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DELIVERING BUSINESS ESSENTIALS TO NTA MEMBERS AUGUST/SEPTEMBER 2020 Top spots for travel PAGE 14 EXPERT ADVICE FOR GROUP LEADERS PAGE 8 MUSEUMS REVIVE AND RETELL PAGE 21 SILVER LININGS PAGE 52 Colorado National Monument DISCOUNTS AVAILABLE FOR GROUPS OF 15 OR MORE Your group can experience all Colonial Williamsburg has to oer with an experience designed to fit the requirements of day-trippers, groups on tight schedules, or those who want a structured experience. Stay at one of our ocial Colonial Williamsburg hotels and you will have a choice of premium, deluxe, or value accommodations, all just a short stroll to the Historic Area. Plus, you will enjoy Exclusive Guest Benefits—reduced pricing for admission tickets to the Historic Area and museums, preferred reservations, and more. Choose from a half-day, one-day, three-days, or annual ticket package. You may choose to have a Customized Guided Tour or explore on your own with our Self-Guided Tour option. Book your group trip today: call 1-800-228-8878, email [email protected], visit colonialwilliamsburg.org/grouptours CW-XXX-NTAGroupTripPlanner_8375x10875_wbleed_r1.indd 1 7/21/20 4:20 PM August/September 2020 FEATURES DEPARTMENTS Here’s where groups go 4 From the Editor As groups gear up to get back on the road, Courier’s Bob 6 Voices of Leadership Rouse takes you on a journey to six great places across North Business America where travelers can enjoy a range of experiences. 7 InBrief vTREX, it’s what’s for 2020 ITMI, WFTA to be part of vTREX 14 NTA asks for U.S. mask mandate City Spotlight: 8 Lead on Washington, D.C. NTA tour operators offer post-COVID advice and encouragement Between its noteworthy for their partners: Group leaders neighborhoods, magnificent museums, and locations loved 11 Loyalty has its privileges by locals, the U.S. capital city is Association members can earn points that translate into much more than monuments. getting additional benefits and rewards through the NTA Loyalty Program. 18 12 Discovering Civil War history and the USS Monitor Dive into a fascinating feature on a famous ironclad at one of Museums the 14 U.S. national marine sanctuaries. Courier’s Kendall Fletcher examines a new museum 13 Consumer trends in a post-COVID world and two others that have MaCher’s chief researcher, Rochelle Turner, gives readers a re-opened their doors amid the peek at what lies ahead when the pandemic passes. pandemic—from their unique exhibitions to their health and Resources safety developments. Info for all NTA-member museums can be 39 Tour Operator and Travel Agent Guide 21 found in the guide that follows. Community 50 Meet the Members COMPASS Rainforest Cruises 50 Introducing ... Great Lakes 28 LU Send – Liberty University Illinois | Indiana | Michigan | Minnesota | Ohio | Woodford County Tourist Commission Wisconsin 52 AfterWords Coastal California “Silver linings” sparkle in spite of stalled travel, and NTA 31 members share the lemonade they’ve made from COVID lemons. South Pacific 34 Australia | Guam | Hawaii | New Zealand Central Europe 36 Croatia | Lithuania | Poland | Slovakia Asia and India 31 38 Courier has used images existing in the public domain or made available from sources including, but not limited to, Flickr and Wikimedia Commons under a Creative Commons Attribution Generic License. The full text of the Creative Commons Attribution 2.0 Generic License is available at bit.ly/1gDYjzM. Images used may have been altered by cropping or adjusted for contrast, saturation, size, color, clarity or otherwise digitally manipulated to meet design specifications. Courier’s use of Creative Commons and public domain images does not constitute or suggest the licensor’s explicit or implied endorsement of Courier, its content, staff, contributors, advertisers or any other use by Courier. NTAcourier.com 1 AD INDEX Volume 47, Issue 6 August/September 2020 | ★ New advertisers NTA President A Closer Look Tours ..........................16 acloserlooktours.com Catherine Prather, CTP [email protected] Aon Affinity Editorial Insurance Services .............Back Cover berkely.com Editor in Chief Bob Rouse, CTP [email protected] Cochise County Tourism Council ....... 7 Managing Editor Pat Henderson [email protected] explorecochise.com Writer Kendall Fletcher [email protected] Colonial Williamsburg Contributors Catherine Prather, Shannon Ricles, Rochelle Turner Foundation..............Inside Front Cover colonialwilliamsburg.com/grouptours Graphic Design Jeff Quire CroisiEurope America .......................39 Advertising croisieuroperivercruises.com President, NTA Services Kami Risk, CTP [email protected] Delta Air Lines ..........Inside Back Cover Director of Sales and Key Accounts Beth Engel, CTP [email protected] delta.com Account Executive Gina Rutledge [email protected] Fredericksburg Regional Tourism Partnership .......................... 