THE LATIN AMERICA TRAVEL COMPANY TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT ITINERARY ▶ CONTENTS, ABOUT US & TRIP SUMMARY
CONTENTS OF THIS DOSSIER TRIP SUMMARY
2 ..... Contents, about us & trip summary DAY 1: Meet & greet at airport, private transfer to hotel 3 ….. Testimonials DAY 2: A private tour of Santiago’s hidden corners 4 ..... Guide price and inclusions DAY 3: Fly to Temuco, pick up your car and drive to Pucon 5 ..... Detailed day by day itinerary DAY 4: Monkey Puzzle trees & hot springs in Huerquehue 16 ... Recommended reading lists DAY 5: A stunning drive across the Andes to Argentina 18 ... Booking conditions DAY 6: The epic ‘Seven Lakes Road’ to Villa la Angostura DAY 7: Drive the Cardenal Antonio Samoré pass to Puyehue ABOUT OUR COMPANY DAY 8: Beautiful natural surroundings of Puyehue DAY 9: Visit Puerto Octay & Frutillar & arrive at Puerto Varas As one of the UK’s leading, independent and family owned Latin DAY 10: Return by short flight to Santiago, transfer to hotel America tour specialists our focus is on well thought through DAY 11: Transfer to the airport for departure, or extend! private and tailor made adventures. Our emphasis is very much on creating the right trip for you and we work closely with you in order to achieve this. We use our experience and knowledge to ensure SPEAK TO SOMEONE WHO HAS BEEN TO SOUTH AMERICA your trip to Latin America is a trip of a lifetime!
ALL TOURS ARE FINANCIALLY PROTECTED
We are members of ABTA (Y1699) and our tours are ATOL protected (license 10287) giving you full peace of mind when booking with us both for monies paid to us as well as the code of conduct and high THE LATIN AMERICA TRAVEL COMPANY standards that membership of these organisations require. We are ■ www.thelatinamericatravelcompany.com also members of LATA, the authoritative professional travel ■ [email protected] association for Latin America in the UK. ☎ +44 020 8191 7772
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 2 ▶ TESTIMONIALS
“We have had to call off our proposed holiday to Peru and the Galapagos due to the Coronavirus. We had paid a significant deposit and were caught in the position of, do we pay the remainder or lose the deposit. This dilemma was thankfully removed by John and The Latin America Travel Company. They suggested we did not pay the remainder and subsequently repaid all the deposit. Legally they did not have to do this. Other companies have not acted in this way. They have taken away all the worry. John and the company have handled this with outstanding ethics and real integrity." Russ H, June 2020 “ Great Value, Efficient, and Effective. John Stanley of The LATC worked with me to plan precisely the experience I “The Latin American Travel wanted, at the time I wanted, and at a very competitive price. I Company is amazing and I had tried three other, well-known, larger companies but could cannot praise it highly enough! not get what I wanted. Once the Tour Itinerary was fixed and Their customer service is paid, John Stanley of the LATC stayed on top of any potential second to none - any queries issues or problems within the countries/regions we were were dealt with immediately scheduled to tour that could impact our experience and and efficiently by John Stanley adjusted our schedule to protect our interests and experiences. and we were each provided One required a modest change in the plan which was handled with a personalised guidebook very effectively with no impact on our experience or cost to us. to take with us.” Thank you, John.” Jan Patis, February 2018 David Blanchard, July 2019
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THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 3 ▶ PRICE & INCLUSIONS FOR THIS TOUR
GUIDE PRICE TAILOR MADE £1675 per person* THIS PRICE IS BASED ON MID SEASON RATES AND TWO PEOPLE SHARING ONE ROOM. *Prices vary by date, flight prices, the number of people in your party and what tours, services and level of accommodation you choose to include. Please contact us for a firm quote.
