IATA Catalog of Standards, Manuals and Guidelines

Version 2.0 – December 2018

IATA Catalog of Standards, Manuals and Guidelines Cargo, Safety And Operations, Passenger, Finance And Statistics IATA offers the air transport industry a comprehensive suite of products on a multitude of topics. Ranging from regulations and standards to guidance material, these publications are designed to promote safety and optimize efficient operations. IATA Catalog of Standards, Manuals and Guidelines 1

Contents Cargo Passenger

Cargo Agency Conference Resolution Manual (CACRM) 2 A4A/IATA Reservations Interline Message Cargo Claims and Loss Prevention Handbook (CCHB) 2 Procedures (AIRIMP) 10 CargoLink 2 Airline Coding Directory (ACD) 10 Cargo Services Conference Resolution Manual (CSCRM) 2 City Code Directory (CCD) 10 Cargo Tariff Coordinating Conferences Mileage Manual (MPM) 10 Resolutions Manual 2 Multilateral Interline Traffic Agreements (MITA) Cargo-XML Toolkit 2 and Bilateral Interline E-Ticketing Agreements (BIETA) 10 Dangerous Goods Regulations (DGR) 3 Passenger Fare Construction Toolkit (PFCT) 10 Infectious Substances Shipping Guidelines (ISSG) 3 Passenger Services Conference Resolutions Manual (PSCRM) 11 IATA Cargo Handling Manual 3 Passenger Tariff Coordinating Lithium Battery Shipping Guidelines (LBSG) 3 Conference Composite and Worldwide Live Animals Regulations (LAR) 4 Resolution Manual - The Composite Manual 11 Perishable Cargo Regulations (PCR) 4 Reservations Handbook (RHB) 11 Temperature Control Regulations (TCR) 4 Standard Schedules Information Manual (SSIM) 11 The Air Cargo Tariff and Rules (TACT) 4 Ticketed Point Mileage Manual (TPM) 11 ULD Regulations (ULDR) 4 Ticketing Handbook (THB) 12 Timatic Mainframe 12 Safety, Security and Operations TimaticWeb2 and TimaticWeb2 Cobranded 12 Timatic AutoCheck 12 Airport Development Reference Manual (ADRM) 6 Timatic Mobile 12 Airport Handling Manual (AHM) 6 Baggage Identification Folders and Posters (BagID) 6 Finance, Charges and Statistics Baggage Reference Manual (BRM) 6 Emergency Response Best Practices Handbook 6 20-Year Passenger Forecast 14 IATA Ground Operations Manual (IGOM) 6 Airline Industry Freight Forecast 14 IATA Guide to Facilitation (IGF) 7 Aviation Charges Intelligence Center (ACIC) 14 IATA Load Control–XML Message Toolkit (LCXML) 7 Essential Documents on International Air Carrier Liability 14 IOSA Program Manual (IPM) 7 IATA Clearing Services Exchange Rates 14 IOSA Standards Manual (ISM) 7 IATA Consolidated Exchange Rates (ICER) 15 ISAGO Standards Manual (GOSM) 7 IATA List of Ticket and Airport Taxes and Fees (Tax List) 15 Lost and Found Property Items 8 IATA Rates of Exchange (IROE) 15 Marshalling Signals Posters 8 Integrated Risk Management Guidance Material 15 Quick Reference Guide on Marshalling Signals 8 International Aircraft Financing 15 Security Management System (SeMS) Manual 8 Monthly Statistics 16 Revenue Accounting Manual (RAM) 16 Revenue Accounting Tax Database (RATD) 16 Ticket Tax Box Service (TTBS) 16 World Air Transport Statistics (WATS) 16 IATA Catalog of Standards, Manuals and Guidelines 2

Cargo

Cargo Agency Conference Resolution Cargo Services Conference Resolution Manual (CACRM) Manual (CSCRM)

