LOGO THE fiege magazinE NO. 87 I 2016

The Floating Piers on Lake Iseo: Delivered by Fiege LOGO 2 ·Contents discerning HR solutions discerning W Fiege eCommerce withindependentlocation Large selectionofworkplacechairs Fiege subsidiaryfortheHanoverregion in Lehrte New warehouseOnline spaceforMedia-Saturn Door-to-door withFiegefrom Europe toChina A newpostalservice:Mainversand Concept andconditionstheconvincingfactors Zalando relies onFiegeforoperationsinPoland Pr The FloatingPiersonLakeIseo:Deliver Cover Dynamics ofelectronic trading From UlmtoNewOrleans Award forFiegePoland Fiege SoccerCup:Polanddefendstitle Knowing theprofile Chinese studentsinIbbenbüren makeover Internet Air &oceancargooffice atFMOairport Certified underEU-EcoRegulation Family dayinMarklkofen Certified withspecialpraise Imprint Daimler endorsesFiegeasaQualifiedPartner Versatile logisticsinIbbenbüren N New pathstosecur E page 18 New locationinTaicang. Symposium Oeconomicum inMünster Clear demonstrationofdiversity inlogistics R ditorial eport ews ork Service–strategicpartner for ojects

e skilledprofessionals

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I Coffee pleasures withoutgrittingyourteeth Portrait page 29 eCommerce inMünster. page 30 New facilityinLehrte. A lookatFiege’s large-capacityfacilityinDieburg Pr Final stepforFITaHomeBobby Top FamilyRisingStaraward A HealthyCompany Certified trainingfacility Access toadigitalworld Generous donationforrefugee project S eCommerce: Challengesformanufacturingcompanies When theDragonclicksinDeutschland S Professional servicesforMann+HummelinChina forwardingMerging international activities nternational ocial pecial ess R R eview esponsibility

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Editorial · 3 Editorial developed together with the Employ- ment Agency Rheine is to be applied to other Fiege locations in the near future, since demand for skilled per sonnel at many of the 160 subsidiar ies is high. And other companies may also refer to the concept as a Best Practice example. in future and be prepared for a career in logistics. The goal of the concept is for young refugees to be given the op- portunity through their contact with business schools in Ibbenbüren to acquire school leaving qualifications and, following a year of preparation, while school attend to are youths the at the same time undergoing a train- eeship at the company on three days – so the of the week. The Fiege Group reasons for this strong commitment on behalf of the logistics provider – considers these young people to pres- ent a major opportunity for covering its future demand for skilled profes- sionals. Following a first good experience, the employment process for refugees - were prepared for a Job Shadow Day. were prepared for a Job Shadow Day. candidates the location, on Once were able to get a good idea of what to expect. The getting-to-know-each- other ultimately broke the ice! many meetings with the partner ing Employment Agency in Rheine, creating on worked extensively they structures and process flows that as- sist people who had been forced to with taking up flee their country, employment. This proved particu- to formal in relation important larly process flows which must be taken into consideration when employ- ing refugees. Other challenges only presented themselves in the course of the application and employment for ex- For many refugees, process. as interview an of process the ample, is unheard is customary in Germany, of. In response to this, it was decided to invite eligible candidates to a Job chosen candidates Ten Shadow Day. Jointly with the Employer Service of the Employment Agency Rheine, refugees are to obtain qualifications -

upport came from the Em- ployment Agency Rheine. employment Collectively, company ex- and agency

cate a new path for Fiege in securing skilled professionals for its operations, and many aspects involved in this undertaking represented new terri- In a joint effort and throughout tory. issue of how to secure skilled profes- skilled secure to how of issue sionals. Four young people from Leb- anon and Pakistan have been work- warehouse Ibbenbüren the at ing as order pickers since the beginning of August. These engagements indi- Jens Fiege, member of Fiege’s Ex- Jens Fiege, member of Fiege’s Withake, ecutive Board and Torsten of- regional of the director managing un- fice of North Rhine-Westphalia’s employment insurance for the Ger man Federal Employment Agency, the covered that table round a during perts crafted a concept that enables perts crafted a refugees to find employment faster, and as a result be integrated into the The idea for workforce more quickly. both, from came co-operation this in the company’s warehousing segment were to be filled with refugees. to be filled with segment were warehousing in the company’s skilled professionals Multiple vacancies challenge for the Fiege Group: This was genuinely a new About us: to secure New paths S LOGO 4 ·News the FiegeMegaCenterinIbbenbüren on11 in Ibbenbüren Versatile logistics Osnabrück UniversityofAppliedSciencesmoderatedthepanel experts. discussion onthetopicoffulfilmentlogistics.Prof. Dr. IngmarIckerott of there wasanexchangeamongst thoseinterested inlogisticsduringapanel also acustomerattheFiegeMegaCenter. Aftertouringthewarehouse facility, Deichmann, offered insightsintotheworldoflarge footwearretailer whois merce. Followingthis,Andreas Gessner, headofdistributionlogistics at volunteered informationaboutthelatestdevelopmentinlogisticsforeCom- Fashion &OnlineRetailmanagement,ledthetourthrough thefacilityand based infashionandonlineretailing. MartinRademaker, memberofthe to B2Btransactionssupplyingtheretail trade.Theprimarycustomergroup is from thelogisticalhandlingofeCommerce, tothesupply ofendconsumers, shown thedifferent supplychainflowsattheFiege MegaCenterIbbenbüren: einigung Logistik(BVL)hadinvitedeveryonetothisevent.Thevisitorswere Münster/Osnabrück group oftheGermanlogisticsassociation,Bundesver- logistics canbe.KompetenzwerkIndividuallogistik(KNI)andthe regional Theroughly 80attendeesoftheeighthOsnabrückerLogistikdialogheldat Logo 87/October2016 I http://www.fiege.com/en/press/logo/ http://www.fiege.com/de/press/logo/ Logo zumDownload: editors. LogoisalsopublishedinGerman. the authorneednotreflect theopinionof approval bytheeditors.Contributionsnaming dicating thesource andissubjecttotheprior contents ofthisissueisonlypermittedbyin- The reproduction ofexcerptsorthe Steinbacher DruckGmbH,Osnabrück Print: Wietheger DruckNordwalde Layout: Melitta, Wolfgang Volz Fiege, Fotolia,Karl-HeinzBärtl,CampdenFB, Pfotos: [email protected] Tel. +492571560665,Fax918318 Renate Schindler-Tiedemann Editor: D-48268 Greven Joan-Joseph-Fiege-Straße 1 Fiege LogistikHoldingStiftung&Co.KG Publisher: D-48268 Greven Joan-Joseph-Fiege-Straße 1 Redaktion Logo Address: The FiegeMagazine mprint

th May learned justhowversatile Maylearned special praise Certified with added valuefor both,thecustomerandservice provider. pervasive managementsystem wassetupinnotime,whichcreated significant ensuring compliancewithlegal andcustomerrequirements, amulti-facetedand atmosphere received special praise.Withthehelpofdifferent toolsaimed at at thelocationwasacknowledged. Theoutstandingleadershipandfirst-classwork already, theexcellentworkandexemplary maintenanceofthemanagementsystem Mann+Hummel. Uponcompletionoftheaudit,whichwasconducted inFebruary ISO 9001.Themostimportantcustomeratthelocationis filtrationspecialist, Group tobecertifiedforthisspecificautomotivestandard, anadd-oncertificationto special praise.ThelocationinLowerBavariaiscurrently thefirstwithinFiege

NEW Fiege’s subsidiaryinMarklkofenpassedtheVDA 6.2certificationprocedure with

s also operatesamanufacturingunitforits to aworkshopforcommercial vehicles, Fiege tec,are aimingfor. Fiegetec,next which theFiegeGroup and therefore, step inachievingtheExcellenceLevel, body builder. Thisqualitysealisavital tion andservicerequirements forthe fulfilled allqualitymanagement,distribu- largest truckmanufacturer. Fiegetec high qualitystandards oftheworld’s for Mercedes-Benz truckswhomeetthe status distinguishesbuildersofbodies Mercedes-Benz QualifiedPartner. This a companyoftheFiegeGroup, asa KA-BA. proprietary brands,Swopper and Qualified Partner Fiege asa Daimler endorses Fiege tecmetallbody-buildercriteria.