Please remember that INCLUDED IN THIS TOUR as this is a private tour we can tailor this trip to ✓ All accommodation meet your requirements ✓ All internal flights ✓ All tours as specified in the itinerary ✓ All transfers & transportation PROTECTION ✓ Car hire in a 4X2 vehicle with maps and guides ✓ All meals as specified in the itinerary ✓ All national park entrance fees ✓ All other entrance fees ✓ 24 hour emergency assistance ✓ 100% financial protection with our ATOL license (10287) and ABTA membership (Y1699) ✓ Our exclusive 100+ page trip guidebook, personalised to your trip ✓ Full support from your dedicated Latin America specialist
✘ NOT INCLUDED IN THIS TOUR All our tours come with the guarantee and ✘ International flights to and from Chile ✘ Travel insurance to cover any medical treatment - we recommend Citybond Suretravel. peace of mind of full ✘ Discretionary gratuities to drivers and guides. protection of any monies paid to us
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 4 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 1 OVERNIGHT
HOTEL ORLY ✭ ✭ ✭ ARRIVAL TO SANTIAGO ROOM TYPE: QUEEN ROOM MEET & GREET AT THE AIRPORT & PRIVATE TRANSFER TO YOUR HOTEL An elegant, European style hotel with an impressive glass roofed conservatory and a On arrival to Santiago you will be met by your friendly English speaking driver fantastic location in upmarket Providencia. guide who will help you with your luggage and welcome you to Chile. Then they will take you by private transfer straight to your hotel (about 45 minutes depending on traffic).
The rest of the day is at leisure.
Photos for guidance only & not necessarily the room booked ADDRESS: Av. Pedro de Valdivia 200, Providencia, Región Metropolitana, Chile MEALS INCLUDED: None today
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5 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 2 OVERNIGHT
HOTEL ORLY ✭ ✭ ✭ HIDDEN SANTIAGO PRIVATE TOUR ROOM TYPE: QUEEN ROOM A HALF DAY PRIVATE TOUR WITH ONE OF OUR SUPERB LOCAL GUIDES An elegant, European style hotel with an impressive glass roofed conservatory and a Today you will explore the capital city accompanied by your own private guide. On fantastic location in upmarket Providencia. this tour you will see the highlights of Santiago, but also some of the more hidden corners and other interesting areas that most tours bypass. Start with a visit to the historic Santa Lucia Hill where the city was founded in 1541. This is a beautiful park with fountains, stairways and great views of the city. Continue to the Paris-Londres neighbourhood where you can see some fine examples of European architecture. After this you’ll get a taste of Santiago’s cafe culture at a famous “cafe con piernas”. From here wander through some of the main streets of the city towards the Central Market, best known for its restaurants and fantastic seafood. After this you will visit the Vega Chica wholesale market, the food hub of Santiago. Here you will get to try on of Chile’s traditional drinks, Cola de Mono. Finally you will head to the colourful flower market before a stroll through the cultural district of Lastarria.
Photos for guidance only & not necessarily the room booked ADDRESS: Av. Pedro de Valdivia 200, Providencia, Región Metropolitana, Chile
MEALS INCLUDED: Breakfast
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6 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 3 OVERNIGHT
MAISON NOMADE ✭ ✭ ✭ SANTIAGO TO PUCON ROOM TYPE: STANDARD A SHORT FLIGHT TO TEMUCO & SELF DRIVE TO PUCON A small but delightful, owner-run bed & breakfast with cosy rooms, beautiful grounds and wonderful Private transfer from your hotel to the airport for your flight to Temuco with LATAM views of the Villarrica volcano from the garden. airlines.
FLIGHT: LA231 DEPARTS SANTIAGO: 07:21 ARRIVES TEMUCO: 08:44 DURATION: 1 hour 23 minutes
On arrival you will pick up your hire car from the airport. You will have a Toyota Yaris Sedan or equivalent model. There is an option to upgrade to a 4X4, but for this itinerary you will be mostly travelling on well maintained paved roads, so a 4X4 is not strictly necessary. After picking up the car you have a 70 mile drive south to your hotel just outside Pucon, a town located at the base of the Villarrica Volcano and the eastern end of Villarrica lake. Afternoon and evening at leisure.