The relationship between member airlines and their registered The CSCRM covers broad cargo services issues and forms cargo agents is administered under a set of IATA resolutions. the basis for many other standards, including cargo handling, These government-approved rules establish the rights and documentation, procedures, rules and regulations, ULD obligations of the parties, as well as the procedures and control, ULD technical specifications, dangerous goods requirements for agents who wish to obtain and maintain regulations, live animals and perishables regulations, and industry accreditation, thus becoming part of the airlines, automation standards. global cargo distribution network. Audience: Airlines, Freight Forwarders Audience: Airlines, General Sales and Service Agencies, Language: English Agents, Freight Forwarders How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/cscrm How to purchase: IATA Online Store or Customer Service More information: www.iata.org/cacrm Cargo Tariff Coordinating Conferences Resolutions Manual (CTCCM) Cargo Claims and Loss Prevention Handbook (CCHB) The Cargo Tariff Coordinating Conferences Resolutions Manual provides a central reference to the texts of The CCHB provides information on the crucial legal aspects all current resolutions adopted by the Cargo Tariff of the carriage of cargo by air, with recent examples of cases Coordinating Conferences. The Manual also contains the decided by the courts. texts of government reservations that have been placed on resolutions. The CCHB incorporates input from airlines, legal experts, and freight forwarders, together with all relevant and applicable Audience: Airlines, Freight Forwarders conventions. Complete with practical information, this guide Language: English is the complete resource for all industry stakeholders who How to purchase: IATA Online Store or Customer Service are concerned with effective cargo claims handling and loss More information: www.iata.org/ctccrm prevention, and should assist cargo claims handlers on a daily basis. The CCHB includes a chapter on Principles of Loss Prevention. Cargo-XML Toolkit Audience: Airlines, Ground Handlers, Freight Forwarders This toolkit offers next-generation standards for electronic Language: English messaging in the air cargo industry. It uses XML standards How to purchase: IATA Online Store or Customer Service that bring uniformity, clarity, accuracy and economy to the More information: www.iata.org/cargo-claims electronic exchange of information in the air cargo industry. It is the go-to source for technical experts developing open CargoLink and flexible XML applications. Audience: Airlines, Freight Forwarders, Ground Handlers, IT A directory of cargo professionals for the global cargo Providers, Customs Authorities community. Language: English Audience: Cargo Professionals, Freight Forwarders, Airlines, How to purchase: Contact [email protected] Ground Handlers or anyone in the cargo supply chain More information: www.iata.org/cargoxml-toolkit Language: English How to purchase: IATA Online Store or Customer Service More information: www.iata.org/cargolink IATA Catalog of Standards, Manuals and Guidelines

Dangerous Goods Regulations (DGR) IATA Cargo Handling Manual

The IATA DGR is the industry-trusted source to help you The IATA Cargo Handling Manual (CHM) is a complete set prepare and document dangerous goods shipments for air of standards for everyone involved in cargo operations. It transport. Used by the world’s airlines for over 60 years, the helps airlines and cargo handlers to operate more effectively DGR is the most complete, up-to-date, and user-friendly together, in order to improve efficiency and safety in air cargo reference in the industry. operations. Audience: Airlines, Ground Handlers, Freight Forwarders, CHM collects in one place 90% of the information, which is Airports, Training Providers and Organizations, Regulators, common to individual carrier cargo handling manuals, Service Providers, Shippers and Manufacturers completing it and bringing it up to current IATA standards. The Language: English, Spanish, German, French, Russian, content for the CHM have been tailored specifically for the Chinese, Japanese cargo industry, based on an industry-wide survey. How to purchase: IATA Online Store or Customer Service Audience: Airlines, General Sales Agents, Airports, Freight More information: www.iata.org/dgr Forwarders and Shippers Language: English Infectious Substances Shipping Guidelines How to purchase: IATA Online Store or Customer Service (ISSG) More information: Full table of contents: www.iata.org/chm

Everything you need to know about shipping infectious substances safely. Lithium Battery Shipping Guidelines (LBSG) Learn how to ship infectious substances by any mode of Lithium batteries are dangerous goods, and can pose a safety transport anywhere in the world. The ISSG is a convenient, risk if not prepared in compliance with transport regulations. easy-to-read manual with up-to-date information, including all The IATA LBSG has everything you need to safely and the changes to the ICAO Technical Instructions. efficiently prepare lithium battery shipments in compliance with international air transport regulations. Audience: Airlines, Ground Handlers, Freight Forwarders, Airports, Training Providers and Organizations, Regulators, Audience: Shippers, Manufacturers, Airlines and Ground Service Providers, Shippers and Manufacturers Handlers Language: English Language: English, Chinese How to purchase: IATA Online Store or Customer Service How to purchase: IATA Online Store or Customer Service More information: www.iata.org/issg More information: www.iata.org/lbsg IATA Catalog of Standards, Manuals and Guidelines 4