Daimler AGhasendorsedFiegetec, LOGO News · 5 News July. “The Münsterland is a strategic location to July. st fice at FMO airport ir & ocean cargo A Fiege air & ocean cargo office opened at Münster/Osnabrück opened at Münster/Osnabrück office A Fiege air & ocean cargo which we are greatly attached as a family-owned enterprise”, says greatly which we are The of International Forwarding. Freight in charge Michael Völlnagel, tradition-rich company Fiege has enjoyed strong Westphalia-based especial- traffic, over the past years with its ocean and air cargo growth China and India, network of locations in Europe, ly within its proprietary in vital but also due to an extended global network of strategic partners Fiege does not maintain any independent locations. markets where A of (FMO) airport on the 1 The Fiege location in Greven-Reckenfeld has been independently certified for the has been independently in Greven-Reckenfeld The Fiege location EU-Eco Regulation EU-Eco Certified under under Certified first time, which we managed to achieve without any restrictions”, is how the branch without any first time, which we managed to achieve for the audit, comment- Markus Röser and Uwe Schlickmann, responsible manager, ed on the procedure. first time under the basic Eco Regulation, EC 837/2007 in Mai of this year for the basic Eco Regulation, EC 837/2007 in first time under the of these primarily the producers The certification targets animal food category. supply chain was scruti- the entire audit, however, In the context of this products. Wein customer, In the past, the long-standing an ecological perspective. nised from wines at the Greven and distributes various ecologically-produced stores who Wolf, Munich, a further customer from Premium location, initiated these audits. With pets pet food various Eco-approved offers joined the portfolio a few months ago who “This expansion has led us to independently obtain a certification for the products. They have every right to be proud of the certification: Markus Röser (r.) and Uwe Schlickmann. of the certification: Markus Röser (r.) They have every right to be proud

take care of customers. take care and Stefanie Hanrath (from right) and Stefanie Hanrath (from At Fiege’s new air cargo office based at based at office air cargo new At Fiege’s FMO airport, Dirk Helberg, Daniel Baumhoer FMO airport, Dirk Helberg, Hertle offered information about Hertle offered portfolio. the company’s bouncy castle and viewed a clip of construc- about the progress the first cut tion for the LLZ, from of the spade in October 2014, to the completion in July 2015. At the Fiege booth, the team of Johannes the branch manager, tres of warehouse space for the of warehouse tres Ludwigs- filtration specialist from in Lower Bavaria. Visitors burg listened to live music in Hall 33, tested their skills playing kick- in the point or jumping around the start of June. The occasion by was the family day organised Mann+Hummel at the suppliers’ or Lieferanten- logistics centre, Logistikzentrum (LLZ). Fiege Real Estate had built the LLZ me- 33,000 square that provides Marklkofen visited the Roughly 2000 guests Marklkofen at Fiege subsidiary in Family day Family in LOGO 6 ·Cover A giganticpiercovered LakeIseo inbrightorangefabricadorned amazinginstallation bytheartist,Christo–auniqueexperience toItaly’s northfor16days. Artaficionadosfrom around the worldflockedhere towalkonwaterthanks thistruly Delivered by Fiege which islikely tokeepartlovers talkingforalong time. The Floating Piers of LakeIseo: LOGO Cover · 7 Cover Fiege trucks first transported the bales of cloth to Lübeck in Germany.

he Floating Piers were 16 Piers were he Floating and a good metres wide three kilometres long and connected the mainland

stallation actually becoming possible: Fiege Forwarding Germany GmbH was notified of the imminent order Fol- by Christo as early as January. lowing intensive talks with the man > to each other. Visitors walking down Visitors to each other. the piers were to “feel the waves be- neath their feet”, so Christo during the opening. con- contributed Group Fiege The siderably towards this fascinating in- with two islets in the lake. Around lake. the in islets two with 70,000 square metres of high-tech fabric of an iridescent yellow-orange the piers, hue were wrapped around which for their part were made to float by 20,000 jerry cans attached T LOGO 8 ·Cover on closedgrounds, tobesafefromun- that thefinishedproductswere stored Also, itwasimportantforthe client ed fromover-stretching. on the pallets, the cloth was prevent- Thanks totheuseofchipboard panels scheduled loadingoftheswapboxes. reduce thecostof,andoptimise werker inLübeck,itwaspossibleto partner ofChristo,Geo–DieLuft- manager and the local long-standing In co-ordinationwiththeproject road stretches. toon segmentsofthepiersand be cuttosizefortherespectivepon- delivered toLübeckwhereitwould region, butthatthefabrichadtobe was notleavefromtheMünsterland time, itturnedoutthatthetransport bodies wasorganized.Inthemean- required numberofdouble-deckswap cations inHamburgandBocholt,the ucts wastheFiegebody. Fromthelo- the transportandstorageofprod- gang Volz, thesolutionfavouredfor in chargeofChristo’s project,Wolf- Christo’s installationafforded spectacularviews,nomatterwhatperspective. return transport Delivery and by Fiege end. Just asforprevious Christowrappingprojects, thebrightorangeclothwasdestroyed inthe toons andthebalesoffabrictomake that wasplacedbetweenthepon- And eventhenon-wovenmaterial fore theopening. reached Italyontimeintheweekbe- eight Fiegeswapbodies.Thefinaltwo total, theproductswereloadedonto four wereshippedby train toItaly. In before thestartofevent,first Hamburg fromwhere,threeweeks the bodieswerestoredatFiege’s in Because oftheimmediateproximity, welcome tamperingfromtheoutside. stroyed forgood. where thebrightyellowclothwasde- ies andtakentoGronauGreven, loaded ontoalleightFiegeswapbod- the Münsterland.Thebaleswerere- organise thereturnoffabricto it wasdecidedthatFiegeshouldalso While theexhibitionwastakingplace, lected anddeliveredontime. twelve jumbotrucktrailerswerecol- with theFiegelocationinGrevenall Pilzone with Fiege. In co-operation the surfaceslessslippery, madeitto

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Projects · 9 Projects and the United Kingdom. Zalando’s and the United Kingdom. Zalando’s supply chain network with three in Ger- centralised logistics centres supply of allows the efficient many, the whole all consumers throughout international Zalando’s of Europe. million visits every 160 shops record month; 65 per cent of which were mobile terminals during the from second quarter of 2016. The number the during of active customers rose same period to 18.8 million. Facts and figures Facts and figures about Zalando leading online Zalando is Europe’s shop- platform for fashion, offering selection of clothes, pers a large for wo- footwear and accessories de- with free men, men and children, range livery and return. The product includes known global brands, local as well as fast fashion brands, but also private labels. Zalando shops to the needs of locally geared are European customers in 15 different Den- markets: Belgium, Germany, Luxem- mark, Finland, France, Italy, Austria, Norway, Netherlands, bourg, Poland, Sweden, Switzerland, Spain

Zalando already took the first step to- step first the took already Zalando wards an international supply chain network in December 2015 with the satellite warehouse in Stradella in the - which has Italian shop north of Italy, on average pers receive their orders 60 per up to one and half days faster. cent of Italian orders are already pro- cessed in Stradella. Even in Stradella, the Internet fashion retailer counts on the Fiege Group as their opera- proud that extremely are “We tor. our competence in fashion logistics resulted in a further expansion of our Zalando”, business with our partner, says Piotr Kohmann, CEO Fiege Po- land. additional three million customers. Only if we have a strong operational and international set-up we will be able to successfully met the local re- quirements of our customers”, says President Vice Senior Schröder, David Operations at Zalando.

Gryfino, Poland, which is in the works, is currently the third supply chain fa- he new logistics centre in

further expanding its European supply chain network. supply further expanding its European in Poland largest Internet shopping With Zalando, Europe’s is Group client in Poland, the Fiege business as a Zalando relies on relies Zalando for operations Fiege rope. Last year alone we gained an Customers from all of the 15 markets, especially from Poland, Germany and the Nordic countries, will be supplied from the new logistics centre. send out several million parcels “We in Eu- countries 15 to month every lar to the already existing locations lar to the already existing of Mönchengladbach and Erfurt, as well as the logistics centre in Lahr that is in the making, the new facil- square 130,000 around features ity metres of space and will offer future employment to over 1,000 people. cility after Stradella in Italy, and a and cility after Stradella in Italy, planned logistics satellite warehouse abroad. near Paris, that Zalando has Construction for the new logistics near Szczecin is centre in Gryfino month. Simi- as early as this to start T LOGO 10 ·Report T and skilledprofessionals andtoshare panies totalkwithjunior recruits It providedtheopportunityfor com- bach withtheEmployment Agency. the logisticsinitiativeMönchenglad - gladbach, thiseventwasinitiated by Apfelstädt nearErfurt.InMönchen- Neuss, Mönchengladbachand ticipating inthisevent: Group madeapointofpar hree locationsoftheFiege as acrucialeconomicarea, enterprisesandorganisationsfrom trade, To clearlydemonstratethediversityofresponsibilities inlogistics - Clear demonstrationof

Mönchengladbach. Fiege presented occupationsthatare availablewithin warehouse logisticsin booth. Jobswithin warehouselogis- sented itselfwithalargetrade fair The Mönchengladbachlocation pre- questions orrequests. and wereavailabletoanswer any Agency hadorganisedajobexchange the expertsfromEmployment venue inEickenstatt.Additionally, their enterprisesatthemulti-purpose gionally-based companiesshowcased gistics industry. Intotalsome18re- verse rangeofoccupationsinthelo- information withthemaboutthedi- Mönchengladbach, diversity inlogistics and Neuss Apfelstädt industry andservicessectorsopened everyonetosee,on21 the doorstotheirbusinessesfor of responsibilities inlogistics. gave peopleinsightintothe diversity dia SaturnandSportSchecksegments has tooffer. HourlytoursoftheMe- ferent factsthatthisbusiness sector the DayofLogisticsandmany dif- 180 visitorsshowedtheirinterestin centres oftheFiegeGroup,morethan In Apfelstädt,oneofthelargelogistics sional trainingandinternship. covered informationaboutprofes- logistics serviceprovider, whichalso with a look behind the scenes of a followed byatourofthewarehouse history of the Fiege Group. This was citing andinterestingrunthroughthe In Neuss,visitorsexperiencedanex- gistics. skilled professional in warehouse lo- what makesthetrainingtobecomea pupils couldgetaveryspecificideaof tics werepresentedandinterested st April2016.