Photos for guidance only & not necessarily the room booked ADDRESS: Camino a Caburga Km 15, Pucon, Araucanía, Chile
MEALS INCLUDED: Breakfast
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7 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 4 OVERNIGHT
MAISON NOMADE ✭ ✭ ✭ HUERQUEHUE NATIONAL PARK ROOM TYPE: STANDARD A FULL DAY’S PRIVATE TOUR OF HUERQUEHUE & HUIFE HOT SPRINGS A small but delightful, owner-run bed & breakfast with cosy rooms, beautiful grounds and wonderful Today you will be met at your hotel by your private guide for the day to go exploring views of the Villarrica volcano from the garden. the nearby Huerquehue national park, located about 35km from Pucon. Travelling deeper into the Andes the scenery gets more impressive as you enter one of the oldest protected areas in Chile. The name Huerquehue means ‘place of the messengers’ in the indigenous Mapudungun language. Once in the park you will start a moderate hike going uphill past a beautiful waterfall before reading a hidden lake in the mountains. Here you can witness the incredible Araucarias (Monkey Puzzle Trees). Spend some time here before returning to the vehicle. The rest of the afternoon is spent at the Huife Hot Springs, relaxing after the morning’s hike.
Photos for guidance only & not necessarily the room booked ADDRESS: Camino a Caburga Km 15, Pucon, Araucanía, Chile
MEALS INCLUDED: Breakfast & Box Lunch
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8 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 5 OVERNIGHT
PATAGONIA PLAZA ✭ ✭ ✭ DRIVE TO ARGENTINA ROOM TYPE: STANDARD DRIVE OVER THE MOUNTAINS TO SAN MARTIN DE LOS ANDES A typical hotel for the area with a European feel and a great central location. There is a pool, Today you will set out on the road for a memorable drive over the Andes mountains sauna, restaurant, gym among other facilities. to Argentina. Experience the contrasts between the Chilean and Argentinean slopes of the Andes. The lush native forests and rolling green hills of the Villarrica national park in Chile will turn to the relatively dry and colourful Pampa of the Lanin National Park in Argentina. The enormous Lanin Volcano will be constant presence as you drive through incredible forests of ancient Monkey Puzzle trees. The total driving distance today is 120 miles and you will arrive to San Martin de Los Andes, situated on the shores of Lacar Lake, late afternoon. Evening at leisure.
Photos for guidance only & not necessarily the room booked ADDRESS: Av San Martín 502, Q8370 San Martin de los Andes, Neuquén, Argentina
MEALS INCLUDED: Breakfast
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9 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 6 OVERNIGHT
SOL ARRAYAN ✭ ✭ ✭ ✭ DRIVE TO VILLA LA ANGOSTURA ROOM TYPE: CLASSIC LAKE VIEW DRIVE THE FAMOUS SEVEN LAKES ROAD TO YOUR NEXT HOTEL With some of the best lake views in the area, this hotel occupies a peaceful spot and offers spacious Today you will drive one of the most scenic roads in the area. The route from San rooms, a spa, and a great indoor/outdoor pool. Martin de los Andes to Villa la Angostura is known as the Seven Lakes road for the seven different lakes you pass along the way. Take your time driving this one with plenty of stops along the way for photos. You will pass the Lanin and Nahuel Huapi national parks. Villa la Angostura is an upmarket, alpine style town on the edge of the Nahuel Huapi lake. Check in to your hotel perched above the lake with spectacular views of the Andes mountains. Afternoon at leisure. We highly recommend a visit to the Quetrihué peninsular for fantastic viewpoints and wonderful views. It is also known for its Myrtle trees.
