Making a Difference

Annual Report For the Year Ended 30 June 2014 Making a Difference

To... Through...

> Families and children > The aroha and donations of Aucklanders > The hungry > The kindness of volunteers > Isolated elderly and donors > The homeless > The generosity of > People captured by corporate partners addiction > The dedication of Mission > People with poor physical/ staff and board mental health > Excellent integrated > Prisoners services

> People in desperate need > Effective advocacy

Auckland City Mission - Annual Report 2014 3 Thoughts from one of our homeless clients

Auckland City Mission - Annual Report 2014 5 Services

Crisis Care The Calder Medical Centre

Homeless Community Service Drug and Alcohol Rehabilitation

Homeless Outreach and Support Food Distribution

Older People Household Goods Distribution

Auckland City Mission - Annual Report 2014 7 Contents

Board Members 10 Managers and Support Staff 11 Chair’s Report 12 CEO/City Missioner’s Report 13 The Mission Provides 14 5-Year Statistics 15 The Difference the Mission Makes 16 Volunteers Making a Difference 17 Crisis Care and Community Services 18 Homeless Services 19 - 21 Isolated Elderly 22 The Calder Medical Centre 23 Drug and Alchohol Services 24 Foodlink 25 Distribution Services 26 The Wider Community 27 The Mission Christmas Lunch 28 - 29 Advocacy 30 - 31 How You Can Help 33 - 34 Acknowledgements 36 - 37

Financial Statements 39 - 48 Notes to the Financial Statements 49 - 53 Auditor’s Report 54 - 55

Auckland City Mission - Annual Report 2014 9 Board Members Managers and Key Staff

Auckland City Mission Board Members as at 30 June 2014 Auckland City Mission Managers and Key Staff as at 30 June 2014

Kerrin Vautier CMG (Chair) Celia Caughey Dr Christa Fouché Russell Hay Joanna Pidgeon Diane Robertson (CEO) David Shand Bishop Jim White

Board Member Profiles Managers and Key Staff Profiles

Kerrin Vautier CMG (Chair) is a research economist and has Joanna Pidgeon is a lawyer and the founding principal of Diane Robertson Chief Executive Officer Wilf Holt Team Leader – Homeless Community Service/Drop-In extensive experience in governance of commercial and not-for- Pidgeon Law, a boutique property and commercial law firm. Diane is a qualified teacher, counsellor and family therapist. Wilf holds a Bachelor of Theology, is a qualified counsellor profit organisations. She is a Director of the Reserve Bank of Joanna has a particular interest in property matters and sits She is Chair of the James Liston Trust and Chair of the and family therapist and a Deacon in the Anglican Church. New Zealand and a Lay Member of the High Court under the Committee for Auckland Trust. She is a member of the Institute on the New Zealand Law Society Land Titles Committee and Trevor Lowe Finance and Systems Manager Commerce Act. of Directors; a Paul Harris Fellow and was awarded chairs the Auckland District Law Society Inc. Property Disputes Trevor holds a Bachelor of Commerce and a Bachelor of Science. a Sesquicentennial Medal for Services to the Community. Celia Caughey is a lawyer and former partner of Russell Committee as well as being appointed an Auckland District Law He is a Chartered Accountant and a member of CAANZ. McVeagh. While living in Vietnam for many years, she held Society Inc. Vice President. Joanna was formerly a Trustee of Jacki Richardson Chief Operating Officer Irene Rama Team Leader – Social Detox various positions including New Zealand Consul-General in the Selwyn Foundation where she chaired their Property and Jacki holds a Bachelor of Arts and a Master of Management Irene holds a Diploma in Social and Community Work and a Ho Chi Minh City and New Zealand Trade Commissioner, and Development Committee. Studies and Labour Relations with Honours. She is a Fellow of Certificate in Residential Care of the Elderly. remains actively involved with the Ba Chieu Home for homeless Diane Robertson is a qualified teacher, counsellor and family the Institute of Management and a chartered member of the and disadvantaged girls. She is also a Trustee of the Caughey therapist. She is Chair of the James Liston Trust and Chair of Institute of Directors. Helen Robinson Team Leader – Homeless Outreach and Support Services Preston Memorial Rest Home and of Shine. the Committee for Auckland Trust. She is a member of the Neil Denney Team Leader – Crisis Care and Support Services Helen holds a Bachelor of Social Policy and a Bachelor of Law. Dr Christa Fouché is an Associate Professor and Head of the Institute of Directors; a Paul Harris Fellow and was awarded Neil holds a Diploma in Rehabilitation Studies and a Certificate in School of Counselling, Human Services and Social Work at the a Sesquicentennial Medal for Services to the Community. Social Work Training. Alexis Sawyers Team Leader – Fundraising University of Auckland. She is a registered social worker and Alexis holds a Bachelor of Arts and a Postgraduate David Shand is a public financial management consultant with Dimitri Germanov Team Leader – Calder Centre has combined extensive teaching and research experience with Diploma in Commerce. extensive experience working with the World Bank, IMF and Dimitri holds a Master of Medicine (Bulgaria) and a Postgraduate clinical work and community involvement. OECD, as well as in government roles in both Australia and Certificate in Alcohol and Drug Studies (New Zealand). Simon Walding Distribution and Retail Manager Russell Hay is an independent consultant, Trustee and Director New Zealand. He was a member of the Royal Commission on Simon has a wealth of experience in the Transport and Martin Hill Human Resources Manager after a long career in professional services. For 24 years he was Auckland Governance and chaired the Commission of Inquiry Logistics Industry. Martin holds a Bachelor of Business with Honours. a partner in Deloitte, including Regional Managing Partner for 2007 into local government finance. Deloitte Consulting in Australia and Asia/Pacific. He was Chief Bishop Jim White is Assistant Bishop of Auckland. Executive Officer of Minter Ellison for three years to 2007.

Auckland City Mission - Annual Report 2014 11 Chair’s Report CEO/City Missioner’s Report