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Projects · 11 Projects ties that are provided. capaci- of expansion the Following Melitta the ties, Fiege guarantees for highest degree of flexibility within production, thereby cushioning peak the times in demand. Additionally, continuous improvement of quality market position. secures Melitta’s pallets, round off the logistical activi- - Bremen. The current capacity is laid 18,000 storage loca- out for around to 25,000. tions and was increased Order picking and the making of or sales displays by the customer’s national and international order der, material planning for the completed displays, full pallets and order picking board sales displays are handled in

December 2016, both companies will have been partnering December 2016, both companies

st shuttle elitta is an internation- elitta is ally-operating, family- owned company that boasts over 100 years of

Fully-automated bound merchandise, which can total Incoming day. per pallets 250 to up for boxes of storage the and goods production on Dortmunder Straße in Bremen as well as for making card- 60 pallets – on an hourly basis from Melitta for delivery to the Fiege sub- sidiary in Bremen, the roughly 60 employees are in charge of incoming goods and storage of the delivered pallets, but also of storing future in- lects from 30 storage locations – up to its concept and conditioning and was awarded a further contract which started on 1st January 2016. Next to a full waste disposal manage- ment for the entire production using a fully-automated shuttle that col- per for the wallpaper industry and in- dustrial films for wrapping food. The current contract was cancelled in 2014 and new tenders were invited for the full project. In a direct com- parison with the competition, Fiege Bremen was able to convince with tradition. The company makes brand products for coffee lovers, for storing and preparing food and for household hygiene. It also produces special pa- The over 20-year partnership between Melitta and Fiege has once Melitta and Fiege has once partnership between The over 20-year of the contract extension. with the signing again been confirmed Starting 1 Concept and conditions and conditions Concept factors the convincing

in Bremen for 25 years. in Bremen M LOGO 12 ·Portrait trade office. with Dresden’s of theirinvention and distribution for theproduction ister acompany Bentz theyreg- husband, Hugo Together withher filter forcoffee. vents theoriginal Melitta Bentzin- 1908 foundation fortoday’s ultimateenjoymentofcoffee. The joyofcoffee –thatiswhatMelittahasstood inventedthefirstcoffee filterin1908,layingthe for sincethecompany’s founder, Melitta Bentz Coffee pleasures which results in the company, Hugo Bentz,joins son ofMelittaand Bentz, theoldest In 1923,Willy 1920s OHG. Bentz &Sohn renaming itinto without gritting Werke AGin1932. renamed Melitta- company, itis Bentz, joiningthe Hugo Bentz,Horst son ofMelittaand With thesecond 1930s your teeth factory. tion attheMelitta impaired produc- increasingly World War II 1940s Melitta Bentzdies. passed away, after herhusband Four years 1950s man market. coffee ontheGer- packed ground to offer vacuum- the firstcompany In 1962,Melittais 1960s ness in1971. dust filterbusi- Melitta entersthe product range, cleaners tothe bags forvacuum After addingdust 1970s LOGO

as well ®

and tea filter ® 2013 Bentz re- Jero Thomas places Dr. Bentz in the man- company’s agement in 2013. He thus stands for the fourth family generation of the of Melitta group companies. cone-shaped paper cone-shaped ® have long stood for a have long stood for ® Portrait · 13 Portrait have long been known for is one of the best known and ® ® 2012 Melitta has been for coffee roasting 50 years. Sand- wich paper will celebrate its 75th The anniversary. business units Melitta Household and Melitta Coffee as will join forces Melitta Europe. thing new, high quality and most and high quality and most and thing new, for all, the marked understanding of what consumers need. strongest-selling brands. The success of the on a balanced blend is based tried and tested combined with some- products and products by Cilia buds. From filtered coffee to instant buds. From filtered beans for fully- Cappuccino, to full to coffee machines, coffee automatic cup of java. pads for the one-off largely hold Melitta Europe brands respective their in positions leading Melitta markets. special coffee pleasure. Filter coffee special coffee pleasure. makers and fully-automatic coffee machines by Melitta coffee filters as Swirl their outstanding quality and innova- and quality outstanding their tive strength. In the coffee segment, Melitta wallpaper for the sister company, Neu Kaliss Spezi- alpapier. 2011 As the first non- family member, Stühmeier Volker joins the company management in 2011. The Berlin- based paper factory merges with Neukölln Spezialpapier GmbH & Co. KG and produces mostly non-woven very day 2010 The son of Jörg Benzt, Jero Bentz joins the Melitta company. takes over ACW- Film, a producer of wrapping film. Ingenuity to this Ingenuity to Melitta’s European coffee operations. Melitta’s The product range offers the right coffee pleasure for any and all taste Melitta has maintained such ingenu- Melitta has maintained - cof many Be it the very day. to this ity preparation with fee varieties or the coffee makers hand filters or modern the connection – Melitta cultivates of innovation and tradition between products which give consumers a tre- mendous enjoyment of coffee – day in, day out, time and again, and cup for cup. The Coffee business unit handles 2000s At the beginning of the millennium, Melitta introduces filters with a double seam.

elitta Bentz had the idea elitta Bentz had the filter coffee first the for al- a good 100 years ago The homemaker ready. 1990s The Melitta Group takes over the Neu Kaliss Spe- zialpapier paper factory in 1992.

with filter and paper. But Melitta re- with filter and paper. begin- the only was this that alised ning. She fiddled with a perforated tin cup and continued to fine-tune her invention until she finally registered a patent for the original filter in 1908. not been filtered, and you have more than one reason that triggered Melitta relent- worked She ambition. Bentz’ lessly on a solution for the problem. school Blotting paper from her son’s book finally gave her the bright idea grounds to filter the unpleasant coffee from Dresden had had enough of grit- of enough had had Dresden from drinking coffee. ting her teeth when that she did not Add to that the fact the bitter flavour particularly enjoy because it had from the ground coffee M Dr. Thomas Bentz, Dr. manage Melitta after 1981. had left the com- pany as a person- ally liable partner, and his sons, Jörg Once Horst Bentz 1980s LOGO 14 ·Projects M Bernd Rademann. Bernd new companyare Hans-Peter Petto(l.)and The managingdirectors of the Frankfurt from PostconDeutschland. Zeitung GmbHandtheFiegeaffiliate, F-LogGmbH,hasacquired Postcon Medienservice GmbH&Co.KG,asubsidiaryofFrankfurterAllgemeine Mainversand postal service: A consequently founding thenew new set Dealon1 furt companyinanAs- the entireregionalFrank- edienservice tookover st May2016, vice hastaken overtheclienteleof The privately-owned delivery ser Mainversand GmbH. Rademann, managingdirector of Rhine Mainarea”,emphasises Bernd ternative toDeutschePostAG inthe makes Mainversandanattractiveal- wide co-operationpartners.“This delivered withthehelpofGermany- services. Pan-regionalmailwillbe able andalso,budget-friendlypostal network guaranteepunctual,reli- postal andnewspapersupplychain 1,700 mailcarriersfromtheexisting fenbach andLimburgregion.The in thegreaterFrankfurt/Main,Of- thorities, agenciesandinstitutions registered mailforbusinesses,au- postal servicedeliverslettersand owned byMedienservice.Thenew Mainversand GmbH is wholly- postal service,MainversandGmbH. - our expansion strategy.” know howtosuccessfullyimplement cal teamforworkingthemarket. We quality hybriddeliveryandhas alo- Mainversand canofferlow-budget, delivery territoryformailisdoubled. forming Mainversandthecurrent segment ofmaildeliveryforus.By “We seesubstantialpotentialinthe rector Hans-PeterPettoexplains: LOG GmbHin2000.Managingdi- Allgemeine ZeitungGmbHandF- joint venturebetweenFrankfurter media publishers was founded as a gistics providerfornewspaperand headquartered inFrankfurt.Thelo- by F-LOGGmbH.Thecompanyis GmbH, and49percentareowned holds 51percentofMedienservice furter AllgemeineZeitungGmbH its 200-somethingpersonnel.Frank- what usedtobePostcon,including

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We optimise the value of every aspect of their process chains, even offering proprietary solutions, solutions, proprietary offering even chains, process their of aspect every of value the optimise We FIEGE is a family-run company in the fifth generation. To us, our customers are our partners. partners. our are customers our us, To generation. fifth the in company family-run a is FIEGE

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S E provide customers, partners and friends of the company with fresh news and highlights. tation. The time was ripe for a total time was tation. The pages and makeover of the current

Internet makeover makeover Internet S LOGO 16 ·Report T focused ongivingvaluetotime. a businesscongress organisedbystudentsheldinAprilofthisyear, value offastlogisticsforeCommerce. Logistics focusedespeciallyonthe topics withexperts.Thetopictitled the mottowasdebatedinsixdifferent and as a family person. To start with, tor oftimehasforher–asapolitician, 600 studentsthevaluewhichfac- Rademaker explains thedilemmaof competition hastoliveupto”, ishow becomes amarketstandard that the zon and Zalando offer this service, it same-day delivery:theminute Ama- tomers donotcompellingly needa that eCommerce faces. “Even if cus- link withcurrentlogisticalchallenges ment oflogisticsandthenmadethe a shortintroductionintothedevelop- opened theLogisticssymposiumwith ing DirectorFashion/OnlineRetail, Martin Rademaker, Fiege Manag- The mottoofthe29 in Münster S Martin RademakeropenedthetopictitledLogistics. ymposium Oeconomicum audience comprisingover of Defence,describedtoan sula vonderLeyen, Minister he keynotespeaker, Dr. Ur th SymposiumOeconomicumMünster, - entation –toenjoyefficientsolutions. require amorecentrallogisticalori- who turnoversmallervolumesand enable evensmallerbusinesses–those working intensivelyonconceptsthat many onlineshops.Fiegeisalready supplemented by satellitelocations self-directed logisticsoutofGermany, shop, whichingeneralprovides for strategy ofaleadingEuropean online vided insightintothe supply chain During thesymposium,Zalando pro- Chinese market. ers adoor-to-door solutionforthe which offersEuropeanonlineretail- tive productwithCheckOut2China, ies, Fiegehasdevelopedaninnova- cater tothesecross-borderdeliver sumers –andthetrendisrising.”To many directlytoChineseendcon- thousand parcels perweek from Ger “Currently wepackandsendseveral market’s growinginternationality: Rademaker alsotoucheduponthe - - about. people feelincreasinglyenthusiastic sector whichmoreand young nationality andspeed,isan exciting that logistics,withitsdiversity, inter booth inthelobby, demonstrated as welltheresponseatFiege the debatessurroundingtopics them at the endof their studies. Both, mation aboutpossibilitiesofjoining different companiesandobtaininfor lobby tocomeintocontactwithmany were giventheopportunityin on theindividualtopics,students In parallelwiththetechnicallectures banmaker (3Dprint). ramizoo (same-daydelivery)andUr rounded off by two start-ups, Ti - heavyweights, thesymposiumwas for years.Nexttothetwologistical the internationalexpertiseofFiege areas, Zalandohasbeentrustingin tion and intake of returns. For these abroad, tosecureafasterdistribu- keynote speakeratthebusinesscongress. Minister UrsulavonderLeyenwasthe