Photos for guidance only & not necessarily the room booked ADDRESS: Av. Siete Lagos 2385 (Ruta Nac. 40 Km. 2117), Q8407 Villa La Angostura, Neuquén, Argentina
MEALS INCLUDED: Breakfast
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10 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 7 OVERNIGHT
EL LODGE TAIQUE ✭ ✭ ✭ VILLA LA ANGOSTURA TO PUYEHUE ROOM TYPE: STANDARD DRIVE BACK INTO CHILE STOPPING AT PUYEHUE NATIONAL PARK A simple but comfortable lodge with hospitable owners, volcano views, and an ideal location only Today your total driving distance is 72 miles. You will leave Argentina and cross a 20 minute drive from Puyehue National Park. back into Chile via the Cardenal Antonio Samoré pass through the mountains. After the border crossing you descend from Nahuel Huapi national park to Puyehue National Park in Chile. Overnight in this scenic location close to Puyehue lake with views of the volcanoes.
Photos for guidance only & not necessarily the room booked ADDRESS: Ruta 215, Puyehue, Los Lagos, Chile
MEALS INCLUDED: Breakfast
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11 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 8 OVERNIGHT
EL LODGE TAIQUE ✭ ✭ ✭ PUYEHUE & SURROUNDINGS ROOM TYPE: STANDARD EXPLORE THE LAKE & NATIONAL PARK IN THIS BEAUTIFUL AREA A simple but comfortable lodge with hospitable owners, volcano views, and an ideal location only Today is a free day to explore the Puyehue national park and lake of the same a 20 minute drive from Puyehue National Park. name. Your accommodation is ideally situated to explore the park. There are many well marked hiking trails leading through evergreen forests to hidden waterfalls. The park itself is 220,000 acres and includes natural thermal springs and volcanoes. It is also possible to go kayaking on the lake. Overnight at your hotel near to Puyehue lake.
Photos for guidance only & not necessarily the room booked ADDRESS: Ruta 215, Puyehue, Los Lagos, Chile
MEALS INCLUDED: Breakfast
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12 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 9 OVERNIGHT PUYEHUE TO PUERTO VARAS CASA KALFU ✭ ✭ ✭ ROOM TYPE: STANDARD A SCENIC DRIVE THROUGH THE LAKE DISTRICT TO PUERTO VARAS A traditional 1940’s house originally occupied by German settlers, converted into this well Today your journey will take you past lakes and pretty little towns in the heart of the established and characterful bed and breakfast. Chilean Lake District. Set out from your hotel driving inland past Rupanco lake and then onto the border of Llanquihue lake, the third largest lake in South America. We recommend stopping on the way at Puerto Octay, a pretty town known for its German influences. From here you could head to the charming and historic town of Frutillar which has a fantastic museum and a famous theatre on the lake. Perhaps have lunch here then continue your drive around the lake with the imposing figure of Osorno Volcano a constant presence. Arrive to the tranquil lakeside town of Puerto Varas and check in to your hotel. Spend the rest of the afternoon exploring the town, taking a look at the shops, walking along the waterfront or getting a coffee. In our trip guidebook we have a list of recommended restaurants for dinner.
Photos for guidance only & not necessarily the room booked ADDRESS: Tronador 1134, Puerto Varas, Los Lagos, Chile
MEALS INCLUDED: Breakfast
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13 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 10 OVERNIGHT
HOTEL ORLY ✭ ✭ ✭ PUERTO VARAS TO SANTIAGO ROOM TYPE: QUEEN ROOM TAKE A SHORT FLIGHT BACK TO SANTIAGO An elegant, European style hotel with an impressive glass roofed conservatory and a Drop your car off at Puerto Montt airport (a 30 minute drive from your hotel) for your fantastic location in upmarket Providencia. flight to Santiago with LATAM airlines.
FLIGHT: LA272 DEPARTS PUERTO MONTT: 13:18 ARRIVES SANTIAGO: 15:01 DURATION: 1 hour 43 minutes
On arrival to Santiago airport you will be met and taken by private transfer to your hotel (about 40 minutes).