Live Animals Regulations (LAR) The Air Cargo Tariff and Rules (TACT)

The global standard and essential guide for transporting TACT aims to simplify and speed up air cargo processes animals by air in a safe, humane and cost-effective manner. for all involved parties. For decades, TACT has been the ultimate reference guide for the air cargo industry. As such, The IATA LAR is a must for transporting animals humanely TACT provides quick access to the rules governing air cargo and in compliance with airline regulations and animal processes as well as global rates and charges information. welfare standards. Moreover, TACT promotes and invests in an air cargo rate Audience: Airlines, Ground Handlers, Freight Forwarders, management and distribution system to generate efficiency Airports, Training Providers and Organizations, Regulators, gains for the industry. Service Providers, Shippers Audience: Airlines, Freight Forwarders, Ground Handlers, Language: English, French and Spanish General Sales Agents, Shippers, Airports, Government How to purchase: IATA Online Store or Customer Service Authorities More information: www.iata.org/lar Language: English How to purchase: Online Store or Customer Service Perishable Cargo Regulations (PCR) More information: www.iata.org/tact

The PCR provides the most efficient practices for the transport of perishable cargo and is an indispensable tool to ULD Regulations (ULDR) achieve cost savings and avoid delays by guaranteeing your A comprehensive reference for all segments of the air cargo shipments are problem-free and compliant with international industry, the IATA ULDR is the foundation for improved aircraft and local regulations. operations and safety. The ULDR contains all the technical Audience: Airlines, Ground Handlers, Freight Forwarders, and operational specifications as well as regulatory and airline Airports, Training Providers and Organizations, Regulators, requirements applicable to ULD operations. Service Providers, Shippers Audience: Airlines, Ground Handlers, Freight Forwarders, Language: English Airports, Regulators, Service Providers, ULD Original How to purchase: IATA Online Store or Customer Service Equipment Manufacturers, Shippers More information: www.iata.org/pcr Language: English How to purchase: IATA Online Store or Customer Service Temperature Control Regulations (TCR) More information: www.iata.org/uldr

The global standard for the safe transportation of healthcare products by air, the IATA TCR is an all-inclusive guide designed to facilitate the proper transport of temperature-sensitive pharmaceutical products. The TCR has the most current practices for packaging, labelling, handling and shipping perishable healthcare products. Audience: Airlines, Ground Handlers, Freight Forwarders, Airports, Training Providers Organizations, Regulators, Service Providers, Shippers Language: English, French and Spanish How to purchase: IATA Online Store or Customer Service More information: www.iata.org/tcr IATA Catalog of Standards, Manuals and Guidelines 5 IATA Catalog of Standards, Manuals and Guidelines 6

Safety, Security and Operations

Airport Development Reference Baggage Reference Manual (BRM)

Manual (ADRM) Designed to provide insight into the key features of baggage Long considered the gold standard for airports planning operations, it presents potential issues that might occur along world-class infrastructure. It is published jointly with Airports a generic baggage chain and ways to overcome them. Topics Council International (ACI) and in close collaboration with include: how to set corporate baggage policy, baggage tracing world-renowned industry specialists who continue to review and claims, reducing mishandled baggage, understanding and comment on the ADRM to ensure it remains relevant and baggage tag design and baggage messages. current. Audience: Airlines, Airports, Ground Service Providers, Audience: Airport Planners, Airlines, Airports, Government Baggage Supply Chain Authorities, Architects and Engineering Consultants involved Language: English in airport development and planning, capacity planning, How to purchase: IATA Online Store or Customer Service terminal planning, apron, etc. More information: www.iata.org/brm Language: English How to purchase: IATA Online Store or Customer Service Emergency Response Best More information: www.iata.org/adrm Practices Handbook Airport Handling Manual (AHM) Designed to provide the tools necessary to create an Emergency Response Planning department from the ground Your definitive source for the latest industry-approved up, the Emergency Response Best Practices Handbook policies, standards and safety guidelines covering all facets of will equip your organization with the insight and critical safe and efficient airport operations. The AHM is policy-driven information necessary to develop a robust emergency and focuses on “what to do”. response plan, aligned with industry best practices. Audience: Airline Ground Operators, Ground Service Audience: Airlines, Ground Handlers, Airports, Providers, Airport Ground Operators, Regulatory and Aviation Service Providers Government Agencies, Training Organizations, System Language: English Providers, Ground Support Equipment Companies How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/erp-handbook How to purchase: IATA Online Store or Customer Service More information: www.iata.org/ahm IATA Ground Operations Manual (IGOM) Baggage Identification Folders The IGOM is your definitive source for the latest industry- approved standards harmonizing ground handling processes and Posters (BagID) and procedures for frontline personnel. The IGOM is Internationally recognized at lost luggage counters, the chart procedure driven, focusing on “how to do it”. provides information on 58 baggage types, color samples and Audience: Airline Ground Operators, Ground Service materials, all with bar-coded information. Providers, Airport Ground Operators, Regulatory and Audience: Lost Baggage Stands, Baggage Reclaim Government Agencies, Training Organizations Organizations, Ground Service Providers, Airlines, Airports, Language: English, Russian, Chinese, French, Spanish Baggage Supply Chain How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/igom How to purchase: IATA Online Store or Customer Service More information: www.iata.org/bagid IATA Catalog of Standards, Manuals and Guidelines 7