It is pleasing to report a much improved financial outcome for the Financial Statements This year’s report is titled Making a Difference. It celebrates the The Sir Douglas Robb lecture last financial year. Due to increased income, lower total cash costs impact the Mission has on the lives of people in desperate need series, lobby groups and Presentation of the Financial and some very generous bequests, the Mission achieved both a and on the partnership with our donors who enable the Mission magazine investigations, such Statements in this Annual Report net operating surplus and an overall net surplus – the first time for to work at the coalface every day. as ongoing work by the NZ follows the Mission’s adoption several years. Listener, have all placed a of the new financial reporting It is not easy to quantify the difference that we make in people’s worthwhile focus on the relative A continuing strategic priority for the Mission is to grow its income standards required for “Tier 2” lives. We count the number of food parcels, doctor consultations poverty of around 18% of base, including through partnership development, so that we charities. The summary version and homeless people coming for food and shelter. Numbers Kiwi children. That is, a lack can continue to support those who require our services. We are of the Financial Statements is themselves don’t reflect the impact the Mission has on people’s of adequate winter clothing, endeavouring to meet present demand from our central city site presented here, as permitted, lives. We live in an age of information overload. A single Google heating, nutrition and transport and from the development of satellite sites. At the same time we and the full Financial Statements search for statistics on poverty will give you more than enough that impacts children’s health, have been working on ways to improve the physical facilities for are available on the Mission’s data to show you the state of society, how many people live way education and aspirations. both Mission clients and staff – a second strategic priority. During website. below the poverty line and how their lives are. All this information This level of deprivation is the year we actively pursued a redevelopment opportunity in central gives us knowledge of what’s going on but what it doesn’t give us The new reporting standards unacceptable in a country with Auckland, not far from the Mission’s present site on Hobson Street. is understanding. The numbers aren’t enough to give us empathy are designed to improve the a strong history of Following due diligence, however, the Board resolved not to proceed or call us to action. with this particular proposal and is now investigating other options. accountability of charitable social justice. organisations and we are The difference we make is told by people who come to the The Mission has a proud history The Mission’s service delivery capacity continues to rely on the anticipating that in future we Mission, the relief on the faces of homeless people when they generosity of all those who make grants and bequests to the of nurturing and protecting will be required to prepare a come out of the rain and have a hot drink and a place to sit Mission; who donate dollars, food and household goods; who marginalised Aucklanders. A history of alleviating some of Statement of Service Performance in conjunction with the Financial where no one is hassling them. The difference between having sign-up to regular payroll giving; who give their time as individual or Statements. In support of improving accountability, the Mission’s their difficulties, providing tools for more independent lives and food on the table tonight and going hungry makes life more group volunteers; who provide professional and other services on a recent Annual Reports have contained much of the “output” advocating on behalf of thousands of Aucklanders through our bearable for families living in poverty. The difference between pro bono basis; and who participate in special events such as the information likely to be required; but we are now planning to research initiatives. getting medical treatment today or not getting it at all, and Auckland Marathon for the benefit of the Mission. move to the next step of evidence-based reporting by developing the difference between being lonely and isolated and having To the staff who work in difficult environments with challenging “outcome” measures that indicate the differences the Mission has This financial and in-kind support is a measure of how Aucklanders someone visiting and caring. behaviours, you have my enormous respect. To the volunteers made to client health and wellbeing. care about the role of the Mission in their midst. It is also testimony who come on a regular basis, you have our gratitude. to the reputation and dedicated efforts of the City Missioner, Team Each and every day Mission staff clearly see the difference they Leaders and other Mission employees whose aim is to make a make in people’s lives. To all of the people who continue to contribute to the Family 100 Research Project, without you it would not have been possible, positive difference to the lives of those who seek help from Each person contributes their story to the Mission’s thank you. the Mission. understanding of homelessness, poverty and desperate The Mission’s Board of Trustees is also motivated by the vision of Kerrin M Vautier CMG Chair need. Each contribution enables us to build a picture of the The Mission exists because of the aroha of our community, measurably improving clients’ wellbeing and health; and the seven complexities of people’s lives. the generosity of our donors, the kindness and skills of our volunteers and the skills and resilience of our staff. non-executive members of this Board give freely and generously of The Family 100 Research Project was initiated by the Mission so their time in support of the overall governance and future health of that for the first time poor Auckland families could have a public the Mission itself. voice. Advocacy, making our voice heard, has become even more As Chair, I take this opportunity to acknowledge their active important as the government addresses issues such as income participation and support during this past year and to thank them for support, tax credits, child payments, income inequality, parenting bringing their experience and judgment to bear on the work of the skills, job training and employment. Board and its Committees. Diane Robertson Auckland City Missioner An encouraging development, in an election year, has been the increasing focus on child poverty in New Zealand. No one political party has the moral high ground on this issue, any more than they do on the environment, and all have made this a priority. The lift in New Zealand’s economic health needs to be reflected in the health and wellbeing of all our children.

Auckland City Mission - Annual Report 2014 13 Making a Difference by Providing 5-Year Statistics for all Services Crisis Care 2009/10 2010/11 2011/12 2012/13 2013/14 Food parcels 7,706 9,000 10,235 11,168 11,349 Family food parcels 4,236 6,078 7,115 8,055 7,706 Solo food parcels 3,470 2,922 3,120 3,111 3,643 Food for the hungry Homeless Community Visits to Drop-in 30,734 34,627 44,325 39,463 41,228 Hot drinks 170,245 173,135 221,625 197,315 222,835 Clothing for the homeless Activities 10 9 20 14 26 Emergency housing assessments 37 47 50 347 899 Homeless Clinical Residential support to people through the Total outreach contacts 1,791 3,143 2,453 1,954 2,193 Housed 129 75 69 122 166 pain of addiction withdrawal The Calder Medical Centre Enrolled patients 890 1,126 1,500 1,515 1,707 Doctor consultations 4,136 4,883 7,511 5,393 6,255 Beds, furniture and warm blankets for families Nurse consultations 2,127 3,394 5,362 5,027 3,984 Mental health consultations 76 72 355 237 453 Screenings no data 902 918 2,473 2,474 Medical consultations % of patients living in areas with high socio-economic deprivation1 75% 81% 79% 81% 84% Addiction Services Drug and alcohol assessments 764 445 888 652 962 Nursing consultations Admissions to Detox 393 394 4 11 421 386 Community clients 66 69 157 66 148 Older Persons Social work support to the isolated and the elderly Older clients assisted 224 1,395 269 590 210 New clients * * * 47 59 Distribution Centre Outreach workers to walk Auckland streets early in the Foodlink agencies 70 70 70 69 80 morning and late at night assisting rough sleepers $ worth of food distributed * * $978,600 $1,300,000 $2,067,234 $ value of furniture and other items distributed * * * $130,243 $178,044 Retail Net $327,355 $282,368 $281,290 $263,424 $278,954 Agencies Supported by the Mission Food to 80 food banks in the Auckland area Food banks 32 32 34 34 35 Marae 7 7 7 7 8 Churches 28 27 24 25 30 Programmes for homeless people Residential services 3 4 5 3 7 Volunteers and Donors Group volunteers 48 83 62 195 199 Research to assist in advocating for change Individual volunteers 300 2,100 2,273 2,888 4,008 Hours of volunteering 10,000 9,387 10,710 13,207 24,820 Businesses participating in Christmas Appeal 84 87 139 155 152

Auckland City Mission - Annual Report 2014 1Patients living in areas with high socio-economic deprivation are eligible for subsidised medical services. *Accounted for differently. 15 The Difference the Mission Makes Volunteers Making a Difference

Never will I forget how the Mission staff supported me over so many years of addiction, always by my side in a quiet and accepting way. They were my angels. John I like volunteering. Like the stories that I wouldn’t hear otherwise. It gives me a perspective on my own life and career. Josh Some of the staff and helpers have real mana. And an aura – they’re like angels to me. Good I came to NZ from Europe in 2013, needed people. And the food is something to do, googled the Mission and good too. Not crap. liked its vision. I volunteered at Hobson Bruce Street, Administration and Distribution. Being part of the spirit and energy of the team of workers around Christmas was amazing. I loved the idea of doing something I was a mess with drugs and alcohol, but the Mission people not for me but for others. Now I work full at Detox and Hobson Street never gave up on me. Then they time at the Mission and am a NZ resident. helped me through my pregnancy with support and food The Mission made a difference to my life, and the Homeless Team got a roof over my head. I’ve turned It must seem like ground-hog day now it’s up to me to do the same. I have myself around now and I’m a good mum. I like bringing my sometimes for the Mission staff. seen the real generous heart of NZ and not baby boy in and they help me still with milk powder and But they’re always upbeat. You just the tourist marketing pitch. stuff. I’m on a Whanau Ora Marae course too. know… sort of dogged, practical. Estella Talia Matt

Auckland City Mission - Annual Report 2014 17 Crisis Care and Community Services Homeless Services

Making a Difference Between Hope and Despair Making a Difference Between Living or Just Surviving

Crisis Care Services make an immediate difference to people who are experiencing The Homeless Team make a difference in the lives of rough sleepers and people a crisis or are struggling with ongoing issues such as unemployment, poor health, living in overcrowded, temporary or unsafe housing. The team support people to family changes or high debt levels. make positive changes in their lives. The programmes and activities help people build better relationships, develop self-care and living skills, manage finances, and People in crisis can come to our service without an appointment and staff assess improve physical health and mental wellbeing. The team encourage homeless people and respond to people’s needs immediately. An immediate response can be a food to engage in activities, help to manage tenancies and accommodation and deal with parcel, assistance with obtaining benefits and help to restructure debt. addiction issues. Over the past decade, client demand for food parcels has continued to rise. Whilst it Their clients are the inner city rough sleepers and people living in cars, caravans and Sometimes it’s a friendly is important to meet people’s immediate need, the Mission has undertaken research Crisis Care 2013/14 empty buildings. They work with people living in cramped, overcrowded conditions, and to find out what keeps people in poverty and to determine how the Mission’s services Food parcels 11,349 face, someone saying hello, those who earn their living through prostitution and live in unsafe environments. could make a real difference. Family food parcels 7, 70 6 The Hobson Street Community Centre is the key to making a difference to the asking how you are – it Food Parcels 2003 - 2014 Solo food parcels 3,643 complicated challenges faced by these groups. For many the Centre is “home”, their makes me feel like I’m a mail is addressed to the Mission, food and clothing are available every day of the Interviews and assessments 25,972 12,000 year, plus expert advice on community services. Relationships are formed with other human being – not just a Work and Income assessments 1,855 homeless people and City Mission staff. The Centre provides staff with the opportunity faceless piece of trash. 10,000 to engage with homeless people and support them on their journey 8,000 of change.

