Integration of Passenger Satisfaction in Railway Timetable Rescheduling for Major Disruptions
Integration of passenger satisfaction in railway timetable rescheduling for major disruptions THÈSE NO 8209 (2018) PRÉSENTÉE LE 26 JANVIER À LA FACULTÉ DE L'ENVIRONNEMENT NATUREL, ARCHITECTURAL ET CONSTRUIT LABORATOIRE TRANSPORT ET MOBILITÉ PROGRAMME DOCTORAL EN GÉNIE CIVIL ET ENVIRONNEMENT ÉCOLE POLYTECHNIQUE FÉDÉRALE DE LAUSANNE POUR L'OBTENTION DU GRADE DE DOCTEUR ÈS SCIENCES PAR Stefan Yves Gabriel BINDER acceptée sur proposition du jury: Prof. D. Lignos, président du jury Prof. M. Bierlaire, directeur de thèse Prof. M. Gendreau, rapporteur Dr M. Laumanns , rapporteur Prof. F. Corman, rapporteur Suisse 2018 “Prediction is very difficult, especially about the future.” — Niels Bohr Acknowledgements I always said I would never do a PhD. Looking back however, I realize that the experience of creating this piece of research work was one amazing journey, and that I do not regret anything about changing my mind. During this extended journey, several people helped, accompanied, supported and encouraged me along the way. I am deeply grateful to all of them, because this thesis would not have been possible without them. First and foremost, I would like to thank my supervisor, Prof. Michel Bierlaire. I would not have accomplished this thesis without his guidance and expertise, which helped me to focus my ideas in the most critical moments of the process. He was always available when I needed advice, and his constructive feedback pushed myself towards excellence. He is not only an outstanding researcher, teacher and mentor to work with, but also an extremely human person. He manages to create a fantastic working environment, as all (former and current) members of the lab can attest.
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