Monday, March 2nd Andros Athenia Delphi Milos Mykonos Rhodes Syros

Physical Security Concerns for Overview of Fire/Medical Dispatching for Making Your Words an Asset and Not a Are You Pomotable? ATA Reimbursement Process PSAP Management Success OnStar Emerency Services Update 1330-1430 Communications Centers Law Enforcement Liability Ron Dunn Deidre Mortenson Bob Hines Marc Gramlich Charles Berdan Bryan Buck Dr. Kimberly Miller

Spatial Command & Control: Big Picture Closing the Revolving Door: 911 Turnover, IoT and Other Non-Traditional Calls The 9-1-1 Call Answering Standard Help! We can't access our data! What are The Fields Units Thinking? Building Trust on Both Sides of the Console 1445-1545 View for Managing the Details Staffing and Retention Into 9-1-1 and its Importance Preventing Ransomware in the PSAP Joe Cupo Halcyon Frank Jason Jacson Joshua Asbil John Snapp Damon Faran Alex Hebert

Cast Members and Characters: Imagine Listening Bullying and Hostile Work Environment Turning Conflict into Conversation Dispatcher Wellness Privacy in the Age of the Internet 1600-1800 Who's running the show? No Session Ricardo Martinez Terri Suggett Dr. Kimberly Miller Luz Martinez Alex Hebert Rebekah Biederman

Tuesday, March 3rd Andros Athenia Delphi Milos Mykonos Rhodes Syros

GIS Basics for the Public Safety Secure your PSAP from Network and Tactical Dispatch & #BeAnEncourager in the Comm Center Let's Make it Fun to Learn! RTT Too? What's a PSAP to do? Cloud Based CPE 1330-1430 Professional Cyber Security Threats Command Post Operations Halcyon Frank Rebekah Biederman Toni Dunne Budge Currier Sandy Dyre Brian Beckwith Marisa Trujillo

Building GIS Data for Indoor Location Workforce Management: The Key to Academy - Back to Basics Understanding NG911 and the Need for GIS Why People Die in Wild Fires Do Your Callers Think You Care? Text to 9-1-1 Deployment Update 1445-1545 Mapping Efficient Call Taking Operations Lena Maria Romas Eric Caddy Gary Galasow Dr. Kimberly Miller Chereise Bartlett Deb Rozeboom Damon Faran

Policy Based Routing in the NG911 Unboxing the Smartphone: Routing Wireless 9-1-1 Calls Cybersecurity 101 Customer Service in Dispatch Anatomy of a Bad Call Increasing your Bounceability 1600-1700 Environment Securing our Devices by Location Kahele Nahaahiki Halcyon Frank Tina Chaffin Dr. Kimberly Miller Budge Currier Alex Hebert Don Mitchell

Wednesday, March 4th Andros Athenia Delphi Milos Mykonos Rhodes Syros NG 9-1-1 Cybersecurity: PSAP Boom: From Bomb Threats to Bombs! What to Send on a Fire Alarm? Understanding PSAP Assessments and Dealing with the Dark Side: How to handle CalOES NG9-1-1 Project, the Prime Where are you going? Credentialing Agency and Establishing 0900-1000 Applying the Results to Improve Performance your most difficult employees Network Service Provider's View Mark Chase Trust Tina Chaffin Gary Galasso Jaime Young Dr. Kimberly Miller Phil Rotheram Brandon Abley

"The Cloud" - General Technology & Using Non-Traditional Location and Navigating the Liability River While Preparedness: When You Have to Bug-Out Privacy, Identity, and Digitial Security Where Were You When The Big One hit? The Future of 911 Call Taking 1015-1115 Functional Overview Data Sources within the PSAP Avoiding the Falls Terri Suggett Alex Hebert Rebekah Biederman Danah Palmer Greg Pascal Eric Gornitsky Lena Wiggins

9-1-1 Outage Reporting and How to Build a Standards-Based Cyber Hide & Seek: Finding the Funding for Public Implementation and Post- Don't Get Mad Get Even (GIS) Keeping the Super Heroes Super Emergency Function Support 2 It's Not Just you 1130-1230 Risk Prevention Strategy Safety and NG9-1-1 GIS Projects Implementation Success Jeff Ledbetter Dr. Kimberly Miller (EFS2) Tina Chaffin Mark Perkins Lisa Caldwell Mike Lyons Hank Oneil

Dispatch Technology CALOES Security