The rest of the afternoon and evening is at leisure. Enjoy a special meal in the capital, or perhaps you would like to extend your trip with a stay on a vineyard.
Speak to your consultant about tailoring this itinerary to suit your requirements.
Photos for guidance only & not necessarily the room booked MEALS INCLUDED: Breakfast ADDRESS: Av. Pedro de Valdivia 200, Providencia, Región Metropolitana, Chile
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14 ▶ YOUR TAILOR MADE SELF DRIVE CHILE & ARGENTINA LAKE DISTRICT TOUR - DETAILED ITINERARY
DAY 11 OVERNIGHT DEPARTURE PRIVATE TRANSFER TO THE AIRPORT
Check-out and private transfer from your hotel to the airport (about 30 minutes) for your return international flight.
End of services.
OVERNIGHT FLIGHT MEALS INCLUDED: Breakfast
YOUR EXCLUSIVE TRIP GUIDEBOOK Tap into our in-depth knowledge of South America with a copy of our exclusive guidebook personalised to your trip that we give to each person who books a holiday with us. These books are 100+ pages depending on the length of your trip and are packed full of tips about the country, climate, what to take, currency, language guides, destination guides and much more. The perfect way to prepare for and get the most out of your Latin America experience with us!
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15 ▶ CHILE READING LIST OUR FAVOURITES TO GET YOU IN THE MOOD FOR YOUR TRIP
SELECTED POEMS OF GABRIELA MISTRAL - CHILE: A TRAVELERS LITERARY COMPANION - Ursula K. Le Guin (translator) Katherine Silver (translator)
The first Latin American to win the Nobel prize for A well-rounded collection of short stories by Chilean literature, Mistral has become one of Chile’s most writers appearing for the first time in English. Organised celebrated poets. Her portrait even appears on the into different regions the book takes readers on a 5,000 Chilean peso bank note! This is a selection of her literary tour of Chile’s diverse cultures and landscapes. evocative poems about love, sorrow, travel and the A great read! Latin American identity.
THE ESSENTIAL NERUDA: SELECTED POEMS - TRAVELS IN A THIN COUNTRY- Sara Wheeler Pablo Neruda, Mark Eisner (editor) A popular travel diary of Sara Wheeler’s journey An easily digestible collection of Neruda’s best poems. through Chile, this book has mixed reviews with some A national hero in Chile, Neruda’s poetry celebrates the claiming it is a little superficial. Nevertheless it is a fun, Chilean landscape, people and identity. A visit to his light and entertaining read. An easy introduction to house in Valparaiso is highly recommended for those Chile. interested in his fascinating life. THE CHILE READER - Elizabeth Quay Hutchison THE HOUSE OF SPIRITS - Isabel Allende (editor) et al.
Allende is perhaps Chile’s most famous novelist. This is A mammoth, 600 page collection of interviews, diaries, the story of the Trueba family spanning four letters, cartoons, photographs and other historical texts. generations. Allende interweaves Chilean political An impressive but accessible collection, perfect for the history and elements of magical realism. A true classic history buff! of Chilean literature. CURFEW - Jose Donoso THE MOTORCYCLE DIARIES - Ernesto Che Guevara Donoso, who lived in exile for 15 years, returned to The journal kept by Che Guevara as he travelled the Chile in 1982 and wrote this novel. It is an engrossing continent by motorbike with his friend Alberto Granado. tale of 24 hours under the oppressive military regime of Guevara’s descriptions of their time in Chile are both Pinochet. A harrowing picture of life under the funny and touching. A romantic tale of youth, travel and dictatorship, it is an intense and emotional read. discovery.