6,000

4,000

2,000

0 2003 2009 2010 2011 2012 2013 2014 Client Story: The Family 100 Research has contributed to our understanding of how families find Robert and Aroha from the Waikato it difficult to access food banks and that stand-alone services add to the time and were trapped by a shared history of effort of obtaining emergency assistance. drug and alcohol abuse and gang- related violence. They moved to Working in Partnerships Northland with their three young sons Mission Satellite Services have been established to reduce the difficulty and the to escape their predicament but the stress of going from one agency to another to get help. The Mission has partnered crisis deepened and the family split with a number of other agencies that already provide a range of social services. The addition of a food bank to their services enables families to access a range up. Eventually, reunited and feeling of services from one site. Along with the existing satellites at Middlemore, Starship “lost and ashamed”, they turned to Children’s Hospital, Otara Budgeting Services and Glen Innes Family Centre, we the Auckland City Mission where they have opened two new satellite food banks in Manukau Urban Maori Authority received food, emergency shelter and and Papakura Marae. streamlined access to services. They now have a home and both parents are working hard to provide their boys and baby girl with a loving and secure environment. “The Mission were this family’s guardian angels Auckland City Mission - Annual Report 2014 offering unconditional acceptance” 19 Homeless Services continued Homeless Outreach and Support Services

Mission Activities have grown extensively in recent years and help provide a sense of community for the homeless while making a difference to their sense Making a Difference Between Being Anonymous and Having an Identity of self-worth and identity. The vibrancy and success of these groups, mainly staffed by talented volunteers, increases participants’ ability to overcome addiction and other difficulties, lead healthier, independent lives and develop The Outreach Team walk the streets of Auckland before dawn and late at night several new social networks, skills and talents. days a week. They engage with rough sleepers providing contact with someone who cares about their welfare. Just by being there, listening carefully and with acceptance, “It was the first time I’d ever created anything.” they make a difference. Assessment of clients’ needs is made and practical assistance Community Gardens, available through the generosity of Ngati Whatua o provided. When my father moved here from Orakei, have created a strong sense of pride and community. New gardens India his qualifications weren’t have been established at the Marae, current ones maintained and regular tree recognised and he slept rough in planting sessions occur. Casework the Domain, determined to make it. Drama Club, with the help of Auckland Live and lively volunteer tutors, have Many of us need help to make positive life changes. People who have been living experienced great outcomes, with their Anzac Day performance at Saint on the streets need a lot of support to become healthy, deal with their issues, have He did, eventually becoming manager Matthew’s warmly received. The difference in self confidence is evident as economic wellbeing and maintain stable accommodation. The Mission team support of a small engineering company. people who were previously reluctant to engage in conversation people to get benefits, enrol with a doctor, sort out legal issues and find and maintain The family joined him. I had a great performed publicly. tenancies. The long-term goal is for homeless people to become independent of the education and am now working as a Mission and have a network of friends and services to support them in a healthy and Art Groups established last year offering painting, pottery and photography active lifestyle. For most of our clients it is a long journey and they may encounter cardiologist and hopefully, surgeon. have been joined this year by a popular carving group. These tactile, creative setbacks and failures along the way. Through all those difficult years the activities provide wonderful cultural and personal outcomes. Mission fed and supported him. I A new initiative this year has been the forming of a Mission Radio Station Homeless Outreach and Support 2013/14 volunteer at Hobson St whenever I under the guidance of Sophia from Auckland Council. Increased confidence of participants assists them in “finding their voices”, collecting information, New outreach contacts 181 can. New Zealand and the Mission preparing transcripts and producing programmes. Involvement in the radio are amazing. New rough sleepers 303 station also improves the self-esteem of the participants. Total outreach contacts 2,193 Raj Homeless Community 2013/14 Housed 166 Visits to Drop-in 41,228 Hot drinks 222,835 Items of clothing 3,183 Activities 26 Client Story: Activities participants 458 Client Story: Henry is a young man with an Emergency housing assessments 899 intellectual disability and a mental Peter, a bright young man from illness who was a rough sleeper and I’d been in welfare homes since I was six, youth prison later a respected Auckland family, transient between Auckland and but qualified in a good trade. When my missus died and a mate became addicted to glue and Wellington. He became extremely hung himself in my garage I lost it. Drugs, alcohol, P, the lot. drugs. After two detox stays and unwell but the Outreach Team built The streeties helped me get off it and introduced me to the relearning life skills and routines an effective relationship with him, Drama Group. It’s been great, just belonging. It got me out of through the Garden Group he arranging assessments, supervision my shell as I’m a bit of a loner and can be a smart-arse. I like turned his life around. He now and care to meet his complex needs. improvising, using my brain and voice, taking the piss. The has a position of responsibility The difference now is that Henry is Mission’s been good for me. in a demolition firm and devotes off the streets and has much more himself to nurturing vulnerable James human dignity and ease thanks to the young people. Mission’s co-ordinated services Auckland City Mission - Annual Report 2014 and residency at Te Whatua. 21 Isolated Elderly The Calder Medical Centre

Making a Difference Between Isolation and Inclusion Making a Difference Between Medical Care or Disease and Despair

Elderly people crave meaningful relationships, and the opportunity to share their The Calder Centre offers easily accessible primary health care services to passions, memories and wisdom. marginalised and vulnerable clients with high needs who are unable to access these services elsewhere. These include people with complex medical, mental health and The Mission reaches out and visits people over 65 who are unable to access addiction problems, homeless people, young men and women working in the sex mainstream services and meet their basic needs. The Mission makes a difference industry and low income people who cannot afford medical care. Eighty per cent of by responding to older people’s calls for help, often a last resort for them. There patients live in areas with high socio-economic deprivation and include families and has been a significant rise over the last two years in the number of isolated and individuals in crisis, clients from the social detoxification centre, refugees and new lonely seniors who need help with food parcels, budgeting and low-cost doctor immigrants, ex-prisoners and rough sleepers. consultations. The numbers seeking detoxification help has also risen. The Mission assists with self-sufficiency, helping elderly people stay in their own homes, connect Over the last five years The Calder Centre has made an amazing difference to the with outside agencies and enjoy better health. 95% of homeless clients enrolled. The doctors and nurses strive to go beyond patients’ medical needs and connect with them on a personal level. As a direct result the number of urgent admissions to hospital has decreased dramatically. The dedication Older Persons 2013/14 and medical skills provided by this service have produced impressive outcomes for the Client Stories: Older clients assisted 210 patients they treat. Food parcels 258 Carl, a rough sleeper, passed away Doctor consultations 705 The Calder Medical Centre 2013/14 this year but his life was eased Enrolled patients 1,707 New clients 59 by The Calder Medical Centre. He Newly enrolled patients 642 was a complex client with multiple Doctor consultations 6,255 health issues including asthma and a pacemaker. Carl had been trespassed Nurse consultations 3,984 from many institutions; however, The Mental health consultations 453 Calder Medical Centre gave him daily Screenings 2,474 medication and dressings extending % of patients living in areas with high 84% his life by years. socio-economic deprivation2 Yulia, a tourist in her sixties, ran out 2Patients living in areas with high socio-economic deprivation are eligible of money after holidaying with a for subsidised medical services. companion who abandoned her. Her passport was stolen and a series of misadventures followed but she survived resourcefully around the city. After a police referral to The Calder Medical Centre she was diagnosed as mentally ill and received the treatment she needed before flying home on an emergency passport. Back in her home country of Bulgaria, Yulia was a doctor, a qualified anaesthetist. The kindness of medical strangers was fitting.