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etherlands N services including storage, handling, value added services (e.g. quality as well as the customised control) returns processing. Project expansion Project in the Fiege Zaandam has taken up opera- tions of an automatic packing line for – perfect for the start eCommerce into the peak season. With 32 mod- ern packing tables and new conveyor the branch supports technology, of its eCommerce the rapid growth clientele with whom Fiege was able to negotiate a successful contract extension. in the central province Additionally, was of Gelderland, a new warehouse opened for unusually-dimensioned consumer products, as well as large such as white goods. On now 20,000 of space spread metres square two locations, the eCom- across logistics specialist offers merce International 17 ·

ing as part of the Fiege Group con- the Fiege Group part of ing as nects the world with a broad services channels: transport all for portfolio ocean, rail, road, project cargo, air, discerning refrigerated and pharma- ceutical transports – based on an in- ternational network with over 160 locations around the world. Fiege Forwarding Belgium NV merged but also in not only legally with IFF, practical terms, considering the im- minent implementation of the Fiege global freight system, which provides a and consistency with customers global view on their supply chain needs. Michael Völlnagel, CEO In- ternational Freight Forwarding of the Fiege Group, underlines: “More- the co-operation and outstand- over, ing competence of our employees are crucial success factors in meeting cus- tomers’ wishes.” Fiege International Freight Forward- part of the International

Fiege’s Antwerp office is now Antwerp office Fiege’s Freight Forwarding business unit Forwarding Freight of services

cordingly, to Fiege Forward- cordingly, the With ing Belgium NV. ollowing the integration, the location changed its name ac- Larger breadth and welcome especially start-ups as to about are that companies as well internationalise their activities,”, says Bart Loos, branch manager in Ant- werp. existing portfolio by additional value our extended added services. “With storage capacities we offer our clien- tele an even larger breadth of services werp allows Fiege to supplement its facility in the Herentals industrial zone in 2015 emphasises the growth targets and persistent orientation to- wards customer and market needs. in im- The open customs warehouse mediate proximity to the port in Ant- global IFF network Fiege is able to of- fer to its customers integrated supply chain solutions with added services from Antwerp. The opening of a new warehouse Fiege’s office in Antwerp was recently fully integrated into the fully integrated into recently was in Antwerp office Fiege’s which consolidates all (IFF) business unit, Forwarding International Freight air and ocean cargo, activities such as forwarding international freight intermodal transports. but also rail and Merging international international Merging activities forwarding F LOGO 18 ·International industrial clients. A third warehouse locationinTaicamp wasset up for locatedinTaicang inJiangsuprovince, China Ltd.hasstartedbuildingitsthird in theimmediatevicinity ofShanghai. Mann+ and inChangzhou,FiegeLogistics After openingsubsidiariesinWuxi warehouse forindustrialclients, Professional services for H in China ummel LOGO

International 19 · leading companies who are based here locally in this community”, says Hannes Streeck, CEO Fiege China. prise Resource Planning) and Fiege’s Planning) and Fiege’s prise Resource system. The warehouse management renders for M+H services which Fiege others, inventory include, amongst (label- VAS management, order and shrink-wrapping, ling, winding up, inspection. palletising) and quality our ware- decided to outsource “We Taicang products in house for finished service provider to Fiege because this selection criteria fulfils our extensive in relation to price, quality of service, Stef- highlights response”, timely and VP Supply Chain, Asia- fen Gebauer, Pacific. the of example prime a is “Taicang careful development of a strong in- dustrial cluster just outside of the city gates of Shanghai. It is the declared goal of Fiege to become the preferred globally many for partner logistics - - - outgoing merchandise. The IT is in- interfaces respective the via tegrated ERP (Enter between the customer’s ply chain services in the local mar ply chain services forwarding, ket – whether for classic or eCommerce – production logistics list the of top very the at ranks Fiege enterprises. of possible partnering signing the Only six weeks after handling contract, the logistical was taken up. for Mann+Hummel are now avail- 10,000 pallet spaces on the ground able for the client possibilities There are plenty of floor. our that proud am “I expansion. for a provides such team here in Taicang reliable service for our customers and works with so much passion and such great precision, day in, day out”, em- Gan, head of logistics phasises Violet Fiege Taicang. are based on All operational steps scanned processes, in order to guar antee maximum precision for the -

mid-sized companies square metres spread across square metres spread each four building sections, he building has a total sur he building has a total 80,000 face area of around

Hub for German Mann+Hummel is Fiege’s first and most important customer at the new warehouse. Mann+Hummel is Fiege’s Taicang is a hub for Germany’s mid- is a hub for Germany’s Taicang size industry: Over 200 German companies have already settled here. sup- professional for looking When mediate vicinity of the production site of M+H in Shanghai-Jiading. cated to Fiege consists of 10,000 cated to Fiege consists first and square metres. Fiege’s is client in Taicang most important Ltd., a lead- Mann+Hummel (China) automotive in- ing company in the is in the im- The warehouse dustry. covering two floors. The part dedi- covering two floors. T LOGO 20 ·Special C platform inthe worldwithamarket to become the largest eCommerce pany on the Chinese market, was able year. Alibaba,asthedominantcom- total animpressiveEuro546.33 per Average proceeds perusercurrently great transparencyofpricesonline. range, the diversity of options and the ciate theseeminglyunlimitedproduct 70 to80percent.TheChineseappre- ations, thisratereachesanimpressive buy onlinetoday. Inurbanagglomer Over halfofChina’s Internetusers mark by2019/20. likely surpassing the one-trillion Euro annum increaseineCommerce,most for Chinapredicta15percent 40 billion).By2020,growthforecasts sales, or14timesGermansales(Euro 13 percentofChina’s entireretail last year–thatequalsapproximately tics, reachedaroundEuro560billion cording tothenationalofficeofstatis- A cross-border eCommerce withChina Of opportunitiesandchallengesof clicks inDeutschland When theDragon UT H Alibaba isthe O R Prof. Dr. IngmarIckerott dominant from onlineretailing,ac- economies. Chinesesales world’s largest eCommerce hina isalreadyoneofthe company - fering a reliable quality. Everything are valuedforbeinggenuineandof- ics sportingaMadeinGermanylabel, and pans,babyformulacosmet- pers. Householditemssuchaspots popular withChineseshop- German productsarehighly cent. from fivetocurrently75per Smartphone hasincreased ing purchaseswiththeir Alibaba customersmak- and 2016,theshareof merce. Between2013 of MobileCom- also thegrowth Remarkable is per cent. mately 70 approxi- share of the foodscandals thattookplacein And thisisahugetrend,triggered by ingly indemandforforeignproducts. ing via online channels is increas - ping whentravellinginEurope. Buy- And theChinesedonotstop shop- for thedomesticmarket. standards thanhadtheybeenmade ket tocomplywithhigherquality products madefortheEuropeanmar because consumers expect Chinese belled asMadeinChinaarepopular imported productsfromGermanyla- currently in great demand. Even re- applied ontoandbelowtheskinis - like Alibaba,JD.com Inc.andAma- Major onlinemarketplacesin China, year 2015. eCommerce salesinGermany inthe billion, i.e.37.5percentof annual sales onthisonedayreached Euro15 from abroad,wherebyAlibaba’s total ents orderedproductsonSinglesDay Alibaba, 33percentofChinesecli- a verylargeshareinthis.Intotal,so 2015, alone;Germanproducershad Day, celebratedon11 Alibaba platformonthepastSingles pasteurised milkwere ordered viathe al nations. Millions of litres of foreign and otherfoodfromwesternindustri- have aspecialneedfordairyproducts then, many Chinese, for example, contaminated withmelanin.Since 2008/2010 formilkandbabyformula th November LOGO