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 16 ▶ ARGENTINA READING LIST OUR FAVOURITES TO GET YOU IN THE MOOD FOR YOUR TRIP
BAD TIMES IN BUENOS AIRES - Miranda France THE ARGENTINA READER - Gabriela Nouzeilles and Graciela Montaldo (editors) A funny and fascinating account of the history of Argentina and life in Buenos Aires in the mid nineties. A mammoth collection of articles and documents on France recounts her experiences living in Buenos Aires Argentine history, society, politics and culture, mainly whilst providing an intriguing look into Argentine culture. the 20th Century. At 600 pages its a good one to dip in A very easy read! and out of!
THE TANGO SINGER - Tomas Eloy Martinez (Author) FICCIONES - Jorge Luis Borges Anne McLean (Translator) Borges is one of Argentina’s and also Latin America’s An intellectual piece of fiction by this well known greatest writers. This famous collection of short stories Argentine writer and journalist, translated by Anne is available in many English translated versions and is McLean. An American comes to Buenos Aires to among his most popular. Exploring highly abstract search for an unrecorded legendary tango singer. Very concepts and embracing magical realism, Borges’s evocative but a heavier read. complex and intellectual style can be challenging
IN PATAGONIA - Bruce Chatwin MARTIN FIERRO - Jose Hernandez First published in 1977, this Penguin Classic is Chatwin’s account of the six months he spent in It would be unfair not to include this seminal text in Patagonia. The short chapters cover amusing Argentine literary history. Published in 1872 it is an anecdotes and snippets of history. An excellent epic poem telling the story of a Gaucho (cowboy). The introduction to the region. text describes daily life in the pampas and was fundamental in the formation of an Argentine national identity. Could be hard to find. ENDURING PATAGONIA - Gregory Crouch THE MOTORCYCLE DIARIES - Ernesto Che Guevara A thrilling first hand account of the dangers of Patagonia’s wild landscape. Crouch recounts his One of the most famous pieces of Latin American perilous tales of mountaineering and the challenges of literature, this is the journal kept by Che Guevara as he Patagonia’s extreme environment. Comes with some set out from his home in Buenos Aires to travel the photos of his trips. continent. A touching and romantic tale of youth, travel and discovery. If there is one book you read, make it this one!
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 17 ▶ BOOKING CONDITIONS
1) YOUR CONTRACT 3) ABTA - THE TRAVEL ASSOCIATION
YOUR CONTRACT IS WITH HEADSEAST LTD (UK company number 6717612) a We are a Member of ABTA, membership number Y1699. We are obliged to maintain a Member of ABTA (membership number Y1699) and holder of ATOL license 10287, high standard of service to you by ABTA’s Code of Conduct. We can also offer you an trading as “The Latin America Travel Company. arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive When you make a booking you guarantee that you have the authority to accept and do method of arbitration on documents alone with restricted liability on you for costs. The accept on behalf of your party the terms of these booking conditions. A contract will exist upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme as soon as we issue our confirmation invoice. This contract is made on the terms of doesn’t apply to claims which are solely in respect of physical injury or illness or their these booking conditions, which are governed by English Law, and the jurisdiction of the consequences. It can however deal with claims which include an element of minor English Courts. You may however, choose the law and jurisdiction of Scotland or injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per Northern Ireland if you wish to do so. person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, 2) YOUR FINANCIAL PROTECTION you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 4) YOUR HOLIDAY PRICE
We, or the suppliers identified on your ATOL Certificate, will provide you with the A) We reserve the right to alter the prices of any of the holidays shown in our services listed on the ATOL Certificate (or a suitable alternative). In some cases, where brochure. You will be advised of the current price of the holiday that you wish to neither we nor the supplier are able to do so for reasons of insolvency, an alternative book before your contract is confirmed. ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the B) When you make your booking you must pay a the deposit alternative ATOL holder will perform those obligations and you agree to pay any money requested. The balance of the price of your travel arrangements outstanding to be paid by you under your contract to that alternative ATOL holder. must be paid at least 70 days before your departure date. If the However, you also agree that in some cases it will not be possible to appoint an deposit and/or balance is not paid in time, we shall cancel your alternative ATOL holder, in which case you will be entitled to make a claim under the travel arrangements. If the balance is not paid in time we shall ATOL scheme (or your credit card issuer where applicable). retain your deposit. The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the C) When you buy a flight-based holiday, all monies you pay to the services listed (or a suitable alternative, through an alternative ATOL holder or travel agent are held by him on behalf and for the benefit of the otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a Trustees of the Air Travel Trust at all