9 Senior Manager, Marketing Ashley Fish [email protected] visitfred.com Graceland & Guest House PLANNING AHEAD at Graceland ....................................10 To view the 2020 editorial calendar, visit NTAonline.com/advertising. NTA members can submit tour product graceland.com information or editorial queries to [email protected]. And for advertising information, contact Great Tour Experiences .....................39 Kendall Fletcher at +1.859.264.6559 or [email protected]. greattourexperiences.com.au OCTOBER/NOVEMBER ISSUE DECEMBER/JANUARY ISSUE Hagley Museum and Library .............24 hagley.org DESTINATIONS DESTINATIONS America’s Historic East Midwest U.S. History Colorado ..............................24 Maryland, Pennsylvania, Virginia, Washington, D.C. Arkansas, Iowa, Kansas, Missouri, Nebraska, historycolorado.org New England Oklahoma ★Louisiana Office of Tourism ...........14 Connecticut, Maine, Massachusetts, New Hampshire, West U.S. louisianatravel.com Rhode Island, Vermont Alaska, California, Nevada, Oregon, Washington South Central U.S. Western Europe Meet AC ........................................... 3 touratlanticcity.com Kentucky, Tennessee, West Virginia Belgium, England, France, Ireland, Netherlands, Atlantic Canada Portugal, Scotland, Spain Norwegian Cruise Line ...................... 5 New Brunswick, Newfoundland and Labrador, City Spotlight: Ottawa ncl.com Nova Scotia, Prince Edward Island SPECIAL COVERAGE Ronald Reagan Presidential Egypt, Israel, and Jordan Faith-based Travel Library and Museum .........................17 City Spotlight: Colorado Springs reaganlibrary.com Preview to Contact Memphis SPECIAL COVERAGE Guide: Casinos & Gaming Smithsonian’s National Travel Exchange 2020 Air and Space Museum .....................24 DEADLINES Music Destinations and Attractions airandspace.si.edu Space: Oct. 23 | Material: Nov. 2 Guide: Theaters and Broadway Shows Springfield Convention DEADLINES & Visitors Bureau ..............................29 visitspringfieldillinois.com Space: Aug. 7 | Material: Aug. 17 ★Star Destinations ..........................39 stardestinations.com Tour Colorado ..................................15 PUBLISHED BY NTA SERVICES, INC. Email: [email protected] tourcolorado.org COURIER (USPS 602270, ISSN 0279-4489)(Vol. 47, Issue 6) published eight times a year by NTA Services, Inc., 101 Prosperous Place, Suite 190, Lexington, KY 40509. Periodicals Postage Paid at Lexington, Kentucky, and additional mailing offices. Subscription rate is $60 per year. POSTMASTER: Send address changes to Courier, 101 Prosperous Place, Suite 190, Lexington, KY 40509. COURIER is the official licensed publication of NTA®, an international trade association of the packaged travel industry. Copyright© 2020, NTA Services, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any way or by any SEARCHABLE! means, electrical, mechanical, photocopying, recording or otherwise, without written permission of Courier, except for quotations made for purposes of a review. All inquiries should be sent to Courier magazine, 101 Prosperous Place, Suite 190, Lexington, KY 40509, +1.859.264.6559. Additional subscriptions can be purchased by calling +1.859.264.6559. Printed in USA. Advertising rates are available upon request. For a change of address, subscribers may notify Courier directly, by email or letter. COURIER’S MISSION STATEMENT Courier aims to facilitate member-to-member partnering by spotlighting member product and destinations worldwide, to provide information on current industry trends and issues, and to inform members about NTA initiatives, events, and benefits. 2 August/September 2020 REDISCOVER ATLANTIC CITY The Story Continues Entertainment and excitement await in Atlantic City, including our world-famous Boardwalk, the ultimate in tax-free shopping, award-winning dining, live entertainment, and great attractions, like the Absecon Lighthouse, the tallest lighthouse in New Jersey. Experience an exciting getaway and create a lifetime of memories in Atlantic City. TourAtlanticCity.com NTAcourier.com 3 FROM THE EDITOR Bob Rouse Editor in Chief 101 Prosperous Place, Suite 190 Lexington, KY 40509 USA +1.859.264.6548 [email protected] diversion during a stressful time. I had made it to first base. My new friend wanted to share my email with a reporter, and Shi Davidi called the next day to interview me. His story (sprtsnt.ca/39rjc3e) led to a Wednesday appearance on CTV, Canada’s most-watched TV news