Special · 21 Special

Particulars Ingmar Ickerott Dr. Prof. Hochschule Osnabrück University of Applied Sciences and Faculty Management, Culture Technology manage- economics/logistics Business ment Email: [email protected] legal framework are practically an- legal framework are is becom- nounced daily and demand volatile, know- ing more and more are called for. how and adaptability be on one’s One has to constantly a have companies Logistics guard. when it comes major responsibility to the solution for these challenges. so- new a developing been has Fiege at eCommerce cross-border for lution full speed. The lights are set to green that these solutions will be required in the near future not only for routes from Germany to China. - creasingly into a multi-polar trading multi-polar a into creasingly place which is breaking up the cus- tomary division of labour between the trading blocks and new B2B and in all directions. B2C trading flows The opportunities that this brings are fascinating, and the challenges are tremendous. Since changes to the without import duties and certifica- and duties import without tions, to be distributed to consumers under a fast-track customs procedure, Pro- 2017. May in tightened be will ducts coming in via this route will in future be subjected to what is at times a costly and time-intensive certifica- tion process. Intensive testing is to be cosmetics food, to especially applied and food additives. Individual direct deliveries from abroad, however, are permitted without elaborate cer tification, yet, individual deliveries are naturally more costly than con- solidated shipments to customs-free warehouses in eCommerce zones. Also, the delivery times for direct de- liveries from central Europe to China are somewhere between one to two weeks. The CheckOut2China service developed by Fiege falls clearly be- low this mark with a lead time of five days. The Chinese are at the top of a global trend of cross-border eCommerce. Our global economy is changing in- a result of the market’s growing ma- growing a result of the market’s Chinese con- turity and saturation, increasingly sumers are becoming surveys show that on Current picky. browse five pa- average, consumers before finalising ges from vendors their purchase. Entry into the market therefore re- into investments greater ever quires establishing brand awareness. More- continuously changing legal over, regulations and import rules create insecurity amongst foreign vendors stip- regulations Current retailers. and ulating that merchandise can be im- ported into ten Chinese cities via spe- cial cross-border eCommerce zones - Demand challenge tremendous dynamics are rising, it may disappear. These are dy- rising, it may disappear. namics that are difficult to master for many manufacturers and importers. But not only the dynamics of demand represent a tremendous challenge. As However, as rapid as the demand is However, between Q4/2014 and Q4/2015 by an Q4/2015 Q4/2014 and between impressive 179 per cent. 2014, Alibaba started Tmall Global, a platform that enables foreign com- panies without a Chinese business licence to pursue B2C transactions with Chinese consumers. Sales via Tmall Global grew as a result of this zon, responded to the simplified im- the simplified to zon, responded port regulations for foreign products introduced in 2012 and established special shopping portals for cross-bor der buying. For example, in February LOGO 22 ·Projects C ing, suchaswith regardtocustoms particularities of China’s online retail- advises marketnewcomers on the Next tothelogisticalexpertise, Fiege evant. service providermanageit,is notrel- warehouse independently or has a Whether thecustomeroperates a fast,low-riskentryintothemarket. directly tothedoorinChina,enabling cesses, from the warehouse platform delivery andcustomsclearancepro- CheckOut2China, Fiegecontrolsall retailers andbrandmakers.With to theChinesemarketforEuropean segment, Fiegenowofferseasyaccess fast growingcross-bordereCommerce Five daysfrom click-to-buytothedeliveryofmerchandise –thatdoes years. Fortheparticularly in theworldoverpast has becomenumberone hina’s eCommercemarket goods are inBerlinandthecustomerlivesShanghai,itishigh-speed not seemparticularlyfastthesedaysforeCommerce. However, ifthe Door-to-door withFiege With CheckOut2China, Fiegecontrols alldelivery andcustomsclearanceprocesses. from cross-border distributionwithCheckOut2China. E urope toChina LOGO

Projects · 23 Projects eCommerce expertise with our net- with expertise eCommerce works for air cargo and in China. The market demand demonstrates that we create a notice- with this offer, able added value”, so the summary of Managing Direc- Martin Rademaker, tor Fashion & Online Retail, about the foundation for this success. directly from China and therefore & Track Our them. return to wanted allows the consumer to follow Trace the entire shipment process, giving them a sense of security about the Streeck points origin of the product”, out. Fiege is convinced that its home- grown cross-border solution offers clear added value for European retail- ers. “CheckOut2China is a great ex- ample of successful team work within the Fiege Group. Here, we merge our Origin of quality promise merchandise is a Fiege discovered in a special way that the origin of the merchandise acts as something of a quality promise: “Some customers were convinced that, because of the fast five-day delivery period, the products came Chinese call these online shoppers which translates into some- Hai Taos, Baby thing like Overseas Shopper. and beauty products as well as house- are hold products Made in Germany in particularly high demand amongst the brand-conscious Chinese. - management consultancy, Accenture management consultancy, AliRe- and the Alibaba subsidiary, search some 200 million Chinese will more than be buying goods worth US dollars 245 billion by 2020. The ledge of the market – especially if you keep in mind that our prices roughly pricing”, says equal inner-European Hannes Streeck, CEO Fiege Far East headquartered in Shanghai. According to a joint study by the been handling several thousand con- signments per week sent from Ger shoppers. online Chinese to many European gives “CheckOut2China and retailers the possibility to test serve a huge market without heavy investment or even without know- provisions, payment options and shopping platforms. Since the middle the logistics company has of last year, Fiege processes several thousand shipments per week sent to online shoppers. several thousand Fiege processes LOGO 24 ·Special E selves. TheB2C segmentsupplies to fundamentallyre-invent them- ing theirjustificationtoexist orneed dustries, certainlevelsoftrade arelos- are facedwiththistest.Insome in- partners ofthevaluechain established retailers only. All fundamental challengefor Commerce isnolongera feature publishedinthecustomer magazineofBatten&Company, eCommerce: Challenges for manufacturing companies The followingarticlecomprisesexcerptstakenfrom a This articleexaminesthesituation increase. highly likelythatitwillcontinueto portunities andrisksofeCommerce. cently havebeendealingwiththeop- (late) followersandwhichonlyre- in relation to eCommerce, rather are of manufacturing enterprises which, – forfirst-time purchases,butalso tomer via the installation company the wholesalerandthento the cus- to besoldfromthemanufacturer to companies. Bathroomfittings tend to specialistdealersorinstallation fore towholesalers,whothenresell tem andselltheirproductsthere- within amulti-leveldistributionsys- Many ofthesemanufacturerswork Insights22.Theauthorsare Marcus Gropp, Fiege, ing reachedculminated–itis the trendisfarfromhav- Christian vonThadenandSebastianSchwärzl, looking atgrowthfigures, thing ofaflagship.When often onlyusedassome- Stationary branchesare line toendconsumers. products directlyon- labs canselltheir and largephoto are barelyneeded this: photoshops examples of already many experience ineCommerce. derived from over ten years of active eCommerce, whichtheauthors have following in support of successful Five thesesareintroduced inthe A • The • The • • The • through: speak forcarefullythinkingthisstep behalf ofmanymanufacturersthat rent prevailing partial reservation on There are several reasons for the cur for automotivespares. replacements. Thesituationissimilar image significantly. ments, wouldtarnishacompany’s porate policy. coincide with a conservative cor “fastest ing businesscaseisnotclear. missing elsewhere–theunderly quite considerableandmightbe ally donothave. marketing, whichcompaniesusu- ferent customercompetenciesfor Skipping put atrisk. with thesecustomersisnottobe share ofsales–therelationship applies usuallytothepredominant

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Special · 25 Special sions. The eCommerce strategy thus sions. The eCommerce case to be co- elaborated is in any groups of ordinated with the relevant management the including – interest from all and all responsible persons interface will that functions corporate the context with eCommerce. Within questions: is the goal of the eCommerce strategy, to deal with the following fundamen- tal or integrated in it? business ce tied to the core a clear appraisal of the implications. a clear appraisal of companies are Not only because these not as yet eCommerce-minded per se, the decisive point but also because here is for the organisation in place to connect with the material decision- makers at the very level where they are. An elaborate eCommerce strategy forms the basis for all further deci- esponsibilities within eCommerce look like? esponsibilities within eCommerce Which assortment is to be sold via the online channel? look like in eCommerce? What does the price structure What does the communication strategy look like? What do the r are viable for B2C eCommerce operations? for B2C eCommerce viable Which target markets are to be sold? the products Via which sales / business model / on which platform are to the customer? offered / added values are Which performance promise How is eCommer P) S usiness model asic strategic ssortment B Price Communication A eCommerce eCommerce model Positioning (U B orientation market Target ntering the eCommerce market calls for a comprehensive strategy market calls for a comprehensive ntering the eCommerce Design parameters eCommerce strategy Design parameters eCommerce E Thesis 1: lingly need an elaborate concept and cessful go-live was reached in 100 cessful go-live was days; it took a further 100 days to become operationally independent. Companies with established internal and external structures cannot dis- pose of such speed and the necessary - These companies compel flexibility. The approach and the speed of Rocket The approach and the suc- a now: by are notorious Internet LOGO 26 ·Special investment intotheactualopera - for automotivespares).Nextto the proach endcustomersdirectly (e.g. B2B mayfinditappealing to ap- that so far havebeen focused on circle isextended.Manufacturers can beaddressedandthecustomer product range,alargertargetgroup own company. Byexpandingthe subsequent trading level into its classic wholesalerorintegratethis company can assume the role of a on thesizeofassortment, other manufacturers.Depending purchases aremadedirectlywith When itcomestoclassicretailing, for operations. financial andpersonnelresources also callsforsufficienttechnical, own brand.However, thismodel able requiresinvestingintoone’s brand isbeneficial,andifnotavail- level ofpopularityandastrong Unique SellingProposition.Ahigh from othershopsormarketswitha is essentialtodistinguishoneself ample, fashion.Forthismodelit has becomecustomaryin,forex- ment fromthemanufacturer. This the complete or partial assort- shop, eliminating all trade levels, Customers can obtain from this manufacturer andtheirbrands. marked bybeingtiedtoone The proprietarybrandshopis commit toandintegrate. tivities thatacompanyiswillingto tion to the scope of eCommerce ac- volume andthereadinessinrela- services, butalsotheinvestment structure, availableproductsand various factors,suchasthemarket the individual situation depends on merce models.Therightmodelfor There arefourdifferenteCom- eCommerce model I Thesis 2: nternal and external factorsinfluencethe“right” andexternal nternal as cancellations. all paymentflows,returnsaswell over, manymarketplaceshandle tencies of marketplaces. More- from thepopularityandcompe- hand, manufacturerscanbenefit market presentation. On the other of thesuppliersforsuccessful that nolongerareinthehands bought withcrucialparameters large reachwhich,however, isalso ket placeincludeingeneralthe consumer. Advantages of the mar between theproducerandend legal contracttakingplacedirectly to selltheirserviceswitheventhe The marketenablesmanufacturers products. purchased toaddproprietary ucts sinceadditionalproductsare suitable forcomplementaryprod- called for. Thismodelisespecially the assortment and purchases is tions, highcompetenceregarding - already haveafirmhold,whose position; orothertopdogswillhave enjoy asuperiorstandingfromthat because mostlikely, start-upswill inely digitalperformancecontext seeking the USP not within a genu- of established companies this means the competition.Formajority one’s abilitiesincomparisonwith It isimportanttorealisticallyassess ferentiate anddistinguishoneself. vides multipleopportunitiestodif- The digitalcustomerjourneypro- the core business should comefrom within The envisagedU Thesis 3: particular in: tional B2Bmanufacturersapply in tentials foranonlineUSPof tradi- competences inofflinebusiness. Po- areas wheretheycanalready build lationship management,there are customer serviceandre- assortment topricingfulfilment, turers canscorebig:fromtheproduct This iswhereestablishedmanufac- online providersareratherweak. after sales,thestrengthsofgenuine compensated. Insales,butalsoin business cannotbedigitallyover panies thatweaknessesintheircore Vice versathismeansforthecom- genuinely digitallyshown. created, orviaservicesthatcannotbe product understanding that has been be, forexample,onthebasisof are not easy to imitate). This may competences ofthecompany(which a digital USP from the available core Instead, itmustbeaboutdeveloping feature. ership orachieveadistinguishing good marketstandard,butnotlead- The goalhereshouldbetoachievea ceed amarketleaderlikeAmazon. it cannotbethegoaltowantex- USPs suchastheuserexperience, cifically, thismeansthatwithdigital very difficult,to competewith. Spe- resources itwillbeimpossible,or S P - LOGO