IATA Guide to Facilitation (IGF) IOSA Standards Manual (ISM)

The IATA Guide to Facilitation is a comprehensive guide for The ISM provides the IOSA standards and recommended your facilitation activities. It is the must-have reference to help practices (ISARPs), associated guidance material, and you with your Advance Passenger Information/Passenger other supporting information necessary for an operator to Name Record compliance data. successfully undergo an IOSA audit. The ISM may also be used as a guide for any operator wanting to structure its operational Audience: Headquarters level Airline Facilitation Managers management and control systems in conformity with the latest responsible for responding to policy issues, airport industry operational practices. The ISM is the only source of supervisory level staff who need to respond to facilitation- assessment criteria used by auditors when conducting an related issues at the local level, and other participants in the audit against the ISARPs. international civil air transport chain Language: English Audience: Airlines that operate at least one two-pilot, How to purchase: IATA Online Store or Customer Service multi-engine aircraft with a maximum certificated takeoff More information: www.iata.org/facilitation-guide mass in excess of 5,700 kg (12,566 lb) Language: English IATA Load Control–XML Message Toolkit How to purchase: Free of charge More information: www.iata.org/iosa (LCXML)

This toolkit offers next-generation standards for electronic ISAGO Standards Manual (GOSM) messaging in the load control industry. It uses XML standards that bring uniformity, clarity, accuracy and economy to the The GOSM provides the ISAGO standards and recommended electronic exchange of information in the load control industry. practices (GOSARPs), associated guidance material, and It should be the go-to source for technical experts developing other supporting information necessary for a provider to open and flexible XML applications. successfully undergo an ISAGO audit. The GOSM may also be used as a guide for any provider wanting to structure its Audience: Airlines, Ground Service Providers, Airport Ground operational management and control systems in conformity Operators, System Providers, Message Brokers with the latest industry operational practices. The GOSM is Language: English the only source of assessment criteria used by auditors when How to purchase: IATA Online Store or Customer Service conducting an audit against the GOSARPs. More information: www.iata.org/lcxml Audience: Ground Service Providers, ISAGO audit pool auditors and Audit Organizations that perform ISAGO audits IOSA Program Manual (IPM) Language: English How to purchase: IATA Online Store or Central Direct Sales The IPM provides the complete set of standards that govern More information: www.iata.org/isago all aspects of the IATA Operational Safety Audit (IOSA) program. Standards in the IPM provide the basis for program standardization, which ensures that each audit is conducted in a consistent manner. Audience: Airlines that operate at least one two-pilot, multi-engine aircraft with a maximum certificated takeoff mass in excess of 5,700 kg (12,566 lb) Language: English How to purchase: Free of charge More information: www.iata.org/iosa IATA Catalog of Standards, Manuals and Guidelines 8