times. This is subject to the payment to (or confer a benefit on) you under the ATOL scheme. You agree that in agent’s obligation to pay it to us for so long as we do not fail. If we return for such a payment or benefit you assign absolutely to those Trustees any claims fail, any money held at that time by the agent, or subsequently which you have or may have arising out of or relating to the non-provision of the accepted from you by him, is and continues to be held on behalf services, including any claim against us, the travel agent (or your credit card issuer of and for the benefit of the Trustees of the Air Travel Trust without where applicable). You also agree that any such claims may be re-assigned to another any obligation to pay that money to us. When you buy a holiday body, if that other body has paid sums you have claimed under the ATOL scheme. not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 18 ▶ BOOKING CONDITIONS
5) IF YOU CHANGE YOUR BOOKING addition if an element of the Tour is a scheduled air fare, then you should be aware that the tickets are usually issued immediately upon us receiving your deposit payment. If you cancel the Tour after the date on which tickets are issued the airline will in most If, after our confirmation invoice has been issued, you wish to change your travel cases impose cancellation charges which will usually be the full cost of the airfare. The arrangements in any way, for example your chosen departure date, tours or Company will advise you of these charges before cancellation. These cancellation accommodation, we will do our utmost to make these changes but it may not always be charges will be passed on in full and are in addition to any other cancellation charges possible. Any request for changes to be made must be in writing from the person who listed above. made the booking or your travel agent. You will be asked to pay an administration charge of £50 per person plus any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that 7) IF WE CHANGE OR CANCEL YOUR HOLIDAY changes are made and you should It is unlikely that we will have to make any changes to your travel arrangements, but we contact us as soon as possible. Note: Certain travel arrangements (e.g. Air Tickets) may do plan the arrangements many months in advance. Occasionally, we may have to not be changeable after a reservation has been made and any alteration request could make changes and we reserve the right to do so at any time. Most of these changes will incur a cancellation charge of up to 100% of that part of the arrangements. be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel Certain changes, such as a change of date less than 70 days before departure, may be arrangements. For example, if the minimum number of clients required for a particular treated as a cancellation of the original booking and rebooking in which case travel arrangement is not reached, we may have to cancel it. However, we will not cancellation charges will apply – you will be advised at the time you make your request cancel your travel arrangements less than 60 days before your departure date, except where applicable. For any change of date of your booking the re-booking will be subject for reasons of force majeure or failure by you to pay the final balance. If we are unable to the cancellation period at the time of the change to your original booking if within 70 to provide the booked travel arrangements, you can either have a refund of all monies days of your original date of departure. paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). 6) IF YOU CANCEL YOUR HOLIDAY In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline You, or any member of your party, may cancel your travel arrangements at any time. after you have received your tickets will be notified to you as soon as possible and in all Written notification from the person who made the booking or your travel agent on your cases at check-in or at the boarding gate. Such a change is deemed to be a minor behalf must be received at our offices. Since we incur costs in cancelling your travel change. Other examples of minor changes include alteration of your outward/return arrangements, you will have to pay the applicable cancellation charges up to the flights by less than 12 hours, changes to aircraft type, change of accommodation to maximum shown below. Note: If the reason for your cancellation is covered under the another of the same standard. terms of your insurance policy, you may be able to reclaim these charges. If we make a major change to your holiday, we will inform you or your travel agent as NUMBER OF DAYS BEFORE THE START DATE OF YOUR TRIP WITH US WHEN soon as reasonably possible if there is time before your departure. You will have the WE RECEIVE YOUR CANCELLATION. SHOWN AS A PERCENTAGE OF YOUR choice of either accepting the change of arrangements, accepting an offer of alternative TOTAL TRIP PRICE*. travel arrangements of comparable standard from us if available (we will refund any
price difference if the alternative is of a lower value), or cancelling your holiday and Over 60 days before commencement Deposit only receiving a full refund of all monies paid. 59-40 days before commencement 50% 39-14 days before commencement 90% 14 days or no show 100% 8) IF YOU HAVE A COMPLAINT
*The trip price does not include visas, visa processing fees, travel insurance or If you have a problem during your holiday, please inform the relevant supplier (e.g. your guidebooks, which shall be 100% forfeit in all cases. In hotelier) and our local representative immediately who will endeavour to put things right.