Auckland City Mission - Annual Report 2014 23 Drug and Alcohol Services Foodlink

Making a Difference Between Giving In or Giving Life a Go Making a Difference Between Hunger and Daily Bread

Addictions are hard to overcome; people don’t always succeed on the first, second, Foodlink is a Mission initiative that supports food banks, Marae, residential services, or even the third attempt. The Mission understands the complexity of addiction and community groups and social service agencies to provide food to their own how each attempt to overcome addiction is a step forward. communities. For many food banks in the region, the Mission makes the difference between having no food to give to families and putting a meal on the table. Federal Street, our residential Detoxification Centre, makes a difference by assisting people to break the cycle of addiction. It offers clients respite from addiction and Food comes from many sources including schools, community groups, churches, chaotic circumstances. Food, routine, sleep, education, recreation, relaxation, supermarkets, food producers, manufacturers, farmers and individuals. Each week reflection and on-going support provide a basis for long-term programmes and Detox was a turning point for me and the food is collected, sorted and packaged for the 80 agencies the Mission supports. improved health outcomes – all aimed at maintaining a healthy lifestyle. my family. Recently I brought my kids Food banks then pick up their supplies and fresh bread from the Mission Distribution Centre. After residential treatment clients need continued support to maintain lifestyle in to see the Detox staff. They knew changes. The Mission’s Community Drug & Alcohol Professionals provide this support. some of them ‘cos they’d brought At no charge to recipient agencies, in the past year Foodlink provided more than One of the groups they assist is prisoners. In addition to support with addiction food and toys out home so I wouldn’t $2 million of food throughout the Auckland Region. The Mission makes a difference issues they also provide case work, support with probation services and post-release by helping non-profit agencies save vital dollars on their food budget so their scarce support with accommodation. Our aim is to reduce re-offending by working with the worry so much away from them. resources can be redirected to their programmes. prisons and probation services to address addiction issues and assist to reconnect The staff liked meeting them. prisoners back to their community. Talia Agencies Supported by the Mission 2013/14 Food banks 35 Addiction Services 2013/14 Marae 8 Drug and alcohol assessments 962 Churches 30 Admissions to Detox 386 Residential services 7 Bed nights 2,930 Community clients 148 I like the courtyard here. It’s peaceful, Support groups participants 139 right in the city, Drop-in next door and the Library down the road. Detox will help me get sorted this time. Jamie

Auckland City Mission - Annual Report 2014 25 Distribution Services The Wider Community Making a Difference Between Desperate Need and Practical Solutions Volunteers and Donors

The Mission’s Distribution Services make a practical and immediate difference by supporting the Mission’s Social Services and the New Beginnings Shops. Making a Difference Between Unmet Client Needs and Effective Services Clothing, Furniture and Household goods are collected, sorted and distributed. A delivery of furniture, for example, literally makes the difference between people Volunteers are the Mission’s lifeblood and make the difference between turning sleeping on the floor or in a bed. struggling people away or offering prompt, integrated services. People from all walks The Mission is making a difference in the lives of people on remand in Mt Eden of life generously give their time and expertise to support the work of the City Mission. Correctional Facility by providing opportunities to work on recycling clothes and Doctors, lawyers, corporate employees, businesses, schools, churches and retirees electrical goods. This helps prisoners learn new skills, have a feeling of satisfaction of give their time on a regular basis or assist with Mission events. Volunteers serve food having helped others and enables them to use their time constructively. in Drop-in, wrap presents, wash dishes, paint walls, stuff envelopes, clean floors, prepare food, pack food parcels, drive vans, collect donations… the list is endless. Distribution Centre 2013/14 Auckland Schools, Parishes and Community Groups involved in the One Can/Two Can programme have continued the tradition of the winter collection of food, household $ worth of food distributed $2,067,234 goods and warm clothing. Many schools take the opportunity to educate students on Furniture items 4,222 poverty and exclusion. This support is invaluable. $ value of furniture and other items $178,044 Donors are, quite simply, the reason for the City Mission’s continued existence. The generosity of Aucklanders helping Aucklanders in desperate need is heart-warming. The difference they make is incredible. From corporate partnerships The Distribution Centre collects and sorts the bulk donations for the Foodlink and generous bequests to small donations of time, money and goods, donors programme and packs the thousands of emergency food parcels that are distributed change the lives of those we work with. to families through the Mission’s Social Services. Surplus donated goods are sold through our Trade Me service and through the Volunteers and Donors 2013/14 New Beginnings Shops. These provide good quality, well-priced items and generate a source of invaluable income for Mission Social Services. Orange Day and One Can/Two Can groups 75 Group volunteers 199 2013/14 Hours of volunteering 24,531 Retail Net $278,954 Donors – cash donations 5,759 Donors – in kind donations 4,589 Businesses participating in Christmas Appeal 152 Individual volunteers 4,008

Auckland City Mission - Annual Report 2014 27 Community Caring – Christmas Lunch

Making a Difference Between Sadness and Celebration

Every year the Mission hosts New Zealand’s largest Christmas Lunch. It’s a magical event bringing together people from all over Auckland who would otherwise go without a celebration or would spend the day alone. The truly caring nature of the Auckland community is demonstrated by the 750 volunteers, businesses and corporate partners who enable the Mission to host this wonderful event. They are angels at the Mission but I swear too that the money we earn Christmas Service Outcomes 2013/14 grows wings and just flies out the Assessments undertaken 4 , 111 door as soon as it comes in. It always Food parcels distributed 2,974 seems harder at Christmas. So the lunch was great…company, fun and Special needs grants given from WINZ 1,855 toys for the kids. Children given presents 6,149 Meals served on Christmas Day 2,000

