 GODDARD/JANE SI.CX 16012345678910 GODDARD/SARAH

Displaying Service Information

Service information is not stored in the “face” of the Booking File, and is contained in a separate area.

When to use

Display the service information to view data entered.

How to use

Refer to the following Booking File:

Take the following step to display service information. Enter: SI Screen response: Hands on

Display service information again

SI

Galileo for Travel Professionals 133 Module 7: Passenger Servicing

Changing an OSI Item

An OSI item may be amended to change the free text that it contains. Hands on The following is a sample format.

Change the free text of the OSI item: Explanation: Format: SI.1@YY Goddard/JANE VICE To change the free text of the SI.2@CX VICE PRES SWIRES PRES SWIRES second OSI item HONG KONG HONG KONG

Deleting an OSI Item

OSI items may be deleted. The following are sample formats.

Explanation: Format:

To delete item 1 SI.1@

To delete items 3 and 5 SI.3.5

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Advanced Seat Reservations

The majority of passengers have a preference as to where they wish to sit on board an aircraft, and will ask for their seat assignments to be pre- booked.

Some airlines provide a seat availability map to allow you to select your seat numbers, and others will only allow you to make a generic request.

Note: For a list of airlines and the service they offer refer to GC 200/6.

Seat Availability Maps

Many airlines provide access to a seat availability map, identifying seat numbers which are available to be assigned to your customer.

When to use

Access a seat availability map to assign specific seat numbers to your customers.

How to use

Refer to the following Booking File.

Continued on next page

Galileo for Travel Professionals 135 Module 7: Passenger Servicing

Take the following steps to display the seat availability map for segment 1 (American Airlines), and sell required seat numbers. 1. Enter: SA S1 Screen response:

Hands on

View seat map for AA flight

SA S1

Callout: Explanation:

1 Header line, detailing AA flight number, aircraft type and number of available seats in Y class.

2 Seat column letters

3 Seat characteristics

4 Space indicates that seat number already allocated

5 Seat characteristics

6 Seat row numbers

1. To assign seats 32A and 32B for segment 1 enter: S.S1/32A-B Input description: Hands on

Assign available Input: Description: seats for segment 1 for both passengers S. Function identifier

S1/ Segment number and mandatory separator S.S1/32A-B 32A-B Seat numbers 32A and 32B Note: A hyphen indicates through, and a dot indicates and

Galileo for Travel Professionals 136 Module 7: Passenger Servicing

Screen response:

Seat Characteristics

To display a list of seat characteristics, enter: SC

Screen response: Hands on

Have students review characteristics

SC

Note: To display the characteristics for a specific seat number (32A) from a seat availability map, enter SC 32A

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Generic Seating Requests

For those airlines that do not offer a seat availability map, you can make a request specifying a general seating area.

When to use

Make a generic request when the airline does not provide a seat availability map.

How to use

Take the following step to request no smoking aisle seats for segment 2, Hands on Air Jamaica (JM). Enter:

JM does not offer S.S2/NA seat maps. Input description: Enter SA S2 to check Input: Description: S. Function identifier Request no smoking window seats for both S2/ Segment number and mandatory passengers for JM separator flight. NA Seat characteristics, no smoking aisle

S.S2/NW Screen response:

Changing a Seat Assignment

Seat assignments may be changed. The following are sample formats.

Explanation: Format:

To change the assigned seat number S.P2S1@18A for passenger 2, segment 1 to 18A

To change the seat assignment for S.P1@18B passenger 1 to 18B for all segments

To change to no smoking window S.@NA seats for all passengers for all segments

Galileo for Travel Professionals 138 Module 7: Passenger Servicing

Cancelling a Seat Assignment

Hands on Seat assignments may be cancelled. The following are sample formats.

SD Explanation: Format:

Cancel seat To cancel all seat assignments for all S.@ assignment for passengers and all segments passenger 2 on the AM flight only: To cancel seat assignment for S.P2@ passenger 2 on all segments S.P2S2@

Enhanced Booking File Servicing

There are times when you need to arrange with an airline to provide additional services regarding your customer’s booking. The following are some examples: Ticket on departure (TOD)  An arrangement where the passenger collects their (paper) ticket from the airline at the airport before checking in for their flight. Prepaid ticket advice (PTA)  An arrangement this is similar to a TOD, but the passenger’s journey originates in a country other than where the ticket is purchased. Additional collection (ADC)  An arrangement where you collect an additional payment for a customer’s ticket, and request the airline to reissue the ticket. Fare request  When you ask an airline to quote a fare for a journey, in those situations when you are unable to quote it in the Galileo system.

Points to note: Inputs to identify these service requests begin with the format RQ. and the type of service request identified by a keyword. In addition to the examples listed above, you must also enter an RQ. item whenever you issue manual tickets or multi-purpose documents. This will ensure that you receive credits from Galileo for the bookings made. PTA/TOD entries are rarely used due to Electronic ticketing.

Galileo for Travel Professionals 139 Module 7: Passenger Servicing

Identifying Servicing Options

Not all airlines in all locations support the same RQ. servicing functions.

When to use

Identify the type of Booking File Servicing provided by an airline when you wish to provide additional services for your customer.

How to use

To identify the servicing options available for United Airlines at your agency location, enter: RQ UA Screen response:

Hands on

Look at servicing options for various

carriers

RQ UA

RQ BA

RQ AM (no match)

Emphasise RQ. is not available for all airlines

Galileo for Travel Professionals 140 Module 7: Passenger Servicing

Explanation of keywords:

Keyword: Type of service request:

ADC Additional collection

ETE Electronic ticketing – even exchange

ETI Electronic ticketing – issue

ETRF Electronic ticketing – refund

ETV Electronic ticketing – revalidation

FARE Fare

GENR General request

GRPD Domestic group request

GRPI International group request

LIMO Limousine service

PTA Prepaid ticket advice

STOP Stopover package

TOD Ticket on departure

Note: If the fare or PTA request relates to marine travel (ship’s crew), M is added as a fourth character, e.g. FARM or TODM.

Ticket on Departure (TOD)

When the passenger is not able to collect the (paper) ticket prior to departure, you can arrange for the airline to issue a ticket on your behalf at the airport. This facility is referred to as a ticket on departure (TOD). Note: Some Markets still have Paper ticketing.

The fare is quoted in the Booking File and you collect payment from the passenger and issue a document as proof of payment. This document is either a Multiple Purpose Document (MPD) or a Miscellaneous Charges Order (MCO), and you must send the relevant exchange coupons to the airline for accounting purposes.

Use Enhanced Booking File Servicing to contact the airline and provide the information required to issue the ticket at the departure airport. The passenger must prove identity and pick up their ticket from the airline ticket desk. When to use

Set up a ticket on departure when you do not have time to issue a paper ticket and get it to your customer before he must leave for the airport.

Refer to the following Booking File.

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Take the following step to arrange a ticket on departure at London Heathrow for this passenger. Enter: RQ.TOD/BD/MPD.23650132345675/IOD.LHR.BD/FF1 CHECK ID Input description: Hands on

Request a fare Input: Description: quote from UA RQ. Function identifier RQ UA (to check TOD Ticket on departure keyword keywords) /BD Mandatory separator and carrier code RQ.FARE/UA/FQ/C UR.GBP/01JUN06 /MPD. 23650132345675 Mandatory separator and multi- PLSE ADV FARE purpose document number

/IOD.LHR.BD Mandatory separator issue on demand at LHR by BD

/FF1 Mandatory separator and fare details in filed fare 1

CHECK ID Asterisk and free text

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Displaying Enhanced Booking File Servicing Information

When to use

Display the servicing data to view data entered.

How to use

Refer to the following Booking File:

Hands on Take the following step to display service information. Enter: Display RQ. Field RQ

Screen response: RQ

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Changing Enhanced Booking File Servicing Information

Enhanced Booking File Service Information item may be changed. The following is a sample format.

Explanation: Format:

To change the detail of the first RQ.1@TOD/BD/MPD. EBFS item for a TOD 2650132345686/IOD.EMA.BD/FF1

Deleting Enhanced Booking File Servicing Information

Enhanced Booking File Service Information item may be deleted. The following is a sample format.

Explanation: Format:

To delete item 2 RQ.2@

Note: A message is not generated to the airline when a servicing item is deleted in a Booking File. You must contact the airline directly to cancel any arrangements previously made.

Prepaid Ticket Advice (PTA)

A prepaid ticket advice (PTA) is similar to a ticket on departure, except that the ticket is issued to a passenger for transportation commencing in another city, often in a country other than that of the country of payment.

In the same way as a ticket on departure, the fare is quoted in the Booking File and you collect payment from the passenger and issue a document as proof of payment.

Use Enhanced Booking File Servicing to contact the airline and provide the information required to issue the ticket in exchange for the PTA at the departure airport. The passenger must prove identity and pick up their ticket from the airline ticket desk.

When to use

Set up a PTA for a ticket to be issued to your customer for travel from another city, other than that of the city of payment.

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How to use

Refer to the following Booking File.

Take the following step to arrange a PTA for a ticket to be issued on departure at Frankfurt this passenger. Enter: RQ.PTA/LH/MPD.22050132345686/IOD.FRA.LH/FF1 CHECK ID Input description:

Input: Description:

RQ.PTA Function identifier and keyword

/LH Mandatory separator and carrier code

/MPD. 22050132345686 Mandatory separator and multi- purpose document number

/IOD.FRA.LH Mandatory separator issue on demand at FRA by LH

/FF1 Mandatory separator and fare details in filed fare 1

CHECK ID Asterisk and free text

Take the following step to display service information. Enter: RQ Screen response:

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Claiming Agency Incentives (TKI)

Incentives paid by airlines to your agency are based on segments ticketed in the Galileo system. To claim the appropriate incentive from the airline, you may be required to enter the ticket number issued for each passenger in the booking file, using Enhanced Booking File Servicing and the keyword TKI.

The following are sample format:

Explanation: Format:

To advise ticket number RQ.P1S1/TKI/SK*11712345678903 issued for passenger 1, segment 1 for 1

To advise ticket number RQ.P1S1-4/TKI/SK*11712345678903 issued for passenger 1, segments 1-4

Note: A separate TKI must be made for each passenger in the Booking File, and the check digit must be included. This functionality is required in selected markets.

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Vendor Remarks

A free text reply from an airline will be contained in the Vendor Remarks field in the Booking File as an incoming remark. The Booking File will automatically be placed on queue for you to action.

You are also able to add an outgoing Vendor Remark to generate an outgoing message.

When to use

Add a vendor remark to your Booking File to send a message of a general nature to an airline.

How to use

Refer to the following Booking File.

Ms Metcalf wishes to take her small pet poodle to South Africa. Take the following step to add a vendor remark, requesting the cost of a kennel. Enter: V.ASA PLEASE ADVISE COST OF KENNEL FOR DOG 20 POUNDS Input description: Hands on

Add a vendor Input: Description: remark for AM V. Function identifier V.AAM PLEASE ASA Airline, South African Airways VERIFY FLIGHT TIMES FREE TEXT Mandatory asterisk and free text message

Note: When you send free format text to an airline write all text using the full spellings of all words or use AIRIMP abbreviations contained in GC 200/7.

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Displaying Vendor Remarks

When to use

Display the vendor remarks to view data entered.

How to use

Refer to the following Booking File:

Take the following step to display vendor remarks. Enter: VR Screen response:

Note: VO identifies an outgoing remark to the airline. An incoming remark from an airline will be identified as VI.

Changing a Vendor Remark

Hands on A vendor remark may be changed. The following is a sample format.

Delete the vendor Explanation: Format: remark To change the detail vendor V.2@ASA PLEASE ADVISE V.1@ remark item 2 to SA COST OF KENNEL FOR CAT

Deleting a Vendor Remark

A vendor remark may be deleted. The following is a sample format. Hands on

Cancel itinerary Explanation: Format:

XI To delete item 2 V.2@ and Ignore

Galileo for Travel Professionals 148 Module 7: Passenger Servicing

Module Review

Use your study guide and the Galileo system as you work, and use the date provided on your name card.

1. Two of your clients must make a business trip from Singapore to Tokyo, returning 3 days later. They wish to travel on Japan Airlines (JL). Miss Yamaguchi calls into your office to make the booking. Make reservations in Y class, and create a Booking File with the following data:

Use your own name for passenger 1, and Miss Patricia Yamaguchi for passenger 2.

Your agency is World Travel in London, phone 0208 743 8744. Arthur is the reference at the agency.

Miss Yamaguchi’s home phone number is 01285 675431.

Form of payment is Non Ref.

Make a note in the Booking File to issue tickets one month before departure.

Miss Yamaguchi has a frequent traveller card number 87074568 with Japan Airlines. Enter this into the Booking File.

Request a vegetarian meal for yourself on both flights.

Request non smoking seats for the entire journey.

Display the booking file and ensure all the details are correct. Enter ALL to review all the data in the Booking File.

When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.

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2. Make the following reservation for yourself travelling with Mrs Rachel Cox, her son Simon Cox (aged 6 years) and her daughter Fiona Cox (DOB 12AUG09).

Mrs Cox is making the reservation. Use the date on your card to book Y class seats from London to Washington with United Airlines (UA), and then 7 days later from Washington to Buenos Aires also with United Airlines.

Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.

Mrs Cox’s home telephone number in New York is 516 8992 1281.

Tickets will be paid for by cheque.

Mrs Cox’s address is 27 The Street, Oxford, Oxfordshire, OX5 7RE.

Enter a ticketing field to indicate the tickets will be issued on the 1st of next month.

Mrs Cox requires a diabetic meal on both flights, and also requires a baby meal for Fiona.

Enter a review date one month before departure to ensure that your customers have secured visas for the USA.

Enter a notepad item, indicating that passengers hold insurance.

When your instructor is satisfied with your work, end transaction. Be sure that you have a note of the record locator. The Booking File will be used in the next item.

3. Mr Cox calls to amend the reservation. Retrieve the Booking File you created previously.

Fiona will no longer travel. Delete her name, and cancel the appropriate meal request.

Mrs Cox advises you her mileage membership number with United Airlines is 909132.

End transaction.

When your instructor is satisfied with your work, re-retrieve the Booking File and cancel the reservation.

Galileo for Travel Professionals 150 Module 7: Passenger Servicing

4. Make reservations for yourself and Mrs Priya Patel. Mrs Patel is taking her 6 month old baby with her. Her name is Mirta.

Reserve seats from Frankfurt to Rome on Deutsche Lufthansa (LH) in Y class, and then from Rome to Bangkok on Alitalia (AZ), 5/6 days later.

Your agency is World Travel in London, phone 0208 743 8744. Maria is the agency reference.

Mrs Patel gives you a home phone number in Frankfurt, 2743 2280.

Mrs Patel would like Asian vegetarian meals and a baby meal for Mirta. Mrs Patel speaks only Hindi.

Enter a review date one month before departure to check if currency is required. The Review is to fall on your personal Q number.

Tickets will be issued one month before departure. Mrs Patel has an account with the agency, and will pay for the tickets against invoice reference 9976.

Tickets must be hand delivered to Mrs Patel at her office at Reception, Chrysler Building, Heidelstrasse, Central Frankfurt.

When your instructor is satisfied with your work, cancel the reservation.

Galileo for Travel Professionals 151 Module 7: Passenger Servicing

5. Make reservations for yourself and Mr George Middleton.

Reserve seats from London to New York on American Airlines (AA) in Y class.

7 days later, reserve 2 seats in Y class on Lineas Aereas Costarricenses (LR) or Continental Airlines (CO) from New York to San Jose, Costa Rica.

Your agency is World Travel in London, phone 0208 743 8744. Martha is the agency reference.

You are unable to eat eggs. Request a special meal on the London New York flight only.

Enter an RQ. Item, requesting a fare quotation from American Airlines.

When your instructor is satisfied with your work, ignore the Booking File.

Galileo for Travel Professionals 152

Module 8: Galileo Fares

For many travellers, the main factor influencing the decision of which flights to book will be the fare charged for the journey. This is particularly so for leisure travellers who are paying for the ticket themselves, but also increasingly important for business travellers as many companies are trying to reduce travel costs.

When checking availability, each booking code represents a different Ins. Note cabin class or fare type. On all flights a variety of fares are offered. Highest fares which are flexible are termed normal fares. Those which Generally, the are lower and less flexible are special fares. higher the fare, the more flexibility it will Within each of these categories, there are different types of fares. The permit. general features of the most frequently seen fare types are listed below. These are general guidelines, and restrictions of each fare may vary, The lower the fare, depending on the route flown. The rules of each fare should be checked the more restrictions and passengers advised of any restrictions. it will have.

Module Objectives

At the end of this module you will be able to: Identify different classes of service Identify different fare types Interpret fare basis codes Work with international Fare Display

Identifying Classes of Service

Generally, airlines offer three main classes of service: Economy class Business class First class

Some airlines may differentiate within a class, and in addition to the standard service may offer a superior service within the same cabin.

However, not all airlines offer three classes - some have two and others may only have one, and the classes offered may vary on different routes with varying aircraft types.

Galileo for Travel Professionals 153 Module 8: Galileo Fares

Economy Class

This is the main class of service offered and the service provided at the airport and on board may vary from airline to airline.

Business Class

For most airlines this class is a superior economy class, offering speedier airport check-in, airport lounge facilities, more comfortable on-board seating, superior meal service and in-flight entertainment.

First Class

This is the premier class offered by airlines, and they usually provide individual check-in facilities, airport lounge facilities, superior seating and meal service and individual in-flight entertainment.

Identifying Fare Types

Generally there are two categories of air fares, normal fares and special fares.

Ins. Note Normal fares are available for all classes of service and are flexible and therefore more expensive. Generally normal fares are valid for one year. The are many Special fares have many restrictions attached to them, such as minimum generalisations in the stay restrictions or advanced purchase requirements. In general they are explanations given less expensive. for the fare types in this module. Different fare types apply in different markets, but they typically fall into But there are always the following categories: so many exceptions Normal fares to the rule that nothing is black and Point to point fares white. Excursion fares APEX fares PEX and Super-PEX fares

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Normal Fares

Normal fares are flexible, and there are no routing, stopover, advance purchase or refund restrictions. They may be re-routed without restriction and purchased on a one way or round trip basis. Generally normal fares are valid for one year.

Ins. Note The class of service normally appears on its own as the fare basis, e.g. Y, C, F, R, although Y1 or J1 may be used to indicate the highest fare Demo a basic FD level, and YOW or YRT to identify one way or round trip fares. entry, to enable you to work through the first Note: The class of service may be followed by a seasonal indicator, e.g. few pages of this YL (economy low season) module and discuss fare types and fare Example: basis codes. Enter: FD1JUNLONNYC/BA-OW FD will be explained in Response: detail later in this module.

Hands on

Students to make same entries as instructor.