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 19 ▶ BOOKING CONDITIONS
If your complaint is not resolved locally, please follow this up within 28 days of your It is common and accepted practice for transport methods employed on our trips to run return home by writing us giving your booking reference and all other relevant with delays, or to run below operational standards that would be regarded as normal in information. Please keep your letter concise and to the point. This will assist us to Western Europe. We cannot accept any claim of any nature which relates to any failure quickly identify your concerns and speed up our response to you. It is strongly of transport operators to conform either to timetables supplied by us or to their own recommended that you communicate any complaint to the supplier of the services in timetables or arises from deviations from operational standards by transport operators question as well as to our local representative without delay. If you fail to follow this whose services form part of our itineraries (whether original or amended). simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under 10) PROMPT ASSISTANCE IN RESORT this contract. Please also see clause 3 above on ABTA. If the contract we have with you is not performed or is improperly performed as a result 9) OUR LIABILITY TO YOU of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our If the contract we have with you is not performed or is improperly performed by us or control, the consequences of which could not have been avoided even if all due care our suppliers we will pay you appropriate compensation if this has affected the had been exercised, or an event which we or our suppliers, even with all due care, could enjoyment of your travel arrangements. However we will not be liable where any failure not foresee or forestall, and you suffer an injury or other material loss, we will offer you in the performance of the contract is due to: you; or a third party unconnected with the such prompt assistance as is reasonable in the circumstances. provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the 11) PASSPORT, VISA & IMMIGRATION REQUIREMENTS consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not Your specific passport and visa requirements, and other immigration requirements are foresee or forestall. Our liability, except in cases involving death, injury or illness, shall your responsibility and you should confirm these with the relevant Embassies and/or be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will Consulates. We do not accept any responsibility if you cannot travel because you have also be limited in accordance with and/or in an identical manner to the contractual terms not complied with any passport, visa or immigration requirements. of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in 12) EXCURSIONS respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of Excursions or other tours that you may choose to book or pay for whilst you are on compensation that you can claim for death, injury, delay to passengers and loss, holiday are not part of your package holiday provided by us. For any excursion or other damage and delay to luggage. We are to be regarded as having all benefit of any tour that you book, your contract will be with the operator of the excursion or tour and limitation of compensation contained in these or any conventions. You can ask for not with us. We are not responsible for the provision of the excursion or tour or for copies of the transport companies’ contractual terms, or the international conventions, anything that happens during the course of its provision by the operator. from our offices (Address & Telephone). Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases 13) INSURANCE of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However We consider adequate travel insurance to be essential. You must ensure you take out a reimbursement in such cases will not automatically entitle you to a refund of your policy which includes appropriate cover for medical expenses and for your repatriation holiday cost from us. Your right to a refund and/or compensation from us is set out in to the UK in the event of medical need and for loss or damage of belongings. Please clause 6. If any payments to you are due from us, any payment made to you by the read your policy details carefully and take them with you on trip. It is your responsibility airline will be deducted. NB this clause does not apply to any separate contracts that to ensure that the insurance cover you purchase is suitable and adequate for your you may enter into for excursions or activities whilst on holiday. particular needs.
THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected] UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 20