Auckland City Mission - Annual Report 2014 29 1. Debt begets debt and keeps families poor Advocacy Those who have the least are charged the most. Families tell us that personal debt, much of which is held with second-tier lenders such as finance companies at high rates of interest, is keeping them poor. Much of this debt is accrued through the purchase of Making a Difference Between the Voices of our Clients Being Heard or Ignored household assets that all families require, such as whiteware or a car. This debt is often further increased due to the need to borrow to cover day-to-day household expenses such as groceries and utility bills, when income is insufficient to cover the most basic The Mission has a long history of speaking out and advocating for marginalised groups. costs of living. The CEO and senior staff are regularly approached by media and local and central Families also tell us that debt costs them much more than money. Many participants government agencies to comment on issues that affect the wellbeing of the population speak of experiencing extreme stress, anxiety and depression, all of which directly we support. impact other areas of their lives such as motivation, social interaction and participation, Ofa explains: as well as long-term physical and psychological health. Families say that access to I don’t hardly go doctors… Family 100 – an Advocacy Tool for the Future affordable credit in the forms of microfinance schemes or low-interest bank loans would be of great help, as would capping the interest rates charged by all lenders. sometimes when I go to the The Family 100 Research Project was initiated by the Mission and conducted in conjunction with researchers from the University of Auckland, Waikato University doctors and they said, “Oh, you 2. Basic healthcare is a luxury that many families cannot afford and Massey University. haven’t made a payment.” Yeah, The Family 100 Project was developed in order to gain a deeper understanding of It is clear from the Family 100 families’ accounts that poor health is pervasive for I know, but I will try to after. families living in poverty in Auckland. A key aim of the Project was to understand those on the lowest of incomes, and this in turn inhibits education and employment “what stops people moving out of poverty” and to give a voice to those whose stories opportunities. Respiratory diseases in children are common and impact a child’s ability Sometimes I just don’t go. are seldom heard in national debates regarding poverty. The study is born out of the to attend school. Parents tell us of sacrificing their own health and wellbeing to provide belief that a more constructive dialogue about the reality of people living in poverty is medicines and other essentials for their children and constant worrying about their best achieved by hearing directly from the people who live in those circumstances. children’s poor health is a source of extreme stress and anxiety. Basic healthcare such as doctor consultations and prescriptions, along with food, is a commonly expendable The Project followed 100 Auckland families who were long-term users of the Mission’s item, and frequently so because loan repayments need to be met. food bank over the course of a year. Participants were interviewed on a fortnightly basis on a wide range of topics, and a range of data collection tools and mapping exercises The majority of participants view dental care as simply unaffordable, often with were used alongside recorded interviews, in order to gain an in-depth understanding of disastrous consequences. Families tell us that this issue must be addressed with participants’ perspectives and experiences. The data collected in the course of this year subsidised dentalcare provided for those on the lowest of incomes, and that healthcare for low-income families and those receiving benefits should be free of charge. is vast and compellingly demonstrates the sheer complexity and hardship of the lives Kali explains her predicament; of families living in poverty. As Tiare comments: To date, the research team and the City Mission have drawn on the Family 100 Project I’ve got so many debts and the 3. Support services can keep people trapped in poverty data to produce a number of academic articles and book chapters. These publications I’d love for them to treat me like We hear time and time again that people feel the service systems designed to support explore issues of personal debt, access to healthcare and participants’ experiences of majority of it is just finances those living in financial hardship are actually preventing them from moving forward. The a citizen of New Zealand. I’d social welfare provision, among others. The research team drew on Family 100 data [finance companies]… just to complex support service landscape is not meeting the needs of many people, many to facilitate a workshop on poverty in New Zealand with the Institute of Justice for the love for them to treat me like of whom are often engaged with multiple support services. Families speak of a system New Zealand Judiciary annual professional development series, while the Missioner support us to get by the next that is often time consuming and dehumanising to engage with, and it reinforces a lack I’ve worked in New Zealand. I’ve and Family 100 Project Officer have delivered numerous presentations to community day and it’s just brought us of self-esteem and self-worth in those who are forced to navigate it. Families’ accounts groups and education providers. Two key pieces of work produced by The Mission are paid taxes after taxes. I want tell us of inconsistencies not only in the delivery of services between different agencies, discussed in more detail below. to more debt on top of debts including those that are supposed to be working in partnership, but also within a single them to treat me like a true because we can’t afford to service, and they believe that a review to improve the types and quality of interactions citizen of New Zealand. Speaking for Ourselves – a Family 100 Summary Report pay it back and whatever’s between people and service providers is greatly needed. They add that support services should adopt a more client-centered focus, and make attempts to better understand The Mission released a summary report from the Family 100 data in July 2014 titled redirected back to them is the complexity and difficulty of the lives of those who use their services. Systems that Speaking for Ourselves. This report clearly illustrates the reality of those living in not enough. enable staff to capture a person’s history would save people from the laborious task of poverty in their own words, and defines the eight key drivers that keep people trapped constantly having to repeat their information. into a state of constant financial hardship.Speaking for Ourselves also highlights families’ key concerns and their views on what would make a difference for them if they Giving families a voice and knowing what needs to change is the first step towards are to stand a better chance of freeing themselves from poverty. Three key insights making a meaningful difference in the lives of so many Kiwis, because the sad truth from Speaking for Ourselves are detailed as follows: is that poverty is a very real problem in our country. Speaking for Ourselves will be a powerful tool influencing practice and policies around poverty. Already, the release of the report has generated widespread interest from media, academics and social and government agencies. Auckland City Mission - Annual Report 2014 31 Demonstrating the Complexities of Being Poor; an Empathy Tool The Mission, Auckland Council and ThinkPlace co-developed a communication tool for the Family 100 Project that we hope will demonstrate the complexities of being poor and in turn inspire empathy, challenge assumptions and create opportunities for change. One hundred families were interviewed during the research and it is not possible to tell all of their stories. Families shared many common experiences and the research team heard the same issues arising time and time again. Demonstrating the Complexities of Being Poor highlights these experiences and issues through a person named Charlotte. Her stories portray some of the most significant findings from the Family 100 Project. The final report comprises a series of journey maps as Charlotte works to navigate the service agency landscape in order to get her family’s basic needs met. The journey maps highlight the ways in which people interact with formal services and informal support networks, and points out the complexities or barriers such as repetition, time and effort required. Maps include a food map, which illustrates that having enough food on a daily basis involves a great deal of effort and an employment journey, where we see that suitable employment is not always achieved for those living in poverty. Further information regarding the Family 100 Research Project, Demonstrating the Complexities of Being Poor and Speaking for Ourselves, along with a pdf of the booklet, can be accessed on the Auckland City Mission website.

Next Steps

The Family 100 Research will enable the Mission to:

Review our services and practice

Advocate for a change in attitudes to people living in poverty

Influence policy on poverty issues

Work with statutory services to reduce bureaucracy

Provide people with a greater understanding and empathy for families on benefits and low incomes

Auckland City Mission - Annual Report 2014 33 How You Events You can support the Mission’s work by running your own fundraising event, or getting sponsored to take part in a challenge. Individuals, community groups and businesses have assisted our work in the last year by holding events from sausage sizzles to art auctions. If you want to discuss arranging a fundraising event for the Mission, or if you would like to get sponsored for taking part in an event such as the Auckland Can Help Marathon, call 09 303 9781 or email [email protected] Corporate Partnerships The Mission is grateful for all the businesses that support our work. Our Corporate Partners can support the Mission in a number of different ways:

> Sponsor an appeal or an event. Donate Money One-Off Donation > Join the IRD’s Payroll Giving scheme and allow your employees You can make one-off donations to the Mission in a number It costs over $5 million a year to provide our services, and less to donate to the Mission direct from their pay. than 9% of this is government funded. We simply wouldn’t survive of ways: > Make a corporate donation of cash, goods or food. without the generosity of Aucklanders. There are a number of > Credit Card: Donate online at www.aucklandcitymission.org.nz > Gifts in kind: Donate your expertise or professional services to the Mission. ways to make a donation: by calling 09 303 9209, or by calling in at 140 Hobson Street. > Volunteers: Organise a day of volunteering at the Mission for a group > Cheque: Post your donation direct to Auckland City Mission, Regular Donations of your employees. PO Box 5352, Wellesley Street, Auckland, 1141. For more information about becoming an Auckland City Mission Corporate Partner This form of payment allows the Mission to budget more > Direct Credit: Donations may be paid directly into the effectively for the coming year as it provides a dependable Mission bank account either in a branch or via the internet call 09 303 9780, or email [email protected] source of income. You can make regular donations to the Mission using the following bank details: in a number of ways: Donate Food Auckland City Mission, ASB, Auckland. Account number: > Direct Debit: Set up a regular direct debit donation by 12 3011 0520064 00. Reference fields: please include your The Mission gave out over 11,000 food parcels last year and distributed $2,067,234 in downloading an authorisation form from our website. name, your donor ID number if you have it, and the word food to over 80 local food banks and community organisations. We rely on donations > Automatic Payments: Set up regular payments to the Mission ‘Donation’ if you are making a one-off donation. of food from individuals and companies to ensure we can provide emergency food directly from your bank account. for those who need it in the community. Small amounts of food can be dropped off Bequest at 140 Hobson Street, or to arrange a large food donation please contact us on > Credit Card: Make regular credit card donations online at 09 377 4322. www.aucklandcitymission.org.nz Remembering the Mission in your Will is a very special way to make a lasting difference to the lives of marginalised and > Payroll Giving: Ask your employer if they are part of the IRD’s excluded Aucklanders. Bequests are an extremely valuable Donate Goods Payroll Giving scheme and make regular donations direct from source of income for the Mission. To make a bequest or to your pay, applying the tax credit immediately. find out more, please call us on 09 303 9780 or email The Mission receives thousands of requests for household goods each year. We rely on generous donations of clothing, furniture and household items to provide For more information about setting up a regular donation, phone us [email protected]. We are grateful people with the basic necessities of life. If you have anything you’ve been meaning on 09 303 9209 or email [email protected] to those individuals who have made a bequest or have remembered the Mission in their Will over the past year. to re-home, please consider giving it to us. We ask that any donated goods be clean and of good quality, as we are unable to give away anything we would not be happy to use or wear ourselves. For more information on donating goods or to arrange collection of large items, phone us on 09 377 4322.