If the examples no longer “work” you may need to research new examples.

Galileo for Travel Professionals 155 Module 8: Galileo Fares

Point to Point Fares

Point to point fares may be seen in any class and allow the passenger who wishes to travel directly from point A to B to do so. There are usually no advanced booking requirements, or refund restrictions. Routing is usually limited to direct flights, although connecting flights may be available, providing no stopovers are made.

Fares may be sold on a one way or round trip basis. Round trip fares are normally valid for a year provided there are no seasonal restrictions.

The code 2 or 3 may appear at the end of the fare basis, e.g. Y2, C3, SLX2.

Example: Enter: FDMIASCL/AA-OW Response:

Note: Point to point fares are shown on lines 1 and 2. With AA (and with most carriers) the first letter of the fare basis is the same as the booking class code

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Excursion Fares

Reservations for excursion fares may normally be changed, subject to minimum and maximum stay requirements. They may normally be purchased at any time, and sold on a return basis. Routing and stopover requirements are generally flexible, and there are usually no refund restrictions.

The code E or EE is found at the end of the fare basis followed by the maximum stay in terms of days or months, e.g. YLEE14 or BEE3M.

Example: Enter: FD1JUNDELHKG/CX Response:

Note: With CX (and with many carriers) the first letter of the fare basis is the same as the booking class code

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APEX Fares

Reservations for Advance Purchase Excursion (APEX) fares usually may not be changed without a penalty, and there is often some type of refund restriction. Usually no stopovers are allowed and direct flights are used. They are normally sold on a return basis, and have a minimum and maximum stay requirement.

The codes AP, AN or AB are normally included in the fare basis.

Example: Enter: FDMIAPTY01JUN/MX Response:

Note: With MX (and with many carriers) the first letter of the fare basis is the same as the booking class code

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PEX and Super-PEX Fares

These are Public Excursion fares and have the same restrictions as APEX fares but may be purchased at any time. Usually no stopovers are allowed and direct flights are used. There are minimum and maximum stay requirements, and they are normally sold on a return basis.

The codes PX or SX are included in the fare basis.

Example: Enter: FDDXBPRG01JUN/OK Response:

Points to note:  PEX and Super-PEX fares are displayed on lines1-4  With OK (and with many carriers) the first letter of the fare basis is the same as the booking class code

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Fare Basis Code Exceptions

The fare types listed in this section may be identified by the fare basis codes just described. However, there are many exceptions to the rule, and airlines may choose you use their own naming conventions.

Example: Enter: FDLON1JUNBUD/MA Response:

Interpreting Fare Basis Codes

Ins. Note A fare basis code may be made up of different alpha/numeric elements. Not all fare basis codes contain all elements. The following codes may apply: Read through this section with Class code students Seasonal code

Day of the week code Time of the day code Fare and passenger type code Maximum stay Fare level identifier Miscellaneous code

Galileo for Travel Professionals 160 Module 8: Galileo Fares

Class Code

The first letter of a fare basis code is the class code. It indicates the class of service and the location in which the passenger will sit on the aircraft. The following codes apply:

Code: Identifies:

P First class premium

F First class

A First class discounted

J Business class premium

C Business class

D Business class discounted

W Economy class premium

S, Y Economy class

B, Q, H, T, K, V, L, M, Economy class discounted N and any other letters

Seasonal Code

A fare may vary depending on the time of year travel takes place. Seasonal codes are as follows:

Code: Identifies:

H High or peak season

L Low or basic season

K High shoulder season

O Mid shoulder season

J Low shoulder season

F, T, Q, Y Variations on the shoulder season

Note: The seasonal code (if applicable) always follows the class code.

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Day of the Week Code

A fare may vary depending on which day of the week travel takes place. The following day of the week codes apply.

Code: Identifies:

W Weekend travel

X Midweek travel

Note: The day of the week code (if applicable) follows the seasons or class code.

Time of Day Code

A fare may vary depending on the time of day on which travel takes place. The following time of day code applies.

Code: Identifies:

N Night

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Fare and Passenger Type Code

A fare basis code may include a fare type or passenger type code. The following codes apply.

Ins. Note Code: Identifies: In fare basis codes, some of the old AP Advanced purchase fare PTCs may still be used e.g. YLAPCH AB Advanced purchase fare (lower level) for a child apex fare AN Non refundable advanced purchase fare

PX PEX fare

SX SuperPEX fare

EE Excursion fare

BB Budget fare

BD Budget fare discounted

SS Super saver fare

UU Standby fare

OX One way excursion fare

OW One way fare

RT Round trip fare

CH Accompanied Child fare

IN Infant fare (Not occupying a seat)

CD Senior citizen fare

SC Ships crew fare

ZZ Youth fare

SH Spouse fare

ST Spouse fare (accompanying)

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Maximum Stay

Special fares may have the maximum stay indicated at the end of the fare basis. For example:

Code: Identifies:

3M Maximum stay 3 months

45 Maximum stay 45 days

1Y Maximum stay 1 year

Fare Level Identifier

The final element in a fare basis code may be used to differentiate between fare levels when more than one fare with the same fare basis code exists on the same route.

Code: Identifies:

1 Highest fare level

2 Second fare level

3 Third fare level

Miscellaneous Codes

Miscellaneous codes may be seen on carrier specific fares and normally appear at the end of a fare basis.

Code: Identifies:

Airline (AF) Fare specific to Air France

Airport (STN) Fare for arrival/departure from Stansted

Country (GB) Fare specific to UK

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Recognising Normal Fares

Normal fares may be recognised by a single letter in the fare basis, which most times is the same as the booking class code. For example:

Code: Identifies:

J Normal business class fare

Y Normal economy class fare

Recognising Restricted Normal Fares

A restricted normal fare is indicated by a fare level identifier. For example:

Code: Identifies:

C2 Business class fare, second level

Y3 Economy class fare, third level

Recognising Special Fares

The following fare basis codes are examples of special fares. Ins. Note

Students will see Code: Identifies: many examples of YAP1M Economy apex fare, valid 1 month the codes identified in the previous YPX3M Economy PEX fare, valid 3 months pages as we work through Fare YEE90 Economy excursion fare, valid 90 days Display. YLPX1M Economy low season PEX fare, valid 1 month

YHWAP3M Economy high season weekend apex fare, valid 3 months

YEE45CH Economy excursion fare, valid 45 days for a child Point out

Generally, a fare with a long fare basis code has many restrictions. Some airlines now show a marketing code as a fare basis such as YFIRE, YBRAVE, and LSMILE.

For example: FDLON1JUNBUD/MA

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International Fare Display

Hands on Galileo Fares provides fare displays with the following neutrality features in common: All to make same entries as instructor Fares are displayed in strictly low-to-high order with round trips assessed and view Fare at their half-value Display components. When one carrier's fare is identical to another, the display will be randomised on subsequent entries

The basic input to display fares from one city to another is the city pair and date of travel, which may be entered in any order. For example: FDCPH1JUNSYD FDCPHSYD1JUN FD1JUNCPHSYD

Any of these inputs will display the same list of fares in fare display.

When to use

Use a basic fare display input to display all fares available from one city to another.

How to use

Take the following steps to display fares for travel from Copenhagen to Singapore on 1 December. Enter: FDCPH1JUNSYD Screen response:

1 2 3

4 5

6

7

8 9 1 0 1 1 12 13 1 4 15 16

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How to use Screen description:

Explain Callout: Explanation:

Where fare levels 1 Date and local time when fares were lasted updated. are the same the display will be 2 Repeat of system entry. randomised on 3 City pair, day of the week and date. subsequent entries. 4 Relevant MPM for travel.

5 Public fares.

6 Column headers.

7 Fare display line numbers and carriers. IATA fares are identified by YY.

8 One way and round trip fares in local currency (DKK). R indicates round trip fares. Blank indicates one way fares.

9 Fare basis.

10 Booking class code.

11 Advance purchase requirement. + indicates that there is a reservations and ticketing requirement (refer to fare rules).

12 Minimum and maximum stay requirements.

13 Seasonal application.

14 Mileage or routing fares.

15 Global indicator.

16 Day or time restriction

Points to note:  Fares are displayed in low to high order.  Scroll down (MD) to display additional lines of fare information.

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Fare Rules

Fare rules may be accessed from fare display. It is possible to access: A menu of paragraph headings Specific paragraphs The entire rule A summary of the rule for city-pairs where ATPCO is the supplier

Menu of paragraph headings

Take the following step to display the menu of paragraph headings for the QF fare on line 5 of the fare display. Enter: FN 5 Response: Point out If there is no paragraph header for a particular item, the assumption is that there is no restriction.

Screen description:

Detail: Explanation:

Line 1 Repeat of system entry.

Line 2 Summary of fare detail from fare display.

Lines 3 - 7 Menu of paragraph numbers and headings.

Note: Enter FD to return to Fare Display screen.

Galileo for Travel Professionals 168 Module 8: Galileo Fares

Specific paragraphs

Take the following step to display paragraphs 6, 15, 17 and 17 from the paragraph menu: Enter: FN P6.15-17 Response:

Hands on FN*1/P0 (application) This will show the class of service eg business/economy/ World Traveller etc

Note: Enter FN 5 to return to the menu of paragraph headings at any time.

The entire rule

Take the following step to display all rule paragraphs for the QF fare on line 5 of the fare display. Enter: FN 5/ALL Response:

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Rule summary display

A rule summary may be obtained for city-pairs where ATPCO is the fare supplier. Take the following step to display a rule summary for the QF fare on line 2 of the fare display. Enter: FN 2/S Response:

Fare Routing

If a routing fare is identified in fare display, it is possible to display the applicable routing.

Take the following step to display the applicable routing for the AF fare on line 1 of the fare display. Enter: FR 1 Response:

Note: The routing display shows a choice of routings between CPH and SYD.

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Fare Display Search Qualifiers

Ins. Note A more appropriate fare display may be obtained by using search qualifiers. Not every qualifier is Search qualifiers may be input in any order, and may be used in two explained in this ways: module. Just those which are more As part of the initial fare display input frequently used. To update an existing display

Carrier Qualifier

The system default displays all carriers’ fares. The carrier qualifier may be used to limit the display to that of a specified carrier.

When to use

Use a carrier qualifier to display fares for travel with a specific airline.

How to use

Take the followings step to display fares for travel from London to Hong Kong with Cathay Pacific (CX) on 1 June. Enter: FDLON1JUNHKG/CX Screen response:

Galileo for Travel Professionals 171 Module 8: Galileo Fares

How to use (Cont.) Points to note:  Only fares for CX are displayed. A maximum of three carriers may be specified in a fare display entry.  Specified carriers may be added to an existing fare display with a follow up entry: FD/SK/SQ  Carriers may choose to have IATA fares suppressed when their fares are displayed.  Carrier coded fares show their correct booking class code, but IATA fares show only a generic booking class code. The display must always be changed to that of the required carrier to obtain the correct booking class code.

Journey Type Qualifier

The system default displays both one way and round trip fares. The journey type qualifier may be used to limit the display to either a one way or round trip fare display.

When to use

Use a journey type qualifier to display one way or round trip fares only.

How to use

Take the followings step to display only one way fares for travel from Nairobi to Lagos. Enter: FDNBO1JUNLOS–OW Screen response:

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Points to note:  Only round trip fares may be displayed by using the qualifier – RT  The journey type qualifier may be added to an existing fare display with a follow up entry: FD–RT or FD–OW  The warning UNSALEABLE FARES on line 3 indicates that additional fares exist which may not be sold at your agency location

Passenger Type Code Qualifiers

Adult fares are displayed as the system default. When a fare is required, other than an adult fare, a passenger type code must be used.

3-character standard passenger type codes and descriptions defined by ATPCO are available. Passenger type codes and descriptions may be displayed using the following entries.

Explanation: Format:

Display a complete list of codes and PTC descriptions

Display a list of codes and PTC/E descriptions beginning with the letter E

Search for a code by description. PTD/STANDBY Note: All passenger type codes/descriptions which match the word are displayed.

Passenger type codes with age requirements

When requesting fares for some passenger types you may need to specify the age of the passenger within the passenger type code. The input will vary depending on the way the airline has filed the fare. For example:

Explanation: Passenger Type Code:

Accompanied child CNN or C08 (age 8)

Senior citizen with age requirement SNN or S65 (age 65)

Military child MNN or M05 (age 5)

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When to use

Use a passenger description code to display fares for passengers other than adult.

How to use

Take the following step to display fares for a child for travel from London to Cairo with British Airways (BA) and Egyptair (MS). Enter: FDLON1JUNCAI/BA/MS CNN Screen response:

Note: If you include an age with the PTC in this example, no fares are displayed and you receive the following response:

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How to use

A maximum of 6 passenger description codes may be used in one entry. Take the following steps to display fares for an adult, child and infant for travel from Rome to Addis Ababa on Ethiopian Airlines.

Request the appropriate fare display. Enter: FD1DECROMADD/ET ADT CNN INF Screen response:

Working with Fare Basis Code Hands on Infant fares are shown at the top of the screen as they are the lowest Have students look fares. It is possible to move down (MD) through the list to find the at example with corresponding child and adult fares, but very time-consuming. adult, child and infant; An easy way to find the adult and child fares corresponding to the infant fare is to use a follow-up entry to modify the fare display using FDLONNYC01JUN the selected infant fare basis code. Enter: @MJWGB/VS FD@BKEE3MIT ADT CNN INF Screen Response

Note: Infant, child and adult fares are displayed for the selected fare basis code.

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Combining Search Qualifiers

Search qualifiers may be used in combination, and may be used in any order.

When to use

Combine search qualifiers to display a more appropriate choice of fares.

How to use

Take the following steps to display round trip fares for travel on BA from London to Johannesburg for an adult and child, specifying fare basis W2BA. Enter: FDLON1JUNJNB-RT ADT CNN/BA@W2BA Screen response:

Emphasise

Search qualifiers may be used in any order.

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Follow-up Inputs

Hands on Once a Fare Display has been requested, follow-up inputs can be made to update the initial request. The use of follow-up inputs results in a new

Fare Display reflecting the new requirements. Have students practice some of these inputs For example:

Format: Explanation:

FD-OW Updates the previous fare display to show one way fares only.

FD12DEC Updates the specified date of the previous fare display.

FD/TG/BR Updates the previous fare display to show fares for Thai Airways (TG) and Eva Airways (BR).

FD–RT CNN (or C08) Updates the previous fare display to show round trip fares for a child.

FDOBOS Updates the origin city of the previous fare display to show Boston.

FDDPAR Updates the destination city of the previous fare display to show Paris.

FD@YEE3M Updates the previous fare display to show the YEE3M fare only

FD@C Updates the previous fare display to show business class fares only

Note: FD redisplays the active fare display.

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Fare Booking Classes

Follow-up entries may be made after a fare display to determine the correct class of service that must be booked for different carriers participating in an international itinerary.

Refer to the RJNCGB6 fare on line 1of the following fare display for travel from London to New Orleans with BA, and the subsequent routing display.

Fares displayed on lines 1-6 are routing fares, indicated by the R in the MR column. Hands on Take the following step to display the permitted routing for the fare on line Have students look at 2. Enter: other examples: FR 1

FD1JUNLONJAX/BA Screen response:

FR 1 (allows AA)

FDC 1//AA

Note: The routing indicates that travel is permitted on AA between the US gateway city and MSY.

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When to use

Check the booking class when a different carrier is participating in an international itinerary.

How to use

Explain Take the following step to check which class of service to book for carrier The “owner” of the AA between BOS and MSY. Identify the line number and the secondary fare is considered carriers: the primary carrier, Enter: FDC 1//AA and the carrier participating in it, is Screen response: the secondary carrier.

Note: The display indicates that the AA flight between BOS and MSY must be booked in M class to qualify for the RJNCGB6 fare. Example Booking File:

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Galileo Fares Formats

Fare Display Qualifiers (H/FD)

The following qualifiers may be used to request a more specific display. You may include them at the end of an original display, or use them as an update entry when prefixed with FD.

Format: Explanation:

/QF Specified carrier

–OW Type of fares – one way and round trip --RT

*ADT Passenger type – adult, child and infant *CNN (or) C08 *INF

–B Fares with booking class B (carrier required)

@C Business class fares only (@F for First class)

@YPX3M Specified fare basis only

.EH Travel via eastern hemisphere

:P Private fares only

:C Net fares only

-PRI-ACCT With specified account code

/X High to low order

Fare Notes

Format: Explanation:

FN 12 Display menu of paragraphs for specified line number

FN P20 Display fare notes for specified paragraph number

FN 3/P6.8.14 Display fare notes for paragraphs 6, 8 and 14 for the specified line number

FN 4/ALL Display all fare notes for the specified line number

FN 2/S Display fare notes summary for the specified line number

FR 5 Display fare routing for the specified line number

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Module Review

Use your study guide and the Galileo system as you work, and use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.

1. A customer wishes to fly from London to Copenhagen on 1st of next month and asks you for the lowest one way fare. What is the:

Fare Display entry:

Lowest fare?

Which airline?

Booking class?

2. Your customer then asks you for the lowest round trip fare for travel with BMI (BD). Update your Fare Display and answer the questions. What is the:

Fare Display entry?

Lowest fare?

Booking class?

Fare basis?

Minimum stay?

Maximum stay?

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3. Your customer wishes to travel from London to Hong Kong with his family on 1st of next month. The party consists of two adults; one child aged 7 years and an infant. He wishes to fly with British Airways (BA), and stay in HKG for at least 3 weeks. He wants the lowest fare. What is the:

Fare Display entry?

Lowest adult fare?

Lowest child fare?

Lowest infant fare?

Booking class?

Fare basis (adult)?

Minimum stay?

Maximum stay?

Advance purchase?

4. One of your customers is based in Dallas and wishes to attend an oil conference in Aberdeen next month. He asks you to compare one way business class fares with American Airlines (AA), United Airlines (UA) and British Airways (BA). What is the fare for each airline?

Fare Display entry

AA:

Fare

Booking class

Fare basis

UA:

Fare

Booking class

Fare basis

BA:

Fare

Booking class

Fare basis

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5. Obtain a Fare Display for round trip travel from London to Lisbon, departing on 1st of next month.

Fare Display entry:

Update the display to show fares for TAP Air Portugal (TP) only.

Fare Display entry:

How much is the lowest round trip fare?

Fare:

Fare basis:

Booking class:

What are the restrictions to this fare?

Minimum stay:

Maximum stay:

Advance purchase:

Are changes permitted after reservations have been made?

Entry:

Answer:

If the booking is cancelled the day before departure, how much of the fare may be refunded?

Entry:

Answer:

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6. Obtain a Fare Display for travel from London to Bangkok, departing on 1st of next month with Thai Airways (TG). Your customer enquires about the QLSX2M fare.