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LOGO - Report · 29 Report

“Since in particular the autumn and “Since in particular a significant record months winter increase in the volume of online or ders, the entire team in Münster is currently preparing for some exciting and turbulent months”, says Markus Gropp, Managing Director Commerce Solutions. vided into calls, emails, chats or even support via social media channels. Currently German, English, Spanish, French, Italian and Polish are on of- Additional languages are to fol- fer. low soon. from many independent location independent countries each day Up to 1,000 contacts many different countries for the for countries different many different eCommerce clients of the Fiege Group. These contacts are di- tre. Ever since, agents have been tak- ing up to 1,000 contacts per day from from Monday through to Saturday, Fiege eCommerce with eCommerce Fiege from debtor management to payment, call centre, project project to payment, call centre, debtor management from management, IT services, to Big Data – at a single location. IT services, to Big Data – management, team has been based in Münster. This step merged all services – This step merged based in Münster. team has been Since August 2015, hence over a year now, the Fiege eCommerce eCommerce the Fiege 2015, hence over a year now, Since August

he advantages of this geo- graphic proximity are re- flected not only by improved by also but communications,

After training agents intensively in August 2015, the first call was taken in September at their own call cen- The new location of the Fiege eCommerce team is right in the middle of Münster. The new location of the Fiege eCommerce pulse to Fiege eCommerce to set up camp at its own location. a closer team spirit. This, on the other team spirit. This, a closer growth. Es- constant promotes hand, pecially after insourcing the call cen- tre, more space was needed for the employees, providing the decisive im- T LOGO 30 ·Projects at abranch. In Lehrte,around 40,000square metres of warehouse andlogistics spacewasmadeavailable for Media-SaturnOnline New warehousespace W tions ofthetwoelectronicschains, To date,theGermanonlineopera- which hasbeeninplacesince2009. rope’s leaderinconsumerelectronics capacitiesforMediaMarktE-BusinessGmbH By openingabranchinLehrtenearHanover, co-operation withEu- reinforces itssuccessful tract logisticsspecialist ith thisstep,thecon- Fiege hassteppedupitswarehouse in Lehrte and Saturn OnlineGmbH andSaturn house space. over 70,000squaremetresof ware- logistics centres in Hanover, thatoffer ing, Fiegeoperatesatotal of three tail atFiege.With the current open- ing DirectorFashionandOnline Re- explains MartinRademaker, Manag- important traffichubsinGermany”, the Hanoverregionasoneofmost tomer, MSO.We continuetorelyon expansion ofbusinesswithourcus- “We arehighlypleasedaboutthe the stationaryretailtrade. ery iseffectedtoendconsumersand to thesensitivemerchandise.Deliv- packaging, inordertoavoiddamage shipment with a suitable protective ditionally, theitems are finishedpre- packaging anddispatchforMSO.Ad- age and order picking of products to handling, from incoming goods, stor Fiege hasassumedthefulllogistical With atotal 40,000 square metres, aged fromErfurt. vice operationscontinuetobeman- stored inErfurt.Nationalparcelser vision sets,kitchens and e-bikesare tion, onlylargeequipment and tele- sufficient. To relievetheErfurtloca- current warehousespacebecamein- at Media-Saturn-Online(MSO),the the pleasantdevelopmentofsales at theFiegebranchinErfurt.With Media andSaturn, had beenhandled

- - LOGO -

certification for

Projects · 31 Projects NB sustainable building DG “We are familiar with and like the are familiar with and like the “We ap- We logistics region of Hanover. preciate the central locality within Europe, the outstanding infrastruc- qualified of availability the ture and region”, says Dün- employees in the zelmann about the reasons why the company decided to settle in Burg- wedel. For the new location, new fields of fashion the from customers and online trading are to be acquired in particular. and to secure it long-term, the prop- erty will be designed to accommodate a variety of usages and potential cus- tomers. Fiege will have the planning sustainability and the construction of the entire facility certified by the Ger man Sustainable Building Council, the DGNB. To keep the new location available To being built in Burgwedel, on being built in Burgwedel, 75,000 squares metres of land. metres 75,000 squares anover region the Hanover Region subsidiary is the Hanover Region subsidiary H The Fiege Group has now extended its has now extended The Fiege Group network of locations in Germany’s north: network of locations in Germany’s the minimum 200, and a maxi- mum 400 new workplaces are expected to be created. Fiege already maintains egional network Fiege subsidiary for Fiege subsidiary R A two locations in Langenhagen and 400 Lehrte in the region of Hanover. people work there on around 65,000 square metres of warehouse space. with optimised personnel and trans- Dünzel- Jan says structures”, port mann, member of the management Fiege Real Estate. The investment Only totals around Euro 35 million. one construction phase is planned for the new location, with the work scheduled for completion in Q4 2016. In Burgwedel, just under 40,000 In Burgwedel, just under 40,000 space warehouse of metres square and 4,000 square metres for offices and recreational areas will be added to this. the already existing locations, “With we want to create a regional network Office brand offers a large portfolio of a large brand offers Office chairs. HJH distribute their products primarily via their own online shop, platforms like Ama- but also through supplied chairs are zon. Additionally, the throughout to over 300 resellers whole of Europe. dynamic company, which is special- dynamic company, ised in the import and distribution and workplace conference of office, course. chairs, has been on a growth The company was formed as HJH Handelsgruppe in 2001. The HJH Fiege Group has been in charge of has been in charge Fiege Group logistics for all types of workplace chairs by HJH Office and office of the day-to-day GmbH, taking care B2B and B2C distribution as well in Germany as delivery of spares the For over ten years, and Europe. Large selection of workplace chairs the Since the middle of this year, LOGO 32 ·Report I sive HRservices”, saysFelixFiege, of personnel,butalsoforcomprehen - not onlywithregardtothe transfer market positioninGermany further, The partnershipwillstrengthen our ance companiesandITenterprises. vices andclientssuchasbanks,insur their largeknow-how, plusnewser contacts. Work Servicecontribute base andourexcellentnetworkof German employees, a large client We bringourmotivatedandexpert lous opportunityforbothpartners. “The jointventurepresentsafabu- velop thewestEuropeanmarkets. enced, strongpartnertofurtherde- Group, thusgaininganexperi- a jointventurewiththeFiege S.A. CapitalGroupenteredinto n January 2014, Work Service - - with therecruitment usingEurope’s individualised HRsolutions. Starting – Work Servicestandsforprecision, fication andPermanentPlacement nel Solutions,Outsourcing, Quali- nel servicesmanagement– Person- With itsfourmainstaysforperson- tions. pansion ofnichemarketsforHRsolu- their customerportfolioandtheex- lies intheconstantdevelopmentof The success strategy ofWork Service Executive BoardoftheFiegeGroup. Qualified personnel without borders of theleadingpersonnelservicesincentraland eastern Europe.eastern Since1999,thecompanyhas evolved from aclassictemping agencytoan strategic partner international, cross-sector international, HRadvisor. Work ServiceSACapitalGroup isone Work Service– fordiscerning HR solutions 50,000 people every day. day andsecuresemployment forover Service servesover3,000clients to- in sixteenEuropeancountries, Work chain ofHRactivities.With locations of competencecanprocessthe entire with its many years and high level vices andITsectors,Work Service logistics, automotive,financialser Especially withinthewarehousing/ can bemediatedinandtoGermany. the wholeofEurope,forexample, ising advantageshere.Specialistsfrom The European approach offers prom- to proprietaryareasorabroad. sourcing, butalsofortherelocation as inthecontextofin-houseout- laboratory andadministration,aswell terprises withinproduction,logistics, mercial processesofrenowneden- partial areasforindustrialandcom- for workandservicesassumed enterprise isaspecialistincontracts cross-industry services.Moreover, the location, Work Serviceoffersqualified ganisational supportofcustomerson full HRmanagement,andtheor qualification andassumptionofthe largest databaseofapplicants,tothe