Auckland City Mission - Annual Report 2014 – Ponsonby, BDO Auckland, Beca Ltd, Buteline NZ Limited, Chapman Tripp, Church of the Saviour, Citta Design, Countdown Distribution, Datacom Systems Limited, DJG Investments Limited, Dilworth School, Acknowledgements Douglas Pharmaceuticals Ltd, Dove Electronics Ltd, Eden Construction Limited, Foley & Trombik, Frenzi Group, Fuji Xerox, Grant Samuel & Associates, Greater Auckland Chorus, Greentree International Ltd, Guardians of New Zealand Superannuation, Hawkins Construction, Hemisphere Interactive, Herne Bay Law, Hillpark School, Holy Trinity Anglican Church - Devonport, Jetstar NZ Ltd, Jomac Construction Ltd, Key Service Providers: Jones Fee, Lane Capital Group Limited, Milly’s Kitchen, Mitre 10 (NZ) Ltd, MOTAT, MPM Projects 2003 Ltd, Mt Albert Grammar School, Navigator Shipbrokers, NZ Bus, NZ Guardian Trust, Oceania Group, One Solicitors - Chapman Tripp Tree Hill College, Pakuranga College, Pickled Possum Productions Ltd, Precinct Properties Holdings Ltd, Auditors - Grant Thornton New Zealand Audit Partnership R G Christie Holdings Ltd, Rotary Club of Downtown, Auckland, Rotary Club of Westhaven, Safeway Bank - ASB Bank Scaffolding (NZ) Ltd, Sanford Limited, Seventh Day Baptist Church of NZ, Smith & Caughey Limited, SNORT, St Andrew’s Anglican Church - Pukekohe, St Cuthbert’s College, St Francis Anglican Church – Design Agency - Origami Tairua, St Matthew-in-the-City, St Patrick’s Cathedral, Stuart P.C. Ltd, The Father’s House, The Warehouse Printers - TP Print – Downtown, The Finn Family, Transdev Auckland Ltd, Trio Group, Wood & Partners Consultants Limited, Work Communications Limited, Ziera Shoes NZ Ltd. Media Agency - ZenithOptimedia Advertising Agency - Joy Major Food and Goods Donors: Charitable Trusts and Legacies: ABE’S Real Bagels Ltd, ADP LTD AKL61 - Air NZ, All Saints Anglican Church, Ponsonby, AMURT NZ, Arnotts Biscuits NZ Ltd, Auckland International Airport Limited, Beehive Bacon, Bell Gully Barristers A H Watson Charitable Trust, AL Titchener Family Trust, Anne Marie O’Sullivan Family Trust, ASB Community and Solicitors, Bell Tea Coffee Company, Bianco Off Queen, Canterella Brothers, Caprice NZ Ltd, Trust, Athena Trust, Benjamin & Jane Murray Trust, BJ McCahill Trust, Bluesky Community Trust, Boulton Cardinal Logistics – Auckland, Cerebos Greggs Ltd, Ceres Enterprise, Cherokee Films, Chrisco Hampers, Business Trust, BW & SW Picot Charitable Trust, Cathy Pelly Memorial Trust, Clyde Graham Charitable Trust, City Lodge, Community Fruit Harvesting, Countdown Distribution, DE Master Blenders, Delta Supplier, C R Stead Charitable Trust, Community Group Accommodation Support Fund, David and Genevieve Becroft Earthwise Group Ltd, Eco Designs Ltd, Epicurean Dairy, Escobar Espresso, Ettason (NZ) Co. Ltd, Eye Level Foundation, David Levene Foundation, Dimock Charitable Trust, DineAid Charitable Trust, DJ Family Trust, Marketing, Fairfax Media, Family Choice Ltd, Fatimah Foundation, FINCH, Fonterra Brands (NZ), Foodstuffs (Auckland) Limited, Fresher Foods Ltd, Fruit Solutions Ltd, Frucor Beverages Ltd, Fullers Freight, Gilmours DLR Trust, Dove Charitable Trust, Four Winds Foundation Limited, Geoffrey & Nell Adams Charitable Trust, Co Ltd, Girl Guides Garden, Goodman Fielder,Gordon & Gotch, Halls Refrigerated Transport Ltd, Hansells Goodman Fielder Cares Trust, Grassroots Trust, GS Forbes Trust, Hugh Green Foundation, Infinity Foundation, Food Group Ltd, Heinz Watties Ltd, Jeans West, Krishnae Distribution, LHF Ltd (Life Health Food), JA Redwood Charitable Trust, JM Butland Charitable Trust, JR Lewis Charitable Trust, JR McKenzie Trust, Lion Rock Ventures Ltd, Liquidhealth, Little Bread and Butter Bakery, Lush, Marchi Chickens Suppliers, Lady Joyce Fisher Charitable Trust, Larmer Family Trust, Leys Charitable Trust, Llanfoist Charitable Trust, Mechanism Ltd, Mondelez International, My Food Bag, Nestle New Zealand Limited, New World - Victoria Local Board Discretionary Funding, Maurice Paykel Charitable Trust, Mike & Linda Gill Charitable Trust, Mt Park, New World - Devonport, New World - Eastridge, New Zealand Post - Auckland Mail Centre, Novotel Wellington Foundation Limited, New Zealand Community Trust, New Zealand Lottery Grants Board, NR Ibis, Ooooby, Pacific Brands, Paella Pan Ltd, Pete’s Packaging, Pierres Bread Shop, Pregnancy Help Inc, Thomson Charitable Trust, NH Taylor Charitable Trust, Peter Picot Charitable Trust, PH Masfen Charitable Progressive Enterprises Ltd, Protharma, Quality Bakers Auckland, Recycle Boutique – Newmarket, Revive Trust, PricewaterhouseCoopers Foundation, Prue Peacock Family Trusts, Silverseas Trust, Sir Ernest Hyam Café, Scalzo Food Industries, Simpson Grierson – Auckland, Southern Café, Starbucks - Imax, Starbucks Davis Estate, Sir John Logan Campbell Residuary Estate, SKYCITY Auckland Community Trust, Snowden- -Karangahape Rd, Starbucks- Queen St, St Vincent De Paul – Kingsland, Sun Rice, Supply Chain, Tatty’s Watts Charitable Trust, Springhill Charitable Trust & Frimley Foundation, St Lazarus Trust Board, Ted and Designer Recycle – Ponsonby, The Paper Bag Princess, The Warehouse- National Distribution Centre,Vista Mollie Carr Alcoholism Trust Fund, Ted and Mollie Carr Endowment Trust, The Adams Family Trust, The Entertainment Solutions,Wild Appetite Ltd, YHA, Auckland International Airport and Auckland City. Douglas Charitable Trust, The Les Wood Masonic Trust No 2, The Lion Foundation Limited, The Rosser Foundation, The Trusts Community Foundation, The William & Lois Manchester Trust, Tindall Foundation, Un The Media: Cadeau Charitable Trust, University of Waikato, Waste Minimisation and Innovation Fund, W & W A R Fraser Charitable Trust, West Georgia Trust, Wildermoth Family Trust, Working Together More Fund, Estate of Mr G Adshel, APN Outdoor, Brand Knew, Mediaworks, New Zealand Herald, Sky/ Prime, The Radio Bureau, Anderson, Estate of Mr F Antunovich, Estate of Mrs L Bell, Estate of Mr E Burns, Estate of Miss V Dickeson, Transit Media & Bus, TRN Digital, TVNZ. Estate of N Duruz, Estate of Mrs E Edmonds, Estate of Mr W Elliot, Estate of Mrs V Grant, Estate of Mrs P Hansen, Estate of Mrs M Jeffries, Estate of M Lynch, Estate of Mr G Mack, Estate Mr J Maltby, Estate of Ms F Special Thanks to: M McNish, Estate of Mrs M Parkinson, Estate of Miss EM Robinson. Auckland City Mission Foundation, Jetstar, Auckland City Council Regional Facilities, The Spark Foundation, ThinkPlace, Urgent Couriers, Waterfront Auckland, Precinct Properties, Auckland PHO. Supporting Businesses, Community Groups and other Organisations: Family 100 Research Project Special Thanks: AHI Carrier (NZ) Ltd, All Saints Anglican Church – Ponsonby, Alsco NZ, , Anglican Church of Warkworth, JR McKenzie Foundation, SKYCITY Auckland Community Trust, Hugh Green Foundation, Auckland City ANZ Bank, APN Print, ASC Architects, Auckland Welsh Choir, Auckland Yoga Academy, Barfoot & Thompson Council, RAPP.