What are the minimum and maximum stay restrictions to this fare?

Minimum stay:

Maximum stay:

If the booking is cancelled the day before departure, how much of the fare may be refunded?

Entry:

Answer:

Update the display to show one way fares only.

Entry:

How much is the lowest one way fare?

Answer:

Does this fare allow stopovers?

Entry:

Answer:

Obtain a Fare Display for travel from Manchester to Brisbane, departing on 1st of next month with Qantas (QF), travelling via an Atlantic Pacific routing.

What is the lowest round trip fare?

Entry:

Answer:

What are child an infant fares for the same journey?

Entry:

Child fare:

Infant fare:

In which class must reservations be made on Qantas?

Answer:

Galileo for Travel Professionals 184

Module 9: Fare Quote and Shopping

Galileo Fare Quote calculates the price for an itinerary, taking into Ins. Note account all appropriate fare rules and fare construction principles. Ensure that all Booking Files are prepared in The system is designed to quote a fare for a maximum of 16 segments order to demo this and a maximum of eight fare components. Fares for a maximum of 99 module. passengers may be quoted in one entry, with a maximum of four You may need to rebook passenger types. flights on the day that you teach this module, so that fares quoted will be Fares are obtained from the Galileo Fares database in which can be correct for reservations stored both public fares and agency private fares. made the same day.

Module Objectives

Upon completion of this module you will be able to:

 List fare quote assumptions

Hands On  Work with fare quote (FQ) All to make same entries as instructor.  Work with fare quote best buy (FQBB)

 Define the fare quote guarantee

 Apply fare quote qualifiers

 Work with filed fares in a Booking File

 Search for fares using Focalpoint Shopping

Galileo for Travel Professionals 185 Module 9: Fare Quote and Shopping

Fare Quote Assumptions

The following assumptions are made when a fare is quoted:

 All passengers in a Booking File require quotes

Read  All passengers are adults, unless an infant or a specific passenger type code has been used when the name field was added. Be sure to read through these assumptions.  All segments are to be quoted

 Sale and ticketing to take place in the country of set location

 Ticketing to take place on the same date as the fare is quoted, or within the guarantee limits

 A stopover is assumed where connections are 24 hours or more for international travel, and 4 hours or more if the journey is within North America

 Passengers are not exempt from ticketable taxes

Fare quote qualifiers may be used to override any or all of these assumptions.

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Fare Quote (FQ)

Fare Quote quotes the lowest applicable fare for the booked itinerary, and it is automatically filed in the Booking File.

Note: Any markets who do not use Automatic Plating Carrier will receive the response ‘Unable to file need Plating Carrier’ in the last line of the fare quote entries shown in this module. The fare will need to be requoted by adding /Cxx to the end, where xx is the plating carrier.

When to use

Use FQ when you wish to quote the lowest fare for the booked itinerary.

How to use

Refer to the following Booking File.

Ins. Note Take the following step to quote the lowest fare for the itinerary as All examples are booked: shown without including the plating carrier. Encourage  Enter: FQ the use of Plating Response: Carrier Logic in markets where it is activated, as it checks interline agreements as well as ensuring the ticketing office has authority to ticket on the particular carrier. Refer to ASK Travelport for more details. The fare quote response will always be in the currency of the agency location

Galileo for Travel Professionals 187 Module 9: Fare Quote and Shopping

Screen description:

Detail: Explanation:

FQ Repeat of system entry.

FQG 1-2 Guaranteed fare quote for passengers 1 and 2 specifying the base fare for each passenger, total ticketable taxes for each passenger, and total of the fare and taxes for both adult passengers.

FQG3 Guaranteed fare quote for passenger 3 specifying Ins. Note the base fare and total ticketable taxes, and total of the fare and taxes for the infant. Some country taxes are ticketable taxes, GRAND Grand total of fare and ticketable taxes for all and must be paid TOTAL passengers in the Booking File. when a ticket is issued. ADT Notes showing fare restrictions and currency Other taxes are non- conversion if appropriate, Ticketing Agency and INF ticketable taxes, and default plating carrier for each passenger type in the must be paid by the fare quote. passenger when he checks in. Points to note:  Fares are automatically filed in the Booking File following an FQ input, provided there are names present.  Enter FQ to redisplay the last fare quote response anytime during the current session.

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Fare Quote Displayed in Linear Format

When the fare has been filed in the Booking File, it is possible to display the fare in linear format.

When to use

Display the linear fare to see the detail to be printed on the ticket.

How to use

Refer again to the Booking File.

The fare is stored in the filed fare field in linear format. 1. Display the filed fare field. Enter: FF Response:

Screen description:

Detail: Explanation:

FQ1 - S1-2 Fare quote 1 for segments 1 and 2, date the fare was quoted, and sign on and duty code.

P1, P2, P3 Passenger numbers and names. Guaranteed status, date until which the fare is guaranteed (7 days within IATA Europe), and the total of fare and ticketable taxes for each passenger.

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1. Display the details of the fares quoted in fare quote 1. Enter: FF1 Response:

Detail: Explanation:

FQ1 - Fare quote 1 for segments 1 and 2, date the fare was S1-2 quoted, and sign on and duty code.

P1, P2 Passenger numbers and names. Guaranteed status, date until which the fare is guaranteed (7 days within IATA Europe), and the total of fare and ticketable taxes for each passenger.

LON VS Fare construction, IATA ROE and PFCs collected. NYC…

FARE Fare in local currency, equivalent in currency of payment, taxes in the currency of payment, total of equivalent and taxes in the currency of payment.

S1, S2 Fare basis and baggage allowance for each segment.

NONREF Fare restrictions, endorsements. NONEND

P3 Fare quote for passenger 3.

T P1- Ticketing passenger 1-3, for segments 1-2 with plating 3/S1-2/ carrier stored as a ticketing modifier and E ticketable. CVS/ET

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Points to note:  To display the linear fare for each individual passenger, enter Hands on FF1P1, FF1P2 or FF1P3 as appropriate.  If a fare has not been filed in the Booking File, enter F Q to view Ignore Booking File the construction in linear format.

Fare Quote Best Buy (FQBB)

Fare Quote Best Buy quotes the lowest fare for which seats are available for the booked itinerary (this will normally be an economy fare). Modifiers can be added to specify a cabin type (e.g. Business or Premium Economy.)

There are two possible responses to a Best Buy fare request:

Ins. Note  Flight segments must be rebooked in a different booking class code to obtain the Best Buy fare. FQBB is functionality that you would only use  Booking class codes have been used correctly to obtain the Best Buy for travel in the fare and no rebooking is required. economy class cabin. Points to note:

 Fare Quote Best Buy can only be requested for an itinerary with a maximum of 16 segments, and all must be confirmed.

When to use

Use FQBB when you wish to quote the lowest available fare for the booked itinerary.

Note: If no cabin modifier is used in the format, the fare quoted will always be the cheapest (usually economy), regardless of the class in which the original itinerary was booked.

Galileo for Travel Professionals 191 Module 9: Fare Quote and Shopping

How to use

Refer to the following Booking File.

Take the following step to quote the lowest available fare:

 Enter: FQBB Response:

Note: The quoted fare is not filed in the Booking File.

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Screen description:

Detail: Explanation:

FQBB Repeat of system entry.

System message advising that segments 1 and 2 Best buy must be rebooked in V class to qualify for the lowest quotation available fare.

Guaranteed fare quote for passenger 1 specifying FQG1 the fare basis, total fare the each passenger, total ticketable taxes and total of fare and taxes for the adult passenger.

GRAND Grand total of fare and ticketable taxes for all TOTAL passengers in the Booking File.

ADT Notes showing fare restrictions, currency conversion, if applicable, Ticketing Agency and

default plating carrier for the adult passenger

TO FQBBK prompt to rebook the itinerary into V class if REBOOK the quoted fare is required.

Rebooking the Itinerary

When to use

Rebook the itinerary in V class if the quoted fare is required.

How to use

Take the following step to rebook the itinerary into V class.

 Tab to the prompt and enter: FQBBK

Ins. Note Response:

Instructor only to rebook - students to observe.

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Screen description: Hands on

Ignore Booking File Detail: Explanation:

BEST BUY Successful rebook message.

REBOOKED Note to confirm which segments have been SEGMENTS rebooked.

GRAND Grand Total response. The fare is automatically TOTAL filed in the Booking File.

No Rebooking Required

If no rebooking is required, the following response is received:

Points to note:

 The booking class codes used are correct for the lowest available fare, and therefore no rebook is required.

 When no rebooking is necessary, the fare is automatically filed in the Booking File, provided a name field is present.

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Best Buy by Cabin

A modifier may be used for Best Buy transactions to allow the user to request the best fare by ‘cabin’.

The five cabin modifiers are:

-PREMFPremium First Class -FIRST First Class -BUSNSBusiness Class Ins. Note -PREMEPremium Economy -ECONEconomy Refer to ASK Travelport for a recent These are added to the end of the FQBB with a double plus sign. update on FQBB++-AB For example: Fare quote as booked useful for itineraries FQBB++-BUSNS with mixed classes. Galileo 360º Fares will process the best buy request, returning the best available fare for the cabin requested. When the cabin modifier is used and no fares are either available or found in the cabin requested, the following error message will be output.

NO FARES AVAILABLE FOR REQUESTED CABIN

When to use

Use Best Buy by Cabin when you wish to quote the lowest available fare for a specified cabin.

How to Use

Refer to the following Booking File

Galileo for Travel Professionals 195 Module 9: Fare Quote and Shopping

Take the following step to quote the lowest available fare:

 Enter: FQBB++-FIRST Response

Detail: Explanation:

FQBB++-FIRST Repeat of system entry.

System message advising that segments 1 and 2 Best buy must be rebooked in A class to qualify for the quotation lowest first class fare.

Guaranteed fare quote for passenger 1 FQG1 specifying the fare basis, total fare the each passenger, total ticketable taxes and total of fare and taxes for the adult passenger.

GRAND TOTAL Grand total of fare and ticketable taxes for all passengers in the Booking File.

ADT Notes showing fare restrictions, currency conversion, if applicable, Ticketing Agency and

default plating carrier for the adult passenger

FQBBK prompt to rebook the itinerary into A TO REBOOK class if the quoted fare is required.

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Fare Quote Guarantee

Statement of Guarantee

Galileo guarantees that automatic fare quotes from Galileo Fares are Read valid at the time of ticketing. Galileo will cover the cost of fare Be sure to read claims/debit memos from airlines resulting from a fare quote error. through this page and the next. Automatic fare quotes are identified by the guaranteed status printed on the ticket. Fare quote status codes used on tickets are the source of reference for determining if the fare quote falls under the guarantee. In no way is this policy meant to guarantee the lowest fare, but rather that the fare is valid at the time of ticketing.

Guarantee General Provisions

Galileo guarantees fare quotes automatically produced by Galileo Fares at the time of ticket issuance whether paper or electronic tickets, and for tickets issued within seven days after the fare was filed in the Booking File for IATA Europe, subject to meeting all of the following criteria.

 The fare claim/debit memo is received by Galileo Fares within one year of ticket issuance.

 The fare quote is filed in the Booking File at the time of ticketing.

 All ticketing and reservations restrictions are adhered to when the ticket is issued.

 Supporting documentation is provided, such as a copy of the flown ticket, the fare claim/debit memo from the airline, or a copy of the Booking File.

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Fare Quotes within IATA Europe

Fares are guaranteed for seven days (including the day of quotation) provided there is no conflict with the fare rules.

The fare quote will expire at midnight, local time on day seven. The day on which the fare is quoted is counted as day one. For example, a fare quoted on the 11th October will expire at midnight, local time on the 17th October.

Where there is no conflict with the fare rules, the guarantee means that a fare may be ticketed at any time within the seven day period, without a new quote being obtained.

Fare Quote Status Codes

The following table lists the fare quote status codes that you will see when working with Galileo Fares.

Fare quote Explanation: status code:

A Airline Private fare

Built fare, input manually by an agent. B Not guaranteed.

C status is output when a fare is quoted C automatically and the advance purchase rule is indicated in hours.

G Guaranteed fare as explained on previous pages.

I Invalid fare, as a result of an itinerary change.

Manual fare. System-generated fares which are not M guaranteed because of the use of fare quote qualifiers.

Non-guaranteed fare when quoted outside IATA N Europe and not ticketed within the same transaction.

Agency private fare, not guaranteed (with the exception of Agency Private Fares created by means P of a mark-up or mark-down only of an airline filed fare)

Fare restored by agent for re-ticketing. R Not guaranteed.

Expired fare. Guaranteed fares expire at midnight X local time on the last day of the guarantee.

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Fare Quote Qualifiers

Fare Quote qualifiers can be added to FQ and FQBB entries, to override the basic fare quote assumptions listed at the beginning of this module.

Some fare quote qualifiers which may be used are:

 Passenger

 Passenger description

 Segment

Ins. Note Refer to the following Booking File. Not every qualifier is explained in this module; just those which are more frequently used.

Passenger Qualifier

The system default quotes fares for all passengers.

When to use

Use a passenger qualifier when you wish to quote a fare for a specific passenger in the Booking File.

Galileo for Travel Professionals 199 Module 9: Fare Quote and Shopping

How to use

Take the following step to quote a fare for passenger 2 only.

 Enter: FQP2 Response:

Point out

Passenger numbers are taken from the name field in the Booking File.

Note: The fare quote response is for passenger 2 only.

Example formats:

Format: Explanation:

FQP1.4 Quote for passengers 1 and 4.

FQP2-4 Quote for passengers 2 through 4.

FQP2.4-7 Quote for passengers 2, 4, 5, 6 and 7.

Note: A hyphen indicates through, and a dot indicates and.

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Passenger Type Codes (PTC)

Ins. Note It is not normally necessary to include a passenger type code as part of If you have trained the the fare quote entry, as it can be incorporated into the name format. delegates to add the PTC However, if it is omitted from the name field the system, will assume all to the name field this area can be omitted or just passengers are adults (with the exception of infants, who are specifically referred to. It is probably identified in a Booking File). easier to go back to names and N.P3@*P-C10 if they Note: Enter PTC to display a list of applicable passenger type codes. have forgotten to enter it.

When to use

Use a passenger type code to identify a passenger other than adult.

Take the following step to quote a fare for all passengers in the Booking File, identifying passenger 2 as a child.

 Enter: FQP1.2 C08.3 Response:

Ins. Note

If the airline has not filed any age restriction, CNN may be used as the passenger type code to quote a child fare.

If an airline has filed an age restriction, NN must be replaced by the age for fare quote purposes, as in C08 opposite.

Galileo for Travel Professionals 201 Module 9: Fare Quote and Shopping

Detail: Explanation:

FQG 1 Guaranteed fare quote for passenger 1 specifying the base fare, total ticketable taxes and total of the fare and taxes for the adult (ADT)

FQG2 Guaranteed fare quote for passenger 2 specifying the base fare and total ticketable taxes, and total of the fare and taxes for the child (C08).

FQG3 Guaranteed fare quote for passenger 3 specifying the base fare and total ticketable taxes, and total of the fare and taxes for the infant (INF).

GRAND Grand total of fare and ticketable taxes for all TOTAL passengers in the Booking File.

ADT Notes showing fare restrictions and currency conversion if appropriate for each passenger type in

the fare quote.

Note: To display the filed fare field, enter FF.

Example formats:

Format: Explanation:

Quote for passengers 1 and 2 FQP1.2.3-4 C07 (adult), and passengers 3 and 4 (both children, aged 7 years).

Quote for passengers 3 only (child FQP3 C04 aged 4 years).

Quote for passengers 1 (adult), passenger 2 (youth), passenger 3 FQP1.2 YTH.3 C09.4 (child aged 9 years) and passenger 4 (adult).

Note: A hyphen indicates through, and a dot indicates and.

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Summary

 Passenger numbers must be in ascending order.

 If a passenger description code is not preceded by a passenger number, e.g. FQBB CNN, the system will assume all passengers are of the specified passenger type.

Ins. Note  If there is no specific fare for the passenger description code requested, the system will default to the applicable adult fare. This will be reflected in the passenger description (PSG DES) and a Ignore Booking File warning message will appear below the grand total of the fare quote response.

 Passenger description codes which require a specified percentage discount such as RP or IF, result in a fare quote with FQM (manual status), and fares are not guaranteed. The system simply discounts an adult fare by the percentage specified, but does not validate that the percentage is correct, or that such a fare is permitted for the itinerary.

Passenger type codes

Passenger type codes and descriptions may be displayed using the following entries.

Explanation: Format:

Display a complete list of codes PTC and descriptions

Display a list of codes and PTC/E descriptions beginning with the letter E

Search for a code by description. PTD/STANDBY Note: All passenger type codes/descriptions which match the word are displayed.

Passenger type codes with an age requirement

If an airline has not filed any age restriction, and standard rules apply, Ins. Note then passenger type codes such as CNN or SNN may be used in fare quote, e.g. FQ CNN or FQ SNN. 2-character passenger description codes are still displayed if using However, if an airline has filed an age restriction, NN must be replaced Viewpoint. by the age for fare quote purposes, e.g. FQ C10 OR FQ S65.

Note: The age that is input is validated against the age restriction in the fare rule, e.g. C10 or S65.

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Segment Qualifier

The system default quotes fares for all segments.

Refer to the following Booking File.

When to use

Use a segment qualifier when you wish to quote a fare for specific segments in the Booking File.

How to use

Take the following step to Fare Quote Best Buy quote for segments 1 and 4 only.

 Enter: FQBBS1.4 Response:

Ins. Note Example formats: Format: Explanation: Have students make two more entries: FQS1-2.4 Quote for segments 1, 2 and 4.

FQS2 FQS1.4 Quote fares for segments 1 and 4.

Fare quote best buy for segments 1, 4, 5 and FQS3 FQBBS1.4.5-6 6.

Note: If duplicate segments exist in an itinerary, confirmed in one class and wait-listed in another, segment select inputs must be used.

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Working with Filed Fares

Fares are stored in the Booking File in the filed fare field. Most fares are Hands on filed automatically and once filed may be: Display filed fare field for Japan Booking Action: Format: File.

FX1 to cancel fare 1 Displayed in FF summary format FXALL will cancel remaining filed fares. Displayed in detailed FF1 Display filed fare 1 linear format FF2P3 Display filed fare 2 for passenger 3

Filed fare field will be automatically updated Ticketed when a ticket is issued.

FX1 Cancel filed fare 1 FX1.3.5 Cancel filed fares 1, 3 and 5 FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6 Cancelled FX1P2.4 Cancel filed fare 1, passengers 2 and 4 FXALL Cancel all filed fares

Restored for re- FF1@R Hands on ticketing

Ignore the Booking FF1BG40K File. Note: Free baggage allowance may be Amended amended without altering the guarantee status of the fare. Other areas of a fare may be amended using manual fare build entries.