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ing of large donations, which often of capaci- are challenging in terms ties at the collection points. Nestlé’s symbolic a handed over chairwoman cheque for Euro 3,000 in support of was the refugee project. This amount doubled in the end by the Josef Fiege Foundation, to Euro 6,000. Felix Fiege was pleased about the visit from Switzerland and said: “Nestlé and Fiege have been busi- years 25 for Berlin in partners ness and to this day push innovative pro- jects, such as the long truck. And this will surely continue for future topics digitisation, the progress in as such but also social commitment.” Béatrice Guillaume-Grabisch was ex- tremely interested in a project in sup- port of work for refugees in Berlin and Brandenburg, which Fiege also with the supports. This project assists organisation and logistical process- Social Responsibility · 33 · Responsibility Social Fiege location in Rangsdorf near Berlin. Fiege location for refugee project project for refugee Generous donation donation Generous between Nestlé and Fiege, a chairwoman from from and Fiege, a chairwoman between Nestlé the world’s largest food group paid a visit to the food group largest the world’s For the first time in the 25 years of co-operation in the 25 years of co-operation For the first time tion partner, accompanied the relief accompanied the relief tion partner, from by collecting parcels organisation schools and companies and delivering them Germany-wide to the private sup- porters of Digital Helpers. to people who are unable to buy, or for unable to buy, to people who are a computer. to buy, whom it is difficult and a half years, Over the past three 800 terminals have been around as a co-opera- donated. Fiege relog, of business”, said Béatrice Guillaume- with Grabisch after the visit. Together a delegation of logistics experts from Nestlé, they had toured the location. The visitors from Nestlé were very interested in the supply chain flows in Rangsdorf. very interested Nestlé were The visitors from

éatrice Guillaume-Grabisch has been chairing the board 2015. July since Nestlé of At the end of July of this

ccess to the digital world A To achieve this, quality computers which To distributed businesses no longer use, are Digital Helpers came to life in 2012. “Our aim is to counter the digital divide in Germany and enable everyone to have access to information and communica- tion technologies”, so the mission of the founders. Founded by four technology-enthusiastic agency students in Munich, the relief Nestlé chairwoman, Béatrice Guillaume- 3,000 Grabisch handed a cheque for Euro to Felix Fiege. project for a special refugee transport strategies. The goal here is to exploit the possibilities offered by new technology even more strongly in order to stay one step and faster, ahead using logistics as a crucial part Board of Directors. “The highly suc- cessful visit in Rangsdorf focused on an exchange with our long-standing Fiege on joint, inno- logistics partner, vative supply chain solutions for the future – especially in view of digiti- sation, eCommerce and alternative year, she came to Rangsdorf and re- year, ceived a warm welcome from Felix Fiege and Peter Scherbel, both Fiege B LOGO 34 ·SocialResponsibility TÜV-certified Training FacilitybyTÜVSaarland. This yearsawFiegeinWorms onceagainundergoalargeauditas Certified trainingfacility I flying colours.“Muchpraisetothe proud tohavepassedonceagainwith 2015 werechecked.Fiegeisespecially gestions fromthere-certificationin tested forsustainabilityandthesug- Also, theexistingprocesseswere sessed, from job offer to final exam. The entiretrainingprocesswasas- than duringtheyearsbefore. ries achievedanevenbetterresult worth the wait: Just about all catego- with theparticipants.Theresultwas Kien conductedindividualinterviews After thesurveyauditor, Harald internal trainingoffer. online abouttheirsatisfactionandthe well asformertraineeswereasked trainees, thecoachesonlocationas For thecurrentcertification, successfully awarded. certification tookplace andwasalso inspected andchecked,employees were ments intoergonomic workflowswere preventive offers aswellinvest- a goodtwoweeks,workplacesafety, is therefore evenmore important.For to Worms forthefourthtimenowingold, Rhineland/Saar, whichhasbeenawarded Company byTÜVSaarlandandAOK in Worms. ThecertificationasaHealthy phasised MichaelSuden,FiegeDirector most importantassetinlogistics”,em- “Employees are nothingless thanthe A land. InApril2015,theearlyre- ful certification from TÜV Saar company to be awarded a success- n 2014,Fiegewasthefirstlogistics

H ealthy Company - carry things. offer tipsonhowtoproperly liftand safety, totheuseofergo coacheswho canteen andtrainingaboutworkplace fitness centres, tohealth weeksatthe swimming poolsandmembershipsin is long.Itstretches from allowancesfor also activelytiethemtothecompany, to keepthemingoodhealthandthus list ofwhatFiegeoffers its employees asked andopinionswere obtained. The warehouse clerk,agentforforward- cluding warehouselogisticsspecialist, sions canbelearnedinWorms, in- Worms. Sixdifferenttrainingprofes- are undergoingtrainingatFiegein Currently 50youngmenandwomen Industry Logistics. so Michael Suden, Managing Director the workscouncilandalltrainees”, this andimplementedittogetherwith training management,whoorganised Management. Bachelor InternationalSupplyChain dual coursesBachelorLogisticsand for operationstechnologyandboth agement clerk,ITspecialist,engineer ing andlogisticalservices,officeman- Six newtraining occupations in Worms

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have achieved so far, but instead I see have achieved so far, it as a confirmation for having chosen the right path. And as motivation to continue.” Rome in Berlin. “I don’t look at this Rome in Berlin. “I don’t as a personal award, but rather as an especially award for the entire family, also for my cousin Jens, with whom and for our I manage the company, fabulous team at home”, the logistics entrepreneur said. 38-year old Felix Fiege has been a Board Member of the Fiege Group - headquartered in Greven in Westpha me, “To Fiege: Felix 2012. since lia the award does not stand for what we Social Responsibility · 35 · Responsibility Social many popular and wonderful en- terprises that were also up for the award”, said Felix Fiege during his acceptance speech at the Hotel de to Felix Fiege, the Austrian Nadja Swarovski received an award as the and Eu- Family Business Leader, Top dis- was family Mack the of ropa-Park Family Business. tinguished as a Top Six jury members decided on the awards. In the Rising Star category, Felix Fiege asserted himself against international competition from Italy, France and the Netherlands. “I feel honoured and am happy to have re- ceived this award, considering the award The British magazine CampdenFB the member of distinguished the Board Felix Fiege, as the Fiege Group, Family Business Rising Star of the Year. Top Top Family Top Rising Star June. Next June. st

special honour: Felix Fiege, honour: special member of the Board of Fiege Logistik Stiftung & Co. KG, has been presented

different categories

An award for seven A categories in Berlin on 21 on Berlin in categories Top Family Business Rising Star. The Family Business Rising Star. Top British magazine CampdenFB award- ed the prize for the fifth time in seven with the European Families in Busi- 2016 for the category of ness Award LOGO 36 ·SocialResponsibility Many donationsin kindwere collectedand madeavailableforthenewanimal shelter. The FITahomeforBobbyproject,Team whichtheFiegeInternational took on asitsmissionlastyear, cametoahighlysuccessfulendthissummer. FIT aHomeforBobby Final stepfor as followingthe imposedchangeto journey, theteam membersreported, in Spain.However, thatwasnoeasy the newanimalshelterin Asturias by theFiegeteamwerehanded to terial andmoneydonationscollected organisation, LaProtectora:thema- tion, S.O.S.StraysandtheSpanish the Dutchanimalrescueorganisa- now tookplaceinco-operationwith The finalsteptocompletetheproject Spain. new hometostray, neglecteddogsin animal projectthatwastoprovidea tries, hadfocuseditsactivitiesonan employees fromfivedifferentcoun- A ing seven young Fiege ternational teamcompris- last LOGOissue,thein- s alreadyfeaturedinthe LOGO

we can say that our efforts proved worthwhile because the kennels from money do- were mainly built nations that we collected”, the team are pleased members explained. “We project, our of help the with that between 60 and 70 dogs will have a new home in the future!” driguez. He and his wife founded a private animal rescue organisation with great personal commitment, they own La Protectora. Moreover, a low-cost animal clinic where vac- cinations and castrations are carried out at cost. They had already purchased the property in Asturias for use as an an- imal shelter after an extensive con- FIT the where is this And version. team stepped in: “It is with pride that Social Responsibility · 37 · Responsibility Social condition so that it was unthinkable condition so that it was unthinkable to house animals in them again. That is why the organisation decid- ed to build the entire animal shelter new. Through the Dutch organisation, the contact was made between the FIT team and the Spaniard, Alvaro Ro- And this was the path to success: In And this was the path to success: In January 2016 the organisation, La Protectora, bought what used to be a dog breeding station including land, in Siero, in order to open a new ani- mal shelter: El Perro Feliz – Happy Dog. Even before the actual take- over of the operation, La Protectora saved over 40 dogs living there and amongst others, took them to stay, with Dutch foster homes. The build- ings and kennels were in a very bad Pet food, blankets and money donations The FIT team reached its goal together with the initiators: A home for Bobby in Siero. its goal together with the initiators: A home for Bobby in The FIT team reached in Siero by collecting money and ma- pet food, blan- terial donations like kets and towels”, explained the team members. to be worked out anew in the shortest of time. But they reached their ambi- tious goal. the FIT a Home for Bobby pro- “With ject we supported La Protectora in establishing the future animal shelter the project goal, the entire planning implementation had for the project’s LOGO 38 ·Press Review facilityinDieburg A lookatFiege’s large-capacity S OU R C E : DarmstädterEcho,4 A UT H O R Reinhard Jörs th June2016

