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Information Guide INFORMATION GUIDE TERM 2018-2019 7. Table of contents 1. Information about our Residence Hall ………………… 2 1.1. Management, Administration and Concierge Team ……… 2 1.2. General services .......................................................... ……… 2, 3, 4, 5, 6 1.3. Useful information ......................................................... ……… 7, 8, 9 2. Information about the University ....................... ………. 10 3. Information about Getafe ...................................... ………. 11, 12 Presentation Dear resident: All of us working at the "Fernando de los Ríos" Residence Hall welcome you and wish you a pleasant stay. The Carlos III University of Madrid Residence Halls seek to create a scenario with the appropriate conditions to complete the academic education provided by our University. With this in mind, the "Fernando de los Ríos" Residence Hall, honoring its namesake, seeks for its residents to merge academia with humanities in an environment of coexistence; thus requiring respect and mutual tolerance. Here we provide the information we believe may be useful for you, especially during the first days of your stay. 1. 1. Information about our Residence Hall 1.1. Management, Administration and Concierge services. Management . Enrique Ortiz Calle (Director) E-mail: [email protected] . Tomás Guerrero Blanco (Assistant Director) E-mail: [email protected] Administration . José Luis Gómez del Peso (Head of Services) E-mail: [email protected] . Carmen Sánchez Rodrigo (Admin. staff) E-mail: [email protected] . Gema Pérez Pérez (Admin.staff) E-mail: [email protected] Concierge Ext. Luis López, Pablo, Cristian, Fernando, Pedro, Jesús, Ramón, Miguel Angel y Luis Bernardo. 1.2. General Services The Fernando de los Rios Residence Hall offers a series of additional services in order to fulfill all your needs while you are away from home. 1. Concierge and video-surveillance services: For your security and in order to improve your stay with constant attention, we offer you a 24 hours concierge service which is completed with a video-surveillance service. However, we advise our residents not to leave their belongings behind in the common areas and to keep their dorm rooms closed while they are out. The Residence Hall will not be held responsible for stolen items or money within our Center or the possible damages suffered by the vehicles parked in our parking lot. 2. Cafeteria and Restaurant service: The Residence Hall has a self-service cafeteria-dining hall. The entitlements and duties of Residents regarding this service can be found on the notice board inside the Cafeteria. 3. Room cleaning service: The Residence Hall has a semimonthly cleaning service. You will be informed of this cleaning service with enough time to pick up and tidy your belongings. If the room has not been sufficiently tidied, thus preventing the task of the cleaners, the cleaning service will be cancelled until the next corresponding period, 15 days or 1 month later, depending on the accommodation regime. Likewise, we inform you that this cleaning service is a general one; therefore you must tidy, clean and keep your room in good condition. Additionally, we offer the possibility of hiring additional cleaning (please refer to the price list). 2. 4. Study Rooms: The Residence Hall has a study room available for our residents. 5. Library: This common area, which may be used for studying, holds a vast collection of books on different subject matters (History, Law, and Science) as well as all the literary genres; novels, theater and poetry. The schedule and the book request procedures are available for consultation. 6. IT Service and on-line incident communication service: • The Residence Hall provides the following services: 1. WIFI in all common areas as well as in all rooms. 2. Free connection service via cable in your own room. Access to this service is conditioned by the current regulations governing the use of the telematic network and computer service of the Residence Hall, which contemplates restrictions on the use of excessive bandwidth. 3. Computer service, with the same basic services offered at the University's Computer Rooms, which consists of various computers with internet access situated in the Hall. 4. Document printing service using the computers in the Hall which will be sent to the printer, also located in the Hall. (consult price list). 5. I.T support for whenever you have any problem with this service, where any problems must be directed using the Intranet service of the Residence Hall where your petition will be resolved as soon as possible. 7. Garage service: The Residence Hall has 83 underground garage lots for the use of all residents who request it by paying the correspondent fee. The Residence Hall will not be held responsible for possible damages suffered by the vehicles parked in our parking lot. 8. Laundry service: There is a laundry service consisting of a laundry room with washers and dryers that work with coins (please refer to the price list). Please note that it is forbidden to hang your laundry in the terrace or from the windows of your room. 9. T.V. and music room: We have a T.V and video room, a music room (please refer to the schedule and rules) and also other multi-purpose rooms equipped with televisions. 