Note: It is necessary to cancel any duplicate fares before end transaction.

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Fare Quote Formats

Formats may be found in the Help pages. The following are sample entries.

Fare Quote (H/FQ)

Format: Explanation:

FQ Quote lowest fare for class booked

FQP1.2.3 C09 Quote lowest fare for class booked, specifying passenger numbers and type (PTC not required if added to the name field)

FQS2-3 Quote lowest fare for class booked, for segments 2 and 3 only

FQ@YEE6M Force fare quote for fare basis YEE6M

FQ:P Quote lowest private fare for class booked

FQ:C Quote lowest net fare for class booked

FQ-ACCT:P Quote lowest fare private fare with/without specified account code

FQ/ACC Quote discounted passenger type (e.g. child) accompanied by an adult on a separate Booking File (when PTC in name field)

FQCAA Quote lowest fare for class booked for markets not using Automated Plating Carrier

Fare Quote Best Buy (H/FQ)

All modifiers shown above can also be added to FQBB formats.

Format: Explanation:

FQBB Quote lowest available fare for flights booked

FQBB++-PREMF Quote lowest available Premium First Class

FQBB++-FIRST Quote lowest available First Class

FQBB++-BUSNS Quote lowest available Business Class

FQBB++-PREME Quote lowest available Premium Economy Class

FQBB++-ECON Quote lowest available Economy Class

FQBBK Rebook classes for lowest available fare

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Focalpoint Shopping

Focalpoint Shopping provides access to the wealth of Galileo 360º Fares and searches for low fare options and available flights using a fast and efficient cryptic transaction incorporating a wide variety of options to customise and streamline the search.

Focalpoint Shopping can quote fares of up to 8 flight segments – booked or unbooked, for up to 9 passengers, and searches public, private and net fares.

Booked Itineraries

Focalpoint Shopping entries can be used to search for alternative pricing and itinerary options for the same dates and destinations as booked.

When to Use

To obtain alternative fares and routings for a booked itinerary.

How to Use

Refer to the following Booking File

Ins. Note To use Focalpoint Shopping:

Enter: FS Refer to ASK Travelport for a recent update on E pricing to ensure latest updates. Also useful to demo on Viewpoint

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Response

In this example a total of 8 Pricing Options and 12 Itinerary Options have been returned. Pricing Option 1 is a ‘Best Buy’ (without cabin preference) of the itinerary as booked.

Pricing Option is the term associated to each unique fare level.

Itinerary Option refers to the number of unique itinerary patterns returned for each request. The same fare may be available with several different itinerary options.

The asterisk on the right-hand of the display against some of the flights indicates that Focalpoint Shopping has dynamically checked availability across a direct link to the carrier's database.

Format: Explanation:

FSKn Rebook the required pricing option

*FSn Display the fare construction

FQNn Display fare rules

More*n Display additional itinerary options for the specified pricing option

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Displaying the fare construction

Tab and enter to display the required fare construction.

For example, to display the fare construction for pricing option 2, enter: *FS2

Note: Enter *FS to return to the results screen.

Displaying the fare rules

Tab and enter to display the components of the fare rules.

For example, to display the fare rules for pricing option 2, enter: FQN2

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Booking the Itinerary

Tab and enter to book the itinerary for the required fare.

For example, to book the itinerary for pricing option 2, enter: FSK2

Display the record to see the new itinerary. The original flights have been cancelled.

To store the fare enter FQ.

Follow-up formats

The following follow-up formats are available:

Format: Explanation:

FSMORE View more pricing options. Note: Results are grouped in bundles of 8. This only displays if more than 8 results are returned.

FS* Redisplay the results screen

FS- Move back to the previous group

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Using Search Modifiers

You can use pricing and availability modifiers to customise your search in order to meet the needs of your customer. For example, you can specify a search for direct flights, and indicate the required class of travel and preferred airlines.

When used together, pricing modifiers must be specified first and separated from availability modifiers using ++ as a separator. Pricing modifiers

All pricing modifiers that are currently available with fare quote functionality, FQ, FQBB, FQBC, FQBA and FQA may be used with Focalpoint Shopping.

Note: You must separate multiple pricing modifiers with a / slash.

The following are some example entries:

Format: Explanation:

FS*C10 Focalpoint Shopping for a child aged 10. Note: This is not necessary if the PTC has been entered in the name field.

FSP2 Passenger 2 only

FSTE Tax exempt

FSS1-3 Segments 1 through 3 only

FS:P Private fares only

FS:C Net fares only

FS*STU/P1/TE/:P Focalpoint Shopping for a student fare, passenger 1, tax exempt and private fares only. Note: You must separate multiple pricing modifiers with a / slash.

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Availability modifiers You must precede availability modifiers with a double ++.

Format: Explanation:

/BA Specify carrier

/CX# Include only the specified carrier

/BA/LH/BD Specify maximum of three carriers

/UA-/AA-/CO- Exclude maximum of three carriers

//*A Specify alliance carriers (Star Alliance)

//*O- Exclude alliance carriers (One World)

.D Direct flights and non-stop flights

-FIRST Cabin preference – First Class -BUSNS Cabin preference – Business Class -ECON Cabin preference – Economy Class Note: The first pricing option returned from a booked itinerary is always a FQBB of the itinerary without cabin preference.

.DXB Specify connecting city

.JED- Exclude connecting city

-10 Search for days earlier than booked

#5 Search for days later than booked

Format examples

Format: Explanation:

FS++.D Direct flights only

FSS1-3++/BA Segments 1 through 3 only with a specified carrier

FS*S1.2++-BUSNS Segments 1 and 2 only in business class.

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Without a Booked Itinerary

Focalpoint Shopping allows you to search for fares without booking an itinerary.

When to Use

To obtain a variety of different pricing and routing options for a prospective itinerary.

How to Use

Refer to the following example for travel from London to Madrid, travelling 01 June, returning 08 June.

 Enter: FSLON01JUNMAD08JUN

As with a booked itinerary Focalpoint Shopping returns pricing and itinerary options. This example has 5 different prices available, but 181 different itinerary variations. The tab options available here are the same as before:

Format: Explanation:

FSKn Rebook the required pricing option

*FSn Display the fare construction

FQNn Display fare rules

More*n Display additional itinerary options for the specified pricing option

Focalpoint Shopping may also return Sponsored Flight options. The Sponsored Flight will appear above the neutral shopping results and will be identified by a new “Sponsored Flights” header.

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Refer to the following shopping request for fares from Houston to Rio de Janeiro on 20th February.

The Sponsored Flight shown in this example is UA 129, and identified as pricing option SF. To book the Sponsored Flight option, tab to >FSKSF· and press enter.

Note: Only one Sponsored Flight trip will appear on a shopping screen. It may be a one-way, round-trip or open jaw. All segments making up the trip will be on the same carrier.

Using Modifiers to Customise your Search

Pricing and availability modifiers may be used to make a more specific search.

Refer to the following example:

 Enter: FSLON1JUNDXB8JUNLON++/EK/-BUSNS

This search is for Business class fares only with Emirates. When no booking is held, the first option returned is also for the cabin requested. (In this case Business)

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Format Examples

Format: Explanation:

FSLON10JANDXB One way journey

FSLON10JANDXB20JANLON Round trip journey

FSBKK1JUNHKG7JUNSIN10JUNTYO15JUNBKK Circle trip journey

FSLON10JANDXB--AUH20JANLON Surface sector

FSROM1JUNX-JFKCVG20JUNX-JFKROM Connecting point

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Pricing modifiers

You must precede pricing modifiers with a single +.

Input Format: Explanation:

FS2LON20DECJKT Two passengers

FSFRA1JUNLON10JUNFRA+*C10 Passenger type code

FS2HKG10JUNTYO20JUNSIN+P1.2*C04 Adult and child aged 4 years

FSFRA1JUNLON10JUNFRA+:P Private fares only

FSFRA1JUNLON6JUNFRA+-ACCT CODE Private fares with an account code

FSFRA1JUNLON6JUNFRA+PE00 Fares with no penalty

FSFRA1JUNLON6JUNFRA+:NR Fares with no restrictions

FSFRA1JUNLON5JUNFRA+TE-GB Fares with tax exemption

Flight segment modifiers

Input Format: Explanation:

FSSYD1JUNTYO/QF10JUNHKG/CX Specified carriers each segment

FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST Preferred cabin class on each sector

FSZRH10JUNLHR.M#20JUNZRH.E# Preferred morning and evening departure times on each sector

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Itinerary modifiers

You must precede itinerary modifiers with a double ++.

Format: Explanation:

FSLAX1JUNLON10JUNLAX++//*A Specified alliance

FSSYD1JUNAKL10JUNSYD++/QF/NZ Specified carriers

FSSIN10JUNHKG20JUNSIN++-FIRST Specified cabin class

FSCDG10JUNMAD12JUNCDG++.D Direct flights only

Pricing and availability modifiers combined

If you use both pricing and availability modifiers, you must precede the first pricing modifiers with a single +. The first availability modifier must then be preceded by a double ++.

Format: Explanation:

FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA Tax exemption and preferred carriers

FSLON1JUNHKG10JUNLON+:NR++-BUSNS No restrictions and business class

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Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished with any bookings please Ignore them. Check your answers in Appendix A: Answer Key.

1. Retrieve the following Booking File for passengers Alonso. Request a basic fare quote (FQ).

Write down your fare quote entry:

Adult fare:

Child fare:

Infant fare:

How much is the free baggage allowance?

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2. Retrieve the following Booking File for passenger Clifford. Request a basic fare quote.

Write down your fare quote entry:

Adult fare:

Is this the lowest fare for the journey? What entry checks for the lowest fare?

Rebook the itinerary in the correct class to qualify for the lowest fare. What is the entry?

How many filed fares are now in the Booking File?

What is the status of each of the filed fares? What do they indicate?

What is the entry to cancel the fare no longer required?

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3. Retrieve the following Booking File for passengers Robertson.

What is the business class (J) fare for the itinerary with Virgin?

What is the entry to check for any cheaper business class fares on the same flights?

What is the fare, fare basis code and booking class?

Rebook the cheaper fare. What is the entry?

What entry could you make to check for alternative business class fares with other airlines?

Book the lowest alternative offered. What entry did you make?

Ensure you have a valid fare quote stored for this fare and cancel any unwanted fares.

4. Your passenger wishes to fly from Manchester to Nice on 1st June and return on 8th June and requires alternatives on various airlines before making a booking.

Write down the best entry to make this request?

How many Pricing and Itinerary options have been returned?

What entry do you make to view the fare construction and tax breakdown of the first fare?

What is the entry to go back to the previous screen?

How many itinerary options are there for the second pricing option, and how do you view them?

How do you display the fare rules for the first pricing option?

Is a refund applicable if the journey is cancelled before departure?

Finally, book pricing option one for the passenger, using your own name and ensure a fare is stored in the booking.

Galileo for Travel Professionals 220

Module 10: Managing Booking Files in Queue

Galileo provides a queue system for the management, sorting and storage of Booking Files. Each pseudo city has a set of numbered queues. Within this set, there are queues with predetermined functions and queues that your agency can customise for internal use.

The queue system allows you to sign into and out of queues, place Booking Files on a queue and perform various maintenance functions on the Booking Files currently on queue.

Module Objectives

Upon completion of this module, you will be able to: Identify the three main types of queues and their purpose Display the number of Booking Files on queue Sign in to a queue Identify status codes and advice codes Work a queue Exit a queue Place a Booking File on a queue

Queue Structure

Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of them are programmatic queues and Booking Files are placed on these queues automatically. These queues usually contain items such as flight confirmations, waitlist clearances, and schedule changes. The other 74 non-programmatic queues can be customised for your office needs.

Additionally, there are four queues used to receive or count Booking File messages. These special queues are identified by title instead of by number.

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Programmatic Queues

Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and leisure travel companies about changes you need to make to Booking Files.

The following table lists the majority of available programmatic queues, their associated number, and the types of Booking Files they contain. Enter:

QPB

Ins. Note Queue Name: Number: Message and Booking File Types:

Review with Urgent 0 Contains Booking Files that require urgent students. action. Booking Files may be placed on this queue by an agent in their own QPB shows a list pseudo city, by an agent in an associated of all queues with agency, or by a Galileo office. titles and Booking File count. General 1 If no queue number is specified, a Booking File placed on queue will automatically fall onto the general queue.

Past Date Quick 1 PD Past date Booking Files for subsequent default retrieval.

Seating replies 2 Booking Files with replies to seating requests.

Ticket 10 Booking Files with future ticketing dates. arrangement (TAU)

Review booking 12 Booking Files that contain a review booking field.

Vendor remarks 16 Booking Files containing replies from airlines.

Waitlist 17 Booking Files with waitlist confirmations confirmation (status KL).

Urgent 18 Booking Files with confirmation (status confirmation KK) from carriers for travel within the next 14 days.

General 19 Booking Files with confirmation (status confirmation KK) from carriers for travel outside the next 14 days.

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Unable 20 Booking Files with UU or US status.

Unable to 21 Booking Files with UC, UN or NO status. confirm

Time change 22 Booking Files with time changes (TK or TL status).

Auxiliary service 24 Booking Files with service responses from advice hotel and car vendors

Service 25 Booking Files with replies to SSRs information advice

Special Queues Special queues have three-letter titles. They hold messages and Booking File counts for special functions.

The following table lists each special queue, its associated title, and the Point out types of information found there.

UTC and LMT are not much used by travel Queue: Title: Format: Information: agencies Supervisor SPV QS Messages for the attention of the supervisor or manager of an office. Need authorisation to access.

Message MSG QM Messages of a more general nature to colleagues in the same office, or between associated agencies and a Galileo office.

Unable to UTC QUTC Count of Booking Files with “unable contact to contact” notices. Note: You cannot sign into the UTC queue, and is little used in an agency environment.

Left message LMT QLMCB Count of Booking Files with “left to call back message to call back” notices. Note: You cannot sign into the LMT queue, and is little used in an agency environment.

Note: These queues will be worked by your agency supervisor or servicing department.

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Non-Programmatic Queues

There are 74 non-programmatic queues that you can structure any way you like. Some agencies use certain queues to store Booking Files that need additional work, that need to be reviewed by a quality control department, or that need to be assigned to a specific individual in the agency.

Some agencies assign a non-programmatic queue to each individual working in the agency, so that they can follow-up with customers on Booking Files that they have created themselves.

Queue categories

Non-programmatic queues may be divided into categories and date ranges to allow additional storage capacity. A category is a sub-division of a queue and may be defined for use by your agency supervisor. Each category may be further divided into four date ranges to permit more filing space.

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Managing Queues

You can manage work to be done on Booking Files by performing various queue counts. In addition, you can list the Booking Files in a queue. These functions are important factors in increasing office productivity.

Displaying a Queue Count

You can display a count of queues that contain Booking Files within your pseudo city.

When to use

Display a queue count to see a total count of Booking Files on queue within your pseudo city.

How to use

To display a count of Booking Files on queue, enter: QCA Screen response: Ins. Note

1 Before conducting 2 this module, 3 prepare 3 Booking 4 Files with meal and seat requests that will fall onto queue 2 5 so that you can demo queues effectively.

Screen description:

Callout: Explanation:

1 Date and agency pseudo city, and time of QCA entry

2 Supervisory and message queues with count of messages

3 Default time for UTC queue (generally not used in an agency environment).

4 Queues are displayed in numerical order, with the total number of Booking Files specified

5 Some queues may be broken down into categories or sections, indicated by an asterisk after the queue number or title

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Signing in to a Queue

You must monitor queues frequently, because replies from airlines and vendors are received constantly.

When to use

To work Booking Files within a specific queue, you must sign in to the queue.

How to use

Take the following step to sign into queue 2, enter: Ins. Note Q/2 Be sure that prepared Booking Files are on The first Booking File in the queue is displayed, and the header line queue 2. specifies the queue title. Screen response:

Display seat data to view the seating reply. Enter: SD

Screen response:

Note: KK is a status code, confirming the requested no smoking aisle seat.

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Status Codes and Advice Codes

Vendors use advice codes to advise you of the change of status of a booking, and a status code may indicate whether a flight reservation is confirmed, waitlisted, or on request. It is also is used to confirm a seat request or an SSR item.

When you receive an advice from a vendor you should advise your customer of the change and update the Booking File to show the status of the flight.

The following is a list of codes, and required action.

Advice code: Definition: Change to status code:

KK Confirmed from request HK

KL Confirmed from waitlist HK

NO No action taken XK

TK Schedule change on a HK confirmed flight

TL Schedule change on a HL waitlisted flight

TN Schedule change on a HN requested flight

UC Unable to confirm XK

UN Unable to confirm, flight XK not operating

US Unable to accept sale, HL have waitlisted

UU Unable to confirm, have HL waitlisted

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Updating Advice Codes

When you have advised your customer of relevant changes, the advice code must be updated in the Booking File with a change entry. The following are sample entries.

Flight changes

Ins. Note Advice codes to advise of a change of flight status may be updated with the following entries.

Update the seat request status code Advice code: Change to status Format: to HK. code: S.@ HK KK - confirming Change flight segment 2 @2HK reservation to HK R.PSGR+E KL - confirming Change flight segment 5 @5HK

from waitlist to HK The next Booking File on queue will TL - waitlisted, Change flight segment 3 @3HL display. Update advising new to HL that one also. flight times

UU - unable, have Change flight segment 4 @4HL waitlisted to HL

SSR items

Advice codes to advise of change of status for an SSR item may be updated with the following entries.

Advice code: Change to status Format: code:

KK - confirming Change status of special SI.VLML@HK item meal VLML to HK

KK - confirming Change status of special SI.P1S3/DBML@HK item meal DBML to HK for passenger 1 segment 3

UU - unable, have Change status of special SI.S3/SFML@HL waitlisted meal SFML for segment 3 to HL

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Seat requests

Advice codes to advise of change of status for a seat request may be updated with the following entries.

Advice code: Change to status Format: code:

KK - confirming Change segment status S.@ HK item of all seats for all passengers to HK

KL - confirming Change segment status S.S2@ HK from waitlist for seat request for segment 2 to HK

Flights, SSR and Seats

Action: Format:

To update all air segments, SSR items @ALL and seat request with one entry. (This will also remove items with NO, UC, UN or HX advice codes.

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Working the Queue

When you have spoken to your customer and updated the relevant item, you must add a received from field and end transaction. The Booking File is removed from queue and the next Booking File is automatically displayed on screen for appropriate action to be taken.

You may work Booking Files on the queue in the following way:

Action: Format:

Update the current Booking File and end Update transaction Received from End transaction

Ignore the current Booking File I Note: If you ignore transaction in error, enter QP to return to the previous Booking

File.

Take no action and remove the Booking QR File from queue.