Lost and Found Property Items Quick Reference Guide on

A folder designed to assist passengers to identify lost Marshalling Signals items, usually as carry ons, when travelling. Similar style Covers 24 images of aircraft marshalling signals in a single unit to the Baggage ID Chart, this plasticized folder, for greater that is 3.75 in × 6.0 in (9.6 cm × 15.2 cm). endurance, measures 8.75 × 11.5 in (22.2 × 29.2 cm). Audience: Ground Operation Staff, Training Organizations of Audience: Lost Baggage Stands, Baggage Reclaim Airlines, Airports, Ground Service Providers Organizations, Ground Service Providers, Airlines, Airports, Language: English Baggage Supply Chain How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/marshalling-signals How to purchase: IATA Online Store or Customer Service More information: www.iata.org/lost-property-chart Security Management System (SeMS) Marshalling Signals Posters Manual The SeMS Manual focuses on essential aspects of security Two posters available, for: management, including accountabilities, responsibility - Ground/Flight Deck Communication assignment, risk assessment and improved communication. - Ground Support Equipment It assists entities to build effective aviation security measures One-sided laminated posters measuring 23 × 35 inches in a through a standardized structure. landscape format (58.4 × 88.9 cm). Audience: All industry stakeholders with an interest in aviation Audience: Ground Operation Staff, Training Organizations of security, including airlines, airports, government entities, Airlines, Airports, Ground Service Providers service providers, and education establishments with security Language: English programs How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/marshalling-signals How to purchase: IATA Online Store or Customer Service More information: www.iata.org/sems-manual IATA Catalog of Standards, Manuals and Guidelines 9 IATA Catalog of Standards, Manuals and Guidelines 10

Passenger

A4A/IATA Reservations Interline Message Mileage Manual (MPM)*

Procedures (AIRIMP) The MPM is the definitive compilation of the shortest operated Provides communications standards for the handling of mileages and maximum permitted mileages between more passenger reservations interline messages. These standards than 700,000 specified city pairs. It is an essential reference are used in millions of transactions between travel agency and for fare construction. airline systems and by airline-to-airline systems. Audience: Airlines, Global Distribution Systems, Fares Search Audience: Airlines, Airports, Global Distribution Systems, Engines and Service/Solution Providers, System Integration Computer Reservation Systems, System Providers, Allowed Government Agencies and Travel Agents Language: English Language: English How to purchase: IATA Online Store or Customer Service How to purchase: IATA Online Store or Customer Service More information: www.iata.org/mpm More information: www.iata.org/airimp Multilateral Interline Traffic Agreements Airline Coding Directory (ACD) (MITA) and Bilateral Interline E-Ticketing

A reference that contains all airline designators, three-digit Agreements (BIETA) airline numeric codes and location identifiers. The ACD MITA provides the passenger and cargo Interline Agreements also includes IATA currency codes, ISO country codes, that spell out which airlines have agreements and the basic coordinators and airlines applying reconfirmation procedures rules airlines follow when processing revenue and issuing and numeric location-type codes. documents for carriage on each other’s services. BIETA Audience: Airlines, Airports, Original Equipment provides all the passenger and cargo bilateral E-ticketing Manufacturers, Global Distribution Systems, Computer interline agreements. Reservation Systems, System Providers, Ground Handlers, Audience: Airlines, Airports, Original Equipment Government Agencies, Libraries and Travel Agents Manufacturers, Global Distribution Systems, Computer Language: English Reservation Systems, System Providers, Government How to purchase: IATA Online Store or Customer Service Agencies, Libraries, Travel Agents and Educational Institutions More information: www.iata.org/acd Language: English How to purchase: IATA Online Store or Customer Service City Code Directory (CCD)* More information: www.iata.org/mita

A worldwide list of city, airport, country, province, state and territory names and/or codes used by airlines when computing Passenger Fare Construction Toolkit their tariffs, fares and rates. (PFCT)

Audience: Airlines, Global Distribution Systems, Fares Search This Toolkit will help you understand and manage the wave of Engines and Service/Solution Providers, Travel Agencies major changes for fare construction, including: new special Language: English fare pricing logic, new currency conversion process, new How to purchase: IATA Online Store or Customer Service mixed class calculation sequence. More information: www.iata.org/city-codes Audience: Airlines, Global Distribution Systems, Fares Search Engines, Service/Solution Providers, Travel Agents Language: English How to purchase: IATA Online Store or Customer Service More information: www.iata.org/passenger-fare-toolkit

*These products under the Passenger section can be purchased individually or as a package at a reduced price. Contact Customer Service for details. IATA Catalog of Standards, Manuals and Guidelines 11

Passenger Services Conference Reservations Handbook (RHB)