Auckland City Mission - Annual Report 2014 37 Financial Statements

For the Year Ended 30 June 2014

Auckland City Mission - Annual Report 2014 39 Table of Contents Business Directory For the Year Ended 30 June 2014

Business Directory 41 Total Equity $18,215,596 Summary Statement of Comprehensive 43 - 45 Revenue and Expenses Year of Commencement 1920

Summary Statement of Changes in Net Assets 46 Address 136-140 Hobson Street Auckland Summary Statement of Financial Position 47 Principal Business Providing excellent integrated services and effective advocacy for the most Summary Statement of Cash Flows 48 marginalised in Auckland

Notes to the Summary Financial Statements 49 - 53 Banker ASB Bank

Independent Auditor’s Report 54 - 55 Solicitors Chapman Tripp

Auditor Grant Thornton New Zealand Audit Partnership

Charities Commission CC22938 Registration Number

Auckland City Mission - Annual Report 2014 41 Summary Statement of Comprehensive Revenue and Expenses For the Year Ended 30 June 2014

Group

Revenue

Group Notes 2014 2013 (Restated) $ $

Revenue from Non-Exchange Transactions

Donations 2,444,380 2,078,736

Donations In-Kind 5 2,555,068 448,378

Grants and Income from Trusts 1,049,597 1,051,618

Legacies and Estates 1,765,942 205,331

7,814,987 3,784,063

Revenue from Exchange Transactions

Sales – New Beginnings Opportunity Shops 493,636 472,772

Income from Government Contracts 601,020 565,540

Income from Residents (Detox) 49,466 41,351

Income from Medical Services 203,133 128,745

Interest 93,696 65,343

Miscellaneous Income 97,955 75,908

1,538,906 1,349,659

Total Revenue 9,353,893 5,133,722

The attached notes form part of and are to be read in conjunction with these Summary Financial Statements.

Auckland City Mission - Annual Report 2014 43 Summary Statement of Comprehensive Summary Statement of Comprehensive Revenue and Expenses For the Year Ended 30 June 2014 Revenue and Expenses For the Year Ended 30 June 2014 continued... continued...

Expenditure Operating (Deficit) Surplus

Group Notes 2014 2013 (Restated) Group Notes 2014 2013 (Restated) $ $ $ $

Administration 989,363 1,033,626 Operating Surplus/(Deficit) 1,922,859 (336,495)

Audit Fees 15,614 16,138 Other Gains/(Losses) Depreciation 82,587 102,091 Profit/(Loss) on Sale of Fixed Assets (483) (3) Fundraising and Communications 424,727 416,642 Share of Surplus in Associates – Auckland City Mission Foundation 130,069 536,753 Interest & Bank Charges 4,166 9,050 Transfers from Associates – Auckland City Mission Foundation 350,000 234,245 New Beginnings Opportunity Shops 171,237 166,826 Transfers to Associates – Auckland City Mission Foundation - (4,500) Rent- New Beginnings Opportunity Shops 42,915 41,995 Write-off of Building Project Development Costs (75,948) (1,129,981) Social Services Total Surplus/(Deficit) for the Period 2,326,497 (699,981) Christmas Event 35,087 64,393 Total Other Comprehensive Revenue and Expense - - Homeless (Clinical) 340,195 360,772 Total Comprehensive Revenue and Expense 2,326,497 (699,981) Homeless (Community) 340,446 333,974

Social Detoxification 616,357 627,291

The Calder Centre (Medical Services) 727,473 658,052

Distribution Services 531,174 474,808

Crisis Care & Community Services 5 906,174 996,982

Rent – Otahuhu Crisis Care 17,600 17,600

Foodlink 5 2,067,234 -

Social Services Development

Research 86,750 115,248

Other Social Services Development 31,935 34,729

Total Expenditure 7,431,034 5,470,217

The attached notes form part of and are to be read in conjunction with these Summary Financial Statements. The attached notes form part of and are to be read in conjunction with these Summary Financial Statements.

Auckland City Mission - Annual Report 2014 45 Summary Statement of Changes in Net Assets Summary Statement of Financial Position For the Year Ended 30 June 2014 as at 30 June 2014

Group Accumulated Restricted Facilities Total Group 2014 2013 (Restated) Surplus Equity Reserve Development $ $ Reserve $ $ $ $

Balance at 1 July 2012 (Restated) 16,386,917 202,163 - 16,589,080 Total Current Assets 4,272,332 2,135,590

Surplus/(Deficit) for the Period (699,981) - - (699,981) Total Non-Current Assets 14,875,431 14,777,363

Other Comprehensive Revenue and Expense - - - - Total Assets 19,147,763 16,912,953

Transfers to/from Accumulated Surplus (19,088) 19,088 - -

Balance at 30 June 2013 (Restated) 15,667,848 221,251 - 15,889,099 Total Current Liabilities 932,167 1,023,854

Surplus/(Deficit) for the Period 2,326,497 - - 2,326,497 Total Liabilities 932,167 1,023,854

Other Comprehensive Revenue and Expense - - - - Total Net Assets 18,215,596 15,889,099 Transfers to/from Accumulated Surplus (1,784,835) 19,820 1,765,015 -

Balance at 30 June 2014 16,209,510 241,071 1,765,015 18,215,596 Net Assets

Accumulated Surplus 16,209,510 15,667,848

Restricted Equity Reserve 241,071 221,251

Facilities Development Reserve 1,765,015 -

Total Net Assets 18,215,596 15,889,099

Auckland City Mission - Annual Report 2014 47 Summary Cash Flow Statement For the Year Ended 30 June 2014 Notes to the

Group 2014 2013 (Restated) Financial Statements $ $

Net Cash Flows From Operating Activities 2,062,850 4,484

Net Cash Flows From Investing Activities (2,008,565) 1,086,589 Net Cash Flows From Financing Activities - - For the Year Ended 30 June 2014

Net Increase/(Decrease) in Cash and Cash Equivalents 54,285 1,091,073

Cash and Cash Equivalents as at 1 July 1,840,973 749,900

Cash and Cash Equivalents as at 30 June 1,895,258 1,840,973

The attached notes form part of and are to be read in conjunction with these Summary Financial Statements.

Auckland City Mission - Annual Report 2014 49 Notes to the Summary Financial Statements Notes to the Summary Financial Statements For the Year Ended 30 June 2014 For the Year Ended 30 June 2014 continued...

1. Reporting Entity 3. Reserves

The Reporting Entity is the Auckland City Mission (the “Mission”). These financial statements comprise of the Auckland City Mission and its controlled entity, the Auckland City Mission Incorporated (the Facilities Development Reserve (FDR) “Society”) and its associate, the Auckland City Mission Foundation (the “Foundation”). The Mission and The Facilities Development Reserve comprises retained surpluses that have been set aside to assist the Foundation are charitable organisations registered under the Charitable Trusts Act 1957 and the funding the development of the Auckland City Mission’s building facilities. The funds may only be used Charities Act 2005. The Society is an Incorporated Society under the Incorporated Societies Act 1908. for the development of the Auckland City Mission building facilities and are invested until utilised.

2. Basis of Preparation Restricted Equity Reserve (RER)

The Summary Financial Statements are presented for the Auckland City Mission and are for the year The Restricted Equity Reserve comprises the retained surpluses from the Whitney Trust which is now ended 30 June 2014. consolidated into the Mission’s financial statements through the Auckland City Mission Incorporated. The major asset of the Whitney Trust is a property which was gifted to the Society and was to be The full consolidated financial statements were prepared in accordance with Generally Accepted used exclusively as a seaside convalescent home for poor persons. As a result, the accumulated Accounting Practice in New Zealand (“NZ GAAP”). They comply with Public Benefit Entity International surpluses from the Whitney Trust cannot be used to fund other charitable purposes of the Auckland Public Sector Accounting Standards (“PBE IPSAS”) and other applicable financial reporting standards City Mission. as appropriate that have been authorised for use by the External Reporting Board for Not-For-Profit entities. For the purposes of complying with NZ GAAP, the Group is eligible to apply Tier 2 Not-For- Profit PBE IPSAS on the basis that it does not have public accountability and it is not defined as large. 4. First Time Adoption of PBE IPSAS The Mission has elected to report in accordance with Tier 2 Not-For-Profit PBE Accounting Standards and in doing so has taken advantage of all applicable Reduced Disclosure Regime (“RDR”) disclosure For the year ended 30 June 2013, the Mission prepared its financial statements using the New concessions. Zealand Financial Reporting Standards (“NZ FRS”). These have now been restated to Not-For-Profit The full consolidated financial statements were authorised for issue by the Board of Trustees on 21 PBE IPSAS – RDR. October 2014 and the Summary Financial Statements were authorised for issue by the Board of The Mission has applied PBE FRS-47 “First-time adoptions of PBE standards by entities other than Trustees on 21 October 2014. those previously applying NZ IFRSs” in preparing the full financial statements. The transition date is The Summary Financial Statements have been prepared in accordance with PBE FRS-43 Summary 1 July 2012. Financial Statements. The specific disclosures included in the Summary Financial Statements have been extracted from the full consolidated financial statements authorised for issue on 21 October 2014 and have not been restated or reclassified. 5. Donations In-Kind The Summary Financial Statements cannot be expected to provide as complete an understanding as Food donations comprise bulk donations from corporate donors and general donations from the provided by the full financial statements. The full consolidated financial statements are available on public. The value of general donations and bulk donations is recorded as revenue in the financial the Mission’s website www.aucklandcitymission.org.nz. statements. The full consolidated financial statements have been audited and a qualified audit opinion has been Food bank donations relate to the food parcels provided to those Mission clients in need and issued. The qualification was in relation to certain opening balances of the Whitney Trust which was Foodlink Services relates to the food received for further distribution to the wider food bank network consolidated into the Auckland City Mission’s financial statements for the first time this year and in around Auckland. relation to limited audit procedures that could be applied to confirm that the donations in-kind from the public were properly recorded. In the prior year, the Mission was unable to readily calculate the value of the bulk food donations received from its corporate donors throughout the year and hence did not record any financial The Summary Financial Statements are presented in NZ dollars and all values are rounded to the amount in the financial statements. nearest dollar. The corresponding expense for food bank is recognised under ‘Crisis Care and Community Services’ and for ‘Foodlink’ as a separate item in the Statement of Comprehensive Revenue and Expenses.