10. Gym, sports and games: The Residence Hall has a small gym. Additionally, as our resident, you will enjoy preferential access at the Universities sports facilities. The Carlos III University of Madrid has, in its Getafe and Leganés campuses, sports facilities where you may play tennis, squash, basketball, enjoy the indoor pool, massages, sauna, and use the weight room, etc. There you may enjoy reduced prices as one of our residents. The Residence Hall promotes the creation of soccer and 3. basketball teams, etc. to play in the different competitions held by the University. Furthermore, in the Cafeteria, we have at the disposal of our residents table football and table tennis facilities. 11. Bicycle Rental Service The Residence Hall has various bicycles which are available to be used by residents. 12. Mail service: The concierge will receive all correspondence, notes and messages and will inform the residents on their arrival. 13. Assembly hall: We have an Assembly Hall fully equipped with a PA system and a computerized TV-DVD- Projector system. 14. Short stay accommodation service: The Residence Hall has a certain amount of rooms which may be used by the Carlos III University of Madrid's guest professors or other guests of the University's departments. This service may also be used by our residents' families. Please contact the Residence Hall's Administration Service for further information on these rooms and on how to hire this service. 15. Telephone service: Basic service: The calls between rooms or any other extension in the building are free of cost. Calls to the emergency services can be made from all rooms, always dialing 0 beforehand, For example: 0 112. You may also receive external calls. If you receive an external call, and the caller is using a tone dial telephone, they may dial your extension number once they are connected with the switchboard without having to speak to the operator, if this were not possible, the call will be received by the concierge. Your extension number is your room number. External call service: If you wish to make external calls you will have to hire this service at the Administration office, following the requisites below: a) The Administration office will issue a bank order against your account with these calls together with the bimonthly invoices for room and board. b) The holder of the line shall always request, in writing, the cancellation of this service. Once this service is contracted, calls can be made from any telephone by introducing your PIN. 4. 4. Internal voicemail service: We offer this service free of cost which works as follows: Your voicemail is an automatic answering service, therefore, when you are not in your room, your voicemail will receive your calls. You may personalize the message or greeting if you wish. When the voicemail service is activated for the first time you will need to dial the PIN: 12349876. On the following page you can consult the basic instructions for using the telephone. 5. 6. 16. Administration: We have an Administration service where you may find information about the different activities and procedures of the Residence Hall. Its opening hours are Monday through Friday from 8.30 to 14.30 hours and from 16.00 to 18.00 hours, except for Friday afternoons. The Administration extension number is 806 or 808. We also have an INTRANET service at the Residence Hall where you can consult notifications, conferences, sporting activities, trips, etc. This information may also be provided by the sending of e-mails. 17. Maintenance service: This service is offered from Monday to Friday to carry out all types of repair in the rooms of the residents; while during weekends there is an emergency service available for extraordinary breakdowns. Please request maintenance repairs through the Intranet service of the Residence Halls. 18. First aid kit: The Residence Hall is not authorized to give our residents any sort of medication. However, the Administration office of each Residence Hall has a first aid kit (band-aids, dressings, antiseptic, etc.) 1.3. Useful information: Regrouping of double rooms The Management/Administration of the Residence Hall, due to organizational reasons, may regroup those residents in double rooms whose roommate has left during the academic year. These residents must relocate as established by the Management/Administration, and they may even have to change rooms if the Management decides so. This circumstance may take place any time within the academic year, including the Easter, Christmas and summer holidays. Room checks Your room is one of the places where you will be spending most of your study and free time; therefore it is necessary for it to be kept in good condition so it is comfortable and enjoyable.
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