I warehouse from theinside.Hundred to takealookatthelarge-capacity from theregionalcentrehad arrived ence room.Some50entrepreneurs Werner ThomasinFiege’s confer the visit”, explains Dieburg’s mayor, many hadregisteredtoparticipatein had toformtwogroupsbecausethat The eventdrewhugecrowds.“We given withthereal-lifesituation. and comparepromisesthathadbeen larger scalethehugetyreswarehouse tors toexploreforthefirsttimeona urban businessmeetingwasforvisi- of Dieburg.Onethegoals Logistics Centerontheoutskirts district’s recenthistory:TheFiege sial large-capacityprojectinthe t isprobablythemostcontrover - - LOGO -

tant should they want to store other products instead of tyres at short no- tice. tyres and tubes. The fresher the tyres, tyres and tubes. The the smell of rub- the more intensive Although the ber inside the halls. no harm to unpleasant odour poses health, it gets too intense for a num- The ber of visitors after a good hour. scent has long attached itself to the clothes. “For those wondering about the coat of paint on the walls”, ex- meantime Stefanie Doljé in the plains of Process and Quality Management at Fiege, “that is a special coat of paint to prevent the smell of rubber penetrating the brick.” This is impor the estimate by the faction leader of the CDU, Rene Exner during the tour. “Fiege has given us much to talk about in and around Dieburg”, the mayor had said in the beginning. “This creat- ed something of a hysterical response. economi- even – good be will it But cally speaking – for Dieburg.” Fork lift drivers meander in and out of rows of racks; containers are filled by hand or trucks are also loaded This could most certainly manually. be carried out on a fully automatic scale. “But that would limit us to tyres because of the high investment into automation, which is not wanted.” Fiege employs according to its own provides and people 200 statement, training for half a dozen people an- which extent the investor To nually. for luck of stroke a become will or is city treasury depends – next Dieburg’s to the jobs – on the income from trade taxes. How much each Dieburg busi- ness pays is not public knowledge; but the centre which records around Euro 15 million per annum – after – ranks top in the district. Weiterstadt “And as for the property tax, we can take annually around Euro 100,000 so Fiege”, through year every more Press Review · 39 Review Press Visitors Visitors marvelled award for sustainable building in Die- burg. “Even the renaturation of the the past which in that runs here ditch was only full during times of flood- ing, has upgraded the grounds”, so the mayor. The group of marvelling visitors con- filled with along high racks tinues “The fears have not materialised”, not have fears “The mayor so the comment by Dieburg’s and ensuing traffic look at the with a those residents of the Dieburger Land who had joined forces in a citizens’ initiative against the large-capacity warehouse and who, amongst oth- ers, had warned against the addition- al heavy-load traffic. And even the neighbouring community in Münster with Altheim had turned out to be surprised, if not annoyed by the Die- burg settlement plans and feared the did Babenhausen. noise and traffic, as hardly notice the Fiege trucks”, “You so the observation, on the other Thomas. Werner hand, by the mayor, As for the remaining environmental pollution, Fiege not only points to an The urban meeting of entrepreneurs drew a drew of entrepreneurs The urban meeting Center. Logistics to the Dieburg huge crowd with 160 lo- worth Euro 1,4 billion workforce with a cations every year, in Dieburg of 9,000. The warehouse been operation- (200 employees) has al since March 2015. At the loading ramps for the trucks, tyres are delivered around the clock (especially at night) and sent out im- Germany, in retailers to mediately as well as the Benelux countries, Denmark to meet their orders. This means: 200 to 240 large trucks de- and just as many head livered daily, outbound, fully loaded. the family business was founded. was business family the In 1924, the first five trucks were bought. In the meantime, with the ac- generates generation, Fiege fifth cording to its own figures, global sales platforms for trucks and plenty of the vehicles. The parking space for Dieburg large-capacity warehouse is just one location of the global logistics group, which started out on a small scale. 1873 marks the year in which torcycles and cars are stored there, even slicks for racing sports, all from the Pirelli factory in Odenwald. segmented the of dimensions The 565 metres long, warehouse are huge: 157 metres wide, a good ten metres there are 85 loading high. Outside, thousands of tyres and tubes for mo- LOGO 40 ·News Center Ibbenbüren Students from ChinavisitedtheFiegeMega solution thatfitsthecustomer.” the tyres. We lookforandfinda of returnsaswelllabelling also rimthetyres andtakecare gistics specialist.“Naturallywe are notaproblem forthetyre lo- B2B orB2Conlinesolutions, eCommerce solutions,whether and quantitycontrols. Buteven plete order processing, quality fers precision storage,thecom- region, soThiemann.Fiege of- with tyre makersfrom theAsia very muchliketoworkmore Christian Thiemann.Theywould the ManagingDirector Tires, prospective clientshere”, so but naturallywealsomeetnew our portfolioclientscometo, time already: “Thisiswhere was present here forthefourth 30 milliontyres annually, Fiege the knowledgefrom handling With yearsofexperienceand year atthetyres fairinEssen. Fiege advertisedinJuneofthis was thesloganwithwhich “We knowyourprofile” –this the profile Knowing success, Poland willbeorganising theSoccerCup2017. over sixhoursuntilthewinners materialised.Followingtheirthird tournament temperatures ofover30degrees Celsiustheteamsplayedonfoursmallfields for remember thattogether, youbelongtoalarger team–theFiegeTeam!”. With players alotoffun“….andthat inspiteoftherivalryandambition youalways came fourth.Board Director Alfredandwished all Messinkopened thetournament Greven’s systemheadquarterscamethird. Thebranchfrom Mönchengladbach winners. Followingtherunner-up winningteamfrom Hungary, theteamfrom the mostconstantperformanceofall24participatingteams, making themdeserved toplayfootball, thePolishFiegeemployeesdemonstrated Lewandowski learned Team PolandIbeatFiegeHungary3:1 inthefinal.Onpitchwhere Robert and highlightingtheimportanceoftrackingtracing. logistical processes bydiscussing thenecessityof(partly)automatedprocess flows young listenerswere brought closertothenecessityofsmoothlydovetailed cially thetopicofcross-border shopping.Withaquestion andanswergame,the illustrated thesignificant relevance oftheChineseeCommerce marketandespe- under thesupervisionofProfessor IngmarIckerott. InhispaperDanielBerling attend OsnabrückUniversityofAppliedScience,theLogInChina course ofstudies facilitates fast,low-riskaccessintothemarket.TheChinesestudents currently delivery andcustomsprocesses, from theloading ramp totheChinesedoorand retailers wishingtoexportChina.WithCheckOut2China,Fiege managesall out2China, Fiege’s supplychainsolutionforcross-border transportsforGerman The Fiegeemployees,DanielBerlingandHannoReekershelda paper onCheck- Fiege SoccerCup: Poland defendstitle AttheFiegeSoccerCup2016inWarsaw, thePolishteamdefended its title. 45ChinesestudentsvisitedtheFiegeMegaCenterinIbbenbüren on8 I students in Chinese bbenbüren

th July. LOGO News · 41 News The vehicles that were loaded onto the ships were 20 metres long. 20 metres loaded onto the ships were The vehicles that were The Bremen branch of Fiege Forwarding Germany GmbH managed to obtain Germany GmbH managed to obtain Forwarding branch of Fiege The Bremen New Orleans New From Ulm to From of each other. Ulm to Heilbronn for the transport from procedure The planning plus the approval caused by structural and carried out in spite of various difficulties was organised on motorways within the given time frame, so obstacles and weight restrictions New Orleans just in time. transport reached that the entire the contract for transporting two shipyard vehicles from Ulm to New Orleans in Ulm to New Orleans vehicles from two shipyard the contract for transporting vehicles had The American agent in summer of this year. co-operation with an near Kamag in Ulm and are alliance by an American shipyard been ordered The ship components. transportation of pre-fabricated needed for the inland in height. Both 19 by 6 by 1.6 metres vehicles each weighed 67.4 t and measured an onto by truck, reloaded Ulm to Heilbronn transported from vehicles were loaded inclusive of they were where inland water vessel and shipped to Antwerp, stacked on top the seafaring vessel and attachments and additional cabins onto

The dynamics of the entire chain of electronic trading was the core topic at this year’s topic at this year’s trading was the core chain of electronic The dynamics of the entire s

Dynamics of trading electronic conferences and workshops and over 10,000 participants visited the booths of the conferences 150 exhibitors, including the Fiege Group. roughly eCommerce Netcomm forum in Milan, which took place for the eleventh time already in Netcomm forum in Milan, which took place for the eleventh time already eCommerce The forum is a crucial and unique event for experts, to learn about and mid-May. by the Italian market within exchange information on the many possibilities provided defined the presentations, Many well-known guests and presenters eCommerce. NEW war that have been implemented. and is based on criteria such with labour as concurrence laws, clear guidelines about the harmoni- a career, professional ous motivational system as well as Social Responsibility projects and upcoming responsibilities”, and upcoming responsibilities”, Head said Andrzej Watrobinski, who ac- of Human Resources, cepted the prize during a large acknowledges gala. The award and high reli- the introduction ability of successful practices Fiege Poland received the cov- Fiege Poland received of the Year eted Solid Employer is a “This award this year. award our employ- major motivator for projects ees, to develop new existing and solutions for our A Fiege Poland d for FIEGE Logistik Holding Stiftung & Co. KG I Joan-Joseph-Fiege-Straße 1 I D-48268 Greven Telephone: +49 2571 999-0 I Telefax: +49 2571 999-888 I www.fiege.com