Note: After any of these actions the next Booking File is automatically displayed on screen.

Adding an End of Queue Marker

You can add an end of queue marker which prompts you when you have looked at every booking on that particular queue. If the queue marker is not used the first booking remaining on queue will be redisplayed.

Action: Format:

Turn on end of queue maker QENDON

Turn off end of queue marker QENDOFF

Ins. Note

Explain this entry only has to be made once.

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Exiting the Queue

You can exit a queue at any time.

When to use

When you no longer want to view Booking Files, exit the queue. How to use

To exit a queue, take one of the following actions. Ins. Note

Review with Action: Format: students Ignore the current Booking File and exit the QXI queue

Ignore a Booking File and redisplay it QXIR

End transaction on the current Booking File QXE and exit the queue

Remove the Booking File from queue and exit QX+QR the queue Note: This entry must be used with caution, as no action is taken on the Booking File, and it will not return to queue for the same reason

End transact a Booking File and redisplay it QXER

Exit the queue and route the current Booking QX+QEB/45 File to queue 45

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Placing a Booking File on a Queue

A Booking File may be placed on a queue when required.

Note: If you are working a queue, you can route the current Booking File to another queue if required.

When to use

Place a Booking File on queue for some further action to be taken on it.

How to use

Take the following step to route a Booking File to queue 40. Enter: Hands on QEB/40 Have students create a 1-segment Booking Note: If you are working a queue the next Booking File on queue will File in their own automatically display. If the Booking File was the last on queue, the name, and queue it to system will respond with the Booking File record locator. queue 40. Sample formats Have students then access queue 40 and You can place a Booking File on any Booking File queue, category or cancel their booking date range for your office or branch office. and end transaction to remove it from queue. To place a Booking File on: Enter:

Queue 50 QEB/50

Queue 50, category JE QEB/50*CJE

Queue 50, category JE, date range 4 QEB/50*CJE*D4

Queues 40 and 71 QEB/40+71

Queue 40, category DF and queue 71, QEB/40*CDF+71*C19 category 19

Branch XP6, queue 88 QEB/XP6/88

Multiple queues at branch XP6 QEB/XP6/88+XP6/31

Queue 72 and branch XP6, queue 99 QEB/72+XP6/99

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Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.

1. What is the shortest entry to see a total count of Booking Files on queue within your pseudo city?

2. What is the entry to sign into queue 66?

3. What is the entry to end transaction and queue a Booking File to queue 40?

4. What type of replies from vendors fall onto queue 2?

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5. Refer to the following Booking File retrieved from queue 17.

What does the advice code KL indicate?

What action must you take?

What entries must you make to change the status code and remove the Booking File from queue?

6. Refer to the following partial Booking File display.

You call your customer to confirm the seat number. What entry do you make to update the Booking File?

Galileo for Travel Professionals 234

Module 11: Dividing, Repeating Booking Files, History, Booking File List and Past Dated Bookings

This module explains some additional Booking File functionality.

Module Objectives

At the end of this module you will be able to; Divide a Booking File Create repeat bookings for your customers Interpret Booking File history

Dividing a Booking File

Hands on Reservations for more than one passenger are often made in the same Booking File, and it sometimes happens subsequently that one or more Have students create a of them needs to make a change to their travel plans. Booking File for 2 segments of itinerary It is not possible to have different flight reservations for individual for 2 passengers, with passengers in the same Booking File, so those passengers that need just minimum BF fields. something different must be divided from the original Booking File.

Have students end and The recommendation is that each Booking File should contain only one retrieve their booking, passenger name, thus eliminating any need to divide a booking, but there and then work through are many occasions when it is inevitable that more than one passenger is the divide process included in the same Booking File. together. The following procedure must be followed to divide out a passenger, and Remind them to make the division must be completed before any changes are made to the flight a note of their record reservations. locator.

Divide procedure

The following is the procedure to divide passengers from a Booking File. Divide the applicable names from the Booking File Hands on Enter received from field

Have students use Enter F to file the divided Booking File one of their divided Enter received from field Booking Files to practice Repeat End transaction Booking File entries. Retrieve the original Booking File and make appropriate amendments Retrieve the divided Booking File and make appropriate amendments When to use

Divide a passenger from a Booking File if changes are to be made to

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reservations for one of the passengers only.

How to use

Refer to the following Booking File.

Mr Young wishes to change his travel plans. He is passenger 2 in the Booking File. Take the following steps to divide him from the Booking File. 1. Divide passenger 2, enter: DP2 Screen response showing the divided passenger:

Points to note: The header line displays a warning message that the Booking File may not be modified - it must be filed and the divide completed before any changes may be made. A Divided Bookings Exist field is created. A notepad item is automatically created, advising the date and time of the divide action, and record locator of the original Booking File.

1. Add a received from field, enter: R.YOUNG/MR 2. File the Booking File, enter: F The Booking File for passenger 1 is automatically displayed. Screen response:

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Points to note: The header lines show that the record has been filed and displays a warning message that the Booking File may not be modified - it must be ended and the divide completed before any change may be made. A Divided Bookings Exist field is created. A notepad item is automatically created, advising the date and time of the divide action, and the Booking File cross-referenced with the record locator of the divided Booking File.

1. Add a received from field, enter: R.YOUNG/MR 2. End the Booking File, enter: E Screen response:

Note: The original Booking File record locator stays with the undivided” passenger in the original Booking File.

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How to use (Cont.) 1. Retrieve the original Booking File and make any appropriate modifications. For example, delete any inappropriate phone or address information. Enter the following request: RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR Or if the vendor/Airline does not accept RQ.GENR V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR Add a received from field and end transaction. 1. Retrieve the divided booking file and make any appropriate Ins. Note modifications, and enter the following request: RQ.GENR/KL DIVIDED BOOKING PLEASE ADVISE NEW Emphasise that the LOCATOR divide process must be completed Or if the vendor/Airline does not accept RQ.GENR before any change V.AKL*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR can be made to either Booking File. Add a received from field and end transaction. Important note: Do not attempt to modify the booking before step 6 as it may cause the cancellation of the entire reservation.

Divided Bookings Exist Field

The newly created Divided Bookings Exist field contains the appropriate name and record locator of the other Booking File.

Screen displays:

Note: A SOM and tab stop are included for easy retrieval.

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Creating a Repeat Booking

This function allows you to clone all or part of a Booking File. There are three different levels of the repeat function, and each must be preceded by a received from field. Refer to the following Booking File:

The three levels of the repeat Booking File function are: Repeat all customer data Hands on Repeat all segments

Have students use Repeat all customer data and all segments one of their divided Booking Files to practice Repeat Booking File entries.

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Repeat all Customer Data (REALL)

When to use

Repeat all customer data if you wish to make a second booking for your customer, or perhaps if you are making a series of bookings for a particular project.

How to use

Ins. Note Take the following step to repeat all customer data. Input a received field, then enter:

Remind students REALL that they must enter Screen response: a received field before they make the repeat entry.

Points to note: All customer data is copied from the original Booking File. Make appropriate reservations for your customer and complete the new Booking File as required. If the original Booking File is ticketed, the ticketing field is not copied into the new booking.

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Repeat all Segments (RESALL)

When to use

Repeat all segments if you wish to make a similar booking for another customer, or separate bookings for two customers who require individual Booking Files.

How to use

Take the following step to repeat all segments. Input a received field, then enter: RESALL Screen response:

Note: Only the itinerary is copied from the original Booking File. Add customer data and complete the new Booking File as required.

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Repeat all Customer Data and Segments (REALLSALL)

When to use

Repeat all customer data and all segments if you wish to make a similar booking for your customer.

How to use

Take the following step to repeat all segments. Input a received field, Point out then enter:

This can be a useful REALLSALL work-around if you have made a Screen response: mistake entering a name in an ended Booking File.

Create a new Booking File with the correct name, and then retrieve the original Booking File and cancel it.

Note: Both the itinerary and customer data is copied from the original Booking File. Complete the new Booking File as required.

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Booking File History

The history section of the Booking File shows details of modifications that Hands on have been made since its original creation. History shows itinerary

changes and maintains a record of changes that have been made to Students to retrieve the original Booking most customer data fields. File that they created at the History tracks both agency and vendor activity, and you can examine beginning of this history for filed fare and ticketing activity when tickets and itineraries have module. been issued in the Galileo system.

Have them cancel The most recent changes appear at the top of the history display after the the itinerary, end original creator lines, and each line of information is preceded by a and re-retrieve. history code.

Have them print history P– H

Rule a line at each credit line, and review the progression of the history.

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To display Booking File history, enter: H.

Refer to the following example screen display.

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Points to note: Lines 3-5 show the detail of the original creation. The credit (CRDT) line shows the sign on and date and time the Booking File was originated. The most recent history is shown at the top of the display, and oldest history at the bottom. Read from bottom to top to determine the progression of the booking. A credit line is shown whenever an item has been added and the Booking File ended, or when a reply has been received from a vendor. A history code is assigned to identify each item stored in history. A complete of history codes can be found in the help pages. Enter: H/HIST Screen response:

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Booking File List

When to use

Booking File List provides the ability to list live booking files and display them to screen or send them to Queue

These entries are useful to display a list of bookings that involve passengers travelling to a particular destination or on a specific date or using a specific airline for example.

The LD entry was originally designed to display bookings that could be involved in or affected by an incident or event such as an airport closure for bad weather. I can also be used to list bookings made by a specified booking agent in the case of a colleagues absence from work

The list can be defined by various criteria. Some examples of frequently used entries are listed below . The full list is available using H/LD or Ask Travelport

How to use

LD/ALL/12JUN-D: This entry will display /ALL/ booking files ticketed or un-ticketed Travelling on /12JUN and –D display them to screen

LD/UTK/15JUN*30JUN-Q/50 This entry will display/UTK/ Un-ticketed booking files travelling between 15June and 30Jun and place them on Q50

LD/HTL/S-ZZ/17SEP-D This entry will display/HTL/Hotel bookings created by S-ZZ sign on ZZ For travel on 17Sep and display them to screen

Points to note:

All entries must begin with LD and the identifier for ticketed or unticketed bookings i.e. UTK or ALL. The date and destination of the booking files i.e. Q or –D display must always be the final qualifiers entered. Any number and combination of other qualifiers can be used in-between.

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The response to an entry ending with –D to display a list to

Screen would appear as below:

Each booking is shown with a tab prompt to display the booking

LD* will return to this list from a displayed booking

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Past Date Quick

Past Date Quick allows you to retrieve Booking Files no longer in the system.

Booking File history may be required for analysis after the Booking File is no longer retrievable in the system. Maybe a client returning from a trip informs the agent that the flight they were booked on was cancelled, or the hotel had no record of their reservation. In order to investigate the client's complaint, the agent needs a copy of the Booking File.

A Booking File is retrievable in the system as follows:

Format: Description:

Air segments 4 days after date of travel Open segments 4 days after date of travel Auxiliary segment 4 days after the “out” date with an “out” date Auxiliary segment 4 days after the “in” date with an “in” date Cancelled itinerary 4 days after the date of the last segment in the Booking File

After these dates Booking Files are purged, but information may still be accessed by requesting a PDQ (Past Date Quick) copy. PDQ provides the ability to retrieve Booking Files within 13 months of purge.

A customer agency or specific agent may use PDQ if authorised to do so.

PDQ Retrieval

Booking Files may be retrieved using the following formats:

Format: Description:

Retrieve by Record PQ/R-3S71JL Locator Retrieve by PQ/24JAN02-CHIN/GEORGE departure date and name

Refer to HELP PDQ for additional retrieval formats. If the record has been purged within 60 days of the PDQ request, the Booking File is placed immediately on queue 1, category PD. If the record is within 60 days – 13 months of purge, placement takes 24 hours.

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Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. Use the date provided on your name card. When finished, check your answers in Appendix A: Answer Key.

1. Book 2 seats in Y class from London to Amsterdam on BMI (BD).

Use your own name and one other passenger name.

The passenger’s secretary contacted you to make the booking.

Your agency is World Travel in London, phone 0208 743 8744. Enter this, followed by George as the agency reference.

The home phone number for passenger 1 is 01666 568654.

The business phone number for passenger 2 is 01753 988541.

Enter a written address for passenger 1.

Enter a delivery address for passenger 2.

Enter a ticketing review date for one month before departure.

End Transaction. Make a note of your locator.

Re-retrieve the Booking File and divide out passenger 2.

When the divide process has been completed, retrieve each Booking File and delete inappropriate phone and address information. Add an RQ. item to each Booking File to request new vendor locator information from BMI.

When you have completed the divide function, and amended each Booking File as required, retrieve each Booking File and cancel them both.

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2. What do the following history codes identify?

XS:

AG:

DN:

XG:

AW:

AVL:

SC:

XP:

FP:

AO:

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Module 12: Galileo Information System and Timatic

In addition to making required air, car and hotel reservations, it is a travel agent’s responsibility to provide travel-related information to their customers. This could include country information or visa and health requirements. This module explains the Galileo Information System and Timatic, where much of this information may be found.

Module Objectives

At the end of this module you will be able to: Access information contained in GIS Work with Timatic fill-in formats to provide travel information to your customers

Galileo Information System (GIS)

The Galileo Information System (GIS) is an automated information system which is flexible, fully indexed and available to all Galileo users.

GIS is structured like a book. It has an index containing a list of chapters, and each chapter contains pages. You may not be able to display all pages listed as some of the pages been withdrawn.

Displaying the index

When to use

Hands on Display the GIS index to view the list of subjects and chapter numbers.

Have students work through the GIS examples shown on the following pages.

Look at other examples if applicable.

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How to use

Take the following step to display the index of subjects and appropriate chapter numbers. Enter: GG Screen response:

Note: Chapters that may be viewed at your agency location are listed. Some of the Chapters display here but do not have any information attached.

Displaying a chapter

When to use

Display a chapter from GIS to read the information it contains.

How to use

Take the following step to display the content of chapter 200. Enter: GC 200 Screen response:

Note: Chapters may also be displayed by title, GC AIRLINE INFO

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Displaying a page

When to use

Display a page to view specific information in GIS.

How to use

Take the following step to display page 9, Meal Codes. Enter: GP 9 Screen response:

Points to note: Tab to appropriate item to view specific information on each meal code. When you become familiar with the contents of GIS, you can bypass the index and go directly to required information by specifying both chapter and page number in your entry, e.g. GC 200/9.

Airline chapters

Many airlines have their own chapters in GIS which are not displayed in the index. They use these to provide information about their services, procedures and special promotions.

Note: Information is loaded directly into the system by the airline. Many Airlines now direct you to their Web site, which is more up to date.

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When to use

Display information to check on a specific airline procedure. How to use

Take the following step to display the chapter for American Airlines. Enter: GC EK Screen response:

Note: Individual page numbers may be selected in the usual way.

GIS Formats

GIS formats may be found in the Help pages (H/GIS). The following are sample entries.

Format: Explanation:

GG Display index

GC 12 Display chapter number

GC 12/16 Display chapter and page

GC Redisplay current chapter

GP Redisplay current page

GC BA Display airline chapter (BA)

GC 506/1 Display Electronic travel authority system. (ETAS)

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Working with Timatic

Ins. Note Timatic is an information system that provides you with travel information regarding visa, health, customs and currency requirements for countries Timatic updated on throughout the world. 26Aug08 to version 3. All inputs remain the same; some outputs may vary The Timatic database is provided by an organisation based in the slightly as the system has Netherlands. It is a stand-alone function, and there a number of fill-in standardised responses. formats to help you access up-to-date country-specific information. There may be more tabs to take you to other pages. Each fill-in format must be completed using either 3-letter city or airport codes or 2-letter country codes to identify a country.

When to use

Display the list of Timatic fill-in formats to help you provide travel information for your customer.

How to use

Hands on Take the following step to display the list of Timatic fill-in formats. Enter: TI– Work through the examples shown on Screen response: these pages, or solicit other examples from students.

Note: The system responds with a list of formats and subject items. Tab to the appropriate item and enter to display the fill-in format screen.

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Visa information

Many countries have visa requirements for entry, and these may vary depending on whether travel is for business reasons or for tourism.

When to use

Display the Timatic fill-in format screen to provide visa information for your customer.

How to use

Take the following steps to access visa information for your customer. He is a national of the UK travelling to Brazil and Argentina, and will transit Spain en-route. 1. Display the fill-in format for visa information. Enter: TI–MV Screen display:

Screen description:

Detail: Explanation:

Nationality Specify the nationality of the passenger.

Destination Specify the destination countries.

Transit cities Specify any transit cities (optional item).

Alien resident Specify if passenger is an alien resident (optional item).

Note: You may use 3-letter city codes or 2-letter country codes to identify relevant countries in each item.

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1. Complete the screen as follows and enter at the cursor:

Note: 3-letter city or airport codes or 2-letter country codes may be used to identify a country. Screen response: Ins. Note 26Aug08. Note the screens will now show the header as: TIMATIC-3

Note: Scroll through the display to view all information.

Timatic scrolling

Scrolling entries in Timatic are unique. They are listed below:

Scrolling Format: Explanation:

TIPN Request next page (MD)

TIPB Page back (MU)

TIPL Request last page (MB)

TIPF Request first page (MT)

TIPG Redisplay current page

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Health information

There are health recommendations for entry into many countries.

When to use

Display the Timatic fill-in format screen to provide health information for your customer.

How to use

Take the following steps to access health information for your customer. He is embarking from Paris, and travelling to India. He recently visited Accra in Ghana. 1. Display the fill-in format for visa information. Enter: TI–MH Screen display:

Screen description:

Detail: Explanation:

Embarkation Specify the country of embarkation. city

Destination Specify the destination countries.

Transit cities Specify any transit cities (optional item).

Cities visited Specify if the passenger has recently visited any other countries (optional item).

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1. Complete the screen as follows and enter at the cursor: Screen response:

Screen response: Important Note

Timatic text information often refers you to other areas of information, e.g. TIRULES/R3 in the display opposite.

In order to access that information area, you must insert a hyphen after TI.

Enter: TI–RULES/R3

Note: Timatic text information will often refer you to other areas of information, e.g. TIRULES/R3 in the display above. You must insert a hyphen after TI in order to access that information area. Enter: TI–RULES/R3

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Country information

You may display a complete list of city codes for a specific country.

When to use

Display country information in Timatic to view a list of city codes.

How to use

Take the following step to display a list of city codes for Denmark (DK). Enter: TI–RCC/DK Screen display:

Points to note: Use the decode functionality in the Galileo system to identify individual cities. Not all cities are served by an airport.

Timatic Formats

Timatic formats may be found in the Help pages (H/TI- and H/TIM). The following are sample entries.