Auckland City Mission - Annual Report 2014 51 Notes to the Summary Financial Statements Notes to the Summary Financial Statements For the Year Ended 30 June 2014 continued... For the Year Ended 30 June 2014 continued...

6. Related Party Transactions Remuneration and Compensation Provided to Close Family Members of Key Management Personnel Related Party Transactions During the reporting period, total remuneration and compensation of $94,488 (2013: $95,452) was provided by the Mission to employees who are close family members of Key Management Personnel. The Mission had the following transactions with the Auckland City Mission Foundation during each reporting period. The Foundation is a related party as there are two common trustees which enables the Mission to exert significant influence but is not a controlled entity. 7. Volunteer Time

Nature of Transaction Transaction Transaction Receivable/ Receivable/ The Auckland City Mission recognises that volunteers are an integral part of its operations. 2014 2013 (Payable) (Payable) However, the value of the services provided cannot be reliably measured as there are no equivalent 2014 2013 paid positions available in the local labour market. The Mission does not recognise the value of $ $ $ (Restated) $ these services in the financial statements. During the year, volunteers donated an estimated 24,820 hours of their time to the Mission (2013: 13,207 hours). Auckland City Mission Foundation Transfers to Mission 350,000 234,245 2,957 50,000 Auckland City Mission Foundation Transfers from Mission - (4,500) - - 8. Subsequent Events

Total 350,000 229,745 2,957 50,000 The Trustees are not aware of any other matters or circumstances since the end of the reporting period, not otherwise dealt with in the financial statements that have significantly or may significantly Controlled Entities affect the operations of the Auckland City Mission (2013: nil). The Mission controls the Auckland City Mission Incorporated on the basis that all trustees of the Society are the same as the Mission’s. There were no transactions with the Auckland City Mission 9. Capital Commitments Incorporated during the year (2013: nil). There were no capital commitments as at 30 June 2014 (2013: nil). Key Management Personnel The Key Management Personnel, as defined by PBE IPSAS 20 Related Party Disclosures, are the 10. Contingent Assets and Liabilities members of the governing body which is comprised of the Board of Trustees, the CEO/City Missioner, Chief Operating Officer and the previous Finance and IT Manager (the role was disestablished in 2013), In September 2012, the Mission received three separate letters from the Auckland Council advising which constitutes the governing body of the Group. The aggregate remuneration of Key Management the Mission that the Mission’s buildings at 140 Hobson Street, 136 Hobson Street, 201 and 203 Federal Personnel and the number of individuals, determined on a full-time equivalent basis, receiving Street have been assessed as potentially earthquake prone under Section 122 of the Building Act remuneration is as follows: 2004. The Mission is required to strengthen the buildings by 2032 or to take other steps to reduce the long-term inherent risk in the structures. As no decision has been reached on whether or not to redevelop on these sites, the Trustees are unable to determine the financial implications of these Group Group Parent Parent Council requirements. 2014 2013 2014 2014 There were no other contingent assets or liabilities as at 30 June 2014 except those mentioned above. Total Remuneration 488,439 426,336 488,439 426,336 (As at 30 June 2013: the contingent liability with respect to earthquake strengthening and a former staff member grievance claim against the Mission.) Number of Persons 3 3 3 3

No remuneration is paid to Board members.

Auckland City Mission - Annual Report 2014 53 Grant Thornton New Zealand Audit Partnership L4 Grant Thornton House 152 Fanshawe Street PO Box 1961 Independent Auditor’s Report Auckland 1140

To the Trustees of Auckland City Mission T+64(0) 308 2570 F +64(0) 309 4892 www.grantthornton.co.nz

Report of the Independent Auditor on the Summary Financial Statements

The accompanying consolidated Summary Financial Statements, which comprise the Summary In our report to the Board of Trustees of the Auckland City Mission dated 21 October 2014 on the full Statement of Financial Position as at 30 June 2014, the Summary Statement of Comprehensive financial statements, we expressed the following qualified opinion: Revenue and Expenses, Summary Statement of Changes in Net Assets and Summary Statement of “The Auckland City Mission’s controlled entity, the Auckland City Mission Incorporated, was not Cash Flows for the year then ended, and related notes, are derived from the audited consolidated audited in prior years. As this is the first year it was consolidated into the Auckland City Mission’s financial statements of the Auckland City Mission for the year ended 30 June 2014. We expressed a financial statements, we were unable to satisfy ourselves by alternative means certain opening qualified audit opinion on those financial statements in our report dated 21 October 2014. balances. Since comparatives affect the determination of the financial performance and opening The consolidated Summary Financial Statements do not contain all the disclosures required for full retained earnings for the year ended 30 June 2014, we were unable to determine whether further financial statements under generally accepted accounting practice in New Zealand. Reading the adjustments might be necessary in respect of the retained earnings amount consolidated into the Summary Financial Statements, therefore, is not a substitute for reading the audited consolidated statement of comprehensive revenue and expenses for the year ended 30 June 2014. financial statements of the Auckland City Mission. As disclosed in Note 5, the financial statements include donations in-kind from the public valued at $2,555,068 (2013: $415,948). We were unable to obtain sufficient appropriate audit evidence to Trustees’ Responsibilities quantify the value of donations in-kind received during the year ended 30 June 2014. Consequently The Trustees are responsible for the preparation of a summary of the audited consolidated financial we were unable to determine whether any adjustment to this amount is necessary.” statements of the Auckland City Mission in accordance with PBE FRS-43: Summary Financial Our qualified audit opinion states that, except for the effects of the described matters above, those Statements. consolidated financial statements comply with generally accepted accounting practice in New Zealand and present fairly the financial position of the Auckland City Mission as at 30 June 2014, Auditor’s Responsibilities and its financial performance for the year then ended. In our opinion on the consolidated financial Our responsibility is to express an opinion on the Summary Financial Statements based on our statements of the Auckland City Mission it also stated that the cash flows for the year ended 30 procedures, which were conducted in accordance with International Standard on Auditing June 2014 were presented fairly. (New Zealand) (ISA (NZ)) 810, “Engagements to Report on Summary Financial Statements.” In addition to providing audit services to the Auckland City Mission, our firm has also provided some advisory services on technical accounting matters.

Opinion Grant Thornton New Zealand Audit Partnership In our opinion, the Summary Financial Statements derived from the audited consolidated financial Auckland, New Zealand statements of the Auckland City Mission for the year ended 30 June 2014 are consistent, in all 21 October 2014 material respects, with those financial statements and the auditor’s report thereon, in accordance with PBE FRS-43.

Auckland City Mission - Annual Report 2014 55 140 Hobson St 09 303 9200 www.aucklandcitymission.org.nz