Resolutions Manual (PSCRM) A reference and training manual illustrated with real-life, easy- Official industry source universally agreed upon by airlines for to-follow examples to better understand reservations rules the international interline environment. The PSCRM contains and procedures. The RSM contains all internationally agreed procedures for reservations, passenger and baggage check- upon reservations, rules and interline reservations message in and ticket issuance, specifications for baggage tag and procedures, and addresses every possible reservations ticketing, and various multilateral interline agreements and scenario. other passenger traffic-related regulations. Audience: Reservations Agents and Trainees, Airlines, Travel Audience: Airlines, Airports, Original Equipment Agents, Computer Reservation Systems, System Providers, Manufacturers, Global Distribution Systems, Computer Global Distribution Systems, Airports and Government Reservation Systems, System Providers, Government Agencies Agencies, Libraries, Travel Agents and Educational Institutions Language: English Language: English How to purchase: IATA Online Store or Customer Service How to purchase: IATA Online Store or Customer Service More information: www.iata.org/rsm More information: www.iata.org/paxresolutions Standard Schedules Information Passenger Tariff Coordinating Conference Manual (SSIM)

Composite and Worldwide Resolution Set of industry standards and procedures for external Manual - The Composite Manual slots/schedules data exchange as well as minimum connecting times. The SSIM is designed to guide originators The Composite Manual is a cornerstone of the publications and recipients of airline flight schedule information on related to the Passenger Tariff Coordinating Conferences. standardized data processing and messaging procedures It consists of resolutions divided into five different important throughout the industry. pillars: common industry definitions, mileage principles, fare construction principles, common currency application, Audience: Airlines, Airports, Airport Coordinators and interline baggage acceptance rules. Facilitators, Global Distribution Systems, Computer Reservation Systems, Data Aggregators and System Audience: Airlines, Global Distribution Systems, Fares Search Providers, Air Traffic Control and Government Authorities, Engines and Service/Solution Providers Travel Agents, Original Equipment Manufacturers and Language: English Educational Institutions How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/composite-manual How to purchase: IATA Online Store or Customer Service More information: www.iata.org/ssim

Ticketed Point Mileage Manual (TPM)*

The official source for flown mileages between more than 58,000 city pairs and the corresponding codes. Audience: Airlines, Global Distribution Systems, Fares Search Engines, Online Travel Agencies and Service/Solution Providers Language: English How to purchase: IATA Online Store, Customer Service and via email at [email protected] More information: www.iata.org/ticket-mileage

Ticketing Handbook (THB) Timatic AutoCheck

The Ticketing Handbook is the official guide to worldwide Timatic AutoCheck is an XML solution that enables airlines and airline passenger ticketing. It details what entries to make other travel organizations to automate the passenger travel on electronic tickets and miscellaneous documents. This document validation activity so that 100% of international Handbook clarifies even the most complicated fare calculation passengers can have their travel document checked rules by explaining each ticketing principle in easy-to- automatically. It can be integrated into check-in systems as understand language, with helpful, relevant examples. well as reservations systems to push passport, visa and health regulations to passengers during the booking process. Audience: Airlines and Travel Agents Language: English Audience: Airlines, Ground Handlers and Travel Agents How to purchase: IATA Online Store or Customer Service Language: English More information: www.iata.org/thb How to purchase: Local Timatic Office More information: www.iata.org/timaticautocheck Timatic Mainframe Timatic Mobile IATA Timatic is used by airlines and travel agents to verify passenger travel document requirements. Timatic delivers Timatic Mobile is a mobile application for use by airline, ground personalized results based on the passenger’s destination, handling and security agents. It provides convenient access transit points, nationality, etc. Timatic Mainframe is available to the latest immigration rules and regulations from anywhere, via most airlines Departure Control Systems and Global and enables agents to easily run personalized document Distribution Systems. checks just by scanning passenger travel documents with their mobile device. Audience: Airlines, Ground Handlers and Travel Agents Language: English The scanned documents are then automatically recognized How to purchase: IATA Netherlands Customer Service and cross-checked against the comprehensive IATA Timatic More information: www.iata.org/timaticmainframe database for compliance with applicable immigration regulations, and agents are instantly shown a clear “Board / Do Not Board” decision. TimaticWeb2 and TimaticWeb2 Cobranded Audience: Airlines, Ground Handlers and Security Agents Language: English TimaticWeb 2 is a web-based solution used by airlines and How to purchase: IATA Netherlands Customer Service travel agents to verify passengers, travel document More information: www.iata.org/timatic-mobile requirements for their destination and any transit points. Using the cobranded version, airlines and travel agents can easily create their own TimaticWeb 2 page with their own corporate branding and include it on their internal or external website. Audience: Airlines, Travel Agents and other travel-related organizations Language: English How to purchase: www.timaticweb2.com/register More information: www.timaticweb2.com