Format: Explanation:

TI–HELP Display Timatic help

TI–NEWS Display Timatic news

TI–MF Display fill-in format for full text information

TI–MA Display fill-in format for visa and health information

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Module Review

Use your study guide and the Galileo system as you work, and write down your entries and your answers in the space provided. When finished, check your answers in Appendix A: Answer Key.

1. Your customer has specific dietary requirements, and asks you how airlines prepare kosher meals for their passengers.

Which chapter and page number must you check in GIS? Write down your entry.

How are kosher meals prepared?

2. What chapter number should you use to find out more information about RoomMaster?

Within this chapter can you find out what type of rates use the code WKD?

3. Refer to the following Booking File.

Your customer is a national of South Africa. Does he require a visa to travel to Japan?

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4. Refer to the following Booking File.

Mr Morgan asks if there any health recommendations for travel to Thailand and Nepal?

5. Refer to the following Booking File.

Mr Weaver is a citizen of the USA. Does he need a visa to travel to India, and are there any health recommendations?

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Module 13: Issuing a Basic Airline Ticket

Once the Booking File has been created, in order for the passenger to check in and board the aircraft it is necessary for a ticket to be issued

Module Objectives

At the end of this module you will be able to: Issue a basic airline ticket

Types of airline ticket

The only type ticket issued by travel agents is the e-Ticket.

Paper tickets may still be issued by some airlines themselves in certain circumstances, but travel agents cannot produce paper tickets.

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Electronic Ticket

Also sometimes referred to as virtual, paper-less or e-Ticketing.

No physical ticket is issued and given to the passenger, only a receipt to prove that they have paid. The ticketing details are transmitted electronically from the Galileo system to the airline’s CRS. When the passenger checks in, the airline representative will retrieve the details of the ticket and check the passenger in as if they had handed over a traditional airline ticket. Details of the e-Ticket can be retrieved in the Galileo system and also in the airline’s CRS

Below is an example of an e-Ticket that was retrieved in the Galileo system.

What needs to be in the Booking File before I can issue a ticket?

In order to successfully issue a ticket the Galileo system checks for the following information: Ins. Note The itinerary is in chronological order Point out these elements in a pre Name fields are present and in correct format prepared Booking There is a filed fare(s) present, either automatic or manual File A plating carrier is present A form of payment field is present A received field has been entered

When a ticket is issued a record of the transaction is automatically noted in the Booking File. The Galileo system amends the ticketing field and ends transaction on the Booking File. The Electronic Ticket record (ETR) is stored within the booking, but can also be accessed independently. Ticketing data will also be recorded within the Galileo system and reported to BSP.

Galileo for Travel Professionals 264 Module 13: Issuing a Basic Airline Ticket

Issuing an e-Ticket

E-tickets are the only type of ticket that agents can issue. However, some airlines have restrictions on issuing e-tickets for certain bookings; e.g. if there is an infant passenger, or for groups. In this situation you must contact the airline to ascertain how to proceed with the ticketing.

When to use

When you wish to issue an electronic ticket for your passenger’s itinerary

How to use

Take the following steps to issue an electronic ticket

Hands On..  TKP Have all delegates prepare a booking and issue an e- ticket Format: Explanation:

TKP TicKet Please

Displaying e-Ticket data

Once an e-Ticket has been issued, no physical document is issued. Information is stored in the Galileo Booking File and sent electronically to the carrier. The information can be displayed using the Galileo system if necessary.

Hands-on Students to look at their own ticket and identify the data.

The Booking File above has been ticketed. An e-Ticket was issued.

Two additional fields are now in the Booking File; *HTI and *HTE

When to use

When you wish to display an e-Ticket that you have issued

Galileo for Travel Professionals 265 Module 13: Issuing a Basic Airline Ticket

How to use

Take the following steps to display an e-Ticket record held within a Galileo system Booking File

 *HTE or tab to the *HTE prompt and press Enter

Screen response:

Screen: Explanation:

TKT: 072 9900…. e-Ticket number

NAME: UNDERWOOD… Passenger name

ISSUED: 23JAN… Date of e-Ticket issue

FOP:NONREF Form of payment used e.g. Non Ref

PSEUDO: 0EA7 Issuing agency pseudo city code

PLATING CARRIER…. Carrier who’s ticketing plate was used

ISO…. Country of issuance

IATA: 99999…… IATA number of issuing travel agency

USE

CR Carrier code

FLT Flight numbers

CLS Class of service

DATE Dates of travel

BRDOFF Board and Destination airports

TIME Departure time

ST Status of reservation e.g. confirmed

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F/B Fare Basis

CPN Coupon number

FARE GBP 988.00…. Fare and tax breakdown

LON GF BAH M972…. Fare calculation data

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Module Review

Use your study guide and the Galileo system as you work, and use the date provided on your name card

Book 1 seat in Y class from London to Johannesburg on South African Airways (SA), returning 7 days later on South African Airways

Use your own name

The passenger’s friend, Ian contacted you to make the booking

Your agency is Springbok Travel in Manchester, phone 0161 756 1544. Enter this, followed by Paul as the agency reference

Your customers home telephone number is 0161 845 4426.

Your customers email address is [email protected]

Your customer is paying for the ticket with cash

Enter the minimum permitted ticket entry into the Booking File

Your customer requires a gluten free meal on both sectors. Add this request to the booking.

Your customer is part of the South African Airways frequent flyer programme. Add their number, Q12385D

End transaction. Make a note of the record locator

Your passenger would like you to issue an e-Ticket for this journey. Issue the e-Ticket and answer the following questions:

What format would you use to display the e-Ticket record?

What is the ticket number?

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Do you want to learn more about ticketing?

If the answer is yes, you would be advised to attend Galileo Document Production training or study the Galileo e-Learning modules at http://support.galileo.com/SGC/LMS/

Galileo for Travel Professionals 269

Appendix A: Answer Key

The following are sample answers to the exercises and Module Reviews contained in this course book.

Module 2: Getting Started

1. .CDPPT Papeete (French Polynesia)

2. .CERIGA RIX .LDLV Latvia

3. .EDDH4 De Havilland DHC-8 Dash Series 400

4. .LEINDONESIA ID

5. .AEETIHAD EY

6. .CDSCL Santiago - Arturo Merino Benitez

7. .CRJFK 45-60 minutes

8. .CRORY 9 miles/14 kilometres south of Paris

9. H/ENCODE

10. C MAP/SPAIN-CCCC Jerez de la Frontera (XRY) 25 miles Sevilla (SVQ) 70 miles

Galileo for Travel Professionals 270 Appendix A: Answer Key

Module 3: Itinerary Planning

Availability exercise

1. APARFRA

2. A1NOVBKKSIN.1200

3. A1NOVLONSAO.D 2110

4. A2NOVSAOBEL.D (or) 1110 AN#1BEL.D

5. A1NOVLONSYD QF 0625 2 days later TTL1 BKK Total journey time 21 hours 40 minutes

6. H/AVAI

Timetable exercise

1. TTAKLHNL/NZ Days 2 4 6 - Tues Thurs and Sat

2. TT1NOVLONCCU Daily flights AI

3a. TT25MAYLONMRU/MK Days, 5, 6 and 7- Fri, Sat and Sun

3b. TTR/BA Days 1, 4 and 6 – Mon, Thurs and Sat

4. TTLONALA BD, BA (codeshare with BD) and KC Next day arrival

5. H/TT

Galileo for Travel Professionals 271 Appendix A: Answer Key

Module Review

1a. A1FEBMNLHKG PR N1Y1

1b. A3FEBHKGBKK TG.1000 or AN#2BKK*TG.1000 N1Y1

1c. HS – sold seat inventory adjusted

2a. A1FEBHKGSFO UA N1Y1 AR#14 UA N1Y1

2b. TTB1 .ED744 Boeing 747-400

2c. the next day

3a. A1FEBLONBGI VS.D N2Y1

3b. O

3c. A5FEBBGILAX AA.MIA (or) AN#4LAX.MIA*AA N2Y1Y2 (or) N2Y1*

3d. A7FEBLAXLON UA (or) AN#2LON*UA N2Y1

3e. All carriers

Galileo for Travel Professionals 272 Appendix A: Answer Key

Module 8: Galileo Fares

Module Review

1. FDLON1JUNCPH–OW GBP 2.00

AB

V

2. FD/BD–RT GBP 152.00

T

TBRTM

No min stay/Max 1 year

3. FDLON1JUNHKG ADT CNN GBP 308.00 INF/BA-RT GBP 231.00

GBP 31.00

N

NLCGBO

Saturday night/12 months

Ticket must be issued within 72 FN 1/P5 hours after making the reservation (refer to rules)

4. FDDALABZ01JUN–OW@C/AA/UA/BA AA

USD 5898.00

J

J

UA

USD 4798.00

A

DUP

BA

USD 5897.00

J1US

J

5. FDLON1JUNLIS–RT

FD/TP GBP 43.00

OTAP

Galileo for Travel Professionals 273 Appendix A: Answer Key

O class

FN 1/P6.7 None

None

FN 1/P5 No advance purchase, but ticket must be issued within 72 hours after reservations made

FN 1/P16 No changes permitted

Ticket is non refundable

6. FDLON1JUNBKK/TG 7 days/2 months

FN 1/P16 GBP 50.00

FD–OW GBP 590.00

FN 1/P8 One free S/O permitted

7. FDMAN1JUNBNE/QF–RT.AP GBP 599.00 FD CNN INF@SLBBGB SLBBGB GBP 449.00 GBP 60.00 S class

Galileo for Travel Professionals 274 Appendix A: Answer Key

Module 9: Fare Quote

Module Review

1. FQ or FQP1.2.3 C07.4 (if not used GBP 1610.00 + tax PTC in name field GBP 1207.00 + tax GBP 161.00 +tax FF1 Y2BA

2 pieces

2. FQ GBP 968.00 + tax

FQBB GBP491.00 + tax

FQBBK 2 filed fares

Note: The original filed fare is I - Invalid invalidated after FQBBK and will automatically drop out of the Booking G - Guaranteed File on end transaction.

FX1

3. FQ GBP4986.00 + tax

FQBB++-BUSNS GBP 1682.00 + tax ZHGBO Z Class FQBBK

FS++-BUSNS

FSK1

FQ and FX1-2

4. FSMAN1JUNNCE8JUNMAN 18 Pricing + 221 Itinerary Options

*FS1

FS- or FS*

MORE*2 3

FQN1

FN1/P16 Non Refundable

FSK1, N.xxxxx &FQ

Galileo for Travel Professionals 275 Appendix A: Answer Key

Module 10: Managing Booking Files in Queue

Module Review

1. QCA

2. Q/66

3. QEB/40

4. Seating replies

5. Confirming from waitlist Advise your customer

@2HK (or) @ALL

Received from and end transaction

6. S.S1@ HK (or) @ALL

Received from and end transaction

Galileo for Travel Professionals 276 Appendix A: Answer Key

Module 11: Dividing and Repeating Booking Files and History

Module Review

2. XS - Cancelled segment

AG - Added SSR

DN - Divided name

XG - Deleted or cancelled SSR

AW - Added written address field or sub-field

AVL - Added vendor locator

SC - Segment status change

XP - Changed or deleted phone item

FP - Changed or deleted form of payment

AO - Added OSI

Galileo for Travel Professionals 277 Appendix A: Answer Key

Module 12: Galileo Information System and Timatic

Module Review

1. GC 200/9 GP 9/KSML All food prepared and served according to Jewish dietary laws.

2. GC 11 GP*21 (Rate Categories) Weekend Rates

3. TI–MV Passport and visa required

4. TI–MH Malaria prophylaxis recommended

5. TI–MA Passport and visa required (or) Malaria prophylaxis recommended TI–MV and TI–MV

Galileo for Travel Professionals 278

Appendix B: Client File Plus – Overview

Client File Plus allows you to store information in the Galileo system and then quickly and easily move information to create a Booking File. You can store frequently used information regarding your customer at a company or personal level.

You may choose whether to move all or some of the information stored in a Client File into a Booking File.

Customer Data Client Files

Customer Data Client Files are the main types of files that you will use. They contain travel and policy information about: Your agency Business accounts An individual employee of a business account

Agency File

This record contains your agency details, such as telephone numbers, office hours and emergency contact numbers. Each agency pseudo city has one Agency File, which is created automatically by Galileo.

Business File

Each business account can have its own Client File. The Business File is where you store details regarding that specific account, such as telephone numbers, ticket delivery address, payment policy, required invoice layout or DYO number.

You may create unlimited Business Files.

Personal File

You can build a Personal File for each person travelling for a company for which a Business File exists. Each Personal File contains personal information such as the passenger name, telephone contact, address and credit card number.

At the time of creation, all Personal Files are linked to Business Files; therefore a Business File must exist before a Personal File can be built.

You may create an unlimited number of Personal Files.

Galileo for Travel Professionals 279 Appendix B: Client File Plus Overview

Information Client Files

An information file contains information commonly used by your agency. They are useful for holding such things as office procedures and policies, airline contact telephone numbers etc.

You may create unlimited information files, but remember this information is never transferred into a Booking File.

Client File Hierarchy

The diagrams below show the relationship between the different Client File types.

Agency File

Customer Data Information Business File Business File

Customer Data Customer Data Information Personal File Personal File Personal File

Galileo for Travel Professionals 280 Appendix B: Client File Plus Overview

Client File Formats

Each Client File may contain a maximum of 200 lines, where information is entered and stored. It must be entered using a specific format, in order for it to be accepted into the Client File and subsequently moved into a Booking File.

The format in which every line must be entered, regardless of which type of file is being created, is as follows: Line number Transfer code Optional qualifier Data

For example: 3Y/P.LONB 0207 838 1212

Format: Explanation:

3 Line number in Client File

Y Transfer Code Y= YES

/ Mandatory separator

P.LONB 0207 838 1212 Data

Note: Data entered after the / must be in correct Booking File format so that it may be moved into a Booking File.

Galileo for Travel Professionals 281 Appendix B: Client File Plus Overview

Line Numbering

Data is stored in a Client File and referenced with a line number. When creating a Client File you may store any data on any line number, but it is good business practice to use the same line numbers for the same types of information in each Client File.

Using a line numbering convention will make it is easy to transfer information to a Booking File by line number, rather than displaying the file every time to check which line number the information is on.

Suggested line numbering:

Item: Line numbers:

Names 1 – 2

Phone numbers 3 – 9

Addresses 10 – 15

Document production (DI.) 20 – 29

Ticketing related items 30 – 39

Air preferences 50 – 59

Hotel details 60 – 69

Car details 70 – 79

Customiser field (CI.) 90 Note: This field is important for Selective Access users. Access to Booking Files can be defined by using a CI. item in the Booking File.

Misc, Custom Check rule, etc 100

Galileo for Travel Professionals 282 Appendix B: Client File Plus Overview

Transfer Codes

Information is stored in a Client File for two reasons: To be transferred to a Booking File For information purposes only

To identify which data is to be transferred to a Booking File and which is not, it must be preceded by a transfer code when it is stored in the Client File. Y - always move O - optional move R - related item N - never move B - blank line

Note: An optional qualifier, A – Z, may be used immediately following the transfer code. This identifies certain lines of the stored data as relating to specific functions, such as hotel or car segments. The concept is similar to notepad secondary qualifiers.

Galileo for Travel Professionals 283 Appendix B: Client File Plus Overview

Customer Data Client File Examples

The following are examples of each of the three levels of customer data client file and the Booking File that can be created.

Agency File

This is an example of an Agency File.

Business File

This is an example of a customer data Business File.

Galileo for Travel Professionals 284 Appendix B: Client File Plus Overview

Personal File

This is an example of a customer data Personal File.

Created Booking File

The screen below shows the Booking File that has been created using the Client File information and detailed on the previous pages.

Note: Make flight reservations as required and complete other appropriate Booking File items.

Galileo for Travel Professionals 285 Appendix B: Client File Plus Overview

Information Client File Example

The following is an example of an information client file.

Galileo for Travel Professionals 286

Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Display

Galileo 360° Fares may easily be viewed in Viewpoint.

Take the following steps to launch Viewpoint:

If you are using Galileo Desktop, click the icon.

If you are using Focalpoint 3.5, select Companions and Viewpoint.

Screen response:

Galileo for Travel Professionals 287 Appendix C: Working with Galileo 360° Fares in Viewpoint

How to use

Take the following step to display fares for travel from Copenhagen to Sydney on 1st June. Click on the Fares button, and select Fare Display. Keyboard: Alt+ R, D. Complete the screen as follows and click Search.

Screen response:

Galileo for Travel Professionals 288 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Rules

Fare rules may be accessed from Fare Display. It is possible to access detailed rules, or a summary of the rules for many city pairs

When to use

View the fare rules to check the fare restrictions to provide information to your customer. How to use

Detailed rules

Take the following step to display detailed rules for the SK fare on line 15 of the CPH – SYD fare display viewed previously. Right mouse-click on the fare and select Rules and Detailed. Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, R, D. Screen response:

Galileo for Travel Professionals 289 Appendix C: Working with Galileo 360° Fares in Viewpoint

Points to note: Click on the keyword at the top of the screen, and the relevant rules text displays below. Click on Close Window to return to the Fare Display listing. Click on the Summary radio button to switch to a summary of rules. Click on Itinerary to return to the main Viewpoint screen.

Summary rules

A rule summary may be obtained for most city-pairs.

Take the following step to display summary rules for the SK fare on line 15 of the Fare Display. Right mouse-click on the fare and select Rules, and then Summary. Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, R, S. Screen response:

Galileo for Travel Professionals 290 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Routing

If a routing fare is identified in fare display, it is possible to display the applicable routing.

When to use

Check the routing of a fare to see which intermediate cities may be included between the point of origin and point of destination of the fare. How to use

Take the following step to display the routing for the detailed rules for the AF fare on line 1 of the Fare Display. Right mouse-click on the fare and select Routing. Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, O. Screen response:

Points to note: Intermediate cities may be omitted from a routing. Alternative cities may not be substituted in a routing. One routing option may be taken outbound, and a different routing option may be taken inbound. Stopovers may not necessarily be allowed at intermediate cities. Check the fare rules.

Galileo for Travel Professionals 291 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Display Search Qualifiers

A more appropriate fare display may be obtained by using search qualifiers.

When to use

Use a search qualifier to reduce the number of fares displayed, and to provide more precise information for your customer.

How to use

Take the following step to display one way fares for travel from London to Sydney on 1st June with BA and QF via Atlantic/Pacific routing. Click on the Fares button, select Fare Display, and click on Options. Keyboard: Alt+ R, D, and enter to activate the Options button, and complete the screen as follows. Completed screen example:

Galileo for Travel Professionals 292 Appendix C: Working with Galileo 360° Fares in Viewpoint

Screen response:

Note: Only one way fares for AP routing are shown.

