Contents Module 1: Introduction ...................................................................... 10 Course Length ............................................................................................................... 10 Method of Instruction ..................................................................................................... 10 Housekeeping ............................................................................................................... 10 Course Book ................................................................................................................. 11 Booking Guidelines ....................................................................................................... 11 Course Objectives ......................................................................................................... 11 Module 2: Getting Started ................................................................. 12 Module Objectives ......................................................................................................... 12 Signing on and off from the Galileo system ................................................................... 12 Launching Galileo Desktop and Signing on to the Galileo System ........................... 12 Signing on to the Galileo System (Focalpoint 3.5 users) .......................................... 14 Keyword .................................................................................................................. 18 Unlocking your sign-on ............................................................................................ 19 Signing off from the Galileo System ......................................................................... 23 Moving between Work Areas ................................................................................... 24 Working with Encode/Decode ....................................................................................... 25 Cities and Airports ................................................................................................... 26 Lands (countries) ..................................................................................................... 27 Equipment (Aircraft types) ....................................................................................... 28 Airlines .................................................................................................................... 29 Regions (states) ...................................................................................................... 31 City Records ............................................................................................................ 32 Sample Encode/ Decode Formats ........................................................................... 33 Locating the Nearest Airport to a City ............................................................................ 34 Working with the Ticketing Date Calculator ................................................................... 35 Accessing Help ............................................................................................................. 36 ASK Travelport .............................................................................................................. 36 Identifying your Pseudo City Code ................................................................................ 37 Scrolling ........................................................................................................................ 38 Using Focalpoint Keyboard Shortcuts ........................................................................... 38 Module Review .............................................................................................................. 39 Module 3: Itinerary Planning ............................................................. 40 Module Objectives ......................................................................................................... 40 Checking Flight Availability ............................................................................................ 41 Galileo Sequencing ................................................................................................. 43 Displaying Flight Details .......................................................................................... 44 Availability Display Options ...................................................................................... 47 Flight Availability Formats ........................................................................................ 50 Working with Timetable Displays ................................................................................... 51 Galileo for Travel Professionals 1 Contents Timetable Formats................................................................................................... 52 Booking an Itinerary ...................................................................................................... 55 Booking Class and Seat Availability ......................................................................... 55 Airline Link Indicators .............................................................................................. 57 Selling Seats ........................................................................................................... 59 Selling Seats on Transfer Connections .................................................................... 61 Waitlisting Flights .................................................................................................... 62 Selling Formats ....................................................................................................... 63 Checking Minimum Connecting Times .......................................................................... 64 Displaying Minimum Connecting Times ................................................................... 65 Additional minimum connecting time formats................................................................. 66 Checking Local Time ..................................................................................................... 67 Module Review .............................................................................................................. 68 Module 4: Building a Booking File .................................................... 69 Module Objectives ......................................................................................................... 69 Entering the Name Field ................................................................................................ 70 Passenger Type Codes ........................................................................................... 70 Name Numbering .................................................................................................... 72 Name Remarks ....................................................................................................... 73 Changing the Name Field ........................................................................................ 74 Deleting a Name ...................................................................................................... 74 Entering the Phone Field ............................................................................................... 75 Changing the Phone Field ....................................................................................... 76 Deleting a Phone Field ............................................................................................ 77 Displaying the Phone Field ...................................................................................... 77 Entering the Ticketing Field ........................................................................................... 78 Minimum Entry ........................................................................................................ 78 Ticket Review .......................................................................................................... 78 Ticket Number ......................................................................................................... 78 Changing the Ticketing Field ................................................................................... 79 Deleting the Ticketing Field ..................................................................................... 79 Displaying the Ticketing Field .................................................................................. 79 Received From .............................................................................................................. 80 Changing the Received From Field ......................................................................... 80 Deleting the Received From Field ............................................................................ 80 Displaying the Received From Field ........................................................................ 80 Entering a Form of Payment .......................................................................................... 81 Changing the Form of Payment Field ...................................................................... 82 Deleting the Form of Payment Field ........................................................................ 82 Displaying the Form of Payment Field ..................................................................... 82 Entering an Email Address 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