Finance, Charges and Statistics

20-Year Passenger Forecast Aviation Charges Intelligence Center (ACIC)

IATA has teamed up with Tourism Economics — an Oxford Replacing the Airport, ATC and Fuel Charges Monitor, ACIC has Economics Company — to help you explore scenarios and been completely rebuilt. Now includes four major enhancing reduce uncertainties regarding the future of the global tools: Calculation, Simulation, Benchmarking and Data Feed. passenger market. The Air Passenger Forecast service The totally revamped database, updated daily, covers over provides annual projections of air passenger flows for almost 50 aeronautical charge types from more than 670 airports, 4,000 country-pairs over the coming 20 years, allowing you to ATC charges for 200+ countries and jet fuel charges for 400+ start planning for tomorrow, today. The forecasts are updated airports. Charges include: landing, lighting, aircraft parking, twice each year (April and October). passenger service, security, terminal navigation, emissions, noise, overflight charges and taxation. The service consists of a suite of products to meet your needs: the online Data Tool gives you access to our full Audience: Route/Network Planners, IT Providers, forecast databank, complete with the drivers that underpin our Airlines, Airports, Supply Chain, Government Authorities, modelling; the Global Report details our forecasting framework Consulting Firms and summarizes the key forecast variables over the long run; Language: English the Country Reports provide concise, in-depth summaries of How to purchase: IATA Online Store or Customer Service the outlooks for the world’s largest air travel markets. More information: www.iata.org/acic Audience: Airlines, Airports, Consulting Firms, Travel and Tourism Agencies and Service Providers Essential Documents on International Air Language: English Carrier Liability How to purchase: IATA Online Store or Customer Service More information: www.iata.org/pax-forecast The Essential Documents on International Air Carrier Liability is the ‘must-have’ desktop reference companion for airline Airline Industry Freight Forecast counsels, air transport law specialists, private practitioners, regulators and academics worldwide. The Airline Industry Freight Forecast is the most Audience: Air Transport Law Specialists, Regulatory Bodies, comprehensive tool to analyze future freight traffic trends. Government Agencies The report provides detailed five-year traffic forecasts for Language: English over 3,000 individual country-pairs, plus aggregate results at How to purchase: IATA Online Store or Customer Service regional and global levels. More information: www.iata.org/liability The forecast is derived from the results of a survey of the industry’s major airlines. IATA Clearing Services Exchange Rates A summary report by IATA Economics provides analysis of (ICH Exchange Rates) the macroeconomic events shaping the industry and their direct implications for airlines’ projections. It also identifies key The IATA Clearing Services Exchange Rates mandated by challenges and opportunities across top routes and regions. resolution are world currency exchange files published by IATA against three base currencies: EURO, GBP and USD and are Audience: Airlines, Airports, Consulting Firms, Financial used to perform interline invoicing and settlement between Institutions, Publishing Companies, Education Institutions airlines. Language: English How to purchase: IATA Online Store or Customer Service Audience: Airlines More information: www.iata.org/freight-forecast Language: English How to purchase: IATA Online Store or Customer Service More information: www.iata.org/xrate IATA Catalog of Standards, Manuals and Guidelines 15

IATA Consolidated Exchange Integrated Risk Management Rates (ICER) Guidance Material