Galileo for Travel Professionals 293 Appendix C: Working with Galileo 360° Fares in Viewpoint

Passenger Description Code Qualifiers

Adult fares are displayed as the system default. When a fare is required, other than an adult fare, a passenger description code must be used.

When to use

Use a passenger description code to display fares for passengers other than adult.

How to use

Take the following steps to display fares for an adult, a child and an infant for travel from London to Bangkok on 1st June with TG for a QLSX2M fare basis. Complete the screen as follows and click Search. Keyboard: Tab between the relevant fields, and Alt+ S.

.

Galileo for Travel Professionals 294 Appendix C: Working with Galileo 360° Fares in Viewpoint

Screen response:

Note: All infant fares are shown first, followed by all child fares and then adult fares.

Galileo for Travel Professionals 295 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Booking Classes

Follow-up entries may be made after a fare display to determine the correct class of service that must be booked for different carriers participating in a fare.

When to use

Check the class of service to be booked when you have a different carrier participating in an international itinerary. How to use

Refer to the RJNCGB6 fare in the following fare display for travel from London to Pensacola with BA, and the subsequent routing display.

Galileo for Travel Professionals 296 Appendix C: Working with Galileo 360° Fares in Viewpoint

Routing display:

Note: The routing indicates that AA may be used for part of the journey from DFW to PNS.

Take the following steps to check which class of service to book for AA between DFW and PNS. Right mouse-click on the fare, and select Booking Code Detail and Secondary Airline Booking Code Detail. Keyboard: Use the up/down arrow to select the appropriate fare, then Alt+ R, B, S. Screen response:

Galileo for Travel Professionals 297 Appendix C: Working with Galileo 360° Fares in Viewpoint

Enter AA and click OK. Screen response:

Note: The display shows that AA must be booked in M class for this fare.

Galileo for Travel Professionals 298 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Quote

When to use

Use Fare Quote as Booked when you wish to quote the lowest fare for the itinerary as booked.

How to use

Refer to the following Booking File.

Take the following step to quote the lowest fare for the journey as booked: Click on the Fares button and select Fare Quote. Keyboard: Alt+ R, F.

Galileo for Travel Professionals 299 Appendix C: Working with Galileo 360° Fares in Viewpoint

Names tab Screen display:

Screen description:

Detail: Explanation:

Passenger Passenger names and descriptions identified in the names Booking File. The green check mark identifies that fares will be quoted for all passengers.

All Names Click All Names to remove the green check mark from all passengers, and click the relevant name(s) for fare quotation for individual passengers if required.

Passenger Click the down-arrow to select an appropriate description passenger description. Not required when PTC have been entered as part of the name field.

Use PTC Check the Use PTC Only box to ensure that only Only the required fare is quoted for the specified passenger description.

Fare Quote Click the appropriate radio button to select the type required Fare Quote Type.

Selected Selected options are recorded here. Options

Galileo for Travel Professionals 300 Appendix C: Working with Galileo 360° Fares in Viewpoint

Flights Tab

Screen display:

Screen description:

Detail: Explanation:

Flights Flight details. The green check mark identifies that fares will be quoted for all segments.

All Confirmed Click All Confirmed Flights to remove the green Flights check mark from all flights, and click the relevant segments(s) for fare quotation for individual segments if required.

Fare Code Specify a fare basis code if a specific fare is required.

Booking Specify a booking class code to override the Code booking class code in the booked itinerary.

Connection/ Force a connection or stopover with the next Stop Over segment in the itinerary.

Break Fare Specify break points if required.

PrivateFares Specify search requirements (e.g. Agency Private Information Fares only), and private fares pseudo city, account code and contract code if required

Galileo for Travel Professionals 301 Appendix C: Working with Galileo 360° Fares in Viewpoint

Other tab

Screen display:

Screen description:

Detail: Explanation:

Tax Specify exempt from country and airport taxes if Information applicable.

Penalty Specify any appropriate fare restrictions. Information

Currency Specify an alternative currency if applicable. Click Information on the down-arrow to make a selection.

Sell City Specify the sell city and/or ticketing city if different Ticket City from that of the agency location.

Price as if Check the box if fare to be quoted as if booked Booked Today today.

Ticket Type Specify if e-ticket or paper ticket required.

Plating Carrier Specify the plating carrier if required.

Ticketing Date Specify a future ticketing date if appropriate.

Galileo for Travel Professionals 302 Appendix C: Working with Galileo 360° Fares in Viewpoint

Click the Quote as Booked radio button and click OK. Screen response:

Points note: Total Quote Details gives you the total fare for all passengers and all segments in the itinerary. Click the plus symbol to expand the Passenger and Fare Details to view the fare quote for each passenger. Buttons on the toolbar allow you to follow on from the fare quote response, and access items such as fare rules, fare routings, and booking class codes.

Galileo for Travel Professionals 303 Appendix C: Working with Galileo 360° Fares in Viewpoint

Storing the Fare

Viewpoint makes it easy for you to store a fare in a Booking File. It prepares the Booking File for ticketing and keeps the pricing information readily accessible.

After you have quoted the fare, store the fare in the Booking File.

When to use

Store the fare for future ticketing, after you have quoted it to your customer.

How to use

Take the following step to store the fare from the Fare Quote screen. Click the Store Fare toolbar button and select Store. Keyboard: Alt+ R, S. Screen response:

Click OK and the main Viewpoint Itinerary screen is displayed. Stored fare details may be located in the Stored Fares field.

Galileo for Travel Professionals 304 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Quote Best Buy

Fare Quote Best Buy quotes the lowest economy fare for which seats are available for the booked itinerary. There are two possible responses to a Best Buy fare request: Flight segments must be rebooked in a different booking class code to obtain the Best Buy fare. Booking class codes have been used to correctly to obtain the Best Buy fare and no rebooking is required. When to use

Use Fare Quote Best Buy when you wish to quote the lowest available fare for an itinerary, disregarding the class in which the itinerary is booked.

How to use

Refer to the following Booking File.

Take the following steps to quote the lowest available fare: Click on the Fares button and select Fare Quote. Keyboard: Alt+ R, F. Specify CX as the plating carrier, click the Best Buy radio button and click OK.

Galileo for Travel Professionals 305 Appendix C: Working with Galileo 360° Fares in Viewpoint

Response:

Screen description:

Detail: Explanation:

Total Fare Detail of the best buy fare.

Segment 1 and 2 must be rebooked into V class to Rebook qualify the itinerary for the quoted fare.

Most Summary of the most restrictive rules. Restrictive Rules

Fare Basis Fare basis codes of the quoted fare. Codes

Galileo for Travel Professionals 306 Appendix C: Working with Galileo 360° Fares in Viewpoint

Rebooking the Itinerary

The itinerary must be rebooked in order to qualify the itinerary for the required fare.

When to use

Rebook the itinerary to match the booking class specified in the Best Buy quote.

How to use

Take the following step to rebook the itinerary into V class and store the fare in the Booking File. Click on the Rebook Fare button. Keyboard: Alt+ R, B. Response:

Click on the Store Fare button and Store. Keyboard: Alt+ R, S. Response:

No Rebooking Required If the booking class codes used are correct for the lowest available fare, no rebook is required. The fare must be stored in the Booking File for future ticketing in the usual way.

Galileo for Travel Professionals 307 Appendix C: Working with Galileo 360° Fares in Viewpoint

Fare Quote Qualifiers

Fare Quote qualifiers can be included when a fare is quoted to override the basic fare quote assumptions listed at the beginning of this module.

Some fare quote qualifiers which may be used are: Passenger Passenger description Segment

Refer to the following Booking File for two adults, one child and an infant.

Galileo for Travel Professionals 308 Appendix C: Working with Galileo 360° Fares in Viewpoint

Passenger Qualifier

The system default quotes fares for all passengers.

When to use

Use a passenger qualifier when you wish to quote a fare for a specific passenger in the Booking File.

How to use

Take the following steps to Quote as Booked for Mrs Thailand only. Click on the Fares button and select Quote as Booked. Keyboard: Alt+ R, F. Click All Names to remove the green check mark from all passengers, and click passenger 2 for fare quotation. Specify TK as the plating carrier. Complete the screen as follows and click OK:

Galileo for Travel Professionals 309 Appendix C: Working with Galileo 360° Fares in Viewpoint

Screen response:

Note: The fare must be stored in the Booking File in the usual way.

Galileo for Travel Professionals 310 Appendix C: Working with Galileo 360° Fares in Viewpoint

Passenger Description

Passengers in a Booking File are assumed to be adults (except for infants who are specifically identified in a Booking File), unless a passenger type code is used in the name field. If a passenger type code is used in the name field then the fare will quote correctly for each passenger type without the need to enter anything at the time of fare quote. However, if this information has not been entered into the name field remarks then a passenger description code must be used at the time of fare quote.

When to use

Use a passenger description code to identify a passenger other than adult.(when not entered as part of the name field)

How to use

Take the following steps to Quote as Booked for all passengers in the Booking File, which contains adult, child and infant. Click on the Fares button and select Fare Quote. Keyboard: Alt+ R, F. Select passenger 3 and type C05 in the Passenger Description box to identify a child and click OK

Galileo for Travel Professionals 311 Appendix C: Working with Galileo 360° Fares in Viewpoint

Screen response:

Note: If there is no specific fare for the passenger description code requested, the system will default to the applicable adult fare.

Galileo for Travel Professionals 312 Appendix C: Working with Galileo 360° Fares in Viewpoint

Segment Qualifier

The system default quotes fares for all segments.

Refer to the following Booking File.

When to use

Use a segment qualifier when you wish to quote a fare for specific segments in the Booking File.

How to use

Take the following steps to Fare Quote Best Buy for the SIN/HKG/SIN segments only. Click on the Fares button and select Best Buy. Keyboard: Alt+ R, F. Click on the Flights tab, and remove the green check mark from segments 2 and 3.

Galileo for Travel Professionals 313 Appendix C: Working with Galileo 360° Fares in Viewpoint

Complete the screen as follows and click OK:

Galileo for Travel Professionals 314 Appendix C: Working with Galileo 360° Fares in Viewpoint

System response:

Note: If duplicate segments exist in an itinerary, confirmed in one class and wait-listed in another, segment select inputs must be used.

Galileo for Travel Professionals 315 Appendix C: Working with Galileo 360° Fares in Viewpoint

Working with Filed Fares

Fares are stored in the Booking File in the Stored Fares field. Stored fares may be cancelled from the Booking File if they are no longer required.

When to use

Delete a stored fare if it is not required for ticketing.

How to use

Take the following step to cancel a stored fare from a Booking File. Right mouse-click on the stored fare, and select Cancel Stored Fare. Keyboard: Use the up/down arrow key to select the appropriate fare, and Alt+ R, C. Note: Select Cancel All Stored Fares if all stored fares are to be cancelled.

Galileo for Travel Professionals 316

Format Summary

Signing On and Off

Format: Explanation:

SON/sign on code Sign on to the Galileo system + password

SOF Permanent sign off

SAO Temporary sign off

SAI/sign on code Sign onto the Galileo system after a temporary sign off, or if you made an error and made a sign + password on entry more than once.

SOF/sign on code Sign off override to force off another user. + password

SC Move to work area C

Encode/ Decode

Cities Format: Explanation:

.CELONDON Encode London

.CDMEL Decode MEL

.CRSIN City record for SIN (Singapore)

Lands - countries Format: Explanation:

.LESRI LANKA Encode Sri Lanka

.LDSE Decode SE

Galileo for Travel Professionals 317 Format Summary

Equipment - aircraft types Format: Explanation:

.EEBEECHCRAFT Encode Beechcraft

.EDF24 Decode F24

Airlines Format: Explanation:

.AEBRITISH Encode airlines beginning with British

.ADSQ Decode SQ

.ARTG Airline record Regions

Format: Explanation:

.RD Display all countries that are divided into regions

.RDUS Display all regions (states) for the USA

.RDUSOR Display name of US state OR

Locating the Nearest Airport to a Town/City

Format: Explanation:

C MAP/GERMANY–AAAA Display the nearest airports to the city of Aachen in Germany

Help Format: Explanation:

HELPT or H/T Display index of subjects beginning with the letter T

H/FARES Display help pages for Fares

H/N. Display help pages for format code N.

H/ Display applicable help pages after an error response

Galileo for Travel Professionals 318 Format Summary

Scrolling

Format: Explanation:

MD Move down

MU Move up

MB Move to the bottom of a display

MT Move to the top of a display

MR Move down and display the remaining lines of a display

Focalpoint Keyboard Shortcuts

Function: Command:

Clear active window Ctrl + W

Clear all windows Ctrl + S

Focalpoint Replay Ctrl + Y

Move to (activate) window 3 Ctrl + 3

Redirect response to window 2 Alt + 2

Retrieve unsolicited messages Ctrl + U

Exit Focalpoint Alt + F4

Unlock the keyboard Ctrl + R

Zoom active window Ctrl + Z

Miscellaneous

Format: Explanation:

@MT Check that connecting time is valid

DCT Display fill-in format screen to check minimum connecting times

@LTSIN Check local time at specified location

C Identify the pseudo city code for your agency

Galileo for Travel Professionals 319 Format Summary

Flight Availability Format: Explanation:

A22JUNBRUATH Specified date and city pair Note: If no date is entered, the system defaults to today’s date

A15MAYMANPAR.1100 Specified date, city pair and departure time

A23MARSYDSIN/SQ Specified date, city pair and preferred carrier

A23MARSYDSIN SQ Specified date, city pair and carrier specific display

A# Change availability display to one day later

A#3 Change availability display to three days later

A– Change availability display to one day earlier

A–2 Change availability display to two days earlier

AR Return availability (reverses the city pair)

AR17NOV Return availability for specified date

A.0900 Change availability display to specified departure time

A/BA/UA/AA Change availability to show preference for specified carriers

A Display more flights

A BA Change availability to a carrier specific display

AM BA Display more flights from a carrier specific display

A.1500 KL Change availability display to a carrier specific display with a specified departure time

AR8JUN KL Return availability from a carrier specific display

A@H BA Request specific class in a carrier specific display (does not work for all carriers)

AL1 Display last seat availability for specified line number

Galileo for Travel Professionals 320 Format Summary

Flight Availability (Cont.) A.LHR Display availability for single connecting flights via specified airport

ANPAR Display next availability to specified city from the off point of the previous availability display

ABLHR Display availability from a new specified board point

AOCDG Display availability to a new specified off point

A@#2 Display availability of more classes for the specified line number

Timetable Format: Explanation:

TT10DECLONRIO/RG Timetable display London to Rio 10 December with Varig

TTR Return timetable display

A Move from a timetable display to an availability display for the same date and routing

TT Move from an availability display to a timetable display for the same date and routing

TTL4 Display timetable information for the flight on line 4 of an availability display

TTB3 Display timetable information for segment 3 in a Booking File

Galileo for Travel Professionals 321 Format Summary

Booking File

Name Explanation: Format:

Single passenger, Mr N.CASEY/GEORGEMR George Casey

Multiple passengers with N.3BROWN/JAMESMR/MARYMRS/ the same family name, Mr ANNEMISS James Brown, Mrs Mary Brown and Miss Anne Brown

Multiple passengers with N.KNIGHT/MARKMR+N.SCHMIDT/ different family names, Mr JOANNEMRS Mark Knight and Mrs Joanne Schmidt

Name remarks Explanation: Format:

Child aged 5 years, Miss N.LARKINS/MABELMISS P-C05 Mabel Larkins

Infant, Miss Lauren Brown, N.I/BROWN/LAURENMISS born 16 August 2007 16AUG2007

Change Explanation: Format:

Change passenger name N.P2@MASON/OLIVERMR number 2 to Mr Oliver Mason

Change passenger name N.P3–4@2BRADLEY/ALISTAIRMR/ numbers 3 and 4 to Mr KATEMRS Alistair Bradley and Mrs Kate Bradley

Change a name remark for N.P2@ P-C08 passenger 2

Galileo for Travel Professionals 322 Format Summary

Delete Explanation: Format:

Delete passenger name number 4 N.P4@

Delete passenger names numbers 3 N.P3-4@ and 4

Delete a name remark for passenger 3 N.P3@

Display Explanation: Format:

Display name field N

Phone

Phone field codes Code: Identifies:

T Travel agency phone

H Customer’s home phone

B Customer’s business phone

E Customer’s email address

A Customer’s accommodation/hotel phone

F FAX

N No phone contact

Explanation: Format:

Agency name and P.T 01753 679821 WORLD TRAVEL reference REF GEORGE

Passenger home phone P.H 0207 897 7871 number

Passenger business phone P.FRAB 2278 1912 number in another city

Email address P.LONE GEORGE.SMITH//GALILEO.COM Note: The city code must be included, and the @ sign is represented by two slashes

Galileo for Travel Professionals 323 Format Summary

Change Explanation: Format:

Change the first phone P.1@T 01753 789871 REF JORGE (agency) field to show 01753 789871 and reference JORGE

Change the third phone field to P.3@B 0208 786 7812 show business number 0208 786 7812

Delete Explanation: Format:

Delete phone field number 4 P.4@

Display Explanation: Format:

Display phone field P

Galileo for Travel Professionals 324 Format Summary

Ticketing Explanation: Format:

Future ticketing date T.TAU/10MAY

Minimum entry T.T

Minimum entry including ticket T.T 12563728942620 number

Change Explanation: Format:

Change the ticketing field to T.@TAU/5SEP show a new review date of 5 September

Change the ticketing field to T.@T 125364783922254 show a ticket number

Delete Explanation: Format:

Delete the ticketing field T.@

Display Explanation: Format:

Display ticketing field P

Galileo for Travel Professionals 325 Format Summary

Received From Explanation: Format:

Received from Miss Bridges R.MISS BRIDGES

Received from passenger R.PSGR

Change Explanation: Format:

Change the received from field R.@SAM BROWN to show Sam Brown

Delete Explanation: Format:

Delete the received from field R.@

Display Explanation: Format:

Display the received from field RV

Galileo for Travel Professionals 326 Format Summary

Form of Payment Explanation: Format;

Cash F.S

Cheque F.CK

Invoice F.INV (free text invoice number)

Non Ref F.NONREF (non-refundable without reference to the issuing agency)

Miscellaneous F.MS (free text)

Credit card F.AX373900000000000/D1209 AX373900000000000 expiry 12/09

Change Explanation: Format:

Change the form of F.@S payment field to show cash

Delete Explanation: Format:

Delete the form of payment F.@ field

Display Explanation: Format:

Display the form of payment FOP field

Galileo for Travel Professionals 327 Format Summary

Email Explanation: Format;

Add a mail ‘to’ address [email protected]

Add a mail ‘from’ address [email protected]

Add or change email comment MC.1@HAVE A HAPPY HOLIDAY to first email address.

