TERMS AND CONDITIONS FOR PURCH ASING/TRAVEL Adriatic Fast Ferries d.o.o (called AFF here under), Croatia with web site www.splitexpress.com, Terms and Conditions for Purchasing (the “Terms”) apply to all contracts for purchase of travel and associated additional services entered with AFF. You can purchase a ticket on our website www.splitexpress.com or via agents in our ports. You, the Customer, are responsible for ensuring that your booking is correct. You are also responsible to have enough time if you have a connection. Read these Terms and check your booking details. You should also familiarise yourself with Conditions for the Carriage of Passengers by Sea. Select “Pay” to complete the purchase. Once you have completed the purchase you have accepted the Terms. The Terms apply to all purchases of tickets directly from AFF on our website www.splitexpress.com . When you purchase a ticket from a travel agent or other agent, the terms and conditions applicable to that purchase shall apply but with minimum requirement stated in our term here, the price can differ from www.splitexpress.com When travelling with us, AFF General Terms and Conditions for the Carriage of Passengers by Sea apply.
AFF does not assume liability for losses that passengers have to sustain due to delay or cancellation of the transportation, events that are caused randomly, by force majeure, bad weather conditions, strikes, technical faults due to force majeure or other reasons beyond the company’s scope of influence. The Master is entitled to change the intended course of the ship if events occur that may put the safety of the ship and the passengers at risk. The published offers und conditions may be subject to changes until the boarding cards are distributed. Passengers are responsible for their luggage and the items contained therein until the moment of embarkation. The scheduled crossing times are approximated values and their calculation is based on the distance between two ports and good weather conditions. Published timetables and prices are subject to change. AFF company does not assume liability for delays due to measures taken by port staff
ABOUT YOUR TICKET
TYPES OF TICKETS We sell both tickets that are changeable (LowFarePlus, FlexPlus) /refundable (FlexPLus) and tickets that are non-changeable/non-refundable (LowFare). The passenger must have a valid ticket to travel. A passenger who boards a Ferry must have a valid ticket. The passenger must be ready to board the Ferry at least 15 minutes before departure otherwise we cannot guarantee the reserved seat. You can buy a ticket on our website www.splitexpress.com .You can usually also buy a ticket from the departure port or if possible on-board. The prices may vary from prices at www.splitexpress.com You might be asked to show a valid form of personal identification (“ID”).
LUGGAGE, PUSHCHAIRS, WHEELCHAIRS, GUIDE DOGS/SERVICE DOGS/PETS ETC.
AFF General Terms and Conditions for the Carriage of Passengers by Sea include provisions on travelling with luggage and pets. Brief overview: The passenger may, free of charge, take as hand luggage items that are easy for him/her to carry, of reasonable circumference and, on each mode of transport, may be stowed in a designated or appropriate space. A guideline for what constitutes hand luggage of reasonable circumference is 1 piece of luggage measuring approximately 800 x 500 x 35 mm and weighing no more than 20 kg. You may also take a smaller bag (handbag, laptop etc). Pushchairs, wheelchairs (including powered wheelchairs), walking frames and similar aids are permitted if space allows. Pushchairs shall be folded and stowed in a designated area. Mobility scooters are permitted if space allows. A space must be reserved prior to departure in connection with booking the ticket. Contact the customer support. Where a passenger wishes to bring a wheelchair, walking frame or similar aids onboard the Ferry during their journey, the passenger must ensure, prior to booking a ticket, that the wheelchair etc. is of a length, width and weight that may be taken onboard and used in the train. This also applies to mobility scooters. (The following size and weight restrictions apply on- board: width 800 mm, length: 1200 mm, weight: 350 kg. The applicable ground clearance must be a minimum of 50 mm.) Bicycles (including electrical bicycles), electrical scooters, mopeds and similar vehicles are not permitted on the Ferry. Pets are not allowed on board the Ferry. Guide dogs and service dogs for personal assistance of passengers with disabilities may always be brought free of charge. There is no need to reserve a space for them. A guide dog or service dog may be placed on the floor next to the passenger.
BOOKING FEE Where applicable, the booking fee will be specified on the ticket. AFF does not charge any booking fee for tickets purchased on our website www.splitexpress.com if you buy your ticket from an agent or in the ports prices can vary.
PERSONAL TICKETS A personal ticket may only be used by the person identified on the ticket. You must be able to show valid ID** on the Ferry. Without valid ID a passenger may be deemed to not have a valid ticket. Personal tickets may not be transferred or resold to anyone else.
CREDIT REPORTING When you buy a ticket on our website www.splitexpress.com we transfer your debt from us to a business partner. For this reason, a credit report may be obtained regarding the person identified as responsible for payment of the purchase.
PERSONAL DATA AFF Ltd is the data controller for the processing of the passenger’s personal data. Further details about how we process personal data under data protection legislation are available in our privacy policy on www.splitexpress.com
CHANGED/CANCELLED BOOKINGS AND TERMS FOR REFUNDS
NON-CHANGEABLE/NON -REFUNDABLE TRAVEL When you buy travel that is non-changeable/non-refundable, the ticket (LowFare) cannot be changed or refunded.
CHANGED/CANCELLED BO OKINGS If you buy travel that is changeable (LowFarePlus/FlexPlus) or refundable (FlexPlus), the following provisions apply: You can cancel your travel with a refund up until the business day before departure, unless otherwise is stated in the ticket (FlexPlus). You can change your booking if you do it in advance contacting our customer support at least one business day in advance, provided there is available space. When you change your booking, you will be refunded the value of the original travel (if applicable, after deduction of a rebooking fee if any). When you change to a more expensive ticket, you are obliged to pay the balance in accordance with the terms for that ticket. When you cancel your booking, you will be refunded the value of the original travel (if applicable, after deduction of a booking fee if any).
TICKETS CHILDREN
INFANTS (0 – 23 MONTH YEARS, UP UNTIL THE DATE OF THE 2ND BIRTHDAY) Infants under 2 years travel free of charge in an adult’s lap. The child does not get its own seat. If there is any doubt regarding the child’s age, the adult must provide proof of the child’s age**.
CHILDREN (2 - 12 YEARS) For purposes of safety and comfort, children aged 2 - 12 years shall have their own seat. AFF does not take on any particular responsibility for children. The parents/guardians are always responsible. Children travelling alone may have to provide proof of age**.
Responsibility and special duties of the passenger Responsibility of the passenger. The passenger is liable for any damage to the Ferry its equipment and facilities, other passengers, crew, temporary workers and third persons caused by him or by persons or pets under his supervision. The passenger is also liable for any sanctions, fines and tickets imposed on the carrier by any authority of any country for actions committed by him. Weapons. It is strictly forbidden to carry any kind of weapon or dangerous materials like explosives, gas, gasoline or other inflammable substances. These objects will be confiscated by security control without being entitled to compensation. Illegally possessed luggage. Any passenger carrying on his person or luggage or vehicle illegal substances and/or articles or contraband is liable to the carrier or other relevant bodies for any damages, fines and tickets resulting from bringing them on board.
PASSENGERRIGHTS WHEN TRAVEL BY FERRY/ Conditions for the Carriage of Passengers by Sea.
https://europa.eu/youreurope/citizens/travel/passenger-rights/ship/index_en.htm