ICER provides daily updates of the IATA exchange rates This handbook offers a practical guide to Enterprise Risk for converting fares, taxes and fees to an alternate currency Management (ERM). A unique tool for any aviation and non- of payment. This is the official source for international aviation entity that is integrating its management systems, payment currency conversions used by the industry for this publication is a “how to” manual on exposing and pricing and ticketing, directly offering combinations of managing risk. currency exchanges at the bank reselling rate (BSR). Audience: Risk or Insurance Managers, Safety or Quality Audience: Airlines, Banks, Credit Card Companies, Global Managers, Airlines and Ground Service Providers, Regulators Distribution Systems, Fares Search Engines and Service/ and Civil Aviation Authorities Solution Providers Language: English Language: English How to purchase: IATA Online Store or Customer Service How to purchase: IATA Online Store or Customer Service More information: www.iata.org/risk-management More information: www.iata.org/icer International Aircraft Financing IATA List of Ticket and Airport Taxes In international aircraft financing, the principles of finance are and Fees (Tax List)* intermingled with air law, economics, taxation, accounting, A quick reference tool, the IATA Tax List is issued quarterly and insurance, politics and engineering. Each plays an essential includes all information required for collecting, filing, ticketing role that is dependent on all other disciplines. and remitting airport taxes charges and fees. The International Aircraft Financing publication is the most Audience: Airlines, Global Distribution Systems, Fares Search comprehensive book yet compiled on the topic. It sets out the Engines and Service/Solution Providers law and practice of international aircraft financing in simple, straightforward terms, and provides the insight needed to Language: English unravel the complexities of aircraft financing. How to purchase: IATA Online Store or Customer Service or via email at [email protected] Audience: Aviation Training Programs and Institutions, More information: www.iata.org/tax-list Libraries, Governments Language: English IATA Rates of Exchange (IROE) How to purchase: IATA Online Store or Customer Service More information: www.iata.org/aircraft-financing IROE is the official source of airline industry currency rates of exchange for fare construction proposes, based on the average of the exchange rates for five banking days ending on the 10th of each month. Audience: Airlines, Global Distribution Systems, Fares Search Engines and Service/Solution Providers Language: English How to purchase: Customer Service or via email at [email protected] More information: www.iata.org/iroe

*These products under the Finance and Statistics section can be purchased individually or as a package at a reduced price. Contact Customer Service for details. IATA Catalog of Standards, Manuals and Guidelines 16

Monthly Statistics Ticket Tax Box Service (TTBS)*

IATA Monthly Statistics is the most accurate source for a The officially recognized global reference for taxes, charges regular, complete and timely update on industry traffic data and fees levied on passenger air tickets on both arrival and and trends. This report — the only one of its kind — provides departure. The TTBS platform incorporates an array of monthly traffic figures for passenger and cargo markets, as advanced functionalities such as Reporting, Benchmarking, well as an executive summary from IATA’s Chief Economist on Multi Currency Taxes and Charges Display, Interactive Subject the latest developments worldwide. Matter Expert Support and Interactive Libraries. Audience: Airlines, Airports, Consulting Firms, Financial Audience: Airlines, Global Distribution Systems, Fares Search Institutions, Publishing Companies, Educational Institutions Engines and Service/Solution Providers and Civil Aviation Authorities Language: English Language: English How to purchase: Customer Service or via email at How to purchase: IATA Online Store or Customer Service [email protected] (free for airlines*) More information: www.iata.org/ttbs More information: www.iata.org/monthly-traffic-statistics World Air Transport Statistics (WATS) Revenue Accounting Manual (RAM) WATS is the industry’s most comprehensive and up-to- The IATA Revenue Accounting Manual is the industry date reference digest. It draws from over half a century of official guide by resolution that explains the standard billing experience to assemble the key numbers of more than 200 procedures for the interline accounting of Passenger, Cargo, airlines, including low-cost carriers. UATP and Miscellaneous Revenues. WATS offers extensive coverage of a wide range of critical Audience: Airlines, Travel Agents, Service/Solution Providers industry topics such as passenger and cargo traffic, Language: English airline profitability, airline capacity and load factors, safety, How to purchase: IATA Online Store or Customer Service environment, fleet and operational statistics. More information: www.iata.org/ram Audience: Airlines, Airports, Consulting Firms, Financial Institutions, Aviation Suppliers and Service Providers, Revenue Accounting Tax Publishing Companies, Educational Institutions and Civil Aviation Authorities Database (RATD)* Language: English Customized for interline billing, RATD streamlines the How to purchase: IATA Online Store or Customer Service process related to the settlement of taxes, charges and fees More information: www.iata.org/wats with convenient access via the web. The RATD includes all interlineable taxes fees and charges plus Carrier Specific Amounts (CSAs) and other carrier exemptions. Audience: Airlines Language: English How to purchase: Customer Service or via email at [email protected] More information: www.iata.org/ratd

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IATA Catalog of Standards, Manuals and Guidelines Cargo, Safety And Operations, Passenger, Finance And Statistics

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