Change Explanation: Format:

Change the 2nd email address [email protected]@YAHOO.COM

Add or change email comment MC.1@HAVE A HAPPY HOLIDAY to first email address.

Delete Explanation: Format:

Delete 1st email address MT.1@

Delete 2nd email comment MC.2@

Display Explanation: Format:

Display the email field EM

Galileo for Travel Professionals 328 Format Summary

Review Booking File Explanation: Format:

Issue hotel vouchers on RB.11NOV ISSUE HOTEL 11November VOUCHERS

Place review booking item on RB.11NOV/Q40 CHECK PSGR HAS queue 40 on 11 November VISA

Change Explanation: Format:

Change the first review RB.1@20NOV ISSUE CAR HIRE booking file field, to show a VOUCHERS date of 20 November and to issue car hire vouchers

Delete Explanation: Format:

Delete review booking item 4 RB.4@

Display Explanation: Format:

Display the review booking RB field

Galileo for Travel Professionals 329 Format Summary

Notepad Explanation: Format:

Notepad item with free text NP.ADVISED PSGR REFUND NOT PERMITTED

Notepad with secondary NP.H SHERATON HOTEL AMS qualifier H (hotel) REQUIRES A DEPOSIT

Historical notepad item NP.H PSGR ADVISED THAT HOTEL MUST BE GUARANTEED WITH CC

Confidential notepad item NP.C CASH ONLY DO NOT ACCEPT CHEQUES

Change Explanation: Format;

Change the free text of the NP.2@NEW TEXT second notepad item

Delete Explanation: Format;

Delete notepad item 3 NP.3@

Display Explanation: Format:

Display the notepad field NP

Display notepad items with H NPH qualifier

Display notepad items with C NPC qualifier

Galileo for Travel Professionals 330 Format Summary

Written Address Explanation: Format:

Passenger’s mailing W.MR A JACOBS 10 THE STREET address BENSON OXFORDSHIRE P/ OX97YE

Change Explanation: Format:

Change the detail of a W.@MR B GUNNER 27 THE STREET mailing address OXFORD P/OX7 9RE

Change the detail of the W.@2 25 THE STREET second sub-field of a mailing address

Insert an additional sub- W.@/3 OXFORDSHIRE field after existing sub-field 3

Delete Explanation: Format:

Delete an entire written W.@ address

Delete the third sub-field W.@3

Display Explanation: Format:

Display the written address AW field

Galileo for Travel Professionals 331 Format Summary

Delivery Address Explanation: Format:

Passenger’s delivery D.MR A JACOBS RECEPTION address GROUND FLOOR SHELL BUILDING MANCHESTER

Change Explanation: Format:

Change the detail of a D.@MR B GUNNER FINANCE delivery address OFFICE SHELL MAIN OFFICE CHEPSTOW

Change the detail of the D.@2 BUILDING 3 second sub-field of a delivery address

Insert an additional sub-field D.@/3 FIRST FLOOR after existing sub-field 3

Delete Explanation: Format:

Delete an entire delivery D.@ address

Delete the third sub-field D.@3

Display Explanation: Format:

Display the delivery address AD

Galileo for Travel Professionals 332 Format Summary

Mileage Membership Explanation: Format:

Mileage membership number M.P1/UAA56789 for passenger 1

Mileage membership number M.P2/UA123456A –G for passenger 2 indicating tier level Gold

Delete Explanation: Format:

Delete all mileage M.@ membership numbers for all passengers

Delete mileage membership M.P2@ information for passenger 2

Delete mileage membership M.P2 AA@ information for AA for passenger 2

Display Explanation: Format:

Display the mileage MM membership field

Display the membership M UA accrual table for United Airlines (UA)

Galileo for Travel Professionals 333 Format Summary

SSR Explanation: Format:

SSR item (DBML) for all SI.DBML passengers

Advise airline Passenger 2 SI.P2/CHLD*12MAY03 is a child with optional free text

SSR item (VGML) for SI.P3/S2.4/VGML passenger 3 segments 2 and 4

Request language SI.P3S4/LANG SPEAKS ONLY FARSI assistance for passenger 3 segment 4

Ticket number for SI.P2S3/TKNM 93212345678903 passenger 2 segment 3

Change Explanation: Format:

Change the free text of an SI.P1/SPML@ NO EGGS SPML item

Delete Explanation: Format:

Delete a seafood meal for SI.P2/SFML@ passenger 2

Delete all SSR items for all SI.S2@ passengers on segment 2

Display Explanation: Format:

Display service information SI

Galileo for Travel Professionals 334 Format Summary

OSI Explanation: Format:

VIP SI.CX GODDARD/JANE DIRECTOR SWIRES GROUP HONG KONG

Ticket number to CX SI.CX 16012345678906 GODDARD/JANE

Change Explanation: Format:

Change the free text of SI.2@CX VICE PRES SWIRES HONG the second OSI item KONG

Delete Explanation: Format:

Delete item 1 SI.1@

Delete items 3 and 5 SI.3.5

Display Explanation: Format:

Display service SI information

Galileo for Travel Professionals 335 Format Summary

Advance Seat Assignment Explanation: Format:

Display seat availability map for SA S2 segment 2

Assign seats 19AB for segment S.S2/19A.B 2

Display seat characteristics SC

Generic request no smoking S.S2/NA aisle seats for segment 2

Change Explanation: Format:

Change the assigned seat S.P2S1@18A number for passenger 2, segment 1 to 18A

Change the seat assignment for S.P1@18B passenger 1 to 18B for all segments

Change to no smoking window S.@NA seats for all passengers for all segments

Cancel Explanation: Format:

Cancel all seat assignments for S.@ all passengers and all segments

Cancel seat assignment for S.P2@ passenger 2 on all segments

Display Explanation: Format:

Display seat data SD

Galileo for Travel Professionals 336 Format Summary

Enhanced Booking File Servicing

Keywords Keyword: Type of service request:

ADC Additional collection

ETE Electronic ticketing – even exchange

ETI Electronic ticketing – issue

ETRF Electronic ticketing – refund

ETV Electronic ticketing – revalidation

FARE Fare

GENR General request

GRPD Domestic group request

GRPI International group request

LIMO Limousine service

PTA Prepaid ticket advice

STOP Stopover package

TKI Claim agency incentives

TOD Ticket on departure

Set up TOD/PTA Explanation: Format:

Request ticket on departure RQ.TOD/BD/MPD.23650132345675/ with BD at Heathrow IOD.LHR.BD/FF1 CHECK ID

Request PTA with LH at RQ.PTA/LH/MPD.22050132345686/ Frankfurt IOD.FRA.LH/FF1 CHECK ID

Change Explanation: Format:

To change the detail of the first RQ.1@TOD/BD/MPD.236501323456 EBFS item for a TOD 86/IOD.LHR.BD/FF1

Continued on next page

Galileo for Travel Professionals 337 Format Summary

Enhanced Booking File Servicing (Cont.)

Delete Explanation: Format:

To delete item 2 RQ.2@

Display Explanation: Format:

Display Enhanced Booking File RQ servicing

Vendor Remarks Explanation: Format:

Outgoing vendor remark to V.ASA PLEASE ADVISE COST OF airline SA KENNEL FOR DOG 20 POUNDS

Change Explanation: Format:

Change the detail of the V.2@ASA PLEASE ADVISE COST second vendor remark to SA OF KENNEL FOR CAT

Delete Explanation: Format:

Delete item 2 V.2@

Display Explanation: Format:

Display Vendor Remarks VR

Galileo for Travel Professionals 338 Format Summary

Booking an Itinerary

Reference Sell Explanation: Format:

Sell 1 seat C class from availability line 2 N1C2

Sell 1 seat Y class from availability line 1 and J N1Y1J2 class from connecting flight on line 2

Sell 3 seats in S class from availability lines 4 N3S4 and 5

Waitlist 1 seat Y class from availability line 2 N1Y2LL

Direct Sell Explanation: Format:

Direct sell 2 seats in Y class on 0AA101Y1JUNLHRJFKNN2 specified flight

Open Segments

Explanation: Format:

Open segment with 2 seats in Y 0CXOPENYHKGBKKNO2 class for specified city pair

Open segment with 2 seats in Y 0TGOPENY12MARLHRBKKNO2 class for specified city pair and date

Surface Segments Explanation: Format:

Surface segment 0A (or) Y

Continued on next page

Galileo for Travel Professionals 339 Format Summary

Passive Segments Explanation: Format:

Add passive segment for specified 0UA907Y1DEC LHREWRAK2 flight

Add passive segment, 1 seat in C N1C3AK class from specified line number

Re-ordering Segments Explanation: Format:

Move segment 6 to follow /3S6 segment 3

Move segment 3 – 5 to follow /2S3-5 segment 2

Cancelling Segments Explanation: Format:

Cancel segment 2 X2

Cancel segments 2, 3, 4 and 6 X2–4.6

Cancel the whole itinerary XI

Changing Dates, Flights Classes and number of seats Explanation: Format:

Change the date of segment 1 to @1/3JUN 3 June

Change segments 2 and 4 to H @2.4/H class

Change the booking code to H @A/H class on all flights

Change flight number of segment @1/BA302 1 to BA302 (must be same route)

Change all segments to 3 seats @A/3 (only prior to End Transaction)

Galileo for Travel Professionals 340 Format Summary

Ending and Ignoring Transaction Explanation: Format:

End transaction E

End transaction and re-retrieve the Booking File ER

End transaction and mail itinerary EM

End transaction, mail itinerary and re-retrieve ERM

Ignore transaction I

Ignore transaction and re-retrieve the Booking IR File in original state

Retrieving a Booking File

Explanation: Format:

Retrieve by family name –DRAKE

By name and departure date 15DEC–MASON

Name, date and flight number TG887/12JUL–KNOWLES

Retrieve by locator 2VP45T

Retrieve all branch bookings by family B–BARNARD name

Retrieve 2nd booking from list 2

Galileo for Travel Professionals 341 Format Summary

Galileo Fares

Fare Display

Explanation: Format:

Basic input for specified date and city pair. FDLON10MAYSIN

Re-display the active fare display FD

Fare Display Modifiers

Explanation: Format:

Specified carrier /QF

One way fares –OW

Round trip fares –RT

Passenger type – adult ADT

Passenger type – child CNN (or) C08

Passenger type – infant INF

Fares with booking class B (carrier required) –B

Business class fares only (@F for First @C class)

Specifying fare basis code @W2BA

Travel via specified global indicator .EH

Private fares only :P

Net fares only :C

With specified account code -PRI-ACCT

High to low order /X

Galileo for Travel Professionals 342 Format Summary

Fare Display follow-up formats

Explanation: Format:

Updates the previous fare display to show FD-OW one way fares only.

Updates the specified date of the previous FD12DEC fare display.

Updates the previous fare display to show FD/TG/BR fares for Thai Airways (TG) and Eva Airways (BR).

Updates the previous fare display to show FD–RT CNN (or C08) round trip fares for a child.

Updates the origin city of the previous fare FDOBOS display to show Boston.

Updates the destination city of the FDDPAR previous fare display to show Paris.

Updates the previous fare display to show FD@YEE3M the YEE3M fare only

Updates the previous fare display to show FD@C business class fares only

Fare Notes Explanation: Format:

Display menu of paragraphs for specified FN 12 line number

Display fare notes for specified paragraph FN P20 number

Display fare notes for paragraphs 6, 8 and FN 3/P6.8.14 14 for the specified line number

Display all fare notes for the specified line FN 4/ALL number

Display fare notes summary for the FN 2/S specified line number

Galileo for Travel Professionals 343 Format Summary

Fare Routing Explanation: Format:

FR 5 FR 5

Fare Booking Classes Explanation: Format:

Display the class of service to book for carrier FDC 2//AA AA for the fare on line 2 of the display

Fare Quote Explanation: Format:

Quote lowest fare for class booked FQ

Quote lowest fare for class booked for FQP1.4 passengers 1 and 4 only

Quote lowest fare for class booked, specifying FQP1.2.3 C09 passenger numbers and type (PTC not required if added to the name field)

Quote lowest fare for class booked for segments FQS2-3 2 and 3 only

Force fare quote for fare basis YEE6M FQ@YEE6M

Quote lowest private fare for class booked FQ:P

Quote lowest net fare for class booked FQ:C

Quote lowest fare private fare with/without FQ-ACCT:P specified account code

Quote discounted passenger type (e.g. child) FQ/ACC accompanied by an adult on a separate Booking File (when PTC in name field)

Quote lowest fare for class booked for markets FQCAA not using Automated Plating Carrier

Galileo for Travel Professionals 344 Format Summary

Fare Quote Best Buy Explanation: Format:

Quote lowest available fare for flights booked FQBB

Quote lowest available Premium First FQBB++-PREMF

Quote lowest available First FQBB++-FIRST

Quote lowest available Business FQBB++-BUSNS

Quote lowest available Premium Economy FQBB++-PREME

Quote lowest available Economy Class FQBB++-ECON

Quote lowest available fare for flights booked FQBBS1.4 for segments 1 and 4 only

Rebook classes for lowest available fare FQBBK

Focalpoint Shopping

Booked Itinerary Explanation: Format:

Focalpoint Shopping for booked itinerary FS

Focalpoint Shopping for a child aged 10. FS*C10 Note: This is not necessary if the PTC has been entered in the name field.

Passenger 2 only FSP2

Tax exempt FSTE

Segments 1 through 3 only FSS1-3

Private fares only FS:P

Net fares only FS:C

Specify maximum of three carriers FS++/BA/LH/BD

Exclude maximum of three carriers FS++/UA-/AA-/CO-

Cabin preference – Business Class FS++-BUSNS Note: The first pricing option returned from a booked itinerary is always a FQBB of the itinerary without cabin preference.

Galileo for Travel Professionals 345 Format Summary

Unbooked Itinerary Explanation: Format:

Round trip journey FSLON10JANDXB20JANLON

Surface sector FSLON10JANDXB--AUH20JANLON

Connecting point FSROM1JUNX-JFKCVG20JUNX-JFKROM

Two passengers FS2LON20DECJKT

Passenger type code FSFRA1JUNLON10JUNFRA+*C10

Adult and child aged 4 FS2HKG10JUNTYO20JUNSIN+P1.2*C04 years

Private fares only FSFRA1JUNLON10JUNFRA+:P

Private fares with an FSFRA1JUNLON6JUNFRA+-ACCT CODE account code

Specified carriers for FSSYD1JUNTYO/QF10JUNHKG/CX each segment

Preferred cabin class FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST on each sector

Specified carriers FSSYD1JUNAKL10JUNSYD++/QF/NZ

Specified cabin FSSIN10JUNHKG20JUNSIN++-FIRST

Follow-on entries

Explanation: Format:

Rebook the required pricing option FSKn

Display the fare construction *FSn

Display fare rules FQNn

Display additional itinerary options for the More*n specified pricing option

Galileo for Travel Professionals 346 Format Summary

Filed Fares Explanation: Format:

Display filed fare field FF

Display in detailed FF1 Display filed fare 1 linear format FF2P3 Display filed fare 2 for passenger 3

FX1 Cancel filed fare 1 FX1.3.5 Cancel filed fares 1, 3 and 5 FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6 Cancel FX1P2.4 Cancel filed fare 1, passengers 2 and 4 FXALL Cancel all filed fares

Restore filed fare for FF1@R re-ticketing

FF1BG40K Note: Free baggage allowance may be Amend amended without altering the guarantee status of the fare. Other areas of a fare may be amended using manual fare build entries.

Galileo for Travel Professionals 347 Format Summary

Queues

Working with Queues Explanation: Format:

Display list of all queues and titles and QPB Booking File count

Display a count of Booking Files on queue QCA

Sign into queue 2 Q/2

Exit queue, ignoring current booking file QXI

Queue Remove QR

Queue booking to queue 50 own pseudo QEB/50

Queue to queue 50 specified pseudo ABC QEB/ABC/50

Add an end of queue marker QENDON

Remove the end of queue marker QENDOFF

Updating Change of Flight status

Advice code: Change to status Format: code:

KK - confirming Change flight segment 2 @2HK reservation to HK

KL - confirming Change flight segment 5 @5HK from waitlist to HK

TL - waitlisted, Change flight segment 3 @3HL advising new to HL flight times

UU - unable, have Change flight segment 4 @4HL waitlisted to HL

Galileo for Travel Professionals 348 Format Summary

Updating SSR items Advice code: Change to status Format: code:

KK - confirming Change status of special SI.VLML@HK item meal VLML to HK

KK - confirming Change status of special SI.P1S3/DBML@HK item meal DBML to HK for passenger 1 segment 3

UU - unable, have Change status of special SI.S3/SFML@HL waitlisted meal SFML for segment 3 to HL

Updating Seat requests Advice code: Change to status Format: code:

KK - confirming Change segment status S.@ HK item of all seats for all passengers to HK

KL - confirming Change segment status S.S2@ HK from waitlist for seat request for segment 2 to HK

Flights, SSR and Seats

Explanation: Format:

To update all air segments, SSR items and @ALL seat request with one entry. (This will also remove items with NO, UC, UN or HX advice codes.

Galileo for Travel Professionals 349 Format Summary

Dividing a Booking File

Explanation: Format:

Divide passenger 2 DP2

Divide passenger 1 and 4 DP1.4

File divided booking File F

Display divided bookings *DV

Procedure to Divide

1. Divide applicable passenger(s). DP2

2. Enter Received From Field R.JANE

3. File divided Booking F

4. Enter Received From Field R.JANE

5. End Original Booking E

Repeat Bookings Explanation: Format:

Repeat all customer data REALL

Repeat all segments RESALL

Repeat all customer data and segments REALLSALL

Booking File History Explanation: Format:

Display all history *H

Display history of Itinerary only *HI

Display history of filed fare only *HFF

Display history of queues *HQT

View codes used in history H/HISTORY

Galileo for Travel Professionals 350 Format Summary

Galileo Information System

Explanation: Format:

Display index GG

Display chapter number GC 12

Display chapter and page GC 12/16

Display airline chapter (BA) GC BA

Redisplay current chapter GC

Redisplay current page GP

Timatic Explanation: Format:

Display list of Timatic fill-in formats TI–

Display Timatic fill-in format for visa information TI–MV

Display Timatic fill-in format for health TI–MH information

Display Timatic fill-in format for visa and health TI–MA information

Display fill-in format for full text information TI–MF

Display Timatic help TI–HELP

Display Timatic news TI–NEWS

Timatic Scrolling

Explanation: Format:

Request next page (MD) TIPN

Page back (MU) TIPB

Request last page (MB) TIPL

Request first page (MT) TIPF

Redisplay current page TIPG

Galileo for Travel Professionals 351

Acknowledgement:

© 2011 Galileo International. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2011. All rights reserved.

For questions or comments, please send a message to [email protected] including this reference:

Galileo Number GN 880 v 1.8